Technical Service Manager at Devoción | New York

Join the Devoción Team as a Technical Service Manager!Location: New York, NYSchedule: Full-Time (may require overtime, weekends, and holidays)Compensation: $70,000 – $90,000 annually (commensurate with experience)Employment Type: Full-TimePosition OverviewDevoción is on the lookout for a talented Technical Service Manager who will be responsible for leading technician operations, ensuring equipment quality, and providing exceptional service support to our wholesale partners. This role combines technical proficiency in coffee equipment with strong leadership, planning, and client service management skills.As the Technical Service Manager, you will oversee Devoción’s Coffee Tech Team, ensuring our wholesale partners receive prompt equipment maintenance, technical assistance, and adherence to high service standards. We are looking for someone with a robust understanding of coffee equipment, excellent communication abilities, and the skill to manage service operations across various partners and vendors.Key ResponsibilitiesTechnical Operations & Team LeadershipLead and manage the Coffee Tech Team at Devoción.Supervise equipment maintenance and service support for wholesale partners.Coordinate emergency technical service coverage throughout the week.Establish and uphold standard operating procedures for technicians.Facilitate effective internal communication among technicians.Client Service & Equipment OversightCoordinate maintenance schedules and ensure timely service for clients.Ensure accurate and timely submission of service reports and quotes.Maintain high service standards, collaborating with the Wholesale Team to achieve over 90% client satisfaction.Develop and maintain troubleshooting guides for wholesale partners.Equipment & Vendor ManagementManage communications with equipment vendors and purchasing teams.Oversee parts orders, repairs, and equipment procurement.Maintain inventory for used equipment and technical lab parts.Stay informed about new equipment offerings and coordinate vendor training.

Role overview The New York Times Company seeks a Senior Technical Product Manager to join the NAPP team in New York, NY. This position plays a key role in shaping product strategies that advance the company’s digital platforms. Collaboration is central: the Senior Technical Product Manager works with teams across the organization to connect business goals with user experience and engagement. What you will do Develop and refine product roadmaps that align with company objectives Lead project initiatives from initial concept through to delivery Work closely with engineering, design, and other stakeholders to support effective execution Prioritize features and enhancements that elevate user experience Requirements Proven experience building and delivering digital products Ability to guide cross-functional teams toward shared goals Sound judgment in balancing business priorities with user value Comfort operating in a fast-moving setting

Join the City of New York as a Technical Services Manager, where you will lead a dynamic team responsible for overseeing technical operations and service delivery. Your expertise will ensure that our systems operate seamlessly and efficiently, enhancing the quality of services provided to the public.

The mission of The New York Times is to seek the truth and help people understand the world. Independent journalism is at the core of our operations, supported by a world-class newsroom that reports from nearly 160 countries. Our commitment to delivering exceptional journalism drives our focus on enhancing reader experience across all platforms, from print to audio to digital media.About the Role:We are in search of a seasoned Lead Technical Recruiter to join our team, playing a vital role as a strategic hiring partner focused on technical positions within our Product Engineering team. This individual contributor role requires collaboration with leaders across our technology organization and offers an opportunity to mentor fellow recruiters while enhancing recruitment processes.This hybrid position is based in our New York City headquarters, where you will typically work on-site three days a week and report to the Sr. Manager of Talent Acquisition. Responsibilities:Oversee full-cycle recruiting, from sourcing and screening to interviewing and negotiating offers.Collaborate with managers and HR to identify hiring needs and create a strategic hiring plan.Develop and maintain relationships with hiring managers and key stakeholders.Ensure transparent and ongoing communication with hiring managers and candidates throughout the hiring process to foster a positive experience.Partner with hiring teams to implement a structured interview process.Provide guidance to hiring managers in making informed hiring decisions.Coordinate the interview process with team members efficiently.

Join Rokt, the leader in hyper-growth ecommerce. We specialize in enhancing real-time relevance during critical moments in the customer journey. With our cutting-edge AI Brain and ecommerce Network, we manage billions of transactions, connecting hundreds of millions of customers, and are trusted by some of the world's most reputable companies.mParticle by Rokt is celebrated as a premier customer data platform, empowering global brands to transform data into actionable insights. Our robust end-to-end streaming architecture enables businesses to create personalized and engaging experiences across all devices and screens. Since our merger in January 2025, we have expanded our capabilities to facilitate over 6.5 billion transactions, connecting 400 million customers worldwide.We are a team of innovators dedicated to helping businesses meet customer needs and drive incremental revenue. Leading companies often see a 10-50% increase in revenue through the additional products and services they offer, unlocking new opportunities for growth and innovation.At Rokt, we value transparency in career progression and compensation. Our well-defined career ladder and clear paths based on competency ensure our team members continually elevate their performance and push the boundaries of what's possible.Technical Services Engineer PositionCompensation: Target total compensation ranges from $120,000 - $136,000, comprising a fixed annual salary of $109,000 - $135,000, alongside an equity plan and comprehensive benefits.Role Overview: As a Technical Services Engineer, you will collaborate closely with mParticle by Rokt’s Customer Success, Engineering, and Professional Services teams to deliver exceptional service to our customers. Your responsibilities will include supporting the implementation of mParticle’s SDKs for Android, Apple (iOS and Apple TV), and JavaScript, as well as engaging with various APIs and components of the mParticle platform, including Audiences, IDSync, and Profile API.This hands-on role offers the chance to work with some of the brightest minds in mobile and web app technology, allowing you to become an expert in all aspects of mParticle and its integrations. Your contributions will be impactful and pivotal to our clients' success.

About AvocaAt Avoca, we are revolutionizing the way home service companies interact with their customers. Our cutting-edge AI-powered conversational agents are designed to manage every high-value inbound call, from job bookings to lead qualification, significantly enhancing revenue generation—all with unparalleled speed and reliability compared to traditional call centers.In just under two years, we have grown to a dynamic team of 85 employees, fostering a vibrant, in-office culture in New York City. Operating in a market exceeding $500 billion, we recognize that missed calls translate to lost business, and we are committed to establishing a category-defining platform for AI-driven customer engagement.We proudly serve some of the largest brands in the home services sector and experienced a remarkable 10x growth in 2025. With our high-performing, in-office team in NYC, we are rapidly capturing a significant and underserved market, where 85% of missed calls go to competitors. Each new hire makes an immediate and impactful contribution to our mission.The RoleAs a Technical Account Manager at Avoca, you will take charge of the post-sales technical relationship with our clients, ensuring a seamless bridge between implementation details and ongoing account strategy. You will guide home service companies through the onboarding process, advise on APIs, webhooks, and prompting configurations, and help them achieve measurable business results on Avoca’s platform. Acting as a trusted technical advisor, you will translate customer goals into scalable solutions, drive product adoption, and ensure long-term success.This position is perfect for individuals who excel at the intersection of technical execution and customer strategy. You should be adept at engaging in customer-facing discussions, hands-on with integrations, and accountable for delivering results.What You’ll DoAct as the primary technical point of contact and trusted advisor after the sale, ensuring successful implementation, integration, and product adoption.Lead onboarding and rollout initiatives, customizing technical strategies to align with each customer’s goals, technology stack, and business model.Design and validate integrations (APIs, webhooks, data flows) in collaboration with customer Operations, Product, and IT teams; troubleshoot issues and enhance performance.Configure and refine prompting and workflows to optimize call handling quality, improve conversion rates, and maximize revenue impact.Conduct regular technical and business reviews to align objectives, track KPIs, and identify opportunities for value creation.Collaborate with Sales, Product, and Engineering teams to resolve technical issues, provide structured feedback, and influence product roadmap priorities.

The City of New York is seeking a highly skilled and motivated individual for the position of Deputy Director (Technical). This pivotal role involves overseeing technical operations, ensuring effective project management, and driving innovation within the organization. The successful candidate will collaborate with various departments to optimize processes and implement cutting-edge solutions that align with the city's goals.

Join Anchorage as a Technical Program Manager and take charge of impactful initiatives that drive our engineering organization forward. In this role, you will proactively identify critical challenges and own their resolution from inception to completion. Your expertise will be essential in delivering complex, multi-quarter projects that require collaboration across various teams and functions. You will facilitate prioritization, guide technical decisions, and implement processes that enhance team effectiveness. We seek a candidate who possesses a blend of technical acumen and strategic insight, excels in uncertain situations, and has a demonstrated ability to translate intricate, open-ended challenges into actionable programs that propel business success.Our Factors of Growth & Impact have been established to empower our team members to effectively measure their contributions, receive constructive feedback, and engage in a fulfilling learning journey while excelling in their roles.

InMobi Advertising is a global technology leader committed to empowering marketers to seize pivotal moments. Our cutting-edge advertising platform reaches over 2 billion users across more than 150 countries, transforming real-time contexts into impactful business outcomes while upholding privacy-first principles. Trusted by over 30,000 brands and premier publishers, InMobi is where innovation, creativity, and accountability intersect. By integrating lock screens, apps, TVs, and the open web through AI and machine learning, we provide engaging attention, tailored personalization, and quantifiable results.With Glance AI, we are pioneering AI Commerce, reimagining the future of e-commerce through inspiration-led discovery and shopping experiences. Seamlessly embedded into everyday technology, Glance AI transforms every screen into a portal for immediate, personalized, and enjoyable discovery across diverse categories including fashion, beauty, travel, home décor, and more. Leveraging rich first-party data and unmatched consumer accessibility, it utilizes InMobi’s global scale and insights to create effective, performance-driven shopping journeys for brands worldwide.Recognized as a Great Place to Work and by MIT Technology Review, Fast Company’s Top 10 Innovators, among others, InMobi fosters an environment where bold ideas make a global impact. Supported by investors such as SoftBank, Kleiner Perkins, and Sherpalo Ventures, our offices span San Mateo, New York, London, Singapore, Tokyo, Seoul, Jakarta, Bengaluru, and beyond.At InMobi Advertising, you will have the chance to influence how billions of users interact with content, commerce, and brands globally. To learn more, visit www.inmobi.com.

About StainlessStainless is an innovative and rapidly expanding tech startup dedicated to shaping the future of APIs. We proudly serve esteemed clients such as OpenAI, Anthropic, and Cloudflare.With over $35 million raised from notable investors including a16z and Sequoia, as well as support from founders and C-level executives from companies like Stripe, Datadog, Segment, and Linear, we are well-positioned for growth.Based in New York City, just west of SoHo, our dynamic team of around 60 is set to double in size within the next 9 to 12 months.About the RoleAs a Technical Success Manager at Stainless, you will play a pivotal role in ensuring the success of our most valued customers, which include industry leaders such as Cloudflare, Google, Anthropic, and OpenAI. Your mission will be to guarantee that these clients achieve outstanding results with our platform while managing intricate technical relationships and advocating for product enhancements based on their insights.This position merges extensive technical knowledge with exceptional interpersonal skills. You will troubleshoot and resolve complex technical challenges, handle escalations with poise, and maintain alignment between customers and internal teams. Most importantly, you will cultivate relationships that inspire enthusiasm for working with Stainless.What You'll DoAct as the primary technical liaison for Stainless's most strategic clients.Foster and sustain robust relationships with technical stakeholders within customer organizations.Investigate, triage, and resolve intricate technical issues, collaborating across engineering, product, and support teams.Effectively manage escalations to ensure customers feel valued and that issues are resolved swiftly.Organize and track numerous customer requests, issues, and initiatives across multiple accounts concurrently.Convert customer needs and feedback into actionable insights for the product and engineering teams.Develop in-depth expertise in the Stainless platform and remain informed on customer use cases.Proactively identify potential risks to customer satisfaction and work to mitigate them before they escalate.Identify opportunities for customers to expand their use of new products and services.Who You AreYou possess a strong technical background (engineering, computer science, or a related field) and can engage confidently with senior engineering teams.

About ValonValon is pioneering the development of an AI-native operating system designed for regulated finance, with a primary focus on mortgage servicing.As a Series C company funded by a16z, we are leading the charge in transforming industries previously deemed too complex for innovation.Instead of relying on outdated legacy systems, we’ve created and manage our own mortgage servicing business, overseeing over $110 billion in loans. This strategic decision provided us with invaluable insights into the complexities necessary for creating effective software solutions in regulated sectors.Our achievements are clear: we have revitalized mortgage servicing from a 0% margin industry to one boasting over 60% margins, all while significantly enhancing the customer experience. Numerous major enterprise contracts are now being implemented across the sector.ValonOS serves as our integrated platform that organizes and automates every process, finely tuned for the AI era. With all operations streamlined through a single system rich in data, AI agents not only automate tasks but also enhance overall operations continuously. Mortgage servicing marks just the beginning of our ambitious vision to revolutionize regulated industries and beyond.About the RoleAt Valon, recruiting is not merely a support function; it is the core engine that drives our mission.Each new hire strengthens our capacity to develop the AI-native operating system poised to manage trillion-dollar regulated industries. Consequently, those tasked with finding, evaluating, and securing our talent are integral to our mission.We seek a Technical Recruiter who approaches recruiting with the same dedication and analytical mindset that our engineers apply to their coding: as a system that can be optimized, measured, and continuously refined. Ideally, this candidate has already leveraged AI to enhance their effectiveness—not out of obligation, but from an intrinsic drive to innovate. When faced with repetitive tasks, their instinct is to ask: Can I automate this?This position is not about merely filling requisitions; it is about building a robust recruitment framework. You will manage the entire lifecycle of our most critical technical hires, executing this with exceptional speed, precision, and intellectual curiosity.This Role is NOT For You If...You consider AI tools as optional additions rather than essential resources.You continue to apply outdated sourcing strategies from 2021 without adaptation.You rely solely on hiring managers for guidance on what constitutes a strong candidate instead of developing your own insights.You gauge success based on activity metrics (messages sent, interviews scheduled) rather than actual outcomes (successful hires).

Fairstead is a mission-driven real estate company committed to developing affordable housing communities nationwide. Based in New York with additional offices in Colorado, Florida, and Washington, D.C., Fairstead proudly manages a diverse portfolio of over 27,000 apartments across 28 states. As an integrated owner, operator, and innovator, we combine development, construction, and property management to provide high-quality affordable housing that benefits our residents at scale.At Fairstead, we believe that affordable housing should be designed with care, managed professionally, and operated responsibly. Our goal is to create and maintain housing that meets the needs of residents while delivering long-term value to communities, partners, and stakeholders. We challenge industry standards with our tech-savvy, entrepreneurial approach to affordable housing. In addition to our core real estate functions, we offer innovative services that enhance resident experiences, strengthen communities, and improve operational efficiency. We embrace digital transformation, data-driven decision-making, and cutting-edge technologies, including AI, to establish scalable systems that promote sustainable growth, all rooted in our culture of entrepreneurship, innovation, partnership, dedication, and integrity.The Service Manager is responsible for overseeing the repair and maintenance of property buildings, ensuring the timely installation of mechanical equipment and the upkeep of Fairstead’s properties to maintain operational effectiveness. The Service Manager will supervise the efficiency of all electrical and mechanical systems through inspections and repairs, ensuring that the premises and facilities are kept clean and hygienic in accordance with Fairstead’s safety policies and standards.

As a Campaign Manager, you will play a pivotal role in strategizing and executing impactful campaigns that resonate with our diverse communities in New York City. Your expertise in campaign management will help drive public engagement and awareness on key initiatives. This position requires a proactive approach, exceptional communication skills, and a passion for public service.

The Squarespace Technical Program Management (TPM) team is on the lookout for a Senior Technical Program Manager to spearhead our compliance initiatives within the Security organization. In this pivotal role, you will serve as a strategic partner to both Security leadership and the Legal team, guiding the comprehensive execution of cross-functional programs that tackle intricate compliance, privacy, and technical security challenges. This position requires a unique combination of extensive Governance, Risk, and Compliance (GRC) expertise alongside technical fluency, enabling you to collaborate effectively with engineering teams to drive remediation efforts. You will take charge of outlining a clear path forward, ensuring that high-priority security and compliance projects are executed with meticulous attention to detail and maintain consistent momentum. This is a New York City-based role with a requirement to work from our office two days per week. You will report directly to the Manager of Technical Program Management. Key Responsibilities: Developing clear and effective plans throughout the technical discovery and delivery phases (scope, milestones, tasks, roles and responsibilities, risk mitigation, etc.) Facilitating collaboration and communication across various teams (Security, Engineering, Legal, etc.) to break down silos Monitoring project status and providing updates to project stakeholders Identifying opportunities for process improvements and best practices at the team level Exhibiting excellent communication skills across diverse stakeholders Ideal Candidate Profile: 4+ years of experience in a Technical Program Manager or similar role, managing engineering-driven projects throughout all phases of the software development lifecycle Expertise in GRC and Audit, specifically in leading complex compliance delivery for standards such as PCI, SOC 2, and SOX, with a proven ability to oversee the entire audit lifecycle with a proactive problem-solving approach Technical security fluency, capable of translating abstract security requirements and legal mandates (like GDPR, CCPA) into tangible, actionable technical tasks for engineering and infrastructure teams Demonstrated success in partnering with security leadership to build and maintain comprehensive department-wide roadmaps, lead planning meetings, and provide regular status reports Advanced organizational influence, able to drive alignment across diverse groups (Product, Engineering, Legal, and Finance) and impact outcomes without direct authority Proven expertise in operational excellence, particularly in Agile methodologies

About the PositionWe are seeking an ambitious and detail-oriented Technical Product Manager to join our dynamic team at Jane Street. In this pivotal role, you will play a key part in organizing and coordinating technical projects within our engineering initiatives. As technology is integral to our operations, you will collaborate closely with engineers to enhance and innovate our trading technology.Your technical expertise will be utilized daily as you lead projects from inception to completion. This includes outlining project objectives, establishing timelines, monitoring progress, managing developer resources, assessing risks, and liaising with various teams to ensure successful project outcomes. Furthermore, you will be responsible for disseminating project updates and priorities to the broader organization.Excellent communication skills and the ability to juggle multiple priorities are essential as you engage with a diverse range of stakeholders at Jane Street—ranging from developers and business teams to operations and support—and external financial institutions, ensuring timely delivery and alignment with project goals.Our environment fosters flexible problem-solving, encouraging innovative thinking when developing processes and tools. We are looking for a strategic thinker who aligns project and group objectives with effective solutions.This role is situated within Jane Street’s technology division, which is responsible for designing, deploying, and maintaining the infrastructure that supports our trading activities. You will gain invaluable insights into global market operations while working to enhance our systems. Success in this position requires an independent working style, a passion for learning, and the ability to make impactful decisions.At Jane Street, the “P” in TPM can signify various roles. Depending on the specific team and situation, your responsibilities may range from product management to program management. Your success will depend on your comfort with ambiguity and your willingness to dive into challenges using your relevant skills, whether that involves large-scale program management, product vision, or business context. Note that there is a similar posting for a “Technical Program Manager”—feel free to apply to whichever aligns best with your background, and we will direct your application accordingly.

About the Position Jane Street is seeking a dynamic and results-driven Technical Program Manager to join our engineering team in New York. As a cornerstone of our operations, technology plays a vital role in our success, and this position offers the chance to collaborate closely with our engineers to create and enhance Jane Street's trading technology. In this role, you will leverage your technical expertise to lead projects from inception to completion. This includes setting clear objectives, developing project timelines, monitoring progress, managing developer resources, identifying potential risks, and coordinating with various teams. You will be responsible for communicating project schedules, priorities, and progress updates to the broader organization. The ability to communicate effectively and manage competing priorities is essential, as you will work with a diverse range of teams—developers, business units, operations, and external financial partners—to ensure each project is delivered on time and meets or exceeds expectations. We foster a culture of innovative problem-solving, encouraging team members to think creatively when developing processes and tools for their projects. We are looking for a strategic thinker who aligns project goals with group objectives while solving challenges. This position is part of Jane Street's technology group, which designs, implements, and maintains the infrastructure supporting our trading activities. You will gain insight into a broad spectrum of the global market while working to improve our systems. The ideal candidate enjoys working independently within small teams, is eager to learn quickly, and is capable of making impactful decisions. At Jane Street, the role of a Technical Program Manager can vary widely. Depending on the team and circumstances, your responsibilities may span from program management to product management. You will thrive in this environment if you are comfortable with ambiguity and are willing to dive into challenges, applying your relevant skills in program management, product vision, or business context as needed.

About BasisBasis is a pioneering nonprofit organization specializing in applied AI research, dedicated to achieving two synergistic objectives.The first objective is to comprehend and develop intelligence. This encompasses establishing the mathematical foundations of reasoning, learning, decision-making, understanding, and explanation; subsequently, we construct software that embodies these principles.The second objective is to enhance society's capacity to tackle complex issues. This involves broadening the scope, intricacy, and variety of challenges we can address today, while also accelerating our future problem-solving capabilities.To fulfill these ambitious goals, we are creating a robust technological foundation inspired by human reasoning, alongside a collaborative organization that prioritizes human values.About the RoleWe are in search of a Technical Program Manager who possesses a deep passion for program management and is eager to propel ambitious research initiatives. In this role, you will be the crucial link connecting our researchers, engineering teams, leadership, and external partners, requiring both technical acumen and project management skills.

Join ABOUT YOU as a Technical Account Manager and play a key role in enhancing customer satisfaction through technical expertise and support. In this full-time position, you will collaborate with cross-functional teams to address client needs and drive product success.

Join Arlo Technologies, a leader in smart home security solutions, as a Technical Sourcer. In this dynamic role, you will play a crucial part in building a talented team by identifying and engaging with top-tier technical candidates. Utilize your expertise in sourcing strategies and your passion for technology to connect with potential hires who will contribute to our innovative culture.

We are seeking a skilled and detail-oriented Technical Writer to join our dynamic team at 360itprofessionals1 in New York. The ideal candidate will be responsible for creating clear, concise, and comprehensive documentation for our software products and services. This role requires strong writing skills, a technical background, and the ability to translate complex concepts into easily understandable content.