Senior Customer Support Engineer

At Celonis, we are the global frontrunner in Process Intelligence technology and one of the fastest-growing SaaS companies worldwide. We recognize a significant chance to enhance productivity by integrating AI, data, and intelligence into core business processes—and we need your expertise to make it happen. Ready to embark on this journey with us?The Team:The Celonis Support Services team employs a robust 3-Level Support model, featuring a dedicated, highly-trained crew of Celonis experts stationed at our Celonis Support Center. Our support engineers are well-versed in the daily challenges organizations encounter when implementing Celonis software, enabling them to swiftly diagnose and address product-related inquiries while providing technical assistance for both our On-Premise and Cloud-based Execution Management System products. You will report directly to the Team Lead Customer Support and work out of our Raleigh, NC office.The Role:As a member of the 2nd Level Support Team, you will be responsible for delivering remote technical support to our global clientele and partners for all inquiries related to our software. You will serve as the crucial link between our customers, partners, and our customer success, delivery, development, and product management teams. We seek a passionate individual eager to master Celonis Process Intelligence Software and contribute to the growth of our Customer Support organization in Raleigh.Your Responsibilities:Deliver exceptional 2nd Level Support for customers utilizing Celonis On-Premise and Intelligent Business Cloud productsAct as the primary technical contact for our Premium Support CustomersManage, qualify, and resolve complex tickets escalated to 2nd Level according to our ITSM processesIdentify problems or defects for collaboration with the 3rd Level teamEnsure adherence to KPIs based on external Service Level Agreements and Organizational Level AgreementsEngage in regular Root Cause Analysis (RCA) cycles to enhance our Support Knowledge basePrepare and conduct Webcasts for customers and support teams on selected technical topicsCollaborate with customers using preferred communication channelsContribute to Continual Service Improvement (CSI) initiatives within Celonis and the Support OrganizationParticipate in on-call rotations as part of our global team.

Celonis specializes in Process Intelligence and pioneered Process Mining technology. The company develops enterprise SaaS solutions that use advanced AI and the Process Intelligence Graph to help organizations transform data into actionable strategies. Celonis is committed to increasing productivity and sustainability by integrating intelligence into business processes around the world. The Support Services team at Celonis operates with a structured 3-Level Support model. Based in the Support Center, this group includes experienced engineers who address the challenges organizations encounter when deploying Celonis software. Support engineers work with both On-Premise and Cloud-based Execution Management System products, focusing on fast diagnosis and resolution of technical issues. The Senior Customer Support Engineer position reports to the Team Lead of Customer Support and is ideally located in Raleigh, NC. Role overview This role is part of the 2nd Level Support Team and delivers remote technical support to global customers and partners. Acting as a bridge between customers, partners, and internal teams (including customer success, delivery, development, and product management), the Senior Customer Support Engineer is expected to deepen expertise in Process Intelligence Software and help grow Customer Support operations in Raleigh. Main responsibilities Deliver 2nd Level Support for Celonis On-Premise and Intelligent Business Cloud products. Act as the technical contact for Premium Support Customers. Receive, assess, resolve, and escalate complex support tickets in line with ITSM processes. Identify issues or defects and collaborate with the 3rd Level support team as needed. Achieve KPIs tied to external Service Level Agreements and Organizational Level Agreements. Participate in regular Root Cause Analysis cycles to strengthen the Support Knowledge Base. Prepare and deliver webcasts on technical topics for customers and support staff. Communicate with customers using their preferred channels. Contribute to Continual Service Improvement initiatives within Celonis.

Join our dynamic team at Collibra as a Senior L3 Support Engineer II, where you will play a pivotal role in ensuring our clients receive top-notch support and solutions. You will leverage your technical expertise to troubleshoot complex issues, collaborate with cross-functional teams, and drive continuous improvement initiatives. Your contributions will help enhance our product offerings and customer satisfaction.

About Dataiku Dataiku provides a platform for enterprise AI, helping organizations design, deploy, and manage AI solutions. The platform supports analytics, machine learning, and AI agents, with a focus on transparency, collaboration, and control. Dataiku integrates with a range of data platforms and cloud services, enabling centralized governance across complex environments. Leading companies worldwide use Dataiku to operationalize AI and drive measurable business results. More about Dataiku can be found on their blog, LinkedIn, X, and YouTube. Role Overview: Senior Customer Success Engineer – North Region Dataiku places customer success at the center of its mission. The Senior Customer Success Engineer (CSE) joins the Solutions Engineering team to help clients achieve strong results with business analytics, AI/ML, and Generative AI. This position is based in the United States, with a focus on the North Region, including Raleigh. This role combines technical programming with consultative engagement. The CSE works directly with clients to promote product adoption and improve user experience. Collaboration with Account Executives, Sales Engineers, and Professional Services is key to supporting end-user adoption and satisfaction. What You Will Do Work with Dataiku clients to support onboarding, drive user adoption, and increase retention and satisfaction. Share deep technical knowledge of the Dataiku platform and guide clients on best practices. Understand client business needs and objectives to help them succeed with Dataiku products and services. Lead demonstrations of new features and co-host hands-on workshops with Sales Engineers.

As the Customer Support Manager at Alpha Insight Inc., you will lead our dedicated team in providing exceptional service to our valued clients. You will be responsible for shaping customer experience strategies, ensuring customer satisfaction, and driving continuous improvement in our support processes.

Join ixllearning as an Associate Customer Support Analyst, where you will have the opportunity to kickstart your career in customer support. In this dynamic role, you will assist our clients by addressing their inquiries, troubleshooting issues, and providing exceptional service. This position is ideal for recent graduates looking to develop their skills in a supportive environment.

Join Artech Information Systems LLC as a Senior IT Technical Support Analyst, where you will play a vital role in providing exceptional technical support to our clients. Your expertise will be essential in diagnosing and resolving complex IT issues, ensuring seamless operations and client satisfaction.You will collaborate with various teams to implement solutions, conduct training sessions, and contribute to the ongoing improvement of our support processes. This position offers an exciting opportunity to advance your career in a dynamic environment.

Join our dynamic team at Syntegon Technology as a Technical Customer Support Project Manager specializing in capital equipment. In this pivotal role, you will be responsible for overseeing customer support projects, ensuring optimal performance and satisfaction.

Join IXL Learning, a leader in personalized educational products that empower millions of learners around the globe. We are on the lookout for a dynamic, customer-oriented Bilingual Customer Support Analyst to become part of our Rosetta Stone Product Support Team. Our innovative language solutions help learners worldwide achieve fluency and confidence in their language skills, enhancing their everyday lives. As a vital member of our team, you will provide exceptional support to our Rosetta Stone language learners, addressing inquiries related to subscriptions, billing, technical issues, and offering guidance to maximize their learning experience. This full-time position is based in our Raleigh, NC office, with a Monday to Friday schedule and the flexibility to work from home one day a week.

Join the Rosetta Stone Product Support Team at IXL Learning, a global leader in personalized learning solutions. We are on the lookout for a dynamic, customer-centric, and analytical individual to enhance the learning journey for our language learners. Our consumer-focused offerings empower individuals worldwide to achieve fluency and confidence in their language skills, providing them with the necessary support to thrive.As a Customer Support Analyst, you will assist Rosetta Stone language learners with subscription inquiries, billing questions, and technical challenges. Your goal is to ensure our customers maximize their experience with our products.

Are You Ready to Elevate Your Career?CAI, founded in 1996, is a leading professional services firm with a workforce of nearly 800 professionals globally. We specialize in providing critical solutions for mission-driven and regulated industries, ensuring operational readiness and exceptional performance in high-stakes environments. Our profound expertise, honed over 30 years, positions us uniquely to deliver results that redefine industry standards.At CAI, we are driven by a clear purpose: to be your trusted partner in creating a better working world and enhancing the human experience.Our Core Values:- Integrity in all actions- Commitment to serving one another- Dedication to societal improvement- Focused on future advancementsWe are relentless in our pursuit of excellence, consistently challenging the status quo. We are bold, innovative, and thrive at the intersection of technology and human experience. For us, operational readiness is not merely a target; it is our lifestyle. We are committed to progress, precision, and efficiency, always looking to the future.Key Responsibilities:CQV Execution & Safety:- Conduct Commissioning, Qualification, and Validation (CQV) activities prioritizing safety- Ensure C&Q activities are delivered in accordance with project timelines- Monitor and report on CQV progressDocumentation & Compliance:- Assist in creating and reviewing C&Q procedures for client projects- Revise qualification-related documents like SOPs, master plans, and execution plans- Support CQV review and validation of equipment designProject Planning & Coordination:- Aid in planning commissioning spares and consumables- Allocate resources effectively for project execution- Coordinate logistics and support during CQV activitiesTesting & Vendor Management:- Facilitate design reviews, equipment shakedown, commissioning, FATs, IQ, OQ, and PQ activities- Collaborate with contractors and vendors for necessary testing

We are seeking a dedicated Senior Packaging Engineer to join our innovative team at Integrated Resources, Inc. In this role, you will leverage your expertise in packaging design and development to create high-quality packaging solutions that meet industry standards and enhance product safety.The ideal candidate will have a strong background in materials science and engineering principles, as well as experience with packaging machinery and processes. You will collaborate with cross-functional teams to ensure our packaging strategies align with overall business objectives.

About the Role Bandwidth is hiring a Technical Support Analyst in Raleigh. This role serves as the first point of contact for customers, assisting with technical questions and troubleshooting issues related to Bandwidth's communications technology. What You Will Do Respond to customer inquiries and technical problems Diagnose and resolve issues to maintain customer satisfaction Apply technical knowledge to support Bandwidth’s communication services Location This position is based in Raleigh.

At Green Irony, we are dedicated to transforming AI into Actual Intelligence—streamlining outcomes while demonstrating that complexity is unnecessary. We seek individuals who prioritize automation, take initiative, and embrace ownership as a fundamental principle. If you prefer self-governance over being managed by multiple project layers, you’ll feel right at home with us.As a Senior MuleSoft Engineer, you will be responsible for designing and implementing API-led integration solutions on the Anypoint Platform, collaborating directly with clients from initial discovery through to go-live. Your role will involve making architectural decisions, maintaining scope discipline to safeguard margins, and nurturing trusted client relationships that lead to repeat engagements.

Welcome to Rithum™, the premier commerce network trusted by brands, suppliers, and retailers worldwide. Our mission is to revolutionize e-commerce experiences by providing a powerful platform that enables seamless collaboration, operational optimization, and growth acceleration for over 40,000 companies, collectively managing more than $50 billion in annual GMV.As part of our innovative Cloud Engineering team within the Platform Engineering organization, you will play a crucial role in enhancing our highly available, secure, and scalable cloud infrastructure. Your technical expertise will drive continuous improvements in our cloud platform to meet the diverse needs of our clients.

Role overview Domino's Pizza in Raleigh is looking for a Customer Service Representative to join the team. This position is often the first point of contact for customers, handling a range of requests with a focus on friendly and efficient service. Quick responses and a courteous approach are key in this role. What you will do Take customer orders by phone or in person Answer questions about menu items, orders, and store policies Resolve concerns and help ensure each customer leaves satisfied Work environment The Raleigh Domino's team values strong service skills and a positive attitude. The workplace can be busy, especially during peak hours, and aims to support employees as they develop and grow.

Position Overview:The Senior Electrical Engineer (P.E.) plays a pivotal role in delivering superior technical leadership across intricate engineering projects. This position encompasses the management of the design, analysis, and construction phases, ensuring adherence to regulatory standards and the fulfillment of client specifications. As a technical authority, you will lead project teams, guaranteeing the precision, quality, and efficiency of all engineering outputs.Key Responsibilities:Direct the design and technical evolution of engineering projects, offering expert advice to project teams while ensuring compliance with industry benchmarks.Create comprehensive engineering drawings, calculations, and specifications that align with project needs, regulatory mandates, and client expectations.Supervise the integration of various building systems, confirming that civil, mechanical, electrical, structural, and environmental elements function harmoniously within the overall design framework.Provide technical oversight during construction phases by reviewing submissions, conducting site assessments, and resolving technical challenges as they arise.Guide and mentor junior engineers, fostering their technical development and expertise.Execute quality control evaluations at critical project milestones to affirm that designs comply with both internal and external standards for accuracy and regulatory adherence.Collaborate with multidisciplinary teams, including architects, contractors, and consultants, to ensure cohesive project execution across all phases.Engage in client meetings and presentations, sharing technical insights and ensuring alignment with client expectations.Oversee project timelines, budgets, and resources, ensuring that milestones are achieved within specified timeframes and financial parameters.Remain abreast of industry innovations, emerging technologies, and new materials, integrating cutting-edge solutions into project designs wherever applicable.

At Rithum™, we are revolutionizing the commerce landscape by providing the most reliable network for brands, suppliers, and retailers to collaborate and create exceptional e-commerce experiences. Our innovative platform empowers over 40,000 businesses across hundreds of channels, driving growth and enhancing operational efficiency, resulting in an impressive $50 billion in annual Gross Merchandise Volume (GMV). We pride ourselves on offering unparalleled commerce, marketing, and delivery solutions that optimize consumer shopping journeys from start to finish. Overview Join the Cloud Engineering team within our Platform Engineering organization, where we focus on building a cloud infrastructure that is not only highly available but also secure and scalable. As a Senior Infrastructure Engineer, you will play a crucial role in continuously enhancing our cloud infrastructure platform to meet and exceed our clients' expectations. Your key responsibilities will include developing, monitoring, and automating cloud infrastructure and pipelines, collaborating with various engineering and security teams to deliver reliable and secure services, and providing support for existing solutions while advising on workload automation within cloud environments. You will oversee the complete software lifecycle, from coding to deployment, ensuring a seamless process for our operations. Additionally, this role involves supporting and managing our physical datacenter located in Raleigh, North Carolina.

Join the Carvana team as a Customer Service Delivery Advocate, where your passion for customer satisfaction will help revolutionize the car-buying experience. We are seeking dedicated individuals with a minimum of 2 years of experience in customer-facing roles. Experience the excitement of being part of the fastest-growing used automotive retailer in U.S. history and a Fortune 500 company! As a Customer Advocate, you will play a pivotal role in enhancing customer happiness by delivering exceptional service directly to our customers, whether at their homes or in the community. Are you ready to embrace the 'Hauler-Life'? Shift Requirements: Our Customer Service Delivery Advocates will work flexible hours, with shifts available from 7 AM - 5 PM, 9 AM - 7 PM, or 11 AM - 9 PM. Team members should be prepared to work seven days a week, with days off rotating between weekdays and weekends. Unlock Your Earning Potential! We provide a competitive starting hourly wage of $17 with opportunities for rapid growth based on your performance. You can earn up to $19/hour within your first year through our performance-based Careers Not Jobs program, which offers merit increases every 90 days. Benefits + Perks: Competitive, performance-based compensation with a 401(k) match from Carvana and overtime opportunities during peak seasons. Fast-track advancement opportunities for stellar performers. Comprehensive health benefits, including 100% company-paid healthcare premiums, dental, and vision coverage. Generous paid time off, starting at 13 days in the first year and increasing to 20 days thereafter. A wellness program to support your overall health, including a pet care savings program.

A. Morton Thomas and Associates, Inc. (AMT) is expanding its horizons! We are in search of a Senior Structural / Bridge Engineer with over 10 years of proven experience in the analysis and design of both new and rehabilitated structures to become a vital part of our structural engineering team in our Raleigh, NC office or other locations. In this key role, you will leverage your strong design and technical expertise to manage diverse tasks and projects, mentor junior engineers, and guide team members in the design of various structures, including highway (DOT) and pedestrian bridges, retaining walls, load ratings, and more. You will contribute to an array of structural transportation projects for state departments of transportation, counties, municipalities, and private clients, with the opportunity to work on related projects across other states as part of our interoffice collaboration program. This is a unique chance to enhance your resume, expand your project portfolio, and build a robust professional network within the company and among various DOTs, counties, and municipalities. Our local and corporate teams are committed to fostering your growth through mentorship and training opportunities to help you achieve your career aspirations. AMT provides employee ownership, a competitive salary, and an exemplary benefits package, which includes a robust 401(k) matching plan, comprehensive medical, dental, and vision coverage, flexible working conditions, educational assistance, in-house training programs, and more.