Customer Analytics Manager - Activations & Adoption

SimpliSafe creates home security systems and services for customers throughout the United States. The company’s mission focuses on protecting homes while also supporting employee development. Teams collaborate in a low-ego setting where individual contributions matter. SimpliSafe follows a hybrid work schedule: most teams gather in the Richmond, VA office two core days each week (usually Tuesday, Wednesday, or Thursday), and work remotely the other days. Role overview The Customer Analytics Manager - Activations & Adoption leads strategy and analytics for device setup, hardware adoption, subscription activation, and customer engagement. Reporting to the Head of Customer Analytics, this manager’s insights inform decisions at the executive and board level. The team’s work shapes how SimpliSafe tracks and improves engagement, including app usage, arming behaviors, camera activity, and recurring monthly revenue growth. This position manages a team that builds and maintains reporting frameworks, runs experiments, and forecasts key metrics. Collaboration with Customer Lifetime Value, Acquisition, and Operational teams is central to the role. What you will do Lead analytics for device setup, hardware adoption, subscription activation, and ongoing customer engagement. Translate complex data into clear, actionable stories for executive and board audiences. Develop and maintain an Activations & Adoption Analytics roadmap in partnership with Customer Lifetime Value leadership. Define success criteria for major initiatives and oversee measurement design, including A/B and multivariate testing, statistical analysis, and interpretation of results for business partners. Encourage analytical best practices across the organization. Work location This position is based in Richmond, VA. SimpliSafe uses a hybrid work model: most teams spend two core days per week in the office, with flexibility to work remotely on other days.

Tiger Analytics is a leading advanced analytics consulting firm, celebrated for our profound expertise in Data Science, Machine Learning, and Artificial Intelligence. Our collaborations with Fortune 100 companies empower us to address intricate business challenges and deliver substantial value through innovative analytical solutions. We are currently seeking a Senior Consultant/Manager to join our dynamic team and contribute to groundbreaking projects.The ideal applicant will utilize their comprehensive knowledge of banking risk and compliance to develop and validate predictive models and frameworks that facilitate strategic decision-making.Key Responsibilities:1. Engage in consulting projects aimed at harnessing Data Science and Advanced Analytics to resolve complex banking risk and compliance issues.2. Conduct Data Analysis: Apply sophisticated analytical techniques to uncover trends, assess data, and provide insights on potential performance impacts.3. Foster Cross-functional Collaboration: Work alongside internal stakeholders, including risk management, financial planning, and credit policy teams to ensure the effective execution of forecasting models.4. Reporting and Presentation: Create and present comprehensive reports to senior leadership, showcasing model performance, findings, and actionable insights.

AvePoint helps organizations manage and protect their data, focusing on security, governance, and resilience. The AvePoint Confidence Platform supports collaboration across Microsoft, Google, Salesforce, and other tools. With a global reach, AvePoint serves over 25,000 clients and partners with managed service providers, resellers, and systems integrators. Its products are available in more than 100 cloud marketplaces. For more details, visit www.avepoint.com. The company values agility, passion, and teamwork, encouraging employees to develop their careers and make meaningful contributions. Role overview The Customer Success Manager shapes and implements technology adoption strategies for AvePoint clients. This position calls for a solid understanding of the entire sales cycle, blending both technical and sales knowledge. What you will do Design and deliver strategies to help clients adopt AvePoint technologies effectively Act as a link between customers, account managers, technical support engineers, and internal teams Facilitate clear communication and collaboration across all parties involved Requirements Strong understanding of both sales and technical processes Experience working with customers and cross-functional teams Ability to communicate clearly and coordinate among various stakeholders

Tiger Analytics, a leader in advanced analytics consulting, is seeking a skilled Data Analyst to join our dynamic team. As the trusted analytics partner for several Fortune 500 companies, we empower organizations to unlock significant business value from their data. Our excellence in analytics has been recognized by esteemed market research firms like Forrester and Gartner. We are committed to building an exceptional global analytics consulting team and are looking for talented individuals to join us on this journey.In this role, you will leverage your expertise in Python, SQL, ETL processes, and AWS cloud technologies. The ideal candidate will possess hands-on experience with Ab Initio for ETL, adeptly constructing data pipelines and performing comprehensive data analysis to facilitate informed business decisions.This position requires a professional who is comfortable navigating large datasets, transforming data, and collaborating with cross-functional teams in a fast-paced setting.

Tiger Analytics is seeking a dynamic and experienced Lead Business Systems Analyst to join our team in Richmond, Virginia. In this key role, you will leverage your expertise in business systems analysis to drive improvements and efficiencies across our organization's processes.As a Lead Business Systems Analyst, you will be responsible for engaging with stakeholders to gather requirements, analyze business needs, and deliver innovative solutions that align with our strategic goals. You will play a pivotal role in ensuring that our systems support our business operations effectively and efficiently.

Tiger Analytics is actively seeking a seasoned Senior ERP Consultant – Workday Financials to join our rapidly expanding advanced analytics consulting firm. As a trusted analytics partner for numerous Fortune 500 companies, we empower them to unlock significant business value from their data. Our leadership and capabilities have been recognized by leading market research firms such as Forrester and Gartner. We are committed to assembling the top-tier analytics consulting team globally.The ideal candidate for this role will bring extensive hands-on experience in the Workday Financial modules, particularly within the Account Center. You will be instrumental in crafting, developing, and testing accounting configurations, workflows, integrations, and reporting solutions within the Workday framework.

Join Integrated Resources Inc. as an Analytical Chemist, where you will play a crucial role in conducting precise chemical analyses and ensuring the quality of our products. You will be responsible for developing and validating analytical methods, performing experiments, and interpreting data. Your expertise will contribute to our commitment to excellence and innovation in the field of chemistry.

Tiger Analytics, a leader in advanced analytics consulting, is actively seeking a skilled Java Application Developer to join our dynamic team. We partner with numerous Fortune 500 companies, helping them leverage data to drive significant business value. Recognized by industry experts, including Forrester and Gartner, our commitment to excellence continues to set us apart as we build a top-tier analytics consulting group globally.As a Java Application Developer, you will play a crucial role in designing, developing, and maintaining scalable microservices-based applications. The ideal candidate will possess extensive experience in Java and cloud-native development, particularly on AWS, alongside proficiency in containerization, DevOps practices, and application performance monitoring.This position demands a hands-on technical background, a solid architectural understanding, and the capability to thrive in a fast-paced, hybrid work environment.

Join Tiger Analytics as a Google Workspace Administrator, where you will play a pivotal role in managing and optimizing our Google Workspace environment. You will be responsible for ensuring seamless collaboration and communication across the organization by maintaining user accounts, managing permissions, and implementing best practices.Your expertise will help us leverage the full potential of Google Workspace, enabling our teams to work efficiently and effectively. We are looking for a detail-oriented professional with a passion for technology and a commitment to enhancing user experience.

Tiger Analytics is on the lookout for a seasoned Integration Engineer specializing in Adobe Workfront to join our dynamic team at a leading advanced analytics consulting firm. As a trusted partner to numerous Fortune 500 companies, we empower organizations to derive significant business value from their data. Our excellence has been acknowledged by prominent market research firms, including Forrester and Gartner. We are committed to assembling a world-class analytics consulting team and are searching for exceptional talent to join our journey.In this role, you will serve as a key Adobe Workfront Specialist / Solution Architect, supporting the Retail Bank Marketing team. Your primary focus will be on configuring and enhancing the Adobe Workfront platform, creating integrations with Workfront Fusion, and driving marketing operations through automation and workflow optimization.The ideal candidate will be a robust individual contributor, adept at collaborating with a team of engineers to implement scalable marketing workflows, automate processes, and integrate Workfront with downstream enterprise applications.

Red Energy supplies electricity to over 1.5 million customers throughout Australia. The company has earned 15 consecutive Canstar Blue Awards for overall satisfaction among electricity providers in Victoria. As part of the Snowy Hydro group, Red Energy remains fully Australian owned and operated. Role overview The Strategic Pricing Manager leads the Pricing team and reports to the Manager of Pricing & Customer Analysis. This position shapes pricing strategies to strengthen Red Energy’s market position and deliver value for retail customers. The manager mentors analysts, turning complex market data into actionable insights and predictive models. Collaboration with other departments is essential, as is maintaining a pricing framework that adapts to changing conditions and meets compliance standards. The role combines onsite work in Richmond, Victoria, with remote days each week. What you will do Direct pricing strategies, focusing on customer profitability, segmentation, and predictive analytics. Lead and coach a team of analysts to meet growth targets and support strong customer experiences. Deliver detailed market analysis to guide pricing decisions, budgeting, and forecasting. Identify ways to streamline pricing processes and assist with new business initiatives. Monitor regulatory and compliance requirements, ensuring all pricing deadlines are met. Work with internal stakeholders to uncover opportunities through analytical insights. Work arrangements This role is based in Richmond, Victoria. The schedule includes three days in the office and two days remote each week.

Location: Richmond, Victoria, AustraliaRole type: Full-time, permanent Red Energy, part of the Snowy Hydro group, provides service to over 1.5 million customers across Australia. With 15 consecutive Canstar Blue Awards for customer satisfaction among electricity providers in Victoria, the company is known for its commitment to service and reliability. Red Energy is wholly Australian-owned and values its strong reputation in the industry. Role overview The Team Manager - Customer Initialization leads a team of Customer Initialization Consultants. This position centers on supporting and motivating the team to deliver strong customer experiences, while ensuring compliance and helping retain skilled staff. The role also involves improving processes, managing time well, and building a positive, high-performing team culture. Key responsibilities Lead and inspire a high-performing customer service team Coach, train, and conduct performance evaluations to support team growth Work with internal and external stakeholders to ensure smooth process execution Analyze financial data to guide decisions that balance customer outcomes with business sustainability Support quality assurance and compliance, partnering with the Quality team to manage regulatory risks Identify ways to improve efficiency, data integrity, and the customer experience Requirements Experience leading contact center teams, ideally in the retail energy sector with knowledge of relevant regulations Strong conceptual thinking and commercial insight, able to interpret data and motivations Ability to inspire and engage, with empathy and strong listening skills to guide teams through change Benefits Annual guaranteed salary increase, plus potential for KPI-based bonuses Additional carer's leave for caregiving responsibilities Up to 5 days of compassionate leave Flexible public holidays: swap state-based holidays for days that matter more to you 30 weeks of paid parental leave Option to purchase up to 4 extra weeks of annual leave each year

Overview of the RoleAt BuildPass, customer satisfaction is at the heart of everything we do. We take pride in our achievements, but our ultimate goal is to ensure our customers' success. As we continue to expand, we are seeking a dedicated Customer Success Manager for our small to medium business clientele. In this pivotal role, you will foster strong relationships with our SMB customers, guiding them from initial onboarding to contract renewal while maximizing their experience with our platform. You will serve as a trusted advisor, assisting them in optimizing their construction operations and nurturing long-term partnerships. Initially, you will join our customer support team, spending time learning our product and gaining insights into customer usage patterns before fully transitioning into your customer success responsibilities. During this onboarding period, you will also participate in all customer success activities, ensuring you are well-prepared to excel in your new role.

About the Role Public Storage in Richmond is hiring a Customer Service Self Storage Manager. This role serves as the primary contact for customers, handling their needs and questions while maintaining high service standards. The manager oversees daily operations, coordinates facility upkeep, and leads a team focused on creating a safe, welcoming space for everyone who visits. What You Will Do Manage day-to-day operations of the storage facility Respond to customer inquiries and resolve issues promptly Supervise and support team members Ensure the facility remains clean, secure, and well maintained Who We’re Looking For Motivated and organized, with a focus on customer service Comfortable leading a team and handling multiple tasks Enjoys working in an environment where every day brings something new

The Blue Rock is seeking a Customer Success Manager to support clients using our SaaS solutions in the facilities management sector. Based in Richmond, Victoria, this role focuses on guiding customers through onboarding, training, and ongoing support as our software continues to grow and evolve. What You’ll Do Client Onboarding and Training Lead onboarding and implementation for new clients, including needs assessments and delivering training sessions both online and in person. Travel interstate as needed to provide on-site training and ensure clients are set up for success from the start. Collaboration Across Teams Work closely with product and engineering teams to address client issues, share feedback, and support product improvements. Stay engaged with clients after onboarding through regular check-ins, updates, and training on new features. Customer Support and Issue Resolution Respond to customer inquiries via live chat, email, and phone. Take responsibility for customer-reported issues, assist with troubleshooting, and ensure timely resolution. Partner with the Head of Customer Success and colleagues to identify and implement process improvements for onboarding and ongoing service. Knowledge Base and Documentation Help create and maintain technical documentation, including knowledge base articles and troubleshooting guides, to support client self-service. Product Updates and Communication Work with the marketing team to keep customers informed about new features, product updates, and enhancements through webinars, newsletters, and training materials.

Public Storage seeks a Self Storage Manager in Richmond to handle customer service and daily operations at the facility. This role centers on helping customers find storage options, answering questions, and keeping the property clean and secure. What you will do Guide customers in selecting storage units and complete rental agreements Maintain a safe, secure environment for both customers and their belongings Keep the storage facility clean, organized, and in good working condition Respond to customer questions and resolve issues quickly Who thrives here This position suits those interested in customer service and facility management. It provides hands-on experience working with the public and managing daily site operations.

spoke is looking for a Customer Service Champion based in Richmond, England. This position acts as the first point of contact for customers, managing inquiries and resolving issues to support a positive experience with spoke’s services. What you will do Respond promptly to customer questions and concerns Help customers find solutions and resolve their issues Maintain high standards of service and customer satisfaction Build strong relationships through attentive listening and clear communication Requirements Strong communication skills Empathy and a genuine interest in helping others Ability to understand customer needs and offer suitable solutions Enthusiasm for delivering excellent service

Join Our Mission to Create Impactful ChangeTony's Chocolonely stands at the forefront of the chocolate industry, dedicated to eradicating exploitation within the cocoa supply chain. We pride ourselves on being an impact-driven company that produces chocolate, prioritizing ethical practices that drive success. Our collaboration through Tony's Open Chain (TOC) with partners like Ben & Jerry's, Waitrose, Aldi, and Pip & Nut illustrates our commitment to a transparent and fair chocolate supply chain.Your Role:We are seeking a passionate Junior Category Manager to join our team in Richmond, London. Your primary objective will be to transform category data into valuable insights and recommendations that will not only propel the growth of the Tony's brand but also enhance the entire chocolate sector. Greater growth translates to increased impact!In this role, you will help elevate the organization's understanding of category data and insights. You will be responsible for managing our reporting processes alongside overseeing our data sources and contracts, enabling informed decision-making while optimizing our budgets. By providing relevant insights and recommendations both internally and externally, you will drive our commercial agenda and maintain our competitive edge. Additionally, you will have the chance to cultivate your own external retail relationships.If you are data-driven, eager to advance your career within category management, and are passionate about creating significant change in the cocoa industry, we want to hear from you!Key Responsibilities:Transform Data into Actionable Insights: Analyze category data to uncover growth opportunities, providing insights and recommendations that will enhance the Tony's brand and identify potential risks.

Role Overview The Service Manager at Fairsteadescllc oversees daily service operations in Richmond, Virginia. This role focuses on maintaining high customer satisfaction and guiding a team to deliver reliable service. The Service Manager manages service delivery, looks for ways to improve processes, and applies proven methods to increase efficiency.

Role overview Jobgether is looking for a Customer Service Consultant to join the team in Richmond, US. This position acts as the first point of contact for customers, handling questions, sharing information about products, and resolving issues quickly. What you will do Respond to customer inquiries with clear and helpful answers Provide accurate guidance about products Address concerns and resolve issues efficiently Requirements Enthusiasm for helping others Comfort working in a fast-paced environment Dedication to delivering strong customer service