Technical Engagement Manager / Account Manager (AI / SaaS)

About Us: At EvolutionIQ, we are dedicated to revolutionizing the insurance claims process through cutting-edge technology. Our mission is to empower claims teams to enhance accuracy, fairness, and efficiency, allowing individuals affected by injury or illness to regain stability and dignity in their lives. With significant growth on the horizon, we are seeking exceptional talent to join our journey in transforming the insurance landscape. Recognized as one of Inc.’s Best Workplaces for three consecutive years, and noted by Built In as one of the Best Places to Work in 2025 and 2026, our team is our top priority.Your Impact: As a Technical Engagement Manager (TEM), you will be instrumental in providing solutions to Fortune 1000 insurance carriers. You will oversee critical deployments, manage change processes, and ensure the success of our operational products. This role requires you to manage project timelines, facilitate status updates, and lead daily operations alongside our delivery team. Your expertise in business systems analysis and project management will deliver an exceptional experience for our clients.What You'll Achieve (Performance Outcomes):Deliver high-quality technical and business services to a select group of clients, providing support to Senior TEMs on top-tier accounts as necessary, while tracking client renewals and expansions.Manage day-to-day project delivery throughout the engagement lifecycle, ensuring solutions meet customer requirements on schedule.Engage in internal and external conference calls, demonstrations, and presentations, advocating for client needs and offering valuable insights.Contribute to various business and operational development initiatives as needed.Gain a comprehensive understanding of insurance claims data and the capabilities of EvolutionIQ’s solutions.Provide weekly status updates and escalate project risks to clients and the delivery team.Document client business rules, requirements, and processes, ensuring the platform is correctly configured.

The future of AI — whether in training or evaluation, classical ML or agentic workflows — is built on high-quality data.At HumanSignal, we are developing a cutting-edge platform that facilitates the creation, curation, and evaluation of such data. Our tools, ranging from fine-tuning foundation models to validating agent behaviors in production, are trusted by leading AI teams to ensure their models are grounded in real-world signals rather than noise.Our open-source product, Label Studio, has emerged as the de facto standard for labeling and evaluating data across various modalities — from text and images to time series and agents-in-environments. With over 250,000 users and hundreds of millions of labeled samples, it stands as the most widely adopted OSS solution for teams dedicated to building AI systems.Label Studio Enterprise enhances this success with the security, collaboration, and scalability features essential for supporting mission-critical AI pipelines — facilitating everything from model training datasets to evaluation test sets and continuous feedback loops. We started our journey before foundation models became mainstream, and we’re doubling our efforts now that AI is transforming the world. If you’re eager to empower leading AI teams to develop smarter, more accurate systems — we would love to speak with you.As a key member of our Customer Engagement team, you will be at the forefront of ensuring our rapidly expanding customer base becomes passionate, lifelong partners. You will be responsible for establishing robust customer relationships, driving revenue, meeting SLAs, and upholding the quality standards that power groundbreaking AI applications. Your role will involve close collaboration with HumanSignal's enterprise customers and frontier labs, managing end-to-end engagements from new projects and pilots, overseeing account execution, and working cross-functionally to guarantee that our Label Studio platform and Data Creation Laboratory services are delivered consistently and on time, while also fostering account growth.You will serve as the primary liaison between HumanSignal and our customers, advocating for data leaders and engineering/operations teams striving to push the limits of what’s achievable with AI. Your passion for how purpose-built, human-created data can unlock novel AI capabilities will drive your efforts. Rather than seeking one-off solutions, you will prioritize finding repeatable and scalable methods to ensure that we consistently deliver excellence. A proven track record in managing customer relationships and driving satisfaction is essential for this role.

At Runway ML, we are pioneering the fusion of art and science through advanced AI technologies. Our vision is to create world models that unlock the next breakthroughs in artificial intelligence, going beyond traditional language models to tackle the most pressing challenges in robotics, healthcare, and scientific research. By simulating real-world experiences, we enable AI to learn and adapt like humans, accelerating innovation and creativity in unprecedented ways.Our team is composed of imaginative, compassionate, and ambitious individuals committed to making a significant impact. If you are inspired to build the extraordinary and thrive in a collaborative environment, we want to hear from you!About the RoleWe welcome remote applicants from across the US and London, with offices located in NYC, San Francisco, Seattle, and London.We are seeking an experienced AI Engagement Manager who will be pivotal in driving the success of our strategic partnerships. You will work closely with key clients to help them harness the power of Runway’s platform to revolutionize content creation. This role demands a blend of technical expertise, strategic insight, and proactive execution.Your ResponsibilitiesDevelop and maintain trusted relationships with C-suite executives at major partners, ensuring they evolve from mere customers to long-term allies in AI-driven creativity.Collaborate directly with top-tier creative teams from leading Hollywood studios and Fortune 100 companies, contributing to award-winning productions and cultural milestones.Function as a strategic internal partner, documenting current successful use cases and innovating new applications to influence Runway’s product roadmap and market positioning.Engage deeply with client accounts to identify their content challenges and propose tailored solutions utilizing Runway’s capabilities.Explore and prototype new markets and opportunities for our offerings.

About HightouchHightouch is an innovative AI platform crafted for marketing and growth teams. Our AI agents revolutionize marketing workflows, enabling marketers to efficiently create content, devise campaigns, and implement strategies with unprecedented speed and effectiveness.Situated at the forefront of crucial technological advancements, Hightouch leverages the latest in large language models (LLMs) and agentic AI, alongside the swift evolution of cloud data warehouses such as Snowflake and Databricks. With these advantages, we have emerged as a leader in AI marketing, collaborating with industry giants like Domino’s, Chime, Spotify, Ramp, Whoop, and Grammarly, among over 1000 others.Our commitment is to create a significant impact for our customers. We tackle challenges using first-principles thinking, act swiftly and effectively, and foster a culture of compassion and kindness among our team. We seek individuals who are exceptional communicators, possess a growth mindset, and are determined to achieve our shared goals.About The RoleIn this pivotal role, you will lead a team of Technical Architects who act as the essential link between Hightouch and our premier Fortune 5000 clientele. You will be charged with building, nurturing, and expanding a world-class team responsible for managing the entire customer journey—from initial engagement to onboarding and ongoing success.Your blend of people leadership and technical expertise will ensure that our Enterprise customers derive maximum value from the Hightouch platform. You will take charge of enhancing your team's technical skills, establishing best practices for customer interactions, and spearheading strategic initiatives aimed at increasing customer retention and growth within our largest accounts.As a proactive leader, you will remain engaged in complex technical escalations while empowering your team to provide exceptional customer experiences. You will work closely with Sales leadership to devise strategies that boost platform adoption within large organizations and collaborate cross-functionally to gather customer insights that drive product innovation.

Location: New York City Office (Onsite)Compensation: $180K-$200KAbout KomboKombo is the unified API solution for HR, payroll, assessments, LMS, and recruitment systems. With Kombo, eliminate the hassle of lengthy integrations by connecting to over 120 platforms instantly with just one integration.Since our inception at Y Combinator (Summer 2022), we have achieved remarkable growth, reaching 8-figure revenues, expanding our team to over 50 members, and securing more than $30 million in funding from top investors including YC, Volition Capital, and Acadian Ventures. We are on track to triple both our team and revenue in the coming year.About the RoleIn this technical, customer-centric role, you will be responsible for managing customer relationships from onboarding to ongoing success and growth. You will serve as the primary point of contact for strategic accounts, ensuring their success and maximizing their utilization of Kombo's solutions.

Join atrix as an AI Customer Engagement Manager and lead the charge in transforming customer interactions through innovative AI solutions. In this role, you will be responsible for developing strategies that enhance customer engagement, utilizing cutting-edge AI technologies to improve the overall customer experience.Your expertise will help us to analyze customer data, optimize communication channels, and implement AI-driven tools that foster deeper relationships with our clients. This is an exciting opportunity for an individual who is passionate about technology and its role in customer service.

Join rain as a Technical Account Manager, where you will play a vital role in managing client relationships and ensuring their success with our innovative solutions. You will be responsible for understanding client needs, providing technical guidance, and acting as a liaison between clients and our engineering team. Your expertise will help enhance client satisfaction and drive retention.

About AvocaAt Avoca, we are revolutionizing the way home service companies interact with their customers. Our cutting-edge AI-powered conversational agents are designed to manage every high-value inbound call, from job bookings to lead qualification, significantly enhancing revenue generation—all with unparalleled speed and reliability compared to traditional call centers.In just under two years, we have grown to a dynamic team of 85 employees, fostering a vibrant, in-office culture in New York City. Operating in a market exceeding $500 billion, we recognize that missed calls translate to lost business, and we are committed to establishing a category-defining platform for AI-driven customer engagement.We proudly serve some of the largest brands in the home services sector and experienced a remarkable 10x growth in 2025. With our high-performing, in-office team in NYC, we are rapidly capturing a significant and underserved market, where 85% of missed calls go to competitors. Each new hire makes an immediate and impactful contribution to our mission.The RoleAs a Technical Account Manager at Avoca, you will take charge of the post-sales technical relationship with our clients, ensuring a seamless bridge between implementation details and ongoing account strategy. You will guide home service companies through the onboarding process, advise on APIs, webhooks, and prompting configurations, and help them achieve measurable business results on Avoca’s platform. Acting as a trusted technical advisor, you will translate customer goals into scalable solutions, drive product adoption, and ensure long-term success.This position is perfect for individuals who excel at the intersection of technical execution and customer strategy. You should be adept at engaging in customer-facing discussions, hands-on with integrations, and accountable for delivering results.What You’ll DoAct as the primary technical point of contact and trusted advisor after the sale, ensuring successful implementation, integration, and product adoption.Lead onboarding and rollout initiatives, customizing technical strategies to align with each customer’s goals, technology stack, and business model.Design and validate integrations (APIs, webhooks, data flows) in collaboration with customer Operations, Product, and IT teams; troubleshoot issues and enhance performance.Configure and refine prompting and workflows to optimize call handling quality, improve conversion rates, and maximize revenue impact.Conduct regular technical and business reviews to align objectives, track KPIs, and identify opportunities for value creation.Collaborate with Sales, Product, and Engineering teams to resolve technical issues, provide structured feedback, and influence product roadmap priorities.

About EliseAIAt EliseAI, we are revolutionizing crucial sectors like housing and healthcare, ensuring that everyone has access to safe housing and quality healthcare services. Our mission is to simplify these complex systems by seamlessly integrating AI agents into everyday workflows, enhancing efficiency, reducing costs, and improving user experiences.Housing: We streamline the process for renters, making apartment tours, lease signings, maintenance requests, and communication with property teams straightforward and efficient—all in one place.Healthcare: We simplify appointment scheduling, intake form completion, and enhance communication between patients and providers, allowing everyone to focus on health rather than paperwork.EliseAI empowers organizations to minimize manual tasks, improve accessibility, and create a cohesive experience across essential services. We are proud to have raised a $250 million Series E round led by Andreessen Horowitz to further accelerate our mission.About The RoleWe are seeking an AI Engagement Manager to cultivate strategic relationships with our high-value and complex clients. In this pivotal role, you will assist clients in leveraging AI to transform their businesses—optimizing operations and enhancing portfolio performance.You will guide clients through product launches, boost the adoption of innovative AI features, and serve as a long-term strategic partner. This impactful, cross-functional position will allow you to shape AI delivery at scale and establish best practices for AI-driven success in property management.Key ResponsibilitiesGuide clients through the implementation process, aligning on business objectives and ensuring rapid time-to-value.Assist customers in reimagining workflows and decision-making by seamlessly integrating AI into their daily operations.Manage a portfolio of high-value and complex accounts, identifying opportunities to enhance adoption and deliver measurable returns on investment.Develop scalable strategies to support product rollout and ensure long-term success across different customer segments.Lead data-driven discussions linking AI performance to strategic outcomes.

As a Technical Account Manager in Logistics at Altana AI, you will play a pivotal role in managing technical relationships with our logistics clients, ensuring they maximize the value of our innovative AI solutions. You will work closely with clients to understand their unique challenges and provide tailored technical support and solutions. Your expertise will help drive customer satisfaction and retention while fostering long-term partnerships.

YOUR MISSION:At Parloa, we are revolutionizing customer experiences through innovative AI-driven agents. Our enterprise clients are transforming service delivery across contact centers, digital channels, and global operations.As a Senior Enterprise Engagement Manager, you will serve as the strategic leader for a complex portfolio of enterprise accounts. These clients often span multiple departments, regions, and stakeholder groups, necessitating a strong executive presence and structured approach to planning and execution.Your role will involve guiding clients from initial implementation to scaled adoption and measurable ROI, while also identifying avenues for growth and long-term partnerships. This position is highly cross-functional, requiring a blend of strategic insight and operational discipline.IN THIS ROLE YOU WILL:Enterprise Account Strategy & Executive PartnershipAct as the main strategic contact post-sale for assigned enterprise customers.Foster and sustain trusted relationships with technical, operational, and executive stakeholders (from Director to C-level).Create structured success plans aligned with customer business objectives and transformation initiatives.Lead Executive Business Reviews and Quarterly Business Reviews (QBRs) focused on measurable outcomes, ROI, and roadmap alignment.Proactively identify organizational risks and manage stakeholder alignment within complex environments.Enterprise Implementation LeadershipCollaborate with Implementation, Product, and Engineering teams to oversee enterprise deployments from kickoff to go-live.Establish governance structures, timelines, risk mitigation strategies, and accountability across various workstreams.Support change management efforts to promote adoption beyond the initial launch.Value Realization & KPI OwnershipDefine and monitor KPIs, including automation rates, containment metrics, cost savings, customer satisfaction (CSAT), and operational efficiency improvements.Convert product usage data and performance metrics into clear narratives for executive audiences.Spot adoption gaps and implement structured action plans to enhance outcomes.

Role overview The Engagement Manager at Scale AI leads AI projects from start to finish. The position centers on maintaining strong client connections, ensuring projects run smoothly, and confirming that final deliverables meet agreed expectations. What you will do Build and manage relationships with clients, understanding their goals and responding to concerns as they arise Oversee project execution, track progress against milestones, and ensure deliverables are completed to a high standard Coordinate with cross-functional teams to organize resources and keep everyone aligned on project requirements Location This role is based in San Francisco, CA or New York, NY.

Join Regal Voice as a Technical Account Manager (TAM) and become a vital part of our Customer Success team in New York City. As a TAM, you will serve as a customer-facing technical expert dedicated to helping our clients harness the full potential of our AI Agent Platform. You will act as a strategic advisor, guiding clients through best practices, advanced product capabilities, and complex technical solutions. Your expertise will drive product adoption, minimize technical barriers, and ensure our platform is seamlessly integrated into their operations. This role is essential for our long-term client retention strategy and offers the opportunity to work with leading brands while being a part of a dynamic and innovative team.

About Us: At EvolutionIQ, our mission is to revolutionize the insurance claims process through cutting-edge technology that ensures claims handling is accurate, equitable, and efficient. Our goal is to empower individuals affected by injury or illness to maintain their dignity and stability as they navigate life's challenges. As we experience significant growth, we are on the lookout for exceptional talent eager to help us scale and innovate within the insurance sector. Our commitment to our team has earned us recognition as one of Inc.'s Best Workplaces for three consecutive years and as one of Built In’s Best Places to Work in 2025 and 2026! We are seeking a Senior Data Product Manager to lead the strategy, execution, and continuous evolution of our data-driven products on our platform. This key role involves collaboration with engineering, data science, and business teams to transform complex data and analytics into products that deliver significant value to our customers.

Position Title: Engagement ManagerDepartment: Service DeliveryReports To: Director of Service Delivery Location: New York, NY, on-site Travel: Up to 75% travel to client sites and internal meetings Total Compensation Range: $140K - $160K About Us Jaan Health stands at the forefront of AI-driven care management, empowering healthcare providers for nearly a decade. Our innovative technology has enabled health systems, medical groups, and ACOs to deliver high-quality, proactive care to countless previously underserved patients. Phamily, our flagship technology platform, has revolutionized chronic disease management through user-friendly AI solutions, allowing physicians and care teams to provide personalized patient care that significantly reduces labor and overall care costs. Phamily transforms the lives of chronic condition patients while ensuring that healthcare providers receive fair recognition and compensation for their contributions. Position Summary The Engagement Manager is responsible for guiding provider clients through the successful implementation and continuous enhancement of Advanced Primary Care Models (APCM) and Chronic Care Management (CCM) programs. This role is pivotal in managing client relationships, overseeing service delivery through internal teams and client collaboration, and ensuring that programs yield quantifiable clinical and financial benefits for clients. The ideal candidate will possess 5+ years of experience in healthcare client management, value-based care operations, or care management program delivery, and will excel at coordinating multi-party stakeholders, including outsourced vendors and clinical service partners. Key Responsibilities Client Engagement & Relationship Management Act as the primary liaison for assigned clients, managing all communication and expectations on a daily basis. Foster strong, trusted relationships with clinical, operational, and executive stakeholders. Conduct regular meetings with service provider partners to discuss performance, challenges, and strategic objectives. Proactively seek opportunities for program enhancement, workflow optimization, and service expansion.

Role overview The Engagement Management Lead at Scale AI takes responsibility for guiding client projects from initial kickoff through completion. Based in either San Francisco or New York, this role focuses on ensuring each engagement meets client expectations and company standards. Collaboration with internal teams is central, with a focus on delivering consistent, high-quality results that align with client objectives. What you will do Direct the execution of client projects, making sure teams deliver on time and according to agreed standards Develop and sustain strong working relationships with clients throughout each engagement Offer strategic guidance to help teams deliver projects smoothly and effectively Serve as a primary contact for both clients and internal groups, facilitating clear communication and problem-solving

Overview Join our dynamic team at ComplyAdvantage as a Technical Account Manager, where you will serve as the primary technical liaison for our valued customers. Your expertise will ensure that clients effectively leverage our innovative solutions to achieve their business objectives. You will report directly to the Head of Implementation and take ownership of the Technical Relationship with our most significant Enterprise accounts, collaborating closely with Customer Success, Technical Support, Account Executives, Sales Leaders, and Pre-Sales Consultants. In this role, you will directly engage with existing customers, either supporting the account owner or independently managing technical interactions. Your contributions will be vital in achieving renewals, facilitating cross and up-sells, and meeting Tech Support SLAs while maintaining exceptional Customer Satisfaction. Key Responsibilities Work directly with customers to showcase the value of ComplyAdvantage technology and assist with ongoing technical implementations. Collaborate with Customer Success to manage overall Customer Relationships, focusing on key technical stakeholders. Review and manage Support Cases for your customers, tackling complex technical issues to support front-line teams. Oversee communication with internal and external stakeholders regarding ongoing technical challenges and projects. Act as the lead technical liaison between customers and internal teams such as Engineering and Product. Serve as a trusted technical advisor for all customer escalations. Lead Support Governance reviews to report on overall Support activity and SLA compliance. Develop and deliver comprehensive training and demonstrations on ComplyAdvantage’s solutions and products. Work closely with customer development teams on API integrations, implementation verification, due diligence questions, and related technical requirements. Lead project scoping calls to gather technical product requirements and collaborate with the Product team on solutions presentations. Possess in-depth knowledge of our products and capabilities, connecting them effectively to customer business goals. Proactively identify areas for improvement, enhancing customer experiences and technical implementations.

Our MissionAt Omnea, we are revolutionizing the way enterprise businesses manage their operations, beginning with the challenging area of procurement. This process often involves lengthy approvals, requiring over 50 emails and input from Finance, Legal, Security, and IT teams.With a robust funding of $75M from Khosla Ventures, Insight Partners, and Accel, we aim to streamline this process. Our AI-powered platform integrates every stakeholder, step, and system, allowing for fast, secure, and efficient purchasing processes featuring one-click requests, automated approvals, real-time supplier risk management, and complete spend visibility.Operating in a $7B+ untapped market, our growth trajectory illustrates the immense potential we are harnessing: we have increased our ARR tenfold to double-digit millions in just 18 months, earning the trust of global enterprises such as Spotify, MongoDB, Monzo, and Albertsons. We are proud to be recognized as the 4th fastest growing startup in Europe.Our founding team previously scaled Tessian (a cybersecurity technology company backed by Sequoia, Balderton, and Accel, and acquired post-Series C), and comprises former founders and operators who have successfully grown unicorns, launched world-class products, and performed at the highest levels. You will collaborate with industry leaders like Ben, Abs, Sabrina, and Rebe.What We're Looking ForWe are on the lookout for our inaugural US Account Manager to join Omnea’s customer success team. This role is perfect for someone eager to take ownership of expansion quotas and renewal outcomes for our rapidly growing customer base, while also building a new function and accelerating their career trajectory.In this position, you will oversee relationships with our most significant and strategic customers throughout their lifecycle. Your primary focus will be to ensure these customers derive substantial value from Omnea from the outset and beyond. By leveraging your expertise and nurturing deep, long-term relationships with our advocates, you will facilitate renewals, expansions, and continued success.

At Profound, we are dedicated to empowering organizations to comprehend and manage their AI footprint. As an Engagement Manager focusing on Agencies, you will collaborate closely with internal teams such as Sales, Product, and Engineering to meet customer needs, encourage platform adoption, and facilitate impactful outcomes through strategic consultations, success planning, and tailored support. You will be the go-to expert guiding clients through the evolving landscape of search, offering best practices and actionable strategies to boost their AI visibility while assisting them in making strategic decisions with the Profound platform.Your ResponsibilitiesAct as the primary point of contact and trusted advisor for marketing, digital, PR, and integrated agencies of varied sizes.Conduct regular strategic business reviews, proactively identifying growth opportunities and addressing potential risks.Gain an in-depth understanding of customer objectives and proactively nurture relationships with key stakeholders within their teams and clients.Effectively manage customer engagements to mitigate risks associated with stakeholder turnover.Collaborate with internal teams, including Sales, Product, and Engineering, to enhance customer implementation and resolve technical issues.Your ProfileA minimum of 3 years of experience in agencies within an account management role or the marketing department of a leading brand.Exceptional communication skills, capable of delivering impactful presentations and demonstrations.Self-starter with a strong passion for fostering robust customer relationships.Comfortable embracing challenges and navigating ambiguity.Analytical mindset with a solid aptitude for working with numerical data.Ability to manage processes from start to finish.Skilled in juggling multiple initiatives simultaneously and prioritizing effectively.Work EnvironmentThis position is based at our Union Square office in New York City, tailored for individuals who thrive on speed, innovation, and significant impact.The anticipated base salary for this role ranges from $80,000 to $160,000, excluding commission. Profound offers a comprehensive compensation package aimed at being competitive, which includes base salary, equity, and a wide array of benefits.

About EliseAIAt EliseAI, we are dedicated to revolutionizing essential industries such as housing and healthcare. We recognize that access to quality housing and healthcare is a fundamental need, yet both can often be difficult to obtain. By seamlessly incorporating AI agents into existing workflows, we enhance efficiency, lower costs, and enrich the overall experience for all stakeholders.Housing: We streamline the process for renters to tour apartments, sign leases, submit maintenance requests, and maintain communication with their property teams—integrating all essential home-related activities into a single platform.Healthcare: We facilitate appointment scheduling, simplify intake forms, and enhance patient-provider communication, allowing everyone to prioritize health over administrative tasks.Through EliseAI, organizations can minimize manual workloads, enhance accessibility, and provide a cohesive experience across vital services. Recently, we secured a $250 million Series E funding led by Andreessen Horowitz to accelerate our mission.About The RoleWe are seeking an AI Engagement Manager to spearhead strategic partnerships within our Ownership Group sector—delivering quantifiable value across extensive real estate portfolios. In this pivotal role, you will assist institutional owners and prominent asset managers in leveraging AI to enhance operations, centralize decision-making, and optimize asset performance.You will act as a long-term strategic ally, guiding organizations through the phases of AI deployment, adoption, and realization of ROI. This role is high-impact and cross-functional, influencing how EliseAI provides scalable value for asset owners.Key ResponsibilitiesManage a portfolio of high-value, complex accounts, pinpointing opportunities to enhance adoption and demonstrate measurable ROI.Facilitate data-driven discussions that connect AI performance to client KPIs and long-term goals.Establish and nurture trusted relationships with senior executives and ownership stakeholders, ensuring alignment of AI strategy with portfolio objectives.Create executive-facing materials such as performance reviews, ROI analyses, and strategic recommendations to convey business impact and guide decision-making.