Senior Customer Support Engineer at Celonis | Raleigh, NC

Celonis specializes in Process Intelligence and pioneered Process Mining technology. The company develops enterprise SaaS solutions that use advanced AI and the Process Intelligence Graph to help organizations transform data into actionable strategies. Celonis is committed to increasing productivity and sustainability by integrating intelligence into business processes around the world. The Support Services team at Celonis operates with a structured 3-Level Support model. Based in the Support Center, this group includes experienced engineers who address the challenges organizations encounter when deploying Celonis software. Support engineers work with both On-Premise and Cloud-based Execution Management System products, focusing on fast diagnosis and resolution of technical issues. The Senior Customer Support Engineer position reports to the Team Lead of Customer Support and is ideally located in Raleigh, NC. Role overview This role is part of the 2nd Level Support Team and delivers remote technical support to global customers and partners. Acting as a bridge between customers, partners, and internal teams (including customer success, delivery, development, and product management), the Senior Customer Support Engineer is expected to deepen expertise in Process Intelligence Software and help grow Customer Support operations in Raleigh. Main responsibilities Deliver 2nd Level Support for Celonis On-Premise and Intelligent Business Cloud products. Act as the technical contact for Premium Support Customers. Receive, assess, resolve, and escalate complex support tickets in line with ITSM processes. Identify issues or defects and collaborate with the 3rd Level support team as needed. Achieve KPIs tied to external Service Level Agreements and Organizational Level Agreements. Participate in regular Root Cause Analysis cycles to strengthen the Support Knowledge Base. Prepare and deliver webcasts on technical topics for customers and support staff. Communicate with customers using their preferred channels. Contribute to Continual Service Improvement initiatives within Celonis.

At Celonis, we are the global frontrunner in Process Intelligence technology and one of the fastest-growing SaaS companies worldwide. We recognize a significant chance to enhance productivity by integrating AI, data, and intelligence into core business processes—and we need your expertise to make it happen. Ready to embark on this journey with us?The Team:The Celonis Support Services team employs a robust 3-Level Support model, featuring a dedicated, highly-trained crew of Celonis experts stationed at our Celonis Support Center. Our support engineers are well-versed in the daily challenges organizations encounter when implementing Celonis software, enabling them to swiftly diagnose and address product-related inquiries while providing technical assistance for both our On-Premise and Cloud-based Execution Management System products. You will report directly to the Team Lead Customer Support and work out of our Raleigh, NC office.The Role:As a member of the 2nd Level Support Team, you will be responsible for delivering remote technical support to our global clientele and partners for all inquiries related to our software. You will serve as the crucial link between our customers, partners, and our customer success, delivery, development, and product management teams. We seek a passionate individual eager to master Celonis Process Intelligence Software and contribute to the growth of our Customer Support organization in Raleigh.Your Responsibilities:Deliver exceptional 2nd Level Support for customers utilizing Celonis On-Premise and Intelligent Business Cloud productsAct as the primary technical contact for our Premium Support CustomersManage, qualify, and resolve complex tickets escalated to 2nd Level according to our ITSM processesIdentify problems or defects for collaboration with the 3rd Level teamEnsure adherence to KPIs based on external Service Level Agreements and Organizational Level AgreementsEngage in regular Root Cause Analysis (RCA) cycles to enhance our Support Knowledge basePrepare and conduct Webcasts for customers and support teams on selected technical topicsCollaborate with customers using preferred communication channelsContribute to Continual Service Improvement (CSI) initiatives within Celonis and the Support OrganizationParticipate in on-call rotations as part of our global team.

Join the Rosetta Stone Product Support Team at IXL Learning, a global leader in personalized learning solutions. We are on the lookout for a dynamic, customer-centric, and analytical individual to enhance the learning journey for our language learners. Our consumer-focused offerings empower individuals worldwide to achieve fluency and confidence in their language skills, providing them with the necessary support to thrive.As a Customer Support Analyst, you will assist Rosetta Stone language learners with subscription inquiries, billing questions, and technical challenges. Your goal is to ensure our customers maximize their experience with our products.

Join our dynamic team at 360IT Professionals as a Technical Support Expert in Raleigh, NC. We are seeking a detail-oriented individual with a passion for technology and customer service. In this role, you will provide top-notch technical support to our clients, troubleshooting issues and ensuring optimal performance of their systems.

Join us at Carvana as a Customer Delivery Driver where you will play a vital role in transforming the car-buying experience. As a Customer Advocate with a minimum of 2 years of experience in customer service, you will deliver joy to our customers right at their driveways while engaging with the local community. Ready to embrace the 'Hauler-Life' and make a difference?Shift Availability: Candidates must be willing to work flexible hours from 7 AM to 5 PM, 9 AM to 7 PM, or 11 AM to 9 PM, with rotations across weekdays and weekends.Unlock Your Earning Potential: Enjoy a competitive starting pay of $17 per hour with opportunities for growth based on your performance, potentially reaching up to $19 per hour within your first year through our Careers Not Jobs program, which includes four merit increases annually.Benefits & Perks: We believe in investing in our team members’ success. Enjoy a comprehensive benefits package, including competitive compensation, 401(k) with company match, health insurance with 100% paid premiums, generous paid time off starting at 13 days, and additional perks for your mental and physical well-being.

At Bird, we are pioneers in micromobility and are dedicated to shaping its future. Our mission is to transform urban mobility one ride at a time, making cities more livable by enabling people and communities to move freely, explore new opportunities, and contribute to a cleaner, more connected future. We envision a world with cleaner air, calmer streets, and urban spaces designed for people. Who We Are Bird is a global leader in micromobility, committed to reshaping how urban transportation is approached. Our environmentally-friendly, affordable, and on-demand mobility solutions are available in over 200 cities worldwide. We adopt a collaborative, community-oriented approach to micromobility, working closely with cities to help achieve their shared mobility and climate goals while offering a reliable, affordable, and responsible transportation option for residents and workers. With our award-winning electric vehicles, we have facilitated over eighty-seven million rides globally, empowering riders to take carbon-free trips in cities around the world. Our teams are continuously striving to push boundaries and challenge the status quo in pursuit of a brighter future. Job Summary The Operations Partner plays a vital logistical role in ensuring Bird's success in Raleigh, NC. You will oversee the logistics of our local fleet of e-scooters and e-bikes, ensuring they are charged, safe, and strategically positioned to cater to the community's transportation needs. We are in search of entrepreneurial individuals or logistics businesses eager to hit the ground running. Whether you operate solo with a single van or manage a fleet able to deploy multiple drivers, this partnership can be tailored to your capacity. You will have the freedom to choose how you operate: Maximize your earnings by securing your own space (warehouse/facility) for overnight charging of vehicles. Streamline your operations by simply retrieving and transporting vehicles to our central warehouse. Important Details About the Role: This is an independent contractor position, not an employee role. You are responsible for your own tools, equipment, and any related expenses necessary to fulfill your duties. As an independent contractor, you control your own schedule and workload to align with Bird's operational needs.

Who We Are:Bandwidth is a leading global software company, recognized with the 'Best of EC' award, dedicated to empowering enterprises to provide exceptional experiences through voice, messaging, and emergency services. Operating in over 65 countries and covering more than 90% of the global economy, we are the sole provider of an owned communications cloud that integrates advanced automation, AI capabilities, global reach, and top-tier human support. Bandwidth is the trusted choice for mission-critical communications among the Global 2000, hyperscalers, and SaaS innovators!At Bandwidth, we value your individuality as part of our BAND. We celebrate diversity and encourage our BANDmates to express their authentic selves. Join us and be part of something great! #jointhebandWhat We Are Looking For:We are in search of a Senior Analytics Engineer to act as a senior technical authority for our analytics data layer. You will be instrumental in driving scalable modeling patterns, governance, and performance across multiple domains. In this role, you will architect core datasets and semantic foundations, lead intricate cross-functional initiatives, mentor engineers and analysts, and establish engineering and governance patterns for AI agent development and lifecycle management. You will also provide analytics-facing leadership for Sigma Administration and Snowflake Administration, in line with senior expectations.

Are you a passionate and driven personal trainer eager to transform lives through fitness? Svetness is on the lookout for outstanding trainers to join our team, providing tailored fitness experiences in the comfort of clients' homes. Become part of a vibrant community that values your skills, offers flexible scheduling, and supports your professional advancement.Join Our Elite Team of In-Home Personal Trainers – Make a Difference Through Fitness!As a certified personal trainer, do you have a genuine desire to create meaningful change? At Svetness, we connect clients with you, allowing you to concentrate on your true passion: guiding individuals toward their fitness aspirations.Why Choose Svetness? Flexible Scheduling – Define your hours and select the clients you wish to support. No Non-Compete – Train at your convenience; your career is in your hands. Competitive Pay – Earn between $35 and $45 per hour based on experience and client retention. Bonuses & Rewards – Enjoy retention bonuses, along with client and trainer referral incentives. Liability Insurance – Benefit from coverage under our General Liability policy, ensuring peace of mind. Dedicated Support Team – Our concierge team manages scheduling and client requests, allowing you to focus on training. Ongoing Education – Access free webinars, resources, and managerial support to elevate your expertise. Exclusive Discounts – Receive 30% off fitness equipment, along with perks on meal prep and supplements. No Sales Required – We supply a consistent flow of clients—no marketing efforts needed. Svetness App – Effortlessly manage your schedule, track progress, and log sessions. Your ResponsibilitiesAs a Certified Personal Trainer, you will deliver personalized fitness coaching—whether one-on-one or for couples—either in clients' homes, apartment gyms, or outdoor venues. Craft individualized workout programs tailored to client goals and assessments. Demonstrate exercises and ensure correct form, making adjustments as necessary. Monitor progress using the Svetness Fitness App, including session notes and regular reassessments. Maintain consistency with client appointments and scheduling. Travel to client locations (commuting up to 45 minutes).

Join our team as a Product Event Demonstrator in Raleigh, North Carolina! As a key member of our promotional team, you will engage customers with product demonstrations, showcasing the latest innovations and helping drive sales. Your charisma and communication skills will foster positive interactions, making every demo a unique experience for potential customers.

Join our dynamic team as a Product Event Demonstrator in Raleigh, NC! In this engaging role, you'll showcase exciting products, connect with consumers, and enhance brand visibility at various events. Your enthusiasm and communication skills will be key in creating memorable experiences that drive sales and customer loyalty.

Join our dynamic team as a Product Event Demonstrator in Raleigh, NC! In this engaging role, you will represent leading brands, showcasing products and providing customers with memorable experiences. Your enthusiasm and expertise will drive product awareness and sales, creating a positive impact in the market.We are looking for individuals who are passionate about customer engagement and product promotion. If you have a knack for captivating audiences and a desire to work in an exciting event-driven environment, we want to hear from you!

About the Role Protolabs is hiring a Maintenance Technician in Raleigh, NC. This position supports the smooth running of production and support equipment, helping keep operations on track and efficient. What You Will Do Perform preventive maintenance, repairs, calibrations, and troubleshooting following schedules and protocols set by the Supervisor or Production Manager Communicate with supervisors and scheduling teams about needed downtime for maintenance Follow LOTO/OSHA and Protolabs safety standards during all work Document maintenance activities accurately Work with Engineering to identify and implement reliability improvements Create or modify parts to enhance equipment performance Run experiments to analyze the root causes of build failures Schedule Monday to Friday, 9:00am to 5:00pm Our Culture Protolabs values individuality and welcomes candidates from all backgrounds, even if every qualification is not met. The company is committed to building a diverse workforce where everyone feels valued and empowered. Innovation, creativity, and entrepreneurial thinking are at the core of how the team works together to deliver products quickly and efficiently.

Veeva Systems is a purpose-driven organization and a trailblazer in the industry cloud space, dedicated to accelerating the delivery of therapies to patients in the life sciences sector. As one of the fastest-growing SaaS enterprises in history, we achieved over $2 billion in revenue in our last fiscal year and have substantial growth opportunities on the horizon.Our core values - Do the Right Thing, Customer Success, Employee Success, and Speed - underpin everything we do. In 2021, we made history by becoming a public benefit corporation (PBC), which legally commits us to balancing the interests of our customers, employees, society, and investors.As a Work Anywhere company, we empower you to choose your ideal work environment, whether from home or in our office.Join us in transforming the life sciences industry and making a positive impact on our customers, employees, and communities.The RoleWe are on the lookout for a passionate and experienced Senior Full Stack Engineer who excels at crafting intuitive internal tools and applications using modern data platforms. You will convert intricate data challenges into effective, user-friendly solutions, taking full ownership of the development process from React frontend design to robust Python/TypeScript backend services, all within an advanced, serverless AWS architecture using Terraform and GitLab CI.Our engineering team collaborates with over 60 exceptional analytics consultants and data scientists dedicated to solving pressing challenges in global healthcare. In this pivotal role, you will bridge the gap between complex data and those who require it, transforming successful pilot projects into production-ready applications and designing tools that expedite the delivery of medicines to patients.

Join our dynamic team at 360 IT Professionals as a Desktop Support Technician in Raleigh, NC. This is an exciting opportunity for a tech-savvy individual who thrives in a collaborative environment. You will be responsible for providing exceptional technical support to our clients, troubleshooting issues, and ensuring the smooth operation of desktop systems.

At Rezilient, we are transforming primary care by making it more accessible, seamless, and centered around patients. Through our innovative CloudClinic model, we integrate virtual provider visits with cutting-edge, technology-enabled infrastructure to deliver timely and personalized care. As we expand our footprint in the Raleigh market, we are in search of a data-driven leader with significant experience in healthcare delivery to bolster one of our key health system partnerships.In this pivotal role, you will be the primary on-site Customer Success representative for Rezilient in Raleigh, playing an integral part in a collaborative team that partners with a top local health system. While our broader Customer Success team operates from St. Louis, your local presence will focus on building relationships, driving engagement, and ensuring that our care model creates a significant impact within the communities we serve.This position is perfect for individuals who excel in dynamic environments and enjoy the balance of autonomy and teamwork. You will work closely with our colleagues in the St. Louis Customer Success team, along with Sales, Growth, and Clinical Operations, to enhance member engagement, strengthen client partnerships, and support Rezilient’s growth in the region.

Join our dynamic team at 360 IT Professionals as a Java Developer! In this role, you will leverage your expertise in Java and WebSphere to develop, maintain, and enhance our software applications. You will work collaboratively with cross-functional teams to deliver high-quality solutions that meet the needs of our clients.

Join IXL Learning, a leading developer of personalized learning tools impacting millions worldwide. We are on the lookout for passionate Software Engineers who are excited about technology and education to enhance our highly successful educational products and create innovative solutions. Our mission is to develop products that profoundly influence lives, and we would love for you to be part of our team. #LI-KO1This full-time position is based in our Raleigh, NC office, with a work schedule of Monday through Friday and the convenience of remote work one day a week.WHAT YOU'LL BE DOINGCollaborate with a team of skilled engineers to initiate projects from the ground up and enhance existing codebases.Develop the back-end integrations, application logic, and user interfaces for our products.Lead the development process for your team, encompassing design, coding, documentation, testing, debugging, and optimization.Deliver precise estimates, evaluate technical feasibility, and assess new features.

Join Our Team as a Senior Business Development ManagerAre you a driven sales professional passionate about cultivating long-term client relationships and propelling business growth? Triumvirate Environmental, a leader in environmental services across North America, is looking for a dedicated Senior Business Development Manager to enhance our presence in Raleigh, NC.We seek an ambitious and high-performing sales expert who excels in relationship building, deal closing, and making a tangible impact. The successful candidate will be motivated to deliver customized solutions that resonate with our clients, expanding Triumvirate’s footprint across North America.

Join our dynamic team as a Product Event Demonstrator in Raleigh, NC, where you will engage consumers through exciting product demonstrations. You will be at the forefront of showcasing innovative products, driving brand awareness, and enhancing customer experience. Your charismatic presence and persuasive communication will be key in influencing purchasing decisions.

Join Edged Infrastructure as an Electrical Engineering Intern for our Summer Internship Program in 2026! If you're enthusiastic about sustainability and wish to contribute to our mission of revolutionizing global infrastructure, this opportunity is perfect for you! As an Electrical Engineering Intern, you will be an integral part of the Edged Infrastructure design team. Collaborating with the TurboCell Engineering team, you will focus on the development, testing, and validation of the TurboCell system. We seek an intern who is adaptable, professional, and thrives in a dynamic environment. The ideal candidate is trustworthy with confidential information, highly organized, self-driven, capable of strategic thinking, and can work effectively both independently and as part of a team. Key Responsibilities: Assist with lab activities, including setup, analysis, design, and execution of tests. Maintain comprehensive documentation of test activities and results in databases. Conduct analysis of systems and subsystems related to testing and final products. Analyze, develop, and implement design updates for the TurboCell system. Support various electrical engineering tasks as assigned. Setup and configure test equipment, including basic programming tasks. Work within a high-power lab environment, utilizing appropriate personal protective equipment.