About the job
About Franco’s Fine Clothier
For over 50 years, Franco’s Fine Clothier has proudly served as Richmond’s premier destination for outstanding menswear, personalized service, and timeless elegance. As a family-owned establishment, we cherish our long-standing relationships with customers, understanding their unique lifestyles and assisting them in curating wardrobes that look and feel exceptional.
Our store is more than just a retail space; it’s a nurturing environment where relationships flourish, craftsmanship is revered, and quality is everlasting.
About the Role
We are on the lookout for a Sales Associate who embodies curiosity, confidence, and a true passion for menswear. This role transcends traditional retail; it’s a consultative journey that combines product expertise, personal style guidance, and comprehensive ownership of the client’s experience from the initial greeting to the final fitting.
Envision yourself as a stylist, educator, and trusted advisor all in one.
Key Responsibilities
Client Experience & Relationship Building
- Forge enduring relationships with clients based on trust, reliability, and outstanding service.
- Engage clients with insightful questions to identify their needs, lifestyles, and unique styles.
- Provide honest, knowledgeable recommendations that enhance the client’s wardrobe while honoring their preferences.
- Contribute to maintaining the inviting, boutique ambiance that Franco’s is celebrated for.
Sales Excellence
- Boost sales by delivering tailored, high-touch service without the pressure.
- Stay informed and inquisitive about brands, fabrics, fits, seasonal trends, and new collections.
- Curate outfits (ranging from casual to formal) and assist clients in coordinating their looks.
End-to-End Process Ownership
- Oversee the entire customer journey: selection, fitting, tailoring coordination, and follow-up on pickup or delivery.
- Ensure seamless communication with the tailoring team by providing accurate details and timely preparation for fittings and alterations.
- Assist with inventory management, stock presentation, and merchandising as required.
Team Collaboration & Culture
- Collaborate with and learn from an experienced, close-knit team, many of whom have over 20 years of experience.
- Foster a culture of respect, camaraderie, and a shared commitment to excellent service.
- Approach your role with curiosity, humility, professionalism, and a desire to learn the Franco’s way.
You Are a Great Fit If You…
- Possess a genuine enthusiasm for menswear, including construction, fit, brand narratives, and styling.
- View retail as a means of building relationships rather than merely transactions.
- Enjoy helping clients enhance their appearance and self-confidence.

