Customer Support Specialist with Polish Language Skills

Atlean World is a premier HR SaaS consultancy dedicated to fostering multicultural environments as the new norm. We excel in multilingual markets, ensuring a seamless and engaging recruitment experience for candidates.Your Next Career Adventure Awaits! We are excited to present an excellent opportunity in Porto, Portugal for a Customer Support Specialist.Why the Customer Expert Role is Ideal for Your Growth:Experience life in Porto while embracing diverse cultures and meeting individuals from around the globe.Represent a globally recognized brand.Accelerate your career development with rapid advancement opportunities.A Glimpse into Your Daily Responsibilities:Provide direct support to drivers and logistics companies.Address inquiries related to road usage and regulations.Ensure precise toll and revenue collection for smooth operations.

Imagine starting your day with the sound of waves, sipping coffee under the sun, and collaborating with a dynamic international team where you make a difference every day. Exciting, right? This could be the journey you’ve been waiting for.We are in search of enthusiastic German-speaking individuals who possess a positive attitude, empathy, and strong problem-solving skills to elevate every customer interaction. Your Key ResponsibilitiesAct as the primary contact for customersProvide assistance via phone, chat, or emailResolve customer issues with patience, kindness, and a friendly demeanorRequirements‍ Your QualificationsFluent in German, preferably at a native or C2 levelCompetent English language skillsA genuine curiosity and eagerness to learnA people-first approach and exceptional communication skillsBenefits What We ProvideA stable employment opportunity within a supportive and motivated teamComprehensive training to ensure your confidence from day oneAttractive salary with potential bonusesRelocation assistance, including flight and accommodation supportThe chance to immerse yourself in the vibrant culture of Portugal, enjoying its sun and sea Relocation Package IncludesYour flight is covered – we’ll ensure a safe journey to PortugalA warm welcome at the airport and assistance with settling inComfortable accommodation in shared living spacesFree Portuguese language courses to help you integrateNumerous activities to enjoy, such as football matches, surf lessons, beach barbecues, and cultural events :::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::: Learn More About Atlean World Atlean World is your dedicated recruitment partner, guiding you through every step of this exciting adventure. Your Journey with UsA Friendly WelcomeAs soon as you apply, one of our recruiters will reach out to you for a friendly chat, guiding you through the role and ensuring you feel prepared for what lies ahead. Your Questions AnsweredIf you have any questions or concerns, feel free to ask. Our recruiters are here to provide clarity and a complete understanding of the opportunity. Connecting You to the Right OpportunityOnce you’re excited and ready, we will prepare you for the next steps and connect you with our client, bridging your aspirations with your ideal career. Here for You, AlwaysOur support continues even after the introduction. We remain available for assistance throughout your transition.

Are you ready to embark on an exciting career path representing some of the world's most dynamic brands? We're on the lookout for a dedicated Customer Support Advisor who is passionate about providing top-notch customer service and enhancing performance standards. If you thrive on helping others and have a natural curiosity, you might just be the perfect fit for our team!Join us to grow your skills, advance your career, and enjoy the rewarding experience of working in a globally recognized, people-centric organization.Key Responsibilities:Communicate with customers via calls and emails, offering guidance and detailed knowledge of our products and services.Assess customer requests, make informed decisions, and process inquiries effectively.Contribute to ongoing improvements in customer satisfaction.

Are you eager to transform your knack for problem-solving into exceptional customer service? We are seeking passionate individuals fluent in Dutch to deliver timely and high-quality support for a prominent global technology company. In this role, you will assist a diverse range of users with their technical needs, ensuring every interaction is seamless, informative, and effective. Key ResponsibilitiesRespond accurately and attentively to incoming inquiries via email and chat.Adhere to established protocols for issue resolution and escalate complex situations when necessary.Achieve set service standards and contribute to the overall performance of our support team.Engage in continuous learning through regular training, coaching, and feedback sessions.QualificationsPrior experience in a contact center is essential.Exceptional written communication skills.Comfort with managing chat and ticket inquiries.Experience with service programs in the advertising technology sector is preferred.Product support background is a plus.Familiarity with social media products and a foundational understanding of digital advertising.Demonstrated adaptability and flexibility within a dynamic work environment.Strong troubleshooting abilities to investigate and comprehend complex customer concerns.BenefitsJoin a multicultural and welcoming team that values your contributions and professional growth.Work from our office in Porto, one of Europe’s most vibrant cities.Opportunities for professional development and hands-on experience with cutting-edge technology products.Enjoy a supportive workplace where your efforts truly make an impact. Includes Relocation PackageYour flight to Portugal is covered by us.A warm welcome at the airport and assistance with settling in.Comfortable shared accommodation provided.Complimentary Portuguese lessons to help you integrate.Participate in exciting activities such as football matches, surf lessons, beach barbecues, and cultural events. :::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::: Discover Atlean World Atlean World will be your trusted recruitment partner throughout this exciting journey. Your Journey with UsA Warm WelcomeAs soon as you apply, one of our recruiters will connect with you. We’ll have a friendly conversation, guide you through the role, and ensure you feel confident about the next steps.Your Questions AnsweredHave any doubts or curiosities? We're here to help!

Mercier Consultancy MD is hiring a Portuguese Customer Support Agent to join its team remotely from Porto, Portugal, with the added benefit of full relocation support to Greece. This position centers on assisting Portuguese-speaking customers, handling their questions and concerns across several channels. What you will do Deliver customer support in Portuguese via phone, email, and live chat. Help clients with account management, answer product-related questions, and resolve any issues they report. Address customer complaints and work to maintain strong satisfaction levels. Document all customer interactions accurately and update the CRM system as required. Collaborate with colleagues to solve complex problems and improve the customer experience. Keep up to date with company products, services, and relevant industry trends. Relocation support This role includes comprehensive assistance for those moving to Greece, making the transition as smooth as possible.

Join our dynamic team as a Customer Support Representative! In this role, you will be the first point of contact for our customers, addressing inquiries and processing orders across our Service Retail division.Your responsibilities will include assisting customers with phone banking ID, T-PIN, and Postbank app setup, blocking and unblocking cards, exchanging cards, and documenting phishing cases. You'll also accept payment transaction orders, provide product information, and record any complaints.While sales of products and services are not currently required, there may be opportunities in the future.

Join Altersolutions as an IT HR Support Specialist where you will play a vital role in assisting our HR team. You will be responsible for providing support in various HR functions while ensuring effective communication and collaboration within the team. This position requires proficiency in French, enabling you to assist our French-speaking clients and employees seamlessly.

Join our dynamic team at Inetum as a Field Support Specialist. In this role, you will be responsible for providing exceptional support to our clients, ensuring their systems are running smoothly and efficiently. You will act as the primary point of contact for technical issues, troubleshooting them effectively and delivering solutions in a timely manner.

Join Deblock, Europe’s most innovative fintech company, at the forefront of merging traditional banking with cutting-edge digital assets. Our mission is to empower individuals to utilize modern financial tools confidently, harmonizing the trustworthiness of conventional finance with the breakthroughs of Web3. At Deblock, you’ll be part of a dynamic, high-performing team dedicated to redefining financial services while enjoying the journey.We are currently seeking enthusiastic Customer Support Agents to enhance our team in Porto. Are you ready to make a difference?Key ResponsibilitiesDeliver exceptional customer support via chat and email with a friendly and efficient approach.Assist customers by troubleshooting product inquiries, account issues, payment concerns, and general questions.Adhere to internal procedures to ensure compliance, safety, and customer protection.Escalate cases as necessary to the FinCrime, Tech, or Product teams.Participate in rotating shifts, including occasional weekends, to cater to our European clientele.Collaborate with team members to enhance processes and elevate customer experience.Maintain clear documentation and contribute to a continuously evolving knowledge base.Act as the voice of the customer within the organization, influencing future improvements.Desired QualificationsFluent in written and spoken English.Strong interpersonal and communication skills.Detail-oriented with a proactive problem-solving attitude.Ability to work flexible shifts, including evenings and weekends.Curiosity, motivation, and a desire to learn about fintech, payments, and cryptocurrency.Previous customer support experience is an advantage.Must be eligible to work in Portugal.Willingness to work on-site in the heart of Porto (Baixa).What We OfferCompetitive salary exceeding market rates for junior roles.Comprehensive health insurance including dental coverage.Meal allowance to support your daily needs.All necessary technology provisions (laptop and accessories).Join the fastest-growing fintech in the area, backed by a world-class team.Real opportunities for career advancement: your growth is our growth.

Are you ready to embrace life in the vibrant and artistic city of Porto while working for a multinational company in an inspiring international atmosphere filled with great music, delectable food, and exquisite wine? If this sounds appealing, we want to hear from you!Your Responsibilities:As a Travel Advisor, you will engage with customers through various channels, including email and phone, providing assistance with enthusiasm and professionalism. You will help customers manage their reservations, cancellations, and billing inquiries, ensuring a seamless experience. Additionally, you will attract new customers by answering inquiries related to car rental services, offering tailored information to meet their needs. Your role also involves gathering information from new customers and entering it into our platform, processing contact requests promptly, and fostering a strong commitment to our client's brand.

Join our dynamic team at inetum2 as a Field Support Specialist in Porto. In this role, you will be integral in providing exceptional support and solutions to our clients, ensuring their systems operate smoothly and efficiently. You will collaborate with diverse teams, troubleshoot issues, and contribute to the continuous improvement of our services.

Join inetum2 as an Application Production Support Specialist and become an integral part of our dynamic team. In this role, you will be responsible for providing top-tier support for our applications, ensuring seamless operation and user satisfaction.

Quickly diagnose and resolve both technical and functional issues (L2/L3), ensuring swift service restoration and thorough root-cause analysis.Manage daily operations across management chains, including batch processing, data transfers, and workflow oversight.Lead the orchestration and management of software releases and hardware infrastructure updates, minimizing disruptions to business operations.Implement and oversee monitoring tools such as Dynatrace, Prometheus, and Grafana to assess load, performance, and overall application health.Create automation scripts using Python and Bash, and leverage DevOps tools like Ansible for repetitive task automation, log parsing, and health checks.Develop and enhance application documentation, maintain runbooks, and establish operating procedures to facilitate team scalability.Analyze application performance and user feedback to recommend and execute functional or technical enhancements.

Join Mystic Ocean as a German Language Instructor, reporting directly to the Human Resources Manager. In this role, you will play a vital part in the successful delivery of onboard German language courses, handling various responsibilities associated with the program.This position encompasses a range of duties, and may require you to undertake additional job-related tasks as assigned by your supervisor or management. All responsibilities must align with the company’s Safety, Quality, and Environmental Standards.Key responsibilities include:Designing and delivering engaging lessons and learning schemes.Creating a safe and stimulating environment that encourages learning.Collaborating with department heads to ensure the German Language Program is accessible to all crew members.Developing tailored classes for departments with direct guest interaction to enhance service quality.Monitoring and assessing student progress and development.Conducting regular assessments to track and support student advancement.Organizing graduation ceremonies to celebrate course completions.Assisting the Human Resources Manager with weekly and monthly reports concerning the German courses offered onboard.Maintaining accurate records in HR systems, including course completion certifications.Providing support to the Crew Administration Office during crew change days.Financial Responsibilities:Being mindful of material and resource usage.Ensuring proper maintenance and respect for company property.Safety & Discipline Responsibilities:You are required to:Understand and implement the company’s Mission Statement.Adhere to uniform policies and grooming standards.Participate in emergency drills and understand safety protocols.

Join bluwalk as a Customer Success Specialist, where you will play a key role in ensuring our clients achieve maximum satisfaction with our services. You will be the point of contact for our customers, helping them understand our offerings and guiding them to success. Your ability to build relationships and communicate effectively will be crucial in enhancing customer experience and fostering loyalty.

Join our dynamic team as a Junior Order to Cash (O2C) Specialist, where you will play a crucial role in facilitating the complete Order-to-Cash process. Your primary focus will be on the timely and accurate entry of customer orders, billing, collections follow-ups, and reconciliations.This opportunity is perfect for individuals with a solid foundation in accounting who are eager to advance their careers in finance operations and gain insights into global O2C processes. Key Responsibilities:Accurately process customer orders through emails and inquiries, ensuring timely execution.Generate invoices and credit notes while adhering to company policies.Handle daily cash applications of customer payments with precision.Monitor accounts receivable aging reports and proactively follow up with customers regarding overdue invoices.Assist in resolving basic customer inquiries and escalate complex disputes when necessary.Support the reconciliation process, month-end and quarter-end closing activities, as well as fulfill audit requirements.Keep customer master data updated in the ERP system.

Sei un madrelingua italiano in cerca di un'opportunità entusiasmante a Porto? Hai una passione per la risoluzione dei problemi e il lavoro di squadra? Unisciti a noi come Specialista Sinistri Automotive e diventa una figura chiave nella gestione dei sinistri automobilistici in un contesto internazionale di alto livello.SedePorto, Portogallo (Primo mese in presenza → successivo passaggio a modello ibrido in base alle performance)Cosa FaraiCome Specialista Sinistri Automotive, le tue responsabilità includeranno:Registrare e gestire i sinistri nei sistemi interni.Gestire richieste di riparazione automobilistica secondo la copertura contrattuale.Valutare l’ammissibilità delle richieste e analizzare i rischi associati.Prendere decisioni informate e comunicarle a clienti e partner.Garantire il rispetto degli standard di qualità, sicurezza e gestione del rischio.Contribuire con idee per migliorare i processi e l’efficienza del team.Condividere conoscenze e supportare un ambiente di lavoro positivo.

Join our dynamic team as a Junior Order-to-Cash Specialist, where you will play a pivotal role in managing the full Order-to-Cash process. This position emphasizes order entry, billing, collections follow-ups, and reconciliations. It's an excellent opportunity for those with a solid understanding of accounting principles who are eager to advance their careers in finance operations and gain international experience in O2C processes. Key Responsibilities:Accurately and promptly process customer orders received via email and inquiries.Create invoices and credit notes while ensuring adherence to company policies.Execute daily cash applications for customer payments.Review accounts receivable aging reports and engage with customers regarding overdue invoices.Assist in resolving basic customer inquiries and escalate complex issues when necessary.Support monthly and quarterly reconciliations, closing activities, and audit preparations.Keep customer master data updated within the ERP system.

Become part of a pioneering organization in insulin delivery and diabetes technology. We specialize in the design, manufacturing, and distribution of state-of-the-art automated insulin delivery systems that simplify diabetes management, opening up new horizons for patients, their families, and healthcare professionals. Key Responsibilities:• Deliver outstanding customer service and technical support for medical devices, ensuring precise order management and compassionate assistance for patients in European markets.• Provide technical guidance and troubleshooting for diabetes-related medical devices and accessories.• Assist patients with product usage through various communication channels (phone, email, chat, SMS).• Handle order processing, renewals, and documentation according to established guidelines.• Utilize active listening and empathy in challenging situations.• Adhere to defined procedures and scripts to maintain regulatory and safety standards.

Join Atlean World, a forward-thinking HR SaaS consultancy dedicated to fostering multicultural environments where diversity thrives. We excel in multilingual recruitment strategies, ensuring a seamless and enjoyable experience for candidates.Your Future Awaits - Unrestricted Opportunities! Become part of a global leader in insulin delivery and diabetes technology, creating innovative automated systems that simplify diabetes management for patients and their loved ones. Our mission is to empower individuals and healthcare providers with advanced solutions.Key Responsibilities:• Deliver top-notch customer service and technical support for medical devices, managing orders accurately while providing compassionate assistance to patients across Europe.• Offer technical guidance and troubleshooting assistance for diabetes-related devices and accessories.• Support patients through various channels including calls, emails, chats, and SMS.• Oversee order processing, renewals, and documentation in alignment with regulatory standards.• Utilize active listening and empathy in challenging situations.• Adhere to established procedures and guidelines to maintain compliance with safety and regulatory standards.