About the job
The Client Services team at InfoSum comprises support, customer success, and solutions engineering professionals dedicated to delivering exceptional value and maintaining revenue streams from our clients. Our team ensures that clients leverage InfoSum to its fullest potential by offering essential support and advocating for client needs and challenges within the organization.
Sub Department Overview:
The Solutions Engineering team prides itself on technical excellence, proficiently planning and executing client use cases powered by InfoSum's innovative technology. This client-facing team collaborates closely with the Sales team for pre-sale use case validation and technical scoping, as well as with Customer Success for post-sale implementation and expansion support. Solutions Engineering establishes robust partnerships with technical contacts at client organizations, overcoming technical hurdles and equipping clients and internal teams with customized tools to accelerate the adoption of InfoSum's comprehensive technology suite.
Core Responsibilities:
- Work collaboratively with sales and product management teams to grasp customer requirements and business goals.
- Design tailored technical solutions that align with customer needs and InfoSum’s product capabilities.
- Create solution architectures, diagrams, and technical documentation to effectively communicate design specifications.
- Configure, customize, and deploy technical solutions utilizing company products, APIs, and necessary third-party integrations.
- Conduct solution demonstrations, proof-of-concepts, and pilot projects to validate the feasibility and showcase functionality.
- Partner with software development teams to ensure seamless integration of customizations and enhancements.
- Act as a technical advisor and subject matter expert, guiding customers throughout the solution lifecycle.
- Facilitate technical workshops, training sessions, and knowledge transfer to empower customers in maximizing solution value.
- Troubleshoot technical issues, identify root causes, and implement effective solutions.
- Stay informed on industry trends, emerging technologies, and best practices to enhance solution offerings.
- Maintain a deep understanding of the advertising marketplace, particularly regarding data collaboration and ad tech/mar tech.
- Provide constructive feedback to product management and development teams to guide roadmap prioritization and feature enhancements.
- Contribute to developing and documenting internal processes, tools, and methodologies to streamline solution delivery and client support.
Ensure adherence to InfoSum's security and privacy policies, maintaining a high level of diligence regarding information security throughout all duties performed.

