Cloud Solutions Support Specialist

Job DescriptionPosition ObjectiveThe Cloud Solutions Support Specialist plays a crucial role in assisting the commercial team in managing and developing business opportunities related to software solutions and cloud services. This position requires basic technical knowledge to understand customer needs, prepare proposals, and follow through the sales process.Key ResponsibilitiesCommercial SupportAssist in the prospecting and initial qualification of clients interested in technology and cloud solutions.Follow up with leads, commercial opportunities, and active clients.Prepare quotes, commercial proposals, and presentations of technology solutions.Coordinate commercial meetings and product demonstrations with clients.Keep client and opportunity information updated in the CRM.Assist in the administrative closing of sales (contracts, service orders, billing).Technical-Commercial SupportUnderstand the offered software and cloud solutions to communicate them clearly to clients.Support in gathering basic client requirements.Act as a liaison between the technical team and the commercial team.Accompany the sales team in technical-commercial presentations and meetings.Assist in the development of technical-commercial proposals.

Job DescriptionPosition ObjectiveAssist the commercial department in managing and developing business opportunities in software solutions and cloud services. Utilize basic technical knowledge to understand client needs, prepare proposals, and follow up on the sales process.Key ResponsibilitiesCommercial SupportAssist in prospecting and initial qualification of clients interested in technology and cloud solutions.Follow up on leads, business opportunities, and active clients.Prepare quotes, commercial proposals, and presentations of technological solutions.Coordinate commercial meetings and product demonstrations with clients.Keep client and opportunity information up-to-date in the CRM.Assist in the administrative closure of sales (contracts, service orders, invoicing).Technical-Commercial SupportUnderstand the software and cloud solutions offered to communicate them clearly to clients.Assist in gathering basic client requirements.Serve as a liaison between the technical and commercial teams.Accompany the sales team in technical-commercial presentations and meetings.Support in the development of technical-commercial proposals.

Descripción del PuestoComo parte del equipo de rimutee, estarás a cargo de apoyar al área comercial en la identificación y desarrollo de oportunidades de negocio relacionadas con soluciones de software y servicios en la nube. Utilizando tus conocimientos técnicos básicos, comprenderás las necesidades de los clientes, prepararás propuestas efectivas y realizarás un seguimiento continuo del proceso de ventas.Funciones y ResponsabilidadesSoporte ComercialRealizar la prospección y calificación inicial de clientes interesados en nuestras soluciones tecnológicas y en la nube.Dar seguimiento a clientes potenciales, oportunidades comerciales y clientes activos.Preparar cotizaciones y propuestas comerciales, así como presentaciones efectivas de nuestras soluciones.Coordinar reuniones comerciales y demostraciones de productos.Mantener información actualizada de clientes y oportunidades en el CRM.Apoyar en el cierre administrativo de ventas, incluyendo contratos y órdenes de servicio.Soporte Técnico-ComercialComprender las soluciones de software y servicios en la nube ofrecidas para comunicarlas de manera efectiva a los clientes.Asistir en la recopilación de requerimientos básicos por parte del cliente.Servir como enlace entre el equipo técnico y el equipo comercial.Acompañar al equipo de ventas en presentaciones y reuniones técnico-comerciales.Apoyar en la elaboración de propuestas técnico-comerciales.

Role PurposeLead the commercial strategy for cloud solutions, driving business growth through the identification, development, and closure of opportunities in cloud infrastructure, software, and platforms. The goal is to position the company as a strategic partner in digital transformation, ensuring profitability, customer satisfaction, and commercial sustainability. Main ResponsibilitiesDesign and implement the cloud services commercial plan, aligned with strategic objectives and revenue goals of the area.Lead the complete B2B sales cycle (prospecting, qualifying, presenting, negotiating, and closing) for cloud solutions (AWS, Azure, Google Cloud, or others).Coordinate with technical and engineering teams to develop customized value proposals, solution architectures, and competitive quotes.Manage strategic relationships with key clients, promoting long-term agreements and loyalty programs.Identify cross-selling and up-selling opportunities in migration, security, automation, and cloud consulting services.Monitor the performance of the cloud portfolio, analyzing market trends, margins, pricing, and competitor behavior.Train and guide the cloud sales team, enhancing their technical and negotiation skills.Collaborate with marketing for the development of campaigns, webinars, and promotional materials aimed at acquiring corporate clients.Establish partnerships with technology partners (Microsoft, Amazon, Google, Oracle, etc.) to enhance the portfolio and access channel benefits.Present sales reports and forecasts to the sales management, ensuring compliance with monthly and annual objectives.

Purpose of the RoleLead the commercial strategy for cloud solutions, driving business growth by identifying, developing, and closing opportunities in infrastructure, software, and cloud platforms. The aim is to position the company as a strategic partner in digital transformation, ensuring profitability, customer satisfaction, and commercial sustainability. Main ResponsibilitiesDesign and implement the commercial plan for cloud services, aligned with strategic objectives and revenue targets.Lead the complete B2B sales cycle (prospecting, qualifying, presenting, negotiating, and closing) for cloud solutions (AWS, Azure, Google Cloud, etc.).Coordinate with technical and engineering teams to develop tailored value proposals, solution architectures, and competitive quotes.Manage strategic relationships with key clients, promoting long-term agreements and loyalty programs.Identify cross-selling and up-selling opportunities in migration, security, automation, and cloud consulting services.Monitor the performance of the cloud portfolio, analyzing market trends, margins, pricing, and competitor behavior.Train and mentor the cloud sales team, enhancing their technical and negotiation skills.Collaborate with marketing to develop campaigns, webinars, and promotional materials aimed at attracting corporate clients.Establish partnerships with technology partners (Microsoft, Amazon, Google, Oracle, etc.) to enhance the portfolio and access channel benefits.Present sales reports and projections to commercial management, ensuring the achievement of monthly and annual objectives.

Purpose of the RoleLead the commercial strategy for cloud solutions, driving business growth through the identification, development, and closure of opportunities in infrastructure, software, and cloud platform services. The goal is to position the company as a strategic partner in digital transformation, ensuring profitability, customer satisfaction, and commercial sustainability. Main ResponsibilitiesDesign and implement the commercial plan for cloud services, aligned with strategic objectives and revenue targets.Lead the complete B2B sales cycle (prospecting, qualifying, presenting, negotiating, and closing) for cloud solutions (AWS, Azure, Google Cloud, among others).Coordinate with technical and engineering teams to create customized value propositions, solution architectures, and competitive quotes.Manage strategic relationships with key clients, promoting long-term agreements and loyalty programs.Identify cross-selling and up-selling opportunities in migration, security, automation, and cloud consulting services.Monitor the performance of the cloud portfolio, analyzing market trends, margins, pricing, and competitive behavior.Train and mentor the cloud sales team, enhancing their technical and negotiation skills.Collaborate with marketing to develop campaigns, webinars, and promotional materials aimed at attracting corporate clients.Establish partnerships with technology partners (Microsoft, Amazon, Google, Oracle, etc.) to enhance the portfolio and access channel benefits.Present sales reports and forecasts to management, ensuring the achievement of monthly and annual objectives.

Join our team as a Cloud Architect specializing in AWS (Mid-Senior Level)! Based in Quito, Ecuador Educational Background: Bachelor's Degree in Software Engineering or Computer Systems EngineeringAt Kruger, we are shaping the future with innovative and scalable technological solutions. If you are passionate about cloud architecture on AWS, optimizing infrastructures, and creating resilient environments, this opportunity is for you! Role ObjectiveDesign, implement, and optimize cloud architectures on AWS that drive innovation, efficiency, and scalability of the organization's technological solutions, ensuring successful migrations, secure environments, and continuous operations. Key Responsibilities:Design and deploy secure and scalable architectures in AWS.Implement and manage essential AWS services (VPC, RDS, S3, CloudWatch, SQS, API Gateway, Cognito, EKS, etc.).Develop strategies for migrating on-premise or multi-cloud infrastructures to AWS.Automate deployments and operations using Terraform or CloudFormation.Implement and manage Kubernetes and microservices-based environments.Collaborate with technical teams to ensure best practices in security, availability, and efficiency.Document technical guidelines and support the evolution of the cloud platform. Essential Requirements:3+ years of experience in Cloud projects with AWS (architecture & cloud engineering).Experience in migrations: from Azure, Oracle, IBM to AWS and vice versa, as well as from on-premise environments.Knowledge in automation with Terraform or CloudFormation.Implementation and management of Kubernetes and microservices.AWS Solutions Architect Associate certification (mandatory).⭐ Desired Qualifications:Experience in infrastructure reengineering projects.Additional AWS certifications (DevOps, Security, Advanced Networking).Knowledge of DevSecOps practices.Experience with hybrid and multi-cloud environments.

Join us as a Cloud Architect – AWS Specialist (Mid-Senior Level) at Kruger! Based in Quito, Ecuador Educational Background: Bachelor’s Degree in Software Engineering or Computer Systems EngineeringAt Kruger, we are redefining the future with innovative and scalable technological solutions. If you are passionate about AWS cloud architecture, infrastructure optimization, and creating resilient environments, this opportunity is tailor-made for you! Role ObjectiveYour primary focus will be designing, implementing, and optimizing cloud architectures on AWS that drive innovation, enhance efficiency, and ensure scalability for our technological solutions, while guaranteeing successful migrations, secure environments, and continuous operations. Key Responsibilities:Design and deploy secure and scalable architectures on AWS.Implement and manage key AWS services (VPC, RDS, S3, CloudWatch, SQS, API Gateway, Cognito, EKS, among others).Develop strategies for migrating on-premise or multi-cloud infrastructure to AWS.Automate deployments and operations using Terraform or CloudFormation.Implement and manage Kubernetes and microservices-based environments.Collaborate with technical teams to ensure adherence to best practices in security, availability, and efficiency.Document technical guidelines and support the evolution of the cloud platform. Essential Requirements:3+ years of experience in Cloud projects with AWS (architecture & cloud engineering).Experience in migrations from Azure, Oracle, IBM to AWS and vice versa, as well as on-premise environments.Knowledge in automation with Terraform or CloudFormation.Implementation and management of Kubernetes and microservices.AWS Solutions Architect Associate certification (mandatory).⭐ Desired Qualifications:Experience in infrastructure re-engineering projects.Additional AWS certifications (DevOps, Security, Advanced Networking).Familiarity with DevSecOps practices.Experience with hybrid and multi-cloud environments.

We are looking for a Cloud Architect – AWS Specialist (Mid-Senior Level) to join our team. Location: Quito, Ecuador Education: Bachelor's degree in Software Engineering or Computer Systems EngineeringAt rimutee, we are committed to transforming the future through innovative and scalable technological solutions. If you have a passion for cloud architecture in AWS, optimizing infrastructures, and creating resilient environments, this challenge is for you! Role ObjectiveYour mission will be to design, implement, and optimize cloud architectures on AWS that foster innovation, efficiency, and scalability within the organization’s technological solutions, ensuring successful migrations, secure environments, and continuous operations. Key Responsibilities:Design and deploy secure and scalable architectures on AWS.Implement and manage essential AWS services (VPC, RDS, S3, CloudWatch, SQS, API Gateway, Cognito, EKS, among others).Develop migration strategies for on-premise or multi-cloud infrastructures to AWS.Automate deployments and operations using Terraform or CloudFormation.Implement and manage Kubernetes and microservices-based environments.Collaborate with technical teams to ensure best practices in security, availability, and efficiency.Document technical guidelines and provide support in the evolution of the cloud platform. Essential Requirements:3+ years of experience in Cloud projects with AWS (architecture & cloud engineering).Experience in migrations from Azure, Oracle, IBM to AWS and vice versa, as well as on-premise environments.Knowledge of automation using Terraform or CloudFormation.Experience with Kubernetes and microservices implementation and management.AWS Solutions Architect Associate certification (mandatory).⭐ Desirable Skills:Experience in infrastructure reengineering projects.Additional AWS certifications (DevOps, Security, Advanced Networking).Knowledge of DevSecOps practices.Experience with hybrid and multi-cloud environments.

Join Kruger as a Technical Support Specialist!Are you passionate about providing technological solutions? Do you thrive on solving problems to ensure everything runs smoothly? At Kruger, we are looking for proactive individuals with a curious mindset who are eager to make a difference in our support team. Work Mode: On-site Education: Technical High School Diploma in IT or currently pursuing a degree in Systems Engineering. Your mission at Kruger will be: Provide efficient and timely technical support to organizational users. Ensure the proper functioning of equipment, networks, software, and systems. Manage the delivery and receipt of work equipment according to company standards. Conduct preventive and corrective maintenance on computers and printers. Install, configure, and update operating systems and collaboration tools. Manage the inventory of technological assets assigned to users and departments. Configure institutional accounts, emails, and access to platforms and networks. Assist with technological logistics at events (training, forums, presentations). Document incidents, solutions, and procedures in the ticketing system. Coordinate with external providers regarding warranties and outsourced services. Support in backup management and data recovery. Participate in training and keep your knowledge up to date. What We Offer You: A warm, collaborative work environment filled with challenges. Real opportunities for learning and professional development. Projects that have a meaningful impact and transform. A team that celebrates your achievements with you!

We are looking for a passionate Solution Architect specializing in Hybrid Platforms to join our team at Kruger, located in Quito, Ecuador. This is an on-site role where you will lead the way in designing scalable, secure, and resilient architectures that drive meaningful business impact.At Kruger, we are committed to digital transformation through innovative solutions that blend the best of on-premise and cloud environments. 𝗙𝘂𝗻𝗰𝗶𝗼𝗻𝗲𝘀 𝗣𝗿𝗶𝗻𝗰𝗶𝗽𝗮𝗹𝗲𝘀:Design hybrid solutions that seamlessly integrate local and cloud environments, ensuring scalability, security, and efficiency.Translate business needs into innovative technological architectures.Guide technical teams during implementation, ensuring adherence to architectural best practices.Document technical guidelines, standards, and architectural diagrams.Evaluate emerging technologies and recommend their integration into solutions.Advise stakeholders on strategic technology and architecture decisions.

Main ResponsibilitiesManage and provide support for Kubernetes clusters (EKS, OpenShift, OKD, K3S).Optimize and manage cloud services (AWS, OCI, or GCP).Deploy and support applications in distributed environments (WSO2, ELK, Keycloak, microservices, etc.).Maintain virtualized infrastructure (VMware) and Linux systems (RedHat).Implement and sustain monitoring solutions using Prometheus and Grafana.Ensure high availability (HA) of services through load balancing, redundancy, and backups.Diagnose incidents and outages with a focus on root cause analysis and continuous improvement.Collaborate closely with development teams in a DevOps culture. Required QualificationsDegree in Systems Engineering, Telecommunications, or related fields.1 to 2 years of comprehensive support experience (installation, administration, maintenance, and incident resolution).Intermediate English proficiency: B2 level.Strong knowledge in:Kubernetes and containerization.Cloud platforms: AWS, OCI, or GCP.Linux (RedHat).Virtualization technologies (VMware).Networking, load balancing, and security.Monitoring tools: Prometheus, Grafana.DevOps practices and microservices deployment. We Especially ValueCertifications in Kubernetes, AWS, or OpenShift.Experience in infrastructure automation (Terraform, Ansible, Jenkins, etc.).Analytical skills, problem-solving orientation, and teamwork capabilities. What We OfferParticipation in high-impact technology projects.A collaborative, agile, and innovative environment.Continuous training and development opportunities.Flexibility and work-life balance.

Key ResponsibilitiesAdminister and provide support for Kubernetes clusters (EKS, OpenShift, OKD, K3S).Manage and optimize cloud services (AWS, OCI, or GCP).Deploy and support applications in distributed environments (WSO2, ELK, Keycloak, microservices, etc.).Maintain virtualized infrastructure (VMware) and Linux systems (RedHat).Implement and maintain monitoring systems using Prometheus and Grafana.Ensure high availability (HA) of services through load balancing, redundancy, and backup solutions.Troubleshoot incidents and outages with a focus on root cause analysis and continuous improvement.Collaborate closely with development teams in a DevOps culture.

Main ResponsibilitiesAdminister and provide support for Kubernetes clusters (EKS, OpenShift, OKD, K3S).Manage and optimize cloud services (AWS, OCI, or GCP).Deploy and support applications in distributed environments (WSO2, ELK, Keycloak, microservices, etc.).Maintain virtualized infrastructure (VMware) and Linux systems (RedHat).Implement and maintain monitoring solutions using Prometheus and Grafana.Ensure high availability (HA) of services through load balancing, redundancy, and backup strategies.Troubleshoot incidents and outages with a focus on root cause analysis and continuous improvement.Collaborate closely with development teams embracing DevOps culture. Required QualificationsDegree in Systems Engineering, Telecommunications, or a related field.A minimum of 1 to 2 years of full support experience (installation, administration, maintenance, and incident resolution).Intermediate English proficiency: B2 level.Strong knowledge in:Kubernetes and containerization.Cloud platforms: AWS, OCI, or GCP.Linux (RedHat).Virtualization technologies (VMware).Networking, load balancing, and security.Monitoring tools: Prometheus, Grafana.DevOps practices and microservices deployment. We Especially ValueCertifications in Kubernetes, AWS, or OpenShift.Experience with infrastructure automation (Terraform, Ansible, Jenkins, etc.).Analytical skills, problem-solving orientation, and collaborative work ethic. What We OfferEngagement in high-impact technological projects.A collaborative, agile, and innovative environment.Continuous training and development opportunities.Flexibility and balance between personal and professional life.

Join Kruger as a Technical Support Specialist!Are you passionate about providing technological solutions to help others? Do you enjoy troubleshooting issues and ensuring everything runs smoothly? At Kruger, we are looking for proactive individuals with a curious mindset who are eager to make a difference in the support area.Work Mode: On-siteEducation: Technical High School Diploma in Computer Science or currently enrolled in the 3rd year of Systems Engineering.Your mission at Kruger will include:Providing efficient and timely technical support to users within the organization. Ensuring the proper functioning of equipment, networks, software, and systems. Managing the delivery and receipt of work equipment in compliance with corporate standards. Performing preventive and corrective maintenance on computers and printers. Installing, configuring, and updating operating systems and collaborative tools. Managing the inventory of technological assets assigned to users and areas. Configuring institutional accounts, emails, and access to platforms and networks. Supporting technology logistics in events (training, forums, presentations). Documenting incidents, solutions, and procedures in the ticketing system. Coordinating with external suppliers regarding warranties and outsourced services. Assisting in backup management and information recovery. Participating in training sessions and keeping your knowledge up to date.What we offer:A warm, collaborative work environment filled with challenges. Real opportunities for learning and professional development. Projects that make an impact and transform. And a team that celebrates your achievements!

Join Kruger as a Technical Support Specialist!Are you passionate about providing technological solutions? Do you enjoy troubleshooting issues and ensuring everything runs smoothly? At Kruger, we are looking for proactive individuals with a curious mindset and a strong desire to make a difference in the support area. Work Mode: On-site Education: Technical High School diploma in Computer Science or currently pursuing a Bachelor's degree in Systems Engineering Your mission at Kruger will be: Provide efficient and timely technical support to users within the organization. Ensure the proper functioning of equipment, networks, software, and systems. Deliver and receive work equipment while adhering to corporate standards. Perform preventive and corrective maintenance on computers and printers. Install, configure, and update operating systems and collaborative tools. Manage the inventory of technological assets assigned to users and departments. Configure institutional accounts, emails, and access to platforms and networks. Support technological logistics for events (training sessions, forums, presentations). Document incidents, solutions, and procedures in the ticketing system. Coordinate with external vendors regarding warranties and outsourced services. Assist in data backup management and recovery. Participate in training sessions and keep your skills up to date. What we offer you: A warm, collaborative work environment filled with challenges. Real opportunities for learning and professional development. Projects that have a significant impact and drive change. A team that celebrates your achievements with you!

Pre-Sales Architect – Hybrid PlatformsAre you passionate about transforming complex technological challenges into clear, competitive, and high-impact solutions?We are looking for a Pre-Sales Architect with a strong focus on hybrid platforms (on-premise + cloud), capable of assisting the sales team in identifying opportunities, gathering requirements, and designing robust technical proposals that instill confidence and deliver real value to clients.This role is crucial for bridging business needs with viable, scalable, and cost-optimized technological solutions. We seek not just an architect but a consultative, strategic, and solution-oriented professional who can make a significant difference in every negotiation. What You Will Do:Design competitive and technically feasible hybrid solutions.Actively participate in client meetings and requirement gathering.Translate business needs into clear and structured proposals.Evaluate the technical feasibility, scalability, and sustainability of solutions.Ensure cost optimization without compromising quality or security.Collaborate closely with technical and sales teams to achieve successful closures. We Are Looking For:Experience in solution architecture in hybrid environments.Certification in AWS / Azure.Consultative ability and strong communication skills with clients.Technical acumen for making strategic decisions in pre-sales.Results-oriented mindset and value generation.If you are motivated to be at the intersection of technology and business and want to be part of decisions that directly impact commercial growth, this challenge is for you!

Join rimutee as a Technical Applications Support Consultant and help us transform lives!You will be an integral part of our operations team, where your primary responsibility will be to provide operational technical support for applications and technological platforms. You will contribute to maintaining stability within environments, managing deployments, and ensuring thorough technical documentation, while also developing skills in automation, containerization, and cloud operations.Your work will directly impact the operational efficiency and customer experience of our business.Your Key ResponsibilitiesDeliver Level 1 technical support for applications and infrastructure.Address and manage incidents reported by clients, ensuring clear and timely communication in English.Conduct initial technical validations, perform basic fault analysis, and escalate issues as necessary.Assist in application and infrastructure deployments, adhering to established procedures.Execute operational tasks in Linux environments (log reviews, basic command usage).Support the use of containers and orchestrated environments following defined guidelines.Monitor existing automation processes and pipelines.Document incidents, procedures, and solutions effectively.Actively collaborate with other technical teams, promoting teamwork and continuous improvement.

Pre-Sales Architect – Hybrid PlatformsAre you passionate about transforming complex technological challenges into clear, competitive, and impactful solutions?We are looking for a Pre-Sales Architect with a strong focus on hybrid platforms (on-premise + cloud) who can support the sales team in identifying opportunities, gathering requirements, and designing robust technical proposals that instill confidence and deliver real value to clients.This role is critical in bridging business needs with viable, scalable, and cost-optimized technological solutions. We seek a consultative, strategic, and problem-solving individual who can make a significant impact in every negotiation. Key Responsibilities:Design competitive and technically feasible hybrid solutions.Actively participate in client meetings and requirement gathering.Translate business needs into clear and structured proposals.Evaluate the technical feasibility, scalability, and sustainability of solutions.Ensure cost optimization without compromising quality or security.Collaborate closely with technical and sales teams to achieve successful closures. What We Are Looking For:Experience in solution architecture within hybrid environments.Certification in AWS or Azure.Consultative approach and strong communication skills with clients.Technical judgment for making strategic decisions in pre-sales.Results-oriented mindset focused on value generation.If you are motivated to be at the intersection of technology and business and want to be part of decisions that directly impact commercial growth, this challenge is for you.

Join Kruger as a Technical Support Systems Consultant!Are you passionate about technology and technical support? Do you enjoy ensuring that infrastructures operate at peak performance?At Kruger, we are looking for a Technical Support Systems Consultant to ensure the functionality and security of our internal systems, networks, and technological platforms. Work Mode: On-site Requirements: Degree in Technology or completed university studies in Systems/Telecommunications. Experience in: Administration of email platforms (Google Workspace) Management of physical and digital asset inventories Technical information backups Data network support Installation and updating of licensed, free, and proprietary software; basic hardening and post-installation checklist Help desk support: ticket handling, classification, resolution, root cause documentation, adherence to SLA/OLA End-user technology support: TVs/monitors, laptops/desktops, Wi-Fi repeaters, IP/mobile phones, peripherals Equipment monitoring: health alerts, antivirus updates; executing preventive actions Required Knowledge: Inventory management for asset management Windows 10/11, basic knowledge of macOS/Linux; remote access tools (AnyDesk/TeamViewer)