Technical Support Specialist (Night Shift)

Join our dynamic team at Entrata as a Technical Support Specialist during the night shift! In this role, you will be the first point of contact for our customers, providing exceptional technical assistance and ensuring a smooth user experience. Your expertise will help resolve technical issues and enhance client satisfaction.

Fieldwire is looking for a Customer Operations Specialist to join the night shift team in Pune, India. This hybrid role centers on supporting customers and maintaining reliable service standards during overnight hours. Key responsibilities Handle customer inquiries and requests throughout the night shift Troubleshoot and resolve issues with a focus on customer satisfaction Provide solutions that help customers make the most of Fieldwire's services Assist with operational tasks to ensure consistent service quality Location and schedule This position is based in Pune, India, with a hybrid work arrangement and requires availability for night shift hours.

Join our dynamic team at 6sense as a Technical Support Specialist. In this role, you will provide exceptional customer support and technical assistance to our clients, ensuring they maximize the value of our products and services. You will troubleshoot technical issues, respond to client inquiries, and work closely with our engineering team to resolve any product-related challenges.

ConnectWise stands as a global leader in software solutions, boasting a dedicated team of over 3,000 professionals across North America, EMEA, and APAC. Our community-focused approach empowers technology solution providers, enabling more than 45,000 partners to enhance their business operations, streamline sales processes, automate service delivery, and remotely manage technology, ensuring they deliver exceptional customer experiences consistently.Driven by the strength of our connections, we embrace a diverse community of innovators, game-changers, and culture enthusiasts.We foster an environment of curiosity and open dialogue, recognizing pivotal moments as milestones in our journey. Each individual is appreciated for their unique contributions, and our inclusive culture ensures every colleague is valued for their insights and skills, giving you the opportunity to make a meaningful impact.Are you curious? Discover how YOU can contribute to our success at ConnectWise!General Summary:The Technical Services Specialist plays a crucial role in supporting ConnectWise partners by diagnosing and resolving product-related issues and inquiries. This position collaborates with cross-functional teams to troubleshoot, resolve, and document partner challenges effectively.Essential Duties & Responsibilities:• Provide meticulous support to cross-functional teams• Research, analyze, and document findings thoroughly• May mentor, review, and delegate tasks to team members• Clearly document partner interactions and troubleshooting outcomes• Engage in systems analysis of hardware and software, offering solutions based on diagnosed problems• Implement solutions tailored to partner and end-user needs• Apply systems analysis procedures and consult with partners on their software and systems functional applications• Assist in developing future release features, bug fixes, patches, and updates• Provide support via phone, ticketing system, and chat for partner and end-user inquiries• Troubleshoot and create technical solutions related to software and setup errors for field engineers, technicians, and partners• Develop workarounds when standard procedures are insufficient...

About CertifyOS:At CertifyOS, we are revolutionizing healthcare by providing the foundational infrastructure for next-generation provider data products. Our platform serves as the definitive source of truth for provider data, ensuring efficiency, accessibility, and innovation in healthcare. We empower users with seamless access to actionable data across the entire healthcare ecosystem.What makes us unique? Our state-of-the-art, API-first, UI-agnostic platform excels in automating licensing, enrollment, credentialing, and network monitoring. With direct connections to hundreds of primary sources, we enhance visibility throughout the provider network management process. Our seasoned team, boasting over 25 years of collective experience at Oscar Health, is supported by renowned venture capital firms sharing our vision of a transformative healthcare cloud that eliminates barriers to provider data.At CertifyOS, we believe technology is only as good as the people behind it. We cultivate a meritocratic environment that values every voice and fosters trust, transparency, and accountability. We invite passionate individuals to join us on this exciting journey to redefine healthcare data infrastructure.Role OverviewWe are on the lookout for a dedicated Technical Support Engineer (TSE) who will adeptly resolve technical challenges faced by our customers and internal teams. This pivotal role connects the dots between customers, operations, and engineering, focusing on troubleshooting platform issues, investigating data and integration challenges, and ensuring prompt resolutions while upholding stringent SLAs.The ideal candidate will possess strong technical skills, be detail-oriented, customer-centric, and thrive in a fast-paced healthcare SaaS environment.Key ResponsibilitiesCustomer & Ticket SupportManage and oversee technical support tickets from initiation to resolution using tools like Zendesk or Jira.Investigate and rectify platform issues, data inconsistencies, automation failures, and workflow errors.Document findings, root causes, and resolutions clearly for each issue.Provide timely updates to customers and internal stakeholders to ensure transparency and confidence.Technical TroubleshootingAnalyze logs, API responses, database records, and system behavior to pinpoint root causes.Conduct SQL queries and troubleshoot effectively to resolve issues.

Veeam Software seeks a Specialist Engineer for Advanced Technical Support, focused on public cloud products in Pune, India. This position centers on resolving complex technical issues for Veeam Backup solutions across AWS, Microsoft Azure, and Google Cloud environments. The role involves direct interaction with clients and internal teams to maintain high standards of customer satisfaction. Key responsibilities Troubleshoot and resolve advanced technical issues for Veeam customers via phone, email, and web conferencing. Manage escalated support cases from both Technical Support and less experienced ATS team members. Analyze problems involving Veeam products, third-party software, operating systems, networks, and applications, then recommend solutions or workarounds. Monitor support cases to ensure compliance with Service Level Agreements (SLA) and Operational Level Agreements (OLA). Update and manage assigned cases promptly, documenting all customer interactions in the CRM according to SLAs. Handle call transfers for new and ongoing support cases as needed. Maintain strong customer relationships through clear, timely communication. Collaborate with QA, R&D, Product Management, and other teams on cross-functional projects. Contribute to the technical Knowledge Base and participate in knowledge-sharing activities. Provide training and mentorship to junior engineers. Participate in department-wide pilot projects. Collaboration and impact This role works closely with colleagues across departments to build shared expertise and support continuous improvement. The Specialist Engineer also plays a part in mentoring junior staff and expanding the technical Knowledge Base.

Job Title: Java Technical SpecialistLocation: PuneKey Skills & Competencies:6-9 years of hands-on experience in Java and associated frameworks.Proficient in developing web services using REST and SOAP protocols.Experience with OSGi framework.Familiarity with Vaadin technology.Strong database skills with knowledge in Postgres and SQL.Understanding of Agile and Scrum methodologies.Preferred Qualifications:Experience with message-oriented middleware such as ActiveMQ.Familiarity with ORM technologies, particularly Spring and Hibernate.If interested, please send your updated profile including the following details:Current CTC:Expected CTC:Notice Period:Reason for Job Change:Regards,Reshmi - HR RecruiterAarna HR SolutionsMobile No: 9902579718

Join our dynamic team at Squircle IT Consulting Services Pvt Ltd as a Production Support Specialist. In this crucial role, you will be responsible for ensuring the seamless operation of production systems and providing support to our clients. Your expertise will help us maintain high standards of service delivery and operational excellence.

We are seeking a highly skilled and meticulous L2 Technical Support Analyst to become an essential part of our product organization. In this pivotal role, you will provide exceptional support for clients utilizing the inSPire platform, an all-encompassing solution designed to assist structured product issuers in automating and optimizing their issuance processes.You will serve as the primary technical liaison between our Level 1 support desk and the Level 3 Engineering team, collaborating closely with Business Analysts, Product Managers, and the testing automation team. This position is not about following scripts; it involves delving deeply into the platform architecture, diagnosing intricate data issues, and navigating our codebase to uncover the underlying causes of escalations. The ideal candidate will possess an engineering background and have transitioned into a support or product-focused position, leveraging their technical expertise to resolve issues without being a full-time developer.

Join our dynamic team at Squircle IT Consulting Services Pvt Ltd as a Technical Consultant Support Engineer. In this pivotal role, you will leverage your technical expertise to support our clients, troubleshoot complex issues, and deliver innovative solutions that enhance their operational efficiency. We are looking for an individual who is passionate about technology and committed to providing outstanding customer service.

Join our dynamic team at Ensono as an Applications Support Specialist, where you will play a crucial role in ensuring the smooth operation and efficiency of our applications. Your expertise will help us provide exceptional service to our clients and enhance their experience.In this position, you will be responsible for troubleshooting application issues, collaborating with cross-functional teams, and implementing solutions to improve application performance. If you are passionate about technology and eager to make a significant impact, we want to hear from you!

About Spotnana Technology Spotnana is building a Travel-as-a-Service platform to improve how people experience travel, whether for business or leisure. Our technology aims to personalize travel at scale and set new standards across the $1.6 trillion travel industry. Our company values guide how we work and grow together: Innovate for Tomorrow: We pursue excellence and lead with vision. Dedication to Quality: Accountability and agile partnerships matter to us. Unity in Diversity: We value respect, integrity, inclusivity, and ongoing learning. Role Overview Job title: Technical Support Analyst Join the Customer Experience team as a key contributor. This role suits someone who enjoys solving technical problems and working closely with others to deliver solutions. Start date: ASAP Location and Work Arrangement This position is based in Mumbai, Pune, or Bengaluru. Spotnana follows a hybrid model; expect to work from the office at least once a week as per company policy. What Makes This Team Stand Out Work on projects that support Spotnana's growth and success. Contribute to an API-first organization focused on technical innovation. Collaborate with engineers who value leadership, adaptability, and creative problem-solving. Application Process Initial call with Talent Acquisition to discuss your experience and career interests. Live virtual interview (details provided after the first call).

Druva’s Technical Support Team helps customers resolve technical issues and maintain data protection in a cloud-driven world. This global group of engineers works together to address complex challenges and improve the customer experience. Role overview The Associate Technical Support Engineer position is based in Pune, Maharashtra, India. This role focuses on supporting Druva’s suite of products by troubleshooting and resolving technical issues for customers. The team plays a central part in ensuring clients can rely on Druva’s solutions for data resilience and management. What you will do Deliver technical support for Druva products as part of the Global Customer Support team. Work to ensure customer satisfaction and encourage long-term loyalty through effective problem-solving. Collaborate with internal teams, including Engineering, Solutions Delivery, Sales, and Product Management, to provide thorough service and support. Team and impact This role offers the chance to work with skilled engineers worldwide. The position involves learning continuously and tackling technical issues that matter to customers navigating today’s complex data landscape.

As a Level 2 Technical Support Analyst at EVERSANA, you will be an integral part of our Digital & Technology team, dedicated to enhancing operational efficiency and providing expert technical support. Your primary responsibilities will include:Technical Support Operations:Creating and maintaining precise technical configurations within our configuration tool.Overseeing the claims investigation process and associated tools.Owning operational reporting metrics, performing root cause analysis on performance issues, and serving as the primary knowledge resource for current business operations.Ensuring that delivered solutions comply with established business operations Service Level Agreements (SLAs).Providing support and technical solutions to uphold an effective operating service model.Generating and analyzing reports.Resubmitting claims as needed.Managing files and providing ongoing support.Proactively monitoring dashboards and alerts.Cross-Functional Collaboration:Communicating professionally and effectively with users, stakeholders, and technical teams to identify issues and deliver effective solutions.Providing regular updates on operational performance, incident trends, and ongoing initiatives during team and stakeholder meetings.Continuous Improvement & Governance:Maintaining support documentation, knowledge articles, and standard operating procedures to ensure consistent service delivery.Vendor & Partner Alignment:Engaging with partners and vendors as necessary to resolve and escalate issues.Maintaining updated contact information.Raising tickets with vendors and taking appropriate action post-investigation.

Join Our Team as a Tier One Repair Telecom Specialist!As a vital member of our Customer Service department at AireSpring in Pune, you will play a key role in troubleshooting and resolving telecom issues. Your responsibilities will include:Conducting testing and fault isolation on layers 1 and 2 of the OSI model, utilizing internal troubleshooting methods, testing with carriers, and collaborating with customer vendors and technical support NOCs. This may involve reviewing router logs, performing loop testing, and analyzing PM stats.Engaging directly with CLECs and ILECs to resolve customer transport concerns promptly.Handling inbound and outbound technical calls from customers, agents, and transport partners, while creating internal trouble tickets and carrier tickets, and taking necessary corrective actions.Communicating with customers via email, chat, and phone to effectively resolve their issues while demonstrating self-motivation and problem-solving skills.Managing, prioritizing, and multitasking to resolve trouble tickets swiftly and accurately, in alignment with contracted SLAs.Delivering professional and courteous customer service, setting clear expectations based on established processes.Handling multiple issues simultaneously in a high-pressure environment where adaptability is essential.Making follow-up calls to clients regarding escalated technical issues and system status updates until resolution is achieved, while building strong interpersonal relationships.Efficiently logging and documenting all interactions and issues.Identifying the root cause of problems (hardware, software, user, etc.) and advising on appropriate next steps for resolution.Providing technical support, including training and educating end users.Escalating unresolved issues to the Senior/Lead Technician as necessary.Collaborating with leads, managers, and tier 2 technicians to ensure prompt resolution of customer issues.Working with other departments to address and resolve complex service issues.

Join Miratech as a Junior L1 Genesys Support Engineer, where you will provide technical support for Genesys applications in a dynamic and collaborative environment. This remote position requires working in the Eastern Standard Time (EST) zone. You will be responsible for troubleshooting and resolving issues, assisting clients with product inquiries, and contributing to the overall improvement of our support processes.

Job Title: SAP Application Developer - Technical SpecialistLocation: PuneQualification: Bachelor of Engineering (BE) or Bachelor of Technology (B.Tech) in Information Technology (IT) or Computer Science (CS)Experience: 7-10 years in IT, with at least 6 years in software development within an SAP environment.Job Responsibilities:Collaborate with functional teams to create functional specifications and work estimates.Design software solutions tailored to user needs and develop business applications based on these specifications.Analyze performance gaps in existing software and propose improvements to enhance efficiency.Define necessary changes to program logic functions and design interfaces between business applications.Engage in project environments, including migration and implementation projects.Conduct bug verification and testing, including unit, functional, and regression tests.Provide technical support for both standard and custom business applications, ensuring thorough documentation of changes and planning for upgrades.Mentor and coach junior developers, fostering their growth.Key Tasks:Translate business requirements into application design.Develop and test code in complex SAP environments.Participate in global SAP implementation projects.Lead a team of developers when opportunities arise.Conceptualize and design solutions to address business challenges.Mandatory Skills:Proficiency in programming and software design.Experience with object-oriented ABAP programming.Hands-on expertise in at least three of the following: ALE, iDOC, BAPI, enhancements, user exits, forms, WebDynpro, UI5.Extensive experience in SAP-related software development.Additional Skills:Completion of 2-3 full-cycle SAP implementation projects is preferred.Experience with SAP HANA is a plus.Soft Skills:Excellent analytical, communication, and presentation skills.Fluency in English, both written and verbal.Strong team management abilities.

About Us:SupportYourApp stands as a premier leader in global Support-as-a-Service, collaborating with renowned tech giants such as MasterCard, Calm, and MacPaw across more than 30 countries since 2010. Our mission is to provide secure and exceptional customer and technical support in over 60 languages, serving a multitude of industries. Imagine the opportunity to contribute to some of the world's leading SaaS, software, and hardware solutions!We invite you to become a part of our vibrant community as a Technical Support Consultant. Enjoy the perks of working in a multicultural and multilingual environment from the comfort of your home office. Unleash your potential by acquiring new skills and reaching ambitious goals while embracing our People First management philosophy. Are you ready to embark on this journey?Your Responsibilities:Provide exceptional technical support through email and chat channels;Establish and nurture strong customer relationships;Stay updated on emerging tools and technologies;Safeguard sensitive customer information with the utmost care;Implement advanced customer satisfaction techniques;Maintain a thorough understanding of client solutions while meeting key performance indicators (KPIs);Collaborate effectively with developers and cross-functional teams.Qualifications for Success:Proficient in English communication skills (minimum C1 level);Previous experience in a technical support role;Knowledge of VPS setup and management;Solid understanding of Windows Server administration;Familiarity with trading platforms such as TradingView, TradeStation, and NinjaTrader;Strong analytical and research capabilities;A proactive, positive, and responsible demeanor;A personal computer with at least 8GB of RAM and a reliable internet connection (minimum 50 Mbps download and 40 Mbps upload).Additional Advantages:Experience with CRM systems.Why Join Us:Flexible work schedule;Fully remote work opportunity;Inclusive international work environment;Compensation offered in USD;Referral rewards for bringing in new talent;Healthy balance between project demands and personal time, complemented by an internal health policy;Supportive leadership focused on your growth and long-term success;Fostering conditions for personal development;A culture rooted in trust, with no time-tracking expectations.*Benefits may vary based on your engagement terms. Certain offerings may apply specifically to employees, while independent contractors may have different eligibility requirements. Detailed terms, including compensation and benefits, will be outlined in your agreement upon selection.

Primary ResponsibilitiesTechnical Support OperationsDeveloping and sustaining technical configurations and their prerequisites within our configuration management tool.Overseeing the claims investigation process alongside the necessary tools.Taking ownership of operational reporting metrics, conducting root cause analysis on performance, and serving as the primary knowledge resource for current business operations.Ensuring that delivered solutions align with the required business operations Service Level Agreements (SLAs).Offering support, technical solutions, and expertise to maintain a robust operating service model.Generating and executing reports.Resubmitting claims when necessary.Managing files and providing associated support.Proactively monitoring dashboards and alerts. Cross-Functional CollaborationEngaging professionally and effectively with users, stakeholders, and technical teams to identify issues and provide solutions.Delivering regular updates regarding operational performance, incident trends, and ongoing initiatives during team and stakeholder meetings.Continuous Improvement & GovernanceMaintaining support documentation, knowledge articles, and standard operating procedures.Vendor & Partner AlignmentCommunicating with partners and vendors as necessary to resolve and escalate issues.Maintaining up-to-date contact information.Raising tickets with vendors and taking corrective actions post-investigation.

We are seeking a dedicated and skilled IT Support Technician to join our dynamic team at Pattern. In this role, you will be responsible for providing exceptional technical support to our employees and ensuring that all IT systems are running smoothly. Your expertise will help in troubleshooting hardware and software issues, maintaining networks, and assisting with the implementation of new technologies.