Process Lead - Operations Team in New York

Join Gopuff as a Process Lead within our dynamic Operations team in New York. As a vital member of the leadership team, you will report directly to the Site Leader or Manager and play a key role in ensuring seamless order accuracy and prompt delivery to our valued customers. During your shift, you will oversee the performance and daily operations of the Pack and Receive and Kitchen teams, driving the success of the team through effective coaching and motivation, all while focusing on enhancing the customer experience for each order. Our customers are our top priority.At Gopuff, we are committed to delivering everyday essentials to our customers, day and night, rain or shine. We are building a team of innovative thinkers and bold risk-takers eager to transform the retail landscape more rapidly than ever before. And if you enjoy snacks, that’s a bonus!Key Responsibilities:- Manage order packing and inbound inventory during low volume/minimal staffing periods.- Complete Inventory Control and Quality Assurance (ICQA) during low volume/minimal staffing periods.- Support the associate team in maintaining workflow during shift coverage gaps, utilizing carts, pallet jacks, dollies, and other equipment as needed.- Direct and coordinate all associate activities throughout your shift.- Promptly escalate any site-related issues to Site Leadership, Regional Leadership, and Live Monitoring for resolution.- Ensure completion of opening and closing checklists for the Operations Associate team.- Oversee the execution of all facility operations and delivery processes during your shift, ensuring subsequent shifts are set up for success.- Develop and train new associates in the site and kitchen (when Site Leadership is unavailable).- Facilitate manual intervention of driver routing and dispatching.- Conduct shelf move activities for reorganization and backstock purposes.- Implement all site-specific projects or initiatives, including but not limited to audit counts, new hire onboarding, food safety, and cleanliness audits.- Conduct damage and expiry process audits and assist in meeting performance objectives related to site labor management, order volume, packing times, mispack rates, inventory accuracy, and identifying bottlenecks.- Perform troubleshooting and root cause analysis for defects during your shift.

Join the Future of Legal Services with Crosby!At Crosby, we are not just another law firm; we are pioneers in transforming corporate legal services through innovative technology. Our dedicated team of legal professionals and technologists work together to revolutionize how legal work is delivered, ensuring that complex document reviews are conducted with unmatched speed and accuracy.Founded by industry leaders Ryan and John, our mission is to blend the art and science of legal work, creating a system that enhances efficiency and quality. We are committed to redefining the lawyer-machine relationship, focusing on delivering outcomes over software solutions.Our vibrant office culture in New York City thrives on collaboration, creativity, and in-person engagement.

About N1:N1 stands at the forefront of blockchain innovation as the first hyper-performant, horizontally scalable network, enabling trustless computing on a global scale. Our diverse team, with members from esteemed institutions such as Harvard, CMU, DFINITY, VMWare, and Galaxy Digital, is supported by leading investors like Founders Fund, Kraken Ventures, and Amber Group.Position Overview:As the Operations Lead at N1, you will play a pivotal role in driving our internal operations and external initiatives while collaborating closely with the executive team. Your responsibilities will encompass strategic planning, legal and financial oversight, and the execution of various special projects.

About UsAt Rain, we are pioneering the future of payments on a global scale. Our dynamic team comprises enthusiastic innovators and seasoned entrepreneurs dedicated to transforming financial transactions through the practical application of stablecoins. We facilitate seamless card transactions, international payments, B2B transactions, remittances, and more, in partnership with fintech companies, neobanks, and institutions. Join us at this hypergrowth company backed by prestigious investors in the fintech, crypto, and SaaS sectors, including Sapphire Ventures, Norwest, Galaxy Ventures, Lightspeed, and Khosla. If you are driven by curiosity, boldness, and a passion for creating a borderless financial future, we welcome your interest.Our EthosWe promote an open and inclusive work environment where employees can thrive and develop in roles that align with their aspirations. Every team member has the freedom to share ideas and contribute to the vision and direction of our company.Role OverviewWe are seeking a Customer Experience (CX) Team Lead to enhance and expand our user support services. You will lead a team responsible for managing customer interactions via chat, email, and phone. The ideal candidate is a proactive leader with a blend of empathy and efficiency, committed to operational excellence and collaborative improvement of the customer experience.Revolutionize the usage of stablecoins in everyday financial transactions.Join a purpose-driven team that prioritizes accuracy, transparency, and customer trust.Enjoy a hybrid work model allowing collaboration at our New York office while offering flexibility.Explore opportunities for advancement into CX leadership, operations, or cross-functional roles.Your ResponsibilitiesLead and mentor a team of CX Associates by establishing goals, providing consistent feedback, and nurturing a culture of accountability, empathy, and growth.Manage daily operations to ensure adherence to service level agreements (SLAs), quality assurance standards, and escalation procedures.Analyze key performance indicators (CSAT, QA, first response time, resolution time) and translate findings into actionable strategies for improvement.

Role Overview Rowspace is hiring a Business Operations Lead to work closely with the founders in New York City. This person will play a central role in shaping the company’s direction, working on a mix of strategy and hands-on execution. The position calls for someone who thrives on tackling complex challenges and can move from idea to action across go-to-market, product, and financial priorities. The role covers a wide range of responsibilities: from building financial models and engaging with customers to identifying and solving team gaps. Success here means turning high-level goals into concrete results and collaborating across functions to keep the company moving forward. What You Will Do Drive strategic initiatives from start to finish, including go-to-market plans, pricing models, and market segmentation efforts. Serve as the analytical partner to the founders by developing analyses and frameworks that guide major decisions. Gather and synthesize insights from customer feedback, pipeline data, and product usage to shape recommendations. Join customer-facing work, such as discovery calls, product demos, onboarding, and quarterly business reviews. Lead cross-functional projects that lack a clear owner, ensuring important work gets done. Support hiring and help build the Rowspace team as the company grows. What We’re Looking For 3–7+ years of relevant experience, likely from management consulting, investment banking, private equity, or a high-growth startup, where solving complex problems was a core part of the job. Strong analytical skills, including experience building financial models, analyzing markets, and adjusting pricing strategies. Self-motivated and proactive; able to set priorities and focus on what matters most without close supervision. Clear and effective writing skills, with the ability to turn complex topics into straightforward memos or presentations. Comfortable working in ambiguous situations and shifting quickly between different types of work, from competitive analysis to customer meetings to recruiting. Interest in the financial services sector and a desire to build deeper industry knowledge.

About KalshiKalshi is pioneering a revolutionary category in finance: prediction markets. We empower individuals to engage in trading based on the outcomes of diverse events, transforming inquiries about the future into viable financial assets. After years of advocacy, Kalshi has achieved the historic legalization of prediction markets in the United States and is currently recognized as the fastest-growing financial market in the nation, featuring thousands of markets spanning politics, economics, finance, weather, technology, artificial intelligence, culture, and beyond.At Kalshi, we envision the potential for prediction markets to become the largest financial market globally, as they enable the conversion of any situation into a financial position.Our vision: build the largest financial market on the planet.Our mission: inject more truth into the world through the transformative power of markets.Our culture thrives on exceptional talent, hard work, and enjoying the journey. We are seeking ambitious and outstanding individuals to join our close-knit team in shaping the future of financial markets.Your RoleAs the Operations Risk Lead, you will be crucial in maintaining the stability and integrity of Kalshi's markets by managing post-trade processing and operational risk across our exchange. You will monitor trading activities continuously, safeguard customer positions, and act as the primary point of contact for clients and clearing members facing operational challenges. Your contributions will be vital in protecting participants, minimizing risk, and influencing the systems that drive Kalshi's next-generation markets.Key ResponsibilitiesOversee daily trading and clearing operations across both existing and new markets, ensuring accuracy, timeliness, and compliance.Serve as the main liaison for clients, brokers, and clearing members addressing trade or system issues, ensuring timely resolution and effective communication.Continuously assess risk exposure, system performance, and operational controls; promptly escalate and collaborate with engineering and risk teams to address and resolve issues.Proactively identify operational risks and assist in the creation and enhancement of automated monitoring and exception-handling systems.Lead or participate in incident response, root-cause analyses, and post-mortem evaluations to ensure actionable outcomes and ongoing operational enhancements.Collaborate across teams to drive continual improvements in risk management processes.

About Codes HealthCodes Health is revolutionizing the medical record retrieval process with our innovative platform. Traditional methods are often slow and prone to errors, but our AI-driven system ensures that decision-ready records are provided quickly and accurately.Founded over a year ago, we are experiencing remarkable growth, doubling our volume month-over-month and positioning ourselves as leaders in our field. Our services cater to a diverse range of sectors, from Personal Injury Law to Specialty Healthcare. We are a well-capitalized and rapidly expanding team with ambitions to grow exponentially.Our mission is to automate the record retrieval process through cutting-edge engineering and unwavering commitment to excellence.About the RoleAs an Operations Lead, based in New York, NY, you will play a pivotal role in overseeing the daily functions of our Records Retrieval Team. This is a full-time, in-person position requiring a minimum of 3 years of relevant experience.Your responsibilities will include building and nurturing the team from the ground up—encompassing hiring, training, process design, and performance management. We seek a proactive individual capable of thriving in an autonomous environment, with a vision for both immediate and long-term success.We value our culture deeply. The way we collaborate, treat one another, and build our organization is paramount, and we are looking for someone who shares this ethos.What You’ll DoDevelop onboarding and ongoing training programs for records personnel.Establish and monitor performance metrics for the Records Team, both collectively and individually.Reorganize internal structures to enhance efficiency and recognize high achievers.Design and implement daily operational processes and SOPs for the Records Team.Assess internal capacity and margin limitations to align with new customer demands and volume increases.Create operational enhancements (Dashboards, Zapiers, Retool, etc.) to improve tracking and visibility.Collaborate with the engineering team to develop new internal tools that optimize record retrieval operations.Who You AreYou are an exceptional operator with a minimum of 3 years of experience in operations management, demonstrating a strong ability to lead and innovate.

About UsAt Ideals, we are a pioneering global B2B SaaS provider, celebrated for being the most highly rated and customer-centric brand in the secure business collaboration sphere. We empower over 2,000,000 users from 300,000 companies worldwide to manage critical processes and make essential decisions with ease, enhanced quality, and reduced time commitments.Ideals Virtual Data Room (VDR): Facilitating secure document sharing and collaboration for due diligence, fundraising, corporate reporting, licensing, clinical trials, and complex transactions.Ideals Board: A collaboration platform designed for boards and leadership teams to make faster, safer, and more compliant decisions.The RoleWe are seeking a dynamic Sales Team Lead to spearhead our growth initiatives with advisory clients and reinforce our status as the premier Virtual Data Room (VDR) provider in North America. Based in New York City and reporting directly to the VP of Sales, you will oversee a team of six Business Development Associates in expanding our market footprint within the advisory sector, forging strategic partnerships, and achieving ambitious revenue goals.Your leadership will have a direct impact on our competitive strategy, operational scaling, and the enhancement of the client experience for advisors utilizing our innovative VDR solutions.Compensation package includes a base salary of $115,000 - $140,000, with 50% fixed and 50% performance-based variable compensation.

The OpportunityJoin us at doji, where we are revolutionizing the fashion shopping experience through innovative AI avatars. Our team is dedicated to developing state-of-the-art diffusion models and crafting unique, personalized interfaces that enhance user interactions.Based in New York City, our small yet dynamic group comprises creative builders with exceptional taste and deep expertise in artificial intelligence. Our team members have previously launched successful consumer products at leading companies such as Apple, DeepMind, Meta, and various startups. With backing from notable investors like those behind OpenAI and SKIMS, we stand at the cutting edge of technology, culture, and AI.The RoleWe are seeking an Operations Lead who will oversee special projects and ensure smooth operational processes at doji. This is an in-person position at our NYC office.As the Operations Lead, your responsibilities will include:Collaborating directly with our founders to implement impactful special projects.Managing customer support to guarantee quality and timely responses.Analyzing data to extract valuable user insights and enhance our product offerings.Overseeing contractor teams responsible for AI data collection and product curation.Conducting quality assurance on our product and AI training data pipeline.Contributing to overall product strategy and user experience development.You are an ideal candidate if you:Can identify operational bottlenecks and devise effective solutions.Communicate clearly and effectively, both in writing and verbally.Have the ability to synthesize complex data into actionable insights.Thrive in a fast-paced startup environment and adapt quickly to changing priorities.Harbor aspirations of becoming a founder one day.Bring a strong drive and enthusiasm to the role.Bonus points if you:Have experience working at a high-growth startup.Possess knowledge of the fashion industry.Have a keen sense of taste and fashion sensibility.Are skilled in data analysis tools such as Mixpanel and SQL.

Bastion builds technology for financial institutions and enterprises to issue regulated stablecoins, manage reserves, and support digital finance operations. The platform combines stablecoin issuance, secure custody, and orchestration for cross-border payments, on/off-ramps, and conversions. Bastion’s APIs help businesses develop and expand stablecoin networks while meeting compliance requirements and growing revenue. For more details about Bastion’s mission and team culture, see the Guide for Candidates. Role overview The Customer Operations Lead acts as the primary support contact for Bastion’s partners, especially during a major integration. This position manages daily escalations, triages technical issues, and works closely with engineering, product, finance operations, and compliance teams to resolve challenges. Building scalable processes, developing a knowledge base, and introducing tools for efficient support are central to this role. What you will do Respond to partner inquiries and handle escalation workflows directly, not just through documentation or delegation. Define and update the scope of support as the partner network expands. Create sustainable processes and resources to support partners at scale. Develop and manage the BPO approach as inquiry volume grows, maintaining high service standards. Select, implement, and optimize AI-powered support tools, such as knowledge bases for AI agents and automated triage systems, to improve efficiency without adding headcount. Regularly assess and enhance support tools and workflows for performance and effectiveness. Work cross-functionally from day one, collaborating with engineering on technical issues, product on documentation, and compliance on regulatory processes. Requirements Experience with automation workflows, AI tools, or platforms like Claude Code is a strong plus. Skill in identifying and removing repetitive manual tasks through smart tool selection and process design. Good judgment in choosing when to automate and when a personal approach is needed. Comfort working across teams and disciplines to resolve partner issues quickly and accurately. Location This position is based in New York City.

ReKlame Health is a clinician-led provider group in New York, using technology to deliver behavioral health care, addiction treatment, medication management, crisis intervention, and care coordination. The organization is committed to making mental health services accessible to people who have often faced barriers to care. Each year, millions of adults in the U.S. experience mental health challenges, and opioid overdose remains a leading cause of death for those under 50. ReKlame Health works to close these gaps by making high-quality behavioral health and addiction services available to more people. Role overview The Business Operations Lead will drive improvements in the systems and workflows that support ReKlame Health’s growth. This New York-based role reports to the CEO and collaborates closely with the Head of Clinical Operations and other leaders. The position is well-suited to someone who enjoys solving complex problems, stays organized in busy settings, and can turn challenges into practical solutions. The Business Operations Lead will help refine daily operations and set the stage for future expansion. Main responsibilities Develop and improve internal systems and workflows for both business and clinician operations Streamline onboarding and credentialing processes Support recruitment and workforce planning Contribute to growth initiatives and key company objectives Work with the CEO and leadership team to drive operational improvements Who will succeed in this role Strong problem-solving skills and comfort with complex challenges Ability to stay organized and manage multiple priorities Interest in understanding how different business functions connect Enjoys building structure and clarity in organizations that are evolving This position offers the chance to help shape ReKlame Health’s future and contribute to greater health equity and access to mental healthcare.

The mission of The New York Times is to seek the truth and help people understand the world. Our commitment to independent journalism is at the core of everything we do. With a world-renowned newsroom, we send journalists to report from nearly 160 countries, focusing on delivering exceptional journalism across various platforms, including print, audio, and digital.The New York Times Magazine is seeking a detail-oriented and proactive Operations Manager. In this role, you will provide comprehensive administrative support to the Creative Director and the Director of Photography for the Sunday Magazine while overseeing critical operational responsibilities for the Art and Photography teams. We are looking for a direct communicator who excels in prioritizing tasks and thrives in a fast-paced, high-pressure environment.As an ideal candidate, you possess outstanding organizational and communication skills, are adept at handling complex scheduling and administrative tasks, and can manage essential finance-related processes. You will demonstrate the ability to balance competing demands from senior stakeholders with diplomacy and sound judgment. A successful Operations Manager not only accomplishes tasks but also anticipates needs and devises solutions to enhance the efficiency of the Art and Photography departments.This is an on-site position at our New York City headquarters, reporting to a Senior Operations Manager. It is a full-time, in-person role requiring four days a week in the office.

AstralAt Astral, our mission is to enhance the productivity of the Python ecosystem by developing cutting-edge developer tools that empower developers to deliver exceptional software more swiftly.We are widely recognized for our open-source projects such as uv, Ruff, and ty, which represent some of the fastest-growing software initiatives in history. Our community comprises tens of millions of developers worldwide, built on the trust we have established by consistently delivering impactful, high-quality tools. Recently, we unveiled the private beta of our inaugural commercial product, pyx, and have been collaborating closely with leading software firms ahead of our general availability.The RoleWe are in search of our inaugural dedicated Business Operations Lead to facilitate Astral’s expansion into its next growth phase. You will collaborate intimately with the executive team and liaise across marketing, talent acquisition, sales, operations, and finance to propel key initiatives forward. This position is highly cross-functional, requiring a generalist who is willing to delve into all business and operational aspects of a high-growth startup. Your responsibilities will include:Growth: Spearhead initiatives that engage and activate our developer communities through events, partnerships, and collaborative efforts.Strategic Finance: Collaborate with leadership on financial operations, including the operating model, cost optimization, reporting, tax, accounting, and treasury management. Own financial analyses and reporting cycles that guide company decisions and negotiate significant cloud contracts.RevOps: Oversee process design and reporting within the revenue engine, ensuring that operational data aligns seamlessly with forecasts and company projections.Talent: Partner with the team on hiring operations — from application review and interview process efficiency to onboarding and talent development — ensuring that Astral scales with purpose. Think critically about the composition and structure of the Astral team and provide insights on our hiring strategy.

About NORY NORY runs STEM camps for kids in New York City and Boston, serving over 4,000 campers each year at more than 10 locations. Programs combine hands-on projects, creativity, and practical problem-solving. NORY has earned the nickname “Disney World of STEM” for its engaging approach. Learn more about NORY: Instagram: bit.ly/noryi LinkedIn: bit.ly/norylink Summer Camp Video: bit.ly/noryvideo1 Role Overview: Part-Time Operations & Warehouse Lead This position sits at the core of NORY’s day-to-day operations. The Operations & Warehouse Lead helps ensure every camp and classroom runs without a hitch. The work directly supports thousands of children by keeping materials, logistics, and spaces organized and ready. What You Will Do Material Operations: Prepare, organize, and distribute supplies for camps and programs. Team Leadership: Guide the Maker Team to improve efficiency, quality, and cost control. Hands-On Fabrication: Build, craft, and assemble project materials, including woodworking and other maker tasks. Inventory & Planning: Track supplies, anticipate needs, and help set up scalable systems. HQ Upkeep: Keep the headquarters workspace clean, organized, and running smoothly. Logistics Support: Assist with packing, transporting, and delivering materials across New York City. Who Thrives in This Role Organized, detail-focused, and reliable. Takes initiative and spots issues before they become problems. Enjoys solving problems and improving systems. Comfortable with hands-on work and shifting priorities. Communicates clearly and takes ownership of tasks. Motivated by supporting education and making operations run well behind the scenes. Preferred Qualifications Experience in warehouse operations or logistics. Background in STEM education or creative learning environments.

Lightricks is a pioneering AI-driven company dedicated to revolutionizing content creation technology for businesses, enterprises, and studios. Our mission is to seamlessly connect imagination with creation. Central to our innovation is LTX-2, an open-source generative video model designed to deliver stunning, high-fidelity video at unparalleled speeds, empowering not only our products but also a rapidly expanding ecosystem of partners through API integration. Globally recognized for our groundbreaking contributions to consumer creativity, we are the creators of Facetune, one of the most esteemed creative brands worldwide. Our products have introduced AI-enhanced visual expression to hundreds of millions of users globally. We blend extensive research, user-centered design, and thorough execution from concept to final render to shape the future of creative expression for everyone.

Position OverviewAs the Event Operations Lead at Equal Ventures, you will spearhead the operational planning and execution of our diverse events and summits. This role is pivotal to our success, focusing on delivering exceptional experiences for speakers, sponsors, and attendees while ensuring that all events are conducted efficiently, on schedule, and within budget.Important Note: This is not an investment role and does not lead to an investment position. We believe that each team member plays a crucial role in supporting our mission to be the best partner to entrepreneurs and LPs.The Event Operations Lead will work from our New York City office four days a week. The anticipated base salary for this position is between $80,000 and $130,000, accompanied by carry and potential bonuses.

The City of New York seeks an Operations Inspector to support the city’s commitment to effective and compliant operations. This position is based in New York City. Role overview The Operations Inspector reviews activities and procedures across city departments. The goal is to confirm that daily operations align with established city standards and regulations. Key responsibilities Monitor city operations for compliance with official guidelines Review procedures and activities to identify areas for improvement Document findings and report on adherence to city standards Requirements Experience or interest in operational review or compliance Attention to detail and strong organizational skills Ability to work on site in New York City

About UsAt Verve Group, we are revolutionizing the advertising landscape by creating a more efficient, privacy-centric ecosystem for buying and monetizing advertising. Our innovative blend of demand and supply technologies seamlessly integrates data, media, and technology to drive results and growth for both advertisers and publishers across all screens and locations. With a global footprint of 30 offices, we proudly serve over 90 of the top 100 advertisers in the United States and collaborate with 4,000 publishers worldwide. Discover more about our cutting-edge solutions at www.verve.com.Role OverviewAs the Strategy & Operations Lead, you will play a pivotal role in bridging the gap between strategy and execution, working closely with the Chief of Staff and leadership team to translate key priorities into measurable outcomes. You will orchestrate essential planning cycles, including quarterly OKRs, performance reporting, and initiative tracking, while leading impactful cross-functional projects from conception to delivery.Your insights will enhance decision-making speed by compiling inputs and crafting clear materials that facilitate alignment among stakeholders. Collaborating with teams across go-to-market, product, and revenue, you will ensure that our strategies are effectively implemented and aligned with our corporate objectives.This position will also involve identifying operational inefficiencies and partnering with functional leaders to design scalable processes, while monitoring progress on key initiatives to maintain commitment and momentum throughout the organization.

Crafting Exceptional Brands Through Storytelling FIRST is a premier global brand experience agency specializing in Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For over 30 years, we have successfully operated through three adaptable delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. Handling more than 37,000 events and projects annually across 110 countries, FIRST collaborates with over 130 brands, focusing on Fortune 500 companies in the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is proud to be part of the Encore family, a leader in event production and technology, recognized for excellence with accolades including the 2026 Chief Marketer Agency of the Year and the Ad Net Zero Award for sustainability. Discover more at www.firstagency.com Your Role & Responsibilities: The Team Operations Lead for Embedded Solutions is an integral member of a client account, serving as a key collaborator with the account’s operational and leadership teams. This role is essential for ensuring the seamless daily operation of event delivery organizations in the AMRS and EMEA regions. Acting as a critical operational partner, you will translate data insights, reporting, and workflow management into actionable strategies that enhance operational discipline and ensure consistent, high-quality event delivery. By merging strong business insight with analytical skills, the Team Operations Lead, Embedded Solutions plays a vital role in driving team performance through KPI monitoring, resource management, process governance, and operational reporting. This position balances strategic direction with practical execution, empowering leadership to make informed decisions while maintaining operational discipline in daily workflows. Your Contributions: Serve as the primary operational partner for a dedicated account within AMRS and EMEA, supporting the efficient management of event operations and team workflows. Oversee event delivery operations, ensuring alignment with client expectations, internal standards, and performance metrics. Assist leadership in preparing and facilitating operational reviews, team meetings, and governance sessions, including Quarterly Business Reviews.

Role overview The City of New York seeks a Fiscal Operations Analyst to help manage and oversee financial operations for municipal projects. This role centers on reviewing how fiscal resources are allocated and used, supporting the city’s goal of maintaining sound financial practices across departments. Key responsibilities Monitor and review financial transactions tied to city projects Analyze how budgets are allocated and track expenditures Assist departments in using fiscal resources effectively Help ensure financial reporting is accurate and compliant with relevant guidelines Location This position is based in New York, NY.