Bilingual Customer Support Analyst - Spanish | IXL Learning

Join IXL Learning, a leader in personalized educational products that empower millions of learners around the globe. We are on the lookout for a dynamic, customer-oriented Bilingual Customer Support Analyst to become part of our Rosetta Stone Product Support Team. Our innovative language solutions help learners worldwide achieve fluency and confidence in their language skills, enhancing their everyday lives. As a vital member of our team, you will provide exceptional support to our Rosetta Stone language learners, addressing inquiries related to subscriptions, billing, technical issues, and offering guidance to maximize their learning experience. This full-time position is based in our Raleigh, NC office, with a Monday to Friday schedule and the flexibility to work from home one day a week.

Join the Rosetta Stone Product Support Team at IXL Learning, a global leader in personalized learning solutions. We are on the lookout for a dynamic, customer-centric, and analytical individual to enhance the learning journey for our language learners. Our consumer-focused offerings empower individuals worldwide to achieve fluency and confidence in their language skills, providing them with the necessary support to thrive.As a Customer Support Analyst, you will assist Rosetta Stone language learners with subscription inquiries, billing questions, and technical challenges. Your goal is to ensure our customers maximize their experience with our products.

Join IXL Learning, a leading developer of personalized learning products utilized by millions globally. We are on the lookout for enthusiastic Software Engineers who are passionate about technology and education to contribute to our successful educational tools and innovate new products. Being part of our team means you will have the rewarding opportunity to create products that significantly impact learners' lives.This full-time role is based in our Raleigh, NC office, with a structured work week from Monday to Friday, including one day per week of remote work flexibility.WHAT YOU'LL BE DOINGCollaborate with a talented team of engineers to initiate new projects and enhance our existing codebase.Develop the backend architecture, application logic, and user interface for our educational products.Lead the development lifecycle, encompassing design, coding, documentation, testing, debugging, and performance optimization.Provide precise estimates, evaluate project feasibility, and assess new platforms and technologies for implementation.Engage in clear communication and collaboration across various development teams to design and launch exceptional products.

Join IXL Learning, a leading developer of personalized learning tools impacting millions worldwide. We are on the lookout for passionate Software Engineers who are excited about technology and education to enhance our highly successful educational products and create innovative solutions. Our mission is to develop products that profoundly influence lives, and we would love for you to be part of our team. #LI-KO1This full-time position is based in our Raleigh, NC office, with a work schedule of Monday through Friday and the convenience of remote work one day a week.WHAT YOU'LL BE DOINGCollaborate with a team of skilled engineers to initiate projects from the ground up and enhance existing codebases.Develop the back-end integrations, application logic, and user interfaces for our products.Lead the development process for your team, encompassing design, coding, documentation, testing, debugging, and optimization.Deliver precise estimates, evaluate technical feasibility, and assess new features.

Join IXL Learning, a leader in personalized educational products utilized by millions globally. We are on the lookout for a dynamic and driven individual to become part of our Carson Dellosa Inside Sales team. Founded by educators in 1977, Carson Dellosa Education, now a proud member of the IXL family, is dedicated to providing innovative educational solutions for children, teachers, and parents everywhere.As an Inside Sales Educational Consultant, you will play a pivotal role in supporting our expanding customer base. We are seeking a goal-oriented and tenacious candidate with a natural aptitude for sales and technology. If you're a self-starter looking to make a significant impact, we want to hear from you!

IXL Learning, a pioneering developer of personalized learning solutions embraced by millions worldwide, is on the lookout for a dedicated and experienced educator to join our dynamic team as a Math Curriculum Designer. In this pivotal role, you will play a key part in shaping outstanding educational experiences for Takeoff, IXL’s innovative core curriculum. Your expertise in K–12 math education will be invaluable in collaborating with our curriculum design team to create engaging and interactive math lessons tailored for elementary and early secondary students. With your exceptional writing skills, creative problem-solving abilities, and a steadfast commitment to educational excellence, you will help make personalized learning a reality for countless students.

Join ixllearning as an Associate Customer Support Analyst, where you will have the opportunity to kickstart your career in customer support. In this dynamic role, you will assist our clients by addressing their inquiries, troubleshooting issues, and providing exceptional service. This position is ideal for recent graduates looking to develop their skills in a supportive environment.

About the Role Bandwidth is hiring a Technical Support Analyst in Raleigh. This role serves as the first point of contact for customers, assisting with technical questions and troubleshooting issues related to Bandwidth's communications technology. What You Will Do Respond to customer inquiries and technical problems Diagnose and resolve issues to maintain customer satisfaction Apply technical knowledge to support Bandwidth’s communication services Location This position is based in Raleigh.

Join IXL Learning, a leading provider of personalized learning solutions trusted by millions around the globe. We are on the lookout for passionate Account Managers to enhance our growing team dedicated to K-12 education. In this dynamic role, you will cultivate strong relationships with school administrators across the United States, ensuring their satisfaction throughout the customer lifecycle.Your responsibilities will encompass managing subscription renewals, upselling products, boosting customer retention, and orchestrating engaging activities within your designated territory, primarily focusing on smaller customer accounts. To excel in this position, you should be proactive, highly organized, and approachable, with excellent communication skills—especially in written and email formats. You’ll need to adeptly manage multiple transactions while maintaining a customer-centric approach. We seek a quick learner who thrives in a fast-paced environment and possesses outstanding interpersonal skills and integrity. Collaboration is key, as you will work closely with your account management peers, leadership, and sales teams, alongside the marketing department to implement ongoing engagement campaigns.This full-time position is based in our Raleigh, NC office, with a Monday to Friday schedule, and flexibility to work from home one day a week.

Join Artech Information Systems LLC as a Senior IT Technical Support Analyst, where you will play a vital role in providing exceptional technical support to our clients. Your expertise will be essential in diagnosing and resolving complex IT issues, ensuring seamless operations and client satisfaction.You will collaborate with various teams to implement solutions, conduct training sessions, and contribute to the ongoing improvement of our support processes. This position offers an exciting opportunity to advance your career in a dynamic environment.

IXL Learning seeks a Key Account Manager to join the Raleigh, NC office. This position focuses on building and maintaining relationships with key clients while guiding complex projects from kickoff through completion. The Key Account Manager serves as the main point of contact for strategic accounts, ensuring communication stays clear between clients and internal teams. Responsibilities Develop and sustain strong connections with key clients. Oversee project execution, providing hands-on support to drive account performance and implementation. Act as the primary liaison for both internal stakeholders and external partners. Analyze account performance and contribute to ongoing improvement efforts. Work closely with other teams and partner with the sales field manager on strategic planning. Requirements Proactive, organized, and personable style when managing multiple accounts. Strong verbal and written communication abilities. Skilled in delivering clear, effective presentations. Self-motivated, with excellent interpersonal skills and a reputation for integrity. Comfortable working in a fast-paced setting. Location This role is based on-site at the Raleigh, NC office.

Join IXL Learning, a pioneer in personalized learning solutions utilized by millions globally, as a School Membership Specialist. We are in search of a motivated, customer-oriented, and analytical professional to enhance our School Membership team. You will be the friendly face and first point of contact for our schools and educators, addressing inquiries and ensuring they receive unparalleled support. Your organizational skills and personable nature will shine as you manage various independent projects in a fast-paced environment. As a School Membership Specialist, your mission will be to assist schools and educators by answering questions, resolving issues, and providing an exceptional customer experience. If you are passionate about delivering high-quality service and enjoy building relationships, we want to hear from you! This full-time role is based in our Raleigh, NC office, with a work schedule of Monday to Friday and the flexibility to work from home one day a week.

Hello,My name is Raghava from Keshav Consulting Solutions. We have an exciting opportunity for a highly skilled Support Analyst with one of our direct clients. Below is the detailed job description for your review.Title: Support AnalystDuration: 12 MonthsLocation: 4101 Capital Blvd, Raleigh, NC 27604Job Description:We are currently seeking an experienced Support Analyst to join the DOT IT Enterprise Applications Team for a 12-month engagement. The ideal candidate will provide second-level support, documenting and coordinating activities related to the installation and configuration of Genetec Security Center, IP cameras, SV32 devices, door aggregators, and other system components deployed for the FACS project. Responsibilities include:Providing support to the Enterprise Application team regarding the installation and configuration of Genetec Security Center and related devices.Assisting the deployment team with troubleshooting installation and configuration issues.Logging and documenting support requests from help desk personnel, users, and project teams; investigating problems and determining appropriate actions.Monitoring the progress of support requests through to resolution and ensuring stakeholders are kept informed.Escalating third-party software and hardware issues to the Application Owner based on severity and project impact.Communicating technical information clearly to various internal and external stakeholders, both verbally and in writing.Providing technical writing services and documenting software configurations for a complex multi-site deployment.Maintaining and updating project documentation as needed.Documenting incidents and resolutions, providing weekly status reports to management.Join our team and contribute your expertise to a dynamic project!

As the Customer Support Manager at Alpha Insight Inc., you will lead our dedicated team in providing exceptional service to our valued clients. You will be responsible for shaping customer experience strategies, ensuring customer satisfaction, and driving continuous improvement in our support processes.

At Celonis, we are the global frontrunner in Process Intelligence technology and one of the fastest-growing SaaS companies worldwide. We recognize a significant chance to enhance productivity by integrating AI, data, and intelligence into core business processes—and we need your expertise to make it happen. Ready to embark on this journey with us?The Team:The Celonis Support Services team employs a robust 3-Level Support model, featuring a dedicated, highly-trained crew of Celonis experts stationed at our Celonis Support Center. Our support engineers are well-versed in the daily challenges organizations encounter when implementing Celonis software, enabling them to swiftly diagnose and address product-related inquiries while providing technical assistance for both our On-Premise and Cloud-based Execution Management System products. You will report directly to the Team Lead Customer Support and work out of our Raleigh, NC office.The Role:As a member of the 2nd Level Support Team, you will be responsible for delivering remote technical support to our global clientele and partners for all inquiries related to our software. You will serve as the crucial link between our customers, partners, and our customer success, delivery, development, and product management teams. We seek a passionate individual eager to master Celonis Process Intelligence Software and contribute to the growth of our Customer Support organization in Raleigh.Your Responsibilities:Deliver exceptional 2nd Level Support for customers utilizing Celonis On-Premise and Intelligent Business Cloud productsAct as the primary technical contact for our Premium Support CustomersManage, qualify, and resolve complex tickets escalated to 2nd Level according to our ITSM processesIdentify problems or defects for collaboration with the 3rd Level teamEnsure adherence to KPIs based on external Service Level Agreements and Organizational Level AgreementsEngage in regular Root Cause Analysis (RCA) cycles to enhance our Support Knowledge basePrepare and conduct Webcasts for customers and support teams on selected technical topicsCollaborate with customers using preferred communication channelsContribute to Continual Service Improvement (CSI) initiatives within Celonis and the Support OrganizationParticipate in on-call rotations as part of our global team.

Wyzant stands as the largest online tutoring marketplace, connecting over 65,000 tutors with K-12 students, college attendees, and adult learners alike. Our mission is to empower learners of all ages to succeed academically and realize their personal aspirations. Despite our achievements, we recognize significant opportunities for growth and aim to enhance our user experience while expanding our service offerings to cater to a more diverse learner demographic. This role is a full-time position based in our Raleigh, NC office. The work schedule consists of Monday to Friday in the office, with the flexibility to work remotely one day each week.

Join IXL Learning, a leader in personalized educational products used by millions worldwide, as a Curriculum Alignment Specialist. In this dynamic role, you will collaborate with our curriculum development team and contract aligners to implement a comprehensive alignment strategy. Your key responsibility will be overseeing the development of skill plans that connect IXL skills with U.S. state standards, textbooks, assessments, and various curriculum documents. Your primary focus will be on English Language Arts (ELA) alignment projects, while also having the opportunity to engage with initiatives in other subject areas.This is a full-time position based in our Raleigh, NC office, with a Monday to Friday work schedule and the option to work from home one day a week.

Join IXL Learning as a Human Resources Generalist, where you will play a pivotal role in fostering a positive workplace culture and supporting our team members. You will be responsible for a variety of HR functions, including recruitment, onboarding, employee relations, and performance management. Your expertise will help us create an engaging environment that nurtures talent and drives success.

Join IXL Learning, a leader in personalized education products that are transforming the learning experience for millions worldwide. We are on the lookout for a dedicated and innovative educator to take on the role of Associate Curriculum Designer in our Print & Instruction team, where you will play a crucial part in developing outstanding K–8 educational content.In this position, you will oversee the creation of visually engaging and pedagogically sound print materials for our multi-subject workbooks. Your keen eye for design, attention to detail, and understanding of educational principles will be instrumental in crafting resources that make personalized learning accessible to students everywhere.This is a full-time role based in our Raleigh, NC office, with a flexible work-from-home option available one day a week.

IXL Learning, a leader in the development of personalized learning products utilized by millions worldwide, is on the lookout for a dynamic, motivated, and high-energy individual to be a part of our Inside Sales team.The ideal candidate will exhibit a goal-driven mindset and possess a natural flair for sales. Experience in technology and customer assistance is essential. We seek a proactive self-starter who is ready to support our rapidly expanding global clientele.This is a full-time role based in our Raleigh, NC office, with a Monday to Friday work schedule and the flexibility to work from home one day a week.