EHR Technical Support Specialist

Arthur Grand Technologies Inc. is looking for an EHR Technical Support Specialist in Richmond. This position centers on supporting healthcare providers as they navigate Electronic Health Records (EHR) systems. Role overview This role involves troubleshooting EHR issues and providing direct technical support. The goal is to help clients use their EHR systems smoothly, which in turn supports patient care and streamlines healthcare operations. What you will do Assist healthcare professionals with EHR system questions and technical problems Troubleshoot and resolve issues related to EHR functionality Ensure clients can make the most of their EHR systems to support patient care Impact Your work will help improve healthcare efficiency and support better patient outcomes by making sure providers can rely on their EHR systems every day.

Join Arete Technologies Inc. as a Technical Support Specialist and become a crucial part of our dedicated team. In this role, you will provide exceptional technical assistance to our clients, ensuring that their needs are met with efficiency and professionalism. Your expertise will help troubleshoot issues and deliver solutions, making you an integral component in maintaining our reputation for outstanding customer service.

As a Technical Support Specialist, you will play a crucial role in ensuring seamless computer information systems support to our clients through various channels including phone, email, and on-site assistance. Your responsibilities will encompass triaging incoming calls and monitoring existing tickets until completion.Your support tasks will include, but are not limited to, troubleshooting network connectivity issues, desktop hardware, operating systems, printers, phone systems, and multimedia support. A foundational understanding of Active Directory within a multi-domain network environment is essential. You should also have a basic grasp of personal computer and information systems operations. This position requires you to keep department manuals updated and contribute to the creation of new troubleshooting procedures, guidelines, and diagrams as necessary. Excellent interpersonal skills are crucial as you will be the primary point of contact for our customers, and the ability to work effectively in a team environment is essential.Key Responsibilities:Respond to and allocate help desk tickets to appropriate technicians for resolution.Install and troubleshoot PCs, printers, iPhones, and software.Conduct daily inspections of the server room and data closets.Manage backup tape rotation and preparation for offsite pickup.Activate network jacks for proper VLAN configuration.Provide basic training and support to customers on Mitel phone operations.Perform weekly reviews of outstanding help desk tickets and inform the DCLS Team Lead of overdue tickets.

Join our team as a Deskside Support Specialist at Artech Information Systems LLC in Richmond, Virginia! We are seeking a motivated and tech-savvy individual who can deliver exceptional support to our clients. In this critical role, you will be responsible for troubleshooting hardware and software issues, providing on-site assistance, and ensuring a seamless technology experience for our users.

Epworth is seeking a Technology Support Specialist to help keep systems running reliably for clients in Richmond. This position focuses on troubleshooting and resolving a range of IT issues, supporting daily operations across the organization. Role overview This role centers on providing technical support and working through problems as they arise. The Technology Support Specialist will address user concerns, identify root causes, and help maintain the stability and efficiency of Epworth’s technology environment. What you will do Troubleshoot and resolve IT issues as they are reported Support users to ensure a smooth technology experience Contribute to the ongoing improvement of Epworth’s technical capabilities Location This position is based in Richmond.

We are seeking a skilled Audio Visual (AV) and Video Teleconferencing (VTC) Support Technician to join our team in Richmond. This role involves providing comprehensive technical support and ensuring seamless operation of AV/VTC systems for end-users.Key Responsibilities:Deliver technical assistance for VTC conference calls, including monitoring, troubleshooting, and generating performance reports related to AV/VTC systems.Install and configure VTC codec equipment and support both desktop and room-based VTC suites.Upgrade existing software and hardware components as required.Assist customers with the setup, operation, and breakdown of electronic presentations using audio/video conferencing equipment.Support users by resolving desktop, laptop, tablet, mobile device, and printer technical issues.Schedule, set up, and monitor various types of audio/video conferences, including point-to-point, multi-point, dry runs, and ad-hoc meetings.Conduct video camera and audio recordings as needed.Perform media editing for client playback, archiving, and publishing final formats for special events and conferences.Set up and operate audio systems for live events and ceremonies, aiding video production requirements.Provide training to technicians and end users on AV/VTC equipment operation.Conduct site surveys to determine customer AV/VTC equipment needs.Ability to lift and carry AV/VTC equipment weighing up to 50 pounds.This role may require some travel and overnight stays.

About AvePointSecure your future with AvePoint, a global frontrunner in data management and governance. With over 21,000 clients worldwide, we empower organizations to modernize their digital workplaces using Microsoft, Google, Salesforce, and other collaboration tools. Our extensive channel partner program features over 3,500 managed service providers, value-added resellers, and systems integrators, making our solutions accessible in more than 100 cloud marketplaces. For more information, visit www.avepoint.com.At AvePoint, we prioritize investment in our employees. We believe that agility, passion, and teamwork are essential for success, creating a culture where you are empowered to take initiative, learn from others, and shape your career to unleash your full potential!OverviewAre you a tech-savvy problem solver with a passion for cloud solutions and artificial intelligence? As a Technical Support Analyst, you won’t just resolve issues; you’ll be an essential part of a team that maintains our cloud services and helps our customers stay ahead in a rapidly changing digital landscape. If you’re eager to kickstart your career at the crossroads of customer success and cutting-edge technology, this role is perfect for you.Your ResponsibilitiesCloud & AI Product Support: Master our software suite, specializing in Microsoft technologies and cloud platforms such as Azure and Office 365. Analyze and troubleshoot software issues, leveraging data logs and development resources to resolve complex challenges in the Microsoft Cloud.Customer Success Advocacy: Act as a trusted partner for our clients by delivering effective, empathetic, and prompt solutions via phone, email, and remote support. Guide customers through implementing and optimizing our products to maximize benefits from our cloud-based and AI-enhanced tools.Collaborative Troubleshooting: Work closely with cross-functional teams to address issues and improve our products. From reviewing logs to performing root cause analysis, you will play a pivotal role in enhancing our offerings.

Join our dynamic team as a Deskside Support Technician, where you will be the first point of contact for technical support. Your role will involve troubleshooting hardware and software issues, providing exceptional customer service, and ensuring that our employees have the tools they need to succeed.

Join our dynamic team as a Deskside Support Technician, where you'll be the frontline in providing exceptional technical assistance and support to our valued clients. Your expertise will ensure that our users can effectively navigate technology and maintain productivity without interruption.In this role, you will troubleshoot hardware and software issues, assist with installations, and provide hands-on support to enhance user experience. Your problem-solving skills and technical knowledge will be crucial in implementing solutions swiftly and efficiently.

Join Our Dynamic Team!At DSI Systems, we bring over four decades of experience in sales enablement and tailored business solutions, consistently delivering exceptional value to our clients and partners. We are searching for enthusiastic individuals who are ready to leave their mark in the realms of sales and customer service. Our vibrant and rewarding work environment provides you with the platform to grow alongside us and make a substantial impact.Position OverviewThe Retail Support Specialist (RSS) provides crucial frontline assistance to AT&T customers within busy national retail settings. In this role, you will directly engage with customers and retail partners to address and resolve inquiries related to accounts, billing, devices, and services—often in fast-paced and high-volume circumstances. To excel in this position, strong communication skills, emotional resilience, technological proficiency, and the ability to maintain professionalism and accuracy in a dynamic retail environment are essential.Key Responsibilities:Customer SupportDeliver friendly, professional, and solution-oriented support to AT&T customers within national retail locations.Resolve inquiries concerning billing, account updates, plan modifications, device support, and service issues.Troubleshoot wireless devices, network complications, and feature functionalities.Effectively navigate high-volume retail environments, ensuring focus, professionalism, and quality service even during peak hours and escalations.Retail Partner SupportServe as the AT&T subject-matter expert for retail staff and third-party labor partners.Act as the primary AT&T representative for these partners, facilitating in-store support during escalations.Engage proactively with store leadership to address customer concerns, fostering partnership alignment and ensuring a top-tier customer experience.Work Environment & Schedule ExpectationsThis role is conducted in a retail setting, requiring standing, walking, and interaction on the sales floor for up to 8 hours daily.Flexibility to work varied schedules, including evenings, weekends, and holidays, based on business needs.Comfort in busy, customer-facing environments with frequent interactions and problem-solving demands.Operational ExcellenceEfficiently navigate multiple systems while engaging with customers in real-time.Thoroughly document all customer interactions and maintain compliance with company policies and privacy standards.Achieve or exceed performance metrics, including quality, efficiency, and customer satisfaction scores.Implement and maintain approved planograms for mobile devices and signage.

This short-term contract role supports the Virginia Department of Health’s Oracle Health EHR system in Richmond, VA. The Technical Support Analyst III works on a hybrid schedule from May 11, 2026, through June 30, 2026. Compensation ranges from $18 to $38 per hour on a 1099 basis. The position focuses on healthcare IT, serving as both an EHR Security Analyst and Application Support Specialist. Role overview This analyst plays a key role in maintaining secure access to the EHR platform. Daily work centers on defining and managing user access controls, supporting Tier 1 EHR users, and ensuring compliance with HIPAA and other healthcare security standards. The position requires close collaboration with IT staff, security officers, and compliance teams to maintain system integrity and support public health operations. What you will do Define, manage, and enforce user access policies, security roles, and permissions in the EHR system Map and maintain EHR position definitions, including Millennium positions, user preferences, and OHPAC security groups Monitor and enforce access control policies to ensure users have appropriate permissions for their roles Support identity and access management processes such as Active Directory, SSO, and MFA Participate in EHR system upgrades, patches, and ongoing maintenance Monitor user activity with tools like P2Sentinel to identify trends and potential security risks Security and compliance Conduct internal security audits to identify vulnerabilities and reduce risk Work with security and compliance teams to meet HIPAA, HITECH, and organizational requirements Help develop and maintain security policies, procedures, and documentation Support internal and external audit processes Respond to and investigate EHR-related security incidents, ensuring timely resolution and reporting Application process Applications are reviewed on a rolling basis until the position is filled. Early applications are encouraged.

Blue Wireless stands at the forefront of providing cutting-edge Wireless Network Solutions to Global Enterprises. With an extensive reach across more than 80 countries, we are revolutionizing the connectivity landscape through innovative LTE/5G and Starlink technologies, designed for branches, remote sites, and vessels. Headquartered in Singapore, with operational hubs in Australia, Malaysia, the Netherlands, the United Kingdom, and the United States, Blue Wireless ensures seamless project rollouts, making them efficient and predictable. Our success is not solely attributed to technology; our dedicated team, known for their creativity, proactive approach, and unwavering commitment to customer satisfaction, drives our growth. We are continually seeking passionate individuals to join our team and contribute to our mission. Position: Network Support Engineer The role of Network Support Engineer is vital in delivering in-life support for Blue Wireless services, which is essential for our customers' success and overall satisfaction. As we expand our global customer base, we are looking to bolster our Global Customer Support (GSC) team in the USA. You will collaborate closely with our Global Head of Customer Support based in Malaysia and our Support Manager located in Arnhem. Your Responsibilities: Provide expert technical support, including installation, troubleshooting, deployment, and configuration of routers and other wireless network equipment. Develop and maintain thorough documentation related to the implemented network. Manage technical testing and offer virtual global support via various messaging platforms tailored to clients’ locations. Serve as the primary support contact for our global enterprise customers through voice calls, emails, and ticketing systems. Take ownership of incident resolution for all network support issues, adhering to our Service Level Agreements (SLAs) from initiation to completion. Troubleshoot network connectivity issues while effectively communicating solutions to enterprise customers via email. Deliver on-demand technical support remotely and participate in troubleshooting conference calls when necessary. Collaborate with fellow network support engineers across different time zones to resolve network malfunctions efficiently. If You: Possess a solid understanding of IP networking fundamentals and routing protocols. Have strong problem-solving skills related to basic network issues. Hold Cisco/Juniper certifications (preferred but not mandatory). Have knowledge of Peplink and HP Aruba switching technologies. Are familiar with WiFi products such as Extreme Networks.

Join dedicatedIT as a Hybrid IT Support Technician II in Richmond, KY, where you will play a crucial role in providing top-tier technical support to our clients. In this dynamic position, you will troubleshoot hardware and software issues, assist with network configurations, and ensure seamless IT operations. Your expertise will help elevate our customer service experience while contributing to a collaborative team environment.

AvePoint delivers solutions for data security, governance, and resilience. Over 25,000 organizations worldwide rely on the AvePoint Confidence Platform to safeguard and manage data across Microsoft, Google, Salesforce, and other collaboration tools. The company works with a global network of managed service providers, resellers, and systems integrators, and its products are available in more than 100 cloud marketplaces. More details can be found at www.avepoint.com. Role overview The Cloud Support Engineer position centers on troubleshooting and maintaining cloud-based services for AvePoint’s clients. The role combines technical problem-solving with customer support, helping organizations adapt to changing digital needs. Work focuses on Microsoft technologies and cloud platforms, with an emphasis on ensuring customer success and supporting advanced technology. What you will do Cloud & AI-driven product support: Build expertise in AvePoint’s software suite, especially Microsoft technologies and cloud platforms such as Azure and Office 365. Diagnose and resolve software issues by analyzing data logs and working with development resources to address complex problems in the Microsoft Cloud. Customer interaction: Engage directly with enterprise clients to help them solve technical challenges within AvePoint’s software ecosystem. Collaborate with developers, product specialists, and customer success managers to advance troubleshooting and cloud support skills. Location This role is based in Richmond, VA, United States.

Empower Brands is hiring an IT Support Analyst based in Richmond, Virginia. This role serves as the first point of contact for technical support across the company, assisting employees throughout the United States. The position covers a wide range of technical issues, including desktops, laptops, mobile devices, and peripherals. Investigating root causes, creating checklists for recurring issues, and recommending new procedures or training to prevent future incidents are key parts of the job. The analyst will work both independently and alongside other IT team members. Main responsibilities Provide prompt and courteous technical support in person, by phone, web conference, and email. Troubleshoot and resolve hardware and software help desk requests. Perform user administration tasks while following security protocols. Configure user applications following documented standards. Manage email accounts and distribution lists using Google Workspace or Office365. Set up laptops, desktops, and mobile devices for employees. Install and configure IP phones and related services. Support basic network functions at multiple sites, such as configuring firewalls and setting up Wi-Fi. Monitor and manage the helpdesk ticket queue to ensure timely resolution and meet service level agreements. Provide backup support to other IT team members as needed. Escalate complex issues to the appropriate IT staff when required. Document solutions and contribute to the IT knowledge base. Take on additional IT department tasks as assigned. Skills and qualities Clear communication skills for working with end-users and colleagues. Strong problem-solving skills for diagnosing and resolving technical issues. Ability to manage multiple tasks and set priorities effectively. Comfortable working independently and as part of a team.

Position Summary:We are looking for a dynamic and motivated Technical Sales and Field Service Engineer to join our innovative sales team. This role is pivotal in expanding our business relationships with existing clients while also driving the development of new opportunities. You will engage in applications engineering, provide robust sales support, and conduct field service work. Our ideal candidate thrives in a results-oriented, fast-paced environment.As part of this role, you will undergo extensive formal training and mentorship, allowing you to deepen your knowledge of CaptiveAire products, our go-to-market strategies, application engineering processes, and effective business development and sales techniques.

Axon Enterprise, Inc. seeks a Technical Account Manager II - Software Solutions to work with public safety clients in Richmond, Virginia. This position centers on helping organizations get the most value from Axon's software products. Regular travel is part of the role. Key responsibilities Guide clients through the process of implementing Axon software products Assist customers as they adopt and use various Axon solutions Collaborate with clients to help them improve operational efficiency Provide responsive service and technical support to address client needs Who thrives in this role This position suits someone with a solid understanding of software, a knack for problem-solving, and strong communication skills when working with customers. Experience in technical account management or software support is beneficial.

As a Technical Services Manager at Epworth, you will play a pivotal role in ensuring the seamless delivery of technical services across our facilities. You will lead a team of skilled professionals, oversee project management, and ensure compliance with industry standards. Your leadership will be essential in maintaining operational excellence and enhancing service delivery.

Join Sonsoft Inc. as a Salesforce Functional or Technical Sales / Client Engagement Specialist. In this pivotal role, you will be responsible for engaging clients with Salesforce solutions, understanding their unique needs, and delivering tailored solutions that enhance business performance. You will work closely with cross-functional teams to ensure successful implementation and client satisfaction.

CoreWeave is The Essential Cloud for AI™. Designed for innovators by innovators, CoreWeave provides a cutting-edge platform of technology, tools, and support that empowers organizations to confidently build and scale AI solutions. With a reputation for excellence among leading AI laboratories, startups, and major enterprises, CoreWeave merges exceptional infrastructure performance with profound technical expertise, accelerating breakthroughs and transforming computation into capability. Established in 2017 and publicly traded since March 2025 (Nasdaq: CRWV), find out more at www.coreweave.com.About the Role:As the Facilities Technical Manager for our Data Center operations, you will take charge of developing and executing top-tier technical operational processes and procedures for our data center clientele. Your primary responsibilities will include ensuring consistent delivery of superior technical services, achieving 100% uptime, and meeting client SLAs across our portfolio. You will significantly influence our technical strategy, oversee vendor contracts, and foster continuous improvement within our Data Center Operations.Key Responsibilities:Provide strategic and operational oversight for processes and standards across the local data center portfolio.Regularly assess and enhance technical operational processes and procedures in collaboration with the team.Review, critique, and authorize High-Risk emergency operating procedures for clients.Manage technical documentation to ensure global accessibility and relevance.Conduct audits of processes and procedures (PPM system, reporting, statutory files) to ensure compliance and pinpoint areas for enhancement.Examine operational procedural documents, including commissioning documentation and site drawings.Review critical facilities operation procedural documents based on commissioning documentation and site drawings.Perform operational and performance risk assessments.Collaborate with the Operations Team to develop, monitor, and maintain procedures and policies.Lead by example, exemplifying CoreWeave values, and inspire others to adopt best practices.