Senior Manager, Digital Experience Strategy

Join ServiceNow as a Senior Manager of Digital Experience Strategy, where you will spearhead innovative digital initiatives aimed at enhancing user engagement and satisfaction. Your role will involve collaborating closely with cross-functional teams to define and execute a comprehensive digital strategy that aligns with our brand vision. You will leverage data-driven insights to optimize digital platforms and ensure a seamless customer experience across all digital touchpoints.

hmgroup seeks a Senior Lead in Digital Experience & Development to join the New York team. This leadership position shapes the company’s digital presence and steers the development of user-centered digital solutions. Key responsibilities Mentor and guide a team of developers and designers Collaborate with stakeholders to ensure digital strategy meets business goals Manage projects from concept through launch Use established digital development methods to deliver practical solutions Requirements Proven experience leading digital teams Strong background in digital development and user experience Skilled at cross-departmental collaboration and project management This role offers the opportunity to influence hmgroup’s approach to digital experience and development at a senior level.

Role Overview DoorDash is hiring a Customer Experience Manager for the Strategy & Operations team. This position focuses on improving customer satisfaction and strengthening operational performance across the delivery network. The role involves leading key initiatives and working closely with teams from different parts of the company to shape strategies that improve the customer journey. Locations San Francisco, CA New York, NY Chicago, IL Seattle, WA

Join ServiceNow as a Digital Experience Lead and be at the forefront of transforming digital interactions within our global marketing team. In this pivotal role, you will harness your expertise to enhance user journeys across various platforms, driving engagement and optimizing customer experiences. Your strategic vision will shape our digital landscape, ensuring that our brand resonates authentically with our audiences.

Join RAPP New York as an Associate Director of Experience StrategyAbout Us:At RAPP, we are pioneers in driving growth through precision and empathy on a global scale. As a cutting-edge precision marketing agency, we integrate data, creativity, technology, and empathy to deliver transformative client experiences. We celebrate individuality, crafting marketing solutions that adapt to each client's unique needs, beliefs, behaviors, and aspirations.Our commitment to fostering an inclusive workplace prioritizes personal well-being and growth.Our Approach:Our team of fearless superconnectors excels in creating value through personal brand experiences, focusing on three pivotal areas: connected data, connected content, and connected decision-making. Our data analysts identify customer personas, our strategists discern their desires, and our award-winning technologists and creatives execute strategies that forge authentic customer connections for our clients.As part of Omnicom’s Precision Marketing Group, RAPP boasts a diverse team of over 2,000 professionals across more than 15 global markets.Your Role:We are seeking a strategic leader with a demonstrated history of developing high-impact customer experiences and CRM journeys for prestigious brands. You will oversee strategic delivery and collaborate with a talented team of strategists.Your industry experience and CRM expertise will set a benchmark for deliverables. You will leverage your strategic insight to uncover opportunities, design forward-thinking solutions, and deliver work that drives results. Your innovative communication strategies will inspire creativity and strengthen connections with end customers.Key Responsibilities:Lead the creation and development of strategic initiatives and deliverables for clients.Formulate communication and CRM strategies to identify, engage, and nurture customers throughout the decision-making process.Collaborate within an interagency team to design comprehensive customer experience programs across multiple channels including web, email, mobile, and media.Develop scalable content strategies to engage diverse customer segments and motivate action.Translate primary and secondary research into actionable insights regarding customer beliefs, attitudes, and behaviors.

At StubHub, we are dedicated to transforming the live event experience on a global scale. Whether someone is seeking to attend their inaugural event or their hundredth, our goal is to provide unparalleled joy from the moment they begin their ticket search until they step through the venue gates. This commitment extends to our sellers, ensuring that from fans selling a single ticket to promoters managing a global stadium tour, StubHub remains the safest and most convenient platform for millions of fans worldwide.As a Strategy & Analytics Manager within our team, you will occupy a pivotal role that bridges analytics, strategy, product management, operations, and finance. Your expertise in analytics will empower you to pinpoint high-impact efficiency opportunities, enabling you to influence cross-functional teams and drive strategic initiatives effectively. Join us in our mission to elevate customer experiences!

Join RAPP New York as an Associate Director of Experience Strategy within our acclaimed Experience Strategy team.WHO WE ARE:At RAPP, we are at the forefront of precision marketing, driving growth with empathy and precision. Our global agency harnesses the power of data, creativity, and technology to spark client growth while valuing individuality in our marketing solutions and workplace culture.We are committed to creating an inclusive environment that prioritizes personal well-being.HOW WE DO IT:Our dynamic team of superconnectors excels in delivering value through personal brand experiences. We focus on three pivotal areas: connected data, connected content, and connected decision-making. Our data analysts define consumer identities, our strategists delve into their desires, and our award-winning technologists and creatives execute strategies that forge genuine customer connections for our clients.As part of Omnicom’s Precision Marketing Group, RAPP brings together over 2,000 talented individuals across 15+ global markets.YOUR ROLE:We are seeking a strategic leader with a deep understanding of customer experience and CRM, a passion for innovative brands, and a knack for generating fresh ideas. In this role, you will provide daily leadership in a vibrant, diverse agency setting, overseeing project planning, team assignments, and strategic recommendations for key clients.YOUR RESPONSIBILITIES:Lead strategy for multiple clients, gaining expertise in their consumers, business models, brands, categories, and value propositions.Collaborate with business leaders, creative teams, project managers, marketing technology specialists, and external partners to convert client objectives into actionable strategic plans and cohesive executions.Inspire and guide junior strategists, ensuring clear project direction and effective, insightful, and timely tactical execution.Function as a collaborative leader on client teams, facilitating design thinking workshops, creative development sessions, reporting discussions, and strategic presentations.Craft and present creative briefs that ignite bold, insight-driven work aligned with business goals.Develop integrated content and communication strategies that resonate with target audiences.

Garner Health seeks a Senior Strategy & Operations Manager based in New York City. This position leads major projects aimed at improving how the company operates and delivers results. Role overview The Senior Strategy & Operations Manager partners with teams throughout Garner Health to identify areas for improvement and implement solutions that drive growth and efficiency. The work centers on both shaping strategy and ensuring strong execution across departments. Key responsibilities Lead strategic initiatives to enhance company operations Collaborate with cross-functional teams to identify and act on opportunities for improvement Develop and implement solutions that support organizational growth Location This role is based in New York City, New York.

Join ShopMy – Pioneering the Future of Digital MarketingAt ShopMy, we are transforming the landscape of e-commerce by developing infrastructure that enables human-led curation at an unprecedented scale.We empower brands to launch and expand impactful, performance-driven creator programs, while providing the most influential creators the opportunity to monetize their influence and directly collaborate with brands they admire. With our innovative operating system, ShopMy facilitates consumers in discovering and purchasing premier products through renowned brands, culture-defining tastemakers, and authentic human curation.Recently achieving unicorn status with a valuation of $1.5B, backed by esteemed investors such as Bessemer Venture Partners, Avenir Growth Capital, and Bain Capital Ventures, we are eager to meet individuals passionate about shaping the future of curated commerce at the convergence of technology, culture, and taste.About the Role…As a Senior Manager of Client Strategy, you will be a vital partner to ShopMy's clients (brands), ensuring effective day-to-day management and outstanding client satisfaction. The retention of our brands is paramount to our mission at ShopMy, and your contributions will be pivotal in our growth, scalability, and overall success. To excel in this position, you must be organized, engaged, detail-oriented, and proficient in advising on affiliate marketing programs. You will also enhance our brands' experiences and successes on our platform. The ideal candidate will demonstrate ownership and the ability to think strategically from a business perspective. Our top Senior Managers in Client Strategy are self-starters who thrive in a fast-paced environment with minimal guidance.

Join our dynamic team as a Senior Manager for Organic Growth Strategy at A Place for Mom. In this pivotal role, you will lead initiatives to enhance our organic growth efforts, driving strategy development and execution to optimize our online presence and user engagement. Your insights will guide a talented team as you analyze market trends and leverage data-driven strategies to improve our services. We are looking for a visionary leader who can cultivate innovative approaches and foster collaboration across departments.

Join Our Dynamic TeamAt DoorDash, we are pioneering the future of digital ordering with our innovative SaaS solutions. Our Digital Ordering division empowers merchants—from restaurants to grocers—to connect with customers through their own branded channels, enhancing the customer experience and driving growth.This is a thrilling time to join one of our fastest-growing segments as we tap into a massive opportunity to support countless merchants across the Americas, transforming the landscape of a key industry.Your RoleAs the Associate Manager in Product Operations for the Digital Ordering team, you will spearhead the operational strategy for launching new products, features, pricing adjustments, and platform upgrades. Your role will involve collaboration with cross-functional teams including Product Management, Marketing, Sales Enablement, and Strategy & Operations to ensure seamless product launches that are well-coordinated and primed for success.You will be responsible for the complete go-to-market (GTM) process, defining the launch specifics—target audience, positioning, sales enablement needs, and operational modifications necessary for a successful rollout. Additionally, you will be the main point of contact for sales and field teams regarding product inquiries, facilitating feedback loops that shape future product enhancements.This position is perfect for an individual who thrives in dynamic environments, enjoys crafting structured plans from ambiguous inputs, and is passionate about leading cross-functional initiatives that directly influence product adoption and revenue growth.

At Code and Theory, we excel at the crossroads of creativity and technology. Our mission is to empower brands through seamless execution, transformative solutions, and outstanding client experiences. With a culture rooted in innovation, our teams turn visionary concepts into impactful realities, crafting unique and memorable experiences for our clients and their audiences.As a pivotal force in our organization, the Senior Project Manager plays a crucial role in propelling projects forward. Acting as the cohesive element among diverse talents, you will orchestrate the successful delivery of each project. Your responsibilities will include planning, managing, leading, pricing, challenging, and innovating to ensure impeccable execution while harmonizing client success with agency objectives.We are looking for a Senior Project Manager with a strong background in Adobe Experience Cloud solutions, including AEM, AEP, Workfront, Analytics, and Target. You will lead project execution, coordinate cross-functional teams, and guarantee the timely delivery of Adobe solutions. This role demands exceptional project management skills, stakeholder engagement, and a comprehensive understanding of marketing technology to facilitate digital transformation initiatives.

Jobgether is seeking a Digital Strategy Lead to shape and drive digital initiatives that align with the company’s growth goals. This fully remote role is open to candidates based in New York. Key responsibilities Collaborate with teams across the organization to design and implement digital strategies that connect with our audience and enhance Jobgether’s online presence. Study market trends and interpret data to guide digital decision-making and refine our approach. Location This is a remote position for candidates located in New York.

At Newlab, we are a pioneering global venture platform dedicated to expediting the commercialization of vital technologies through a strategically placed model. Our operations are centered around five (5) commercialization hubs, developed through public-private partnerships across key global locations: Brooklyn, NY (USA); Detroit, MI (USA); New Orleans, LA (USA); Montevideo, Uruguay; and Riyadh, Saudi Arabia. We are seeking an innovative and results-driven Senior Manager to enhance our Strategy team as we broaden our global footprint. The Senior Manager of Strategy & Growth will play a crucial role in defining and implementing our growth strategy by spearheading research into potential new markets and actively supporting market development efforts. The ideal candidate will combine strategic insight with practical execution skills, converting analysis into actionable strategies and successfully navigating complex, multi-stakeholder initiatives to achieve desired outcomes. This role is based in-person at our Brooklyn Navy Yard location.

About Us: ether.fi stands at the forefront of the cryptocurrency revolution as one of the world's leading crypto companies, managing over $10 billion in assets. Our dedicated team of 30 technical experts has driven our profitability from day one, as we focus on developing impactful consumer applications.We envision a future centered on on-chain banking, with innovative products like Stake, Liquid, and Cash that allow users to earn yields through diverse DeFi strategies and utilize their assets in the real world via our credit cards. For insights into our offerings, explore public analytics on Dune for Cash and Stake.Position Overview: We are in search of a driven and seasoned Senior Customer Experience Manager to spearhead our Customer Experience function as we expand. You will manage support operations and craft the strategy, systems, and team necessary to deliver exceptional service across chat, email, and community channels. This hands-on leadership role involves coaching team leads and individual contributors, enhancing processes, and closely collaborating with product, risk, and engineering teams to enhance the end-to-end journey for all ether.fi members.

Join our innovative team at Monks as an Associate Director of Digital Strategy. In this pivotal role, you will spearhead the development and execution of digital strategies that drive engagement and growth. You will collaborate with cross-functional teams to create impactful online campaigns, analyze performance metrics, and leverage insights to enhance user experiences. Your leadership will guide the strategic vision for our digital platforms, ensuring alignment with our business objectives.

We are seeking a seasoned Director of Digital Measurement and Strategy to lead our analytical and strategic initiatives at versant3. In this pivotal role, you will be responsible for designing and implementing measurement frameworks that drive data-informed decision-making across our digital platforms. Your expertise will guide cross-functional teams in harnessing data to optimize marketing performance and enhance user engagement.You will collaborate closely with stakeholders to identify key performance indicators (KPIs) and develop actionable insights that align with our business objectives. Your leadership will be critical in fostering a culture of analytics within the organization, ensuring that data is not just collected but effectively utilized.

Company Introduction:Compass Pathways plc (Nasdaq: CMPS) is a pioneering biotechnology firm committed to enhancing patient access to innovative, evidence-based solutions in mental health. Headquartered in London, UK, with a significant presence in New York City, we focus on developing groundbreaking treatments designed to improve the quality of life for individuals struggling with mental health disorders. Our flagship investigational treatment, COMP360 synthetic psilocybin, is on the forefront of this innovative approach, having received Breakthrough Therapy designation from the FDA for treatment-resistant depression (TRD). With our ongoing phase 3 trials for TRD and completed studies for PTSD and anorexia nervosa, we are dedicated to transforming mental health care.Job Overview:The Director of Omnichannel and Digital Strategy will be instrumental in shaping and executing our digital engagement strategy to effectively commercialize Compass Pathways' therapies. This pivotal role entails developing a cohesive omnichannel ecosystem that facilitates personalized, data-driven interactions with healthcare providers and key stakeholders. The Director will lead the creation and implementation of digital platforms, AI-driven decision-making tools, and marketing automation strategies to optimize targeted communications and scalable content delivery. Collaboration with Commercial Operations, Marketing, IT, Analytics, and external partners will be essential to establish the digital infrastructure necessary for a modern pharmaceutical organization.

Senior Director of Media StrategyAt Jellyfish, we are a global leader in digital marketing, harmonizing strategy, creative innovation, data analysis, and media purchasing under one roof. With nearly 2,000 talented individuals in 38 offices around the globe, we are redefining the landscape of modern marketing.Our expertise lies in understanding both brand development and activation. We empower our clients to effectively connect and engage with their target audiences through insightful data-driven strategies, delivering outstanding creative solutions tailored for various platforms. In essence, we craft impactful and culturally relevant content that resonates with consumers.As part of the Brandtech Group, we are pioneers in the integration of GenAI tools throughout our operations. With PencilPro, we offer the world's leading generative AI platform, transforming the creative production, distribution, and performance forecasting processes.Role OverviewThe Senior Director of Media Strategy will serve as a strategic leader, responsible for developing and implementing integrated, audience-centric, data-driven media strategies across both digital and traditional channels.This position transcends conventional media planning, emphasizing high-level client relationships, cross-market integration, and the utilization of advanced data, technology, and AI to drive business results. The Senior Director will play a pivotal role in aligning brand, performance, and communication strategies, guiding clients and internal teams towards comprehensive marketing solutions.Core Responsibilities:Act as a passionate advocate for brands and modern marketing strategies.Serve as a trusted advisor to senior clients, simplifying complex media and business challenges while identifying opportunities for growth.Lead strategic discussions with senior stakeholders to ensure media investments align with overall business and brand goals.Drive new business development and multi-market pitches in collaboration with Jellyfish Growth teams.Oversee integrated multi-market communication strategies across paid, owned, and earned channels, ensuring cohesive narratives and strategic direction.

About UsGlobaledit, a division of CoCreativ, is a leading provider of an innovative SaaS platform designed to enhance and expedite creative production. Backed by Private Equity, we operate out of New York City and Los Angeles, serving an impressive client roster that includes top fashion brands, renowned retailers, and major entertainment companies. This role offers a hybrid work environment, requiring you to be onsite in our Tribeca office three days a week.Job DescriptionGlobaledit is in the midst of a significant transformation, evolving from a trusted digital asset management platform into a pivotal creative operations hub for modern e-commerce teams. We are seeking a Senior UX Designer who will spearhead our upstream UX strategy and drive conceptual thinking.In this role, you will be responsible for comprehending our customers' objectives, challenges, and workflows, translating these insights into sophisticated and modular user experiences. While our current product designer focuses on visual aesthetics and refinement within our design system, your expertise lies in simplifying complexity—mapping user flows, designing scalable interfaces, and validating ideas prior to development.This is a hands-on, impactful position ideal for an individual passionate about systems thinking, user research, and early-stage concept development.Responsibilities Lead and manage the initial phases of UX design: research, problem definition, user journeys, wireframes, and rapid prototyping. Convert customer challenges and business goals into testable UX flows and system-level interaction models. Facilitate structured discovery processes—utilizing user interviews, analytics, customer feedback, and collaborative workshops. Investigate and validate modular UX strategies that enable teams to construct workflows across interconnected platforms. Collaborate closely with product, engineering, and visual design teams to ensure that your concepts are feasible and provide business value. Assist in evolving the structure of our design system to accommodate more dynamic, customizable, and extensible workflows. Mentor and collaborate with our existing designer on upstream UX and research best practices.