Workforce Operations Analyst

Join Our Team as a Workforce Operations Analyst!Current is an innovative consumer fintech platform on a mission to revolutionize financial access for everyday Americans, boasting over five million members. We provide comprehensive financial solutions that are designed to work in harmony, meeting the diverse needs of our members and empowering them to build brighter financial futures. Located in the heart of NYC, our dynamic and results-oriented environment inspires us to develop superior products, accelerate growth, and empower every team member to make a significant impact on our business and our mission to enhance financial outcomes.About the RoleWe are seeking a dedicated Workforce Operations Analyst to become an integral part of our expanding Member Experience and Risk Operations team in New York. In this role, you will oversee workforce management (WFM) and spearhead business analysis initiatives aimed at optimizing performance across Customer Support and Risk Operations. You will collaborate closely with Member Experience, Risk Operations, and Product teams while serving as a vital link between our in-house teams and our BPO contact centers. Your key responsibilities will include ensuring SLA adherence, optimizing staffing across various queues and channels, and enhancing service delivery through insightful, data-driven analysis. Additionally, you will partner with our Quality Assurance and Learning & Development leaders to pinpoint trends, topics, and agents who may require additional support. You will also manage the configuration and utilization of WFM and ticketing platforms to guarantee an efficient experience for our frontline staff as they assist customers. We are looking for someone who is detail-oriented, collaborative, analytical, and open to feedback and continuous learning.ResponsibilitiesMonitor and maintain service levels in real-time, making staffing adjustments as necessary to meet customer expectations.Manage workforce capacity planning across multiple lines of business to achieve service level targets and navigate volume fluctuations.Utilize historical data, seasonality, product launches, and agent performance to accurately forecast staffing needs.Analyze demand drivers and report key metrics (including customer satisfaction, support quality, and resolution time) to help the team identify and address friction points in our product experience.Collaborate with BPO vendors on capacity discussions, performance management, and process enhancements.Support queue management for both frontline and back-office teams by working together to optimize our workflow processes.

Join our dynamic team at Camber as a Workforce Operations Associate. In this pivotal role, you will support our operational efforts by analyzing data and implementing efficient processes to enhance productivity. Your contributions will help shape the future of our workforce management strategies.

Our MissionAt Neko Health, we are dedicated to revolutionizing healthcare by shifting the focus from illness treatment to prevention. Through the use of cutting-edge, non-invasive technology and our clinical expertise, we provide early and actionable health insights.Position OverviewWe are seeking a proactive Workforce Planning Coordinator to play a pivotal role in organizing and scheduling our clinical staff across our expanding network of clinics in the United States. This position will emphasize workforce strategy and execution, including headcount planning, shift optimization, and scheduling to ensure our clinics are staffed effectively. Initially, you will also be hands-on in coordinating clinic schedules as we grow our US network.Key Contributions in the First 6–12 MonthsDevelop comprehensive workforce plans encompassing headcount models, staffing ratios, and shift patterns tailored for our clinics.Create, manage, and oversee staff schedules to ensure optimal clinic staffing levels.Collaborate closely with Clinic Leads and operational teams to ensure precise workforce planning and scheduling.Analyze workforce data, including labor costs, utilization rates, and reporting metrics.Ensure compliance of scheduling practices with local labor laws and operational requirements.Assist in coordinating workforce operations across multiple clinics as the network expands.QualificationsProven experience in workforce planning, scheduling, or operations management.A background in healthcare, retail, or similar sectors that utilize shift-based staffing.Familiarity with scheduling or workforce management software systems.Strong analytical skills with a solid understanding of workforce data, labor utilization, and operational reporting.Exceptional collaboration skills with various stakeholders, especially within operational and clinic teams.About Neko HealthNeko Health fosters a culture of innovation and excellence, prioritizing a proactive approach to health management. Our commitment to advancing healthcare through technology and expertise sets us apart in the industry and allows us to make a meaningful impact on the lives we touch.

Role Overview Mercury is looking for a Senior Workforce Strategist to join the Vendor Strategy team. This position leads workforce management (WFM) for the Banking Operations function, which includes about 250 BPO FTEs across several vendors and locations, as well as internal staff. The Senior Workforce Strategist will have broad autonomy and direct access to leaders in Risk, Finance, and Vendor Strategy. This role is responsible for building Mercury’s WFM discipline from the ground up, turning strategic plans into real results on utilization and cost avoidance. About the Vendor Strategy Team The Vendor Strategy team oversees risk outsourcing across two main areas: company-wide Business Process Outsourcing (BPO) and Risk Platform SaaS (covering KYC, KYB, IDV, AML, and related domains). As Mercury grows, the team’s focus is on managing a larger vendor ecosystem, adapting quickly to new requirements, and delivering strategic value across the company. *Mercury is a fintech company, not an FDIC-insured bank. Banking services are provided through Choice Financial Group and Column N.A., Members FDIC.* What You Will Do Unified Workforce Ownership: Serve as the sole WFM owner for both BPO partners and internal Banking Operations staff. Oversee forecasting, scheduling, intraday management, and balancing across multiple sites and vendors to achieve utilization and SLA goals. Forecasting & Capacity Planning: Build and maintain volume forecasts, headcount plans, and scenario models for channels such as Onboarding, Customer Support, Sales, and Risk. Manage shrinkage, occupancy, staffing windows, and long-term capacity projections. Routing & Queue Configuration: Set up and manage multi-skill routing and queue configurations across vendors and tiers. Design pooling and cross-skilling approaches to enable flexible work allocation based on demand. Cross-Site & Cross-Vendor Balancing: Develop and implement strategies to prevent SLA misses at any site while others have idle capacity. Establish the operating cadence and tools needed for real-time work movement. Finance Partnership: Work closely with Strategic Finance to align capacity models with the P&L, ensuring planned and realized cost avoidance match. Lead the reconciliation process. Performance Infrastructure: Create dashboards, run operational reviews, and set up accountability loops to improve forecasting accuracy and operational performance. Location This role can be based in San Francisco, CA, New York, NY, Portland, OR, or remote within Canada or the United States.

Join our dynamic team as an Operations Analyst at Nagarro in New York! We are looking for analytical minds who are passionate about driving operational efficiency and improving processes. As an Operations Analyst, you will collaborate with cross-functional teams to identify opportunities for optimization and implement data-driven solutions that enhance our service delivery.

At SeatGeek, we believe that live events create unforgettable experiences that bring people together. Our innovative technology and fan-focused approach are revolutionizing the ticketing industry.As a critical member of the Marketplace Services Workforce team, the Senior Manager of Workforce Services is responsible for developing and executing workforce strategies for our Support teams at SeatGeek. This role involves collaborating with key leaders both within and outside of Marketplace Operations to forecast, model, and optimize internal staffing plans, ensuring we have the appropriate resources to cater to our expanding fan, broker, and client base. You will oversee the essential operations teams by providing the necessary resources, including tooling, roles, headcount, and processes, to operate efficiently and scale alongside the business. Additionally, you will lead and support a team of analysts and specialists in their daily responsibilities.

About Us:At Versana, we are pioneering advancements in the fintech space, specifically enhancing the syndicated loan market. Our innovative platform captures real-time data from agent banks, providing unparalleled transparency and efficiency in loan details and portfolio management. By partnering with us, market participants gain access to the most trustworthy source of deal information available.About You:We are seeking a highly organized and results-oriented Senior Operations Analyst to lead the oversight of our internal policies, controls, and client onboarding processes. This meticulous individual will play a crucial role in ensuring compliance with internal policies while assisting clients in their risk management efforts. Ideal candidates will be driven, quick learners who are enthusiastic about acquiring knowledge in technology and information security and eager to collaborate across the firm to understand both business and technological foundations.Key Responsibilities:· Engage with clients to facilitate the completion of third-party onboarding processes. · Maintain and oversee periodic reviews of the company policy inventory.· Deliver consistent reporting of customer metrics to management on a weekly and monthly basis.· Manage SLA reporting for client accounts to ensure alignment with contractual obligations.· Collaborate with management to establish governance around internal controls and key initiatives.· Support Finance operations by calculating invoices and verifying data accuracy.· Assist in the preparation of board-level and other ad-hoc reports.

As the Senior Manager of Workforce Management at Talkiatry, you will be the analytical and operational cornerstone for our Core Operations team. Your expertise will facilitate data-driven decision-making, optimize workforce performance, and foster accountability throughout our expansive network of over 400 omni-channel Patient Care Coordinators (PCCs).In this pivotal role, reporting directly to the Director of Core Operations, you'll spearhead the development and implementation of performance analytics, workforce planning, and reporting frameworks that are essential to achieving Talkiatry's operational excellence objectives. Your team will ensure our PCCs and frontline operations consistently provide high-quality support at scale, effectively meeting performance and efficiency benchmarks.This is a hands-on, cross-functional leadership position centrally located within Core Operations, perfect for a results-driven operator who can harmonize analytics with execution to enhance the experiences of both patients and providers, cut costs, and improve visibility into frontline performance.

Role Overview Mercury is looking for a Senior Credit Operations Analyst focused on Loan Operations. This role centers on analyzing credit operations, maintaining efficient processes, and supporting strong performance across lending activities. What You Will Do Review and analyze credit operations to identify areas for improvement Work closely with teams across the company to strengthen lending processes Provide operational insights that inform strategic decisions Help ensure loan operations run smoothly and efficiently Location This position can be based in San Francisco, CA, New York, NY, Portland, OR, or remote within Canada or the United States.

The CompanyAt EV Realty, we are at the forefront of revolutionizing commercial fleet electrification by constructing essential infrastructure, one innovative charging hub at a time.We design, own, and operate specialized EV charging hubs that address a crucial challenge in fleet electrification: providing access to dependable, cost-effective, and scalable grid power. Our Powered Properties® are strategically positioned to meet fleet customers' needs, delivering secure and dedicated charging solutions precisely where and when they are required. Our focus is on building with reliability and scalability, ensuring that we provide the necessary infrastructure for mission-critical commercial fleets to operate efficiently.We uphold values of transparency, accountability, and a commitment to building quality solutions for our clients and our team. If you are passionate about contributing to the transformative era of commercial transportation, we would be thrilled to connect with you.The Role: As a Strategy & Operations Analyst at EV Realty, you will engage in high-impact projects, guiding them from strategic inception to execution while making a meaningful difference across the organization. You will play a vital role in shaping the scalability of our platform designed for the future of commercial fleets.This role demands a proactive approach in a fast-paced growth environment. You will tackle ambiguous challenges, create structured solutions, and translate your insights into actionable recommendations that influence key decisions. Collaborating closely with teams across Business Development, Finance, Product, Operations, and Data Science, your contributions will extend beyond mere presentations; they will directly impact the company's strategic growth. One day you may be crafting a strategic alliance to enhance EV Realty's offering to a national logistics provider; the next day, you could be assessing the long-term potential for autonomous fleet charging in a new market. You will gain firsthand insight into the strategic and operational considerations of a company in rapid growth.The ideal candidate is organized, intellectually curious, and thrives in uncertain environments. You find energy in complexity and possess the drive to navigate challenges to successful conclusions.

Why Join Charlie Health?In the United States, millions face challenges related to mental health, substance use disorders, and eating disorders. Unfortunately, many encounter significant barriers to accessing the care they need, such as limited local options, excessive wait times, and impersonal treatment. At Charlie Health, we are dedicated to transforming this landscape. Our mission is to connect individuals to essential behavioral health treatment through personalized, virtual care that fosters connections among clients, clinicians, care teams, and supportive communities. By focusing on individuals with complex needs, we are enhancing access to impactful care and promoting improved outcomes from the comfort of their homes.As a fast-growing organization, we are expanding our reach into more communities every day and assembling a team that is redefining the standards of behavioral health treatment. If you are eager to leverage your skills to create a lasting impact and assist more individuals in gaining access to the care they deserve, we would be thrilled to hear from you.About the RoleCharlie Health is on the lookout for a highly motivated, intellectually curious, and data-oriented Strategy & Operations Analyst. This pivotal role will be positioned within one of two teams—Admissions Strategy or Care Strategy—based on your background, interests, and the needs of the business.In this role, you will operate at the nexus of data, operations, and product, working to enhance both client access to care and the delivery of care on a large scale. You will collaborate closely with leaders in Operations, Clinical, Product, Engineering, and Data to pinpoint opportunities, conduct analyses, and execute solutions that drive improved outcomes, experiences, and operational efficiency.This position is perfect for someone who thrives in uncertain environments, learns rapidly, and desires meaningful responsibility early in their career.Key ResponsibilitiesAdmissions Strategy FocusAs part of the Admissions team, your goal will be to enhance the journey of prospective clients from their initial contact to the commencement of care, focusing on optimizing conversion rates, reducing time to care, and refining the onboarding experience.Key Responsibilities Include:Analyzing and optimizing the entire admissions funnel to boost conversion rates and expedite access to care.Identifying gaps in personnel, processes, and technology that may lead to funnel leakage or missed follow-ups.Creating Excel-based forecasting and capacity models to enhance operational performance.

Join cape as an Operations Analyst in our Enterprise division, where you will play a pivotal role in optimizing our operations and driving efficiency. You will collaborate with cross-functional teams to analyze data, identify trends, and implement process improvements that enhance our overall performance. This position is ideal for individuals who are analytical thinkers and passionate about operational excellence.

Join Nagarro as an Operations Analyst, where you will play a crucial role in supporting our operational excellence. This full-time position in New York offers a fantastic opportunity for individuals looking to launch their careers in operations.

Role Overview The City of New York is hiring a Service Desk Operations Analyst based in New York. This role supports IT service desk operations and helps maintain a high standard of customer service and issue resolution. What You Will Do Monitor incoming service desk requests and track their progress Analyze performance metrics to identify trends and areas for improvement Recommend process changes that improve service desk efficiency Collaborate with technical teams and end users to strengthen service delivery Who Succeeds Here Detail-oriented and organized Comfortable working with both technical staff and non-technical users Proactive in identifying and suggesting improvements

OverviewTetrix is an innovative and rapidly expanding startup dedicated to empowering institutional investors to make informed decisions in alternative markets—think of us as a Bloomberg tailored for private markets. Our cutting-edge, AI-driven product streamlines disorganized, unstructured private market data into actionable insights in real-time. We achieve this by integrating automated document retrieval, AI-enhanced data extraction, and on-demand portfolio analytics into a unified platform. As we continue to grow and evolve into a market-leading solution, we are collaborating with some of the most influential capital allocators globally. This is a rare chance to become part of a passionate team that is shaping the future of infrastructure in financial markets, supported by esteemed investors such as Innovation Endeavors, Eric Schmidt’s venture capital firm, and key contributors from BlackRock, CPPIB, SoftBank, Lending Club, and Plaid. Who We AreWe are a small but powerful startup with extensive industry knowledge and expertise across financial markets and advanced technology. Our culture is built on trust, personal accountability, and a thirst for knowledge—where every team member is encouraged to contribute, challenge ideas, and grow collectively. Our co-founders, Olivier (CEO) and Naunidh (CTO), first met on their first day of MBA classes at Stanford and launched Tetrix in the summer of 2023. Who You AreYou are passionate about financial data – you excel in data-centric environments and find joy in working with financial statements, reconciliations, and data validation procedures.You have a keen eye for detail – your superpower is accuracy, and you take pride in ensuring that financial data is both precise and trustworthy.You possess a robust financial background – you bring 2-3 years of experience in accounting, fund administration, or finance, with a solid understanding of financial metrics.You thrive in team settings – you enjoy collaborating with cross-functional teams to enhance data processes and contribute to overall company success.You have knowledge of financial markets – familiarity with institutional investors and private investment markets is a significant advantage.You are fluent in English – effective communication is essential in our collaborative environment.

About EliseAIAt EliseAI, we are transforming critical sectors such as housing and healthcare. Access to quality housing and healthcare is vital, yet often challenging to attain. By seamlessly integrating AI agents into existing workflows, we enhance efficiency, minimize costs, and elevate the user experience for everyone involved.Housing: We simplify the apartment rental process by streamlining tours, lease signings, maintenance requests, and communication with property teams, consolidating everything needed for a home into one platform.Healthcare: We facilitate appointment scheduling, intake form completion, and communication with providers, allowing patients to focus on their health rather than paperwork.With EliseAI, organizations can reduce manual labor, enhance accessibility, and provide a seamless experience across essential services. We recently secured a $250 million Series E funding round led by Andreessen Horowitz to accelerate our mission.About The RoleWe are seeking a Deal Operations Analyst to enhance and scale our deal booking and contract generation processes within our Commercial Organization. This role is positioned at the intersection of Sales, Finance, and Legal, playing a crucial role in ensuring accurate, efficient, and compliant deal bookings.You will be responsible for generating contracts, reviewing deals, and spearheading process improvement initiatives, while also supporting broader sales operations such as data hygiene and ad-hoc operational projects. This position is perfect for detail-oriented individuals who take ownership and enjoy optimizing systems and workflows.Key ResponsibilitiesCreate customer contracts for the Commercial Sales Organization, ensuring accuracy and compliance with approved commercial terms.Review and activate deals as part of the deal-booking process, validating pricing, approvals, compliance, and required documentation.Daily operations within Salesforce and CPQ, including opportunity management, quoting, approvals, and order submissions.Identify and implement opportunities to enhance and streamline the Quote-to-Cash process, thereby reducing cycle times.

Why Join Charlie Health?At Charlie Health, we understand that millions face challenges related to mental health, substance use, and eating disorders. Unfortunately, many encounter significant barriers to accessing care. With limited options and lengthy waiting periods, the behavioral healthcare landscape can leave individuals feeling neglected and unsupported.Our mission at Charlie Health is to revolutionize this experience. We aim to connect individuals with essential behavioral health treatment through personalized, virtual care built on meaningful connections—between clients and clinicians, care teams, families, and the communities that rally around them. By prioritizing those with complex needs, we are broadening access to impactful care and improving outcomes from the comfort of home.As a rapidly expanding organization, we are reaching more communities daily and assembling a team that is redefining behavioral health treatment. If you're passionate about leveraging your skills for lasting impact and helping more people access the care they deserve, we want to hear from you.About the RoleCharlie Health is seeking a Strategy & Operations Senior Analyst to join our People team. This role goes beyond traditional HR functions; it focuses on strategy and operations within our People department. You will apply your analytical expertise and structured thinking—often honed in finance or consulting—to one of the most critical areas in our organization: hiring, developing, and retaining the talent that delivers care. You will report directly to the Head of People Operations, working at the nexus of workforce planning, data infrastructure, and operational execution.Your ResponsibilitiesWorkforce Analytics & ReportingDevelop and sustain dashboards, models, and reporting frameworks that provide leadership with a comprehensive view of headcount, attrition, hiring velocity, and workforce health. Transform raw HR data into strategic insights that drive organizational decisions.People Program Operations & RetentionOversee the execution of critical People team initiatives—from performance cycles and onboarding to engagement surveys and manager effectiveness programs. Take ownership of company retention initiatives (e.g., High Potential programs, Analyst/Associate Council), focusing on program design, operational infrastructure, and tracking effectiveness. Create the systems necessary for these programs to thrive at scale.Cross-Functional Project ManagementLead and coordinate cross-departmental projects that enhance our workforce strategy and operational outcomes.

Join Equinox, a leader in the fitness industry, as a Financial Analyst in our Operations team. In this dynamic role, you will leverage your analytical skills to drive business performance and support strategic initiatives. Collaborate with cross-functional teams to provide insights that inform decision-making and optimize operational efficiency.

As a Senior Marketing Operations Analyst at Harvey, you will play a pivotal role in enhancing our marketing strategies and operational efficiency. You will collaborate with cross-functional teams to analyze data, optimize marketing campaigns, and drive insights that contribute to our growth. Your expertise in marketing analytics and operations will enable us to better understand our audience and improve our overall marketing effectiveness.

Global X Management Company LLC is actively seeking a dynamic and detail-oriented Research Operations Analyst to enhance our Research Team. In this pivotal role, you will collaborate closely with various team members and stakeholders to optimize our research infrastructure, improve operational efficiency, and provide essential administrative support. Your contributions will significantly impact the Research Team's success, including managing tools and platforms, coordinating team activities, overseeing data management, and performing basic analyses for research reports.Key ResponsibilitiesProvide regular and ad hoc support to analysts in data retrieval and report updates, focusing on our Thematic, Income, and Commodities fund suites.Assist in the compliance review process for various monthly and quarterly deliverables.Manage the distribution of research tools and resources, including website updates, tagging, and research provider access, while maintaining internal deliverables like dashboards and tracking metrics.Act as an operational liaison, fostering relationships across teams to effectively represent the research perspective.Support team reporting and process analysis to align with research objectives.Coordinate team events and activities.Embody Global X’s values of problem-solving, creativity, collaboration, and integrity.