Program Manager at Galaxy Digital Services | New York

About Us:Galaxy Digital Services stands at the forefront of digital asset innovation and data center infrastructure. We provide groundbreaking solutions that propel advancements in finance and artificial intelligence. Our vision is to leverage blockchain and digital asset technologies to redefine how value flows across the globe, and we are dedicated to developing the necessary products and services to realize this vision. Our comprehensive digital assets platform encompasses trading, investment banking, asset management, staking, self-custody, and tokenization technology. Additionally, we operate state-of-the-art data center facilities that support AI and high-performance computing, meeting the escalating demand for scalable energy and computational power in the U.S. At Galaxy, we operate at the crossroads of finance and technology, assisting institutions, startups, and developers in navigating the evolving digital economy. Under the leadership of CEO and Founder Michael Novogratz, our team combines extensive cryptocurrency knowledge with institutional experience, united by a commitment to shaping the future of Web3 and AI. Headquartered in New York City, we have offices across North America, Europe, the Middle East, and Asia. To explore our diverse offerings and innovative products, visit www.galaxy.com.Our Values:We are a dynamic team of innovators and achievers, dedicated to empowering investors and creators to energize the global economy. We seek individuals who flourish in a high-performance culture and embrace open feedback and a mission-driven mindset. Our culture shapes our operations and propels us toward our objectives.Pursue Excellence.Be Selective to Achieve Effectiveness.Maintain Strong Alignment with Flexibility.Encourage Transparent Disagreement.Support Independent Decision-Making.Build Exceptional Teams.

Who We Are:Galaxy Digital Services is a prominent global entity specializing in digital assets and data center infrastructure. We provide innovative solutions that propel advancements in finance and artificial intelligence. Our belief is that blockchain and digital asset innovation will revolutionize the flow of value globally, and we are dedicated to creating the products and services that will realize that vision. Our institutional digital assets platform encompasses trading, investment banking, asset management, staking, self-custody, and tokenization technology. Additionally, we invest in and manage state-of-the-art data center infrastructures to facilitate AI and high-performance computing, responding to the surging demand for scalable energy and computational resources in the U.S. We operate at the cutting edge of finance and technology, assisting institutions, startups, and developers as they navigate an increasingly digital economy. Under the leadership of CEO and Founder Michael Novogratz, our team merges extensive cryptocurrency expertise with institutional experience, all while maintaining a shared commitment to shaping the future of Web3 and AI. Galaxy is headquartered in New York City, with additional offices across North America, Europe, the Middle East, and Asia. For more information about our businesses and products, please visit www.galaxy.com.What We Value:We are a diverse group of innovative thinkers and rapid achievers united by our mission to empower investors and creators in energizing the global economy. We seek individuals who flourish in a culture of builders and high performers, embracing transparent feedback and a mission-focused approach. Our culture shapes how we work and drives us toward our goals.Strive for Excellence.Be Selective to Optimize Impact.Maintain High Alignment, Embrace Loose Coupling.Engage in Transparent Disagreement.Foster Independent Decision-Making.Construct Dream Teams.Who You Are:We are looking for an enthusiastic and driven early-career IT professional with a solid foundation in Computer Science to join our Desktop Support team. This role is tailored for those who view technical support not merely as troubleshooting but as an opportunity to build, automate, and enhance systems at scale.You will deliver hands-on deskside and remote support across various hardware, operating systems, SaaS platforms, and enterprise tools, while proactively identifying opportunities to eliminate repetitive tasks through scripting and automation. This position offers direct exposure to modern technological environments.

Who We Are:Galaxy Digital Services is a premier global innovator in digital assets and data center infrastructure, dedicated to providing solutions that propel advancements in finance and artificial intelligence. We are committed to revolutionizing the flow of value across the globe through blockchain and digital asset innovation, and we are actively developing the products and services that will shape this future. Our institutional digital assets platform encompasses trading, investment banking, asset management, staking, self-custody, and tokenization technology. In addition, we invest in and manage state-of-the-art data center infrastructure to support AI and high-performance computing, meeting the increasing demand for scalable energy and computational power in the United States. At Galaxy, we operate at the crossroads of finance and technology, assisting institutions, startups, and developers in navigating a digitally-driven economy. Under the leadership of CEO and Founder Michael Novogratz, our team combines extensive crypto knowledge with institutional expertise and a shared vision for shaping the future of Web3 and AI. Headquartered in New York City, Galaxy Digital Services has offices throughout North America, Europe, the Middle East, and Asia. To explore more about our initiatives and offerings, please visit www.galaxy.com.What We Value:We are a diverse collective of innovative thinkers and proactive individuals united in our mission to empower investors and creators in energizing the global economy. We seek individuals who thrive in a culture of high achievers and builders, embracing performance, transparent feedback, and a mission-driven approach. Our culture defines our working style and propels us toward our goals.Strive for Excellence.Selectivity for Effectiveness.Strong Alignment with Flexibility.Transparent Disagreement.Encourage Independent Decision-Making.Build Exceptional Teams.Your Role:We are seeking an Executive Assistant to provide comprehensive support to select members of our Asset Management Senior Team. Key responsibilities include client coordination, managing schedules, preparing reports, and facilitating effective communication within the team.

About Us:Galaxy Digital Services is a premier global innovator in the digital assets and data center infrastructure sector, providing transformative solutions that drive advancement in finance and artificial intelligence. We are advocates of blockchain technology and digital asset evolution, aspiring to revolutionize how value is exchanged globally through our pioneering products and services. Our expansive institutional digital assets platform encompasses trading, investment banking, asset management, staking, self-custody, and tokenization technologies. Additionally, we invest in and operate state-of-the-art data centers to support AI and high-performance computing, meeting the surging demand for scalable energy and computing capabilities in the United States. At the crossroads of finance and technology, we empower institutions, startups, and developers in navigating a digitally-driven economy. Under the leadership of our CEO and Founder Michael Novogratz, our team combines profound crypto expertise with institutional experience, united by a shared vision of shaping the future of Web3 and AI. Headquartered in New York City, our presence spans across North America, Europe, the Middle East, and Asia. For more insights into our offerings, please visit www.galaxy.com.Our Core Values:We are a diverse collection of innovative thinkers and dynamic achievers, passionate about empowering investors and creators to energize the global economy. We seek individuals who flourish in a culture of builders and high performers, embracing transparent feedback and a mission-centric approach. Our values guide our work and help us reach our aspirations.Strive for Excellence.Be Selective to Achieve Effectiveness.Maintain High Alignment with Loose Coupling.Encourage Transparent Disagreement.Foster Independent Decision-Making.Assemble Exceptional Teams.Who You Are:We are in search of a motivated individual with comprehensive expertise in React and JavaScript to join our Lending Team. You will contribute significantly to the enhancement of our Lending Architecture and play a crucial role in developing and expanding our user interfaces.As a member of the Lending Team, you will collaborate closely with our business partners to deliver a streamlined user experience. Your responsibilities will include maintaining the Lending UIs and shaping the UI/UX experience across the organization by contributing to our expanding portfolio of Front-End applications.

About Us:Galaxy Digital Services is a pioneering force in the realm of digital assets and data center infrastructure, dedicated to providing innovative solutions that enhance progress in the finance and AI sectors. We are committed to the belief that blockchain and digital asset advancements will revolutionize the flow of value globally, and we are actively developing the necessary products and services to realize that vision. Our comprehensive institutional digital assets platform includes trading, investment banking, asset management, staking, self-custody, and tokenization technologies. Additionally, we invest in and operate state-of-the-art data center infrastructure to support AI and high-performance computing, meeting the rising demand for scalable energy and computational resources across the U.S. At Galaxy, we operate at the crucial intersection of finance and technology, assisting institutions, startups, and developers in navigating the complexities of a digitally-driven economy. Under the leadership of our CEO and Founder, Michael Novogratz, our team merges extensive crypto expertise with institutional insights and a shared dedication to shaping the future of Web3 and AI. Headquartered in New York City, we maintain offices throughout North America, Europe, the Middle East, and Asia. For more about our businesses and products, visit www.galaxy.com.Our Values:We take pride in our diverse team of innovators and quick thinkers, united in our mission to empower investors and creators as they reinvigorate the global economy. We seek individuals who thrive in a fast-paced, performance-driven culture characterized by transparency and mission-oriented initiatives. Our cultural principles guide our work ethic and help us achieve our objectives.Pursue Excellence.Be Selective for Impact.Maintain High Alignment with Flexibility.Engage in Transparent Disagreement.Promote Independent Decision-Making.Assemble Outstanding Teams.Your Role:The Compliance Associate/VP will take charge of the daily compliance operations associated with our investment advisory services. The ideal candidate will possess a deep understanding of the Investment Advisers Act and relevant experience with the compliance obligations for SEC-registered investment advisers (RIAs) in both retail and institutional contexts. Key responsibilities will include overseeing regulatory compliance, managing investment guidelines and risk, implementing policies for all investment advisory engagements, and reviewing and approving marketing materials related to Galaxy Digital.

About Us:At Galaxy Digital Services, we are a pioneering force in the realm of digital assets and data center infrastructure, dedicated to providing innovative solutions that drive advancements in finance and artificial intelligence. Our vision is to harness the transformative power of blockchain and digital asset innovations to redefine global value exchange. Our comprehensive institutional digital assets platform encompasses trading, investment banking, asset management, staking, self-custody, and tokenization technologies. In addition, we invest in and manage state-of-the-art data center infrastructure to support AI and high-performance computing, responding to the escalating need for scalable energy and computational power in the United States. Operating at the nexus of finance and technology, we empower institutions, startups, and developers to thrive in a digitally-driven economy. Under the leadership of CEO and Founder Michael Novogratz, our team combines extensive cryptocurrency knowledge with institutional expertise and a shared commitment to shaping the future of Web3 and AI. Headquartered in New York City, we have a global presence with offices across North America, Europe, the Middle East, and Asia. Discover more about our innovative products and services at www.galaxy.com.Our Values:We are a diverse team of innovative thinkers and high achievers passionate about energizing the global economy for investors and creators. We seek individuals who excel in a builder-oriented culture that celebrates high performance, open feedback, and a mission-first mindset. Our culture guides our work and propels us toward our goals.Strive for Excellence.Be Selective to Effectively Succeed.Maintain High Alignment, Foster Loose Coupling.Encourage Transparent Disagreement.Promote Independent Decision-Making.Assemble Exceptional Teams.Your Role:We are on the lookout for an enthusiastic Talent Acquisition Coordinator to assist our Chief People Officer and bolster our recruitment initiatives. This position will involve scheduling interviews, managing candidate communications, maintaining hiring databases, and facilitating a seamless hiring process for both candidates and hiring managers. The ideal candidate will possess exceptional organizational skills, outstanding communication abilities, and a genuine passion for enhancing the candidate experience.

About Us:Galaxy Digital is a premier institution in the realm of digital assets and data center infrastructure, committed to delivering innovative solutions that propel advancements in finance and artificial intelligence. We hold a firm belief that blockchain and digital asset innovations will revolutionize the flow of value globally, and we are dedicated to creating the products and services that will realize this vision. Our comprehensive digital assets platform encompasses trading, investment banking, asset management, staking, self-custody, and tokenization technology. Additionally, we invest in and manage state-of-the-art data center infrastructure to support AI and high-performance computing, meeting the increasing demand for scalable energy and computing resources in the U.S. Our work resides at the crossroads of finance and technology, assisting institutions, startups, and developers in navigating a digitally native economy. Under the leadership of CEO Michael Novogratz, our team combines profound crypto knowledge with institutional expertise and a unified commitment to shaping the future of Web3 and AI. Galaxy is based in New York City and has a global presence with offices across North America, Europe, the Middle East, and Asia. To discover more about our businesses and products, visit www.galaxy.com.Our Values:We are a diverse team of innovative thinkers and agile doers, united in our mission to empower investors and creators to invigorate the global economy. We seek individuals who flourish in a culture of builders and overachievers, embracing high performance, open feedback, and a mission-oriented mindset. Our culture drives our methodologies and propels us toward our goals.Pursue Excellence.Select Wisely for Maximum Impact.Be Aligning Yet Independent.Encourage Transparent Disagreement.Promote Autonomous Decision-Making.Assemble Exceptional Teams.Your Role:As a vital member of the FP&A team, you will be instrumental in developing and maintaining data pipelines, financial models, and automated reporting that encompass our diverse business units, particularly focusing on trading and protocol services. Your contributions will provide essential insights directly to management reports aimed at individual traders, teams, and executive leadership.

Join Us at Glide!At Glide, we are transforming the banking landscape for the modern age. Our innovative embedded fintech platform empowers traditional financial institutions, such as community banks and credit unions, to deliver exceptional digital experiences for their customers.You will become part of a stellar team with engineering, product, and growth backgrounds from industry leaders like Stripe, Google, and Amazon. We are seeking an exceptional Digital Program Manager to support our mission of expanding our product offerings to hundreds of banks. Join us in redefining the age-old financial sector!

Who We Are:Galaxy Digital Holdings Ltd. is at the forefront of the digital assets and data center infrastructure landscape, offering innovative solutions that drive advancements in finance and artificial intelligence. We are dedicated to revolutionizing the way value is exchanged globally through blockchain and digital asset innovation, crafting products and services that will define the future. Our comprehensive institutional digital assets platform includes trading, investment banking, asset management, staking, self-custody, and tokenization technology. Additionally, we invest in and manage state-of-the-art data center infrastructure that supports AI and high-performance computing, responding to the rising demand for scalable energy and computing solutions across the U.S. Operating at the intersection of finance and technology, we empower institutions, startups, and developers to thrive in a digitally native economy. Under the leadership of CEO and Founder Michael Novogratz, our team combines extensive cryptocurrency expertise with institutional experience, united in our mission to shape the future of Web3 and AI. Galaxy is headquartered in New York City, with a global presence across North America, Europe, the Middle East, and Asia. To discover more about our businesses and offerings, please visit www.galaxy.com.What We Value:We are a diverse collective of forward-thinking individuals who are passionate about energizing the global economy for investors and creators. We seek team members who excel in a culture of innovation and achievement, embracing high performance, constructive feedback, and a mission-driven mindset. Our culture defines our work ethic and propels us toward our goals.Strive for Excellence.Be Selective for Effectiveness.Align Closely, Operate Independently.Engage in Transparent Disagreement.Empower Independent Decision-Making.Form Exceptional Teams.Who You Are:You may not see a position that aligns perfectly with your skill set, but you are enthusiastic about joining the Galaxy team. You are a believer in the transformative power of blockchain technology and are eager to contribute to the creation of a new economic landscape.What We’re Looking For:A genuine passion for Fintech, Cryptocurrency, blockchain technology, and digital communities.A good sense of humor.A collaborative and adaptable working approach.Proactive and entrepreneurial mindset.

About Us:Galaxy Digital Services is a premier innovator in digital assets and data center infrastructure, driving advancements in finance and artificial intelligence. We envision a future where blockchain technology revolutionizes the global flow of value, and we are dedicated to creating the leading products and services to realize that vision. Our comprehensive institutional digital assets platform includes trading, investment banking, asset management, staking, self-custody, and tokenization technology. We also invest in and operate state-of-the-art data center infrastructure to support AI and high-performance computing, meeting the rising demand for scalable energy and computing resources in the U.S. At the crossroads of finance and technology, we strive to assist institutions, startups, and developers in navigating the digital economy. Under the leadership of CEO and Founder Michael Novogratz, our team combines extensive cryptocurrency expertise with institutional knowledge and a shared commitment to shaping the future of Web3 and AI. Headquartered in New York City, Galaxy has offices across North America, Europe, the Middle East, and Asia. To discover more about our businesses and offerings, please visit www.galaxy.com.Our Values:We are a diverse and dynamic team of innovative thinkers and high achievers dedicated to empowering investors and creators to invigorate the global economy. We seek individuals who thrive in a culture of builders and overachievers, embracing high performance, transparent feedback, and a mission-driven approach. Our culture defines our work ethic and propels us towards our goals.Strive for Excellence.Be Selective to Be Effective.Stay Highly Aligned, Loosely Coupled.Encourage Transparent Disagreement.Foster Independent Decision-Making.Create Dream Teams.Galaxy Internship Program Overview:The Galaxy NYC Summer Internship Program is an engaging and enriching nine-week experience held at our New York headquarters. Throughout the program, you will gain practical, hands-on experience alongside our Onboarding team. Interns will also partake in professional development sessions, enjoyable social activities, and networking opportunities with senior leadership.Program Dates: June 8th – August 7th

Role overview The City of New York is seeking a Program Manager to coordinate and oversee initiatives that support the well-being of New Yorkers. This role involves guiding programs from planning through execution, with a focus on meeting community needs and strengthening public services. What you will do Lead multiple projects designed to improve quality of life across the city Coordinate efforts between departments and stakeholders to keep programs on track Apply project management skills to ensure timely and effective delivery of services Support strategic planning and help shape programs that respond to community priorities Location This position is based in New York City.

The City of New York is hiring a Senior Program Manager to guide major projects that impact residents across the city. This position calls for strong leadership and a strategic approach to managing programs that touch millions of New Yorkers. Key responsibilities Direct and coordinate programs from initial planning through to execution Track progress to ensure objectives and deadlines are achieved Work closely with teams and stakeholders from various city departments Spot potential risks and address issues as they come up Requirements Demonstrated experience leading complex projects or programs Strong skills in organization and communication Background in strategic planning and project oversight This role is based in New York City and supports initiatives with citywide reach.

Role overview The Program Counselor at the City of New York plays a direct role in supporting community programs designed to benefit local residents. The position involves daily interaction with participants, providing guidance and encouragement as they work toward their goals. Program Counselors help connect individuals with resources and offer steady support throughout their involvement in city programs. What you will do Meet individually with program participants to understand their needs and connect them with available city resources. Provide practical advice and support to help individuals achieve both personal and program-related goals. Work alongside community partners, city staff, and other stakeholders to improve program effectiveness. Support the City’s broader mission of community development through consistent engagement and program assistance. Location This role is located in New York, NY.

Gen Digital Inc. brings together well-known brands such as Norton, Avast, LifeLock, and MoneyLion, serving nearly 500 million users across more than 150 countries. The company’s work centers on cybersecurity, online privacy, identity protection, and financial wellness. Gen’s culture values innovation, teamwork, and a range of perspectives. Employees experience a flexible work environment and support for both personal and professional development. Internship overview The IT Support Internship in New York, NY provides hands-on experience as part of a collaborative IT team. This role involves working with both Mac and Windows systems, supporting daily technical needs, and helping to keep IT operations running smoothly. What you will do Deliver technical support for Mac and Windows environments Assist with setting up audio/visual conference rooms Help maintain IT operations and manage hardware imaging tasks Take part in IT projects, including an IT Organization Project and an E-Waste & Equipment Recycling initiative Who should apply This internship suits those interested in building technical skills and gaining IT knowledge. Curiosity about technology and a collaborative approach are valued. Location New York, NY, USA

Join Anchorage as a Technical Program Manager and take charge of impactful initiatives that drive our engineering organization forward. In this role, you will proactively identify critical challenges and own their resolution from inception to completion. Your expertise will be essential in delivering complex, multi-quarter projects that require collaboration across various teams and functions. You will facilitate prioritization, guide technical decisions, and implement processes that enhance team effectiveness. We seek a candidate who possesses a blend of technical acumen and strategic insight, excels in uncertain situations, and has a demonstrated ability to translate intricate, open-ended challenges into actionable programs that propel business success.Our Factors of Growth & Impact have been established to empower our team members to effectively measure their contributions, receive constructive feedback, and engage in a fulfilling learning journey while excelling in their roles.

The Digital Marketing Program Manager plays a pivotal role in managing client relationships and steering the strategic vision of multi-channel digital marketing initiatives. Acting as the primary client liaison, this position ensures that business objectives align seamlessly with campaign execution. The Program Manager leads various projects, collaborates with stakeholders on campaign strategies, and guarantees the achievement of measurable marketing results.Key ResponsibilitiesAct as the main contact for clients, overseeing expectations, relationships, and communication.Collaborate with clients and internal teams to establish program goals, campaign strategies, and success metrics for digital marketing endeavors, including websites, email campaigns, content creation, and social media.Authorize project timelines and allocate resources, keeping in mind dependencies and team capabilities.Design comprehensive user journeys, considering potential campaign growth with relevant marketing assets.Transform client objectives into actionable project plans and manage delivery across multiple campaigns.Work closely with creative, digital, and analytics teams to guarantee high-quality, results-oriented execution.Monitor program performance, analyze results, and present insights and recommendations to clients.

What is the role?As a Program Manager at Elliptic, you will play a pivotal role in delivering onboarding, enablement, and advisory support to our diverse clientele throughout their compliance journey with Elliptic's innovative products. Your primary focus will be on partnering with regulated financial institutions, crypto-native organizations, and fintech companies to effectively operationalize financial crime compliance programs, navigate the complexities of crypto asset regulatory obligations, and enhance the return on investment (ROI) from Elliptic solutions.In this hands-on position, you will be instrumental in providing exceptional client experiences that foster adoption, instill compliance confidence, and contribute to long-term customer success.Key ResponsibilitiesClient-Facing Delivery & ImplementationLead the deployment and configuration of Elliptic’s compliance and blockchain analytics solutions for enterprise customers, particularly in service-led engagements, ensuring alignment between technical setup, compliance use cases, and operational requirements.Facilitate customer onboarding and enablement sessions, ensuring stakeholders comprehend how to configure, interpret, and integrate Elliptic tools into their existing workflows.Deliver tailored advisory services related to crypto transaction monitoring, blockchain risk typologies, customer risk scoring, and regulatory obligations (e.g., Travel Rule, crypto AML).Operational ExecutionOwn and manage client engagements, tracking all operational aspects to ensure timely delivery of scoped project milestones within agreed timelines and service level agreements (SLAs), while providing transparent updates on progress, issues, and risks.Collaborate with Sales, Customer Success, and Product teams to facilitate a seamless transition from sales to go-live, and contribute to feedback loops for product enhancement.Provide project coordination including agenda planning, documentation, follow-ups, and managing action items for implementation and service delivery engagements.Knowledge Development & MethodologyContribute to the continuous improvement of delivery methodologies and playbooks by sharing insights and lessons learned from client interactions.Stay informed on the latest trends in crypto compliance, typologies, and regulatory changes that could influence client compliance frameworks or product usage.

About Gen Digital Gen Digital Inc. develops cybersecurity, online privacy, identity protection, and financial wellness solutions for nearly 500 million users in over 150 countries. The company’s brands include Norton, Avast, LifeLock, and MoneyLion. Gen Digital’s mission centers on helping people secure and manage their digital and financial lives. The team values diverse backgrounds, encourages open discussion, and supports ongoing learning. Gen Digital believes that a mix of experiences and perspectives strengthens its work. The company also sees AI as a tool to help accelerate progress and deliver results. Employees benefit from flexible work arrangements, competitive pay, wellness programs, and resources designed to help them succeed. Software Engineer Intern – Role Overview This internship takes place in New York, NY. Interns gain hands-on experience in technology, with a focus on cybersecurity. The program is designed to help students build practical skills, contribute to meaningful projects, and strengthen their resumes. Gen Digital welcomes applicants who are eager to learn and ready to make an impact during their summer internship.

Role Overview NBCUniversal Media, LLC is hiring a Digital Account Manager in New York. This role manages client relationships and oversees the execution of digital advertising campaigns from start to finish. What You Will Do Serve as the main point of contact for clients running digital campaigns Coordinate with internal teams to deliver marketing solutions tailored to client goals Monitor campaign progress to ensure deliverables meet expectations Collaboration Work closely with colleagues across departments to develop and implement digital strategies that align with client objectives.

The New York City Department of Homeless Services (DHS) is the largest organization in the United States dedicated to preventing and addressing homelessness. In collaboration with various City agencies and nonprofit organizations, DHS proactively works to prevent homelessness, reduce street homelessness, provide temporary shelter, and ensure that individuals and families are connected to stable housing, all while prioritizing accountability, empathy, and equity.DHS is dedicated to continuous improvement and employs innovative strategies to deliver high-quality services that support a swift transition from shelter to self-sufficiency. The agency oversees hundreds of facilities and operates with a multi-billion-dollar budget to address the diverse needs of New Yorkers experiencing homelessness.The Division of Shelter Operations manages the daily operations of the agency’s Single Adult, Adult Families, and Families with Children shelter systems, which include both directly operated and contracted providers. This division focuses on rehousing all shelter populations and implementing programming and shelter initiatives. It is committed to ensuring that services for the City’s most vulnerable population are delivered 24/7, across all five boroughs.The Department of Homeless Services is seeking one Administrative Community Relations Specialist NM-I to serve as a Program Coordinator. This role will involve:Preparing evaluation reports, policies, procedures, and workflows by researching relevant information and utilizing insights gained from personal observations and program plans to document the development and implementation of programs and policies.Planning and implementing direct community development programs through evaluations and consultations with key personnel to enhance service delivery.Making recommendations on policies, procedures, and programs by analyzing current systems and researching alternative methods to improve service delivery and workflow, integrating best practices.Analyzing program operations and policies by collecting and reviewing statistical data to provide agency leadership with documentation for funding and long-term planning.