User Operations Manager - New York

Join Harvey as a User Operations Manager in the vibrant city of New York. In this pivotal role, you will oversee user operations, ensuring a seamless and satisfying experience for our clients. Your responsibilities will include managing user inquiries, analyzing feedback, and implementing strategies to enhance user engagement and satisfaction. This is an exciting opportunity to make a significant impact on our operations while collaborating with a dynamic team.

The mission of The New York Times is to seek the truth and help people understand the world. Our commitment to independent journalism is at the core of everything we do. With a world-renowned newsroom, we send journalists to report from nearly 160 countries, focusing on delivering exceptional journalism across various platforms, including print, audio, and digital.The New York Times Magazine is seeking a detail-oriented and proactive Operations Manager. In this role, you will provide comprehensive administrative support to the Creative Director and the Director of Photography for the Sunday Magazine while overseeing critical operational responsibilities for the Art and Photography teams. We are looking for a direct communicator who excels in prioritizing tasks and thrives in a fast-paced, high-pressure environment.As an ideal candidate, you possess outstanding organizational and communication skills, are adept at handling complex scheduling and administrative tasks, and can manage essential finance-related processes. You will demonstrate the ability to balance competing demands from senior stakeholders with diplomacy and sound judgment. A successful Operations Manager not only accomplishes tasks but also anticipates needs and devises solutions to enhance the efficiency of the Art and Photography departments.This is an on-site position at our New York City headquarters, reporting to a Senior Operations Manager. It is a full-time, in-person role requiring four days a week in the office.

Join Harvey as a Support Operations Manager in User Operations and take charge of enhancing our customer support experience. This pivotal role involves leading a team dedicated to delivering exceptional support to our users. You will be responsible for optimizing operational processes, ensuring team efficiency, and maintaining high-quality service standards.

Asana is seeking a dedicated and innovative User Research Manager to join our team in New York City. In this pivotal role, you will lead user research initiatives to gain valuable insights that will shape our product development and enhance user experience. Collaborating closely with product managers and designers, you will employ qualitative and quantitative research methods to understand user needs, behaviors, and motivations.Your expertise will be instrumental in driving user-centric strategies, ensuring our product solutions resonate effectively with our target audience. As a champion for the user, you will not only advocate for their needs within the organization but also mentor junior researchers and contribute to a culture of continuous improvement.

The City of New York seeks an Operations Inspector to support the city’s commitment to effective and compliant operations. This position is based in New York City. Role overview The Operations Inspector reviews activities and procedures across city departments. The goal is to confirm that daily operations align with established city standards and regulations. Key responsibilities Monitor city operations for compliance with official guidelines Review procedures and activities to identify areas for improvement Document findings and report on adherence to city standards Requirements Experience or interest in operational review or compliance Attention to detail and strong organizational skills Ability to work on site in New York City

About Harry’sHarry’s is a leading men’s grooming brand dedicated to providing exceptional quality shave, body, hair, and skin care products at an unbeatable value. Established in 2013, Harry’s transformed the shaving experience and played a pivotal role in the emergence of direct-to-consumer brands. Today, it stands as the #2 shaving brand globally, while also expanding its product range for every phase of men’s grooming routines. Additionally, Harry’s is committed to improving men's access to quality mental health care, having connected over 2 million men with essential mental health resources.Harry’s is part of Mammoth Brands, a modern consumer packaged goods company that includes category-leading brands such as Harry’s, Flamingo, Lume, Mando, and Coterie. Our mission to 'Create Things People Like More' drives us to develop a new model for brands, founders, and talent focused on meeting unmet needs, enhancing lives, and challenging the status quo. Despite our growth, we prioritize maintaining the entrepreneurial culture that has brought us success — a culture that emphasizes customer, employee, and community well-being. To date, Mammoth Brands has contributed over $20 million to nonprofit partners, reinforcing our commitment to making a positive impact.About the TeamThe Global Digital Commerce team at Mammoth Brands is instrumental in shaping the vision, growth, and execution of all digital initiatives across Harry’s, Flamingo, Mando, and Lume. We create and implement digital experiences that seamlessly connect our customers with our products while laying the groundwork for sustainable omnichannel success.Our team thrives at the intersection of brand, customer engagement, innovation, and technology. The direct-to-consumer model is at the core of our business; it’s where we launch products, learn from customer interactions, and cultivate communities. We drive product innovation and gain insights directly from our customers to enhance brand connection. We are responsible for the overall customer experience from marketing and site interaction to distribution and customer service, ensuring that analytics and insights feed back into our overall brand strategy. Ultimately, we oversee the P&L across multiple direct-to-consumer businesses, ensuring each brand flourishes digitally while sharing best practices, platforms, and capabilities across our portfolio. Together, we bring innovation, consistency, and scale to Mammoth Brands’ digital ecosystem, always keeping the customer at the center.

Role overview The City of New York seeks a Fiscal Operations Analyst to help manage and oversee financial operations for municipal projects. This role centers on reviewing how fiscal resources are allocated and used, supporting the city’s goal of maintaining sound financial practices across departments. Key responsibilities Monitor and review financial transactions tied to city projects Analyze how budgets are allocated and track expenditures Assist departments in using fiscal resources effectively Help ensure financial reporting is accurate and compliant with relevant guidelines Location This position is based in New York, NY.

At StubHub, we are on an ambitious journey to revolutionize the live event experience globally. Whether it's a fan's first event or their hundredth, we aim to provide an exceptional experience from the ticket search to the entry gate. We extend the same level of care to our sellers, ensuring that StubHub remains the most secure and convenient marketplace for everyone, from casual fans to global promoters.About the OpportunityWe are in search of a driven and strategic Senior User Experience Researcher to spearhead crucial research initiatives that will influence how fans discover, purchase, and sell tickets on StubHub. Our goal is to establish StubHub as the premier destination for live events, delivering a seamless user experience that anticipates customer needs before they arise. As the Senior User Experience Researcher, you will play a pivotal role in ensuring that user insights guide all our decisions.

Join RedLion Mobility as a Regional Operations Manager, where you will lead and streamline our retail operations across New York and Connecticut. In this pivotal role, you will implement effective processes and practices to enhance market performance. Key responsibilities include developing strategic objectives, optimizing operational systems, and ensuring compliance across all retail activities. You will play a vital role in mentoring team members and enhancing customer service quality, contributing to our overall efficiency and profitability.Responsibilities:Oversee all operations to ensure they are efficient and cost-effectiveManage inventory and cash handling processesCoordinate scheduling and merchandising activitiesSupervise deployments and asset managementConduct compliance visits to storesFacilitate new store openings and improve operational management systemsDevelop strategic and operational objectivesPerform additional duties as requiredThis is a non-remote position, requiring on-site presence.

Verve For Advertisers connects brands and agencies with consumers at key moments of discovery. The company’s platform supports measurable results across screens, helping clients boost engagement and visibility. By integrating a vast dataset of on-site search intent, direct SDK connections with major apps, and data partnerships spanning over 3 million websites and language models, Verve delivers precise audience targeting and actionable insights across premium omnichannel inventory. Role Overview The Sales Operations Manager will play a central role in supporting sales, client service, finance, and product teams. This position balances daily operational needs with longer-term strategic projects. The Sales Operations Manager reports to the Senior Vice President of Revenue Operations and acts as a key connector across departments. What You Will Do Create and maintain reports and dashboards to track KPIs, pipeline growth, win/loss ratios, and quota attainment. Share regular insights with business leaders. Manage operational workflows, including data consolidation, reporting, and documentation for senior leadership. Oversee the use and implementation of sales tools such as Salesforce and other enablement platforms. Serve as a liaison between Revenue Operations and sales leadership to improve pipeline visibility, address data gaps, and ensure reporting accuracy. Evaluate, document, and refine sales processes to improve efficiency and scalability. Review client contracts and insertion orders for accuracy and ensure proper data entry into the CRM. Assist with commission calculations and month-end financial closing, including running SQL queries for campaign costs and platform fees. Work with leadership on strategic projects such as organizational design, territory restructuring, and rollout plans across teams and regions. Support segmentation, cleaning, and uploading of contact lists for email campaigns, maintaining high data quality. Who We’re Looking For Comfortable managing both day-to-day operations and larger, high-impact projects. Adaptable in a sales environment where priorities can shift quickly. Strong analytical skills for spotting trends, identifying process gaps, and turning data into actionable recommendations. Clear communicator, able to write well, partner with leadership, and break down complex topics. Location New York, NY

The City of New York is hiring an Operations Inspector to join the Office of Logistics Services (OLS). This position plays a key part in supporting the smooth delivery of city services by monitoring daily operations and ensuring standards are met. Key responsibilities Inspect city operations and facilities for adherence to procedures Review and assess operational processes to spot areas that could be improved Check compliance with applicable laws and regulations Work location This position is located in New York City.

About NevisNevis is pioneering the development of the world’s first AI-driven wealth management platform. Our innovative solution empowers financial advisors by automating tasks and enhancing workflows, allowing them to dedicate more time to client relationships. We envision a future where every wealth management firm will rely on Nevis.Founded by a distinguished team of former Revolut executives, Nevis has successfully secured $40 million in funding from top-tier investors such as Sequoia Capital, ICONIQ, and Ribbit.The RoleWe are seeking a detail-oriented and analytical Operations Manager (Product) to join our dynamic Product teams at Nevis. In this pivotal role, you will be instrumental in shaping the future of our AI-centric wealth management platform by translating operational insights into scalable, data-driven strategies.Your collaboration with Product Managers, Engineers, and Leadership will be key in addressing complex business challenges, uncovering growth avenues, and structuring operational frameworks for our core product initiatives. From the launch of new features and market entries to performance analysis and go-to-market strategy definition, you will play a vital role in Nevis's growth trajectory.If you enjoy navigating the nexus of product development, data analysis, and business strategy while addressing complex challenges with clarity and rigor, you'll thrive in our environment.What You’ll DoCollaborate with Product & Engineering teams to establish and implement operational strategies that ensure product success.Analyze critical product, user, and financial metrics to pinpoint inefficiencies and identify new growth potential.Transform insights into actionable plans aimed at enhancing customer experience, scalability, and profitability.Lead impactful, cross-functional projects spanning product development, AI, and operations.Contribute to defining product strategy and go-to-market approaches for new features and market segments.Develop scalable processes and frameworks to monitor product performance and operational efficiency.Act as a liaison between product development and business execution, ensuring cohesive alignment across teams.Utilize SQL, Python, or other analytical tools to facilitate data-driven decision-making.Who You AreA minimum of 2 years of experience in operations, product strategy, consulting, or data-driven roles.

Who We Are:At Endex, we are pioneering the future of finance through innovative agentic AI solutions. Our mission is to seamlessly integrate AI analysts into financial institutions, enhancing collaboration and efficiency. Backed by a $14 million investment from OpenAI, we are committed to revolutionizing financial modeling with our cutting-edge Excel-native tools.About the Role:As an Operations Manager in our New York City office, you will play a pivotal role in steering strategic initiatives and driving operational excellence. This is a high-impact position that involves leading go-to-market strategies, managing feature roadmaps, and exploring new verticals. If you are someone who thrives in dynamic environments and is eager to contribute to a transformative organization, we want to hear from you!

About MoabMoab is revolutionizing the equipment dealer and rental business landscape with an innovative all-in-one software platform tailored specifically for this industry. Positioned within the expansive multi-trillion dollar construction, agriculture, and logistics sectors, we recognize that the current market is hindered by outdated software solutions that have lingered since the 1980s and 1990s.Our mission is to seamlessly connect everyone involved in buying, selling, renting, servicing, or utilizing equipment. We are starting with a state-of-the-art system-of-record designed for equipment rental businesses, aimed at enhancing back-office efficiency and driving increased front-office revenue for our customers.At Moab, we pride ourselves on our dynamic team of passionate and dedicated individuals. We appreciate team members who can engage in hands-on tasks while also thinking critically about the broader vision. We are looking for collaborative new team members who are eager to make impactful contributions for both our customers and our business. Moab offers substantial opportunities for career advancement within a meritocratic culture that prioritizes both individual and team growth.About the RoleAs a Business Operations Manager, you will play a pivotal role in managing the comprehensive processes that enable Moab to launch new product features for existing customers, onboard new clientele, and maintain relationships with current customers. Joining our Business Operations team, you will tackle key cross-functional challenges, conduct insightful reporting and analytics, and enhance all operational processes at Moab.In this early-stage startup environment, balancing speed with process is essential as you support our ambitious growth and efficiency objectives. This role demands versatility; you will often find yourself performing tasks typically reserved for positions two levels above you (such as engaging with CEOs of large organizations) and also addressing issues at the grassroots level (like responding to customer support tickets). This is a position that truly rewards proactive doers.What You’ll DoAssist in building scalable processes for our go-to-market strategy, including Operations, Sales, and Finance.Collaborate directly with Moab's founding team to prioritize and resolve some of the company's most pressing initiatives.Lead cross-functional projects by developing roadmaps, securing alignment among various stakeholders, and overcoming obstacles throughout the implementation of initiatives.Step in to fill any critical gaps as needed to ensure seamless business operations.

ABOUT ORCHESTRA Orchestra is a leading strategic communications and marketing firm designed to navigate today’s complex and fragmented landscape. We specialize in understanding audiences and crafting impactful strategies, seamlessly integrating people, platforms, and memorable narratives to empower our clients in establishing enduring influence. Our expansive programs range from high-level strategic business insights to detailed tactical execution. With a team of over 700 professionals, we draw from diverse experiences in sectors such as consumer and lifestyle, technology, nonprofit and philanthropy, real estate, sports, travel, hospitality, and more. Our network includes esteemed firms like BerlinRosen, Civitas Public Affairs Group, Derris, Glen Echo Group, Inkhouse, M18, Message Lab, Onward, and Small Girls PR. Additionally, we have introduced Brightmode, a talent acquisition firm for communications professionals, and Versus Media Group, a strategy-first political media team. Discover more about us at www.orchestraco.com. We strongly encourage individuals from all backgrounds and abilities to apply. Orchestra is dedicated to fostering a diverse workforce, recognizing that our ongoing success hinges on attracting and retaining exceptional creative talent from various backgrounds and experiences. We offer ample opportunities for professional advancement and are committed to supporting the development and growth of our staff. ABOUT THE BERLINROSEN CAMPAIGNS TEAM The Campaigns team is a premier Democratic political consulting and direct mail firm known for winning challenging races. Our in-house creative studio excels in brand strategy, copywriting, design, and direct mail production. We partner creatively with our clients to tackle their most pressing challenges, guiding them from ideation through to production and execution. Our team consists of strategists, copywriters, branding experts, designers, and more. ABOUT THE ROLE BerlinRosen Campaigns is seeking an Operations and Finance Manager to enhance daily business operations, streamline production workflows, and manage financial coordination.

Operations Manager, Belong CenterLocation: Greenpoint Brooklyn, New YorkReports to: DAYBREAKER Founder / CEO (Radha Agrawal)About Belong CenterBelong Center is a pioneering 501c3 nonprofit organization committed to combating the loneliness epidemic and fostering a culture of belonging for individuals and the planet. Our innovative products and programs empower citizens to connect, from our Belong Center Blueprint Community Training Platform to Belong Circles in major U.S. cities and engaging with Belong Benches nationwide.Check out Belong Center’s impact featured in renowned publications such as The Wall Street Journal, The Guardian, and New York Times Magazine. Visit our website www.belongcenter.org and follow us on Instagram @belongcenter for more insights.NOTE: Although there will be collaboration with the DAYBREAKER team, this role is solely focused on the Belong Center.Role OverviewWe are in search of a dynamic, experienced, and detail-oriented Operations Manager to join our team at Belong Center. This role will be pivotal in managing essential functions within our organization.Financial Stewardship & ComplianceOversee the day-to-day management of Belong Center's annual operating budget, collaborating with the Finance team to ensure transparency and resource allocation for project success.Lead the completion of annual compliance obligations for the nonprofit sector, including management of 990 forms, tax filings, audits, and governance reporting.Oversee organizational insurance coverage and implement risk mitigation strategies.Act as the primary liaison with pro-bono legal partners to secure expert legal guidance as Belong Center continues to grow.Operational Leadership & Project ManagementDrive operational excellence across Belong Center projects, ensuring seamless execution of initiatives such as Friendship Microgrants and Blueprint.Provide leadership and professional development opportunities for team members to enhance their skills and growth.Work closely with PR to execute high-impact press launches, further establishing Belong Center as a leader in addressing loneliness.FundraisingPartner with the Chairwoman of Belong Center to spearhead fundraising efforts, ensuring the long-term sustainability of the organization.Lead significant business decisions that affect the organization’s growth and sustainability.

About Avoca Avoca helps home service companies connect with their customers using AI-powered conversational agents. These agents handle key inbound calls, job bookings, lead qualification, and revenue-focused interactions, delivering speed and reliability beyond what traditional call centers can match. In under two years, Avoca has grown to 100 employees. The team works from our headquarters in New York City and our Santa Barbara office. We operate in a home services market worth over $500 billion, where every missed call can mean lost business. Our technology aims to set a new standard for AI-driven customer engagement. Avoca serves leading brands in home services and saw 10x growth in 2025. Our NYC-based team is expanding quickly in a large, largely untapped market, where 85% of missed calls go to competitors. Every new hire directly impacts our results and growth. Role Overview: Revenue Operations Manager (Post-Sales) Avoca is hiring a Revenue Operations Manager to oversee and improve systems supporting Customer Success, renewals, and account expansion as we scale from 570 to more than 1,000 customers. This role is based at our New York headquarters and reports to the Director of Revenue Operations. Daily collaboration with Customer Success, Finance, and Sales teams is central to the work. What You Will Do Own all post-sales operations, including tracking implementations, managing renewal pipelines, and monitoring customer health Conduct churn analysis and build the data infrastructure needed for Customer Success to move from reactive to proactive account management Work with an established CRM that tracks implementations across Customer Success Support ongoing automation of Quote-to-Cash processes and contract standardization Help close the gap between what is sold and what is delivered, addressing a key revenue opportunity Build the foundation for clear, data-driven reporting on Net Revenue Retention (NRR) Who Thrives Here This role calls for someone who can turn plans into seamless operations and enjoys working cross-functionally. Success in this position means delivering measurable improvements as Avoca grows.

Join Cube in our mission to empower companies to achieve their financial goals.As the landscape of business evolves, so does our approach to planning and analysis. Most finance teams still rely on spreadsheets, but those that transition to modern solutions often revert back. Cube is a cloud-based FP&A platform designed to help companies meet their financial targets while retaining the familiarity and flexibility of spreadsheets.Backed by leading investors such as Battery Ventures and Mayfield, we are committed to fostering a culture that encourages growth and celebrates every team member. Our core values are at the heart of what we do: act with urgency, simplify processes, build joyfully, pay attention to details, take ownership of outcomes, elevate standards, champion our customers, and win as a team. As we embark on our next growth phase, we believe that the right team members will be the key to our success.Role OverviewWe are looking for an exceptionally organized, proactive, and people-focused Office Operations Manager to support Cube's leadership team, manage office operations, and drive essential people and recruiting initiatives. This role merges traditional administrative support, operational excellence, and hands-on people operations—ideal for individuals who thrive in a dynamic startup environment and enjoy a variety of responsibilities.You will play a crucial role in ensuring smooth execution of executive support, team-oriented operational workflows, and foundational people operations that reinforce our vibrant culture and facilitate team growth.

Location: NYC NoHo Office (5 days a week)About This OpportunityAt Automattic, we're pioneering an innovative AI-native culture within our 1,500-strong team, which underpins 40% of the web. We are not merely implementing AI tools; we are fundamentally reshaping our workflows and product delivery on a grand scale.As the AI Operations Manager, you will spearhead the operational framework that facilitates this transformation. You will navigate the critical, often complex processes that bridge the gap between the question of 'should we use AI?' and the realization of effective AI utilization across a company of 1,500 individuals. This includes conducting privacy assessments, evaluating tools, developing policies, coordinating with vendors, tracking adoption, and providing insights into tool selections.This position transcends traditional program management. You will construct governance frameworks and operational practices that empower a distributed, highly-skilled organization to harness AI efficiently while mitigating risks. Collaborating closely with our Head of AI and the NYC AI team, your influence will extend to supporting global AI adoption initiatives.Why This Role MattersWhile many companies are still debating whether to allow AI tools, Automattic is focused on the question: 'How can we excel in using AI tools at scale while responsibly managing associated risks?' You will establish the operational backbone that enables our workforce to be more agile, intelligent, and competitive in an AI-driven market.Your decisions will wield significant influence, shaping company-wide policies, creating governance structures, and directly affecting how millions of users interact with AI in Automattic's products.What You’ll DoLead change management initiatives: design adoption strategies, identify obstacles to AI-native processes, and develop resources that transition teams from experimentation to full integration.Oversee AI governance: address privacy inquiries, coordinate tool assessments with Legal and Security, formulate policy frameworks, and guide procurement processes.Establish operational infrastructure: create processes where gaps exist, document decisions to accelerate team performance, and monitor adoption metrics and ROI.Manage cross-departmental collaboration: liaise with Engineering, Product, Legal, Finance, and HR on AI projects and resource distribution.Act as the primary point of contact for AI-related inquiries across the organization; convert ambiguous scenarios into clear guidance and actionable decisions.Report to leadership on the status of AI adoption, risks, and potential opportunities; facilitate strategic planning sessions.Develop dashboards, documentation, and operational playbooks that are scalable across a distributed organization.

At GarnerHealth, we are on a mission to revolutionize the healthcare economy by providing high-quality and affordable care for everyone.We are fundamentally rethinking how healthcare operates in the U.S. by collaborating with employers to redesign healthcare benefits through clear incentives and robust, data-driven insights. This innovative approach guides employees towards higher-quality, lower-cost care, creating a system that benefits all stakeholders. Patients experience improved health outcomes, employers optimize their healthcare spending, and physicians are incentivized for delivering exceptional care rather than simply performing more procedures.As one of the fastest-growing healthcare technology companies in the nation, GarnerHealth's products are trusted by leading employers and providers. We are assembling a team of talented, mission-driven individuals who are eager to make a significant impact on healthcare at scale.We are currently in search of an outstanding Manager to enhance our Strategy & Operations team. Reporting directly to the VP of Strategy & Operations, this proactive self-starter will be tasked with executing a wide range of strategic initiatives across the business, focusing on high-priority areas identified by Garner's leadership. You will implement management best practices and gain valuable insights into operating within a high-performance, high-impact environment.Work Environment:This position is based in our New York City office. You must be available to work in the office three days a week on Tuesday, Wednesday, and Thursday.Key Responsibilities:Drive strategic projects throughout the organization, deeply engaging with critical focus areas for Garner's leadership team.Manage a diverse portfolio of operational processes, collaborating closely with subject matter experts across Garner.Participate in various high-impact initiatives, gaining broad exposure across the company.Assist in maintaining Garner's strategic operating rhythm, which includes managing company KPIs and facilitating annual and quarterly planning processes.Partner with Garner's leadership on high-visibility initiatives that are essential to the business.