Fullstack Engineer - Customer Success

Role Overview Pylon is looking for a Fullstack Engineer to join the Customer Success team in Palo Alto. This role focuses on improving the customer experience by building and maintaining web applications that address real user needs. What You Will Do Develop and support scalable web applications, handling both front-end and back-end work Collaborate with teams across the company to deliver solutions that help customers succeed Apply your knowledge of multiple technologies to move projects from idea to launch Who We’re Looking For Experience with both front-end and back-end development Comfort working with cross-functional teams Strong problem-solving skills and a focus on customer needs

Woven by Toyota is at the forefront of Toyota's transformative journey into a mobility-centric future. With a deep commitment to innovation that prioritizes human needs, our goal is to redefine mobility in ways that enhance societal well-being.Our initiatives are driven by four key pillars: AD/ADAS focusing on autonomous and advanced driver-assist technologies; Arene, our robust software development platform for software-defined vehicles; Woven City, an innovative testbed for mobility solutions; and Cloud & AI, the digital backbone of our collaborative ecosystem. Together, these elements support our ambitious vision of achieving zero accidents and promoting a healthier society.TEAMThe Advanced AD/ADAS team is dedicated to pioneering a scalable, data-centric approach to autonomous and assisted driving software. By collaborating with partners across Toyota, we integrate cutting-edge technologies into consumer vehicles worldwide. To enhance our driving systems, we develop workflows that utilize real-world data alongside in-house simulation technologies. A vital aspect of these workflows is the creation of modern data analytics and visualization web applications that analyze extensive driving data and metrics from our on-road fleet and simulation experiments, including lidar, video, geospatial data, and 3D visualizations.WHO ARE WE LOOKING FORWe are in search of an accomplished Fullstack Engineer with a robust background in modern web technologies, particularly for data streaming applications. The ideal candidate will possess experience in cloud infrastructure and large-scale data processing. You will be tasked with designing, developing, and deploying both frontend and backend components for various data analytics and visualization web applications. By advocating for best practices, collaborating with cross-functional teams, and mentoring fellow developers, you will play a pivotal role in constructing our essential AD/ADAS web tools.

Rivian and Volkswagen Group Technologies brings together two established automotive companies to advance electric vehicle technology. The joint team focuses on software-defined vehicles, combining strengths in connectivity, artificial intelligence, and security to shape a more connected and sustainable transportation future. Role overview The Senior Fullstack Software Engineer will join a team dedicated to building custom software tools that assist testing, development, manufacturing, and service functions throughout the vehicle development lifecycle. This work aims to improve production efficiency and manufacturing quality, while providing actionable insights to internal partners through both APIs and user interfaces. This position involves contributing to software architecture, design, and implementation for a diagnostics tool supporting new vehicle designs. Turning data into insights and supporting continuous improvement across teams are central to the role. What you will do Develop and improve software tools used across the vehicle lifecycle Build APIs and user interfaces to deliver insights and support internal teams Contribute to the architecture, design, and implementation of diagnostics solutions Drive improvements in manufacturing quality and production efficiency Requirements Experience building fullstack software, including API services and user interfaces Comfort working collaboratively across functions Action-oriented approach and enthusiasm for solving new challenges Willingness to learn and contribute to a mission-driven team Location and reporting This role can be based in Palo Alto, CA, Irvine, CA, or Normal, IL. The Senior Fullstack Software Engineer reports to the Senior Staff Tech Lead Manager of Software and Systems.

Senior Fullstack EngineerLocation: Hybrid - Palo Alto Office (Tuesdays and Thursdays)Join Us in Transforming HealthcareAt midihealth, we are on a mission to revolutionize the healthcare experience, and we need a talented Senior Fullstack Engineer to help us achieve this vision. In this pivotal role, you will focus on enhancing our Patient Experience vertical, developing innovative products and applications that span the entire patient lifecycle—from discovery and booking to ongoing care management and engagement. You will lead significant projects through all phases of development, including initial brainstorming, architectural design, execution, testing, rollout, and iterative improvements.If you are an ambitious, results-driven engineer seeking a dynamic opportunity in a mission-focused organization, we want to hear from you!

Join Our Team as a Senior Full-Stack EngineerLocation: Hybrid - Palo Alto Office (Tuesdays and Thursdays)Make an Impact in HealthcareAt MidiHealth, we are on a mission to transform healthcare, and we need a seasoned Senior Full-Stack Engineer to be a key player in our growing team. In this pivotal role, you will focus on our Care Delivery product vertical, developing and integrating solutions that span the entire clinician and operational lifecycle. You will lead significant projects through every development stage, from initial brainstorming and requirements gathering to architectural design, execution, testing, rollout, and iteration.If you are a motivated and pragmatic engineer eager to embrace a dynamic role in a mission-driven organization, this opportunity is for you!Your ResponsibilitiesCollaborate with engineers, project managers, and clinical stakeholders to enhance existing products and innovate new solutions.Take ownership of clinician and operations-facing products from concept to deployment.Design and code exceptional, scalable, and flexible products, balancing speed and scalability.Contribute to and shape engineering processes, culture, practices, and systems.Tackle complex technical challenges and create elegant, effective solutions.Engage in code reviews and collaborate with team members on technical decisions.

Rivian and Volkswagen Group Technologies brings together two major automotive companies to advance electric vehicle software. The partnership focuses on operating systems, zonal controllers, cloud platforms, and seamless connectivity, aiming to raise the bar for software-defined vehicles. The team draws on combined strengths in connectivity, artificial intelligence, and security to create smarter, more sustainable mobility solutions. Role overview The Senior Fullstack Software Engineer for Developer Productivity joins a team dedicated to building tools and features that streamline the developer experience. The group’s mission centers on enabling engineers to work efficiently and focus on high-impact tasks, using AI-powered solutions to remove friction from daily workflows. This role involves designing and implementing improvements across the entire software development lifecycle. The position supports both Vehicle Software (from code to car) and Cloud teams, ensuring that development processes are smooth and reliable. Regular collaboration with DevOps and Infrastructure teams is key, helping high-velocity teams deliver quality software quickly. Location Palo Alto, California

Rivian and Volkswagen Group Technologies is a joint venture between two established automotive leaders, focused on advancing mobility through software-defined vehicles. The team develops operating systems, zonal controllers, and advanced cloud and connectivity solutions to address challenges in electric vehicle technology. The company combines expertise in connectivity, artificial intelligence, and security to build more connected and intelligent transportation systems. Role overview The Senior Software Engineer - Cloud Fullstack will join the IoT and Streaming Team, supporting the Cloud Gateway Platform. This platform underpins a scalable IoT infrastructure that manages data flow to and from vehicles. The role centers on building and maintaining high-throughput telemetry acquisition systems, handling both streaming and batch data, maintaining a data model registry, and coordinating fleet updates. Key responsibilities Design, develop, and maintain distributed systems that are high-performance, low-latency, scalable, and reliable Work on telemetry systems for data ingestion and distribution Manage streaming and batch data pipelines Maintain a data model registry for vehicle data Orchestrate updates across vehicle fleets Collaborate with cross-functional teams to solve complex technical challenges Impact This position shapes the core technology infrastructure for next-generation software-defined vehicles at R | V Tech. Senior engineers in this role influence architecture decisions and contribute to foundational systems that support connected and sustainable mobility.

About Nightfall:Nightfall AI is a pioneering, AI-driven platform specializing in unified data loss prevention and insider risk management. We safeguard sensitive information across a variety of channels including SaaS applications, GenAI tools, email, and endpoint devices. Our esteemed clientele, ranging from groundbreaking AI companies to some of the world’s top banks, relies on Nightfall to effectively detect and prevent data exfiltration at scale. Our innovative platform empowers organizations to pursue their goals without the looming threat of losing intellectual property or compromising customer data. By automating data loss prevention processes, we enable security teams to focus on strategic initiatives while ensuring that security violations are addressed proactively through automatic remediation and real-time user training.Supported by top-tier investors including Bain Capital Ventures, Venrock, WestBridge Capital, and Pear VC, along with distinguished cybersecurity leaders such as Frederic Kerrest and Maynard Webb, Nightfall is positioned at the forefront of data security innovation.About the Role:As an Enterprise Customer Success Manager at Nightfall AI, you will take ownership of strategic relationships with our most significant customers, ensuring they derive tangible, measurable value from our AI-native data security platform. You will serve as a trusted advisor to leaders in security, compliance, and engineering, guiding them from the onboarding phase through to renewal and expansion efforts.This position is perfect for someone who excels in complex enterprise settings, possesses the ability to translate technical features into impactful business outcomes, and is eager to shape the future of Customer Success in a rapidly growing security company.What You'll Do:Oversee the entire customer journey, from onboarding and adoption to value realization, renewals, and expansions.Manage a portfolio of enterprise clients, focusing on adoption, retention, renewals, and growth.Lead the onboarding process and ensure early lifecycle success, establishing strong deployment, stakeholder engagement, and rapid time-to-value.Set and monitor customer success benchmarks (adoption milestones, risk mitigation, operational results) and provide regular updates on progress.Convert product usage data and outcomes into clear business value and ROI for clients.

Director of Renewals and Customer Success Operations Location: Palo Alto, CA, US Role Summary: As the Director of Renewals and Customer Success Operations, you will play a crucial role in enhancing customer lifetime value and ensuring the sustained success of our organization. You will lead a dedicated team focused on managing the full spectrum of renewal and customer success operations. Your strategic insight, operational acumen, and advanced reporting capabilities will be vital in formulating and implementing effective renewal and customer success strategies that enhance customer satisfaction, maximize revenue potential, and facilitate business growth. Key Responsibilities: Develop and implement a robust renewal and customer success operations strategy that aligns with corporate goals and revenue objectives. Encourage Cross-Functional Collaboration: Partner closely with Sales, Customer Success, Legal, and Finance teams to harmonize renewal objectives, policies, identify growth opportunities, and proactively address churn risks. Stay Updated: Keep abreast of industry trends, competitive dynamics, and customer insights to continually refine renewal strategies and enhance decision-making. Manage the Renewal Process: Oversee the complete renewal process to ensure timely and precise renewals, upsells, and expansions. Enhance Processes and Tools: Implement and continually refine processes, policies, and tools to elevate efficiency, accuracy, and scalability in renewal management. Build Robust Customer Relationships: Develop strong relationships with key clients by understanding their business needs and proactively addressing any issues or challenges. Collaborate for Success: Work alongside Sales and Customer Success teams to identify and resolve obstacles to renewals, including product adoption, customer satisfaction, and contract-related matters. Demonstrate Proven Results: Exhibit a successful history of leading initiatives that reduce churn within the organization, complemented by the ability to create comprehensive reporting mechanisms to effectively track and analyze churn metrics. Establish KPIs: Define and monitor key performance indicators (KPIs) to assess the effectiveness of renewal strategies and pinpoint areas for ongoing improvement. Analyze Renewal Data: Conduct in-depth analyses of renewal and customer success metrics, trends, and customer behavior to derive insights and offer actionable recommendations.

About Glean:Glean, established in 2019, is a pioneering AI-driven knowledge management platform that empowers organizations to swiftly locate, organize, and share critical information among their teams. By seamlessly integrating with popular tools such as Google Drive, Slack, and Microsoft Teams, Glean ensures that employees have timely access to essential knowledge, enhancing productivity and fostering collaboration. Our state-of-the-art AI technology simplifies knowledge discovery, facilitating a quicker and more effective utilization of collective intelligence.The vision for Glean was inspired by Founder & CEO Arvind Jain's profound insight into the challenges faced by employees in accessing and understanding workplace information. Witnessing the detrimental effects of fragmented knowledge and a multitude of SaaS tools on productivity, he envisioned a solution: an AI-powered enterprise search platform designed to help individuals intuitively access the information they require. Since then, Glean has evolved into a leading Work AI platform, merging enterprise-grade search capabilities, an AI assistant, and robust application and agent-building functionalities that fundamentally transform the way employees work.About the Role:We are seeking innovative engineers who are eager to take ownership of and launch engaging user-facing features. Within our rapidly expanding startup, this role involves collaborating closely with product managers and designers to effectively balance engineering constraints with user needs, ultimately delivering intuitive experiences that function seamlessly on modern mobile and desktop browsers.Your Responsibilities:Lead the entire lifecycle of your greenfield features from conception to implementation, experimentation, launch, and beyond.Collaborate with designers, product managers, data scientists, and fellow engineers to understand our problem space and devise elegant solutions.Design and architect REST APIs that are supported by stable and scalable server-side implementations.

About UsAt Newcode.ai, we are dedicated to transforming the way organizations harness AI in their daily operations. Within just a few months, we have transitioned from concept to reality, creating products that our clients truly appreciate. Join our dynamic and ambitious team, where your contributions will not only shape the future of AI but also define it.Your RoleAs a Senior Fullstack Developer at Newcode.ai, you will be instrumental in designing and developing the foundational systems that support the AI solutions our clients depend on. You will engage hands-on with cutting-edge technologies, significantly influence our architectural decisions, and create a lasting impact from your first day.You will work throughout our advanced tech stack—from backend logic to user-friendly interfaces—enjoying the flexibility to influence every aspect of the product. We value initiative and empower our team members to make significant, enduring contributions.

Join Rubrik as a Senior Manager of Customer Success, where your leadership will drive impactful outcomes for our clients. In this pivotal role, you will oversee our Customer Success team, ensuring that our customers achieve their desired results with our innovative FedRAMP-compliant solutions. Your strategic insights will empower our team to enhance customer engagement and satisfaction, fostering long-term partnerships.This position operates on a shift from 10 AM to 7 PM PT, providing you with the opportunity to lead a dynamic team and contribute significantly to our customer success efforts. If you are passionate about technology and committed to delivering exceptional service, we would love to hear from you!

Hippocratic AI seeks an AI Customer Engineer based in Palo Alto. This position centers on helping clients use advanced AI technologies and making sure their experience meets high standards. Role overview The AI Customer Engineer works directly with customers to support their needs and ensure the successful use of AI-powered solutions. Each project involves adapting technology to fit specific client requirements. What you will do Support clients by addressing questions and technical challenges related to AI solutions Collaborate with teams to tailor AI tools for each customer’s needs Work to improve the overall client experience with Hippocratic AI’s offerings Location This role is based in Palo Alto.

DataHub is a pioneering AI & Data Context Platform utilized by over 3,000 enterprises, including industry leaders like Apple, CVS Health, Netflix, and Visa. Developed collaboratively with a robust open-source community of over 13,000 members, DataHub's metadata graph delivers comprehensive context for AI and data assets, ensuring unparalleled scalability and extensibility.Our enterprise SaaS solution, DataHub Cloud, provides a fully managed platform featuring AI-driven discovery, observability, and governance capabilities. Organizations depend on DataHub's solutions to expedite their data investments, guarantee AI system reliability, and establish unified governance, bringing order to data chaos.The CompanyAs the leading AI & Data Context Platform, DataHub is trusted by more than 3,000 enterprises, including notable names such as Apple, CVS Health, Netflix, and Visa. With a vibrant open-source community of over 13,000 contributors, our metadata graph technology offers exceptional scalability, extensibility, and detailed insights into AI and data assets.Our SaaS platform, DataHub Cloud, empowers organizations with AI-enhanced discovery, observability, and governance, enabling them to realize rapid value from their data and impose order on data complexity.As we continue to grow rapidly, we seek individuals who are not only technically proficient but also passionately customer-focused.The RoleWe are in search of a talented and innovative Customer Centric Engineer (CCE) to act as the vital link between our customers and Engineering teams. This position transcends traditional support roles; it is a hybrid position where you will deliver advanced troubleshooting, assist with onboarding, and collaborate with Engineering and Product teams to enhance the customer experience and contribute to the evolution of DataHub.

Join Anyscale as a Customer Support Engineer on the West Coast, where you'll leverage your technical expertise to assist our clients in utilizing our platform effectively. This role requires a proactive approach to problem-solving and a passion for technology.

Lead Staff Software EngineerLocation: Hybrid - Palo Alto Office (Tuesdays and Thursdays)Your ImpactJoin our team at MidiHealth as a Lead Staff Software Engineer, where you will play a crucial role in shaping the future of women's healthcare technology. You will be a core technical leader within our engineering organization, translating intricate concepts into actionable technical roadmaps and innovative products that drive our mission forward.Your ResponsibilitiesEvaluate complex technical challenges and spearhead architectural assessments across teams, mitigating technical debt and fostering sustainable, cross-service patterns within Midi’s healthcare ecosystem.Serve as a 'part-time product manager for technology,' championing essential infrastructure enhancements to boost business agility.Design and implement high-quality, scalable products and code, ensuring a balance between swift execution and long-term scalability.Contribute actively to our engineering culture by establishing best practices for automated testing, CI/CD, and maintaining high code quality throughout our technology stack.Assess overarching technical and business challenges, crafting elegant solutions that support both scalability and business growth.Collaborate closely with Executive Leadership, Product, Marketing, and Clinical teams to uncover unmet customer and operational needs, translating these insights into effective technical strategies that enhance outcomes for our patients and clinicians.Mentor and guide both senior and junior engineers, nurturing a culture of curiosity, humility, and technical excellence.

About Glean:Founded in 2019, Glean is a pioneering AI-driven knowledge management platform that empowers organizations to swiftly locate, organize, and share information across teams. By seamlessly integrating with tools like Google Drive, Slack, and Microsoft Teams, Glean ensures that employees have timely access to the right knowledge, enhancing productivity and collaboration. Our state-of-the-art AI technology streamlines knowledge discovery, allowing teams to harness their collective intelligence more efficiently.Glean emerged from the vision of Founder & CEO Arvind Jain, who recognized the challenges employees face in accessing and understanding workplace information. Witnessing the fragmentation of knowledge and the overwhelming array of SaaS tools that hinder productivity, he set out to create a better solution—an AI-powered enterprise search platform designed to enable users to intuitively access the information they need. Since then, Glean has transformed into a leading Work AI platform, merging enterprise-grade search capabilities, AI assistance, and robust application- and agent-building features to fundamentally reshape the way employees collaborate and work.About the Role:Glean is on the lookout for a dynamic leader to head our AI Outcomes Manager (AIOM) team. The AIOMs play a crucial role in ensuring that our customers’ end-users effectively adopt and extract significant, measurable value from Glean’s AI solutions. Responsibilities include end-user training enablement (company and function sessions, search, chat, and agent content), prompt and agent advisory/building, and value realization. Ultimately, the AIOMs will drive both the breadth and depth of end-user engagement across our product suite.Your Responsibilities:Oversee the employee lifecycle for a team of AI Outcomes Managers to promote effective customer enablement, advisory/building on our platform, and realization of business value through Glean’s products.Craft a comprehensive set of Glean prescriptions...

Location and Work Requirements This senior software engineering role is based in Voltai’s Bay Area office in Atherton. Regular travel to customer sites throughout the San Francisco Bay Area is required. About Voltai Voltai develops advanced models and agents that evaluate, design, and interact with hardware and electronic systems. The company serves leading semiconductor and consumer electronics clients. The Team The Voltai team brings together hackers, researchers, and operators focused on AI solutions for the semiconductor and electronics sectors. Team members have backgrounds from Stanford, Synopsys, and GlobalFoundries. Backing from Stanford, Sequoia, and leadership experience from Google and AMD provide strong industry connections. The culture values execution and innovation over titles. Role Overview As a Senior Software Engineer - Customer Workflows, you will help deliver Voltai’s AI platform to major semiconductor and consumer electronics companies. The work involves collaborating directly with customers to design and enhance features that address their specific needs. Key Responsibilities Lead customer deployments across Bay Area locations, including Cupertino and Santa Clara. Design and implement features tailored to customer workflows, including transitioning cloud product capabilities to secure on-premises environments. Oversee cloud deployments using AWS, Azure, GCP, and OpenShift. Troubleshoot and resolve deployment issues. Grow your understanding of hardware design. Prior experience is not required, but openness to learning about high-level hardware development is important. What We’re Looking For Clear, thoughtful approach to problem-solving matters more than keyword matching. At least 3 years of experience in backend engineering, full-stack development, or DevOps (not including internships or teaching assistant roles). Background in agent development and Retrieval-Augmented Generation (RAG). Strong skills in systems design and debugging. Experience with Docker, cloud platforms (AWS, Azure, GCP), and Infrastructure as Code tools. Willingness to travel, mostly within California.

About UsAt Nectar Social, we are pioneering an AI-native platform that is set to revolutionize brand engagement. As marketing evolves from scheduled posts and static dashboards to dynamic conversations, proactive workflows, and tailored community management, we empower innovative brands to take the lead in this transformation.Founded by former Meta product and engineering leaders, and supported by GV and True Ventures, we are developing the social operating system where AI, community, and commerce intersect.The RoleWe are in search of an AI Account Strategist to spearhead the implementation and long-term success of our brand partners. Your role will be vital in helping these partners integrate AI into their social, support, creator, and content workflows, ensuring they unlock ongoing and expanding value from our platform.This high-impact, hybrid role sits at the crossroads of AI innovation and brand strategy, positioning you as a trusted advisor and execution partner for brand stakeholders embracing AI-native workflows for the first time.What You’ll Be DoingGuide the complete customer journey: onboarding, education, account strategy, workflow implementation, health monitoring, and renewalsCollaborate with marketing, brand, and social teams to translate objectives into scalable, intelligent AI workflowsAssist clients in deploying AI agents for engagement, listening, creator tracking, and analyticsTrack usage trends, provide insights, and ensure long-term health and retentionCollect and communicate structured product feedback to design and engineering teamsDevelop internal onboarding tools, case studies, and best practices to enhance customer adoptionWhat We’re Looking For3+ years of experience in customer success, partnerships, or brand-side digital leadership roles, particularly within high-growth startups or AI-driven companiesComprehensive understanding of social media and creator marketing dynamics, gained from agency, brand, or SaaS experiencesInnate curiosity about AI and automation; you explore new tools and workflows and support others in doing the sameExceptional written and verbal communication skills, thriving in a fast-paced, high-context environmentDemonstrated history of performance and initiative, including multiple promotions or cross-functional project leadership

About UsAt Nectar Social, we are at the forefront of a transformative shift in how consumers discover and engage with brands. The modern consumer is looking for authentic connections rather than traditional marketing methods; they value recommendations from trusted communities and expect personalized, human-centric experiences.We are pioneering an AI-native social operating system designed to facilitate these new commerce dynamics. Our mission is to enhance every social interaction, fostering deep relationships between brands and their audiences while delivering substantial value to both.Founded by leaders from Meta, we have successfully secured over $30 million in funding from esteemed investors such as GV and True Ventures. We collaborate with innovative brands including Oura Health, Caraway, e.l.f. Cosmetics, and OLIPOP, driving the evolution of social commerce where community engagement and commerce intersect.The RoleWe are seeking an enthusiastic Early Career AI Account Strategist to enhance the success of our brand partners. In this pivotal role, you will directly engage with clients to facilitate their integration of AI into social, support, creator, and content workflows, ensuring they derive increasing value from our platform over time.This high-impact, hybrid position lies at the intersection of AI innovation and brand strategy. You will receive mentorship from our go-to-market leadership as you develop into a trusted advisor for brand stakeholders embarking on their AI-native journey.What You'll Be DoingFacilitate the complete customer journey: onboarding, education, workflow setup, health monitoring, and renewals.Collaborate with marketing, brand, and social teams to translate their objectives into scalable AI workflows.Assist clients in leveraging AI agents for engagement, listening, creator tracking, and analytics.Monitor account health, analyze usage trends, and provide insights to enhance retention and expansion.Collect structured feedback from clients on our products and communicate findings to design and engineering teams.Contribute to the development of internal resources like onboarding guides, case studies, and best practices to scale customer adoption.What We're Looking For0–2 years of relevant experience in customer success, account management, consulting, marketing, or a related field (internships included).A genuine passion for social media, technology, and AI.Strong analytical skills and the ability to derive insights from data.Excellent communication and interpersonal skills, with a knack for building relationships.