Senior Customer Success Manager

About UsAt Verve, we have revolutionized the advertising landscape by creating a more efficient and privacy-centric approach to purchasing and monetizing ads. Our innovative ecosystem integrates demand and supply technologies, leveraging data, media, and technology to drive growth and outcomes for advertisers and publishers alike—regardless of the screen or location. With 30 offices worldwide and a commitment to serving visionary advertising clients, Verve is a trusted partner for over 90 of the top 100 U.S. advertisers, 4,000 global publishers, and leading demand-side platforms. Discover more about us at www.verve.com.Your RoleWe are seeking a client-oriented, data-driven professional with extensive knowledge of the programmatic advertising ecosystem. If you excel at transforming complex challenges into practical solutions and are passionate about delivering exceptional client experiences, you will thrive in this role. Familiarity with Demand-Side Platforms (DSPs), mobile programmatic advertising, and campaign analytics is crucial. A proactive and collaborative approach to client relationships and teamwork is essential.

Join superdial as a Senior Customer Success Manager, where you will be the key player for your assigned accounts, driving communication, nurturing relationships, and ensuring that every customer maximizes the value of our innovative platform. You will oversee customer interactions from start to finish, balancing proactive outreach with responsive support, while significantly contributing to the scalability of our Customer Success function.This role is an exciting mix of relationship management, analytical problem-solving, and process optimization. You will excel in this position if you possess a consultative mindset, can bring clarity to ambiguous situations, bridge the gap between technical and non-technical discussions, and transform complex challenges into straightforward, actionable strategies.About the Role:Own customer relationships: Conduct meetings autonomously, establish clear next steps, and build trust at all organizational levels of the client.Drive renewals and expansion: Identify churn risks, pursue upsell opportunities, and actively enhance net revenue retention (NRR).Act as the quarterback for your accounts: Collaborate with Product, Engineering, and Operations to ensure seamless execution and swift issue resolution.Bridge business and technical conversations: Grasp customer objectives, technical contexts, and constraints, translating effectively between stakeholders.Bring structure to unstructured environments: Develop repeatable processes and documentation to enhance predictability and scalability in customer management.Leverage data and insights: Employ a quantitative, analytical approach to uncover trends, risks, and opportunities within your portfolio.Collaborate cross-functionally: Work alongside internal teams to gather customer feedback, advocate for product enhancements, and improve overall experiences.Travel occasionally: Engage with customers or participate in industry events as required.What Success Looks LikeClients regard you as a trusted advisor who delivers results.Renewals and upsells contribute to flourishing account growth.You consistently maintain insight into customer health and engagement.The Customer Success team operates more effectively due to the structure and clarity you provide.

About Vibe:At Vibe.co, we are revolutionizing the advertising landscape by enabling brands to forge genuine connections with audiences through data-driven strategies and measurable outcomes. Our innovative platform seamlessly integrates creativity, technology, and automation, enhancing ad experiences across multiple screens, including CTV.As we embark on an ambitious growth journey, aiming to 2.5x our revenue by 2026, content will be pivotal in our strategy. The narratives we craft, the experiences we curate, and the values we convey will solidify Vibe's position as a leader in CTV innovation, recognized by brands, agencies, and partners alike.We are a dynamic, high-performing team that prioritizes clarity, speed, and execution. We embrace rapid experimentation and take pride in content that not only informs but also drives conversions.Your mission:As a Senior Customer Success Manager, you will play a crucial role in enhancing customer retention, driving renewals, and fostering expansion, ultimately creating long-term value for Vibe's fastest-growing enterprise advertisers. You will serve as a strategic partner to brands and agencies, managing the customer relationship from start to finish, ensuring clients achieve maximum impact through effective campaign execution, optimization, and sustainable growth on our platform.This position places you at the heart of Vibe's customer success engine, where you will collaborate closely with Sales, Product, and Analytics teams to deliver exceptional results, unlock new revenue streams, and amplify the voice of the customer in our platform evolution. This role offers significant cross-functional collaboration and ownership as Vibe expands its enterprise business.What you will do:Cultivate and maintain robust, long-term client relationships through proactive engagement and a comprehensive understanding of customer objectives.Oversee the customer relationship throughout the entire lifecycle—from campaign initiation to ongoing optimization—providing strategic counsel, best practices, and actionable insights to ensure successful outcomes.Drive renewals and growth within your assigned portfolio, enhancing retention and identifying opportunities for account expansion through proactive client interactions.Manage a targeted portfolio of enterprise clients, balancing personalized partnership with scalable engagement strategies.Collaborate with cross-functional teams—including Sales, Product, and Analytics—to address challenges, share insights from customers, and ensure alignment with customer needs.

At Ripple Labs Inc., we envision a future where value flows effortlessly, akin to information today. We are pioneering this groundbreaking endeavor with our innovative cryptocurrency solutions, empowering financial institutions, businesses, governments, and developers. By enhancing the global financial ecosystem, we strive to foster greater economic equity and opportunities for all individuals, regardless of their location. Join us to collaborate with a team that supports your professional growth while delivering impactful work.If you’re eager to make a substantial impact and explore remarkable career advancement possibilities, become part of our mission to create tangible value in the real world.YOUR ROLE:The Senior Manager of Customer Success is pivotal to Ripple's mission, focusing on boosting revenue and product adoption among our clientele. This role emphasizes fostering customer relationships by increasing payment volumes, implementing our custody solutions, and uncovering cross-selling opportunities across Ripple's suite of enterprise-grade solutions.KEY RESPONSIBILITIES:Develop a comprehensive understanding of each customer’s technical landscape, organizational structure, decision-making processes, goals, and requirements.Act as a trusted advisor and advocate for Ripple, helping customers realize the full potential of our offerings and engage in the development of innovative solutions.Perform financial and business analyses to assess key financial objectives such as cost reduction and revenue enhancement.Identify and drive upsell and cross-sell opportunities to successful execution, collaborating with cross-functional teams.Lead strategic initiatives in partnership with cross-functional stakeholders (Engineering, Technical Services, Sales, Business Development, Finance, Product Marketing, and Legal), creatively addressing unique business and operational challenges for each customer.Gather and relay customer and market feedback regarding Ripple's value proposition throughout the organization.Champion internal process enhancements at Ripple.

As a Senior Manager of Customer Success at CB Insights, you will play a pivotal role in driving customer satisfaction and retention. You will lead a team dedicated to ensuring our clients derive maximum value from our innovative solutions. Your strategic mindset will help to foster long-term relationships with key clients and enhance our product offerings based on customer feedback.Key responsibilities include developing and executing customer success strategies, mentoring team members, and collaborating cross-functionally to improve customer experiences. You will analyze customer data to identify trends and opportunities for improvement, ensuring our clients are not just satisfied, but advocates for our brand.

At ITRS, we empower critical technology that drives our society forward. Our mission is to provide automated and comprehensive IT observability solutions that protect essential applications and foster innovation. As the only monitoring and observability platform tailored for the most demanding and regulated sectors, we are trusted by 90% of Tier 1 capital markets firms.Our belief is simple: when our team succeeds, our customers do too. Here, you'll discover:A supportive culture – ITRS has proudly been recognized as a Great Place to Work for multiple consecutive years, thanks to our inclusive and nurturing environment.Impactful work – Contribute to meaningful projects that engage thousands of global customers in industries essential to the world's functionality, including 9 out of the top 10 investment banks.Growth opportunities – Whether you're at the start of your career or have years of experience, we commit to your professional development. Just ask our team members who have thrived here for over a decade.With our headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact technology enterprise with the stability of a private equity-backed global partner.Role OverviewIf you have hands-on experience with monitoring or observability tools and are ready to pivot your career, this role could be your ideal match. We seek an individual who possesses not only a strong technical understanding but also excels in relationship building and prioritizes client value in every interaction.You may currently work in Customer Success, Technical Account Management, or a related field. What matters most is your proven experience with enterprise-scale environments and a genuine enthusiasm for leveraging monitoring and observability tools to create significant impact.At ITRS, Customer Success means being a reliable partner. Our clients expect practical insights; they want professionals who have real-world experience, understand the challenges they face, and can transform technology into tangible outcomes.Your Responsibilities as a Senior Customer Success Manager:Foster strong relationships with customers, acting as their advocate and trusted advisor.Translate customer objectives into strategies for product adoption and value realization using ITRS solutions.Analyze customer health metrics, usage patterns, and adoption rates to design proactive engagement strategies.Identify potential retention risks early and implement measures to mitigate them.Facilitate workshops and business reviews to uncover customer needs, monitor progress, and align on actionable outcomes.Gather and share customer feedback to shape product development.Collaborate with internal teams (Support, Professional Services, Product, Account Management) to ensure successful customer outcomes.Document interactions and maintain visibility on activities, outcomes, and potential risks.Contribute to the enhancement of Customer Success practices as our team evolves.

As a Senior Customer Success Manager at Affinity, you will play a pivotal role in enhancing customer relationships and ensuring a seamless experience with our products. You will be responsible for developing strategies that drive customer satisfaction, retention, and engagement while collaborating closely with various teams to align our services with client needs. Your expertise will help in identifying opportunities for growth and expansion within existing accounts.

Role overview As a Senior Customer Success Lead at jobgether, the focus is on supporting clients and ensuring they get the most from jobgether’s products. This is a fully remote position for candidates located in New York. What you will do Lead initiatives to improve customer satisfaction and retention Develop and sustain strong, long-term relationships with clients Collaborate with clients to deliver consistent, high-quality service Find opportunities to enhance the customer experience Location requirements This remote role is open to candidates based in New York.

Role Overview Amperity is looking for a Lead Customer Success Manager based in New York, NY. This role guides a team of customer success professionals and works directly with clients to help them get the most from Amperity’s solutions. Building strong relationships and clear communication are central to supporting clients’ business goals and driving satisfaction and retention.

Senior Customer Success Manager (AMER)About NotabeneNotabene is revolutionizing the infrastructure that facilitates the movement of money in the digital economy. We are advancing beyond our compliance foundations to empower the next generation of digital financial services among regulated institutions with unmatched efficiency. With nearly 50 employees spread across 14 countries and having recently completed our Series B funding round last November with support from prominent investors, including Y Combinator, DRW, F-Prime, Jump Capital, Castle Island, and Green Visor Capital, we seek talented individuals like you to help shape the future of the cryptocurrency industry.Your Impact:At Notabene, our customers' success is at the core of our mission, and our Customer Success team is pivotal to that. As part of the Customer Success team, you will play a crucial role in shaping our Customer Success strategy while also managing and driving the growth of accounts in your portfolio. You will become a trusted advisor to our customers, leveraging data-driven insights to maximize the value they derive from Notabene’s products and services. A significant aspect of your role will involve overseeing the post-sales commercial journey, focusing on customer renewals and upselling within your portfolio.This is an exciting opportunity to join a vital function that will support our growth and expansion.Success Metrics Within One Year:You have positively impacted the net retention rate of your portfolio.You can confidently articulate knowledge of our products and the broader industry landscape.Customers trust you to support them in achieving their objectives.You can effectively manage commercial discussions, proactively identify and address risks, and successfully renew and grow your portfolio.Your Responsibilities:Overseeing the post-sales customer journey, encompassing onboarding, adoption, renewals, and upselling.Building, nurturing, and sustaining long-term relationships with stakeholders in assigned accounts while proactively identifying and reporting on key customer health metrics.Providing expertise, education, and guidance to customers as they implement their Travel Rule Compliance programs.Driving customer upsells by identifying, qualifying, and advocating for upgrade opportunities.

Your Impact The Senior Customer Success Manager at DISCO plays a pivotal role in ensuring a seamless onboarding experience for clients. This position provides strategic insights to help clients effectively leverage DISCO’s products and services in alignment with their unique objectives, while acting as their primary point of contact. You will collaborate intensively with our sales, services, and product teams to boost product utilization within designated accounts, pinpoint upselling opportunities, and collect user feedback to guide product enhancements. A profound understanding of all DISCO offerings and the EDRM framework, coupled with an innate problem-solving ability, is essential for addressing client challenges. Your expertise will significantly contribute to improving customer retention, nurturing loyalty, and fostering DISCO’s overall growth. What You'll Do Account Management: Serve as the primary liaison for assigned strategic accounts, cultivating executive-level relationships and ensuring internal team alignment to meet client needs. Client Success: Drive successful adoption of solutions, ensuring ROI and client satisfaction while identifying potential areas for expansion. Customer Advocacy: Represent client interests within DISCO, providing valuable feedback to drive product and service innovations. Sales Acumen: Clearly communicate the value of DISCO’s offerings, uncover upsell and cross-sell opportunities, and foster long-term client relationships to enhance revenue growth. Meeting & Event Management: Plan and execute educational and networking events that motivate and engage clients. Who You Are 4+ years of experience in post-sales, customer success, account management, or related roles. Strategic thinker with a proven track record in developing account plans and managing SaaS client relationships. Exceptional interpersonal and communication skills. Proficient in identifying and capitalizing on upselling and cross-selling opportunities. Demonstrated leadership skills with the ability to own, drive, and deliver on client initiatives. Experience in planning and executing both internal and external meetings. Customer-centric with a proactive approach to account management and problem-solving.

Tabs is hiring a Customer Success Manager based in New York City. This position focuses on building strong relationships with clients and ensuring they get the most value from Tabs' solutions. Understanding client needs and guiding them to use services effectively are central to the role. Key responsibilities Develop and maintain relationships with clients to support their objectives Collaborate with teams across the company to deliver a consistent customer experience Promote product adoption and help clients benefit fully from Tabs' offerings Collect and analyze feedback from clients, providing actionable insights to improve products and services Location This role is based in New York City, NY.

Similarweb is hiring a Senior Customer Success Manager to support enterprise clients in New York, NY. This position focuses on building strong relationships and helping organizations get the most value from Similarweb’s solutions. Role overview The Senior Customer Success Manager works directly with a portfolio of enterprise customers. The goal is to drive engagement, address client needs, and maintain high levels of satisfaction. Success in this role comes from understanding each client’s objectives and ensuring their ongoing partnership with Similarweb is productive and valuable. What you will do Develop and maintain long-term relationships with enterprise clients Guide customers to maximize the value of Similarweb’s solutions Promote customer engagement and satisfaction across a diverse client base Requirements Experience managing enterprise customer relationships Strong communication and relationship-building skills Strategic mindset with a focus on client success

Role Overview Cato Networks is hiring a Senior Customer Success Manager in New York, NY. This role focuses on building strong client relationships and helping customers realize the full value of Cato's solutions. The Senior Customer Success Manager works closely with clients to understand their goals, offer personalized support, and promote long-term satisfaction with Cato's services.

Join Dealpath as a Customer Success Manager where you will spearhead the development of a dynamic team of Customer Success Managers, overseeing a portfolio of key customer relationships. Your primary goal will be to enhance customer retention, drive growth, and elevate customer satisfaction through the establishment of scalable processes and success metrics that will enable the Customer Success function to thrive. This role is ideal for a leader with a passion for customer-centricity, product orientation, and a commitment to coaching and mentoring others. You will focus on enhancing team performance and collaborating across departments to deliver exceptional value to our customers.

Join a dynamic team at assembly, a cutting-edge startup revolutionizing client engagement. As the inaugural Customer Success Manager, you will collaborate directly with our CEO, Support, and Sales teams to elevate client onboarding, retention, upsell opportunities, and overall satisfaction. We're seeking a driven, resourceful individual ready to immerse themselves in various aspects of our business, even stepping in for sales demonstrations during peak times. This role is perfect for someone eager to help shape our customer success processes from the ground up.

About the RoleWe are seeking an experienced Manager of Customer Success to lead and expand a team of Customer Success Managers tasked with enhancing long-term customer retention and product adoption within Playground's expanding client base. This pivotal leadership position requires you to oversee the strategic direction, implementation, and daily operations of the Customer Success Management (CSM) team, ensuring that each center within Playground feels valued, realizes tangible benefits, and continues to evolve with us.In this role, you will harmonize strategic initiatives with execution: enhancing scalable processes, cultivating your team's growth, and collaborating cross-departmentally to strengthen customer relationships and mitigate churn. You will significantly influence the customer experience for thousands of centers partnering with Playground, converting satisfied clients into enthusiastic advocates.This position is based in-person at our Union Square office in New York City or our LoDo office in Denver, where you will closely collaborate with Product, Engineering, Sales, and Onboarding teams to provide an exceptional post-launch customer experience as we expand nationwide.Key ResponsibilitiesLead & Cultivate a High-Performing Team: Manage, mentor, and develop a team of Customer Success Managers, nurturing a culture of accountability, inquiry, and customer dedication.Drive Retention & Growth: Enhance net revenue retention and logo retention across the portfolio by coaching CSMs on renewal strategies and commercial dialogues.Strategize & Execute: Collaborate with leadership to define and implement the customer success vision and roadmap, aligning with company objectives surrounding retention, adoption, and customer lifetime value.Enhance the Customer Journey: Develop and optimize post-onboarding workflows, health scoring systems, and engagement rhythms to elevate consistency and proactive outreach as Playground grows.Coach & Empower: Provide ongoing feedback, training, and performance assessments to ensure every CSM delivers a remarkable, consultative customer experience.Evaluate Success: Monitor essential customer success KPIs—net revenue retention, NPS, health scores, feature adoption, time-to-value—and leverage data to inform decisions and enhancements.Advocate for the Customer: Represent the voice of the customer in leadership discussions, championing their needs and ensuring Playground’s post-launch experience aligns with our mission and values.Qualifications3 to 5+ years of experience in Customer Success or related fields.Proven leadership experience managing a team.Exceptional communication and interpersonal skills.Strong analytical skills with a data-driven approach.Experience with CRM tools and customer success platforms.

About Connecteam: Connecteam is a dynamic startup based in Tel Aviv, dedicated to transforming the work experience for the 80% of the global workforce that operates without a desk. Our innovative business management platform empowers thousands of companies by simplifying workforce management and enabling teams to concentrate on what matters most: growing their business. Position Overview: The Enterprise Customer Success Manager will play a pivotal role in managing Connecteam’s relationships with large business and enterprise clients, ensuring their ongoing success and satisfaction. The ideal candidate will have a profound understanding of workforce management processes in extensive business settings and will showcase exceptional interpersonal skills to act as a trusted advisor to our customers. Utilizing their expertise in digital transformation, they will identify challenges, design customized solutions, and implement innovative strategies to enhance product adoption and deliver outstanding value. This is a fully remote opportunity. Key Responsibilities: Develop and implement tailored customer success plans aligned with clients' strategic business goals. Maximize customer value from their Connecteam investment and ensure effective utilization of their licenses. Provide consultative support to clients in resolving issues and achieving their objectives. Analyze customer data to monitor progress and pinpoint areas for enhancement. Stay informed on industry trends and best practices to provide top-tier support. Collaborate closely with various departments to drive customer success initiatives. Partner with clients to develop new use cases and success stories. Quickly address any escalated client issues using resources from across the organization.

About RenaissanceJoining Renaissance® means becoming part of a global leader in pre-K–12 educational technology! Our innovative solutions empower educators to analyze, customize, and create personalized learning paths for students, allowing them to focus on what truly matters—exciting learning experiences in the classroom. With our passionate employees and dedicated educational partners, we have significantly contributed to student growth, with Renaissance products utilized in over a third of US schools and in more than 100 countries worldwide.Every day, our commitment to our mission is exemplified through our core values: trust one another, achieve together, strive for excellence, own our actions, and continuously grow and adapt.Job DescriptionAt Renaissance, we believe that Customer Success hinges on understanding our customers’ desired outcomes and collaborating with them to maximize their value throughout their journey. As a Customer Success Manager II, you will play a vital role in guiding teachers and administrators through onboarding, nurturing, and renewal processes. Your objective is to not only retain customers but also to deliver an outstanding experience with our platform(s) that fuels successful student learning outcomes. This position involves managing District and School level accounts, and we seek an individual capable of driving successful implementations at scale while achieving Renaissance’s business goals.Territory: New YorkKey Responsibilities:Independently manage a portfolio of business across assigned territories, executing SOPs and developing proactive strategies tailored to customer segmentation and identified objectives.Ensure continuous customer satisfaction throughout their journey with Renaissance.Regularly contribute to identifying and documenting potential risks, applying knowledge of the local customer and territory context; escalate risks as necessary with some oversight.... (additional tasks will be included)

About Connecteam:Connecteam is a dynamic startup based in Tel Aviv, dedicated to revolutionizing the work experience for the majority of the global workforce, particularly deskless employees. Our innovative business management platform empowers thousands of organizations by simplifying team management and enabling them to concentrate on growth and operations.Role Overview:We are seeking a motivated and technologically adept Technical Customer Success Manager to become a vital part of our team. In this role, you will provide professional services to our clients, customize Connecteam features to fit their workflows, integrate our platform with other tools, and assist in migrating data from existing systems to Connecteam. You will collaborate closely with our Customer Success and R&D teams to enhance your expertise and deliver exceptional service, optimizing customer processes and onboarding to save them precious time.