About the job
As a Medical Virtual Assistant, you will play a vital role in supporting healthcare professionals and insurance companies, ensuring the highest standards of patient care and provider efficiency. Your contributions will help streamline operations and enhance the overall healthcare experience.
Key Responsibilities:
- Handle incoming and outgoing calls for patient inquiries, appointment scheduling, and data verification with healthcare providers and insurance companies.
- Demonstrate exceptional phone etiquette and professionalism.
- Gather patient medical histories by navigating various Electronic Medical Records (EMR) systems, including Cerner, Epic, AthenaNet/AthenaHealth, and NextGen.
- Verify health insurance coverage and eligibility for patients.
- Provide essential administrative support through data entry, appointment scheduling, email management, record keeping, and time management.
- Support health promotion initiatives, explain care plans, facilitate patient admissions, and assist with new patient intakes and front-desk triage.
- Act as a primary liaison between patients and medical professionals, fostering strong professional relationships.
- Ensure compliance with HIPAA regulations in all interactions and documentation.
