Professional Services Engineer at NiCE | Pune, India

At NiCE, we don't just face challenges; we embrace them as opportunities for growth. We are bold, innovative, and dedicated to excellence. If you share our passion for setting high standards and surpassing them, we invite you to explore a career with us that promises to ignite your passion and ambition.What does this role entail?The Professional Services Engineer is a pivotal customer-facing role that involves delivering specialized knowledge and solutions regarding NiCE products and services. This includes the implementation, configuration, and optimization of solutions such as NiCE Engage, WFM, EEM, and other CXone digital offerings tailored specifically for enterprise contact centers. This position demands a blend of technical expertise and business acumen, involving direct collaboration with clients to assess their needs, provide consultative support, and deploy state-of-the-art solutions.How will you contribute to our success?Technical Implementation:Lead the installation and integration of NiCE software solutions, whether on-site or remotely, adhering to established methodologies and customer specifications.Collaborate closely with the implementation team to address any technical inquiries from project initiation through to the transition of the delivered solution to our support center.Ensure all elements of the technical architecture are effectively integrated and operational.Identify and resolve any design discrepancies encountered during the deployment of NiCE solutions.Assist clients and their vendors in meeting configuration requirements for all NiCE integration points within their environment.Provide expert guidance on the entire NiCE product suite and implementation methodologies.Conduct system tests to ensure performance and reliability.Document issues arising during implementation and liaise with support teams for resolution, escalating to management when necessary.Deliver comprehensive application overviews, technical support, and quality control throughout all project phases.Communicate customer feedback regarding technical enhancements and fixes with the R&D and product support teams.Project Management & Customer Engagement:Work alongside Project Managers to design and supervise comprehensive project rollouts.Contribute to the NiCE Knowledge Base by documenting lessons learned and resolutions.Ensure the seamless execution of projects to meet client expectations and company standards.

Nice Ltd. is seeking a Software Engineer with experience in Actimize and Python for its Pune, India location. This role centers on building software applications that strengthen risk management and compliance functions. Role overview The position involves developing and maintaining Actimize-based solutions using Python. Work will focus on supporting the company's compliance and risk management systems, ensuring they meet a range of client requirements. What you will do Design and implement software applications with Actimize and Python. Contribute to projects that improve risk management and compliance processes. Collaborate with team members to deliver solutions tailored to client needs. Requirements Experience with Python programming. Familiarity with Actimize solutions. Ability to develop software for risk management or compliance applications.

NICE is seeking a Senior Software Engineer with a focus on AI to help shape new solutions for the financial sector. This position is based in Pune, India. Role overview This role centers on building advanced algorithms and applying machine learning technologies to support financial services. The work involves designing and developing AI-driven features that align with NICE's standards for excellence and integrity. What you will do Develop and implement machine learning models for financial applications Work with advanced algorithms to solve industry-specific challenges Collaborate with team members to deliver reliable, high-quality solutions Location This position is located in Pune, India.

Role overview Nice Ltd. is seeking a Professional Services Engineer with strong PL/SQL development experience for its Pune office. The primary focus is on supporting clients in the Banking, Financial Services, and Insurance (BFSI) sector. The work centers on designing, developing, and implementing solutions that align with client needs and business objectives. What you will do Collaborate with cross-functional teams to deliver tailored PL/SQL solutions for BFSI clients. Take part in the design, development, and rollout of client projects. Maintain a high standard of quality and reliability in delivered solutions. Apply technical expertise to help clients meet their goals. Requirements Strong hands-on experience in PL/SQL development. Experience working with clients in the BFSI sector is preferred. Ability to work well with diverse teams and explain technical concepts clearly. Dedication to delivering quality work and ensuring client satisfaction. Location This role is based in Pune, India.

At NICE, we embrace challenges and constantly push our limits. We are driven, ambitious, and determined to make a significant impact in our industry. Our team members, known as NICErs, strive for excellence every day, transforming challenges into achievements. If you share our passion for innovation and excellence, we invite you to explore a career opportunity that could ignite your potential.What Does This Role Entail?The Professional Services Engineer specializing in AI is a pivotal customer-facing role within our delivery team, focusing on the remote implementation, configuration, and integration of the NICE CXone platform. This position emphasizes delivering AI-driven solutions such as chatbots, voicebots, and knowledge assistants while combining strong technical skills with expertise in conversational design. You will collaborate closely with project teams from the sales handoff to project closure, ensuring that our customers achieve exceptional outcomes.Your Impact:Technical Execution & Delivery:Lead and execute implementation activities for NICE CSA solutions, ensuring quality and timely delivery.Configure, integrate, and enhance solutions based on customer and project specifications.Collaboration & Knowledge Sharing:Engage with cross-functional teams to facilitate successful project outcomes.Foster a collaborative, high-performance culture within the Customer Services Automation Center of Excellence.Operational Excellence:Manage assigned tasks and deliverables in alignment with project and Center of Excellence objectives.Contribute to developing and adopting best practices and methodologies for NICE CSA solutions.Must be open to working shifts that cover APAC, EMEA, and Americas regions.

At NICE, we embrace challenges and constantly strive for excellence. Our ambition drives us to innovate and lead in our industry. If you share our passion for success, we offer a career opportunity that will ignite your potential.What does the Customer Success Manager role entail?The Customer Success Manager (CSM) is crucial in fostering customer engagement, maximizing product value, and ensuring customer satisfaction throughout their journey with our services. This role is instrumental in driving customer retention through proactive management of the renewal process.Your key responsibilities will include:Acting as the customer's voice within the company, overseeing post-sales relationships for designated accounts.Crafting and implementing tailored account frameworks, including governance policies, regular business reviews, and internal stakeholder updates.Collaborating with internal teams to maintain detailed account profiles, ensuring informed decision-making that benefits both clients and NICE.Identifying obstacles to success and working closely with clients and internal teams to develop effective solutions.Leveraging internal expertise to maximize customer investment, assess solution value, and promote value adoption.Ensuring timely contract renewals while managing all aspects of client engagement, commercial considerations, and operational integrity to guarantee client retention and service continuity.Providing insightful account data to assist the sales team in generating new business opportunities.Leading initiatives for key clients across NICE teams to ensure successful outcomes.Overseeing the Customer Satisfaction Survey process, including follow-ups and internal feedback loops.Coordinating responses to client inquiries and requests for information or assessments.

Join our innovative team as an Education Professional where you will play a vital role in shaping the educational landscape. In this position, you will engage with students, educators, and stakeholders to enhance educational programs and foster a supportive learning environment.

Role overview Nice Ltd. is seeking a Professional Services Engineer in Pune, India. This role centers on PL/SQL development and implementation consulting for client projects. The position involves working directly with clients to deliver tailored technical solutions that meet specific requirements. What you will do Develop and implement PL/SQL solutions based on client needs Collaborate with clients to gather requirements and provide effective technical support Assist in project execution, from initial planning through to final delivery Support client satisfaction and contribute to improved operational efficiency Location This position is based in Pune, India.

At NICE Actimize, we embrace challenges with unyielding ambition. Our pursuit of excellence drives us to redefine standards, and we invite you to join us in this exciting journey. If you possess the same relentless spirit, we offer a transformative career opportunity that will ignite your passion.What Will Your Role Entail?As a Senior Professional Services Engineer, you will be an integral part of a vibrant, client-centric team dedicated to the implementation of NICE Actimize Financial Crime Prevention solutions for some of the world's leading financial institutions. This position will grant you insights into critical regulatory domains such as Anti-Money Laundering (AML), Payment Fraud, and Trading Compliance. You will be tasked with developing, configuring, and customizing Actimize’s product offerings while collaborating closely with SE Leads and implementation teams to deliver cutting-edge solutions.Your Impact MattersNICE Actimize stands at the forefront of Financial Crimes and Compliance. We continuously push boundaries and strive for excellence. You will contribute significantly to our mission, designing and implementing impactful solutions that empower major financial institutions to combat fraud, maintain compliance, and enhance risk management operations.Develop, configure, and customize Actimize software features according to design specifications and enterprise standards.Collaborate in multidisciplinary teams with Architects and Business Analysts utilizing both waterfall and agile methodologies.Independently tackle complex development and configuration tasks.Provide support to customers by troubleshooting and resolving functional issues.Engage with R&D, Professional Services, and Customer Support teams.Implement and configure new applications, establish new environments, and deploy solutions.Contribute to the development of internal tools and utilities that enhance engineering team efficiency at scale.Occasionally work on-site or across various time zones as required.Conduct detailed troubleshooting, analysis, and debugging in enterprise environments.Manage complex database environments (Postgres, MS SQL) handling substantial data volumes.

Role overview NICE Ltd. seeks an Engineering Tech Manager (CCaaS) to lead teams in Pune, India. This role centers on guiding engineering groups that build and maintain cloud-based contact center solutions. The manager will be responsible for ensuring technical excellence and that all projects align with broader company objectives. What you will do Direct the development and rollout of Contact Center as a Service (CCaaS) products Lead and mentor engineering teams, encouraging collaboration and professional growth Coordinate with other departments to drive engineering projects forward Champion new ideas and improve efficiency within ongoing initiatives Keep a strong focus on delivering dependable, scalable technology for customer engagement Location This position is based in Pune, India.

At Nice Actimize, we thrive on pushing boundaries and redefining challenges. Our ambition drives us to be game changers in the industry. If you share our passion for excellence and innovation, we invite you to explore a career opportunity that will ignite your potential.What is the role about?We are seeking a dynamic and driven Full Stack Software Engineer to join our talented team. In this position, you will contribute to the development of a large-scale, mission-critical web application utilized globally for financial crime investigation and compliance.We value collaboration and independence; therefore, we are looking for a strong team player who can also take initiative, demonstrate ownership, and possess a keen ability for self-learning and problem-solving in a complex technical landscape.How will you make an impact?Develop and maintain web applications for large enterprises, supporting both On-Prem and Cloud deployments.Take full ownership of the development lifecycle for features, aligning with design documents and enterprise software standards.Enhance application performance and scalability.Design and develop solutions for deployment across multiple platforms, databases, and application servers.Collaborate with diverse R&D groups and support teams.

About UsEnsono is a leading technology advisor and managed service provider dedicated to driving our clients’ digital transformation journeys. We empower organizations to optimize their systems across hybrid environments through our comprehensive services, including consulting, mainframe and application modernization, public cloud migrations, and cloud-native development. With a team of certified experts in AWS, Azure, and Google Cloud, Ensono has been recognized as the Microsoft Datacenter Transformation Partner of the Year and boasts a global workforce of over 3,500 associates, all headquartered in the greater Chicago area.Our commitment to your success is unwavering. We offer strategic and managed services tailored for mission-critical applications. Our advisory and consulting services can assist in crafting the right application strategy, whether in public, multi-cloud, or hybrid environments. As your dedicated partner, we provide 24/7 support, ensuring you never feel stagnant in your digital transformation journey. Our technology experts, equipped with cross-platform certifications and extensive experience, seamlessly integrate into your team, enabling continuous innovation and enhanced security.About the RoleServe as the subject matter expert in the administration of Venafi as a Service (VaaS), including reporting, installation and updates of communications, and automation of renewals.

At Nice, we continuously push our boundaries. We're driven, innovative thinkers, and we strive for victory in every endeavor. Our commitment to excellence sets us apart, and if you share our passion, this role could ignite your career journey.What does the role entail?The Client Services Project Manager serves as a vital partner to Nice's clients, delivering both proactive and reactive support post-implementation to align with customer priorities and our business objectives. You will build and maintain strategic relationships across various client business units, influencing activities to ensure service excellence for designated accounts. As a subject matter expert in Nice Solutions, your goal will be to maximize the value derived from our offerings. You will act as the primary liaison between our clients and Nice's support teams, addressing critical issues, challenges, and requests related to escalations and unmet expectations.How will you contribute?Oversee the project lifecycle from initiation through to deployment, including data acquisition, configuration, validation, and tuning.Manage all project tasks, including schedules, budgets, and resources, ensuring high-quality solutions are delivered within specified time and cost constraints.Establish and maintain effective communication with key members of the client team, including business users and management.Prepare and present project status reports to keep stakeholders informed about progress and challenges.Develop and uphold standard practices for client implementations that align with the project manager's operational model.Communicate customer needs and concerns to the product management team, R&D, and other internal stakeholders.Create and manage detailed project plans, defining schedules, resource allocation, and tracking progress.Engage in project discussions at a high level concerning both functional and technical aspects.

Nice Ltd. is looking for a Software Engineer with strong skills in Java and Angular to help build and maintain software for the Actimize platform. This position is based in Pune, India. Role overview This role centers on developing and supporting software solutions that power the Actimize platform. The work involves both creating new features and ensuring existing applications run smoothly and efficiently. What you will do Design, implement, and refine software applications using Java and Angular. Work closely with colleagues from different teams to deliver solutions that address client needs. Contribute to ongoing improvements and optimizations of the Actimize platform. Requirements Experience with Java and Angular. Ability to collaborate with cross-functional teams. Strong problem-solving skills and a focus on delivering quality software.

OpenGov builds technology for public service, supporting over 2,000 government agencies across the United States. The OpenGov Public Service Platform brings together enterprise asset management, procurement, budgeting, billing, permitting, and transparency solutions. By connecting these tools through the OpenGov ERP, agencies can make informed decisions and maximize their impact. Learn more about OpenGov’s mission and products at OpenGov.com. Role overview This Staff Software Engineer role is based in Pune, India. The position focuses on building new features across the OpenGov platform, working with the full technology stack, from database models to user interfaces. Engineers in this role take end-to-end ownership of their work, from initial concept through deployment, and play a key part in shaping how AI is used in both product features and development processes. What you will do Design and improve APIs, microservices, and user experiences that help government agencies operate efficiently at scale. Take full responsibility for features: work with Product and Design to define problems, develop and deploy solutions, and monitor their performance after launch. Develop AI-powered features, such as intelligent data analysis and agent-driven workflows for government operations. Use AI-assisted development tools (like Claude Code, Cursor, Copilot, and others) to accelerate coding, debugging, and documentation. Write clear, well-documented code and review both human- and AI-generated code, paying close attention to potential failure points. Work with teams across the company to translate business goals into features that improve customer satisfaction. Requirements At least 13 years of experience building scalable software in an agile environment. Strong understanding of software engineering principles and a genuine interest in applying AI to development workflows.

Join our innovative team at Sioux Technologies as an Electrical Engineer where your expertise in analog and mixed-signal electronics will help us push the boundaries of technology. Based in Pune, India, this full-time position offers a unique opportunity to work within a dynamic team of over 1200 multidisciplinary engineers dedicated to developing cutting-edge solutions.At Sioux, we pride ourselves on fostering a collaborative environment where creativity thrives. Your role will involve engaging in the entire product development process, from conceptualization to operational deployment. If you have a passion for designing and developing complex high-tech products, we want to hear from you!

At Fastly, we empower individuals and organizations to stay connected with the digital experiences they cherish. Our edge cloud platform is designed to facilitate rapid, secure, and reliable application processing, serving, and safeguarding as close to end-users as possible—right at the edge of the Internet. This platform leverages the capabilities of modern internet technology, offering programmability and agile software development support. Our esteemed clientele includes renowned companies such as GitHub, Yelp, Paramount, and JetBlue.Join us in our mission to build a more trustworthy Internet.Mission Control Engineer (MCE)As part of the Fastly Edge Cloud Platform, our Mission Control Program (MCP) plays a crucial role in delivering operational excellence within our Customer Experience organization. Your role as a Mission Control Engineer is pivotal in ensuring the quality of services by transforming extensive monitoring data into actionable insights before any potential impact on our strategic accounts, high-profile partners, and enterprise support customers.You will be more than just a responder; you will be a proactive champion for problem management and continuous improvement, ensuring our platform’s resilience for organizations within our Performance and Focus Centers. During critical incidents, you will serve as an essential advocate for these accounts, collaborating with incident commanders to prioritize the stability of their unique traffic profiles. In partnership with various engineering teams focused on network delivery and compute services, you will provide proactive troubleshooting, coordinate maintenance, and analyze contributing factors to manage the complex traffic landscape effectively.

At NiCE, we embrace challenges to push our limits and redefine industry standards. We are driven by ambition, innovation, and a commitment to excellence. If you share our passion for achieving remarkable results, we invite you to explore a transformative career opportunity with us.What does the role entail?The Senior DevOps Engineer is an integral member of our software engineering team, primarily focused on creating and managing automated delivery pipelines that ensure high-quality and reliable production-level outcomes.How will you contribute?Oversee application deployments across various environments: development, testing, staging, and production.Collaborate with cross-functional teams, including Development, QA, SRE, and Operations to ensure seamless deployment cycles.Diagnose deployment issues, uncover root causes, and implement effective solutions swiftly.Configure, maintain, and manage Windows servers, IIS, and associated deployment components.Utilize GitHub for version control, repository management, and deployment workflows.Develop and sustain automation scripts using Python and PowerShell to enhance deployment efficiency.Ensure compliance with deployment standards, documentation, and release management processes.Drive continuous improvement initiatives by identifying automation opportunities and optimizing deployment practices.Maintain up-to-date configuration documentation and deployment guidelines.

Fictiv: Empowering Hardware Innovators to Build Superior Products, RapidlyAt Fictiv, we are dedicated to helping product innovators bring their ideas to life.Fictiv is a leading global manufacturing and supply chain organization that empowers businesses to scale efficiently across our four manufacturing hubs located in India, Mexico, China, and the United States. Through Fictiv, companies gain access to premium production capabilities, streamline supply chain logistics, and minimize supply chain risks—facilitating a seamless transition from prototypes to large-scale manufacturing with speed and assurance. To date, we have successfully delivered over 35 million commercial and prototype components for various sectors including aerospace, robotics, automotive, climate technology, and beyond, enabling faster innovation, optimizing resource allocation, and fostering profitable growth. What can you expect from this role?Unleash Your CreativityExperience a culture that encourages innovative thinking without the constraints of outdated processes. Fictiv champions a growth mindset, providing an environment where you have the freedom and support to explore bold ideas and achieve our sales and customer objectives.Advance Your CareerWhile many jobs merely fill a position, Fictiv is committed to your professional development. Work alongside passionate teammates who will inspire and challenge you to reach your full potential.

About the Role Ensono is looking for a Senior DevOps Engineer in Pune, India. This position focuses on building and maintaining CI/CD pipelines, improving system reliability, and working closely with teams across the company to streamline cloud infrastructure. What You Will Do Design, implement, and manage CI/CD pipelines for software delivery Enhance the reliability and performance of systems Work with cross-functional teams to optimize cloud environments What We Are Looking For Strong background in automation and deployment strategies Deep understanding of cloud services Experience with container orchestration Expertise in these areas will help drive operational improvements and support smooth, consistent software releases at Ensono.