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Experience Level
Manager
About the job
The Customer Enablement Manager at Figma supports clients in Paris by making sure they get real value from Figma’s design platform. The role centers on delivering tailored guidance, sharing helpful resources, and offering support that fits each customer’s needs.
What you will do
Lead projects aimed at improving the customer experience and increasing adoption of Figma’s tools.
Create and run training programs that help customers become more confident and skilled with the platform.
Collaborate with teams across Figma to communicate customer insights and coordinate on support strategies.
Role overview The Customer Enablement Manager at Figma supports clients in Paris by making sure they get real value from Figma’s design platform. The role centers on delivering tailored guidance, sharing helpful resources, and offering support that fits each customer’s needs. What you will do Lead projects aimed at improving the customer experience and incre…
Join our dynamic team at Lightspeed as a Sales Enablement Manager. In this pivotal role, you will be responsible for equipping our sales teams with the essential tools, resources, and knowledge they need to succeed. You will work closely with our sales and marketing departments to develop and implement effective training programs and materials that drive sales performance and enhance customer engagement.
Role Overview*Fluency in both French and English is essential for this position.*Regional Enablement ImplementationAs a Sales Enablement Manager, you will play a pivotal role in crafting, executing, and refining enablement programs that enhance the performance, efficiency, and uniformity of Sales Teams throughout the region. You will collaborate closely with Sales Leadership & Operations, cross-functional team members, and subject matter experts to equip Sales Development Representatives (SDRs) and Account Executives with the necessary skills, resources, and knowledge to effectively drive revenue growth within their assigned territories.Regional Enablement PartnershipServe as the Enablement Business Partner for your region, employing your in-depth analysis and comprehensive understanding of the business environment to identify gaps, prioritize initiatives, and create actionable solutions. Advocate for your region by presenting compelling cases for essential resources and support, ensuring alignment with the Enablement team.Key ResponsibilitiesEnablement Strategy & Program DevelopmentWork in tandem with the Enablement Team Manager to develop and implement robust enablement strategies that focus on prospecting, territory management, solution selling, and deal closure.Training Design & DeliveryDesign and facilitate onboarding programs tailored specifically for Field Sales Account Executives, along with skill development workshops that transition knowledge into practical skills through innovative methods such as flipped classrooms, role-plays, simulations, and hands-on learning experiences including ride-alongs and in-territory coaching sessions.Content & Tools CreationCreate impactful enablement materials, including playbooks, territory planning frameworks, pitch decks, objection-handling guides, demo scripts, and customer conversation frameworks to ensure effective and consistent selling practices.Cross-Functional CollaborationCollaborate with Product, Marketing, Operations, and regional Sales Leadership to maintain alignment in messaging, product positioning, and go-to-market strategies across various territories and segments.Coaching & Performance SupportDeliver targeted coaching to Field Sales Account Executives, enhancing their capabilities in prospecting, presentation, negotiation, and pipeline management. Conduct regular ride-alongs and shadowing sessions.
alan is looking for a Sales Enablement Lead to support sales teams across Paris, Madrid, Barcelona, and Bruxelles. This position centers on developing resources, strategies, and training programs that help sales professionals reach their targets. Key responsibilities Develop and update sales training materials that are straightforward, useful, and easy to apply in daily work. Organize and lead workshops and training sessions to strengthen sales skills and deepen product understanding. Collaborate with teams throughout the company to make sure sales efforts reflect overall business priorities. Locations Paris, France Madrid, Spain Barcelona, Spain Bruxelles, Belgium
Join Aircall, a leading AI-driven customer communications platform, where over 22,000 companies globally leverage our innovative solutions to enhance revenue generation, expedite issue resolution, and expand their customer-facing teams. We are revolutionizing the way customer communications are managed by integrating voice, SMS, WhatsApp, and AI into a unified workspace.Our success is rooted in a fundamental belief: empower teams to work more intelligently, not just harder. Our AI Voice Agent automates routine calls, AI Assist optimizes post-call activities, and AI Assist Pro provides real-time support to help individuals perform at their best. This leads to increased revenue, quicker resolutions, and teams that can scale confidently.With our headquarters in Paris, we also boast a significant presence in North America from our Seattle HQ, complemented by teams in Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We have developed a product that our customers adore, and our business is rapidly growing, supported by top-tier investors and driven by rapid AI advancements across various product lines.At Aircall, you’ll be part of a dynamic organization that values ambition, product innovation, and focused execution, with visible impact, swift decision-making, and genuine growth opportunities.Our Work Culture at Aircall: We prioritize customer satisfaction, rely on data-driven decision-making, and strive to achieve significant results. We value accountability, a culture of continuous learning, and promptness. If you excel in a collaborative and fast-paced environment where trust and impact are paramount, you will thrive here.We are currently looking for an enthusiastic and detail-oriented GTM Enablement Intern to join our GTM Enablement team. This role provides a unique opportunity for a current student or recent graduate to dive deep into the realm of B2B SaaS and Go-to-Market (GTM) strategies.The ideal candidate will play a vital role in supporting our GTM initiatives, ensuring smooth project execution, and fostering effective communication across the GTM organization to facilitate internal change processes and enhance the capabilities of our sales and marketing teams.This internship will be held in our Aircall Paris office and is set to last for 6 months.
Equativ, founded in 2001 and headquartered in Paris, develops technology that supports clients in managing and growing digital revenue. With a presence in 19 countries and a team of over 700 professionals, the company focuses on transparent audience monetization and values both innovation and career development. Role overview The RFP & Sales Enablement Specialist - VIE London works within the Sales Enablement team, concentrating on demand-side projects for the EMEA and APAC regions. This position is based in Paris. What you will do Work closely with Sales teams to develop tailored, persuasive proposals for agencies and brands. Oversee RFP (Request for Proposal) processes, ensuring all documentation is accurate and clear. Collaborate with Product, Sales, and Marketing teams to turn technical features into effective sales materials. Support the positioning of Equativ’s technology and value in competitive sales scenarios. Requirements Experience managing RFPs or supporting sales enablement, ideally in AdTech or a related industry. Strong communication and organizational abilities. Comfort working with colleagues across different teams and time zones, particularly in EMEA and APAC. Skill in translating technical information for non-technical audiences.
Join Deezer as a Sales Enablement Intern for a 6-month internship in the vibrant city of Paris! This role is perfect for passionate individuals eager to gain experience in sales support and enablement. You will collaborate with our dynamic sales team to develop materials, assist in training sessions, and contribute to enhancing our sales strategies. This internship is an excellent opportunity to showcase your skills and develop your career in a leading music streaming service.
iliad-free is hiring a Customer Operations Manager in Paris to help elevate the customer experience. This position centers on leading day-to-day operations and supporting a team dedicated to high service standards. What you will do Supervise and refine operational processes that shape customer satisfaction Lead, mentor, and develop a team focused on customer service Promote consistent, attentive support for every customer Role focus This role emphasizes hands-on leadership and a commitment to delivering reliable, effective support to customers in Paris.
Notre Mission Chez Doctrine, nous nous engageons depuis 2016 à transformer l'accès au droit en le rendant plus accessible à tous. En tant que première plateforme d'intelligence artificielle juridique, nous offrons aux avocats et juristes la possibilité de se libérer des tâches répétitives, leur permettant de se concentrer sur leurs missions essentielles. Que ce soit pour comprendre un dossier, rechercher des informations ou rédiger des documents, Doctrine facilite chaque étape de leur travail. Aujourd'hui, nous comptons plus d'un million de visites mensuelles et accueillons chaque jour de nouveaux professionnels du droit. Notre ambition est d'étendre notre leadership à l'échelle européenne, avec des lancements déjà réalisés en Italie et une expansion en Allemagne en cours. Nous croyons fermement qu'une approche globale doit être couplée à une mise en œuvre locale, et c'est pourquoi nous attachons une importance capitale à comprendre les besoins spécifiques de nos clients et les nuances de chaque système juridique.Nos Valeurs Défier le statu quo. Nous encourageons les idées audacieuses et l'innovation.Liberté et responsabilité. Nous valorisons l'autonomie et l'impact de chaque membre de l'équipe.La connaissance est un pouvoir. L'apprentissage continu est au cœur de notre mission.Innover par l'itération. Nous croyons en l'importance d'écouter nos clients et d'adapter notre offre aux besoins du marché.Nous sommes à la recherche de plusieurs Customer Success Managers pour accompagner nos comptes stratégiques au sein des départements juridiques et des cabinets d'avocats.En intégrant une équipe dédiée à la relation client, vous collaborerez étroitement avec les chargés de compte pour déployer notre solution chez nos clients et diversifier l'utilisation de notre service.Votre rôle sera d'assurer que les avocats et juristes exploitent pleinement notre plateforme d'intelligence juridique. Grâce à vos conseils et votre expertise, vous deviendrez un partenaire de confiance pour nos utilisateurs.
Join our dynamic team at Streem Energy as a Customer Operations Manager! In this pivotal role, you will be responsible for empowering our clients to maximize their day-to-day use of our innovative services. Your primary focus will be to maintain the integrity of the data provided, optimize the configurations of our Streem data models and services tailored to each user, and cultivate strong relationships with key stakeholders while promoting our latest features.The Customer Operations team is integral to Streem’s daily operations, acting as a vital link among our technology team, product manager, sales team, clients, and external partners. This position offers an exciting opportunity to help expand Streem’s presence in new markets and sectors.Key Responsibilities:Deliver outstanding customer support to ensure client satisfaction throughout the implementation and ongoing use of Streem Energy's solutions.Engage with diverse stakeholders, including meter operators, grid managers, and aggregators.Address client inquiries promptly and accurately, continuously seeking streamlined and automated solutions to complex challenges.Oversee the quality of Streem data to identify and rectify potential bugs and issues proactively.Develop a comprehensive understanding of our clients’ business goals, requirements, and key performance indicators (KPIs).Convey client needs and product insights to drive ongoing enhancements of our service offerings.Serve as a strategic partner to clients, offering advice on best practices and identifying avenues for optimizing their engagement with our solutions.
Join Eurofins Scientific, a global leader in laboratory services, as a Customer Service Manager. In this pivotal role, you will oversee the customer service team, ensuring exceptional service delivery to our clients. You will be responsible for developing and implementing customer service strategies that drive satisfaction and loyalty.
Join Aircall, a pioneering unicorn in the realm of customer communications. Our AI-driven platform is utilized by over 22,000 businesses globally, empowering them to enhance revenue, address challenges swiftly, and scale their customer service teams. We are revolutionizing customer engagement by integrating voice, SMS, WhatsApp, and AI into a unified workspace.Our growth is fueled by a straightforward principle: enable teams to work smarter, not harder. With features like the AI Voice Agent automating routine calls, AI Assist facilitating post-call tasks, and AI Assist Pro providing real-time support, we empower our users to excel in their roles. The outcome? Increased revenue, expedited resolutions, and confident team scalability.Headquartered in Paris, our European hub, Aircall also maintains a robust presence in North America with an HQ in Seattle, and teams in Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. Our innovative products have garnered customer loyalty, and our business is rapidly expanding, supported by top-tier investors and a commitment to rapid AI advancements across diverse product lines.At Aircall, you will be part of a dynamic company that is ambitious, product-focused, and execution-driven, ensuring impactful results, swift decision-making, and real growth.Our Work Culture: We prioritize customer satisfaction, leverage data for insights, and strive for meaningful outcomes. We cherish ownership, foster continuous learning, and embrace thoughtful acceleration. If you thrive in a collaborative, fast-paced environment where trust and impact are paramount, you will find your place here.Role Overview:As an Account Manager at Aircall, you will take charge of customer success and drive revenue growth across your assigned accounts. You will enhance Net Revenue Retention (NRR) by identifying opportunities for expansion, renewal, and strengthening customer relationships. Acting as the voice of Aircall to our customers and vice versa, your role will ensure that our clients fully realize the value of their investments while promoting sustainable growth for Aircall.Your deep understanding of our clients’ diverse needs will position you as a trusted advisor, identifying growth opportunities and enhancing the customer experience. You will translate client objectives into actionable solutions, promoting adoption, value realization, and account expansion, thereby ensuring that each partnership evolves and flourishes over time.This role is both strategic and commercial, merging consultative relationship management with dynamic energy, making it essential for our customers' success and Aircall's growth.
As a Customer Success Manager at MongoDB, you will play a pivotal role in ensuring our French-speaking clients achieve success with our cutting-edge database solutions. You will leverage your expertise to guide customers through their journey, providing strategic advice and support to maximize their experience with our products.
Treatwell is looking for a Customer Success Manager - Onboarding Specialist based in Paris, Île-de-France. This position centers on welcoming new partners like hair salons, wellness centers, and beauty service providers, helping them integrate smoothly with Treatwell’s platform and setting the stage for a strong working relationship. What you will do Guide new partners through their first steps with Treatwell, ensuring they understand and use the platform’s features such as calendar management, online visibility, and bookings. Adapt onboarding and training to fit each business’s unique needs, delivering in-depth sessions and practical support. Support partners in meeting quality standards, including online presence, special offers, scheduling, and customer reviews. Spot opportunities for growth and help partners activate the right tools to succeed commercially on Treatwell. Inform partners about Treatwell’s expectations for customer experience and offer tailored recommendations aligned with their goals. Demonstrate the value of the platform from the start of each partnership. Collaborate with Tech, Finance, Sales, Content, and Web Design teams to resolve partner questions and ensure a seamless onboarding process. Act as the main point of contact for partners during onboarding. Continuous improvement Share partner feedback and challenges with your manager to help refine internal processes. Suggest improvements to the onboarding journey in line with Treatwell’s growth plans. Reporting Track key performance indicators such as activation rates, satisfaction, and tool adoption. Provide regular weekly and monthly updates on your activities to your manager.
Full-time|€45K/yr - €50K/yr|On-site|Paris, Île-de-France, France
Position: Customer Success Manager (Responsable Succès Client)Salary: €45,000 – €50,000About UsAdzuna is a leading and profitable job search engine that aggregates job listings from around the globe. Since our inception in 2011, we have been instrumental in helping over 10 million visitors monthly across 19 markets find fulfilling job opportunities. Trusted by governments and major global enterprises, we provide unique insights into the job market through our comprehensive data. We are committed to transparency in salary data and gender pay equality.Our success is driven by the skills and determination of our talented team, who are passionate about helping job seekers. If you are excited about leveraging your expertise in a pivotal role within a top global tech company, we encourage you to apply and join us!The RoleWe are on the lookout for an experienced Customer Success Manager to nurture and expand our portfolio of key strategic clients in France. This is an exceptional opportunity to elevate our French operations by ensuring outstanding account management and increasing revenue from our essential client base that utilizes our leading solutions for job advertising on social media and sponsored job postings.You will become part of a growing team of 7, collaborating closely with our B2B marketing and delivery teams. Your expertise will be invaluable; however, what matters even more is the enthusiasm you bring to the role each day. You will strive for excellence, explore innovative approaches, inspire your colleagues, and take pride in contributing to the overall success of the company.What’s in it for You?As a profitable scale-up, Adzuna is dedicated to driving meaningful change in the global job market through the power of technology and artificial intelligence, connecting individuals with better and more fulfilling job opportunities. This is a pivotal moment in our journey, making it an exciting time to join us.Here, you will act as an owner, be a team player, and make a significant impact. This position offers the chance to work alongside brilliant individuals, led by an experienced management team and dedicated, passionate founders. You will have the opportunity to drive your growth and that of the company through the following responsibilities:Manage our key accounts...
Join Scaleway as a Customer Success Manager in Paris and play a pivotal role in shaping the future of sovereign cloud solutions! Since our inception in 1999, we have been committed to creating secure, sustainable infrastructures that empower ambitious companies. Transitioning to cloud computing in 2015, we have maintained our dedication to simplicity, flexibility, and technical excellence, emerging as a leading player in Europe's cloud sector. Now, as we expand our offerings to include cutting-edge AI solutions, supported by a €3 billion investment from the Iliad Group, we are looking for a passionate Customer Success Manager to enhance customer satisfaction and drive revenue growth. Your mission will involve maximizing client retention and identifying upsell opportunities to foster long-term strategic relationships with our diverse clientele, including renowned corporations and innovative startups.
About Dedale:Dedale is a leading provider of strategic intelligence in the technology sector, offering unparalleled insights into market trends and opportunities.Our exceptional team consists of over 100 dedicated research analysts and planners who utilize a broad network of more than 10,000 market professionals to deliver actionable intelligence to investors and corporations, primarily focusing on North America and Europe.At Dedale, we pride ourselves on attracting top talent from diverse international backgrounds. Our Research & Investment team boasts extensive expertise in B2B Software due diligence, supported by a network of prominent mentors, including renowned tech founders and investors. Our Culture:Dedale fosters a dynamic environment with a team of highly skilled international professionals, including representatives from the US, China, the Philippines, France, Morocco, Latvia, and Lebanon, among others.Our leadership comprises seasoned investment experts and management consultants with backgrounds from prestigious firms such as McKinsey and BCG.Our advisory board features some of the most successful investors globally, including managing partners from leading private equity and growth equity funds, as well as successful tech entrepreneurs.We are committed to assembling an exceptional team of investment analysts who possess strong academic credentials, professional experience, and a passion for technology and investing. Your Opportunity:As a vital member of our Strategic Client Partner team, you will play a crucial role in enhancing customer retention and driving growth, significantly impacting our clients' success worldwide.In this position, you will act as the operational foundation of Dedale's Strategic Client Partner function by developing processes, playbooks, and automation that empower our team to manage a growing portfolio of over 55 accounts on our SaaS platform.You will be responsible for crafting and implementing scalable onboarding workflows, maintaining health dashboards for portfolios, identifying early warning signals in client engagement, and executing automated nurturing sequences throughout the customer lifecycle.Additionally, you will collaborate closely with Strategic Client Partners and senior leadership on renewal strategies, account planning, and cross-functional coordination.
Full-time|€35K/yr - €44K/yr|On-site|Paris, Île-de-France, France
About the Care Department at Matera Matera’s Care Department brings together several teams dedicated to supporting co-ownership clients throughout their journey: Onboarding Team: Handles setup and accounting transitions for new co-ownerships after contracts are signed. Customer Care Representative Team: Responds to client questions, provides resources, and delivers platform training. Account Manager Team: A group of 25 account managers and 4 team leads focused on growing and nurturing our existing client base. Role Overview: Customer Development Insight - Account Manager Based in Paris, this role manages a portfolio of 350 to 400 co-ownerships. Account Managers build and maintain direct relationships with the Presidents of the Syndical Councils for each property. The position centers on client retention, revenue growth, and ensuring high satisfaction scores (NPS) through upselling, cross-selling, contract renewals, and attentive support. Clients range from small rural co-ownerships with just three lots to large urban complexes with up to 300 apartments. Each community brings its own dynamics, making every day varied and engaging. What You Will Do Identify and pursue new sales opportunities within your portfolio to meet upsell and cross-sell targets. Design and implement retention and loyalty strategies tailored to each client’s needs. Monitor and improve the processes used to manage your client portfolio. Work to ensure client satisfaction, leading to successful contract renewals. Participate in general assemblies for your clients, primarily by video conference, with occasional in-person meetings in Île-de-France when required. Collaborate closely with teams across sales, onboarding, management, insurance, and property management to optimize portfolio performance and support company goals such as new offer launches, revenue targets, and reducing churn. This position involves daily interaction with a wide range of stakeholders. Understanding the unique needs of each co-ownership community is key to providing effective support and building lasting relationships.
At Outsight, we specialize in innovative software solutions that leverage 3D LiDAR technology to monitor the movements of individuals and vehicles. Our clients, ranging from transportation hubs like airports and train stations to sports venues, road infrastructures, and industrial sites, benefit from precise and anonymous Spatial Intelligence data, enhancing operational efficiency and bolstering safety and satisfaction for users. Our diverse team of scientists and engineers is dedicated to advancing our solutions from our offices in Paris, San Francisco, Sophia-Antipolis (Nice), and Hong Kong, while also supporting global initiatives from our commercial office in Spain. Learn more about us and our impact here: Insights about Outsight Our Passenger Flow Traffic Monitoring solution is utilized by leading airports and train stations worldwide, renowned for their excellence in operations and superior passenger experiences. Our solutions extend to various sectors, including tourism, retail, and sports. Furthermore, our Car Traffic Remote Monitoring product is trusted by prominent clients, including BMW. Role Overview The Senior Customer Delivery Manager plays a pivotal role in ensuring the seamless delivery of Outsight's Spatial Intelligence solutions to our esteemed clients. This position emphasizes high-quality service and unwavering adherence to Service Level Agreements (SLAs), thereby strengthening client relationships and optimizing customer satisfaction. You will serve as a vital connection between our internal engineering and commercial teams and our prestigious global clients across four continents. Key Responsibilities Lead multiphase software and hardware implementations for customers, ensuring compliance with timelines and contractual obligations. Oversee project financials, including monitoring cash flow, revenue recognition events, and coordinating with sales operations for invoicing and purchase orders. Manage multiple client engagements concurrently, typically balancing 2 to 5 customers depending on project scope. Facilitate standardized project management methodologies for all implementations, which includes: Conducting kick-off meetings, including both remote and on-site sessions that outline project overviews. Effectively presenting technical solutions to diverse stakeholder groups and engaging senior executives from large enterprises on both technical and business matters. Collaborating with technical teams to diagnose and resolve any issues that arise during implementation. Leading weekly status meetings with customers to assess progress, identify challenges, and outline next steps.
At Choco, we are committed to revolutionizing the global food system, making it sustainable through innovative approaches to food sales, ordering, distribution, and financing. Our AI-driven software bridges the gap between distributors and customers, fostering a waste-free, efficient operation. Tackling such a significant challenge demands a large-scale effort and the brightest minds. Are you ready to join us?Discover more about our mission: https://bit.ly/4fyXonBSenior Customer Success ManagerAs we expand our enterprise business throughout Europe, Choco is engaging with some of the most intricate and high-value clients in the food supply chain.In the role of Senior Customer Success Manager, you will take comprehensive ownership of the post-sales relationships for a portfolio of strategic accounts, focusing on customer retention, growth, and delivering long-term value. You will serve as a strategic partner to your clients, adeptly navigating complex stakeholder environments, fostering executive relationships, and ensuring Choco provides tangible impact across their operations.This position exists at the crossroads of commercial strategy and operational excellence, where you will manage Net Revenue Retention (NRR), drive product adoption, and influence the scalability of Customer Success for enterprise clients.
Role overview The Customer Enablement Manager at Figma supports clients in Paris by making sure they get real value from Figma’s design platform. The role centers on delivering tailored guidance, sharing helpful resources, and offering support that fits each customer’s needs. What you will do Lead projects aimed at improving the customer experience and incre…
Join our dynamic team at Lightspeed as a Sales Enablement Manager. In this pivotal role, you will be responsible for equipping our sales teams with the essential tools, resources, and knowledge they need to succeed. You will work closely with our sales and marketing departments to develop and implement effective training programs and materials that drive sales performance and enhance customer engagement.
Role Overview*Fluency in both French and English is essential for this position.*Regional Enablement ImplementationAs a Sales Enablement Manager, you will play a pivotal role in crafting, executing, and refining enablement programs that enhance the performance, efficiency, and uniformity of Sales Teams throughout the region. You will collaborate closely with Sales Leadership & Operations, cross-functional team members, and subject matter experts to equip Sales Development Representatives (SDRs) and Account Executives with the necessary skills, resources, and knowledge to effectively drive revenue growth within their assigned territories.Regional Enablement PartnershipServe as the Enablement Business Partner for your region, employing your in-depth analysis and comprehensive understanding of the business environment to identify gaps, prioritize initiatives, and create actionable solutions. Advocate for your region by presenting compelling cases for essential resources and support, ensuring alignment with the Enablement team.Key ResponsibilitiesEnablement Strategy & Program DevelopmentWork in tandem with the Enablement Team Manager to develop and implement robust enablement strategies that focus on prospecting, territory management, solution selling, and deal closure.Training Design & DeliveryDesign and facilitate onboarding programs tailored specifically for Field Sales Account Executives, along with skill development workshops that transition knowledge into practical skills through innovative methods such as flipped classrooms, role-plays, simulations, and hands-on learning experiences including ride-alongs and in-territory coaching sessions.Content & Tools CreationCreate impactful enablement materials, including playbooks, territory planning frameworks, pitch decks, objection-handling guides, demo scripts, and customer conversation frameworks to ensure effective and consistent selling practices.Cross-Functional CollaborationCollaborate with Product, Marketing, Operations, and regional Sales Leadership to maintain alignment in messaging, product positioning, and go-to-market strategies across various territories and segments.Coaching & Performance SupportDeliver targeted coaching to Field Sales Account Executives, enhancing their capabilities in prospecting, presentation, negotiation, and pipeline management. Conduct regular ride-alongs and shadowing sessions.
alan is looking for a Sales Enablement Lead to support sales teams across Paris, Madrid, Barcelona, and Bruxelles. This position centers on developing resources, strategies, and training programs that help sales professionals reach their targets. Key responsibilities Develop and update sales training materials that are straightforward, useful, and easy to apply in daily work. Organize and lead workshops and training sessions to strengthen sales skills and deepen product understanding. Collaborate with teams throughout the company to make sure sales efforts reflect overall business priorities. Locations Paris, France Madrid, Spain Barcelona, Spain Bruxelles, Belgium
Join Aircall, a leading AI-driven customer communications platform, where over 22,000 companies globally leverage our innovative solutions to enhance revenue generation, expedite issue resolution, and expand their customer-facing teams. We are revolutionizing the way customer communications are managed by integrating voice, SMS, WhatsApp, and AI into a unified workspace.Our success is rooted in a fundamental belief: empower teams to work more intelligently, not just harder. Our AI Voice Agent automates routine calls, AI Assist optimizes post-call activities, and AI Assist Pro provides real-time support to help individuals perform at their best. This leads to increased revenue, quicker resolutions, and teams that can scale confidently.With our headquarters in Paris, we also boast a significant presence in North America from our Seattle HQ, complemented by teams in Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We have developed a product that our customers adore, and our business is rapidly growing, supported by top-tier investors and driven by rapid AI advancements across various product lines.At Aircall, you’ll be part of a dynamic organization that values ambition, product innovation, and focused execution, with visible impact, swift decision-making, and genuine growth opportunities.Our Work Culture at Aircall: We prioritize customer satisfaction, rely on data-driven decision-making, and strive to achieve significant results. We value accountability, a culture of continuous learning, and promptness. If you excel in a collaborative and fast-paced environment where trust and impact are paramount, you will thrive here.We are currently looking for an enthusiastic and detail-oriented GTM Enablement Intern to join our GTM Enablement team. This role provides a unique opportunity for a current student or recent graduate to dive deep into the realm of B2B SaaS and Go-to-Market (GTM) strategies.The ideal candidate will play a vital role in supporting our GTM initiatives, ensuring smooth project execution, and fostering effective communication across the GTM organization to facilitate internal change processes and enhance the capabilities of our sales and marketing teams.This internship will be held in our Aircall Paris office and is set to last for 6 months.
Equativ, founded in 2001 and headquartered in Paris, develops technology that supports clients in managing and growing digital revenue. With a presence in 19 countries and a team of over 700 professionals, the company focuses on transparent audience monetization and values both innovation and career development. Role overview The RFP & Sales Enablement Specialist - VIE London works within the Sales Enablement team, concentrating on demand-side projects for the EMEA and APAC regions. This position is based in Paris. What you will do Work closely with Sales teams to develop tailored, persuasive proposals for agencies and brands. Oversee RFP (Request for Proposal) processes, ensuring all documentation is accurate and clear. Collaborate with Product, Sales, and Marketing teams to turn technical features into effective sales materials. Support the positioning of Equativ’s technology and value in competitive sales scenarios. Requirements Experience managing RFPs or supporting sales enablement, ideally in AdTech or a related industry. Strong communication and organizational abilities. Comfort working with colleagues across different teams and time zones, particularly in EMEA and APAC. Skill in translating technical information for non-technical audiences.
Join Deezer as a Sales Enablement Intern for a 6-month internship in the vibrant city of Paris! This role is perfect for passionate individuals eager to gain experience in sales support and enablement. You will collaborate with our dynamic sales team to develop materials, assist in training sessions, and contribute to enhancing our sales strategies. This internship is an excellent opportunity to showcase your skills and develop your career in a leading music streaming service.
iliad-free is hiring a Customer Operations Manager in Paris to help elevate the customer experience. This position centers on leading day-to-day operations and supporting a team dedicated to high service standards. What you will do Supervise and refine operational processes that shape customer satisfaction Lead, mentor, and develop a team focused on customer service Promote consistent, attentive support for every customer Role focus This role emphasizes hands-on leadership and a commitment to delivering reliable, effective support to customers in Paris.
Notre Mission Chez Doctrine, nous nous engageons depuis 2016 à transformer l'accès au droit en le rendant plus accessible à tous. En tant que première plateforme d'intelligence artificielle juridique, nous offrons aux avocats et juristes la possibilité de se libérer des tâches répétitives, leur permettant de se concentrer sur leurs missions essentielles. Que ce soit pour comprendre un dossier, rechercher des informations ou rédiger des documents, Doctrine facilite chaque étape de leur travail. Aujourd'hui, nous comptons plus d'un million de visites mensuelles et accueillons chaque jour de nouveaux professionnels du droit. Notre ambition est d'étendre notre leadership à l'échelle européenne, avec des lancements déjà réalisés en Italie et une expansion en Allemagne en cours. Nous croyons fermement qu'une approche globale doit être couplée à une mise en œuvre locale, et c'est pourquoi nous attachons une importance capitale à comprendre les besoins spécifiques de nos clients et les nuances de chaque système juridique.Nos Valeurs Défier le statu quo. Nous encourageons les idées audacieuses et l'innovation.Liberté et responsabilité. Nous valorisons l'autonomie et l'impact de chaque membre de l'équipe.La connaissance est un pouvoir. L'apprentissage continu est au cœur de notre mission.Innover par l'itération. Nous croyons en l'importance d'écouter nos clients et d'adapter notre offre aux besoins du marché.Nous sommes à la recherche de plusieurs Customer Success Managers pour accompagner nos comptes stratégiques au sein des départements juridiques et des cabinets d'avocats.En intégrant une équipe dédiée à la relation client, vous collaborerez étroitement avec les chargés de compte pour déployer notre solution chez nos clients et diversifier l'utilisation de notre service.Votre rôle sera d'assurer que les avocats et juristes exploitent pleinement notre plateforme d'intelligence juridique. Grâce à vos conseils et votre expertise, vous deviendrez un partenaire de confiance pour nos utilisateurs.
Join our dynamic team at Streem Energy as a Customer Operations Manager! In this pivotal role, you will be responsible for empowering our clients to maximize their day-to-day use of our innovative services. Your primary focus will be to maintain the integrity of the data provided, optimize the configurations of our Streem data models and services tailored to each user, and cultivate strong relationships with key stakeholders while promoting our latest features.The Customer Operations team is integral to Streem’s daily operations, acting as a vital link among our technology team, product manager, sales team, clients, and external partners. This position offers an exciting opportunity to help expand Streem’s presence in new markets and sectors.Key Responsibilities:Deliver outstanding customer support to ensure client satisfaction throughout the implementation and ongoing use of Streem Energy's solutions.Engage with diverse stakeholders, including meter operators, grid managers, and aggregators.Address client inquiries promptly and accurately, continuously seeking streamlined and automated solutions to complex challenges.Oversee the quality of Streem data to identify and rectify potential bugs and issues proactively.Develop a comprehensive understanding of our clients’ business goals, requirements, and key performance indicators (KPIs).Convey client needs and product insights to drive ongoing enhancements of our service offerings.Serve as a strategic partner to clients, offering advice on best practices and identifying avenues for optimizing their engagement with our solutions.
Join Eurofins Scientific, a global leader in laboratory services, as a Customer Service Manager. In this pivotal role, you will oversee the customer service team, ensuring exceptional service delivery to our clients. You will be responsible for developing and implementing customer service strategies that drive satisfaction and loyalty.
Join Aircall, a pioneering unicorn in the realm of customer communications. Our AI-driven platform is utilized by over 22,000 businesses globally, empowering them to enhance revenue, address challenges swiftly, and scale their customer service teams. We are revolutionizing customer engagement by integrating voice, SMS, WhatsApp, and AI into a unified workspace.Our growth is fueled by a straightforward principle: enable teams to work smarter, not harder. With features like the AI Voice Agent automating routine calls, AI Assist facilitating post-call tasks, and AI Assist Pro providing real-time support, we empower our users to excel in their roles. The outcome? Increased revenue, expedited resolutions, and confident team scalability.Headquartered in Paris, our European hub, Aircall also maintains a robust presence in North America with an HQ in Seattle, and teams in Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. Our innovative products have garnered customer loyalty, and our business is rapidly expanding, supported by top-tier investors and a commitment to rapid AI advancements across diverse product lines.At Aircall, you will be part of a dynamic company that is ambitious, product-focused, and execution-driven, ensuring impactful results, swift decision-making, and real growth.Our Work Culture: We prioritize customer satisfaction, leverage data for insights, and strive for meaningful outcomes. We cherish ownership, foster continuous learning, and embrace thoughtful acceleration. If you thrive in a collaborative, fast-paced environment where trust and impact are paramount, you will find your place here.Role Overview:As an Account Manager at Aircall, you will take charge of customer success and drive revenue growth across your assigned accounts. You will enhance Net Revenue Retention (NRR) by identifying opportunities for expansion, renewal, and strengthening customer relationships. Acting as the voice of Aircall to our customers and vice versa, your role will ensure that our clients fully realize the value of their investments while promoting sustainable growth for Aircall.Your deep understanding of our clients’ diverse needs will position you as a trusted advisor, identifying growth opportunities and enhancing the customer experience. You will translate client objectives into actionable solutions, promoting adoption, value realization, and account expansion, thereby ensuring that each partnership evolves and flourishes over time.This role is both strategic and commercial, merging consultative relationship management with dynamic energy, making it essential for our customers' success and Aircall's growth.
As a Customer Success Manager at MongoDB, you will play a pivotal role in ensuring our French-speaking clients achieve success with our cutting-edge database solutions. You will leverage your expertise to guide customers through their journey, providing strategic advice and support to maximize their experience with our products.
Treatwell is looking for a Customer Success Manager - Onboarding Specialist based in Paris, Île-de-France. This position centers on welcoming new partners like hair salons, wellness centers, and beauty service providers, helping them integrate smoothly with Treatwell’s platform and setting the stage for a strong working relationship. What you will do Guide new partners through their first steps with Treatwell, ensuring they understand and use the platform’s features such as calendar management, online visibility, and bookings. Adapt onboarding and training to fit each business’s unique needs, delivering in-depth sessions and practical support. Support partners in meeting quality standards, including online presence, special offers, scheduling, and customer reviews. Spot opportunities for growth and help partners activate the right tools to succeed commercially on Treatwell. Inform partners about Treatwell’s expectations for customer experience and offer tailored recommendations aligned with their goals. Demonstrate the value of the platform from the start of each partnership. Collaborate with Tech, Finance, Sales, Content, and Web Design teams to resolve partner questions and ensure a seamless onboarding process. Act as the main point of contact for partners during onboarding. Continuous improvement Share partner feedback and challenges with your manager to help refine internal processes. Suggest improvements to the onboarding journey in line with Treatwell’s growth plans. Reporting Track key performance indicators such as activation rates, satisfaction, and tool adoption. Provide regular weekly and monthly updates on your activities to your manager.
Full-time|€45K/yr - €50K/yr|On-site|Paris, Île-de-France, France
Position: Customer Success Manager (Responsable Succès Client)Salary: €45,000 – €50,000About UsAdzuna is a leading and profitable job search engine that aggregates job listings from around the globe. Since our inception in 2011, we have been instrumental in helping over 10 million visitors monthly across 19 markets find fulfilling job opportunities. Trusted by governments and major global enterprises, we provide unique insights into the job market through our comprehensive data. We are committed to transparency in salary data and gender pay equality.Our success is driven by the skills and determination of our talented team, who are passionate about helping job seekers. If you are excited about leveraging your expertise in a pivotal role within a top global tech company, we encourage you to apply and join us!The RoleWe are on the lookout for an experienced Customer Success Manager to nurture and expand our portfolio of key strategic clients in France. This is an exceptional opportunity to elevate our French operations by ensuring outstanding account management and increasing revenue from our essential client base that utilizes our leading solutions for job advertising on social media and sponsored job postings.You will become part of a growing team of 7, collaborating closely with our B2B marketing and delivery teams. Your expertise will be invaluable; however, what matters even more is the enthusiasm you bring to the role each day. You will strive for excellence, explore innovative approaches, inspire your colleagues, and take pride in contributing to the overall success of the company.What’s in it for You?As a profitable scale-up, Adzuna is dedicated to driving meaningful change in the global job market through the power of technology and artificial intelligence, connecting individuals with better and more fulfilling job opportunities. This is a pivotal moment in our journey, making it an exciting time to join us.Here, you will act as an owner, be a team player, and make a significant impact. This position offers the chance to work alongside brilliant individuals, led by an experienced management team and dedicated, passionate founders. You will have the opportunity to drive your growth and that of the company through the following responsibilities:Manage our key accounts...
Join Scaleway as a Customer Success Manager in Paris and play a pivotal role in shaping the future of sovereign cloud solutions! Since our inception in 1999, we have been committed to creating secure, sustainable infrastructures that empower ambitious companies. Transitioning to cloud computing in 2015, we have maintained our dedication to simplicity, flexibility, and technical excellence, emerging as a leading player in Europe's cloud sector. Now, as we expand our offerings to include cutting-edge AI solutions, supported by a €3 billion investment from the Iliad Group, we are looking for a passionate Customer Success Manager to enhance customer satisfaction and drive revenue growth. Your mission will involve maximizing client retention and identifying upsell opportunities to foster long-term strategic relationships with our diverse clientele, including renowned corporations and innovative startups.
About Dedale:Dedale is a leading provider of strategic intelligence in the technology sector, offering unparalleled insights into market trends and opportunities.Our exceptional team consists of over 100 dedicated research analysts and planners who utilize a broad network of more than 10,000 market professionals to deliver actionable intelligence to investors and corporations, primarily focusing on North America and Europe.At Dedale, we pride ourselves on attracting top talent from diverse international backgrounds. Our Research & Investment team boasts extensive expertise in B2B Software due diligence, supported by a network of prominent mentors, including renowned tech founders and investors. Our Culture:Dedale fosters a dynamic environment with a team of highly skilled international professionals, including representatives from the US, China, the Philippines, France, Morocco, Latvia, and Lebanon, among others.Our leadership comprises seasoned investment experts and management consultants with backgrounds from prestigious firms such as McKinsey and BCG.Our advisory board features some of the most successful investors globally, including managing partners from leading private equity and growth equity funds, as well as successful tech entrepreneurs.We are committed to assembling an exceptional team of investment analysts who possess strong academic credentials, professional experience, and a passion for technology and investing. Your Opportunity:As a vital member of our Strategic Client Partner team, you will play a crucial role in enhancing customer retention and driving growth, significantly impacting our clients' success worldwide.In this position, you will act as the operational foundation of Dedale's Strategic Client Partner function by developing processes, playbooks, and automation that empower our team to manage a growing portfolio of over 55 accounts on our SaaS platform.You will be responsible for crafting and implementing scalable onboarding workflows, maintaining health dashboards for portfolios, identifying early warning signals in client engagement, and executing automated nurturing sequences throughout the customer lifecycle.Additionally, you will collaborate closely with Strategic Client Partners and senior leadership on renewal strategies, account planning, and cross-functional coordination.
Full-time|€35K/yr - €44K/yr|On-site|Paris, Île-de-France, France
About the Care Department at Matera Matera’s Care Department brings together several teams dedicated to supporting co-ownership clients throughout their journey: Onboarding Team: Handles setup and accounting transitions for new co-ownerships after contracts are signed. Customer Care Representative Team: Responds to client questions, provides resources, and delivers platform training. Account Manager Team: A group of 25 account managers and 4 team leads focused on growing and nurturing our existing client base. Role Overview: Customer Development Insight - Account Manager Based in Paris, this role manages a portfolio of 350 to 400 co-ownerships. Account Managers build and maintain direct relationships with the Presidents of the Syndical Councils for each property. The position centers on client retention, revenue growth, and ensuring high satisfaction scores (NPS) through upselling, cross-selling, contract renewals, and attentive support. Clients range from small rural co-ownerships with just three lots to large urban complexes with up to 300 apartments. Each community brings its own dynamics, making every day varied and engaging. What You Will Do Identify and pursue new sales opportunities within your portfolio to meet upsell and cross-sell targets. Design and implement retention and loyalty strategies tailored to each client’s needs. Monitor and improve the processes used to manage your client portfolio. Work to ensure client satisfaction, leading to successful contract renewals. Participate in general assemblies for your clients, primarily by video conference, with occasional in-person meetings in Île-de-France when required. Collaborate closely with teams across sales, onboarding, management, insurance, and property management to optimize portfolio performance and support company goals such as new offer launches, revenue targets, and reducing churn. This position involves daily interaction with a wide range of stakeholders. Understanding the unique needs of each co-ownership community is key to providing effective support and building lasting relationships.
At Outsight, we specialize in innovative software solutions that leverage 3D LiDAR technology to monitor the movements of individuals and vehicles. Our clients, ranging from transportation hubs like airports and train stations to sports venues, road infrastructures, and industrial sites, benefit from precise and anonymous Spatial Intelligence data, enhancing operational efficiency and bolstering safety and satisfaction for users. Our diverse team of scientists and engineers is dedicated to advancing our solutions from our offices in Paris, San Francisco, Sophia-Antipolis (Nice), and Hong Kong, while also supporting global initiatives from our commercial office in Spain. Learn more about us and our impact here: Insights about Outsight Our Passenger Flow Traffic Monitoring solution is utilized by leading airports and train stations worldwide, renowned for their excellence in operations and superior passenger experiences. Our solutions extend to various sectors, including tourism, retail, and sports. Furthermore, our Car Traffic Remote Monitoring product is trusted by prominent clients, including BMW. Role Overview The Senior Customer Delivery Manager plays a pivotal role in ensuring the seamless delivery of Outsight's Spatial Intelligence solutions to our esteemed clients. This position emphasizes high-quality service and unwavering adherence to Service Level Agreements (SLAs), thereby strengthening client relationships and optimizing customer satisfaction. You will serve as a vital connection between our internal engineering and commercial teams and our prestigious global clients across four continents. Key Responsibilities Lead multiphase software and hardware implementations for customers, ensuring compliance with timelines and contractual obligations. Oversee project financials, including monitoring cash flow, revenue recognition events, and coordinating with sales operations for invoicing and purchase orders. Manage multiple client engagements concurrently, typically balancing 2 to 5 customers depending on project scope. Facilitate standardized project management methodologies for all implementations, which includes: Conducting kick-off meetings, including both remote and on-site sessions that outline project overviews. Effectively presenting technical solutions to diverse stakeholder groups and engaging senior executives from large enterprises on both technical and business matters. Collaborating with technical teams to diagnose and resolve any issues that arise during implementation. Leading weekly status meetings with customers to assess progress, identify challenges, and outline next steps.
At Choco, we are committed to revolutionizing the global food system, making it sustainable through innovative approaches to food sales, ordering, distribution, and financing. Our AI-driven software bridges the gap between distributors and customers, fostering a waste-free, efficient operation. Tackling such a significant challenge demands a large-scale effort and the brightest minds. Are you ready to join us?Discover more about our mission: https://bit.ly/4fyXonBSenior Customer Success ManagerAs we expand our enterprise business throughout Europe, Choco is engaging with some of the most intricate and high-value clients in the food supply chain.In the role of Senior Customer Success Manager, you will take comprehensive ownership of the post-sales relationships for a portfolio of strategic accounts, focusing on customer retention, growth, and delivering long-term value. You will serve as a strategic partner to your clients, adeptly navigating complex stakeholder environments, fostering executive relationships, and ensuring Choco provides tangible impact across their operations.This position exists at the crossroads of commercial strategy and operational excellence, where you will manage Net Revenue Retention (NRR), drive product adoption, and influence the scalability of Customer Success for enterprise clients.
