Support Operations Manager - User Operations

Join Harvey as a Support Operations Manager in User Operations and take charge of enhancing our customer support experience. This pivotal role involves leading a team dedicated to delivering exceptional support to our users. You will be responsible for optimizing operational processes, ensuring team efficiency, and maintaining high-quality service standards.

Join Harvey as a User Operations Manager in the vibrant city of New York. In this pivotal role, you will oversee user operations, ensuring a seamless and satisfying experience for our clients. Your responsibilities will include managing user inquiries, analyzing feedback, and implementing strategies to enhance user engagement and satisfaction. This is an exciting opportunity to make a significant impact on our operations while collaborating with a dynamic team.

Role Overview:Join our dynamic team as an Operations Support Specialist, where your attention to detail and technological proficiency will be pivotal. In this hands-on role, you will leverage both hardware and software tools to efficiently gather, analyze, and manage operational data. The perfect candidate will possess exceptional organizational and communication abilities, a proactive attitude, and the flexibility to thrive in fast-paced environments.

Our MissionAt Zocdoc, we believe healthcare should prioritize patients, yet many face challenges in accessing timely information and care. Patients often struggle with outdated insurance directories, endure long hold times, and face unexpected bills. Unlike other sectors, where customer dissatisfaction leads to downfall, healthcare often lacks the competition needed to drive change. We aim to empower patients by transforming their experience. Our innovative healthcare marketplace enables patients to easily find and book in-person or virtual care across all 50 states, featuring over 200 specialties and 12,000 insurance plans. By empowering patients with choices, we foster a competitive landscape that enhances quality and reduces costs. With 18 years of leadership in our field, Zocdoc is just beginning to explore new horizons. If you are passionate about tackling significant challenges alongside a team of insightful, driven, and collaborative individuals, we invite you to join us. Your Impact on our MissionAs the AI Support Operations Manager, you will be pivotal in transforming our customer support through the integration of AI technology to create efficient, high-quality interactions. This unique role is established during a critical phase of growth, focusing on enhancing our support operations. You will oversee the design and implementation of AI solutions across various communication channels such as chat, voice, and email, automating repetitive tasks so that our teams can focus on more complex, human-centered interactions. Your efforts will directly influence customer satisfaction, team productivity, and our capacity for sustainable growth. You will collaborate across departments to convert emerging AI capabilities into tangible, measurable outcomes, ultimately contributing to a more thoughtful and scalable support experience. If you are eager to innovate while enhancing the human aspect of support, this is a remarkable opportunity to make a lasting difference.

About GigsAt Gigs, we are revolutionizing the mobile services landscape by creating an innovative operating system that allows tech companies to effortlessly integrate global connectivity into their products.Just as Stripe enables businesses to add payment solutions in seconds, Gigs empowers platforms to seamlessly incorporate connectivity—bridging the gap between traditional telecom and modern technology. From fintech companies launching mobile offerings to HR platforms providing work phone plans, we automate the provisioning process and simplify telecom complexities.Our diverse team of approximately 100 professionals across the US and Europe is supported by nearly $100 million in funding from prestigious investors including Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech firms, we bring together talented engineers, product innovators, and business leaders from organizations like Stripe, Airbnb, and Shopify. We are addressing complex technical and regulatory challenges to create truly seamless connectivity.If you are motivated by curiosity, creativity, and the opportunity to help shape the future of telecom, we would love to connect with you.The RoleAs a Support Operations Engineer at Gigs, you will be integral to how we provide scalable support to our customers.This position lies at the intersection of Delivery and Scale. Your role extends beyond merely closing tickets; you will analyze the root causes of issues, provide insights to our Product and Engineering teams, and manage the AI tools and documentation that ensure continuous operational improvement.We seek a candidate who is passionate about enhancing the customer experience, possesses a systems-thinking mindset, and continuously questions why issues arise rather than simply moving on after resolution. You will engage with customer interactions, operational workflows, and data analytics, and you are expected to apply your critical thinking across all three areas.This role is foundational within our intentionally built team. Successful candidates are those who proactively identify and rectify gaps, recognize patterns before they are pointed out, and uplift their colleagues in the process.This position is based in our New York hub.

As a pivotal member of our Operations Support team, reporting directly to the Director of Operations Support, you will play a crucial role in assessing, inspecting, and auditing compliance and operational tasks across our store locations. Your daily visits to various stores will involve conducting scheduled audits and fostering strong relationships with Monro Field Teammates and Field Leadership. A constructive and positive attitude is essential as you navigate between the Store Support Center and Field Management.Compensation: The salary for this position ranges from $68,000 to $85,000 annually, with opportunities for additional compensation and incentives based on experience.Key Responsibilities:Your focus will encompass, but is not limited to, initiatives such as Monro Forward, onboarding District Managers, serving as an inventory subject matter expert, conducting safety compliance checks, and supporting major organizational initiatives.Conduct Tire Cycle Counts (TCC), Oil Cycle Counts (OCC), Physical Inventories (PI), Lift Inspections, Safety Audits, and Building & Equipment Inspections as assigned.Provide training to teammates on TCCs, OCCs, PIs, and Lift and Safety Inspections.Occasionally assist Loss Prevention with investigations.Collaborate with the Director of Internal Audit on developing remediation strategies.Propose recommendations for process enhancements and operational efficiencies.Participate in Point of Sale (POS) testing as required.Manage and schedule Store Compliance visits up to 13 weeks ahead of time.Communicate effectively with Store and District leadership regarding audit findings.Communication Skills:Work closely with Field Leadership to ensure compliance initiatives are effectively communicated and executed.Foster strong partnerships across the Store Support Center and field operations.

Trilagen is seeking a dynamic and results-driven Operations Manager to lead our operations team in New York City. In this pivotal role, you will oversee daily operations, streamline processes, and implement innovative strategies to enhance productivity and efficiency.

As an Operations Manager, you will play a pivotal role in enhancing our operational efficiencies and driving strategic initiatives. Your responsibilities will encompass overseeing daily operations, managing team performance, and ensuring that our processes are streamlined to meet organizational goals. You will collaborate with cross-functional teams to implement innovative solutions and optimize workflow.

Join SeatGeek: Transforming Live Events Through TechnologyAt SeatGeek, we believe in the power of live events to bring people together. Our innovative approach and dedication to fan satisfaction are revolutionizing the ticketing industry.The Workforce Services team is integral to enhancing the experiences of customers, brokers, clients, and agents. As a Business Analyst, you will leverage your analytical skills to explore significant opportunities within the Support department, revealing insights that can elevate our support technology and processes. This position involves collaboration with stakeholders across Marketplace Operations, Product, Inventory, Data Science, and Finance teams to collect, present, and analyze data to identify improvements in our customer and broker support strategies.Projects will vary in scope but will primarily focus on utilizing data to guide recommendations and decisions that enhance our support strategies. You will play a pivotal role in converting data into actionable insights for your colleagues throughout the organization.

Shields Health Solutions is seeking a Senior Manager of Operations in New York, NY. This position leads strategic projects aimed at improving operational efficiency and managing consulting engagements across the organization. Role overview The Senior Manager of Operations guides initiatives from early planning through to completion. The role involves working with teams from different departments to spot areas for process improvement and to put effective practices in place. The goal is to strengthen how the organization operates and deliver strong results for consulting projects. What you will do Lead and manage operational projects, ensuring they move from initial idea to successful execution Drive consulting engagements, providing expertise in both operations and consulting practices Work with cross-functional teams to identify and implement process improvements Promote a culture of excellence throughout the organization Requirements Extensive experience in operations management and consulting Demonstrated ability to lead strategic initiatives Strong leadership and project management skills Experience collaborating with cross-functional teams

Role Overview The City of New York is hiring an Operations Manager to guide daily operations and support efficient service delivery. This role coordinates activities across multiple departments and looks for ways to improve how work gets done. Key Responsibilities Oversee operational processes to maintain efficiency and quality of services Coordinate projects and activities between departments Identify opportunities to streamline workflows Implement practices that support productivity and ongoing improvement Lead and support a team, encouraging collaboration and professional growth Location This position is based in New York City.

We are seeking a highly motivated Delivery Operations Manager to join our dynamic team at via. In this pivotal role, you will oversee our delivery operations, ensuring efficiency and excellence in service delivery. You will collaborate with cross-functional teams to implement strategies that enhance operational performance and customer satisfaction.

As the Manager of Strategic Operations at Metropolis, you will play a pivotal role in driving operational excellence and enhancing organizational effectiveness. You will lead strategic initiatives, streamline processes, and collaborate with cross-functional teams to achieve our business objectives. Your analytical mindset and leadership skills will be essential in implementing best practices and fostering a culture of continuous improvement.

Role Overview Stripe is hiring an Operations Program Manager in New York, NY. This role focuses on improving how Stripe operates day to day and supporting key projects that shape the company’s direction. The Operations Program Manager works closely with teams across the business to keep projects on track and ensure operations support Stripe’s broader goals. What You’ll Do Work with teams from different functions to coordinate and deliver complex projects Identify ways to make operational processes more efficient Support strategic initiatives that help Stripe grow and adapt Monitor progress and make adjustments to keep projects aligned with company objectives

At Withum, we cultivate an environment where talent flourishes and individuality is celebrated. Join us for a journey filled with opportunities for personal and professional development, where entrepreneurial spirit and collaborative teamwork drive remarkable outcomes.Dive into various industries, acquire new skills, and connect with our diverse teams of professionals, gaining valuable insights into the career path you aspire to. Your career journey begins with you.Experience the Transformative Power of Withum Plus You - that’s the Power in the Plus!Withum is actively seeking an Administrative Operations Support Assistant for our Buffalo, NY office. In this role, you will perform essential administrative duties to ensure the smooth operation of our firm, delivering timely and high-quality project support as needed.Facilitate the efficient functioning of our Buffalo office.Collaborate with Office Administrators to assist staff and clients with tasks such as typing correspondence, preparing reports, and other administrative functions.

Job Title: Director of OperationsReports To: The Director of Operations will report to the Managing Vice President or an equivalent leadership role.Job Overview:The Director of Operations is accountable for ensuring the operational and financial well-being of high-profile clients, while delivering strategic solutions for client, site management, and personnel-related matters.Duties and Responsibilities:Oversee daily operations and ensure client satisfaction.Develop and implement operational strategies that align with client needs.Manage relationships with key stakeholders and facilitate communication.Analyze performance metrics and generate reports for leadership.Lead a team to drive efficiency and effectiveness in service delivery.

At Profound, we are dedicated to empowering organizations to navigate and manage their AI presence effectively. As we experience rapid growth, we are seeking a dynamic People Operations Manager to spearhead our people operations and enhance the overall employee experience. This role encompasses various aspects including onboarding, manager support, performance management, benefits administration, and compliance.This position is ideal for a hands-on professional who thrives in a fast-paced startup environment, enjoys close collaboration with team members, and is passionate about developing streamlined people processes that foster an engaging workplace culture.

Join Plaid as a Workplace Operations Manager and play a pivotal role in enhancing the operational efficiency of our workspace. You will lead initiatives that promote employee satisfaction and foster a productive environment. Ideal candidates will bring innovative solutions that align with our company culture while ensuring seamless day-to-day operations.

About Zealthy:At Zealthy, we are dedicated to providing high-quality healthcare that is accessible to all, regardless of where they are located. We are in the process of building the largest and most trusted virtual healthcare platform globally, revolutionizing the delivery of care to ensure everyone can obtain the healthcare services they need.Founded by a visionary healthcare entrepreneur known for scaling a previous venture to a valuation of $5 billion, Zealthy is on a trajectory of sustainable growth as we rapidly expand to fulfill our ambitious mission. Our steadfast commitment to quality and accessibility is the cornerstone of our operations.Our team is passionate about serving our patients. While our in-office culture operates Monday to Friday, often extending beyond normal hours, the true reward comes from the impact we create. Each team member plays a vital role in building something revolutionary. As a full-time member of our team, you will not only help shape the future of healthcare but will also benefit from equity ownership, as we believe every contributor should be both a literal and figurative owner of our creation.If you are not ready to fully commit to your role and contribute to our goal of building the world’s largest and highest quality telemedicine company by working in-person four days a week, we kindly ask you not to apply.Join us in redefining the future of healthcare.Position Overview:We are seeking a dedicated full-time Operations Manager. This role requires in-person presence in New York, NY, and is not suitable for remote or hybrid work arrangements.Key Responsibilities:Oversee daily operations and manage a team of approximately 200 coordinators, 200 providers, and 20 coaches, ensuring alignment with organizational goals.Design and execute scalable processes utilizing tools such as the Zealthy provider and coordinator portal, ZenDesk, and various external platforms.Act as the primary contact for provider requests, ensuring their needs are met promptly and effectively.Track and analyze Objectives and Key Results (OKRs) to identify areas for enhancement.Develop and implement workflows and Standard Operating Procedures (SOPs) to boost operational efficiency.Continually assess and refine the telehealth delivery model to comply with regulatory standards and industry best practices.Collaborate with pharmacy partners, demonstrating meticulous attention to detail while creating scalable systems for seamless operations.Analyze critical operational and clinical data to pinpoint opportunities for improvement and guide decision-making.Work closely with the operations team, CEO, and other leaders to implement and enhance strategic initiatives.Lead special projects and initiatives...

We are seeking a dynamic and results-driven Revenue Operations Manager to join our team at adaptive-ml. This pivotal role will be responsible for optimizing our revenue processes, enhancing operational efficiency, and driving strategic initiatives that align with our business objectives. You will work closely with sales, marketing, and customer success teams to ensure seamless revenue generation and customer satisfaction.