Technical Support Specialist at duvo | Prague

About UsAt duvo, we recognize that enterprise teams often waste time transferring data between outdated systems. This inefficiency leads to delays and risks that can be costly. Our dynamic team is dedicated to changing this paradigm for good. With robust traction and a commitment to solving genuine problems for our clients, we are on the lookout for exceptio…

About UsAt duvo, we are revolutionizing the way enterprise teams manage data across systems. Many businesses are bogged down by the chaos of data transfer via emails, outdated user interfaces, and cumbersome handoffs, leading to inefficiencies that are costly and risky.Our dynamic team is dedicated to eliminating these challenges once and for all. With strong traction in the market, we are addressing real-world problems for our customers. To achieve our goals, we seek extraordinary talent that is committed to excellence. We value humility, hard work, and results-driven outcomes.Our VisionWe are developing the Agentic Automation Platform for enterprises—a cutting-edge solution that empowers AI agents to execute comprehensive workflows across user interfaces and APIs, all while ensuring robust governance. Our approach goes beyond traditional methods; while copilots may assist, at duvo, we ensure the job gets done.Business users define their desired outcomes, and our intelligent agents handle the planning, execution, exception approvals, and adaptive learning. We are initially focusing on sectors like retail, finance operations, and supply chain management, where the return on investment is clear, before expanding into further areas.Speed is our competitive advantage: we ship rapidly, iterate even faster, and foster continuous learning.

About UsAt duvo, we are committed to transforming the enterprise landscape where data transfers between systems are still a daily struggle. Inefficiencies caused by reliance on emails, outdated user interfaces, and manual processes can be costly and slow. Our team is dedicated to resolving these issues for good.As a rapidly growing organization, we are focused on delivering real solutions for our customers. To reach our goals, we seek exceptional talent who share our values of humility, dedication, and results-driven work.Our VisionWe are developing the ultimate AI operations platform tailored for retail and consumer packaged goods (CPG) businesses. Our platform empowers AI agents to seamlessly execute end-to-end tasks across different UIs and APIs, all while maintaining built-in governance.Unlike other solutions, where copilots stop, duvo ensures the job is completed. Business users outline the desired outcomes, and our agents manage the planning, execution, approval requests, and continuous learning from each interaction. We initially focus on category management, supply chain, and finance operations to showcase clear ROI, subsequently expanding into adjacent functions and sectors.Our key strength lies in our speed: we ship quickly, iterate at an even faster pace, and enhance our learning continuously.Role OverviewAs the Transformation Manager, you will be pivotal in driving genuine business transformation for our customers, far beyond just deploying the duvo platform. Many AI solutions are implemented but fail to deliver—your role is to ensure that this does not occur.You will function as a management consultant, embedded within the client's organization, working closely with C-level executives and board members. Your primary focus will be to connect duvo's capabilities with meaningful outcomes that impact the bottom line: enhancing revenue, increasing margins, optimizing capital returns, and reducing manual workloads. Rather than merely selling software features, you will build a compelling case for operational transformation, securing buy-in from key budget holders, and ensuring the changes are effectively adopted.Additionally, you will lead change management initiatives. Introducing AI not only transforms processes but also reshapes team dynamics, responsibilities, and the skills required. You will assist the organization in adapting to these changes, collaborating with leadership to redefine roles and workflows to ensure team members can thrive alongside AI rather than resist it. For example, when a category management team shifts from spending 80% of their time on data entry to focusing 80% on strategic decision-making, your guidance will be crucial in making that transition successful.While our AI Solutions Consultants concentrate on developing automations, you will operate at a strategic level within the business context. As ASCs map out processes in Clarity and construct workflows, you will work alongside the COO to identify which processes to prioritize for transformation and why. You will monitor the effectiveness of these changes (Are new processes being utilized? Are key metrics shifting?) and advocate for subsequent phases of improvement. Presenting evidence-based recommendations to boards and executive teams will be a key aspect of your role.

Role OverviewAs an AI Solutions Consultant at duvo, you will be the pivotal specialist responsible for designing, configuring, and optimizing Duvo agents for our clients. Collaborating closely with our Retail and CPG AI Transformation Managers during both pre-sales and post-sales phases, you will transform complex workflows into efficient, automated solutions. Although you won't be writing production code, you will engage with intricate tools, data sets, and business logic to achieve impactful results.Key ResponsibilitiesSupport Discovery and DesignWork collaboratively with Transformation Managers to conduct discovery sessions, meticulously mapping out current processes.Convert workflows into specific agent instructions, detailing the systems involved, data handling, decision-making rules, and exception handling pathways.Rapidly prototype agent flows using Duvo’s platform tools, validate assumptions against real data, and iterate effectively.Configure and Launch AgentsSet up Duvo agents via the platform, defining necessary data sources such as ERPs, portals, spreadsheets, and emails.Establish actions, guardrails, prompts, and logic for effective decision-making and exception management.Conduct end-to-end testing, troubleshoot issues, and iterate until agents are stable for production.Develop essential documentation, runbooks, and training materials to ensure customer teams are well-equipped to interact with agents.Optimize and ScaleMonitor agent performance metrics, including success rates, types of exceptions, time savings, and error trends.Propose enhancements to workflows and logic to maximize coverage and minimize manual processes.Collaborate with Transformation Managers to replicate and adapt successful agents across various categories, functions, and new clients.Provide actionable feedback on recurring patterns to the Product and Engineering teams to refine pre-built agents and enhance platform capabilities.Enable SalesAssist Sales and Transformation Managers in late-stage opportunities by delivering custom demos and conducting technical feasibility assessments.Offer preliminary estimates of effort and value based on analogous client case studies.

About UsAt duvo, we recognize the frustration enterprise teams face with data being trapped across diverse systems. Our mission is to eliminate this chaos, which leads to inefficiencies and risks.We are an agile team dedicated to creating solutions that genuinely help our customers. We value humility, hard work, and measurable results, and we are on the lookout for extraordinary talent to join our ranks.Our VisionWe are developing an AI operations platform tailored for retail and CPG enterprises—an innovative solution where AI agents can autonomously execute tasks across various interfaces and APIs while ensuring governance.Duvo completes the tasks that conventional copilots initiate. Users define the desired outcomes; our AI agents strategize, execute, seek approvals for exceptions, and enhance their capabilities with each operation. We begin with a retail focus, particularly in areas such as category management, supply chain, and finance operations, demonstrating clear ROI before branching out to other sectors.Our competitive advantage lies in our speed: we ship quickly, iterate rapidly, and continuously learn.Your RoleAs a Tech Lead, you will spearhead the technical vision for an initiative and guide the team responsible for its execution. You are not just a manager but a skilled product engineer who actively contributes code alongside your team while also being accountable for team performance.This is not merely a managerial position for someone who used to code. You will write production code, evaluate pull requests, make architectural decisions, and establish the engineering standards that your team will adhere to. Anticipate dedicating 50–60% of your time to coding. You will also conduct one-on-one meetings, provide constructive feedback, assist in recruitment, and foster the growth of your team members—your leadership is grounded in technical credibility.Your Areas of Responsibility: You will be accountable for the technical quality, speed, and strategic direction of your initiative, as well as the development and performance of your engineers.Our product team is expanding into multiple initiatives, each led by a lead engineer, designers, and AI specialists. You will take the helm of one of these initiatives. We have talented engineers poised to step into leadership roles, and we are hiring externally to ensure that our existing engineers can focus on delivery.What We SeekWe have specific criteria that you must meet:Proven Track Record in Shipping and Ownership. You have consistently transformed ambiguous challenges into concrete products with measurable results, owning features from UI to API to data and deployment.Technical Leadership. You excel in making architectural decisions, managing technical debt, and setting quality benchmarks. Your technical expertise inspires your team.

About UsAt duvo, we are revolutionizing the way enterprise teams operate. Our mission is to eliminate inefficiencies that plague traditional workflows, such as data duplication across systems and cumbersome handoffs that lead to lost productivity. We're committed to innovation and believe that work should flow seamlessly, not get stuck in emails or outdated interfaces.Join our dynamic team as we tackle real-world challenges faced by our customers. We value humility, hard work, and results-driven outcomes.Our VisionWe are developing the Agentic Automation Platform, an advanced solution for enterprises that leverages AI agents to perform tasks across various UIs and APIs while ensuring compliance and governance. Our initial focus is on sectors like retail, supply chain, and finance operations, where the return on investment is clear. Our approach is to ship quickly, iterate faster, and learn continuously.Your RoleWe are looking for a Design Engineer who is enthusiastic about crafting exceptional, user-centered designs. You will collaborate closely with engineers to ensure the integration of your designs into our platform is seamless and effective.The ideal candidate will:Demonstrate a strong passion for design outcomes: Your drive for creating visually appealing and functional user experiences is evident.Possess robust design and technical skills: You will work at the intersection of design and engineering, ensuring high-quality implementation of design ideas.Be a proactive problem-solver: You will take ownership of design challenges, creatively pushing boundaries while meeting user and business needs.Collaborate effectively across teams: You will work with engineers, product managers, and other stakeholders to align on product vision and execution.Exhibit meticulous attention to detail: Your keen eye for UI/UX design, typography, color schemes, and user flow ensures consistency throughout our products.

About UsAt duvo, we are on a mission to revolutionize enterprise operations. Traditional data transfer methods cause inefficiencies, resulting in costly and time-consuming processes. We are determined to eliminate this chaos for good.Our dynamic team is dedicated to delivering impactful solutions for our customers. We value humility and hard work, allowing our results to reflect our capabilities.Our VisionWe are developing an innovative Agentic Automation Platform designed for enterprises. This platform enables AI agents to seamlessly execute comprehensive tasks across various UIs and APIs, ensuring built-in governance.Where other copilots fall short, duvo excels. Business users define their desired outcomes, while our agents autonomously plan, execute, seek approvals for exceptions, and learn with each task. We are starting with a focus on retail applications—such as category management and supply chain optimization—where the return on investment is clear, before expanding into other sectors.Our speed is our competitive advantage: we ship quickly, iterate faster, and build upon our learning.

Who We AreAt duvo, we are committed to revolutionizing enterprise workflows. Our mission is to eliminate the chaos that arises from data duplication across systems, which often leads to costly delays and risks. Our fast-paced team is dedicated to solving real-world challenges for our customers, and we are on the lookout for exceptional talent to join us in this journey. We believe in staying grounded, executing diligently, and letting our results speak for themselves.What We Are BuildingWe are developing the Agentic Automation Platform for enterprises, a cutting-edge solution where AI agents perform work seamlessly across various user interfaces and APIs while ensuring governance. Our platform empowers business users to define outcomes, allowing agents to strategize, execute, seek approvals for exceptions, and continuously learn from each task. Initially targeting retail functions such as category management and supply chain, we aim to demonstrate clear ROI and expand into adjacent sectors.Speed is our advantage: we prioritize rapid shipping, continuous iteration, and cumulative learning to maintain our competitive edge.What We Are Looking ForInstinct for Scalable, Distributed Systems: You have experience in designing and operating scalable systems.Engineers who possess a strong focus on security and reliability.High Ownership & Agency: You take initiative and are capable of unblocking your own progress.Collaborative Team Players: You work well with others and have a mindset focused on growth.Adaptable Engineers: You are eager to learn about our technology stack and beyond.Creative Problem Solvers: You thrive on tackling new technical challenges and take the lead in finding solutions.You Might AlsoBe a product-oriented builder who places great importance on customer outcomes and value.Have expertise in Large Language Models (LLM) and their effective use in production settings.Possess strong UI/UX sensibilities and attention to detail.Be a full-stack generalist who enjoys tackling new challenges in ambiguous situations.

About UsAt duvo, we recognize the challenges faced by enterprise teams who still find themselves transferring data between systems, caught in a web of emails, outdated interfaces, and cumbersome handoffs. This disorganization can prove to be costly, slow, and fraught with risk.Our mission is to eliminate these inefficiencies once and for all. With robust traction and a commitment to solving genuine problems for our customers, we are on the lookout for outstanding talent to join our team. We believe in humility, hard work, and letting our results do the talking.Our VisionWe are developing the Agentic Automation Platform for enterprises—an innovative solution where AI agents seamlessly execute end-to-end tasks across various user interfaces and APIs, all while ensuring built-in governance.Where traditional copilots fall short, duvo excels. Business users define their desired outcomes; our agents autonomously plan, execute, request approvals for exceptions, and continuously learn from each operation. We initially target the retail sector, focusing on areas such as category management, supply chain, and finance operations, where the return on investment is clear, before expanding into other functions and industries.Our competitive edge is our speed: we ship rapidly, iterate quickly, and foster cumulative learning.

Join Apify in our mission to empower individuals and organizations to harness the full potential of the web, enabling automation of tasks and focusing on what truly matters.We download billions of web pages globally for scientific research, market analysis, and locating missing children. Our platform enhances AI chatbots with contextual understanding and integrates AI agents as central components of our services.We are in search of a Technical SEO Specialist to establish and enhance the technical foundation that ensures Apify's visibility across search engines and large language models (LLMs). Our website encompasses a diverse range of elements, including product pages, developer documentation, a marketplace with thousands of tools, and programmatic landing pages, all of which must function seamlessly for users, search engines, and AI models.In this role, you will advance our SEO strategy by developing and optimizing programmatic landing pages, establishing proactive systems to identify and resolve issues, and automating workflows to reduce manual tasks. This position is not just about maintenance; it's about creating a robust infrastructure that enables our content to excel on a larger scale.

D-ploy is a dynamic IT and Engineering Solutions provider operating across the EMEA region, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA.We pride ourselves on delivering cutting-edge IT services and solutions to top-tier clients, focusing on reliability, efficiency, and fostering long-term partnerships that enhance IT productivity and elevate business value.We are currently seeking an IT Onsite Support Engineer to deliver exceptional support to end-users in a professional and regulated environment in Prague.

Role overview Rossum.ai seeks a Customer Support Specialist to join its Customer Experience (CX & Services) team in Prague. The focus is on providing timely, empathetic, and effective assistance to customers. By handling questions and resolving issues, the support team helps clients automate routine tasks so they can focus on more valuable work. Rossum.ai encourages new ideas and welcomes those interested in refining troubleshooting workflows and improving the overall customer experience. Shift options This position offers two fixed shifts to support customers around the world. Please specify your preferred shift in your application: Night Shift: Wednesday to Sunday, 00:00 – 08:30 Evening Shift: Saturday to Wednesday, 16:00 – 00:30 What you will do Respond to customer inquiries in a professional manner and maintain high satisfaction levels. Troubleshoot software issues and guide customers through solutions step by step. Share recurring customer feedback with Product and Engineering teams. Propose and help implement process improvements to make the product easier to use. Meet service level agreements (SLAs) to deliver timely support. Requirements At least 1 year of experience in customer support or a client-facing role, preferably in SaaS. Familiarity with ticketing systems (such as Zendesk or Intercom), CRM tools, and basic troubleshooting. Empathy, patience, and strong communication skills. A problem-solving mindset that combines hands-on support with strategic thinking about customer needs.

About the Role Similarweb is looking for a Technical Support Engineer in Prague. This role focuses on helping clients resolve technical issues and get the most out of Similarweb's products. What You Will Do Respond to client inquiries and technical problems Walk users through troubleshooting steps Work to improve the overall client experience with Similarweb tools What Sets This Team Apart Join a group that values clear communication and practical solutions. The team works closely with clients to ensure their questions are answered and their issues are resolved quickly.

We are seeking a dynamic Sales Support Specialist who is passionate about enhancing the experience of our small and medium-sized business (SMB) merchants. In this role, you will provide vital support during the onboarding process and assist with daily operations, addressing any queries that arise. Your responsibilities will include managing a portfolio of SMBs, conducting market and competitor analyses, and contributing to the formulation of our merchant strategy. Your efforts will directly influence merchant satisfaction, retention, and overall business growth.

Join us in the rapidly evolving tech landscape as we revolutionize the data storage industry. At Pure Storage, you will be at the forefront of innovation, growing alongside a team of the brightest minds in the field.Our mission is to create technology that transforms the world. If you're eager to embrace limitless possibilities and make a significant impact, we invite you to become part of our dynamic team.THE ROLEAs a Technical Services Engineer (TSE), you will be an integral member of our 24/7 global support team, assisting customers with their vital workloads on Pure Storage systems. You will tackle a variety of challenges that intersect hardware, software, and customer environments, employing advanced technical troubleshooting skills and excellent communication to provide effective solutions.Our culture is rooted in Persistence, Creativity, Teamwork, Ownership, and a Customer-First mentality. You will embody these values daily while collaborating closely with teams across Support, Engineering, and the field.WHAT YOU'LL DOManage and resolve support cases across multiple severity levels, including urgent incidents affecting customer production systems.Troubleshoot intricate environments encompassing storage, networking, operating systems, hypervisors, and applications, utilizing logs, traces, and remote access tools.Foster clear communication with customers: set expectations, outline action plans, and deliver concise, professional updates until resolution is achieved.Collaborate with internal teams (PSE, Engineering, Escalation Management, SEs, and field) to expedite the resolution of complex issues and prolonged escalations.Document insights in internal notes, JIRAs, knowledge bases, FAQs, and runbooks to enhance service continuity and improvement.Contribute to team growth by sharing expertise, providing training sessions, and informally mentoring junior engineers.Be part of shift, weekend, holiday, and on-call rotations as necessary to maintain our 24/7 global service.

D-ploy is a cutting-edge IT and Engineering Solutions firm recognized across the EMEA region including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA.We take pride in delivering innovative and superior services to an array of industry-leading clients. By fostering relationships and trusted partnerships in the IT community, we enhance our customers' IT productivity and contribute significantly to their organizational success.We are seeking engaging, adaptable, and solution-oriented individuals eager to join a dynamically growing and international organization. Our focus is on creating impactful value where IT matters—join our team!Responsibilities:Provide support for IT tools to end-users and project owners.Serve as the liaison between clients and appropriate resolution teams.Create and manage IT platforms on behalf of users and teams.Ensure timely responses to requests following established processes and SLAs.Conduct fault isolation and escalate issues as necessary.Utilize collaboration technologies such as Microsoft Teams and Webcasting.Escalate tickets to other support teams when required.Resolve incidents and requests on-site, including ticket closure.Document customer feedback and product requests.Assist in the creation of technical documentation and manuals.

Somfy Group seeks a Technical Support Specialist in Prague to assist clients with motorized shading solutions for both commercial and residential spaces. The position involves guiding customers through technical questions and troubleshooting issues related to Somfy products. Key responsibilities Provide technical assistance and service for Somfy's motorized shading systems Support clients in both commercial and residential markets Help users maximize the value and functionality of Somfy products Location This role is based in Prague.

Role overview The Program Manager, Supportability at Outreach in Prague works to enhance the support experience for customers. The main focus is on making Outreach products more reliable and ensuring they align with customer needs. This role involves both process improvement and collaboration with various teams. Key responsibilities Lead initiatives that simplify support and ongoing maintenance of Outreach products. Collaborate with cross-functional teams to identify and deliver improvements that raise product performance and customer satisfaction. Spot opportunities to refine support processes or product features, and help implement those changes. Location This role is based in Prague.

Apify builds a web scraping and browser automation platform that helps users collect and automate web data. Thousands of developers worldwide use Apify’s cloud-based tools to run and share web scrapers, with many publishing their solutions on the Apify Store. The platform supports a range of customers, from solo developers and startups to large enterprises, processing billions of web pages and automating repetitive online tasks every month. Apify is hiring a Support Engineer for day shifts (8 AM to 5 PM CET) in Prague, Brno, or remotely within the Czech Republic. This role focuses on resolving customer questions and technical issues through chat and email. Support Engineers become experts in the Apify platform while helping users and businesses get the most from its features. Candidates with programming skills and strong communication abilities are encouraged to apply. What you will do Support Engineers handle a mix of customer inquiries and internal notifications each day. The team uses Apify Console for platform management, Intercom for customer tickets, and Slack for internal discussions. Types of inquiries you’ll manage Business-related: Help customers choose the right subscription plan Assist with invoices and billing Explain Apify features Process user compensation requests Technical: Guide users through integrations Provide coding support for the Apify API/SDK Support Apify-maintained Actors An AI bot helps categorize incoming conversations by priority, and the team responds according to set SLAs. The main goal is to improve customer satisfaction and keep response times low. Apify serves both business clients and end-users, with most interactions being short and focused in a B2C context.

Technical Trainer at KiaJoin our dynamic team as a Technical Trainer, where you will be instrumental in enhancing the skills of our Kia service network. Your role will ensure that mechanics and service specialists have access to cutting-edge knowledge and techniques. You will design and deliver engaging technical training sessions, work with Kia's most advanced technologies, and play a key role in evolving our training programs.Your Responsibilities• Develop and refresh training curricula and educational materials for mechanics.• Conduct both in-person and online technical training in subjects including:– Combustion engines– Electrical systems– Hybrid and electric vehicles– Transmissions– Chassis systems– Calibration of assistance and other systems• Organize the annual schedule for technical courses.• Revise training materials to align with technical innovations and new Kia models.• Ensure professional preparation and organization of training at the Kia training center in Nupaky.• Collaborate in the creation of non-technical training by providing expert insights and assisting in defining content.• Participate in international training sessions in English, sharing expertise and insights from Kia's European headquarters in Frankfurt.• Obtain certifications focused on hybrid and electric vehicles and enhance your presentation skills.• Organize a national competition for Kia mechanics and service advisors, accompanying the winners to the world finals in South Korea (for mechanic category).What Your Work Will Look Like• You will spend approximately 60% of your time at the training center in Nupaky.• The remaining 40% will be spent at the headquarters.• This position requires independence, responsibility, and attention to detail.• You will have access to a mentor to support your rapid integration.• A company car will be provided for travel between the headquarters and the training center.Your Qualifications• Experience in technical training within the automotive industry or significant experience in vehicle repair.• Proficiency in English sufficient for participation in specialized training.• Completion of vocational training as an automotive mechanic or auto electrician.• A passion for technology, a desire to educate others, and the ability to convey information clearly.This position is ideal for an experienced mechanic who is interested in new technologies and seeking to advance their career in professional education.