Expert Support Analyst for DOT IT Enterprise Applications

Hello,My name is Raghava from Keshav Consulting Solutions. We have an exciting opportunity for a highly skilled Support Analyst with one of our direct clients. Below is the detailed job description for your review.Title: Support AnalystDuration: 12 MonthsLocation: 4101 Capital Blvd, Raleigh, NC 27604Job Description:We are currently seeking an experienced Support Analyst to join the DOT IT Enterprise Applications Team for a 12-month engagement. The ideal candidate will provide second-level support, documenting and coordinating activities related to the installation and configuration of Genetec Security Center, IP cameras, SV32 devices, door aggregators, and other system components deployed for the FACS project. Responsibilities include:Providing support to the Enterprise Application team regarding the installation and configuration of Genetec Security Center and related devices.Assisting the deployment team with troubleshooting installation and configuration issues.Logging and documenting support requests from help desk personnel, users, and project teams; investigating problems and determining appropriate actions.Monitoring the progress of support requests through to resolution and ensuring stakeholders are kept informed.Escalating third-party software and hardware issues to the Application Owner based on severity and project impact.Communicating technical information clearly to various internal and external stakeholders, both verbally and in writing.Providing technical writing services and documenting software configurations for a complex multi-site deployment.Maintaining and updating project documentation as needed.Documenting incidents and resolutions, providing weekly status reports to management.Join our team and contribute your expertise to a dynamic project!

Join our dynamic team as an Excel Expert at Mindlance, where your analytical skills will shine. You will be responsible for developing complex Excel models, automating processes, and generating insightful reports that drive business decisions. Your expertise will not only enhance our data management but also contribute significantly to our projects' success.

Join Artech Information Systems LLC as a Senior IT Technical Support Analyst, where you will play a vital role in providing exceptional technical support to our clients. Your expertise will be essential in diagnosing and resolving complex IT issues, ensuring seamless operations and client satisfaction.You will collaborate with various teams to implement solutions, conduct training sessions, and contribute to the ongoing improvement of our support processes. This position offers an exciting opportunity to advance your career in a dynamic environment.

About the Role Bandwidth is hiring a Technical Support Analyst in Raleigh. This role serves as the first point of contact for customers, assisting with technical questions and troubleshooting issues related to Bandwidth's communications technology. What You Will Do Respond to customer inquiries and technical problems Diagnose and resolve issues to maintain customer satisfaction Apply technical knowledge to support Bandwidth’s communication services Location This position is based in Raleigh.

Join ixllearning as an Associate Customer Support Analyst, where you will have the opportunity to kickstart your career in customer support. In this dynamic role, you will assist our clients by addressing their inquiries, troubleshooting issues, and providing exceptional service. This position is ideal for recent graduates looking to develop their skills in a supportive environment.

Join IXL Learning, a leader in personalized educational products that empower millions of learners around the globe. We are on the lookout for a dynamic, customer-oriented Bilingual Customer Support Analyst to become part of our Rosetta Stone Product Support Team. Our innovative language solutions help learners worldwide achieve fluency and confidence in their language skills, enhancing their everyday lives. As a vital member of our team, you will provide exceptional support to our Rosetta Stone language learners, addressing inquiries related to subscriptions, billing, technical issues, and offering guidance to maximize their learning experience. This full-time position is based in our Raleigh, NC office, with a Monday to Friday schedule and the flexibility to work from home one day a week.

Prosidian Consulting is seeking an experienced IT Subject Matter Expert to provide procurement assistance, IT research, advisory, and consulting services. In this role, you will leverage your expertise to guide clients on best practices, improve their IT procurement processes, and ensure optimal utilization of technology resources.

Join Aretetechnologies Inc. as an Expert Specialist where your skills will make a significant impact. We are seeking a dynamic individual who is passionate about technology and innovation. This role will involve working closely with clients to provide expert solutions and insights that drive success in their projects.

Role Overview Bandwidth Inc. is hiring a Message Registration Support Analyst for the 2nd Shift (11 AM to 8 PM) in Raleigh, NC. This position focuses on supporting message registration processes, maintaining compliance standards, and improving user experiences. What You Will Do Support the message registration workflow for customers and internal teams. Work with technical teams to troubleshoot and resolve registration issues. Help ensure compliance with relevant guidelines and policies. Deliver attentive, responsive service to users and stakeholders. Schedule and Location Shift: 2nd Shift, 11 AM to 8 PM Location: Raleigh, NC

Join Contentful as an Application Security Engineer, where you will be instrumental in safeguarding our applications and services. You will work collaboratively with our development teams to implement security best practices and protect our customers' data.

Join the Rosetta Stone Product Support Team at IXL Learning, a global leader in personalized learning solutions. We are on the lookout for a dynamic, customer-centric, and analytical individual to enhance the learning journey for our language learners. Our consumer-focused offerings empower individuals worldwide to achieve fluency and confidence in their language skills, providing them with the necessary support to thrive.As a Customer Support Analyst, you will assist Rosetta Stone language learners with subscription inquiries, billing questions, and technical challenges. Your goal is to ensure our customers maximize their experience with our products.

Position Overview:As an IT Operations Specialist, you will play a pivotal role in overseeing the administration, support, stability, and security of our enterprise systems, servers, and networks.This hands-on position requires advanced-level response and support for our users. You will ensure the infrastructure's security and stability across all enterprise locations, manage data center operations, server operations, web server administration, and system monitoring. Your responsibilities will also include incident response and providing 24x7x365 on-call support for critical systems and core platforms, including Tier 1 business applications.

Join our dynamic team at 360IT Professionals as a Technical Support Expert in Raleigh, NC. We are seeking a detail-oriented individual with a passion for technology and customer service. In this role, you will provide top-notch technical support to our clients, troubleshooting issues and ensuring optimal performance of their systems.

If you don't see a specific role that fits your expertise, we invite you to submit a general application! At Relay, we are continuously searching for talented individuals with experience in various functional areas as we expand our team. We are eager to connect with passionate candidates who align with our mission.To express your interest, please submit your resume here. We look forward to learning more about you!Due to a high volume of applications, we may only reach out to candidates whose profiles align closely with our needs.Our primary hiring focus is for positions at our headquarters in Raleigh, NC. However, as we grow, we may also consider remote candidates to meet specific business demands and better serve our customers.It's important to note that all finalist candidates will be required to successfully complete background and reference checks prior to employment with Relay.Currently, Relay is unable to provide employment sponsorship. Therefore, applicants must be legally authorized to work in the U.S. and not require future sponsorship to continue their employment with us.Thank you for your interest in being part of Relay!

Join Verkada as a Healthcare Subject Matter Expert, where you will leverage your deep expertise in healthcare systems to drive innovative solutions and improve patient outcomes. In this dynamic role, you will work closely with our product and engineering teams to enhance our offerings tailored for the healthcare sector. Your insights will help shape our strategy and ensure we meet the unique needs of healthcare organizations.

Domino's Pizza, Inc. in Raleigh is looking for a Delivery Expert to join the team. This position focuses on delivering fresh pizza and providing friendly service to customers at their homes or workplaces. Delivery Experts play a key role in keeping orders on schedule and making sure every meal arrives with a positive attitude. Key Responsibilities Bring pizza and other menu items to customers quickly and accurately throughout the Raleigh area Use local knowledge to navigate routes efficiently and keep food hot Maintain a friendly and upbeat attitude during each delivery Contribute to a smooth and enjoyable customer experience from start to finish Requirements Reliable and responsible approach to work Interest in providing excellent customer service Ability to follow directions and navigate local streets Friendly personality and a positive outlook for every shift

Position Overview:The North Carolina State Board of Elections is in search of a skilled Application Architect contractor for a project lasting approximately 12 months, focused on enhancing the Election Voter Registration Database.Important Note: This position is exclusively open to local candidates residing within 60 miles of downtown Raleigh. Please indicate your current location in the Questions section on the Skills tab.The ideal candidate will play a pivotal role in assessing and selecting a development platform for our new enterprise database application (SEIMS). Responsibilities encompass designing the development platform as well as application environments, including production, testing, and development. A strong grasp of project management principles is essential to effectively plan and manage significant technical changes and implementations within this extensive system development project. The candidate will also be tasked with establishing requirements, objectively evaluating various application and development solutions, and efficiently managing system events and outages.Key Responsibilities:Provide technical expertise in specific technologies or a portfolio of applications.Specialize in application, technical, domain, or solution architecture, focusing on solution design and implementation.Develop and maintain strategies, technical standards, blueprints, reference architectures, and technology roadmaps for the architecture domain.Ensure the successful completion of technology projects within your area of responsibility.Define and manage team structure and resource levels to meet the functional area's business needs.Analyze the feasibility and compatibility of solutions with existing enterprise architecture, guiding decision-makers towards the most compliant architecture.Conduct industry and market research on technologies relevant to assigned architecture areas.Engage with agency subject matter experts, business liaisons, and IT representatives to ensure alignment between business and IT.

About Sobi Sobi is a biopharmaceutical company focused on developing treatments for rare diseases. Our team works to advance therapies that make a difference for patients worldwide. Role Overview The Analytical Expert in Pharmaceutical Products will join the product development team in Raleigh. This position centers on applying analytical expertise to support and refine our pharmaceutical product portfolio. The goal: maintain and improve quality standards throughout development. What You Will Do Apply analytical methods to support product development projects Contribute to the optimization of pharmaceutical products Help ensure products meet established quality standards

Celonis SE is recognized for its leadership in Process Intelligence and as the pioneer of Process Mining technology. The company focuses on enterprise SaaS solutions and invests in AI, including the Process Intelligence Graph, to help organizations transform data insights into tangible business actions. Celonis aims to enhance productivity and sustainability by embedding intelligence into business processes. Role overview The Principal Enterprise Architect designs impactful solution architectures for clients, drawing on deep technical knowledge and the ability to communicate with C-level executives. This role translates executive business goals into actionable technical strategies and works closely with technical teams from both prospects and customers to architect solutions that support enterprise modernization. Collaboration is key: the position works alongside Sales, Value Engineering, Product Management, Data Operations, and Information Security to remove technical barriers and support revenue goals. Engagements include both new prospects and existing customers expanding their use of Celonis. Success in this role is measured by new customer acquisition, retention, upsell rates, and contributions to overall business outcomes. What you will do Define and lead architecture, data, and cloud strategies for major client accounts. Engage with C-level executives to align their objectives with Celonis technical strategy. Identify and design solutions using emerging technologies, such as Agentic AI. Act as a liaison between Celonis product and engineering teams and client teams to deliver technical services. Assess the IT landscape maturity of customers in the region. Participate in both pre-sales and post-sales phases, collaborating with customer architecture and security teams. Mentor Celonis consulting teams and ecosystem partners on technical implementations. Location This position is based in Raleigh, North Carolina, US.

Join MaintainX as an Enterprise Business Development Representative, where you will play a crucial role in driving our business growth by identifying and engaging with potential enterprise clients. You will leverage your exceptional communication skills and sales acumen to build strong relationships and understand client needs, ultimately helping them streamline operations and improve their productivity.