Technical Services Engineer at Rokt | New York

Join Rokt, the leader in hyper-growth ecommerce. We specialize in enhancing real-time relevance during critical moments in the customer journey. With our cutting-edge AI Brain and ecommerce Network, we manage billions of transactions, connecting hundreds of millions of customers, and are trusted by some of the world's most reputable companies.mParticle by Rokt is celebrated as a premier customer data platform, empowering global brands to transform data into actionable insights. Our robust end-to-end streaming architecture enables businesses to create personalized and engaging experiences across all devices and screens. Since our merger in January 2025, we have expanded our capabilities to facilitate over 6.5 billion transactions, connecting 400 million customers worldwide.We are a team of innovators dedicated to helping businesses meet customer needs and drive incremental revenue. Leading companies often see a 10-50% increase in revenue through the additional products and services they offer, unlocking new opportunities for growth and innovation.At Rokt, we value transparency in career progression and compensation. Our well-defined career ladder and clear paths based on competency ensure our team members continually elevate their performance and push the boundaries of what's possible.Technical Services Engineer PositionCompensation: Target total compensation ranges from $120,000 - $136,000, comprising a fixed annual salary of $109,000 - $135,000, alongside an equity plan and comprehensive benefits.Role Overview: As a Technical Services Engineer, you will collaborate closely with mParticle by Rokt’s Customer Success, Engineering, and Professional Services teams to deliver exceptional service to our customers. Your responsibilities will include supporting the implementation of mParticle’s SDKs for Android, Apple (iOS and Apple TV), and JavaScript, as well as engaging with various APIs and components of the mParticle platform, including Audiences, IDSync, and Profile API.This hands-on role offers the chance to work with some of the brightest minds in mobile and web app technology, allowing you to become an expert in all aspects of mParticle and its integrations. Your contributions will be impactful and pivotal to our clients' success.

Join Rokt, a leader in hyper-growth ecommerce. Rokt is at the forefront of ecommerce innovation, delivering real-time relevance at crucial moments. Powered by Rokt’s AI Brain and ecommerce Network, we facilitate billions of transactions and connect hundreds of millions of customers, earning the trust of the world’s most respected brands.Our team comprises builders who are dedicated to helping forward-thinking businesses discover innovative solutions to meet customer needs and drive incremental revenue. Companies leveraging our capabilities see an increase of 10-50% in additional revenue—and often all their profits—through the sale of extra products or services. This competitive advantage opens a universe of opportunities for expansion and creativity.At Rokt, we embrace transparency in career development and compensation. We provide a clearly defined career ladder with transparent compensation structures and well-defined career paths based on skills and performance. Our Rokt’stars are committed to pushing boundaries and redefining what’s achievable.Position Overview: Creative DirectorYour Purpose: To create a market-leading brand that captures attention.As Rokt continues to grow and innovate with AI, it is essential that our creative output scales without compromising quality, clarity, or trust. The Creative Director, reporting directly to the Chief Commercial Officer, will:Define the Visual Language of Innovation: You will set the creative benchmarks for executive storytelling and sales enablement, establishing operating rhythms and quality assurance processes that guarantee every project—from a global campaign to a keynote presentation—is a premier representation of the Rokt brand.Drive AI-Enabled Creative Production: As the industry increasingly utilizes AI, you will leverage it to enhance our creative processes, allowing the creative team to focus on the nuanced design and high-level craftsmanship that AI cannot replicate.Mentor and Develop Talent: Understanding that exceptional creative work stems from strong collaborative relationships, you will mentor a high-performing team, inspiring them to think innovatively, execute with precision, and foster a culture of growth in a dynamic, fast-paced environment.Key Responsibilities:Lead Comprehensive Creative Strategy: Shape the visual narrative across all key channels and moments, ensuring Rokt’s voice remains the most compelling in any context.

Join Rokt, a rapid-growth leader in the ecommerce sector, where we harness the power of real-time relevance at critical moments. Our cutting-edge AI Brain and ecommerce Network facilitate billions of transactions, connecting hundreds of millions of consumers, and earning the trust of the world's top companies.We are a group of innovators dedicated to assisting smart businesses in discovering unique strategies to meet customer demands and drive additional revenue. Our partners typically witness a 10-50% increase in revenue—often achieving their entire profit margin—through the supplementary products or services they market. This competitive advantage opens up a realm of opportunities for growth and ingenuity.At Rokt, we prioritize transparency in career development and compensation structures. Our clearly defined career progression and transparent pay scales are based on individual capabilities and competencies. Our team members continuously strive to elevate standards, pushing the boundaries of what is achievable.Position Overview: AcceleratorIn this role, Accelerators at Rokt are the driving force behind operational efficiency, leveraging AI, automation, and fundamental problem-solving techniques.Starting in the Rokt Operations team, you will tackle significant operational challenges essential to launching, safeguarding, and scaling customer interactions across our platform.The Rokt Operations team is dedicated to:Enhancing client impact (e.g., expediting client launches, resolving technical issues)Safeguarding and enhancing the customer journey (e.g., quality assurance, policy enforcement, monitoring, and experimentation)Minimizing friction to achieve 5x speed through AI-driven solutions and tools that empower teams to work more swiftly and autonomouslyYou will embark on a structured onboarding journey to gain insights into Rokt's products, our operational framework, and current manual processes—enabling you to significantly automate and enhance operations.This role serves as a gateway to opportunities across various departments. If you applied for a different title and were redirected here, you're in the right place. We are recruiting Accelerators to support multiple teams across the organization, including: People, Marketing, Finance & Accounting, Operations, Legal, Solutions, and Client Success.

Role Overview Rokt is hiring a Junior Software Engineer in New York. This role works alongside experienced engineers to design, build, and maintain software that supports digital marketing products. The position offers hands-on experience with real projects and a chance to develop technical skills in a collaborative setting. What You Will Do Collaborate with the engineering team to create and improve software solutions Participate in designing, coding, and testing features for Rokt's products Help maintain and update existing systems Contribute ideas to enhance user experiences Growth and Learning This position provides mentorship from senior engineers and opportunities to expand your knowledge while working on projects that matter to the business and its users.

Rokt is a global ecommerce company based in New York. The company’s technology connects hundreds of millions of customers and processes billions of transactions for leading brands worldwide. Rokt focuses on delivering relevant experiences that help businesses unlock new revenue streams, with many clients seeing a 10-50% increase in revenue through additional products and services powered by the platform. Career growth and compensation at Rokt are transparent. The company offers a clear career ladder, open communication about pay, and advancement based on skill and performance. Team members are encouraged to set new standards and continually push boundaries. Role overview The Senior Accounting Manager will play a key role in supporting Rokt’s rapid global growth from the New York office. This position requires a leader with strong operational expertise and a solid understanding of AI technologies. The role focuses on transforming traditional accounting into a scalable, efficient function that delivers timely financial data and actionable business insights. Success in this position calls for significant experience in evolving, high-growth environments. Candidates should be able to analyze complex processes, communicate effectively with executive leadership, and drive improvements using technology. Familiarity with accounting systems, AI, and automation is important as Rokt modernizes its approach to customer service and employee development. What you will do Lead global General Ledger accounting: Oversee GL operations worldwide, guide a skilled team, and support their professional growth while ensuring operational stability. Champion AI and automation: Integrate AI into daily accounting practices. Identify and implement solutions for anomaly detection, automated reconciliations, and predictive close processes to improve efficiency and accuracy. Drive process excellence and controls: Establish and maintain best practices in accounting, ensuring compliance with internal controls across all processes. Compensation and benefits Total compensation: $214,000 to $228,000 Base salary: $174,000 to $188,000 per year Employee equity plan (subject to company policy, board approval, and individual eligibility) Comprehensive benefits package Rokt values clarity and fairness in every aspect of employment, including compensation and career progression.

Rokt is a leader in ecommerce technology, helping global brands connect with millions of customers during online transactions. The team builds AI-driven tools that personalize shopping experiences and deliver real-time relevance at scale. Rokt’s platform supports billions of transactions and consistently drives 10-50% additional revenue for top companies. Transparency shapes career growth and compensation at Rokt. Clear advancement paths and merit-based pay are core to the company’s culture. Every engineer is encouraged to pursue excellence and help shape the future of ecommerce. About the Senior Software Engineer Role Rokt is hiring experienced Senior Software Engineers in New York. This position offers a total compensation target between $245,000 and $360,000, which includes a base salary from $170,000 to $235,000, an employee equity plan, and a comprehensive benefits package. Equity grants depend on company policy, board approval, and individual eligibility. What You Will Do Deliver software solutions for one or more core areas: customer data infrastructure, data platform engineering, commerce systems, real-time personalization, or foundational platform services. Take ownership of specific platform components, using technical expertise to solve challenges that may not be fully addressed by AI tools alone. Work within an autonomous team, collaborating with engineers and product managers to address complex problems that drive business value. Mentor junior engineers and help establish technical standards for the growing New York engineering team. What Rokt Looks For Proven experience delivering software solutions and tackling complex engineering challenges. Ability to recognize when to apply AI tools and when deeper technical insight is needed. Strong collaboration skills and a willingness to take ownership of key platform areas. Interest in mentoring and supporting the growth of less experienced engineers. Compensation and Benefits Total compensation target: $245,000 to $360,000 Base salary: $170,000 to $235,000 Employee equity plan Exceptional benefits All compensation and equity details are subject to company policy, board approval, and individual eligibility.

Join Rokt as a Senior Business Development Manager, where you will lead innovative initiatives to drive growth and expand our market presence. In this pivotal role, you will collaborate with cross-functional teams to develop strategic partnerships and optimize our advertising solutions. Your expertise will help us deliver exceptional value to our clients and enhance the overall customer experience.

Join Rokt, a leading force in the ecommerce landscape, where we harness the power of AI to create real-time relevance in the moments that matter. As the world's premier ecommerce platform, Rokt connects billions of transactions and hundreds of millions of customers, earning the trust of the leading enterprises globally.At Rokt, we are a team of innovators dedicated to helping businesses discover new avenues for meeting customer demands and driving additional revenue. By leveraging our capabilities, companies can increase their revenue by 10-50%—often making their profits come from the additional products and services they offer. This competitive advantage paves the way for unprecedented growth and innovation.We prioritize clarity and transparency in career development and compensation. Our well-defined career ladder and transparent compensation structure are based on individual competencies and performance, encouraging our Rokt’stars to continuously elevate their standards.Position Overview: Business Development AssociateTarget total compensation is between $100,000 and $125,000, which includes a fixed annual salary of $75,000 to $85,000, a target commission of $20,000 to $29,000, equity plan grants, and exceptional benefits.Equity grants are made in good faith, subject to company policies, board approval, and individual eligibility.Role Responsibilities:Act as the catalyst for growth by introducing Rokt’s AI-driven ecommerce platform to new enterprises. Your mission will involve prospecting into enterprise accounts, crafting persuasive outreach, leading presentations, and guiding deals from initial conversation to successful close. With the aid of AI tools and data-driven insights, you'll identify high-value opportunities and build a robust pipeline. If you thrive on the challenge of seeking new leads and are motivated by ambitious goals, this position puts you at the forefront of Rokt’s expansion.The Business Development team is tasked with:Pipeline Development: Researching industries, mapping enterprise prospects, and utilizing AI insights to prioritize high-potential opportunities.Deal Management: Guiding deals from first contact to closing, which includes crafting outreach, leading presentations, addressing objections, and negotiating with enterprise decision-makers.Long-term Partnerships: Gaining a deep understanding of how prospects operate, demonstrating how Rokt aligns with their growth strategies, and establishing lasting partnerships.

Join Rokt, a leading technology company revolutionizing the way businesses engage with their customers. We are seeking a passionate and results-driven Strategic Account Manager for our Rokt Ads division. In this pivotal role, you will be responsible for managing relationships with key clients, driving revenue growth, and ensuring our partners maximize the value of our advertising solutions.As a Strategic Account Manager, you will leverage your expertise to develop strategic account plans, identify opportunities for upselling, and collaborate closely with cross-functional teams to deliver exceptional service. Your ability to analyze data and market trends will be crucial in providing insights that help our clients succeed.

The mission of The New York Times is to seek the truth and help people understand the world. Independent journalism is at the core of our operations, supported by a world-class newsroom that reports from nearly 160 countries. Our commitment to delivering exceptional journalism drives our focus on enhancing reader experience across all platforms, from print to audio to digital media.About the Role:We are in search of a seasoned Lead Technical Recruiter to join our team, playing a vital role as a strategic hiring partner focused on technical positions within our Product Engineering team. This individual contributor role requires collaboration with leaders across our technology organization and offers an opportunity to mentor fellow recruiters while enhancing recruitment processes.This hybrid position is based in our New York City headquarters, where you will typically work on-site three days a week and report to the Sr. Manager of Talent Acquisition. Responsibilities:Oversee full-cycle recruiting, from sourcing and screening to interviewing and negotiating offers.Collaborate with managers and HR to identify hiring needs and create a strategic hiring plan.Develop and maintain relationships with hiring managers and key stakeholders.Ensure transparent and ongoing communication with hiring managers and candidates throughout the hiring process to foster a positive experience.Partner with hiring teams to implement a structured interview process.Provide guidance to hiring managers in making informed hiring decisions.Coordinate the interview process with team members efficiently.

Join Rokt, a leader in hyper-growth ecommerce. At Rokt, we redefine the ecommerce landscape by delivering real-time relevance at critical moments. Our innovative AI Brain and expansive ecommerce Network facilitate billions of transactions, connecting hundreds of millions of customers while earning the trust of leading global brands.We are a collaborative team of innovators dedicated to empowering businesses with inventive strategies that meet customer demands and drive additional revenue. Many of the world's foremost companies achieve between 10% to 50% in extra revenue — and often all their profits — through the supplementary products and services they offer. This competitive advantage opens up a realm of growth and innovation opportunities.At Rokt, we prioritize transparency in career development and compensation. We believe in a clear career progression with defined compensation structures, allowing our Rokt'stars to continually elevate standards and explore new possibilities.Position Overview: Client Success AssociateTarget total compensation ranges from $71,000 to $118,000. This includes a fixed annual salary of $63,500 to $95,000, a target commission of $2,500 to $14,000, an equity grant, and exceptional benefits.Equity grants are offered in good faith, contingent upon company policies, board approval, and individual eligibility.Role Responsibilities:Act as a trusted partner to Rokt’s clients, taking ownership of post-sale relationships with top-tier ecommerce companies. You will manage their campaigns, analyze performance metrics, and identify ways to enhance value through Rokt’s AI-driven platform. Instead of remaining on the sidelines, you will actively shape strategies, identify growth prospects, and transform data into actionable insights that have a meaningful impact on client success. If you excel in relationship-building, data-driven problem-solving, and operating at the intersection of technology and business, this role places you at the forefront of how Rokt enhances and broadens its partnerships. A comprehensive onboarding program will equip you with the necessary understanding of Rokt’s products and business operations, enabling you to deliver significant results for clients from day one.The Client Success team focuses on:Enhancing client outcomes (e.g., managing account performance, optimizing campaigns, and ensuring partners consistently achieve their goals via Rokt's AI platform)Transforming data into strategic insights (e.g., leveraging analytics to discern effective strategies, identifying new opportunities, and converting insights into practical recommendations)Aiding clients' voices internally (e.g., collaborating with product, engineering, and marketing teams to ensure client needs are integrated into strategic initiatives)

Join Rokt as a Strategic Account Manager specializing in the Entertainment industry. In this pivotal role, you will leverage your expertise to foster relationships with key clients, driving strategic initiatives and ensuring their success in maximizing the value of our cutting-edge technology solutions. Your ability to understand client needs and propose tailored strategies will be vital in enhancing their engagement and satisfaction.You will work closely with cross-functional teams to deliver exceptional service and support, while identifying new growth opportunities within your accounts. If you are passionate about the entertainment sector and eager to contribute to a dynamic and innovative company, we would love to hear from you!

Join Rokt as a Solutions Consultant for our innovative Customer Data Platform (CDP), where you will play a pivotal role in transforming customer experiences through data-driven solutions. You will collaborate with clients to understand their needs and deliver tailored recommendations that enhance marketing effectiveness and drive business growth.

Join Rokt, a trailblazer in the ecommerce sector. Rokt is at the forefront of ecommerce innovation, delivering real-time relevance during critical decision-making moments. Our cutting-edge AI Brain and ecommerce Network facilitate billions of transactions, connecting countless customers and earning the trust of leading global enterprises.We are a dedicated team of innovators focused on empowering intelligent businesses to discover creative strategies for fulfilling customer demands and driving additional revenue streams. Leading companies realize a 10-50% boost in revenue—and often their total profits—through supplementary product and service sales, unlocking vast potential for growth and innovation.At Rokt, we emphasize transparency in career development and compensation. Our commitment to openness includes a clearly defined career progression framework with transparent pay structures and development pathways anchored in skills and performance. Our Rokt’stars relentlessly aim to elevate standards and redefine boundaries.Position Overview: Senior People Partner, Go-To-MarketWe seek a Senior People Partner to act as a strategic ally to senior leaders within our Go-To-Market (GTM) teams. In this pivotal role, you will influence the organizational structure, culture, and talent strategies that foster growth, engagement, and high performance. You will also provide direct support to people leaders at various levels, coaching them through a spectrum of people-related issues—from everyday challenges to intricate organizational decisions.This opportunity is ideal for a professional who anticipates business needs, combining substantial employee relations acumen, business insight, and the capability to influence senior stakeholders. Proficiency in AI-enhanced methodologies is essential, as is the understanding of technology as a facilitator of human judgment rather than a substitute. You will be both a trusted advisor and an effective executor.

Join the Devoción Team as a Technical Service Manager!Location: New York, NYSchedule: Full-Time (may require overtime, weekends, and holidays)Compensation: $70,000 – $90,000 annually (commensurate with experience)Employment Type: Full-TimePosition OverviewDevoción is on the lookout for a talented Technical Service Manager who will be responsible for leading technician operations, ensuring equipment quality, and providing exceptional service support to our wholesale partners. This role combines technical proficiency in coffee equipment with strong leadership, planning, and client service management skills.As the Technical Service Manager, you will oversee Devoción’s Coffee Tech Team, ensuring our wholesale partners receive prompt equipment maintenance, technical assistance, and adherence to high service standards. We are looking for someone with a robust understanding of coffee equipment, excellent communication abilities, and the skill to manage service operations across various partners and vendors.Key ResponsibilitiesTechnical Operations & Team LeadershipLead and manage the Coffee Tech Team at Devoción.Supervise equipment maintenance and service support for wholesale partners.Coordinate emergency technical service coverage throughout the week.Establish and uphold standard operating procedures for technicians.Facilitate effective internal communication among technicians.Client Service & Equipment OversightCoordinate maintenance schedules and ensure timely service for clients.Ensure accurate and timely submission of service reports and quotes.Maintain high service standards, collaborating with the Wholesale Team to achieve over 90% client satisfaction.Develop and maintain troubleshooting guides for wholesale partners.Equipment & Vendor ManagementManage communications with equipment vendors and purchasing teams.Oversee parts orders, repairs, and equipment procurement.Maintain inventory for used equipment and technical lab parts.Stay informed about new equipment offerings and coordinate vendor training.

Join Rokt: A Leader in E-commerce Innovation!At Rokt, we are redefining e-commerce with cutting-edge technology that enhances real-time relevance during critical moments. As the global leader in this space, our AI engine and expansive e-commerce network facilitate billions of transactions, connecting hundreds of millions of customers and earning the trust of the world’s premier brands.Our dynamic team is dedicated to empowering businesses to discover inventive solutions that meet customer demands and drive additional revenue. Many leading companies have reported remarkable revenue increases—between 10-50%—from the additional products or services they offer, showcasing the immense growth and innovation potential we unlock.Transparency is Key at Rokt. We uphold transparency in career progression and compensation. Our clearly defined career pathway and compensation structure allow our Rokt'stars to continuously elevate performance and redefine what's achievable.Position Available: GL Senior AccountantWe are seeking a GL Senior Accountant to play an integral role in ensuring a high-quality, timely, and meticulously controlled financial close. This position will oversee vital components of the month-end process, craft complex journal entries and reconciliations, and maintain the integrity of Rokt’s consolidated financial statements in accordance with US GAAP. As a key player in our rapidly growing global tech company, this role collaborates closely with cross-functional teams to guarantee complete, accurate, and timely financial records, as well as deliver actionable business insights. The ideal candidate will possess robust technical abilities, a problem-solving mindset, and a strong desire to enhance processes as Rokt scales towards public-company readiness.

mParticle by Rokt sits at the crossroads of ecommerce and customer data, providing a platform that helps global brands turn raw information into actionable insights. Since the merger in January 2025, the company has processed over 6.5 billion transactions and engaged with 400 million customers worldwide, using advanced AI and machine learning to support personalized experiences across devices. Role overview The Customer Success Manager, Customer Data Platform, partners with a portfolio of high-profile enterprise clients, including many well-known consumer brands. The focus is on deepening relationships across all levels of client organizations and ensuring that each client gains the full benefit of the mParticle by Rokt platform. What you will do Develop and sustain strong relationships with enterprise clients to support their data-driven goals. Hold regular conversations with key stakeholders to understand their business strategies and changing needs. Spot opportunities to broaden the use of platform products and features within client organizations. Encourage adoption of new use cases that utilize unified customer data for consumer outcomes. Work closely with Solutions, Sales, and Product teams to relay client feedback and help guide the product roadmap. Drive measurable results in client retention, growth, and satisfaction. Requirements Experience supporting large-scale, high-revenue clients on a global stage. Skill in understanding partner business models and aligning solutions with their strategic goals. Ability to communicate the value of an enterprise platform to a wide range of stakeholders. Strong collaboration abilities with internal teams. Compensation and benefits Total compensation between $160,000 and $175,000 Fixed annual salary from $115,000 to $120,000 Employee equity plan grant Comprehensive benefits Rokt provides a transparent path for career growth and compensation, with a defined career ladder and advancement based on competencies and performance.

NYC (Brooklyn), On-site · Full-time Salary Range: $100,000 - $140,000 + equityAbout the RoleAt Kombo, we are seeking a Technical Support Engineer who will play a pivotal role in providing outstanding technical support to our expanding customer base. You will be responsible for troubleshooting intricate integration challenges and establishing the foundations of our support operations in the U.S. This position will act as a technical liaison between our customers and our product and engineering teams.About KomboKombo is revolutionizing the way HR, payroll, and recruiting systems interact with each other through a unified API. By enabling companies to integrate once with Kombo, they can seamlessly connect to over 160 platforms, eliminating the headaches associated with multiple data schemas, authentication methods, and API peculiarities.Since our inception through Y Combinator in 2022, we have achieved remarkable milestones:Raised over $30M from Y Combinator, Acadian Ventures, 468, and other investors.Increased our annual recurring revenue (ARR) from $0 to over $10M, positioning us among the top 5% of VC-backed startups.Scaled to manage data for the equivalent of 10% of Germany's workforce.Expanded our team to over 50 members across two offices in New York and Berlin.We pride ourselves on our diverse and globally distributed team, consisting of over 20 nationalities.Why Support Matters at KomboAt Kombo, we believe that exceptional customer support is a unique competitive advantage. We are committed to delivering superior service, which is why we have received accolades for our support quality.Our support has earned G2 badges for excellence.We consistently receive positive feedback from customers, often noting that our support is the best they have ever experienced across any product.

Join Luminance, an industry leader in Legal-Grade™ AI for enterprises, backed by prestigious VCs and recognized on Forbes' AI 50 list of the 'Most Promising Private AI Companies in the World' as well as Inc. 5000’s list of 'Fastest Growing Companies in America'. Luminance is revolutionizing the global legal landscape.We are actively seeking a dedicated Technical Support Engineer to become a vital part of our Support team. This role serves as the first line of response to both potential and existing customers, ensuring the effective integration of Luminance’s advanced technology into their operations. As a Support Engineer, you will be the primary contact for customer inquiries, responsible for ticket management and resolution of various issues, either directly or by collaborating with other departments to deliver outstanding service. You will thrive in managing customer accounts while resolving any challenges that may arise.This position is centered around building and nurturing relationships with our diverse clientele, which includes multinational law firms, manufacturers, global retailers, and pharmaceutical companies. Once fully trained, you will possess a robust knowledge of Luminance’s products, enabling you to assist customers in utilizing features to alleviate their specific pain points. Ideal candidates will exhibit strong interpersonal skills, critical thinking abilities, and a commitment to problem-solving.

About GigsAt Gigs, we are pioneering an innovative operating system for mobile services, enabling technology companies to effortlessly integrate global connectivity into their products.Similar to how Stripe facilitates quick payment integrations, Gigs empowers platforms to seamlessly embed connectivity—bridging the traditional telecom landscape with modern technology. We automate provisioning and simplify telecom complexities, catering to a wide range of businesses from fintechs launching mobile services to HR platforms providing work phone plans.Our dedicated team of approximately 100 individuals across the US and Europe is supported by nearly $100 million in investments from notable backers such as Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech firms, we attract early-stage engineers, product innovators, and business experts from industry leaders like Stripe, Airbnb, and Shopify. Together, we tackle intricate technical and regulatory challenges to ensure seamless connectivity.If you are fueled by curiosity, creativity, and the prospect of shaping the future of telecommunications, we invite you to join us.The RoleAs a Technical Support Engineer, you will be the cornerstone of our technical support operations, showcasing excellence in every interaction—whether with business clients or end-users. Your ability to adapt to diverse perspectives is key. You won’t simply close support tickets; you will take ownership of a healthy support queue, ensuring that operations run smoothly.Your role will involve being the primary escalation point for intricate connectivity issues that challenge our Tier 1 partners. You will navigate the entire technical stack—from debugging API logs to troubleshooting live network connectivity issues for end-users. Acting as a bridge, you will translate technical root causes into clear solutions for customers while providing critical insights back to our Product and Engineering teams, ensuring that when users need to connect, the Gigs platform consistently delivers.This position is based in our New York office.