Customer Support Representative

Join our dynamic team as a Customer Support Representative, where you will be the first point of contact for our valued customers. In this role, you will assist customers with inquiries, resolve issues, and provide exceptional service to ensure a positive experience. Your passion for helping others and commitment to excellence will shine as you work collaboratively with our team to exceed customer expectations.

Join our team as a Service Support Representative 2, where you will be the front line of support for our clients. In this role, you will leverage your problem-solving skills to assist customers with their inquiries and technical issues. This is a fantastic opportunity for individuals looking to grow their careers in customer service and technical support.

Join our dynamic team at StemXpert1 as a Services Support Representative! In this role, you will be the frontline support for our clients, ensuring they receive top-notch assistance with our services. Your ability to solve problems and communicate effectively will be crucial as you help our customers navigate their needs.We are looking for individuals who are passionate about delivering exceptional customer service and are eager to grow within a supportive team environment.

Why Join Us?Brex is revolutionizing the way businesses manage their spending with our AI-driven spend platform. We empower companies—from startups to large enterprises like DoorDash, Flexport, and Compass—to gain control over their finances through integrated corporate cards, banking solutions, and global payments, complemented by user-friendly software for travel and expenses.At Brex, we challenge conventional thinking and encourage collaboration among some of the industry's brightest talents. We are dedicated to fostering a diverse workforce and an inclusive culture, believing that your potential is limitless. We equip you with the necessary resources, tools, and support to propel your career forward.Customer Experience at BrexThe Customer Experience (CX) team is the frontline of the Brex brand, directly influencing customer growth and retention. We provide swift, personalized support while gathering insights that inform product development and policy changes. We work with urgency, empathy, and accuracy to ensure our customers succeed, while also shaping the future of Brex. If you are passionate about solving impactful challenges for ambitious clients, then CX is the perfect fit for you.Your RoleAs a Support Specialist I at Brex, you will play a pivotal role in ensuring our customers are satisfied and productive. You will collaborate closely with Sales, Product, and Engineering teams to establish high standards of customer service, always communicating with empathy and respect.Where You’ll WorkThis role is fully remote, based in Salt Lake City.Key ResponsibilitiesResolve customer inquiries promptly and thoughtfully via email, phone, and chat, leveraging AI tools to enhance service quality and efficiency.Craft personalized, thoughtful responses to a diverse range of customer requests.Analyze incoming requests, identify trends in customer issues, and share insights with the team.Document and report bugs to the Engineering teams for resolution.Contribute actively to team objectives and celebrate successes together.Support the ongoing learning and success of your team by sharing knowledge, mentoring, and assisting with documentation.

Join our dynamic team as a Customer Service Technical Support Representative at CenturyLink, a leader in connectivity and communication solutions. In this entry-level position, you will play a crucial role in assisting customers with technical inquiries and providing exceptional service. Your ability to troubleshoot issues and deliver solutions will help enhance the customer experience.

Join our dynamic team at CenturyLink, Inc. as a Customer Service Technical Support Representative! In this role, you will be the first point of contact for our valued customers, assisting them with technical inquiries and providing exceptional service. Your contributions will be crucial in ensuring customer satisfaction and fostering long-term relationships.

Greetings! I’m Davis, the VP of Customer Experience at WeTravel. We are on the lookout for a Global Director of Customer Support to spearhead our mission of providing exceptional, technically proficient support to thousands of travel businesses across the globe.Our support team is compact, skilled, and geographically diverse. With 14 dedicated agents, we successfully manage over 100,000 tickets annually, assisting more than 8,000 travel businesses worldwide. Our primary channels for support include chat and email, where we deliver premium, personalized service for intricate cases. Additionally, we harness the power of AI to efficiently handle high-volume, low-complexity inquiries.In this pivotal role, you will guide the next phase of Customer Support, including a projected team expansion of approximately 50% by 2026, the scaling of technical video support, and the establishment of systems that facilitate growth while maintaining our commitment to quality.This is not a traditional call center leadership position. Our success is not solely measured by ticket handling time or throughput. We prioritize genuinely understanding and resolving customer challenges. Our clients rely on WeTravel to run their businesses, and when issues arise, they seek an empathetic partner who thoroughly investigates the problem and helps them navigate forward with confidence.Importantly, this is not a “build from scratch” opportunity. We have a robust and experienced Customer Support leadership team, well-defined operational processes, documented SOPs, and a comprehensive internal knowledge base already in place.We are not seeking a manager who operates from a distance. We want a leader who deeply understands our product, is willing to step in to assist with tickets when necessary, and fosters a culture of ownership and high standards within the team.Working Hours & LocationThis role will operate on Pacific Time to cater to our customer base in the Americas and APAC regions.We welcome remote candidates located in the Mountain or Pacific time zones, with a preference for those in Salt Lake City, UT or Denver, CO. Candidates from Salt Lake City or Denver will be expected to work in person approximately 2–3 days per week.Company OverviewWeTravel is a dynamic company with over 300 employees representing more than 50 countries, blending global diversity with the agility and intimacy of a smaller team.We are financially secure and experiencing rapid growth, with annual growth rates ranging from 50% to 100% depending on the metric. Our leadership is approachable, our customers are accessible, and our teams are empowered to make impactful decisions.

Join our dynamic team as a Customer Service Representative where your excellent communication skills will shine. In this role, you will engage with customers, assisting them with inquiries, resolving issues, and providing solutions that enhance their experience with our services. The ideal candidate is enthusiastic, customer-focused, and possesses a problem-solving mindset.

Join our dynamic team at Mindlance as a Customer Service Representative III, where you will play a crucial role in delivering exceptional service to our clients. This position involves handling inquiries, resolving customer issues, and ensuring satisfaction with our services.

Join our dynamic team at Mindlance as a Customer Service Representative I! In this role, you will be the first point of contact for our valued customers, assisting them with inquiries and providing solutions to enhance their experience. Your dedication to customer satisfaction will play a key role in our mission to provide exceptional service.

Join our dynamic team at BCforward as a Service Support Representative II! We are seeking motivated individuals who are passionate about providing exceptional customer service and support. In this role, you will assist clients with inquiries and resolve issues efficiently, ensuring a positive experience for all customers. If you thrive in a fast-paced environment and enjoy helping others, this position is perfect for you!

Join our dynamic team at stemxpert1 as a Helpdesk Support Specialist, where you will be the first point of contact for technical assistance. Your role will involve troubleshooting hardware and software issues, providing exceptional customer service, and ensuring a smooth user experience for our clients.As a key member of our support team, you will have the opportunity to develop your technical skills while assisting users with their IT needs. We value innovation and encourage our team members to bring their ideas forward.

Join the dynamic team at Domino's as a Customer Service Representative! In this role, you will be the face of our brand, engaging with customers and ensuring their experience is nothing short of exceptional. Your responsibilities will include taking orders, managing customer inquiries, and providing support to enhance customer satisfaction. If you thrive in a fast-paced environment and enjoy working with people, this is the perfect opportunity for you!

Join StemXpert1 as a Technical Support Specialist, where you will play a pivotal role in providing exceptional service and technical assistance to our valued clients. Your expertise will help troubleshoot and resolve issues, ensuring a seamless user experience. We are looking for an individual who is not only technically proficient but also passionate about customer service.

Join our dynamic team as a Tech Support Representative, where you will be the first point of contact for our valued customers. Your primary responsibility will be to assist customers with their technical inquiries, troubleshoot issues, and provide solutions to ensure optimal service delivery. This role is ideal for individuals eager to develop their skills in a supportive environment while contributing to customer satisfaction and loyalty.

Join our dynamic team at Collabera as a Technical Support Specialist. In this role, you will provide exceptional customer service and technical assistance to our clients, ensuring that their technical issues are resolved promptly and efficiently. You will work closely with various departments to troubleshoot issues, escalate when necessary, and enhance customer satisfaction.

At Filevine, we are pioneering the future of legal work through our innovative Legal AI solutions. Our platform, powered by LOIS (Legal Operating Intelligence System), integrates data, documents, and workflows into a cohesive system, enabling legal professionals to operate with enhanced clarity and productivity.Filevine's commitment to transforming legal operations has garnered us numerous accolades, including recognition as one of the fastest-growing technology companies by Deloitte and Inc. Our dedicated team of innovators is passionate about driving change and delivering exceptional value to our users.Position OverviewThe Email Support team is vital in ensuring our customers receive top-tier assistance with their daily challenges. We seek candidates who are enthusiastic about providing exemplary support and possess a deep understanding of Filevine's products and their applications. Your responsibilities will include resolving customer issues, training team members, creating documentation, and maintaining a high standard of customer service. We value empathetic individuals with strong technical skills who excel at problem-solving and customer satisfaction.This role is based at our Salt Lake City office, reporting to the Director of Customer Support. The Email Support team collaborates closely with various departments, including the Technical Support (Live Help) Team, offering ample opportunities for career progression.

Join our dynamic team as a Customer Service Representative at Domino's Pizza in Salt Lake City! In this pivotal role, you will be the face of our brand, providing exceptional customer support and ensuring that every order exceeds our customers' expectations. Your responsibilities will include taking customer orders, addressing inquiries, and resolving any issues that may arise.We are looking for enthusiastic individuals who thrive in a fast-paced environment and possess excellent communication skills. If you have a passion for customer service and want to be part of a leading pizza brand, we want to hear from you!

JOIN TAVA HEALTHAt Tava Health, we are committed to transforming mental health care into a service as accessible and stigma-free as a routine medical checkup. Our innovative approach reshapes the entire process from client-therapist matching to the delivery of care, ensuring that individuals receive the support they need at the right time.As a rapidly expanding organization with a daring mission, we aim to democratize high-quality mental health care for all. If you share our passion for leveraging technology to tackle significant issues and instigate meaningful change, we want to hear from you!POSITION OVERVIEWWe are seeking a dedicated Support Associate who will play a pivotal role in ensuring the success of our clients, providers, and partners. When a client is paired with a provider through our platform, meticulous coordination occurs behind the scenes to ensure a seamless experience for both parties.In this position, you will collaborate closely with our operations team, gaining valuable insights into business operations, provider relations, and customer success. As a startup, we value individuals who are eager to learn, highly organized, reliable, self-motivated, humble, and possess exceptional interpersonal skills.KEY RESPONSIBILITIESServe as the primary support contact for clients, providers, and partners.Deliver compassionate and prompt support through phone, email, and chat channels.Guide clients through their clinical journey, from initial sign-up to care completion, including proactive follow-ups to assist with appointment scheduling.Strive to meet or exceed team KPIs, ensuring an outstanding level of service for clients, customers, and providers.Advocate for clients and providers by gathering feedback and collaborating across teams to address their needs and concerns.Troubleshoot and resolve technical issues for both clients and providers.Escalate concerns decisively and promptly, applying sound judgment when escalation is necessary.De-escalate situations involving dissatisfied clients and providers while addressing internal issues as needed.Develop and maintain a comprehensive understanding of Tava's applications and their functionalities.Assist in onboarding by answering queries from new providers as required.Contribute to the enhancement of the team knowledge base as the company evolves.

Join our dynamic team at BCforward as a Desktop Services Support Representative Level 2. In this pivotal role, you will be responsible for providing top-notch technical support and assistance to end-users, ensuring a seamless experience with their desktop services. Your expertise will contribute to maintaining high levels of customer satisfaction and operational efficiency.Your key responsibilities will include troubleshooting hardware and software issues, performing system upgrades, and providing training to users on new technologies. You will collaborate closely with IT teams to resolve complex problems and enhance our service offerings.