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Experience Level
Senior
Qualifications
We seek candidates with a proven track record in strategy and operations management, ideally within a healthcare or technology environment. A Bachelor's degree in Business Administration or a related field is required, along with 5+ years of relevant experience. Strong analytical skills, exceptional communication abilities, and proficiency in project management are essential.
About the job
Garner Health seeks a Senior Strategy & Operations Manager based in New York City. This position leads major projects aimed at improving how the company operates and delivers results.
Role overview
The Senior Strategy & Operations Manager partners with teams throughout Garner Health to identify areas for improvement and implement solutions that drive growth and efficiency. The work centers on both shaping strategy and ensuring strong execution across departments.
Key responsibilities
Lead strategic initiatives to enhance company operations
Collaborate with cross-functional teams to identify and act on opportunities for improvement
Develop and implement solutions that support organizational growth
Location
This role is based in New York City, New York.
About Garner Health
Garner Health is a pioneering organization focused on transforming the healthcare landscape through innovative solutions. Our mission is to empower individuals to make informed healthcare decisions, ultimately improving patient outcomes and enhancing overall health. Join us in making a meaningful impact!
Garner Health seeks a Senior Strategy & Operations Manager based in New York City. This position leads major projects aimed at improving how the company operates and delivers results. Role overview The Senior Strategy & Operations Manager partners with teams throughout Garner Health to identify areas for improvement and implement solutions that drive growth and efficiency. The work centers on both shaping strategy and ensuring strong execution across departments. Key responsibilities Lead strategic initiatives to enhance company operations Collaborate with cross-functional teams to identify and act on opportunities for improvement Develop and implement solutions that support organizational growth Location This role is based in New York City, New York.
Standard Bots is seeking a Strategy & Operations Manager based in New York City. This role centers on improving how the company operates and helping set the direction for future growth. Role overview The Strategy & Operations Manager works closely with teams across the company. The focus is on finding ways to make processes more efficient and supporting projects that move the business forward. What you will do Collaborate with colleagues from different departments to streamline operations Analyze current workflows to spot areas that could be improved Support new initiatives aimed at company growth Apply analytical thinking to develop and implement solutions Requirements Strong analytical skills Experience working with cross-functional teams Ability to identify and act on opportunities for process improvement
About EdraAt Edra, we're tackling one of the most complex challenges in enterprise AI: the disparity between generic AI models and specific company processes. We develop AI agents that learn the intricacies of operational workflows and execute them effectively.As a Series A startup backed by Sequoia and other prominent venture capital firms, we're expanding our presence in New York and London. Our team is composed of highly skilled engineers, AI researchers, and strategists, all united by a commitment to exceptional talent and the belief that great people are the cornerstone of our success.The RoleWe are on the lookout for our second operations hire: a versatile generalist ready to take full ownership of operational areas as we scale. This role is not about managing tasks or projects, but about enhancing the systems, processes, and outcomes that propel our company forward.Your responsibilities will evolve according to the company's needs and your unique strengths, with initial focus areas including finance operations, sales operations, SOC 2 compliance, and recruiting operations. As we grow, so will the scope of your role.A key aspect of this position is designing operational infrastructure that is inherently AI-native. Our small team aims to remain lean, meaning you’ll be integrating processes, systems, and workflows in a way that prioritizes AI, while ensuring stability, security, and reliability. We aspire to embed AI into our core operations rather than treating it as an afterthought.What You'll DoYou will manage functional areas end-to-end, not by executing every task personally, but by establishing the systems and processes that enable each area to function smoothly. Your responsibilities may include:Finance Operations: Establish operational frameworks for accounts payable, expense management, tax compliance, and vendor procurement to ensure smooth operations.Sales Operations: Develop deal support and contract workflows that empower the commercial team to operate swiftly.Compliance: Implement a compliance program that scales with the company, avoiding bottlenecks.Legal Operations: Create a legal coordination system (templates, workflows, triage) that streamlines the contract review process.Recruiting Operations: Design systems for agency management, pipeline operations, and candidate processing.Systems & Tooling: Integrate all aforementioned areas with AI-first infrastructure that is secure, reliable, and supportive of a fast-moving team.
About the Role Bluefish is on the lookout for an outstanding Strategy & Operations Manager to join our dynamic team. In this pivotal role as part of the Chief of Staff's team, you will spearhead strategic and operational initiatives that will drive the growth and scalability of our early-stage organization, all while gaining invaluable visibility and ownership that will propel your career forward. Your Responsibilities Act as a vital link between various functions (product, finance, go-to-market, and HR), identifying gaps, aligning teams, and ensuring critical initiatives remain on course. Lead the end-to-end execution of strategic projects: defining scopes, conducting analyses, crafting recommendations, and overseeing the decision-making and implementation processes. Develop analytical frameworks and quantitative models that guide the company's key decisions. Prepare high-impact materials for executive, board, and investor meetings, simplifying complex topics into clear and engaging narratives. Manage the operational cadence of the Chief of Staff function, which includes leadership team meetings, strategic planning cycles, and quarterly objectives. Take ownership of special projects with a sense of urgency, often navigating ambiguous and fast-paced environments. Qualifications 5+ years of professional experience in strategy consulting (at a top-tier firm), investment banking, or an internal strategy or operations role at a high-growth company. Exceptional quantitative and analytical skills to convert data into actionable insights. Advanced proficiency in PowerPoint and Excel; capable of creating polished, executive-level presentations and intricate models. Excellent written and verbal communication skills; comfortable interacting with C-suite executives directly. Proven track record of managing cross-functional initiatives without formal authority and building trust among diverse teams. Highly resourceful, self-motivated, and able to thrive in any area of the business. Ability to flourish in a fast-paced, high-pressure environment, with comfort in working within a small team. Willingness to operate at any level and tackle whatever challenges the business presents. Experience with early-stage companies is preferred. Proficiency in AI tools, with practical experience in leveraging them for operational enhancement is a plus.
Full-time|$130K/yr - $140K/yr|Hybrid|New York City Office
Allara Health is a women’s health provider focused on delivering comprehensive care for hormonal, metabolic, and reproductive health. More than 60,000 women nationwide trust Allara for conditions like PCOS, insulin resistance, and perimenopause. The team’s multidisciplinary approach has improved outcomes, as detailed in their health outcomes report. Allara continues to address long-standing gaps in women’s healthcare, growing rapidly across the U.S. Role overview The Manager of Strategy & Operations will play a central role in driving Allara’s strategic and operational initiatives. This is a cross-functional position based in New York City, working closely with leaders across the organization to identify opportunities, solve complex problems, and turn insights into tangible improvements. What you will do Conduct structured analyses to surface key performance drivers Build decision-making models to help prioritize projects and initiatives within operations Streamline workflows and refine processes to improve team efficiency Lead and support operational improvements that advance business goals Facilitate the launch of new clinical service lines through project management and collaboration with other teams Who thrives here People who enjoy tackling ambiguous challenges and working across disciplines Those who use data and operational insights to drive business performance and expand reach Individuals comfortable balancing analysis with hands-on execution Location and schedule This is a hybrid role based in New York City. Allara values in-person collaboration, aiming for at least three days per week in the NYC office, with flexibility as needed.
We are seeking a highly skilled and motivated GTM Strategy & Operations Manager to join our dynamic team at Justworks. In this pivotal role, you will be responsible for driving our go-to-market strategies, optimizing operations, and ensuring that our initiatives align with our overall business objectives. You will collaborate closely with cross-functional teams to develop and implement effective strategies that enhance our market presence and operational efficiency.
Full-time|$140K/yr - $140K/yr|On-site|New York City
Join Duet as a Customer Strategy & Operations Manager!About Us:At Duet, we empower Nurse Practitioners (NPs) to address the primary care crisis by enabling them to lead their own practices, enhancing local access to care. Our company is a well-funded seed-stage venture, driven by a team of experienced entrepreneurs and Nurse Practitioners, supported by notable investors such as Lerer Hippeau and Kairos.We are developing a comprehensive platform designed to help NP practices flourish as independent entities. Our solutions, ranging from patient engagement to revenue forecasting and care delivery to community building, leverage data to allow NPs to concentrate on what truly matters: serving their communities effectively.About the Role:We are seeking a dedicated Customer Strategy & Operations Manager to become an integral part of our expanding Operations team. In this role, you will serve as the primary partner for our NP practices, providing consultancy, leading onboarding efforts, fostering ongoing growth, and ensuring that each practice fully realizes the value of the Duet platform throughout the customer lifecycle. NPs join Duet at various stages of their business journey, and your guidance will be crucial in transforming them into thriving practices.You will be a relationship-builder, trusted advisor, analytical problem-solver, and strategic operator, facilitating practices through their transformations to achieve clinical, financial, and operational success. This position is ideal for individuals who excel in dynamic, early-stage environments, enjoy taking on diverse roles, and can maintain a positive demeanor while driving results. You will engage with financial discussions, budgets, scenario planning, and confidently share your perspective.Key Responsibilities:Analytics & Insight Generation: Analyze raw practice data to uncover key drivers, trends, and anomalies, moving beyond dashboards to address complex financial and operational queries.Financial & Operational Analysis: Conduct structured analyses across revenue, margins, capacity, and growth to narrate compelling stories that inform better decision-making.Customer Onboarding & Partnership: Represent Duet to new practices, guiding them through the implementation process and serving as their long-term strategic ally.Practice Enablement & Growth: Understand each practice’s goals and challenges, delivering customized strategies that enhance performance, expand patient panels, and unlock platform potential.
Join via as the Principal of Strategy & Operations in our Global Operations team. In this pivotal role, you will be instrumental in driving strategic initiatives that enhance our operational efficiency and effectiveness. You will collaborate with cross-functional teams to develop and implement strategies that optimize our global operations, ensuring that we meet our business objectives and deliver exceptional value to our clients.
Join our dynamic team at Concourse as a Strategy & Operations Specialist, where you will play a pivotal role in driving strategic initiatives and optimizing operational efficiency. You will collaborate with cross-functional teams to analyze business processes, identify improvement areas, and implement innovative solutions that align with our corporate goals.
Join us as a Senior Manager, Strategy & Operations, where you'll play a pivotal role in steering enterprise-level strategies and influencing the growth trajectory of Talkiatry. In this key position, you'll be at the intersection of strategy, analytics, and execution, spearheading initiatives that significantly impact our clinicians, patients, and overall performance. You will collaborate closely with senior leadership, managing high-priority, cross-functional projects from the initial problem identification to execution and measurable outcomes. As a Senior Manager, you will not only analyze data but also shape the narrative of what truly matters. Your proactive approach will enable you to identify growth opportunities, influence strategic priorities, and develop scalable systems that enhance Talkiatry's operational effectiveness. You will present findings and recommendations to executive leadership, guide resource allocation and investment decisions, and translate long-term strategic goals into actionable operational plans.About Talkiatry:Talkiatry is dedicated to revolutionizing psychiatry through accessible, empathetic, and responsible care. Co-founded by a patient and a triple-board-certified psychiatrist, our mission is to address the challenges that both patients and clinicians face in obtaining and delivering high-quality mental health treatment. With approximately 60% of adults in the U.S. suffering from diagnosable mental health conditions remaining untreated each year, and a significant proportion of clinicians out of network due to low reimbursement rates and excessive paperwork, we leverage innovative technology and a human-centric approach to provide the care patients need while allowing psychiatrists to focus on their passion for medicine.
About SunoSuno is an innovative music platform designed for the next wave of creators. Our AI-driven technology simplifies the process of crafting original music, allowing anyone—from novice songwriters to seasoned artists—to transform their ideas into fully produced tracks in a matter of minutes. Founded by passionate musicians and skilled engineers, Suno is dedicated to enhancing the music-making experience, opening up a world of creative possibilities that are both meaningful and personal.About the RoleWe are in search of a Business Operations & Strategy Manager to serve as the operational backbone of our strategic initiatives. In this role, you will translate strategic concepts into actionable plans, manage our operational processes, and oversee critical cross-functional projects vital to our company’s success.This position is ideal for an individual transitioning from a consulting background who craves diversity in their work and the opportunity to witness the real-world impact of their recommendations. Your projects will span from M&A diligence to comprehensive company planning, often juggling multiple initiatives at once.You will report directly to the Head of BizOps & Strategy and collaborate closely with our Finance, Data, and Technology leadership teams.Key ResponsibilitiesCompany & Leadership Operations:Coordinate leadership meetings to ensure productive discussions take place with the necessary context.Influence how the executive team allocates their time and makes critical decisions.Organize strategic workshops, offsite meetings, and alignment sessions.Insights & Data:Create models, forecasts, and scenarios to assist in goal-setting and resource allocation.Collaborate with the Data team to analyze retention rates, growth drivers, and product performance metrics.Convert complex data into actionable insights for the leadership and board.Partnership Management:Oversee the partnership pipeline from initial assessment to final execution.Conduct thorough partnership diligence, evaluating strategic alignment, commercial terms, and integration challenges.Develop financial models to assess partnership ROI, scenario planning, and business case evaluations.Facilitate cross-functional collaboration (product, tech, legal) to ensure successful partnership execution.
About EliseAIAt EliseAI, we are revolutionizing the essential sectors of housing and healthcare. We believe that everyone deserves a safe place to live and access to quality healthcare, yet these necessities are often challenging to attain. By seamlessly integrating AI agents into current workflows, we enhance efficiency, lower costs, and create a better experience for all users.Housing: We streamline the apartment rental process, making it easier for renters to tour, sign leases, submit maintenance requests, and communicate with their property management teams—all in one convenient platform.Healthcare: We simplify appointment scheduling, intake form completion, and enhance patient-provider communication, allowing individuals to focus on their health rather than paperwork.With EliseAI, organizations can minimize manual processes, enhance accessibility, and deliver a streamlined experience across vital services. We have recently secured a $250 million Series E funding round led by Andreessen Horowitz to expedite our mission.About The RoleWe are seeking a Senior Manager for Strategy & Operations within our housing division at EliseAI. This pivotal role involves leading high-impact projects that foster growth and scalability throughout the organization. Ideal candidates thrive in ambiguous environments, enjoy cross-team collaboration, and take ownership of results. You will collaborate closely with Sales, Product, Customer Success, and Engineering to tackle pressing challenges—whether it’s enhancing our go-to-market strategies, refining client onboarding processes, or developing internal systems that facilitate smarter operations.Key ResponsibilitiesLead cross-functional strategic initiatives throughout the entire customer lifecycle—from boosting sales performance and refining pricing strategies to optimizing implementation and post-sale workflows.Examine client workflows and usage patterns to uncover opportunities for automation, increased product adoption, and enhanced outcomes.Collaborate with Sales, Product, and Customer Success teams to perfect our value proposition and delivery methods for customers.Develop internal processes and playbooks that facilitate scalability across sales, onboarding, support, and customer expansion.Partner with leadership to uncover strategic insights and drive initiatives that enhance operational effectiveness.
Full-time|$140K/yr - $140K/yr|On-site|New York, New York, United States
Rockstar is seeking a dynamic and driven Customer Strategy & Operations Manager for a client that is revolutionizing primary care. This well-funded, seed-stage company empowers Nurse Practitioners (NPs) to establish independent practices that enhance local healthcare access. By building a vertically integrated platform, they enable NP practices to flourish as independent entities, leveraging data-driven solutions across patient engagement, revenue forecasting, care delivery, and community development.About the RoleThe ideal candidate will join a passionate Operations team and serve as the primary liaison for NP practices. This role involves consulting with practices throughout their journey—from onboarding to ongoing growth—ensuring they maximize the platform’s value at every stage. As practices enter the platform at different phases of their business development, your guidance will be crucial in transforming them into thriving entities.We are looking for a multifaceted professional who is not only an adept relationship-builder but also a trusted advisor, a quantitative problem-solver, and a strategic operator. You will facilitate practices through their transformation, helping them achieve clinical, financial, and operational success. This position is ideal for someone who excels in fast-paced, early-stage environments and enjoys a diverse range of responsibilities while maintaining a positive outlook.Key ResponsibilitiesAnalytics & Insight Generation: Analyze raw practice data to identify key trends and anomalies, providing meaningful insights that go beyond standard dashboards.Financial & Operational Analysis: Conduct comprehensive analyses of revenue, margins, capacity, and growth, using insights to inform strategic decision-making.Customer Onboarding & Partnership: Serve as the platform's representative for new practices, guiding them through implementation and establishing a long-term strategic partnership.Practice Enablement & Growth: Tailor strategies to address each practice's unique goals and challenges, fostering performance improvement and unlocking platform value.Cross-functional Collaboration: Act as the voice of the customer, collaborating with Product, Billing, Clinical, and Engineering teams to advocate for customer needs and enhance internal processes.Customer Advocacy & Retention: Ensure practice satisfaction by tracking NPS, driving renewals, and fostering referrals through consistent value delivery and authentic relationships.Scalability & Best Practices: Work closely with the Head of Customer Operations to develop and implement best practices that facilitate scalability.
Full-time|$145K/yr - $190K/yr|On-site|New York, NY
Zocdoc’s Commercial Operations and Strategy Manager role is based in New York, NY. This position plays a key part in supporting the company’s mission to make healthcare more accessible and patient-focused. The role centers on enabling the sales teams, driving revenue growth, and turning high-level strategy into practical business plans. What you will do Provide operational support to sales teams, focusing on processes that increase revenue and efficiency Contribute to the development and rollout of business strategies across the company Translate broad company goals into clear, actionable steps for the business Who thrives here People who take ownership and can bridge strategy with execution Analytical collaborators who work well across departments Problem-solvers who simplify complex business challenges Those comfortable in entrepreneurial settings who adapt creatively to new situations
About ForaFora is revolutionizing the travel agency landscape by empowering individuals with a passion for travel to establish successful advisory businesses. We are modernizing the $100B+ travel industry by harnessing state-of-the-art technology, data analytics, and a supportive community, allowing thousands of entrepreneurs to flourish on our platform. Our comprehensive platform gives travel entrepreneurs the essential tools, personalized training, a vibrant community, and exclusive industry partnerships they need to launch and grow their businesses. Central to our mission is the goal of guiding the next generation of travel entrepreneurs in transforming their love for travel into a rewarding career, whether it be full-time or part-time. We believe that anyone, from seasoned professionals to first-time advisors, can create something both profitable and personal.Founded in 2021 by experienced entrepreneurs, Fora has steadily expanded, now boasting a team of over 200 full-time employees based in the heart of New York City. In 2025, we proudly announced our $60 million Series B and C funding rounds, led by Thrive Capital and Insight Partners, with ongoing support from previous investors such as Forerunner and Heartcore Capital. Our accolades include being recognized as a LinkedIn Top Startup in 2024, Fast Company's Most Innovative Companies in 2023 and 2025, and Built In's Best Places to Work in 2025.We are crafting the first truly unified platform for all travel requirements—leveraging both human expertise and technology to reshape the way people plan and book travel.About The RoleIn the role of Senior Manager or Manager of Central Strategy & Operations, you will serve as an internal consultant and operator, focusing on the most critical opportunities across the organization. You will take ownership of analyses, define challenges, and lead cross-functional projects aimed at generating new revenue streams and enhancing operational efficiencies. High-performing individuals will have the opportunity to advance to a leadership position within a specific business unit or function within 18 to 36 months.
Full-time|$136K/yr - $200K/yr|Hybrid|San Francisco, CA; Los Angeles, CA; Seattle, WA; Denver, CO; Chicago, IL; Phoenix, AZ; Washington, DC; New York, NY
About Our TeamThe New Verticals Strategy & Operations team at DoorDash is transforming the perceptions of grocery, convenience, alcohol, and retail delivery by innovating our first-party and third-party operations. DashMarts are our pioneering first-party initiative, designed for on-demand deliveries that enhance convenience. Within DashMarts, we offer a diverse array of products, including household essentials, groceries, and popular brands, all aimed at enriching the consumer experience. Our nationwide footprint is expanding rapidly, as we enhance our services and scale our operations.To facilitate sustainable growth as we broaden our physical presence, it is imperative to navigate complex regulatory landscapes. Our Regulatory Strategy & Operations team plays a crucial role in ensuring that DashMart can expand effectively while adhering to local zoning, permitting, and community standards.About the RoleAs a key member of our DashMart Strategy & Operations organization, you will spearhead the Regulatory Strategy & Operations for our physical locations. This team is essential for launching new sites, expanding business and product lines, and managing ongoing operations through effective navigation of entitlements, permitting, zoning, and community engagement.You will oversee the comprehensive regulatory strategy and execution that fosters growth while mitigating risks, costs, and timelines. Leading a team of three Regulatory Operations Senior Associates, you will collaborate cross-functionally with Real Estate, Legal, Construction, Public Policy, Category Management, and Operations teams to facilitate the successful launch of new DashMart locations.Your responsibilities will include developing scalable processes, identifying regulatory risks and opportunities across markets, and driving continuous improvements in our site approval and compliance approaches. This position reports to a Senior Manager within the DashMart Strategy & Operations and will involve managing a small team. We embrace a hybrid work model that includes home office, site visits, and cross-functional collaboration.Why You Should Be Excited About This OpportunityInnovate. You will design, implement, and continuously refine regulatory processes and strategies that enable our growth.
Full-time|On-site|Seattle, WA; New York, NY; San Francisco, CA; Austin, TX; Los Angeles, CA; Chicago, IL; Miami, FL
Role Overview DoorDash is hiring an Associate Manager for the Strategy & Operations team, focusing on the Consumer Packaged Goods (CPG) sector. This position is available in Seattle, New York, San Francisco, Austin, Los Angeles, Chicago, or Miami. What You Will Do Shape and execute operational strategies to strengthen DoorDash’s presence in the CPG space. Work closely with teams across the company to analyze data and identify areas for growth. Optimize existing processes and help roll out solutions that support business goals. Contribute ideas and collaborate with colleagues to improve performance and efficiency. Locations Seattle, WA New York, NY San Francisco, CA Austin, TX Los Angeles, CA Chicago, IL Miami, FL
Full-time|$150K/yr - $210K/yr|On-site|New York City
About EliseAIAt EliseAI, we are revolutionizing critical sectors such as housing and healthcare. Access to quality housing and healthcare is essential, yet many face challenges in securing both. By seamlessly integrating AI agents into existing workflows, we enhance efficiency, lower costs, and enrich the user experience for all stakeholders.Housing: We streamline the apartment touring process, lease signing, maintenance requests, and communication with property management, consolidating everything renters need into one comprehensive platform.Healthcare: We simplify appointment scheduling, intake form completion, and patient-provider communication, allowing individuals to concentrate on their health rather than paperwork.With EliseAI, organizations can minimize manual tasks, enhance accessibility, and provide a seamless experience across vital services. Recently, we secured a $250 million Series E funding led by Andreessen Horowitz to expedite our mission.About The RoleWe are seeking a Strategy & Operations Manager for our housing division to spearhead impactful projects that foster growth and scalability throughout the organization. This generalist role is perfect for individuals who thrive in dynamic environments, enjoy cross-team collaboration, and are eager to drive results. You will closely engage with Sales, Product, Customer Success, and Engineering teams to tackle essential challenges—whether that involves refining our go-to-market strategies, enhancing client onboarding, or developing internal systems that facilitate smarter operations.Key ResponsibilitiesLead cross-functional strategic initiatives across the entire customer lifecycle—from boosting sales performance and pricing strategies to optimizing the implementation and post-sale processes.Examine client workflows and usage patterns to uncover opportunities for automation, deeper product integration, and improved outcomes.Collaborate closely with Sales, Product, and Customer Success teams to enhance how we position and deliver value to our customers.Develop internal processes and playbooks to support scalability across sales, onboarding, support, and customer expansion.Partner with leadership to identify insights that drive strategic direction.
About DecagonDecagon stands at the forefront of conversational AI, enabling brands to provide exceptional customer service experiences.Our innovative technology empowers leading enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to implement AI agents that facilitate engaging, personalized interactions across voice, chat, email, SMS, and all other channels.We envision a future where customer experiences evolve beyond support tickets and hold music to quicker resolutions, enriched conversations, and stronger relationships. Our mission is supported by renowned investors, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, among others.At Decagon, we embrace an in-office culture, united by our dedication to excellence and speed. Our core values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — define our collaborative approach and growth as a team.About the Team:The Revenue Operations team at Decagon comprises a diverse group of professionals who blend strategic insight, analytical precision, and rapid execution. We oversee GTM-wide strategies, operations, and analytics, serving as proactive, data-driven allies to leadership by providing invaluable insights, enhancing operational efficiency, and ensuring execution excellence.About the Role:This multifaceted role invites you to join our efforts in shaping Decagon’s go-to-market strategy and executing key initiatives. You will oversee a comprehensive platform, leading strategic GTM-wide projects and serving as a trusted partner to senior leaders. Your responsibilities will include managing GTM forecasts and KPIs, optimizing business performance and efficiency, implementing new processes, and executing impactful operations with field teams. This is a pivotal role with significant influence on the direction of our category-defining AI company.In this role, you will:Take a leading role in designing and executing GTM objectives and strategies, including capacity planning, international expansion, sales segmentation, and post-sale frameworks.Establish and implement KPIs across business segments, delivering predictive insights and actionable recommendations.Design and initiate new revenue growth programs focusing on pipeline generation, territory management, incentive structures, and internal operational processes.Provide critical data analysis and insights to drive decision-making and enhance the performance of sales teams.
About the TeamThe Strategy & Operations team serves as the driving force behind DoorDash’s growth, tackling high-priority challenges, formulating strategies, and delivering measurable business results. We are committed to an ownership mentality, where teams are empowered to not only define but also execute strategies effectively.The DoubleDash Strategy & Operations team is dedicated to enhancing multi-vertical growth by optimizing the customer journey in the DoorDash marketplace, ensuring seamless order discovery, addition, and completion. Collaborating closely with Product, Pricing, Finance, Analytics, and Operations, we strive to enhance revenue, improve cost efficiency, and elevate customer experience through a strategic blend of analytics, operational adjustments, and product innovations.About the RoleThe Senior Associate position in Strategy & Operations is pivotal to the DoubleDash growth engine, integrating funnel optimization, product experimentation, and marketplace economics. In this role, you will oversee daily operations that fuel our product testing, launching, and iterative processes: designing effective experiments, analyzing results to guide strategic decisions, and collaborating with Product, Operations, Engineering, and Finance to convert insights into actionable outcomes. This is a dynamic role that offers high throughput and autonomy, ideal for individuals eager to refine their skills in experimentation and product analytics while directly influencing a business segment that impacts millions of orders.You will report to the Senior Manager of Marketplace Strategy & Operations on the DoubleDash team within the US Marketplace organization. This role is located in the United States, with flexibility across various DoorDash office hubs to facilitate close cross-functional collaboration.Your Excitement About This Opportunity Includes...Identifying and resolving complex business challenges by formulating critical questions, analyzing data, and converting insights into actionable recommendations.Owning and enhancing essential elements of the DoubleDash experience, leading initiatives from planning through to launch and ongoing refinement.Collaborating with cross-functional teams to drive impactful outcomes across the organization.
Garner Health seeks a Senior Strategy & Operations Manager based in New York City. This position leads major projects aimed at improving how the company operates and delivers results. Role overview The Senior Strategy & Operations Manager partners with teams throughout Garner Health to identify areas for improvement and implement solutions that drive growth and efficiency. The work centers on both shaping strategy and ensuring strong execution across departments. Key responsibilities Lead strategic initiatives to enhance company operations Collaborate with cross-functional teams to identify and act on opportunities for improvement Develop and implement solutions that support organizational growth Location This role is based in New York City, New York.
Standard Bots is seeking a Strategy & Operations Manager based in New York City. This role centers on improving how the company operates and helping set the direction for future growth. Role overview The Strategy & Operations Manager works closely with teams across the company. The focus is on finding ways to make processes more efficient and supporting projects that move the business forward. What you will do Collaborate with colleagues from different departments to streamline operations Analyze current workflows to spot areas that could be improved Support new initiatives aimed at company growth Apply analytical thinking to develop and implement solutions Requirements Strong analytical skills Experience working with cross-functional teams Ability to identify and act on opportunities for process improvement
About EdraAt Edra, we're tackling one of the most complex challenges in enterprise AI: the disparity between generic AI models and specific company processes. We develop AI agents that learn the intricacies of operational workflows and execute them effectively.As a Series A startup backed by Sequoia and other prominent venture capital firms, we're expanding our presence in New York and London. Our team is composed of highly skilled engineers, AI researchers, and strategists, all united by a commitment to exceptional talent and the belief that great people are the cornerstone of our success.The RoleWe are on the lookout for our second operations hire: a versatile generalist ready to take full ownership of operational areas as we scale. This role is not about managing tasks or projects, but about enhancing the systems, processes, and outcomes that propel our company forward.Your responsibilities will evolve according to the company's needs and your unique strengths, with initial focus areas including finance operations, sales operations, SOC 2 compliance, and recruiting operations. As we grow, so will the scope of your role.A key aspect of this position is designing operational infrastructure that is inherently AI-native. Our small team aims to remain lean, meaning you’ll be integrating processes, systems, and workflows in a way that prioritizes AI, while ensuring stability, security, and reliability. We aspire to embed AI into our core operations rather than treating it as an afterthought.What You'll DoYou will manage functional areas end-to-end, not by executing every task personally, but by establishing the systems and processes that enable each area to function smoothly. Your responsibilities may include:Finance Operations: Establish operational frameworks for accounts payable, expense management, tax compliance, and vendor procurement to ensure smooth operations.Sales Operations: Develop deal support and contract workflows that empower the commercial team to operate swiftly.Compliance: Implement a compliance program that scales with the company, avoiding bottlenecks.Legal Operations: Create a legal coordination system (templates, workflows, triage) that streamlines the contract review process.Recruiting Operations: Design systems for agency management, pipeline operations, and candidate processing.Systems & Tooling: Integrate all aforementioned areas with AI-first infrastructure that is secure, reliable, and supportive of a fast-moving team.
About the Role Bluefish is on the lookout for an outstanding Strategy & Operations Manager to join our dynamic team. In this pivotal role as part of the Chief of Staff's team, you will spearhead strategic and operational initiatives that will drive the growth and scalability of our early-stage organization, all while gaining invaluable visibility and ownership that will propel your career forward. Your Responsibilities Act as a vital link between various functions (product, finance, go-to-market, and HR), identifying gaps, aligning teams, and ensuring critical initiatives remain on course. Lead the end-to-end execution of strategic projects: defining scopes, conducting analyses, crafting recommendations, and overseeing the decision-making and implementation processes. Develop analytical frameworks and quantitative models that guide the company's key decisions. Prepare high-impact materials for executive, board, and investor meetings, simplifying complex topics into clear and engaging narratives. Manage the operational cadence of the Chief of Staff function, which includes leadership team meetings, strategic planning cycles, and quarterly objectives. Take ownership of special projects with a sense of urgency, often navigating ambiguous and fast-paced environments. Qualifications 5+ years of professional experience in strategy consulting (at a top-tier firm), investment banking, or an internal strategy or operations role at a high-growth company. Exceptional quantitative and analytical skills to convert data into actionable insights. Advanced proficiency in PowerPoint and Excel; capable of creating polished, executive-level presentations and intricate models. Excellent written and verbal communication skills; comfortable interacting with C-suite executives directly. Proven track record of managing cross-functional initiatives without formal authority and building trust among diverse teams. Highly resourceful, self-motivated, and able to thrive in any area of the business. Ability to flourish in a fast-paced, high-pressure environment, with comfort in working within a small team. Willingness to operate at any level and tackle whatever challenges the business presents. Experience with early-stage companies is preferred. Proficiency in AI tools, with practical experience in leveraging them for operational enhancement is a plus.
Full-time|$130K/yr - $140K/yr|Hybrid|New York City Office
Allara Health is a women’s health provider focused on delivering comprehensive care for hormonal, metabolic, and reproductive health. More than 60,000 women nationwide trust Allara for conditions like PCOS, insulin resistance, and perimenopause. The team’s multidisciplinary approach has improved outcomes, as detailed in their health outcomes report. Allara continues to address long-standing gaps in women’s healthcare, growing rapidly across the U.S. Role overview The Manager of Strategy & Operations will play a central role in driving Allara’s strategic and operational initiatives. This is a cross-functional position based in New York City, working closely with leaders across the organization to identify opportunities, solve complex problems, and turn insights into tangible improvements. What you will do Conduct structured analyses to surface key performance drivers Build decision-making models to help prioritize projects and initiatives within operations Streamline workflows and refine processes to improve team efficiency Lead and support operational improvements that advance business goals Facilitate the launch of new clinical service lines through project management and collaboration with other teams Who thrives here People who enjoy tackling ambiguous challenges and working across disciplines Those who use data and operational insights to drive business performance and expand reach Individuals comfortable balancing analysis with hands-on execution Location and schedule This is a hybrid role based in New York City. Allara values in-person collaboration, aiming for at least three days per week in the NYC office, with flexibility as needed.
We are seeking a highly skilled and motivated GTM Strategy & Operations Manager to join our dynamic team at Justworks. In this pivotal role, you will be responsible for driving our go-to-market strategies, optimizing operations, and ensuring that our initiatives align with our overall business objectives. You will collaborate closely with cross-functional teams to develop and implement effective strategies that enhance our market presence and operational efficiency.
Full-time|$140K/yr - $140K/yr|On-site|New York City
Join Duet as a Customer Strategy & Operations Manager!About Us:At Duet, we empower Nurse Practitioners (NPs) to address the primary care crisis by enabling them to lead their own practices, enhancing local access to care. Our company is a well-funded seed-stage venture, driven by a team of experienced entrepreneurs and Nurse Practitioners, supported by notable investors such as Lerer Hippeau and Kairos.We are developing a comprehensive platform designed to help NP practices flourish as independent entities. Our solutions, ranging from patient engagement to revenue forecasting and care delivery to community building, leverage data to allow NPs to concentrate on what truly matters: serving their communities effectively.About the Role:We are seeking a dedicated Customer Strategy & Operations Manager to become an integral part of our expanding Operations team. In this role, you will serve as the primary partner for our NP practices, providing consultancy, leading onboarding efforts, fostering ongoing growth, and ensuring that each practice fully realizes the value of the Duet platform throughout the customer lifecycle. NPs join Duet at various stages of their business journey, and your guidance will be crucial in transforming them into thriving practices.You will be a relationship-builder, trusted advisor, analytical problem-solver, and strategic operator, facilitating practices through their transformations to achieve clinical, financial, and operational success. This position is ideal for individuals who excel in dynamic, early-stage environments, enjoy taking on diverse roles, and can maintain a positive demeanor while driving results. You will engage with financial discussions, budgets, scenario planning, and confidently share your perspective.Key Responsibilities:Analytics & Insight Generation: Analyze raw practice data to uncover key drivers, trends, and anomalies, moving beyond dashboards to address complex financial and operational queries.Financial & Operational Analysis: Conduct structured analyses across revenue, margins, capacity, and growth to narrate compelling stories that inform better decision-making.Customer Onboarding & Partnership: Represent Duet to new practices, guiding them through the implementation process and serving as their long-term strategic ally.Practice Enablement & Growth: Understand each practice’s goals and challenges, delivering customized strategies that enhance performance, expand patient panels, and unlock platform potential.
Join via as the Principal of Strategy & Operations in our Global Operations team. In this pivotal role, you will be instrumental in driving strategic initiatives that enhance our operational efficiency and effectiveness. You will collaborate with cross-functional teams to develop and implement strategies that optimize our global operations, ensuring that we meet our business objectives and deliver exceptional value to our clients.
Join our dynamic team at Concourse as a Strategy & Operations Specialist, where you will play a pivotal role in driving strategic initiatives and optimizing operational efficiency. You will collaborate with cross-functional teams to analyze business processes, identify improvement areas, and implement innovative solutions that align with our corporate goals.
Join us as a Senior Manager, Strategy & Operations, where you'll play a pivotal role in steering enterprise-level strategies and influencing the growth trajectory of Talkiatry. In this key position, you'll be at the intersection of strategy, analytics, and execution, spearheading initiatives that significantly impact our clinicians, patients, and overall performance. You will collaborate closely with senior leadership, managing high-priority, cross-functional projects from the initial problem identification to execution and measurable outcomes. As a Senior Manager, you will not only analyze data but also shape the narrative of what truly matters. Your proactive approach will enable you to identify growth opportunities, influence strategic priorities, and develop scalable systems that enhance Talkiatry's operational effectiveness. You will present findings and recommendations to executive leadership, guide resource allocation and investment decisions, and translate long-term strategic goals into actionable operational plans.About Talkiatry:Talkiatry is dedicated to revolutionizing psychiatry through accessible, empathetic, and responsible care. Co-founded by a patient and a triple-board-certified psychiatrist, our mission is to address the challenges that both patients and clinicians face in obtaining and delivering high-quality mental health treatment. With approximately 60% of adults in the U.S. suffering from diagnosable mental health conditions remaining untreated each year, and a significant proportion of clinicians out of network due to low reimbursement rates and excessive paperwork, we leverage innovative technology and a human-centric approach to provide the care patients need while allowing psychiatrists to focus on their passion for medicine.
About SunoSuno is an innovative music platform designed for the next wave of creators. Our AI-driven technology simplifies the process of crafting original music, allowing anyone—from novice songwriters to seasoned artists—to transform their ideas into fully produced tracks in a matter of minutes. Founded by passionate musicians and skilled engineers, Suno is dedicated to enhancing the music-making experience, opening up a world of creative possibilities that are both meaningful and personal.About the RoleWe are in search of a Business Operations & Strategy Manager to serve as the operational backbone of our strategic initiatives. In this role, you will translate strategic concepts into actionable plans, manage our operational processes, and oversee critical cross-functional projects vital to our company’s success.This position is ideal for an individual transitioning from a consulting background who craves diversity in their work and the opportunity to witness the real-world impact of their recommendations. Your projects will span from M&A diligence to comprehensive company planning, often juggling multiple initiatives at once.You will report directly to the Head of BizOps & Strategy and collaborate closely with our Finance, Data, and Technology leadership teams.Key ResponsibilitiesCompany & Leadership Operations:Coordinate leadership meetings to ensure productive discussions take place with the necessary context.Influence how the executive team allocates their time and makes critical decisions.Organize strategic workshops, offsite meetings, and alignment sessions.Insights & Data:Create models, forecasts, and scenarios to assist in goal-setting and resource allocation.Collaborate with the Data team to analyze retention rates, growth drivers, and product performance metrics.Convert complex data into actionable insights for the leadership and board.Partnership Management:Oversee the partnership pipeline from initial assessment to final execution.Conduct thorough partnership diligence, evaluating strategic alignment, commercial terms, and integration challenges.Develop financial models to assess partnership ROI, scenario planning, and business case evaluations.Facilitate cross-functional collaboration (product, tech, legal) to ensure successful partnership execution.
About EliseAIAt EliseAI, we are revolutionizing the essential sectors of housing and healthcare. We believe that everyone deserves a safe place to live and access to quality healthcare, yet these necessities are often challenging to attain. By seamlessly integrating AI agents into current workflows, we enhance efficiency, lower costs, and create a better experience for all users.Housing: We streamline the apartment rental process, making it easier for renters to tour, sign leases, submit maintenance requests, and communicate with their property management teams—all in one convenient platform.Healthcare: We simplify appointment scheduling, intake form completion, and enhance patient-provider communication, allowing individuals to focus on their health rather than paperwork.With EliseAI, organizations can minimize manual processes, enhance accessibility, and deliver a streamlined experience across vital services. We have recently secured a $250 million Series E funding round led by Andreessen Horowitz to expedite our mission.About The RoleWe are seeking a Senior Manager for Strategy & Operations within our housing division at EliseAI. This pivotal role involves leading high-impact projects that foster growth and scalability throughout the organization. Ideal candidates thrive in ambiguous environments, enjoy cross-team collaboration, and take ownership of results. You will collaborate closely with Sales, Product, Customer Success, and Engineering to tackle pressing challenges—whether it’s enhancing our go-to-market strategies, refining client onboarding processes, or developing internal systems that facilitate smarter operations.Key ResponsibilitiesLead cross-functional strategic initiatives throughout the entire customer lifecycle—from boosting sales performance and refining pricing strategies to optimizing implementation and post-sale workflows.Examine client workflows and usage patterns to uncover opportunities for automation, increased product adoption, and enhanced outcomes.Collaborate with Sales, Product, and Customer Success teams to perfect our value proposition and delivery methods for customers.Develop internal processes and playbooks that facilitate scalability across sales, onboarding, support, and customer expansion.Partner with leadership to uncover strategic insights and drive initiatives that enhance operational effectiveness.
Full-time|$140K/yr - $140K/yr|On-site|New York, New York, United States
Rockstar is seeking a dynamic and driven Customer Strategy & Operations Manager for a client that is revolutionizing primary care. This well-funded, seed-stage company empowers Nurse Practitioners (NPs) to establish independent practices that enhance local healthcare access. By building a vertically integrated platform, they enable NP practices to flourish as independent entities, leveraging data-driven solutions across patient engagement, revenue forecasting, care delivery, and community development.About the RoleThe ideal candidate will join a passionate Operations team and serve as the primary liaison for NP practices. This role involves consulting with practices throughout their journey—from onboarding to ongoing growth—ensuring they maximize the platform’s value at every stage. As practices enter the platform at different phases of their business development, your guidance will be crucial in transforming them into thriving entities.We are looking for a multifaceted professional who is not only an adept relationship-builder but also a trusted advisor, a quantitative problem-solver, and a strategic operator. You will facilitate practices through their transformation, helping them achieve clinical, financial, and operational success. This position is ideal for someone who excels in fast-paced, early-stage environments and enjoys a diverse range of responsibilities while maintaining a positive outlook.Key ResponsibilitiesAnalytics & Insight Generation: Analyze raw practice data to identify key trends and anomalies, providing meaningful insights that go beyond standard dashboards.Financial & Operational Analysis: Conduct comprehensive analyses of revenue, margins, capacity, and growth, using insights to inform strategic decision-making.Customer Onboarding & Partnership: Serve as the platform's representative for new practices, guiding them through implementation and establishing a long-term strategic partnership.Practice Enablement & Growth: Tailor strategies to address each practice's unique goals and challenges, fostering performance improvement and unlocking platform value.Cross-functional Collaboration: Act as the voice of the customer, collaborating with Product, Billing, Clinical, and Engineering teams to advocate for customer needs and enhance internal processes.Customer Advocacy & Retention: Ensure practice satisfaction by tracking NPS, driving renewals, and fostering referrals through consistent value delivery and authentic relationships.Scalability & Best Practices: Work closely with the Head of Customer Operations to develop and implement best practices that facilitate scalability.
Full-time|$145K/yr - $190K/yr|On-site|New York, NY
Zocdoc’s Commercial Operations and Strategy Manager role is based in New York, NY. This position plays a key part in supporting the company’s mission to make healthcare more accessible and patient-focused. The role centers on enabling the sales teams, driving revenue growth, and turning high-level strategy into practical business plans. What you will do Provide operational support to sales teams, focusing on processes that increase revenue and efficiency Contribute to the development and rollout of business strategies across the company Translate broad company goals into clear, actionable steps for the business Who thrives here People who take ownership and can bridge strategy with execution Analytical collaborators who work well across departments Problem-solvers who simplify complex business challenges Those comfortable in entrepreneurial settings who adapt creatively to new situations
About ForaFora is revolutionizing the travel agency landscape by empowering individuals with a passion for travel to establish successful advisory businesses. We are modernizing the $100B+ travel industry by harnessing state-of-the-art technology, data analytics, and a supportive community, allowing thousands of entrepreneurs to flourish on our platform. Our comprehensive platform gives travel entrepreneurs the essential tools, personalized training, a vibrant community, and exclusive industry partnerships they need to launch and grow their businesses. Central to our mission is the goal of guiding the next generation of travel entrepreneurs in transforming their love for travel into a rewarding career, whether it be full-time or part-time. We believe that anyone, from seasoned professionals to first-time advisors, can create something both profitable and personal.Founded in 2021 by experienced entrepreneurs, Fora has steadily expanded, now boasting a team of over 200 full-time employees based in the heart of New York City. In 2025, we proudly announced our $60 million Series B and C funding rounds, led by Thrive Capital and Insight Partners, with ongoing support from previous investors such as Forerunner and Heartcore Capital. Our accolades include being recognized as a LinkedIn Top Startup in 2024, Fast Company's Most Innovative Companies in 2023 and 2025, and Built In's Best Places to Work in 2025.We are crafting the first truly unified platform for all travel requirements—leveraging both human expertise and technology to reshape the way people plan and book travel.About The RoleIn the role of Senior Manager or Manager of Central Strategy & Operations, you will serve as an internal consultant and operator, focusing on the most critical opportunities across the organization. You will take ownership of analyses, define challenges, and lead cross-functional projects aimed at generating new revenue streams and enhancing operational efficiencies. High-performing individuals will have the opportunity to advance to a leadership position within a specific business unit or function within 18 to 36 months.
Full-time|$136K/yr - $200K/yr|Hybrid|San Francisco, CA; Los Angeles, CA; Seattle, WA; Denver, CO; Chicago, IL; Phoenix, AZ; Washington, DC; New York, NY
About Our TeamThe New Verticals Strategy & Operations team at DoorDash is transforming the perceptions of grocery, convenience, alcohol, and retail delivery by innovating our first-party and third-party operations. DashMarts are our pioneering first-party initiative, designed for on-demand deliveries that enhance convenience. Within DashMarts, we offer a diverse array of products, including household essentials, groceries, and popular brands, all aimed at enriching the consumer experience. Our nationwide footprint is expanding rapidly, as we enhance our services and scale our operations.To facilitate sustainable growth as we broaden our physical presence, it is imperative to navigate complex regulatory landscapes. Our Regulatory Strategy & Operations team plays a crucial role in ensuring that DashMart can expand effectively while adhering to local zoning, permitting, and community standards.About the RoleAs a key member of our DashMart Strategy & Operations organization, you will spearhead the Regulatory Strategy & Operations for our physical locations. This team is essential for launching new sites, expanding business and product lines, and managing ongoing operations through effective navigation of entitlements, permitting, zoning, and community engagement.You will oversee the comprehensive regulatory strategy and execution that fosters growth while mitigating risks, costs, and timelines. Leading a team of three Regulatory Operations Senior Associates, you will collaborate cross-functionally with Real Estate, Legal, Construction, Public Policy, Category Management, and Operations teams to facilitate the successful launch of new DashMart locations.Your responsibilities will include developing scalable processes, identifying regulatory risks and opportunities across markets, and driving continuous improvements in our site approval and compliance approaches. This position reports to a Senior Manager within the DashMart Strategy & Operations and will involve managing a small team. We embrace a hybrid work model that includes home office, site visits, and cross-functional collaboration.Why You Should Be Excited About This OpportunityInnovate. You will design, implement, and continuously refine regulatory processes and strategies that enable our growth.
Full-time|On-site|Seattle, WA; New York, NY; San Francisco, CA; Austin, TX; Los Angeles, CA; Chicago, IL; Miami, FL
Role Overview DoorDash is hiring an Associate Manager for the Strategy & Operations team, focusing on the Consumer Packaged Goods (CPG) sector. This position is available in Seattle, New York, San Francisco, Austin, Los Angeles, Chicago, or Miami. What You Will Do Shape and execute operational strategies to strengthen DoorDash’s presence in the CPG space. Work closely with teams across the company to analyze data and identify areas for growth. Optimize existing processes and help roll out solutions that support business goals. Contribute ideas and collaborate with colleagues to improve performance and efficiency. Locations Seattle, WA New York, NY San Francisco, CA Austin, TX Los Angeles, CA Chicago, IL Miami, FL
Full-time|$150K/yr - $210K/yr|On-site|New York City
About EliseAIAt EliseAI, we are revolutionizing critical sectors such as housing and healthcare. Access to quality housing and healthcare is essential, yet many face challenges in securing both. By seamlessly integrating AI agents into existing workflows, we enhance efficiency, lower costs, and enrich the user experience for all stakeholders.Housing: We streamline the apartment touring process, lease signing, maintenance requests, and communication with property management, consolidating everything renters need into one comprehensive platform.Healthcare: We simplify appointment scheduling, intake form completion, and patient-provider communication, allowing individuals to concentrate on their health rather than paperwork.With EliseAI, organizations can minimize manual tasks, enhance accessibility, and provide a seamless experience across vital services. Recently, we secured a $250 million Series E funding led by Andreessen Horowitz to expedite our mission.About The RoleWe are seeking a Strategy & Operations Manager for our housing division to spearhead impactful projects that foster growth and scalability throughout the organization. This generalist role is perfect for individuals who thrive in dynamic environments, enjoy cross-team collaboration, and are eager to drive results. You will closely engage with Sales, Product, Customer Success, and Engineering teams to tackle essential challenges—whether that involves refining our go-to-market strategies, enhancing client onboarding, or developing internal systems that facilitate smarter operations.Key ResponsibilitiesLead cross-functional strategic initiatives across the entire customer lifecycle—from boosting sales performance and pricing strategies to optimizing the implementation and post-sale processes.Examine client workflows and usage patterns to uncover opportunities for automation, deeper product integration, and improved outcomes.Collaborate closely with Sales, Product, and Customer Success teams to enhance how we position and deliver value to our customers.Develop internal processes and playbooks to support scalability across sales, onboarding, support, and customer expansion.Partner with leadership to identify insights that drive strategic direction.
About DecagonDecagon stands at the forefront of conversational AI, enabling brands to provide exceptional customer service experiences.Our innovative technology empowers leading enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to implement AI agents that facilitate engaging, personalized interactions across voice, chat, email, SMS, and all other channels.We envision a future where customer experiences evolve beyond support tickets and hold music to quicker resolutions, enriched conversations, and stronger relationships. Our mission is supported by renowned investors, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, among others.At Decagon, we embrace an in-office culture, united by our dedication to excellence and speed. Our core values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — define our collaborative approach and growth as a team.About the Team:The Revenue Operations team at Decagon comprises a diverse group of professionals who blend strategic insight, analytical precision, and rapid execution. We oversee GTM-wide strategies, operations, and analytics, serving as proactive, data-driven allies to leadership by providing invaluable insights, enhancing operational efficiency, and ensuring execution excellence.About the Role:This multifaceted role invites you to join our efforts in shaping Decagon’s go-to-market strategy and executing key initiatives. You will oversee a comprehensive platform, leading strategic GTM-wide projects and serving as a trusted partner to senior leaders. Your responsibilities will include managing GTM forecasts and KPIs, optimizing business performance and efficiency, implementing new processes, and executing impactful operations with field teams. This is a pivotal role with significant influence on the direction of our category-defining AI company.In this role, you will:Take a leading role in designing and executing GTM objectives and strategies, including capacity planning, international expansion, sales segmentation, and post-sale frameworks.Establish and implement KPIs across business segments, delivering predictive insights and actionable recommendations.Design and initiate new revenue growth programs focusing on pipeline generation, territory management, incentive structures, and internal operational processes.Provide critical data analysis and insights to drive decision-making and enhance the performance of sales teams.
About the TeamThe Strategy & Operations team serves as the driving force behind DoorDash’s growth, tackling high-priority challenges, formulating strategies, and delivering measurable business results. We are committed to an ownership mentality, where teams are empowered to not only define but also execute strategies effectively.The DoubleDash Strategy & Operations team is dedicated to enhancing multi-vertical growth by optimizing the customer journey in the DoorDash marketplace, ensuring seamless order discovery, addition, and completion. Collaborating closely with Product, Pricing, Finance, Analytics, and Operations, we strive to enhance revenue, improve cost efficiency, and elevate customer experience through a strategic blend of analytics, operational adjustments, and product innovations.About the RoleThe Senior Associate position in Strategy & Operations is pivotal to the DoubleDash growth engine, integrating funnel optimization, product experimentation, and marketplace economics. In this role, you will oversee daily operations that fuel our product testing, launching, and iterative processes: designing effective experiments, analyzing results to guide strategic decisions, and collaborating with Product, Operations, Engineering, and Finance to convert insights into actionable outcomes. This is a dynamic role that offers high throughput and autonomy, ideal for individuals eager to refine their skills in experimentation and product analytics while directly influencing a business segment that impacts millions of orders.You will report to the Senior Manager of Marketplace Strategy & Operations on the DoubleDash team within the US Marketplace organization. This role is located in the United States, with flexibility across various DoorDash office hubs to facilitate close cross-functional collaboration.Your Excitement About This Opportunity Includes...Identifying and resolving complex business challenges by formulating critical questions, analyzing data, and converting insights into actionable recommendations.Owning and enhancing essential elements of the DoubleDash experience, leading initiatives from planning through to launch and ongoing refinement.Collaborating with cross-functional teams to drive impactful outcomes across the organization.
Apr 11, 2026
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