User Experience Writer at Bask Health | New York

At Bask Health, we are revolutionizing telehealth with our cutting-edge platform designed to streamline the process for entrepreneurs and businesses to launch their own direct-to-consumer telemedicine services. Our robust suite of features simplifies the complexities of the healthcare industry, empowering our clients to focus on their success. As a fast-growing startup, we value a high-performance culture that emphasizes: Agility: We believe in making swift decisions and learning from our experiences. Data-Informed Intuition: We trust our instincts and leverage data to refine our strategies. Bold Thinking: We encourage innovative ideas over gradual improvements. Customer-Centricity: Our obsession is to support our clients in launching transformative companies effortlessly. Collaborative Ownership: We thrive on teamwork, accountability, and proactive problem-solving. About the Role:We are seeking a dedicated User Experience Writer to join our remote team. In this role, you will craft and refine user-friendly content, including documentation, user experience writing, and content strategies. You will also conduct UX research and collaborate with diverse teams to enhance the overall user experience.Please submit a portfolio piece that showcases your writing skills relevant to this role, such as blog posts or documentation. Applications without this will not be considered.

Bask Health develops a SaaS platform designed for healthcare professionals, entrepreneurs, and developers. The platform enables users to create custom digital health solutions and supports direct-to-consumer telehealth businesses as they grow. The team aims to make digital healthcare both accessible and practical across the industry. Role overview The Product Owner position is based in New York and reports directly to the CEO. This role works side by side with engineering and product teams, balancing user needs, business objectives, and technical constraints to guide the evolution of Bask Health’s product suite. Strong technical skills are essential, including the ability to read and interpret code. The Product Owner will break down complex challenges into clear, actionable tasks for engineering and propose practical solutions. What you will do Take ownership of complex, ambiguous problems and drive them from start to finish using analytical skills. Lead new product initiatives and launches, often managing multiple responsibilities to ensure progress. Contribute to the product roadmap, prioritizing projects with input from user feedback and competitive analysis in collaboration with product management and engineering. Keep the roadmap focused on solutions that advance Bask Health’s mission. Collaborate with engineering, design, marketing, sales, and customer success to move products from concept through launch. Engage directly with customers, patients, and partners to gather insights and ensure products are intuitive and meet real needs. Advocate for users throughout product development, keeping their needs central to every decision. Requirements Technical background with the ability to read and understand code. Experience working closely with engineering and product teams. Strong analytical and problem-solving skills. Comfort working across multiple functions and handling several responsibilities simultaneously.

Bask Health is building a SaaS platform designed for digital health. The platform enables physicians, entrepreneurs, and developers to create and launch custom telehealth services at scale. Based in New York City, the company focuses on supporting direct-to-consumer telehealth businesses. Role overview The Senior Technical Product/Project Manager will guide the direction of Bask Health’s product suite. This position operates where user needs, business objectives, and technical capabilities meet. The work involves collaborating with both engineering and product teams to deliver new digital health solutions. What you will do Work closely with technical and product teams to define and deliver new features Balance user requirements with business goals and technical constraints Contribute to shaping the product roadmap and execution Requirements Experience managing technical product or project initiatives Comfort working in high-pressure situations Entrepreneurial mindset

Join us at Bask Health as a Front-End Software Engineer, where you'll collaborate closely with our CEO and CTO to craft the innovative software infrastructure that underpins our telehealth solutions. We are searching for passionate software engineers who possess a strong entrepreneurial spirit and are eager to make an impact in the healthcare sector.Our cutting-edge serverless platform leverages technologies such as Next.js, Drizzle, and SST to develop a robust multi-tenant application. Proficiency in these frameworks, alongside Typescript and Three.js, is essential to your success.Key Responsibilities:Design, develop, and implement new services throughout the full development cycle, ensuring your code is elegant and well-tested within a modern technology stack.Collaborate with our product team to make architectural and design decisions, participate in stand-ups, code reviews, and retrospectives, while helping to cultivate an engineering culture focused on delivering simple, intuitive, and impactful user experiences.Act as a generalist engineer: from server and database development to API integration, UI implementation, and owning the entire development lifecycle.Contribute to building new innovations from concept to execution, scaling and automating existing services to enhance our platform's capabilities.We pride ourselves on a highly collaborative and innovative team environment.

Bask Health seeks a Creative Visual Designer based in New York City to shape and strengthen its visual brand across digital channels, marketing campaigns, and product-related materials. This role combines hands-on design with creative concept development for campaigns, content, and events aimed at capturing attention and engaging audiences. What you will do Develop and refine visual identity for digital platforms, marketing efforts, and product interfaces. Collaborate with marketing to deliver polished designs for the website, sales collateral, social media, and email campaigns. Bring new ideas to the table, helping to conceptualize campaigns, content series, and events that stand out. Who thrives in this role Designers energized by working in a creative, product-focused setting alongside engineers and founders who value quality and insight. People who are comfortable navigating ambiguity and shifting priorities typical of a growing startup. Collaborators who share early drafts, seek feedback, and prefer open teamwork over working in isolation. Who might not be a fit Those seeking a fixed roadmap or highly structured projects, as priorities can change quickly here. Designers interested only in aesthetics, rather than measuring and improving design effectiveness. Anyone wanting to focus solely on product design; this position emphasizes communicating the product, not designing its features or UI/UX. People expecting the benefits of a large company, since as a seed-stage startup, compensation is competitive for our size but differs from big tech firms. Those looking for a dedicated UI/UX role, as this is not that position. Requirements Skilled with Figma and able to create visually appealing web experiences. Good judgment for effective copy and understanding of how visuals and text work together to communicate ideas. Experience in product-led environments, ideally SaaS, with a knack for marketing these products. Familiarity with HTML and CSS is a plus but not required.

Bask Health creates SaaS tools designed to help doctors, entrepreneurs, and developers launch and scale telehealth businesses. The platform emphasizes accessible and efficient healthcare delivery. Role overview The Senior Technical Product Manager shapes product direction and leads execution across teams. This position requires both technical expertise and strategic thinking. A background in engineering and Computer Science (or a related discipline) is essential, along with the ability to communicate effectively with developers and stakeholders. Coding experience is important for turning technical challenges into user-focused solutions. What you will do Work closely with the CEO and partner with engineering and product teams Set product vision and steer growth strategies Break down complex technical issues into clear, actionable steps Balance user needs, business objectives, and technical realities to deliver new features and improvements Who thrives here Individuals who remain calm and focused under pressure People with an entrepreneurial mindset and a startup approach Strong communicators who can connect technical and non-technical teams Location This role is based in New York, New York, United States.

About WRITERWRITER is at the forefront of AI-driven innovation, empowering leading enterprises to harness the potential of artificial intelligence in their operations. Our mission is to enhance human capabilities through superintelligence. We are making this vision a reality with robust and reliable AI solutions that bridge the gap between IT and business, driving transformative results across organizations. With our comprehensive platform, renowned companies such as Mars, Marriott, Uber, and Vanguard are successfully developing AI agents tailored to their unique data needs, all powered by WRITER's enterprise-grade LLMs. As a company valued at $1.9 billion and supported by prestigious investors like Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is establishing itself as a dominant force in the realm of generative AI.Founded in 2020 and with headquarters in San Francisco, New York City, Austin, Chicago, and London, our team thrives on innovation and agility. We seek intelligent and dedicated individuals to join us in shaping the future of work through AI. About the RoleIn this pivotal role as a Security Engineer focused on applications at WRITER, you will establish the security framework that safeguards our AI systems, which serve some of the most renowned brands globally. You will collaborate closely with engineering teams, integrating security seamlessly into every line of code while ensuring our platform remains powerful and reliable.This is a unique opportunity to influence the security landscape of enterprise AI applications. You will engage in threat modeling for our LLM architectures and develop automated security controls that scale as our platform expands. Your approach will focus on innovative solutions that enhance security rather than restrict it. You will face challenges that few security engineers encounter, such as securing AI agents, protecting training data pipelines, and designing controls for emerging systems.This position offers flexibility, allowing you to work remotely within the US or in a hybrid capacity from our San Francisco or New York City offices, reporting directly to the head of security engineering.

About Harry’sHarry’s is a leading men’s grooming brand dedicated to providing exceptional quality shave, body, hair, and skin care products at an unbeatable value. Established in 2013, Harry’s transformed the shaving experience and played a pivotal role in the emergence of direct-to-consumer brands. Today, it stands as the #2 shaving brand globally, while also expanding its product range for every phase of men’s grooming routines. Additionally, Harry’s is committed to improving men's access to quality mental health care, having connected over 2 million men with essential mental health resources.Harry’s is part of Mammoth Brands, a modern consumer packaged goods company that includes category-leading brands such as Harry’s, Flamingo, Lume, Mando, and Coterie. Our mission to 'Create Things People Like More' drives us to develop a new model for brands, founders, and talent focused on meeting unmet needs, enhancing lives, and challenging the status quo. Despite our growth, we prioritize maintaining the entrepreneurial culture that has brought us success — a culture that emphasizes customer, employee, and community well-being. To date, Mammoth Brands has contributed over $20 million to nonprofit partners, reinforcing our commitment to making a positive impact.About the TeamThe Global Digital Commerce team at Mammoth Brands is instrumental in shaping the vision, growth, and execution of all digital initiatives across Harry’s, Flamingo, Mando, and Lume. We create and implement digital experiences that seamlessly connect our customers with our products while laying the groundwork for sustainable omnichannel success.Our team thrives at the intersection of brand, customer engagement, innovation, and technology. The direct-to-consumer model is at the core of our business; it’s where we launch products, learn from customer interactions, and cultivate communities. We drive product innovation and gain insights directly from our customers to enhance brand connection. We are responsible for the overall customer experience from marketing and site interaction to distribution and customer service, ensuring that analytics and insights feed back into our overall brand strategy. Ultimately, we oversee the P&L across multiple direct-to-consumer businesses, ensuring each brand flourishes digitally while sharing best practices, platforms, and capabilities across our portfolio. Together, we bring innovation, consistency, and scale to Mammoth Brands’ digital ecosystem, always keeping the customer at the center.

At StubHub, we are on an ambitious journey to revolutionize the live event experience globally. Whether it's a fan's first event or their hundredth, we aim to provide an exceptional experience from the ticket search to the entry gate. We extend the same level of care to our sellers, ensuring that StubHub remains the most secure and convenient marketplace for everyone, from casual fans to global promoters.About the OpportunityWe are in search of a driven and strategic Senior User Experience Researcher to spearhead crucial research initiatives that will influence how fans discover, purchase, and sell tickets on StubHub. Our goal is to establish StubHub as the premier destination for live events, delivering a seamless user experience that anticipates customer needs before they arise. As the Senior User Experience Researcher, you will play a pivotal role in ensuring that user insights guide all our decisions.

Are you passionate about creating intuitive and engaging user experiences? Join our dynamic team at Mindlance as a User Experience Designer, where you will play a crucial role in shaping the future of digital products. Your expertise will drive innovative design solutions that enhance user satisfaction and business outcomes.In this role, you will collaborate with cross-functional teams to gather user requirements, conduct usability testing, and develop wireframes and prototypes. If you thrive in a fast-paced environment and are eager to contribute to impactful projects, we want to hear from you!

About Us:At Grow Therapy, our mission is to be the trusted ally for therapists expanding their practices while ensuring patients can access exceptional care. Utilizing advanced technology, we operate a three-sided marketplace that empowers healthcare providers, enhances insurance payors, and serves patients effectively. In light of the rising levels of depression and anxiety, our commitment to accessibility has never been more crucial. Since our inception in February 2021, we have supported over 10,000 therapists and reached hundreds of thousands of clients nationwide. With over $178 million raised from reputable investors like Sequoia Capital and Transformation Capital, we are poised for significant growth. About the Role:As a Senior User Experience Researcher at Grow, you will play a pivotal role in shaping products that enhance mental health and overall well-being. We believe that meaningful research is essential for creating experiences that are not only user-friendly but also genuinely beneficial and centered around human needs.We seek an experienced User Experience Researcher who is adept at utilizing both qualitative and quantitative methods and thrives in fast-paced, ambiguous environments. You will collaborate closely with Product, Design, and Business teams to uncover insights that will guide strategy, inform design decisions, and improve user experiences.This opportunity is perfect for someone passionate about understanding user behavior, intrigued by the intersection of technology and mental health, and driven to advocate for users in impactful ways.What You’ll DoDesign and implement comprehensive research initiatives employing a variety of methodologies including interviews, usability testing, surveys, focus groups, and field studies.Collaborate with product and business teams to develop and prioritize research agendas.Conduct studies that reveal user behaviors and needs, ultimately enhancing product experiences.

About the RoleBask Health is seeking an inquisitive and commercially-minded attorney to become a vital part of our team as we navigate the dynamic field of direct-to-consumer (DTC) telehealth and business-to-business (B2B) health technology software. This role entails collaborating closely with the General Counsel to manage a diverse range of legal tasks and uphold company-wide compliance, including the formulation of legal and risk management strategies. You will engage with various departments, including product, operations, human resources, and compliance, to support and drive the growth of our rapidly expanding platform.Your role will involve providing real-time legal advice, translating intricate regulations into actionable guidance, and ensuring we advance quickly and responsibly. If you thrive on tackling complex challenges, thinking outside the box, and collaborating with operational teams, this position is a perfect fit for you.At Bask Health, we embrace an AI-first approach. Our work begins with a large language model (LLM) to clarify intent and context, transitions into the appropriate tools for exploration and execution, is tested with actual users and stakeholders, and is continuously improved based on our findings. AI and self-service research are integral to our operations, not merely side projects.We are looking for individuals who take complete ownership of their responsibilities, view AI as a genuine partner, and are passionate about building a company that significantly enhances healthcare delivery.What You’ll DoCorporate, Commercial & Operational SupportOffer legal counsel on corporate and commercial transactions, business development, employment issues, and intellectual property.Draft, review, and negotiate vendor, partner, and service agreements, including complex enterprise SaaS contracts.Assist product and engineering teams in developing compliant and scalable solutions.Update and maintain customer agreements, terms of use, privacy policies, and related documentation.Coordinate with and manage external legal resources.Regulatory & ComplianceProvide guidance on healthcare, data security, HIPAA, state privacy laws, FDA, FTC, DEA, fintech, and AI-related regulations affecting Bask's software platform.Develop and enhance risk-based compliance programs and initiatives to facilitate thoughtful and compliant growth.Collaborate with compliance and operations on risk assessments, audits, and workflows.Review user-facing content, product flows, and marketing materials.Stay informed on regulatory changes and proactively advise the business.Legal Workflow TransformationIdentify recurring legal tasks and convert them into structured decision workflows, templates, and playbooks.Shift legal work from a reactive to a proactive approach by establishing systems to address foreseeable legal challenges and their solutions.

Join Harvey as a User Operations Manager in the vibrant city of New York. In this pivotal role, you will oversee user operations, ensuring a seamless and satisfying experience for our clients. Your responsibilities will include managing user inquiries, analyzing feedback, and implementing strategies to enhance user engagement and satisfaction. This is an exciting opportunity to make a significant impact on our operations while collaborating with a dynamic team.

About UsAt Next Health, we are revolutionizing health optimization by merging state-of-the-art medical innovation with preventative, data-driven wellness solutions. Our technology-driven platform and luxurious clinical environments empower members to take charge of their health with tailored longevity solutions. As we rapidly expand across the U.S., we are on the lookout for visionary leaders to elevate our digital infrastructure and enhance the member experience.Your RoleAs the Front Desk Receptionist, you will serve as the first point of contact for our patients, visitors, and vendors, playing a vital role in fostering a positive patient experience and ensuring smooth operational workflows.Key ResponsibilitiesIn this role, you will be responsible for:Welcoming patients and visitors with a friendly and professional demeanor,Checking in patients and confirming their demographic and payment details,Coordinating appointment scheduling and managing the clinic's calendar,Addressing patient inquiries and concerns promptly,Maintaining patient records and ensuring they are updated as necessary,Collaborating with other departments and healthcare providers to facilitate seamless patient care.What to AnticipateIn this position, you can expect to:Engage with a diverse array of patients and visitors,Handle multiple tasks and responsibilities simultaneously,Utilize electronic medical records and scheduling software effectively,Work closely with various departments and healthcare professionals,Deliver exceptional customer service and patient care.QualificationsWe seek candidates who possess:1+ years of experience in a medical office or healthcare environment,Outstanding communication and interpersonal skills,Strong attention to detail accompanied by excellent organizational abilities,The capacity to manage multiple tasks effectively,Experience with electronic medical records and scheduling tools,Knowledge of medical terminology and insurance billing processes,A passion for delivering exceptional customer service and patient care,An aptitude for sales,A genuine interest in health and wellness services.Our Culture & BenefitsWe are a patient-centric healthcare clinic that prioritizes empathy, respect, and a commitment to excellence. Join us and enjoy a supportive workplace that values personal and professional growth.

About WRITERWRITER is the premier platform where leading enterprises harness the power of AI to streamline their operations. Our mission is to enhance human potential through advanced superintelligence, demonstrating its feasibility with a trustworthy AI solution that bridges IT and business teams, facilitating transformative change across organizations. WRITER’s comprehensive platform empowers hundreds of companies, including Mars, Marriott, Uber, and Vanguard, to develop and deploy AI agents tailored to their unique datasets, supported by our enterprise-grade LLMs. With a valuation of $1.9B and support from top-tier investors such as Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is quickly establishing itself as the frontrunner in the field of enterprise generative AI.Founded in 2020, with offices in San Francisco, New York City, Austin, Chicago, and London, we are a dynamic team focused on innovation and speed. We seek intelligent, dedicated builders and innovators to join us in shaping the future of work powered by AI. About the RoleAs a Site Reliability Engineer at WRITER, you will play a critical role in ensuring the availability, performance, and reliability of our platform, which is essential for our mission to enhance human capabilities with superintelligence. Your work will directly influence every enterprise customer reliant on our AI-powered workflows. This position goes beyond routine maintenance; it involves proactively identifying and resolving intricate systemic challenges and establishing the framework necessary for our rapid growth and the evolving needs of enterprise generative AI. You will develop resilient systems, automate processes throughout the stack, and advocate for reliability best practices, directly contributing to our ambitious product roadmap and ensuring our clients have continuous access to the powerful tools they require.This is a hybrid role based in either our New York City or London office, reporting to the Director of Engineering.‍ ResponsibilitiesAutomate operational tasks and infrastructure management by creating robust tools and platforms using languages such as Python, Go, or similar, significantly minimizing manual workload across our production environment.Design and implement scalable, fault-tolerant infrastructure solutions on leading public cloud platforms (AWS, GCP, Azure) to support WRITER's swiftly growing, high-traffic AI platform.Take ownership of the reliability, performance, and efficiency of WRITER’s core services, establishing and maintaining rigorous Service Level Objectives (SLOs) and Error Budgets.

Our MissionAt Neko Health, we are dedicated to transforming healthcare from reactive illness treatment to proactive prevention. Utilizing cutting-edge, non-invasive technology and clinical expertise, we provide early, actionable health insights that empower individuals to take charge of their well-being.Role OverviewAs the Global Hospitality Program Lead, you will be instrumental in defining, enhancing, and expanding the hospitality experience across Neko Health’s clinics and patient-facing teams worldwide. Your role will ensure that our service standards, training programs, and cultural initiatives foster exceptional, human-centered experiences while promoting operational excellence and maintaining brand consistency.This position combines strategic program leadership with cultural influence and operational execution. You will collaborate closely with senior leaders, clinic teams, and People functions to integrate hospitality principles into the fabric of our organization, ensuring every patient interaction reflects our dedication to proactive, compassionate healthcare.Key Deliverables within the First 6–12 MonthsDevelop and implement a comprehensive global hospitality program framework, including standards, SOPs, training, and measurement tools aimed at improving patient experience metrics across all clinics (Always member-first).Establish a scalable training program for all patient-facing roles, ensuring consistent adherence to hospitality standards across various regions (Tech-enabled, human-centered).Execute a structured service audit and performance tracking system, providing transparent scorecards that facilitate measurable enhancements in service quality (Hard truths, high hopes).Enhance organizational engagement with hospitality culture by embedding service behaviors into hiring, onboarding, and performance processes (Pursue 10X, not 10%).Equip regional leaders with adaptable tools, playbooks, and frameworks to uphold global brand consistency while honoring local cultural and regulatory requirements.

Join Atria Health, a pioneering membership-based preventive healthcare provider, as an IT Specialist in New York. Our mission is to deliver the highest quality primary and specialty care through innovative solutions, including 24/7 telemedicine access globally.As part of a talented multi-specialty team comprising over 60 highly qualified physicians, we focus on proactive, preventive, and precision-based healthcare tailored to our members' needs. With a commitment to enhancing lifespan and healthspan, we utilize advanced screenings and personalized interventions to prevent and detect diseases early.Each member's journey is guided by a dedicated Chief Medical Officer who collaborates with specialists across various disciplines, ensuring comprehensive care. Through our nonprofit Atria Research Institute and Public Health Institute, we strive to translate medical breakthroughs into accessible preventive care for all.In this role, you will bridge the agility of a startup with the excellence of a top-tier service organization in a traditional healthcare setting. The ideal candidate will take a hands-on approach to support both corporate and clinical IT systems. Our internal service model is inspired by luxury hospitality, and we expect our IT team to reflect this standard of quality in their interactions.Your primary responsibilities will include managing end-user devices for our extensive employee base, maintaining on-premises and cloud infrastructure to support clinical information systems, and ensuring the seamless operation of corporate office IT/network infrastructure. You will also oversee the IT and AV infrastructure of our high-end medical clinic, ensuring our teams can serve members in a secure and efficient manner.In addition, you will support core clinical IT systems, including electronic health records (EHR), imaging systems (PACS), pharmacy systems, and other tools essential for our medical practice. While specific domain knowledge is not required, you will collaborate with vendors for specialized support and manage onboarding, network setup, and the availability of these systems.Join us in our mission to revolutionize preventive healthcare!

Join Collabera Inc. as a Lead User Experience (UX) Designer, where you will play a pivotal role in shaping the user experience across our digital platforms. You will collaborate with cross-functional teams to create intuitive and engaging designs that enhance user satisfaction. Your expertise will guide the design process from ideation to execution, ensuring that user needs are met with creativity and innovation.

Join Collabera Inc. as a Principal User Experience (UX) Designer, where you will play a pivotal role in shaping the user experience across our diverse range of digital products. We are seeking a passionate design leader who can drive innovation and elevate user engagement through intuitive and impactful design solutions.Your responsibilities will include collaborating with cross-functional teams to understand user needs, conducting usability testing, and iterating on designs based on feedback. You will mentor junior designers and ensure that our design principles are consistently applied across all projects.

Join our dynamic team as a Lead User Experience (UX) Designer at Collabera Inc. in New York! We are seeking a creative and strategic thinker with a passion for enhancing user experiences. In this role, you will lead the design process, collaborate with cross-functional teams, and implement innovative solutions that enhance user satisfaction.