Senior Associate - Customer Experience

Join Sutherland as a Senior Associate in Customer Experience, where you will play a crucial role in enhancing customer satisfaction and loyalty. You will engage with customers, understand their needs, and provide solutions that enrich their experience with our services.

Join Fresha as a Customer Experience Specialist where your primary responsibility will be to elevate our customer interactions to ensure satisfaction and loyalty.In this dynamic role, you will engage with customers, resolve inquiries, and provide solutions in a timely manner. Your ability to communicate effectively and empathize with customers will be vital in enhancing their experience.

Fresha provides an AI-powered operating system for the beauty, wellness, and self-care sector. The platform connects salons, spas, barbers, fitness studios, and health practices, supporting over 140,000 businesses and 450,000 stylists worldwide. Fresha processes more than 1 billion appointments and helps millions of consumers book and pay for services. With headquarters in London and 15 offices across North America, EMEA, and APAC, Fresha offers all-in-one software and financial tools for professionals, including appointment scheduling, point-of-sale, customer record management, marketing automation, loyalty programs, inventory tracking, and team collaboration. The platform also integrates with Instagram, Facebook, and Google for online booking and automated marketing. Role overview The Customer Experience Specialist (Night Shift, Remote) joins Fresha’s 24/7 support team. This role focuses on assisting users and maintaining service quality during overnight hours. Work is fully remote, based in Pristina. Key details Location: Pristina (fully remote) Shift hours: 12 AM – 8 AM Salary: €1250 gross per month Start date: May 4, 2026

Join Fresha, a leading platform in the beauty and wellness industry, as a Professional Services Associate. In this key role, you will support our clients in utilizing our services effectively, ensuring they receive the highest level of support and guidance. You will be responsible for onboarding new clients, providing training on our software, and assisting them with any inquiries they may have. Your excellent communication skills and customer-focused approach will be crucial for enhancing client satisfaction.

Role overview Sutherland is hiring German-Speaking Customer Support Representatives in Pristina. This position centers on assisting customers in German, handling questions, and resolving issues to help clients have a positive experience. What you will do Communicate with customers in German by phone, email, or chat Answer inquiries and provide information about products or services Resolve problems and follow up to ensure satisfaction Requirements Fluency in German Strong communication skills Ability to work in Pristina

Auto1 Group is seeking a Customer Service Trainer (German Speaking) in Pristina to help strengthen the skills of our customer service team. This position centers on supporting German-speaking clients through effective training and coaching. Role overview The Customer Service Trainer will create, deliver, and refine training programs for our customer service professionals. The goal is to ensure consistent, high-quality support for our German-speaking customers. What you will do Design training materials and sessions tailored to customer service needs Lead engaging workshops and hands-on learning activities Monitor team progress and adjust training approaches as needed Requirements Fluency in German Experience in customer service or training roles Strong communication and presentation skills

Fresha is looking for a Senior IT Operations Engineer in Pristina to help maintain and improve the company's IT infrastructure. This position focuses on keeping systems reliable and efficient as the organization grows. Role overview The Senior IT Operations Engineer will work on systems management and network administration. Daily tasks include monitoring system performance, identifying areas for improvement, and supporting ongoing operations. Collaboration with other teams is a key part of the role, especially when troubleshooting technical issues or rolling out enhancements. What you will do Maintain and optimize IT infrastructure for reliability and efficiency Manage systems and administer networks to support business needs Work with cross-functional teams to resolve technical problems Implement improvements that help Fresha scale operations Requirements Experience in systems management and network administration Strong troubleshooting and problem-solving skills Ability to collaborate effectively with other teams

About FreshaFresha stands as the foremost marketplace platform for beauty and wellness, trusted by millions of consumers and businesses globally. With over 130,000 businesses and 450,000 stylists using our platform, we have successfully processed over 1 billion appointments to date.Headquartered in London, United Kingdom, Fresha boasts 15 global offices across North America, EMEA, and APAC.Our platform empowers consumers to discover, book, and pay for beauty and wellness appointments with local businesses, while beauty and wellness professionals leverage our all-in-one software and financial technology solutions to manage their operations effectively.Fresha’s ecosystem provides merchants with comprehensive tools to run their businesses seamlessly, including appointment bookings, point-of-sale systems, customer records management, marketing automation, loyalty programs, inventory management, and team oversight.Our consumer marketplace enhances revenue potential for partner businesses by utilizing the advantages of online bookings and automated marketing through mobile applications and advanced integrations with major tech platforms like Instagram, Facebook, and Google.Role OverviewFresha is on the lookout for a Senior Platform Engineer specializing in Infrastructure, with a robust background in software development, either through professional experience or personal projects. As a member of our Platform and Infrastructure Engineering Team, you will play a pivotal role in advancing our platform and engineering department, ensuring that our engineers have access to optimal internal tools and resources, fostering a productive local developer experience, and enabling the delivery of cutting-edge features to our expanding platform.The mission of the Platform Team is to enhance the software development lifecycle to be Reliable, Secure, Fast, and Cost-effective. We prioritize our engineers' needs to maximize their productivity while optimizing our budget to remain flexible and aligned with business objectives. Our approach is centered around building simple, composable components.

About FreshaFresha stands as the premier marketplace platform for beauty and wellness, trusted by millions of consumers and businesses around the globe. With over 130,000 businesses and more than 450,000 stylists utilizing our services, we have facilitated over 1 billion appointments to date.Headquartered in London, United Kingdom, Fresha boasts 15 global offices spanning North America, EMEA, and APAC.Our platform enables consumers to find, book, and pay for beauty and wellness appointments with local businesses. Simultaneously, beauty and wellness professionals leverage our all-in-one platform to streamline their operations through intuitive business software and advanced financial technology solutions.Fresha’s ecosystem equips merchants with all the necessary tools to manage their businesses efficiently, including appointment scheduling, point-of-sale systems, customer records management, marketing automation, loyalty programs, beauty product inventory, and team management.The consumer marketplace enhances revenue opportunities for partner businesses by harnessing the potential of online bookings and automated marketing through mobile applications and robust integrations with major tech platforms like Instagram, Facebook, and Google.Role OverviewTo support our ambitious growth trajectory, we are on the lookout for a talented Senior Full Stack Engineer to join our dynamic global team.As part of our apps team within a tribe, you will be responsible for designing and developing APIs that support our Marketplace Native Apps, as well as coordinating feature and API development with your tribe and other teams.This role is an excellent fit for individuals eager to thrive in a fast-paced and evolving environment, who appreciate working autonomously, relish challenges, and possess a passion for innovation.