IT Support Specialist

We are seeking a dedicated IT Support Specialist to join our dynamic team in Philadelphia. In this role, you will be responsible for providing top-notch technical support to our clients and ensuring that their IT systems are functioning optimally.As an IT Support Specialist, you will troubleshoot hardware and software issues, assist with network setup and ma…

Join Artech Information Systems LLC as an IT Support Specialist, where you will play a critical role in ensuring the smooth operation of our IT systems and support for our users in Philadelphia. You will provide technical assistance, troubleshoot issues, and maintain our IT infrastructure. If you are passionate about technology and helping others, this is the perfect opportunity for you!

Key ResponsibilitiesTechnical Solution ManagementServe as a technical authority for designated technology solutions, possessing a comprehensive understanding of system configurations, workflows, and integrations.Create, update, and organize detailed documentation, including system standards, configuration notes, known issues, workarounds, release notes, and user manuals.Manage a structured service ticketing environment, providing timely updates, effective communication, and adherence to internal service standards.Identify and analyze recurring issues or trends within the ticket queue, taking proactive measures to address root causes.Collaborate closely with development and support teams (both internal and vendor-based) to resolve issues, implement enhancements, and prioritize system improvements.Conduct preliminary testing of enhancements, patches, and upgrades; coordinate with business subject matter experts for further validation.Research and advocate for the adoption of existing and emerging technologies to enhance the operational effectiveness of Revenue’s operations.Relationship ManagementEstablish and maintain strong, consultative relationships with various Revenue business units, central OIT areas, and technology vendors.Act as the primary liaison for assigned systems concerning coordination, communication, and strategic planning.Develop a deep understanding of the business processes and requirements linked to supported systems.Engage in regular status and planning meetings with stakeholders, advocating for system needs, upgrades, and support priorities.Monitor and assess vendor performance, escalating any concerns, and ensuring compliance with agreed service expectations.Deliver clear and timely reports to Revenue IT leadership regarding issues, system performance, ticket trends, vendor activities, and user satisfaction.

Join the City of Philadelphia as an Application Support Specialist, where you will play a critical role in ensuring the smooth operation of applications that serve our vibrant community. You will be responsible for troubleshooting, supporting, and enhancing application performance. Your expertise will contribute to improving user experiences and operational efficiencies.

Join the City of Philadelphia as a Technical Support Specialist 3, where you will be integral in managing and configuring desktop and laptop systems, deploying both off-the-shelf and custom applications, and delivering outstanding IT services. Your role will involve providing tier 1, 2, and 3 technical support to end users by researching, diagnosing, and resolving technical issues, as well as addressing user requests. You will also be responsible for tracking support tickets, responding to inquiries, and collaborating with project teams to ensure seamless IT operations.Key ResponsibilitiesAs a Technical Support Specialist, you will handle calls and emails from end users requiring assistance with IT-related requests and incidents. An ideal candidate should possess a solid understanding of personal computers, operating systems, and widely-used software such as MS Office and Adobe Acrobat. You will create support tickets within the City’s ticketing system and escalate issues as necessary.

Join our dynamic team at Artech Information Systems LLC as a Desktop Support Specialist! In this role, you will provide crucial support in troubleshooting and resolving technical issues for end-users. Your expertise will ensure that our clients enjoy a seamless and efficient computing experience.

Join our dynamic team as a Flu Finance Support Specialist where you will play a pivotal role in providing financial support related to flu vaccination programs. This position is designed for individuals passionate about healthcare finance and looking to contribute to meaningful public health initiatives.

As an Administrative Support Specialist, you will play a crucial role in ensuring efficient operations within our organization. Your responsibilities will include managing schedules, organizing meetings, and handling correspondence. You will serve as the first point of contact for clients and visitors, providing excellent customer service and support.

Role Overview The Market Development Specialist for the Northeast region supports Alphatec Spine’s clinical and technical initiatives, focusing on SafeOp™ and other ATEC technologies. This position builds relationships with hospitals, surgeons, and internal sales teams to drive adoption and growth in assigned territories. The role requires frequent travel and close coordination with marketing and sales leadership to achieve strategic targets. Main Responsibilities Support Sales Agents, Surgeons, Operating Room staff, and Biomedical Departments during surgical procedures involving Informatix technologies. Partner with Sales Operations, Customer Service, and Set Administration to maintain high customer satisfaction and effective asset management. Align regularly with Marketing and Sales Leadership to advance strategic objectives. Build deep knowledge of procedures, implant systems, and instruments by participating in Alphatec Spine’s training programs. Follow company protocols for troubleshooting and supporting ATEC products. Lead and participate in field-based training for agents, field representatives, and team members. Collect and communicate customer feedback to help improve service quality. Submit timely and accurate complaint reports to meet quality system requirements. Stay up to date on market trends and advancements in Alpha Informatix and ATEC Spine products to serve as a subject matter expert. Complete administrative tasks, including activity logs, travel reports, and expense reports, in line with company policies. Attend company and industry events, such as sales meetings, seminars, training sessions, conventions, and trade shows as needed. Keep all required Certifications and Hospital Vendor Credentials current. Participate in development programs aimed at strengthening relationships with surgeons and sales teams. Handle additional duties as assigned. Location and Travel This role is based in Philadelphia, Pennsylvania, and covers the Northeast region. Regular travel is required.

About the RoleSellers Dorsey is on the lookout for a dynamic Lead Desktop Support Analyst to join our team. In this pivotal role, you will work closely with the IT Infrastructure Manager to enhance and maintain our technological infrastructure while ensuring the smooth day-to-day operation and management of M365 services. You will also serve as the interim leader in the absence of the IT Infrastructure Manager.Key ResponsibilitiesAdministration & Support for M365: MS Entra-ID, Intune and Intune deployments, Global Secure Access, Windows Administration.Management of Cisco Duo and related security measures.Support and troubleshooting of various desktop applications and hardware.Assisting in the development of IT policies and procedures to enhance operational efficiency.

Join our dynamic team at Fastmail as a Customer Support Agent in our Philadelphia office! As a valued member of our dedicated support team, you will engage with our customers to provide exceptional service and thoughtful solutions. Your role will involve addressing customer inquiries, troubleshooting technical issues like IMAP configurations, and guiding users through our features, ensuring they feel heard and supported.About FastmailFounded in 1999 and headquartered in Melbourne, Australia, Fastmail is the premier independent email service provider with a global clientele. Our mission is to enhance the email experience, delivering a premium service that customers are proud to use. We are committed to improving email for our users and the broader community through our advocacy for open standards and technology.Our CultureAt Fastmail, our core values guide our actions:Good Internet Citizens: We believe in open protocols and fostering positive relationships.Building the Future: We lead the industry by developing and improving standards and technologies.Seeking Understanding: We are dedicated to understanding our systems deeply.Valuing Discussion: We promote constructive collaboration to reach consensus.Role ResponsibilitiesIn this role, you will:Provide compassionate support to customers and empower them to resolve challenges independently.Troubleshoot and address technical issues, accurately documenting and escalating as needed.Respond promptly to customer queries through various communication channels, focusing on quality written communication.Gain proficiency in our support tools and documentation.Continuously enhance your product knowledge, staying updated on email technology and relevant issues.Create and maintain customer-facing help pages and internal documentation.Help protect customer data by adhering to privacy and security best practices.Collaborate with our international team across Australia and India via Slack, email, and daily Zoom meetings.

Join a dynamic team as a Desktop Support Analyst with one of the premier FinTech companies in the United States.We seek a resourceful and innovative Support Analyst who thrives in a problem-solving atmosphere, possessing both creative and analytical skills.The ideal candidate will demonstrate exceptional written and verbal communication abilities, seamlessly collaborating with IT leadership and domain experts.Fluency in both English and French is essential for this role.As a Support Analyst, you will assist end-users with diverse computing challenges.

Fortune Brands Innovations, Inc. is seeking a Regional Product Specialist based in Philadelphia. This position plays a key part in supporting product quality and customer satisfaction throughout the region. Role overview The Regional Product Specialist works with both sales teams and product development to align offerings with market needs. The goal is to ensure products meet customer expectations and support the company’s reputation in the area. What you will do Collaborate with sales and product development teams to address market demands Support product strategies that improve customer satisfaction Help strengthen client relationships and enhance the company’s presence in the Philadelphia region Requirements This role requires strong communication skills, a focus on customer needs, and the ability to work effectively with cross-functional teams.

Role overview The Siting and Routing Specialist at AECOM in Philadelphia plays a key part in project planning and execution. The position centers on analyzing sites and developing routing strategies, working closely with engineers, planners, and stakeholders. This collaboration helps ensure that each project meets technical standards and follows regulatory guidelines. What you will do Conduct site assessments to determine feasibility and identify constraints for new projects Analyze environmental impacts associated with proposed sites and routes Create routing plans that meet technical specifications and comply with regulatory requirements Work with internal teams and external stakeholders throughout different phases of each project Use analytical skills to support data-driven decisions during project development

Join our dynamic team at Alpha Insight Inc. as a Customer Support Manager. In this pivotal role, you will lead and inspire our customer support team to deliver exceptional service and support to our clients. You will be responsible for developing support strategies, managing team performance, and ensuring a high level of customer satisfaction. Your leadership will be crucial in enhancing the overall customer experience and driving continuous improvement.

Join our dynamic team at Artech Information Systems LLC as a Production Support Analyst in the vibrant city of Philadelphia. We are seeking an enthusiastic individual who is passionate about technology and problem-solving to support our production environment. This role is pivotal in ensuring the stability and functionality of our systems.As a Production Support Analyst, you will collaborate with cross-functional teams to diagnose and resolve issues, perform system monitoring, and ensure that our production systems run smoothly. Your analytical skills and attention to detail will contribute to our mission of delivering top-notch services to our clients.

Overview Utilize your extensive experience in the telecommunications sector and your expertise to design, implement, and manage targeted industry campaigns that align with strategic objectives. As a GIS Industry Solutions Specialist, you will conduct thorough research and provide insights on financial, technological, and market dynamics within the telecommunications field. You'll collaborate effectively with key internal stakeholders to define, execute, and assess the telecommunications marketing strategy. Responsibilities Design, oversee, and implement campaign tactics along with internal communications to achieve integrated campaign success metrics, including: Organizing conferences, trade shows, seminars, webinars, and workshops Creating collateral such as blogs, white papers, brochures, and articles Managing web and social media presence Handling press media and advertising initiatives Work closely with various Esri teams, including marketing, sales, product development, international distributors, training, and partner teams to successfully deliver campaigns and generate qualified leads Collaborate with Industry Managers and Marketing Specialists to monitor campaign progress at all stages, proactively guiding activities with internal and external clients Research and drive strategic industry positioning relevant to the telecommunications sector, ensuring validation by internal and external experts Coordinate with business development and professional services teams to identify requirements for industry-specific solutions and develop tailored offerings Foster a robust user community through printed materials, online forums, and user groups Develop deep expertise in GIS applications and deliver product demonstrations and industry insights to support press and analyst briefings, partner interactions, and customer engagements Requirements A minimum of 5 years of experience within the telecommunications industry Solid understanding of GIS and its role within telecommunications Exceptional communication skills, encompassing written, verbal, and presentation abilities Highly organized, self-driven, and capable of managing multiple tasks with changing priorities A quick learner with a positive and proactive attitude Strong decision-making, problem-solving, and creative thinking abilities A collaborative team player with strong interpersonal skills Bachelor's degree in a relevant field, such as engineering, marketing, GIS, or geography

Join our dynamic team at Artech Information Systems LLC as a Product Support Analyst. This entry-level position offers a fantastic opportunity to develop your skills in a fast-paced environment. You will be responsible for providing exceptional support to our clients, addressing inquiries, and ensuring a seamless user experience. If you are passionate about technology and eager to learn, we encourage you to apply!

Insomnia Cookies seeks a Leave & People Operations Specialist to join the People Team at the Center City Philadelphia headquarters. This position plays a key role in supporting employees throughout their journey, from onboarding to navigating major life events. The work combines detailed operational tasks with direct employee interaction and support. Leave of Absence Management Oversee the full lifecycle of leave of absence cases, ensuring all actions comply with federal, state, and local regulations. Act as the primary contact for employees and managers regarding leave policies, processes, and expectations. Coordinate with third-party administrators to deliver a consistent leave experience. Maintain accurate records and documentation for each leave case, keeping communication timely and clear. Handle complex or escalated leave cases with thorough case management. Onboarding and Compliance Guide new hires through onboarding using the HRIS (currently UKG), ensuring prompt and accurate setup. Oversee I-9 compliance through E-Verify, including case management and reverifications. Review new hire offer letters for accuracy and regulatory compliance. Manage background checks for candidates in the U.S. and Canada, including all related communication. Troubleshoot onboarding system issues to support a smooth hiring process. Employee Support and Team Collaboration Respond to employee questions via the People Team ticketing system (FreshDesk), escalating issues when needed. Provide timely, empathetic support on HR topics, especially those related to leave and onboarding. Assist with unemployment claim processing and documentation. Support employee data requests, audits, and government reporting. Operational Support and Process Improvement Identify opportunities to improve onboarding and leave processes to enhance efficiency and employee experience. Maintain and update knowledge base articles and response templates. Assist with data validation, audits, and compliance tracking as needed.

Join NoGigiddy as a Chat Support Agent!Are you eager to start your journey in customer support? NoGigiddy, a leading on-demand staffing app, is on the lookout for passionate individuals to become Chat Support Agents. This remote entry-level position offers the perfect opportunity to engage with our users and provide exceptional support.As a Chat Support Agent, you'll be the friendly voice guiding users through our platform, ensuring they have a smooth and enjoyable experience. If you have a positive attitude and a willingness to learn, we encourage you to apply!