Enterprise Customer Success Manager at Keboola | Prague

About Keboola Keboola has successfully raised $32M, marking Central Europe’s largest Series A funding in 2023, with a mission to revolutionize the way organizations interact with data. Our innovative platform empowers clients to achieve results tenfold, and as we expand globally, we are on the lookout for a dynamic Customer Success Manager who excels at the …

Keboola is looking for an Office Manager based in Prague to support both the Prague and Brno offices. This position focuses on creating a smooth and welcoming workplace, helping teams work efficiently and feel connected. The Office Manager plays a key part in daily operations. Tasks include coordinating office logistics, maintaining a comfortable environment, and serving as the main contact for employees’ needs. The role combines behind-the-scenes organization with a visible presence that helps shape the company culture. What you will do Oversee daily office operations for Prague and Brno locations Support a positive and collaborative workplace atmosphere Act as the primary point of contact for office-related matters Role overview Focus on employee experience and office efficiency Contribute to a culture of trust and teamwork Work in an AI-first environment with a team driven by data innovation

Keboola is seeking a dynamic Product Manager to lead the data management and storage sector from inception to completion. In this pivotal role, you will define and enhance how data is stored, transformed, governed, and interpreted throughout our platform, collaborating closely with engineering teams, customers, and marketing professionals. Your expertise will bridge deep data domain knowledge and exceptional product management skills. While you don’t need to be a Keboola expert from day one, you should be adept in intricate data environments, quickly grasping context, posing insightful questions, and translating uncertainties into actionable product strategies. This position holds significant impact within a rapidly evolving team, granting you true ownership and the chance to elevate product standards across the organization.

Join Keyloop, the innovative force connecting dealers, manufacturers, technology suppliers, and car buyers.As a leader in digital transformation, we empower car dealers and manufacturers by developing cutting-edge technology that enhances the car selling process for our customers and elevates the car buying and ownership experience. Our advanced technology integrates clients’ systems, departments, and sites, offering an open platform that is reshaping the future of the automotive industry. By leveraging data, we help our clients boost efficiency, profitability, and deliver exceptional experiences to more customers. Are you ready to be part of this transformation? Role PurposeThe Customer Success Management team is committed to enhancing customer retention and maximizing value through effective performance reviews and support in achieving business objectives. Our aim is to transform every customer into a passionate, long-term advocate for Keyloop, which we measure through high retention, strong satisfaction (NPS), and sustained revenue growth. The Customer Success Manager will report to the Head of Customer Success and will be responsible for managing a defined portfolio of accounts to achieve expected value and growth. This pivotal role involves collaboration with customers, sales, professional services, customer support, and partners to ensure customer satisfaction and success. The ideal candidate will possess outstanding customer relationship, analytical, and upselling skills.

Keboola has successfully raised $32 million in 2023, marking the largest Series A funding round in Central Europe, with a vision to revolutionize how organizations interact with data. Our innovative platform empowers teams to achieve tenfold results, and we are now expanding our reach globally to accelerate data-driven initiatives.We are on the lookout for a Senior Product Manager to oversee Automation & Data Applications at Keboola. This pivotal role involves enabling users to design and schedule automated data workflows, manage intricate orchestration logic, query data interactively, and create customer-focused data applications that operate on our Keboola infrastructure.This position sits at the crossroads of developer-centric tools and business user accessibility. Your user base will include data engineers constructing complex pipelines and managing Git-synced code, as well as business analysts who need to build workflows and data applications without writing any code. You must fluently communicate in both technical and business terms and focus on optimizing the user experience for everyone involved. The ideal product is not defined by its features but by its ability to empower more users to create.The competitive landscape is rapidly evolving, with players ranging from app-building platforms like Lovable and Base44 to workflow solutions such as Zapier, Make, and n8n. Understanding not only what competitors offer but also the rationale behind user preferences is crucial.We seek a candidate who is inherently AI-savvy, utilizing AI for prototyping, analysis, and specification writing as a standard practice, and who can influence the way AI enhances our product—from assisted flow creation to intelligent automation. You will take complete ownership of your area, making data-driven prioritization decisions and possessing acute commercial awareness regarding what fuels growth and how product choices influence business outcomes.This role does not involve engineering management. We require a Product Manager with profound user empathy—someone who actively engages with users to identify their genuine pain points and translates those insights into a product strategy that drives measurable success. You must be equally concerned about the data engineer craving detailed control and the business analyst eager to launch a workflow independently. If you prefer drafting specifications over engaging with customers, this position is not suited for you.

Join Keboola as a Founding Account Executive!At Keboola, we are revolutionizing the way businesses manage and leverage their data. Our comprehensive platform empowers organizations to unify disparate data sources, streamline workflows, and derive meaningful insights through analytics and AI.Operating within a rapidly expanding $50B+ industry, we have garnered global recognition from esteemed analysts such as Gartner and G2.As we embark on a journey to rebuild our go-to-market strategy, we are forming a high-performance sales team from the ground up. We seek dynamic individuals who are ready to take charge and drive exceptional results.Your RoleWe are looking for Founding Account Executives based in Prague to spearhead new client acquisition across the UK, DACH, France, Italy, and US markets.In this role, you'll report directly to our Chief Revenue Officer, take full ownership of your territory, and play a crucial role in defining product-market fit in your region. This is a pure outbound sales position—no SDRs or inbound leads—designed for top closers who thrive in autonomous and results-driven environments.

Join Apify as a Technical Customer Success Manager, where you will play a crucial role in ensuring our customers achieve success with our web automation and data extraction platform. You will work closely with clients to understand their needs, provide technical support, and help them leverage our technology for maximum impact. This position is ideal for someone who is passionate about technology and customer service.

Role overview Wrike is looking for a Customer Success Manager (German) to join the Prague office on a maternity cover contract. This role focuses on supporting German-speaking clients and making sure they get the most from Wrike’s project management tools. What you will do Work closely with customers to understand their goals and challenges Offer tailored guidance and solutions that help clients succeed with Wrike Build and maintain strong, long-term relationships with German-speaking users Support customer satisfaction and retention through proactive communication What we look for Fluency in German Experience in customer success, account management, or a similar client-facing role Strong problem-solving skills Ability to communicate clearly and build trust with customers This is a maternity cover position based in Prague.

About Keboola Keboola has successfully raised $32 million in 2023, marking the largest Series A in Central Europe, with a vision to revolutionize how organizations engage with data. Our innovative platform delivers exceptional results, enabling our clients to achieve tenfold increases in performance. Our mission is clear: to empower businesses to harness the full potential of their data effectively. We are a global team of pioneers who value collaboration, trust, and experimentation as key drivers of success. The Role As a Senior Technical Consultant at Keboola, you will play a pivotal role within our Professional Services team, directly engaging with customers to ensure successful implementation of our solutions. You will lead targeted, outcome-oriented technical projects aimed at helping clients accelerate their adoption of the Keboola platform, addressing complex data challenges, and ensuring they derive long-term value from our offerings. Your role involves acting as a technical ally to Customer Success Managers, responding proactively to demand, and working within defined project scopes and exit criteria. You will also focus on a seamless transition of projects, ensuring clear communication and handover processes. In addition to your active project delivery, you will identify new engagement opportunities alongside the Customer Success team, contributing to ongoing demand generation. Collaboration is key; you will work closely with Customer Success Managers, Support, Engineering teams, and customer stakeholders throughout the entire engagement lifecycle, from discovery and scoping through to delivery and handoff.

Veeam Software is the leading global provider of data resilience solutions, empowering businesses to maintain control over their data anytime, anywhere. With robust offerings in data backup, recovery, portability, security, and intelligence, Veeam safeguards the operations of over 550,000 customers worldwide. We invite you to join our vibrant team as we collaborate, innovate, and drive impactful results for some of the largest brands globally. The future of data resilience is bright - take bold steps forward with us. We are seeking a highly collaborative and articulate Customer Success Engineer who possesses exceptional organizational skills and a deep technical understanding of Veeam products. Your motivation to enhance customer success and outcomes will be crucial in this role. As the primary technical lead, you will drive long-term customer success across the Veeam Data Platform, managing onboarding, product adoption, and optimization. You will proactively assess churn risks, facilitate migrations, identify upsell opportunities, and leverage your expertise in disaster recovery and resilience (DR&R) to conduct recovery simulations, DRMM assessments, and quarterly resilience reporting to deliver measurable value to our customers.

Role overview Rossum.ai seeks a Customer Support Specialist to join its Customer Experience (CX & Services) team in Prague. The focus is on providing timely, empathetic, and effective assistance to customers. By handling questions and resolving issues, the support team helps clients automate routine tasks so they can focus on more valuable work. Rossum.ai encourages new ideas and welcomes those interested in refining troubleshooting workflows and improving the overall customer experience. Shift options This position offers two fixed shifts to support customers around the world. Please specify your preferred shift in your application: Night Shift: Wednesday to Sunday, 00:00 – 08:30 Evening Shift: Saturday to Wednesday, 16:00 – 00:30 What you will do Respond to customer inquiries in a professional manner and maintain high satisfaction levels. Troubleshoot software issues and guide customers through solutions step by step. Share recurring customer feedback with Product and Engineering teams. Propose and help implement process improvements to make the product easier to use. Meet service level agreements (SLAs) to deliver timely support. Requirements At least 1 year of experience in customer support or a client-facing role, preferably in SaaS. Familiarity with ticketing systems (such as Zendesk or Intercom), CRM tools, and basic troubleshooting. Empathy, patience, and strong communication skills. A problem-solving mindset that combines hands-on support with strategic thinking about customer needs.

About UsAt duvo, we recognize that enterprise teams often waste time transferring data between outdated systems. This inefficiency leads to delays and risks that can be costly. Our dynamic team is dedicated to changing this paradigm for good. With robust traction and a commitment to solving genuine problems for our clients, we are on the lookout for exceptional talent to join our ranks. We pride ourselves on our humility, diligence, and results-oriented approach.Our VisionWe are developing the next-generation Agentic Automation Platform designed for enterprises—a comprehensive solution where AI agents autonomously handle end-to-end tasks across various user interfaces and APIs, all while ensuring governance. Our platform goes beyond traditional copilots, empowering business users to define outcomes while our agents manage planning, execution, approval requests, and continuous learning. Starting with sectors like retail—focusing on category management, supply chain, and financial operations, we aim to deliver clear ROI before expanding into other functions and industries.Velocity is our competitive advantage: we ship rapidly, iterate swiftly, and foster a culture of continuous improvement.Role OverviewWe are seeking a dedicated Technical Support Specialist who is enthusiastic about ensuring the success of our enterprise customers using our platform. In this role, you will serve as the vital link between customers, our AI Solutions Consulting team, and Customer Success, managing support via Intercom. Your focus will be on automating support processes where possible while ensuring that every interaction with customers is meaningful and high-quality.Key Responsibilities:Comprehensive Customer Experience Management: You will not only handle tickets but also follow through to ensure that issues are fully resolved, making sure customers feel valued throughout the process.Automation and Personalization: You will consistently identify opportunities for smart automation, self-service content, and streamlined workflows, ensuring that human interaction is reserved for the most critical moments.Collaboration Across Teams: You will work closely with AI Solutions Consultants and the Customer Success team to share insights, escalate issues intelligently, and maintain alignment on customer needs.Effective Communication: You will convey information clearly and calmly, whether dealing with frustrated stakeholders or complex cases, ensuring productive conversations.Proficient Use of Tools: Your daily tasks will involve deep engagement with Intercom and the duvo platform, allowing you to thoroughly understand the product, replicate issues, and provide accurate solutions.

Join Adyen as an Enterprise Sales Manager, where you will play a pivotal role in driving our sales strategy and cultivating relationships with key enterprise clients. Your expertise will be crucial in identifying opportunities, understanding client needs, and delivering tailored solutions that enhance their payment processes.

At Groupon, we are a dynamic marketplace where customers uncover exciting experiences and services daily, while local businesses flourish. With over a million merchant partners globally, we connect more than 16 million customers with exceptional deals across diverse categories. In a landscape often dominated by e-commerce giants, we take pride in being one of the select platforms dedicated to empowering local businesses based on performance.Groupon is on an ambitious journey to revolutionize our business through an unwavering focus on results. Despite having thousands of employees across multiple continents, we cultivate a culture that fosters innovation, rewards calculated risks, and celebrates achievements. Here, your impact can be felt immediately due to our scale and the pace of our transformation. We are the "best of both worlds"—large enough to possess substantial resources and scale, yet small enough for individuals to enjoy an impressive degree of autonomy and effect meaningful change.If you are enthusiastic about CRM, customer engagement, lifecycle marketing, and leveraging data-driven insights to drive growth, we invite you to join our expanding team. Help us develop impactful, results-oriented CRM strategies that strengthen customer relationships and enhance monetization across a global market.

As a Client Success Manager at Adyen, you will play a pivotal role in ensuring our clients achieve their desired outcomes and derive maximum value from our cutting-edge payment solutions. You will act as a trusted advisor, guiding clients through their journey with us, and working closely with cross-functional teams to deliver exceptional service.Your responsibilities will include establishing strong relationships with clients, identifying opportunities for growth, and proactively addressing any challenges they may face. You will leverage your expertise to provide insightful recommendations and support clients in optimizing their payment processes.

Safetica is a leading global provider of Intelligent Data Security solutions, specializing in preventing data leaks and managing insider risks in both on-premises and cloud environments. Our innovative technology seamlessly integrates into existing workflows, ensuring minimal disruption while safeguarding sensitive information. We are committed to educating employees on secure practices and maintaining regulatory compliance for organizations around the globe. With a client base spanning over 120 countries, we are on a significant trajectory of growth, particularly as we expand our presence in the United States, fueled by a clear vision to become a pivotal player in the field of Data Loss Prevention. Our expansion is supported by dedicated investors, who have contributed an additional 4 million USD to help scale our team in the U.S.This is a junior-level role perfectly suited for individuals with initial hands-on experience in renewals, upselling, sales administration, or Customer Success within a SaaS or subscription-based environment.As an integral member of the Sales team, the Renewal Account Specialist will concentrate on the renewal and retention of our valued customers, engaging with distribution and reseller partners. You will oversee subscription renewals from start to finish, serving as a strategic link between Sales Engineering, Customer Success, Distributors, and Partners. Your proactive approach will help mitigate churn, facilitate renewal negotiations, and uphold high standards of data accuracy and integrity across our internal systems.Why Choose Safetica?Safetica is an expanding global cybersecurity firm where processes are organized yet flexible. Renewals are not merely administrative tasks here; they play a crucial role in driving revenue, retention, and strengthening partner relationships.You will take charge of your agenda from day one, collaborating closely with Sales and Customer Success, and witnessing firsthand how your contributions lead to tangible business outcomes.We provide a hybrid work model, flexible hours, and a culture built on trust—free from micromanagement, with clear expectations and attainable targets.This position serves as a vital stepping stone for cultivating a rewarding long-term career in the SaaS industry, whether that’s in Channel Management, Customer Success, or Sales.

Join our dynamic team at YIT Group as a Project Manager in the vibrant city of Prague. In this pivotal role, you will be responsible for overseeing and managing various construction projects from inception to completion. Your leadership will ensure that projects are delivered on time, within budget, and to the highest quality standards. Collaborate with multidisciplinary teams and stakeholders to drive project success while adhering to safety regulations and environmental policies.We are looking for a candidate who is passionate about project management and thrives in a fast-paced environment. If you are ready to take on new challenges and make a significant impact, we want to hear from you!

Join our dynamic team at YIT Group as a Site Manager, where you will oversee construction projects and ensure they are completed on time and within budget. Your expertise in project management and leadership will be crucial as you coordinate with various stakeholders, manage site operations, and enforce safety regulations.

Make is the premier visual platform that empowers users to design, build, and automate a wide range of applications—from tasks and workflows to sophisticated systems—without requiring any coding expertise. Our headquarters are located in the vibrant tech hub of Prague, Czech Republic, with teams distributed across the USA, UK, Germany, France, Canada, India, and Chile, among other locations.We are seeking a talented Product Manager to join our dedicated team focused on enhancing observability and intelligence at Make. In this pivotal role, you will assist customers in navigating their AI and automation landscapes, facilitating easier monitoring, debugging, and data action at scale.

Join our dynamic team at Devoteam as an IT Asset Management (ITAM) Consultant in the heart of Prague. We are seeking a passionate and skilled professional to help organizations optimize their IT asset management strategies. You will play a pivotal role in assessing current processes, developing solutions, and implementing best practices to ensure effective management of IT assets.