Senior Customer Experience Manager

About Us: ether.fi stands at the forefront of the cryptocurrency revolution as one of the world's leading crypto companies, managing over $10 billion in assets. Our dedicated team of 30 technical experts has driven our profitability from day one, as we focus on developing impactful consumer applications.We envision a future centered on on-chain banking, with innovative products like Stake, Liquid, and Cash that allow users to earn yields through diverse DeFi strategies and utilize their assets in the real world via our credit cards. For insights into our offerings, explore public analytics on Dune for Cash and Stake.Position Overview: We are in search of a driven and seasoned Senior Customer Experience Manager to spearhead our Customer Experience function as we expand. You will manage support operations and craft the strategy, systems, and team necessary to deliver exceptional service across chat, email, and community channels. This hands-on leadership role involves coaching team leads and individual contributors, enhancing processes, and closely collaborating with product, risk, and engineering teams to enhance the end-to-end journey for all ether.fi members.

Join Headway as a Senior Data Science Manager specializing in enhancing Customer Experience. In this pivotal role, you will lead a team of skilled data scientists to leverage data insights that drive customer satisfaction and loyalty. Your expertise will be crucial in developing innovative strategies that improve customer interactions and overall experience.At Headway, we are at the forefront of transforming customer experiences through data-driven decisions. We value creativity, collaboration, and a passion for problem-solving. If you are ready to make a significant impact in a dynamic environment, we want to hear from you!

Betterment is looking for a Senior Manager, Customer Experience Programs & Automation to help shape how customers engage with the company. This position is based at Betterment HQ in New York City and centers on leading projects that enhance both the customer journey and automation efforts. Key Responsibilities Direct programs aimed at improving customer interactions and making processes more efficient through automation. Collaborate with teams across Betterment to implement strategies that keep the customer at the center of decision-making. Identify opportunities to raise customer satisfaction and retention by driving meaningful improvements. Role Focus This role focuses on building and executing initiatives that make customer experiences smoother and more effective. Success in this position means finding ways to streamline operations while keeping customer needs in sharp focus.

Are you passionate about enhancing customer satisfaction and driving engagement? Join Dandy as a Customer Experience Manager and play a pivotal role in shaping our customer journey. You will lead initiatives aimed at improving customer interactions and ensuring that our clients receive exceptional service at every touchpoint.

About the TeamAt DoorDash, we are dedicated to empowering local economies by creating innovative last-mile delivery technology. Our mission is to connect individuals with the local businesses they cherish, fostering growth in both commerce and community.The Consumer Retention Marketing team plays a pivotal role in cultivating enduring relationships with our customers. We achieve this through personalized, scalable, multi-channel experiences designed to elevate engagement and long-term value. Our focus is on linking consumers with the most pertinent products, merchants, and moments across DoorDash's diverse ecosystem, including emerging verticals such as Grocery, Convenience, Alcohol, and Retail, along with significant seasonal and cultural occasions.About the RoleAs the Senior Manager of Consumer Lifecycle Marketing for New Verticals & Occasions, you will oversee two synergistic teams:New Verticals: Engaged in ongoing lifecycle strategies that enhance adoption, engagement, and retention in burgeoning categories like Grocery, Convenience, Alcohol, and Retail.Occasions: Concentrated on impactful seasonal and cultural moments (e.g., Valentine’s Day, New Year’s) that stimulate substantial growth across both New Verticals and the Marketplace (Restaurants).This role necessitates a leader adept at simultaneously managing continuous lifecycle strategies and intricately planned, moment-driven campaigns, requiring a blend of strategic foresight and operational excellence.You will define and refine the lifecycle vision across both domains, translating business objectives into effective CRM strategies, while leading a dedicated team to execute high-quality, data-driven campaigns via email, push notifications, SMS, promotions, and in-app messaging. Collaborating closely with Lifecycle Marketing Leads and cross-functional stakeholders, you will ensure a unified approach to strategy and execution.

About EliseAIAt EliseAI, we are dedicated to transforming essential industries such as housing and healthcare. We believe that everyone deserves a stable home and access to quality healthcare, yet these crucial services can often be difficult to navigate. By integrating advanced AI agents into existing workflows, we enhance efficiency, lower costs, and elevate the overall experience for users.Housing: We streamline the process for renters to tour apartments, sign leases, submit maintenance requests, and maintain communication with property teams—bringing all essential services into one convenient platform.Healthcare: We simplify appointment scheduling, streamline intake forms, and facilitate effective communication between patients and providers, allowing everyone to focus on health rather than paperwork.With EliseAI, organizations can minimize manual tasks, enhance accessibility, and deliver a seamless experience across vital services. We recently secured a $250 million Series E round led by Andreessen Horowitz to further accelerate our mission.About The RoleEliseAI is on the lookout for a Customer Experience Enablement Manager to architect, implement, and continuously refine training and enablement programs for our Customer Success Managers (CSMs). You will be responsible for CSM onboarding, ongoing skills enhancement, certification, and performance metrics, ensuring that each CSM is fully equipped to promote adoption, retention, and growth across our customer base.

Join the Ramp RevolutionAt Ramp, we are redefining the landscape of finance for modern teams by harnessing the power of AI. We believe that AI is not just a trend; it is the cornerstone of future business operations. We are committed to investing in this transformative future and in the visionary individuals who will help shape it.Ramp is an innovative financial operations platform that empowers companies to conserve both time and costs. Our comprehensive solution integrates payments, corporate cards, vendor management, procurement, travel arrangements, and automated bookkeeping with intelligent features to optimize every dollar and hour spent. More than 50,000 businesses—ranging from family-owned farms to e-commerce leaders and space tech innovators—have collectively saved $10 billion and 27.5 million hours using Ramp. Established in 2019, Ramp is recognized as the fastest-growing corporate card and bill payment platform in the United States, facilitating over $100 billion in transactions annually.Our investors include renowned firms such as Lightspeed Venture Partners, Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, Redpoint, and ICONIQ, alongside over 100 angel investors who are founders or executives from top companies. The Ramp team is composed of exceptional leaders hailing from prestigious financial services and fintech organizations—such as Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, and Capital One—as well as tech giants like Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.Ramp has earned accolades including Fast Company’s Most Innovative Companies and LinkedIn’s Top U.S. Startups for over three consecutive years, as well as recognition in the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine’s Most Influential Companies.About the PositionRamp is seeking a dynamic Associate Manager to spearhead our Customer Experience (CX) team—the frontline representatives who embody the Ramp ethos for thousands of customers daily. This pivotal leadership role emphasizes our live phone support while ensuring that our standards are upheld across various channels, including chat and email. As a leader, you will cultivate a high-performance culture and set the tone for excellence and engagement, guiding your team to deliver outstanding service and support to our valued customers.

Role Overview DoorDash is hiring a Customer Experience Manager for the Strategy & Operations team. This position focuses on improving customer satisfaction and strengthening operational performance across the delivery network. The role involves leading key initiatives and working closely with teams from different parts of the company to shape strategies that improve the customer journey. Locations San Francisco, CA New York, NY Chicago, IL Seattle, WA

Role overview The Senior Experience Strategist at RAPP in New York plays a key role in designing customer journeys that strengthen brand loyalty and encourage deeper user engagement. This position blends creative thinking with analytical insight to craft solutions that advance business objectives. What you will do Create strategies aimed at enhancing customer experiences and building stronger brand relationships Work closely with colleagues from various disciplines to transform insights into practical plans Study market trends and consumer behavior to guide strategic recommendations Make sure experience strategies support overall business goals

As a Senior Manager of Web Experience at Justworks, you will lead a talented team in enhancing our online presence, ensuring a seamless user experience across our digital platforms. Your expertise in web design and functionality will help drive customer engagement and satisfaction. Join us to innovate and elevate our web strategies!

DoorDash is seeking a Senior Manager of Workplace Experience to help shape the culture and daily life of teams in New York, NY and San Francisco, CA. This position centers on building a workplace where employees feel supported and engaged. Role overview This leader will guide efforts to improve workplace policies, programs, and facilities. The goal: create an environment that encourages collaboration and sparks new ideas. The Senior Manager will also ensure team members have access to the resources and support needed to do their best work. What you will do Lead projects and initiatives that enhance employee satisfaction Develop and refine workplace policies and programs Oversee improvements to facilities and resources Promote a culture that values collaboration and innovation Location This role is based in New York, NY or San Francisco, CA.

Join DoorDash as a Senior Product Designer focused on enhancing customer experiences and ensuring integrity across our platform. As part of the Customer Experience & Integrity (CXI) Design team, you will lead innovative design solutions that safeguard millions of customers from financial harm while fostering trust with every interaction. Your role will involve collaborating with cross-functional teams to create user-centered designs that not only address critical pain points but also elevate the overall customer journey. This hybrid position offers the flexibility of working 1-2 days a week onsite at one of our design hubs, with the remainder from home.

Are you an experienced project leader excited by the opportunity to innovate and enhance traditional processes within the investment management sector? Do you excel at rallying diverse teams around ambitious initiatives and guiding intricate enterprise software projects to successful completion? If you are a strategic communicator with a knack for customer engagement, operational excellence, and technical execution, we would love to have you join our dynamic team.As a Senior Staff Project Lead for Customer Experience at Ridgeline, you will spearhead transformative implementations of our enterprise cloud solutions. Your role will involve collaborating closely with both internal teams and client stakeholders to define project scope, develop execution strategies, and ensure smooth delivery. Your consultative mindset, professional demeanor, and exceptional organizational skills will be vital in managing timelines, budgets, and quality. In this fast-paced environment, you will utilize leading-edge technologies, including AI tools like ChatGPT, to achieve outstanding results and enhance client satisfaction.At Ridgeline, our work culture is just as important as the products we create. We foster an ownership mentality, prioritize growth over comfort, and value transparent communication. We believe in positive intent, act decisively, and focus on providing solutions rather than just identifying problems. Celebrating victories and learning from challenges are integral to our resilient, collaborative, and high-achieving culture. If this resonates with you, we are eager to connect!You must be authorized to work in the United States without the need for employer sponsorship.

About EliseAIAt EliseAI, we are transforming critical sectors such as housing and healthcare. Securing quality housing and healthcare is a challenge for many, and our mission is to simplify this process. By seamlessly integrating AI agents into existing workflows, we enhance efficiency, reduce costs, and elevate the overall experience for all stakeholders.Housing: We revolutionize the apartment touring experience, streamline lease signing, facilitate maintenance requests, and ensure renters have continuous communication with their property management—bringing essential services into one accessible platform.Healthcare: We simplify appointment scheduling, assist with completing intake forms, and enhance patient-provider communication, allowing everyone to prioritize health over paperwork.With EliseAI, organizations can minimize manual tasks, boost accessibility, and provide a seamless experience across vital services. Recently, we secured a $250 million Series E funding round led by Andreessen Horowitz to accelerate our mission.About the RoleWe are seeking a dedicated CX Operations Manager to design, enhance, and scale the systems and processes that drive our customer support experience. You will serve as the operational partner for Support and Product leaders, managing workflows, tools, reporting, and AI-powered support capabilities, while consistently refining the flow of customer inquiries from intake to resolution.As the Zendesk administrator and CX tooling specialist, you will provide the technical foundation that enables our support team to scale efficiently while ensuring a consistently high-quality customer experience during this crucial growth period.

About Us:At Novo, we recognize that small businesses form the backbone of the U.S. economy, representing nearly half of GDP and the private workforce. Traditional banks often fail to provide the essential tools and support that these entrepreneurs need to thrive. Our mission at Novo is to disrupt the conventional banking landscape by creating an innovative banking platform tailored for small businesses (SMBs). We are passionate about empowering entrepreneurs, freelancers, startups, and SMBs to reach their financial objectives through a streamlined operating system that simplifies business banking, akin to the user-friendly experience of iOS. Our modern bank accounts and integrated tools are designed to save time and enhance cash flow, offering seamless solutions for tracking payments, international transfers, managing transactions, and more. In a short span, we have made a significant impact, assisting thousands of organizations in accessing efficient business banking solutions.About the Role:We are on the lookout for a Senior Data Analyst specializing in Growth and Customer Experience. In this pivotal role, you will harness the power of data to steer strategic initiatives and optimize business outcomes. If you are eager to transform small business banking through data-driven insights that enhance customer acquisition, lifetime value, and engagement, we would love to hear from you.Role Summary:As a Senior Data Analyst at Novo, you will serve as an essential analytical partner for our Marketing, Growth, and Customer Experience teams. Your main responsibility will be to spearhead our analytical strategy for customer acquisition and retention, fostering a culture of rigorous testing and learning to boost performance across all marketing channels, ultimately enhancing customer lifetime value and engagement. You will play a vital role in quantifying customer sentiment and ensuring that it is actionable alongside conversion metrics. Your responsibilities will include:Designing and executing experiments to validate hypotheses regarding key product features and marketing strategiesAnalyzing extensive data sets to unearth insights crucial for our future successConnecting upstream strategies with downstream resultsManaging data pipelines and results for market launch initiativesCollaborating with cross-functional teams, including Customer Experience, Product, Marketing, and Banking Operations, to implement and assess data-driven projectsIdentifying opportunities for growth and efficiency enhancements through thorough data analysis and strategic insights

Customer Experience ManagerJoin Glimpse as we redefine customer experience in the CPG sector! Located in New York City, this full-time, in-person role is your opportunity to lead the success of our mid-market and enterprise customers.About GlimpseGlimpse stands at the forefront of AI technology for Consumer Packaged Goods (CPG) brands. We automate essential back-office processes such as deductions management, revenue recovery, and cash application. Since our inception in April 2024, we've rapidly grown to serve over 200 clients and secured $52 million in funding from esteemed investors like a16z, 8VC, and Y Combinator.Our AI agents efficiently handle deduction data retrieval, charge validation, cash application automation, and dispute resolution for invalid claims. For instance, a single Glimpse agent successfully reviewed 17,000 deductions in less than 24 hours, uncovering over $10 million in recoverable revenue for a $1 billion CPG brand.Role OverviewAs a Customer Experience Manager, you will take charge of ensuring our customers' success on our platform. This dynamic role requires hands-on project management to facilitate data integrations, coordinate with customers for the necessary materials for dispute processing, and proactively drive customer satisfaction and success.You will also continuously enhance the customer experience by identifying areas for improvement, eliminating manual processes, and streamlining operations. This individual contributor role suits those who excel in ambiguous environments, act swiftly, and are passionate about transforming complex operational challenges into effective solutions.Key ResponsibilitiesOversee the post-sale journey for mid-market and enterprise clients, ensuring quick time-to-value while keeping customers engaged and achieving measurable results.Manage complex onboardings that involve multiple stakeholders, working across internal teams and customer contacts to resolve data integration issues.Proactively engage with customers to gather essential context and materials for effective dispute workflows.Monitor customer health and usage, identify potential risks early, and intervene proactively to mitigate issues.Handle incoming support requests and escalations, responding promptly and effectively, while knowing when to involve other teams.Identify manual tasks and develop systems to automate or enhance these processes over time.Translate customer feedback into actionable insights for product development, acting as the voice of the customer within our engineering and product teams.Collaborate with Account Managers on renewal and expansion discussions using customer adoption and health metrics.Desired QualificationsTop Qualities We SeekThe ideal candidate will possess a strong passion for customer success, exceptional project management skills, and a proactive approach to problem-solving. We are looking for individuals who can navigate ambiguity and deliver results swiftly.

At StubHub, we are dedicated to transforming the live event experience on a global scale. Whether someone is seeking to attend their inaugural event or their hundredth, our goal is to provide unparalleled joy from the moment they begin their ticket search until they step through the venue gates. This commitment extends to our sellers, ensuring that from fans selling a single ticket to promoters managing a global stadium tour, StubHub remains the safest and most convenient platform for millions of fans worldwide.As a Strategy & Analytics Manager within our team, you will occupy a pivotal role that bridges analytics, strategy, product management, operations, and finance. Your expertise in analytics will empower you to pinpoint high-impact efficiency opportunities, enabling you to influence cross-functional teams and drive strategic initiatives effectively. Join us in our mission to elevate customer experiences!

At Hover, we empower individuals to design, enhance, and safeguard the properties they cherish. Our proprietary AI, built on over a decade of real estate data, provides answers to timeless questions like, "How will it look?" and "What will it cost?" Homeowners, contractors, and insurance professionals trust Hover for precise, fully measured, and interactive 3D models of any property, all generated from a simple smartphone scan in just minutes.We are fueled by curiosity, a sense of purpose, and a collective dedication to serving our customers, communities, and one another. We believe that the best ideas emerge from diverse perspectives, and we take pride in fostering an inclusive, high-performance culture that inspires growth, accountability, and excellence. Supported by leading investors such as Google Ventures and Menlo Ventures, and trusted by industry giants like Travelers, State Farm, and Nationwide, we are transforming how people perceive and engage with their environments.Why You Should Join HoverDelivering an outstanding customer experience is at the heart of what we do. Although our product is designed to be intuitive and self-service-friendly, we are equally devoted to connecting directly with our users to ensure their success. Our Customer Experience team stands out in the industry, consistently receiving gratitude from users for the personalized and genuine assistance we provide. This role necessitates strong critical thinking, communication, and technical troubleshooting skills, as you will become a subject matter expert in our product and our customers, advocating for their best possible experience.Our Customer Experience teams operate through two main workflows: Inbound and Outbound. Specialists in both workflows spend the majority of their day assisting customers—resolving issues with speed, empathy, and creativity. All Specialists serve as vital liaisons for the customer voice internally, driving product improvements and go-to-market strategies that enhance the overall customer experience.This is a fast-paced organization. Hover is rapidly evolving, which means the team is continually learning, iterating, and growing alongside the product. If you thrive in dynamic environments and relish being part of a team that is creating something impactful, this role is for you.

Join Betterment as a Senior Manager of Workplace Experience, where you will play a pivotal role in shaping our workplace culture and enhancing employee engagement. Your mission will be to create a dynamic and inclusive environment that fosters productivity, collaboration, and well-being. You will lead initiatives that improve our workplace experience, ensuring that our employees feel valued and supported.

Join Oscar Health as a Senior Manager of Employee Experience within our dedicated People team. At Oscar, we pride ourselves on being the first health insurance company built on a full stack technology platform, always prioritizing our members' needs. Since our inception in 2012, we've aimed to redefine health insurance, creating a company that feels like a trusted family doctor.Role Overview:In this pivotal role, you will spearhead the design, implementation, and evolution of Oscar Health's workplace and cultural strategies. Your mission is to cultivate an environment where our employees feel valued, inspired, and empowered to excel. This position blends strategic oversight with hands-on execution, as you manage workplace operations across various locations, lead a cross-functional team to ensure seamless day-to-day services, and drive impactful cultural initiatives that enhance connection, engagement, and a profound sense of belonging. You will be a strategic leader who thrives at the intersection of facilities management, employee engagement, and culture-building.Your direct report will be the Head of Talent Engagement.Work Location: This role is based in our New York City office and requires a hybrid work arrangement, with three days of in-office attendance weekly. Thursdays are mandatory in-office days for team meetings and events, while the other two days are flexible to accommodate your schedule. #LI-HybridSalary Transparency: The base salary for this role ranges from $135,792 to $178,227 per year. Additionally, you will benefit from Oscar's employee benefits, unlimited vacation program, and annual performance bonuses.