Team Manager - Customer Initialization

Location: Richmond, Victoria, AustraliaRole type: Full-time, permanent Red Energy, part of the Snowy Hydro group, provides service to over 1.5 million customers across Australia. With 15 consecutive Canstar Blue Awards for customer satisfaction among electricity providers in Victoria, the company is known for its commitment to service and reliability. Red Energy is wholly Australian-owned and values its strong reputation in the industry. Role overview The Team Manager - Customer Initialization leads a team of Customer Initialization Consultants. This position centers on supporting and motivating the team to deliver strong customer experiences, while ensuring compliance and helping retain skilled staff. The role also involves improving processes, managing time well, and building a positive, high-performing team culture. Key responsibilities Lead and inspire a high-performing customer service team Coach, train, and conduct performance evaluations to support team growth Work with internal and external stakeholders to ensure smooth process execution Analyze financial data to guide decisions that balance customer outcomes with business sustainability Support quality assurance and compliance, partnering with the Quality team to manage regulatory risks Identify ways to improve efficiency, data integrity, and the customer experience Requirements Experience leading contact center teams, ideally in the retail energy sector with knowledge of relevant regulations Strong conceptual thinking and commercial insight, able to interpret data and motivations Ability to inspire and engage, with empathy and strong listening skills to guide teams through change Benefits Annual guaranteed salary increase, plus potential for KPI-based bonuses Additional carer's leave for caregiving responsibilities Up to 5 days of compassionate leave Flexible public holidays: swap state-based holidays for days that matter more to you 30 weeks of paid parental leave Option to purchase up to 4 extra weeks of annual leave each year

CoreWeave, a public cloud provider specializing in AI infrastructure, supports clients ranging from emerging startups to large enterprises. Since its founding in 2017, CoreWeave has experienced rapid growth and is now listed on Nasdaq (CRWV as of March 2025). More details about the company can be found at www.coreweave.com. Role overview The Senior Project Manager for Data Center Security Initiatives leads the implementation of advanced physical security systems throughout CoreWeave’s data centers. Reporting to the Senior Manager of Data Center Risk and Assurance, this role manages large-scale projects, including the deployment of Wireless Intrusion Detection Systems (WIDS) and other critical security technologies. The position works with multiple teams to ensure new security systems meet both industry standards and client needs. Main responsibilities Project management: Direct all stages of deploying new physical security solutions, such as WIDS, at several data center locations. Collaboration: Coordinate activities across the project lifecycle for security technology rollouts and operational launches, ensuring alignment with company objectives. Cross-functional teamwork This role partners with groups including Security Design and Commissioning, Networking, Security Engineering, and the Global Security Operations Center to deliver successful project outcomes. Locations CoreWeave offices are in Livingston, NJ; New York, NY; Sunnyvale, CA; San Francisco, CA; Bellevue, WA; Dallas, TX; and Richmond, VA.

Join Greene King as a Team Leader and take the next step in your career! We are seeking a motivated and dynamic individual who can inspire a team to achieve exceptional results while delivering outstanding service to our guests.As a Team Leader, you will be responsible for overseeing daily operations, ensuring customer satisfaction, and fostering a positive work environment. You will lead by example, motivating your team to provide the highest quality service and maintain our standards.

AvePoint helps organizations manage and protect their data, focusing on security, governance, and resilience. The AvePoint Confidence Platform supports collaboration across Microsoft, Google, Salesforce, and other tools. With a global reach, AvePoint serves over 25,000 clients and partners with managed service providers, resellers, and systems integrators. Its products are available in more than 100 cloud marketplaces. For more details, visit www.avepoint.com. The company values agility, passion, and teamwork, encouraging employees to develop their careers and make meaningful contributions. Role overview The Customer Success Manager shapes and implements technology adoption strategies for AvePoint clients. This position calls for a solid understanding of the entire sales cycle, blending both technical and sales knowledge. What you will do Design and deliver strategies to help clients adopt AvePoint technologies effectively Act as a link between customers, account managers, technical support engineers, and internal teams Facilitate clear communication and collaboration across all parties involved Requirements Strong understanding of both sales and technical processes Experience working with customers and cross-functional teams Ability to communicate clearly and coordinate among various stakeholders

Overview of the RoleAt BuildPass, customer satisfaction is at the heart of everything we do. We take pride in our achievements, but our ultimate goal is to ensure our customers' success. As we continue to expand, we are seeking a dedicated Customer Success Manager for our small to medium business clientele. In this pivotal role, you will foster strong relationships with our SMB customers, guiding them from initial onboarding to contract renewal while maximizing their experience with our platform. You will serve as a trusted advisor, assisting them in optimizing their construction operations and nurturing long-term partnerships. Initially, you will join our customer support team, spending time learning our product and gaining insights into customer usage patterns before fully transitioning into your customer success responsibilities. During this onboarding period, you will also participate in all customer success activities, ensuring you are well-prepared to excel in your new role.

About the Role Public Storage in Richmond is hiring a Customer Service Self Storage Manager. This role serves as the primary contact for customers, handling their needs and questions while maintaining high service standards. The manager oversees daily operations, coordinates facility upkeep, and leads a team focused on creating a safe, welcoming space for everyone who visits. What You Will Do Manage day-to-day operations of the storage facility Respond to customer inquiries and resolve issues promptly Supervise and support team members Ensure the facility remains clean, secure, and well maintained Who We’re Looking For Motivated and organized, with a focus on customer service Comfortable leading a team and handling multiple tasks Enjoys working in an environment where every day brings something new

The Blue Rock is seeking a Customer Success Manager to support clients using our SaaS solutions in the facilities management sector. Based in Richmond, Victoria, this role focuses on guiding customers through onboarding, training, and ongoing support as our software continues to grow and evolve. What You’ll Do Client Onboarding and Training Lead onboarding and implementation for new clients, including needs assessments and delivering training sessions both online and in person. Travel interstate as needed to provide on-site training and ensure clients are set up for success from the start. Collaboration Across Teams Work closely with product and engineering teams to address client issues, share feedback, and support product improvements. Stay engaged with clients after onboarding through regular check-ins, updates, and training on new features. Customer Support and Issue Resolution Respond to customer inquiries via live chat, email, and phone. Take responsibility for customer-reported issues, assist with troubleshooting, and ensure timely resolution. Partner with the Head of Customer Success and colleagues to identify and implement process improvements for onboarding and ongoing service. Knowledge Base and Documentation Help create and maintain technical documentation, including knowledge base articles and troubleshooting guides, to support client self-service. Product Updates and Communication Work with the marketing team to keep customers informed about new features, product updates, and enhancements through webinars, newsletters, and training materials.

Domino's Pizza in Richmond seeks a Customer Service Representative to provide friendly, accurate service to every guest. This position centers on direct interaction with customers, ensuring each order is correct and every question receives a clear response. Main responsibilities Take customer orders in person and over the phone Answer questions about menu items, specials, and store policies Address customer concerns with patience and a positive attitude What we look for Helpful approach to customer service Willingness to support both customers and team members

Public Storage seeks a Self Storage Manager in Richmond to handle customer service and daily operations at the facility. This role centers on helping customers find storage options, answering questions, and keeping the property clean and secure. What you will do Guide customers in selecting storage units and complete rental agreements Maintain a safe, secure environment for both customers and their belongings Keep the storage facility clean, organized, and in good working condition Respond to customer questions and resolve issues quickly Who thrives here This position suits those interested in customer service and facility management. It provides hands-on experience working with the public and managing daily site operations.

Celerion advances clinical research by focusing on translational medicine, working to accelerate drug development and deliver new therapies to patients more quickly. Role overview The Consumer Research Team Leader (2nd Shift) manages daily operations for the Consumer Research group in Richmond, VA. Serving as a bridge between Consumer Research Coordinators and the Consumer Research Supervisor, this role helps develop staff, improve internal communication, and oversee workflow. The Team Leader also supports customer service efforts and plays a central part in keeping research projects on schedule while maintaining quality standards. Schedule This full-time position typically runs from 11:00 AM to 9:30 PM. Actual hours may vary depending on research needs.

SimpliSafe creates home security systems and services for customers throughout the United States. The company’s mission focuses on protecting homes while also supporting employee development. Teams collaborate in a low-ego setting where individual contributions matter. SimpliSafe follows a hybrid work schedule: most teams gather in the Richmond, VA office two core days each week (usually Tuesday, Wednesday, or Thursday), and work remotely the other days. Role overview The Customer Analytics Manager - Activations & Adoption leads strategy and analytics for device setup, hardware adoption, subscription activation, and customer engagement. Reporting to the Head of Customer Analytics, this manager’s insights inform decisions at the executive and board level. The team’s work shapes how SimpliSafe tracks and improves engagement, including app usage, arming behaviors, camera activity, and recurring monthly revenue growth. This position manages a team that builds and maintains reporting frameworks, runs experiments, and forecasts key metrics. Collaboration with Customer Lifetime Value, Acquisition, and Operational teams is central to the role. What you will do Lead analytics for device setup, hardware adoption, subscription activation, and ongoing customer engagement. Translate complex data into clear, actionable stories for executive and board audiences. Develop and maintain an Activations & Adoption Analytics roadmap in partnership with Customer Lifetime Value leadership. Define success criteria for major initiatives and oversee measurement design, including A/B and multivariate testing, statistical analysis, and interpretation of results for business partners. Encourage analytical best practices across the organization. Work location This position is based in Richmond, VA. SimpliSafe uses a hybrid work model: most teams spend two core days per week in the office, with flexibility to work remotely on other days.

spoke is looking for a Customer Service Champion based in Richmond, England. This position acts as the first point of contact for customers, managing inquiries and resolving issues to support a positive experience with spoke’s services. What you will do Respond promptly to customer questions and concerns Help customers find solutions and resolve their issues Maintain high standards of service and customer satisfaction Build strong relationships through attentive listening and clear communication Requirements Strong communication skills Empathy and a genuine interest in helping others Ability to understand customer needs and offer suitable solutions Enthusiasm for delivering excellent service

Role Overview The Service Manager at Fairsteadescllc oversees daily service operations in Richmond, Virginia. This role focuses on maintaining high customer satisfaction and guiding a team to deliver reliable service. The Service Manager manages service delivery, looks for ways to improve processes, and applies proven methods to increase efficiency.

Role overview Jobgether is looking for a Customer Service Consultant to join the team in Richmond, US. This position acts as the first point of contact for customers, handling questions, sharing information about products, and resolving issues quickly. What you will do Respond to customer inquiries with clear and helpful answers Provide accurate guidance about products Address concerns and resolve issues efficiently Requirements Enthusiasm for helping others Comfort working in a fast-paced environment Dedication to delivering strong customer service

About Rentokil-Terminix Canada: As a leading pest control provider in the property management sector, Rentokil-Terminix Canada has established itself as a trusted name in pest management. Our certified professionals leverage cutting-edge technology to safeguard millions of homes and businesses across Canada.Key Responsibilities:Conduct regular inspections of properties to identify sources of infestation, assess damage, and determine access points to affected areas.Prepare and apply pest control products to infested zones using mechanical or electric sprayers, and set traps in accordance with regulatory standards.Provide clients with expert advice on preventative measures to avoid future pest issues.Review initial reports regarding infested areas and decide on the appropriate treatment methods for eradication and prevention.Document all services performed and submit reports electronically following each visit.Carry out additional tasks as required.

As an Assistant Manager at Domino's, you will play a vital role in supporting the General Manager to oversee daily operations, manage staff, and ensure that our business objectives are met with efficiency and excellence. This position combines leadership with administrative responsibilities and a strong focus on customer service, ensuring that operations run smoothly.What we offer:• A safe, dynamic, and rewarding work environment• Competitive hourly pay and a comprehensive benefits package ($18/hr)• Training with a globally recognized brand• Great opportunities for career advancement• Generous discounts on menu items!What we seek in our Assistant Managers:• Previous leadership experience is preferred• Ability to assist with essential operational procedures• Experience in developing team members• Knowledge of team member and food safety protocols• Exceptional customer service skills• Capability to operate and troubleshoot technologyRESPONSIBILITIESManage store operations and drive resultsBuild and nurture an effective teamDeliver best-in-class customer serviceEnsure food safety and team member safetyOperate and troubleshoot technology

Endeavour Group Careers is seeking a Marketing Manager - Renewals based in Richmond. This position centers on creating and implementing marketing strategies that drive customer retention and grow revenue through renewals. Key responsibilities Design and carry out marketing plans that encourage existing customers to renew their services or subscriptions. Collaborate with colleagues across different teams to strengthen customer communications and ensure consistent messaging. Analyze data to assess the effectiveness of renewal campaigns and make adjustments for better results. Role focus This role emphasizes using insights and cross-team collaboration to improve how customers experience renewal offers and communications. Success in this position means helping more customers choose to stay, while supporting overall business growth.

Trail Appliances Ltd. is hiring a Manager of Brand & Experience for a contract role at 3388 Sweden Way in Richmond, BC. This position centers on leading brand strategy and enhancing how customers connect with the company. Key responsibilities Set the direction for brand strategy so Trail Appliances stands out and builds strong customer relationships. Create and carry out marketing initiatives aimed at increasing customer loyalty and brand recognition. Shape the customer experience across all channels, with an emphasis on making each interaction memorable and effective. Role overview This contract position offers the chance to influence how customers perceive and remember Trail Appliances. The focus is on delivering creative experiences and strengthening engagement at every touchpoint.

Join Carvana as a Customer Service Delivery Advocate, where you will be at the forefront of our mission to redefine the car-buying experience. You will play a critical role in delivering exceptional customer service, helping our customers navigate their journey with ease and confidence.

About AvePoint:As a pioneer in data security, governance, and resilience, AvePoint empowers organizations to collaborate with confidence. With over 25,000 global customers, our AvePoint Confidence Platform optimizes critical data across platforms like Microsoft, Google, and Salesforce. Our extensive partner network includes around 5,000 managed service providers and integrators, providing our solutions in over 100 cloud marketplaces. Discover more at www.avepoint.com.At AvePoint, we prioritize our team's growth through agility, passion, and collaboration. We foster an environment where you can shape your career, make a significant impact, and own your future. Unleash your potential with us!Position Overview:Are you passionate about customer satisfaction and possess the skills to navigate a complex technical landscape? Are you excited about becoming a trusted technical advisor? We are seeking a dedicated Technical Account Manager who can swiftly become an expert in delivering unparalleled service and nurturing long-term customer relationships.