Associate Director of Customer Success

Trackier is a SaaS company based in Noida that develops performance marketing and mobile marketing software for clients in over 20 countries. For nearly a decade, the company has focused on improving website conversions for brands through a suite of products covering performance, eCommerce, and mobile needs. The platform helps ad networks, agencies, and advertisers manage publisher relationships and optimize marketing campaigns in one place. Role overview The Associate Director of Customer Success will lead the Demo & Onboarding vertical, managing a team of both experienced professionals and new hires. This group handles product demonstrations, onboarding, account management, technical implementations (including SDK, API, and tracking setup), and the full customer lifecycle. The position sets strategic direction, develops systems, and mentors the team through complex demos, technical decisions, and go-live milestones. What you will do Build, mentor, and grow a high-performing Demo & Onboarding team. Accelerate onboarding for new hires and support ongoing development for experienced team members through clear expectations and structured coaching. Foster strong account management by building long-term client relationships and acting as a strategic partner. Implement a management system: conduct weekly one-on-ones, review demos and onboarding processes, maintain performance dashboards, and set quarterly goals for onboarding turnaround, go-live quality, and demo effectiveness. Identify and pursue revenue growth opportunities, including upselling, cross-selling, and account expansion for both yourself and your team. Recognize high-potential talent, create development pathways, and nurture future leaders within the function. Set a team culture focused on proactive ownership, hands-on execution, and a customer-first approach, holding the team accountable to these values. Take responsibility for key metrics such as response times, customer satisfaction, retention, and revenue contributions. Onboarding and technical implementation Own the entire onboarding process from kickoff through to successful go-live, ensuring smooth SDK/API integrations, tracking setups, and validation. What Trackier is looking for The ideal candidate is a proactive leader who takes ownership and moves from reactive problem-solving to strategic planning. Anticipating risks, developing scalable processes, and fostering team growth are essential. Confidence in driving initiatives independently is important for success in this role.

The API Customer Success Executive at Masters India Private Limited works closely with clients to help them get the most out of the company's API solutions. Based in Noida, this role centers on direct engagement with customers, guiding them through API integration and offering continued support. Role overview This position focuses on helping clients integrate Masters India's APIs into their systems. Building strong, ongoing relationships is key, as is ensuring customers find lasting value in the products. What you will do Assist clients with seamless API integration Provide ongoing technical and customer support Maintain and strengthen long-term client relationships Who succeeds in this role A proactive approach, interest in technology, and a commitment to customer service are important for success as an API Customer Success Executive.

Join cloudstuff, a pioneering force in the SaaS industry, creating innovative software solutions that empower businesses in over 20 countries worldwide. With nearly a decade of experience, we have established ourselves as leaders in Performance Marketing and Mobile Marketing, enhancing website conversions for brands through our comprehensive suite of products.Our customizable Performance Marketing Software is utilized by Ad Networks, Agencies, and Advertisers to effectively manage publisher relations. The Trackier Performance Marketing Platform allows users to create, automate, measure, and optimize marketing campaigns, publisher interactions, and conversions seamlessly in one integrated environment.Your Role:● Engage with clients early in their journey, leading product demonstrations tailored to their specific use cases.● Conduct thorough preparation for each demo and onboarding session by researching clients and understanding their business models.● Serve as a product ambassador to clients, adeptly translating features into tangible business benefits.● Manage the entire onboarding process—from the initial kickoff to the go-live phase—ensuring transparency in timelines, dependencies, and progress across all accounts.● Oversee multiple onboarding projects simultaneously, maintaining clarity on each account's status and next steps.● Execute hands-on implementation tasks, including SDK/API integrations and tracking setups, validating processes to ensure accuracy.● Proactively provide clients with necessary documentation, checklists, and follow-up steps without waiting for inquiries.● Act as a liaison across departments (Sales, Tech, Product, Support), ensuring tasks are followed through to completion.● Identify potential risks early on, addressing delays or misalignments before they escalate into client issues.● Take full responsibility for resolving issues and blockers, ensuring they are addressed promptly.● Guarantee that every client is onboarded successfully, instilling confidence and readiness to scale from day one.Who You Are:● You are proactive and driven, always anticipating needs rather than reacting.● You take accountability for results and see projects through to completion.● You are hands-on and focused on solutions, not merely suggesting but implementing effective strategies.● You possess a strong desire for continuous learning and improvement while collaborating effectively with your team.● You maintain composure and organization even in dynamic and high-pressure situations.Qualifications:● 2–5 years of experience in Onboarding, Implementation, or Technical Customer Success within a B2B SaaS environment.

About the Partnerships TeamOur Partnerships team is dedicated to transforming healthcare and making a meaningful impact within the ecosystem. We serve as the forefront of our organization, engaging with clients and stakeholders. We are deeply invested in our customers' success and strive to address their challenges with innovative solutions. If you are enthusiastic about leveraging your skills to contribute to our mission, we would love to discuss how you can be a part of our journey.About the RoleWe are seeking a strategic and results-oriented Partner Success Manager to join our Global Alliances & Partnerships team. In this pivotal role, you will oversee the post-onboarding lifecycle of our Global System Integrator (GSI) partners. This high-impact position will focus on ensuring our Value Added Resellers (VARs) and Global Systems Integrators (GSIs) achieve their goals and drive measurable success with Innovaccer's Gravity platform.Ensure our partners are not only onboarded but are also delivering high-quality implementations, achieving technical autonomy, and fostering long-term customer loyalty.Act as a trusted advisor and advocate for our strategic partners, providing them with the enablement, support, and resources required to successfully implement, sell, and scale Innovaccer solutions.Your objective will be to evolve our GSIs into a scalable extension of our own professional services and sales teams.Collaborate across partnership management, customer success, and revenue growth to enhance partner satisfaction, retention, and expansion.What Success Looks Like:To excel in this role, you should possess:A Partner-First Mindset: Extensive experience in nurturing trusted relationships with implementation partners, system integrators, or technology alliances.Proactive Leadership: A proactive approach to identifying needs, removing obstacles, and creating pathways to success.Technical and Business Acumen: Proficiency in both technical platform capabilities and the business outcomes that are significant to partners and customers.Healthcare Domain Expertise: Familiarity with healthcare technology, value-based care, payer/provider ecosystems, or health data is highly beneficial.Global Collaboration Skills: Comfort in working across time zones with diverse groups of stakeholders, including partners, internal teams, and customers.Responsibilities:1. Partner Relationship Management & AdvocacyServe as the primary liaison for assigned strategic partners, cultivating C-suite trust and long-term relationships. Conduct regular business reviews (QBRs), executive briefings, and performance dashboards that track key performance indicators (KPIs) such as certifications, implementations, NPS, and revenue.2. Internal Partnership AdvocacyAct as the internal champion for partners, advocating for their needs across Innovaccer's Product, Sales, Engineering, and Customer Success teams.

About Us: Paytm stands at the forefront of India's mobile payment and financial services sector. As the trailblazer behind the mobile QR payment revolution, we create cutting-edge technologies designed to empower small businesses in managing payments and commerce. Our mission is to integrate half a billion Indians into the mainstream economy, leveraging technology for their benefit.About the Telco Team:Driven by innovation, One97 provides a comprehensive suite of services including Customer Communication, Up-Selling, Mobile Content, Advertising, and Platform services to over 500 million mobile users worldwide. Our offerings are structured around flexible business models such as Capex, Opex, and Revenue Share to suit the needs of Telcos.Key Offerings:Our diverse range of services is categorized into five key segments:• Entertainment• Digital Platforms• Customer Value Management Solutions• Enterprise Services• Financial PlatformsWith the largest deployment of telecom applications on cloud platforms in India, One97 offers a wide array of value-added services that have empowered operators to enhance their revenue streams, even in challenging markets such as India, SAARC, the Middle East, and Africa.About the Role:We are seeking a seasoned CVM Product Manager to spearhead the strategy, roadmap, and execution of Customer Value Management solutions tailored for major telecom operators. The ideal candidate will possess extensive hands-on experience with CVM platforms alongside a robust understanding of campaign orchestration, analytics-driven decision-making, segmentation, and multi-channel engagement systems.Key Responsibilities:1. Product Strategy & Roadmap- Lead the product vision and roadmap for Telecom CVM, Campaign Management, Loyalty, and Personalization platforms.- Convert business goals into actionable product features with defined prioritization.- Analyze industry CVM trends, competitor offerings, and advanced analytics capabilities.

Join Sopra Steria as an SAP SuccessFactors Succession Management Consultant, where you will play a pivotal role in optimizing our clients' talent management processes. This position involves working closely with clients to implement and enhance their succession planning strategies using SAP SuccessFactors. You will leverage your expertise to analyze requirements, design tailored solutions, and ensure successful deployment and user adoption.

About Us: At Paytm Payments Services Limited, we empower thousands of online merchants through our state-of-the-art payment gateway solutions. Catering to both established enterprises and innovative startups, including renowned unicorns, we are on a mission to redefine the payment experience. Our goal is to transition payments from being just an enabler to a vital component driving revenue and customer growth for our merchants. As a regulated B2B entity under RBI guidelines, we exclusively support authorized businesses in the Payment Aggregator Payment Gateway (PA PG) sector, focusing on enhancing Paytm's PA PG market share among Indian merchants.About the Team: Join our dynamic Merchant Helpdesk Team at Paytm Payments Services Limited. This dedicated unit addresses all merchant inquiries and issues raised via calls and emails, ensuring prompt resolutions. The team also manages escalations, providing critical support to our business operations.Role Overview: As a Merchant Helpdesk Associate, you will assist online merchants in resolving their daily inquiries and concerns communicated through calls and emails. You will be expected to understand merchant issues proficiently and deliver solutions within the specified turnaround time (TAT). Effective handling of escalations from online merchants is also a key responsibility of this role.Expectations/Requirements:● Outbound calls to merchants to address their issues/concerns.● Manage inbound and outbound communications via calls and emails to resolve merchant issues.● Strong proficiency in understanding merchant challenges, with good written and verbal English skills.● Ownership of issues to ensure timely resolution.● Bachelor's degree with a minimum of 6 months experience in online payment aggregator companies or similar roles.● Excellent communication abilities, both verbal and written.● Basic knowledge of MS Office, particularly Excel.● Flexibility to work 6 days a week, including Sundays with rotational off days.● Willingness to work in rotational shifts as per process requirements.● Comfortable coordinating with merchants over calls and emails.● Smart thinking and clear communication are essential.● Represent the Paytm brand positively: Stay Hungry, Stay Humble, Stay Relevant!Skills for Success:● High motivation, initiative, and self-driven attitude.● Ability to engage both internal and external stakeholders effectively.● Understanding of technology and user experience.

Role Overview Sopra Steria is hiring a Voice Process Associate in Noida, Uttar Pradesh. This role centers on direct customer interaction and communication. What You Will Do Handle customer inquiries by phone Offer solutions to address customer questions and concerns Work to ensure customer satisfaction with each interaction Communicate clearly and professionally with callers

About Us: Paytm, a pioneering force in India's financial services landscape, is dedicated to providing comprehensive payment and financial solutions to individuals, offline merchants, and online platforms. Our mission is to integrate half a billion Indians into the mainstream economy through accessible payments, commerce, banking, investments, and financial services. Founded by Vijay Shekhar Sharma, our parent company, One97 Communications Limited, stands at the forefront of financial innovation.About the Team: As the Success Rate Team Lead, you will play a pivotal role in analyzing and enhancing the Paytm Payment Gateway's success rate, collaborating closely with both merchants and platform stakeholders.About the Role: In this leadership position, you will guide a dedicated team, overseeing daily, weekly, and monthly performance metrics, while liaising with various internal stakeholders to optimize payment solutions and services.

Join our dedicated team as a Service Desk Associate, where you will play a crucial role in providing exceptional support to our clients. This position is specifically designed for individuals with disabilities, fostering an inclusive work environment where everyone can thrive.As a Service Desk Associate, you will be responsible for responding to customer inquiries, troubleshooting issues, and ensuring a high level of customer satisfaction. You will have the opportunity to develop your skills and advance your career in a supportive atmosphere.

Join Sopra Steria as a Voice Process Associate where you will play a crucial role in handling customer interactions, providing exceptional service, and resolving inquiries efficiently. In this dynamic position, you'll leverage your communication skills to engage with clients, ensuring they receive the support they need.

Join our dynamic team at Jobs for Humanity as a Service Desk Associate. We are dedicated to creating an inclusive environment where everyone, especially individuals with disabilities, can thrive. In this role, you will be the first point of contact for our clients, assisting them with their inquiries and ensuring their needs are met with professionalism and care.

Join our dedicated team at Jobs for Humanity as a Service Desk Associate, a role specifically designed for individuals with disabilities. This position offers a unique opportunity to provide exceptional support to our clients while working in an inclusive and empowering environment.

Join our team as a Service Desk Associate, a role that plays a crucial part in ensuring that our clients receive the highest quality support. We are dedicated to creating an inclusive workplace and encourage applications from individuals with disabilities. Your primary responsibilities will include providing technical assistance, resolving service-related issues, and contributing to a positive customer experience.

About Us: Paytm, a trailblazer in India's financial services sector, is dedicated to delivering comprehensive payment and financial solutions to individuals, offline merchants, and online businesses. Our mission is to integrate half a billion Indians into the mainstream economy via our diverse offerings in payments, commerce, banking, investments, and financial services.About the Team: The Social Customer Support Team consists of dedicated service associates who guide customers through their Paytm journey, ensuring a positive experience with our services.About the Role:As a Social Escalations Associate, you will be responsible for addressing customer inquiries and concerns across various social media platforms daily. You must ensure timely resolution of issues while maintaining high standards of customer satisfaction.Expectations/Requirements:● Provide efficient resolution to day-to-day merchant queries via chat and calls.● Manage daily campaigns and uphold brand consistency across all communications.● Ensure brand voice and terminology are consistent in all customer interactions.● Supervise social media interactions to guarantee a positive service experience for customers.● Develop and implement timelines to meet performance targets.● Previous experience in team management for chat/email support is essential.Desired Skills:● High motivation and proactivity.● At least 1 year of experience in managing social media escalations.● Exceptional multitasking abilities.● Strong problem-solving skills.Educational Qualification:Any Graduate.

Join our dynamic team as a Voice Process Associate where you will play a crucial role in providing exceptional voice support to our clients. Your responsibilities will include handling customer inquiries, resolving issues, and ensuring customer satisfaction through effective communication.

About Ouro Ouro is a global financial services and technology firm focused on empowering consumers through innovative payment solutions. The company’s portfolio covers prepaid, debit, cross-border payments, and loyalty programs designed for individuals and enterprise partners. Netspend, Ouro’s flagship product, provides prepaid and debit account options that help customers access global payment networks securely and conveniently. Netspend products can be purchased and reloaded at over 130,000 retail locations across the U.S. Since its founding in 1999, Ouro has processed billions in transaction volume and served millions of customers worldwide. Headquartered in Austin, Texas, the company operates with a distributed team across the globe. Role Overview The Director of Application Development will lead a skilled engineering team focused on Ouro’s core Fintech and Banking platforms. This leader combines technical vision with practical execution, ensuring systems remain reliable and efficient as business needs evolve. The role emphasizes building an AI-first development culture (AIDLC) and driving productivity improvements across the organization. Key Responsibilities Oversee large-scale portfolios within Fintech and Banking. Lead multidisciplinary teams, including both Front-end and Back-end developers. Connect complex business requirements with strong engineering solutions. Champion an AI-first approach to software development and team culture. Location This role is based in Noida, India.

Join our dynamic team at Paytm Payments as an Associate, Sr. Associate, or Team Lead in our VRM department. We are looking for passionate individuals who thrive in a fast-paced environment and are eager to contribute to our sales initiatives. This is an excellent opportunity to grow your career while working with a talented group of professionals.

Join Paytm, India's premier financial services provider, committed to delivering comprehensive payment and financial solutions to consumers, offline merchants, and online platforms.Our mission is to integrate half a billion Indians into the mainstream economy through our innovative services in payments, commerce, banking, investments, and financial management.Founded by Vijay Shekhar Sharma, Paytm is a flagship brand of One97 Communications Limited.In our Merchant Integration team, we facilitate the seamless integration of Paytm's payment products for merchants. We strive to ensure that our partners fully understand our payment solutions and receive the necessary support for successful implementation.As an Associate in this role, you will lead a dynamic team, overseeing their day-to-day activities, tracking progress, and collaborating with various internal stakeholders to enhance our payment solutions and services.

The Director of Learning Experience Architecture at InfoPro Learning leads the design, delivery, and assessment of learning programs across a global network. Based onsite in NOIDA, this full-time role requires over 15 years of experience and combines strategic leadership with hands-on influence over learning standards, technology integration, and team development. Role overview This director position reaches beyond traditional design responsibilities. The role serves as a strategic advisor to clients, shapes internal quality and strategy initiatives, and supports the growth of experienced consultants. The scope includes performance consulting, refining learning design standards, and integrating emerging technologies such as AI into daily practice. What you will do Collaborate with senior client stakeholders to identify performance gaps and develop learning strategies that achieve measurable impact. Translate complex business challenges into scalable, multi-modal learning frameworks and program designs. Establish and uphold organization-wide standards for design, quality, and measurement. Review and strengthen work produced by senior designers and consultants to elevate consulting quality across the team. Lead in-depth discussions to clarify true business needs versus surface-level training requests. Shape solution design for proposals and high-value projects. Guide the adoption of AI and new tools in both design and delivery processes. Mentor senior team members, supporting their development and strategic skills. Oversee multiple complex programs at a strategic level, ensuring quality, consistency, and measurable results. Requirements 15+ years of experience in learning design, architecture, or related fields. Proven ability to advise clients, set standards, and lead teams in a global context. Experience integrating new technologies, such as AI, into learning operations. Strong mentoring and consulting skills. Onsite presence in NOIDA, Uttar Pradesh, India.