Lead Strategist & Operations Expert

Rockstar is seeking a passionate and innovative leader to join a prominent digital healthcare company dedicated to enhancing support for neurodivergent adults in their care, community, and daily lives. This organization is highly ambitious and mission-driven, emphasizing first-principles thinking, a meritocratic culture, and providing individuals with genuine ownership and responsibility. With a streamlined structure and a remote workforce, they can operate swiftly while upholding exceptional clinical standards within a nurturing and considerate environment.The RoleThe Strategy & Operations Lead will oversee the entire assessment business, playing a crucial role in the company's mission. Their autism assessment initiative has revolutionized diagnostic processes for neurodivergent adults, making high-quality evaluations widely accessible. As a pivotal moment for clients, the Lead will ensure the delivery of an outstanding experience that adheres to the highest clinical standards as the company scales.Assessments are a primary driver for the company and a significant strategic advantage. Over the next few years, the organization aims to expand from thousands to hundreds of thousands of assessments annually while enhancing clinical quality and efficacy, setting clients up for success.The Lead will collaborate closely with both organizational and clinical leadership to foster the ongoing success of the assessment business. Responsibilities include broadening the range of conditions assessed, improving psychologist support, reinforcing clinical quality systems, optimizing assessment efficiency, and establishing the necessary infrastructure to accommodate a rapidly growing clinician network.Your ResponsibilitiesOversee the operational performance of the assessment function, managing the delivery model, monitoring outcomes, and driving continuous improvement.Lead strategic initiatives that further the clinical mission, including cross-functional projects that expand clinical offerings, reduce assessment cycle times, and enhance post-assessment recommendations and support.Define and implement scalable clinical quality measures in collaboration with clinical leadership, transforming clinical standards into quantifiable processes and frameworks.Develop systems that facilitate clinical scaling, documenting successful practices, designing repeatable workflows, and implementing operational infrastructure to support growth.Guide and align a team of clinical experts, serving as a vital operational bridge across the organization while establishing clear priorities and rhythms for the clinical team.

As an AI Strategist, Team Lead at profound, you will spearhead the integration of artificial intelligence solutions across various projects, guiding a talented team of professionals to innovate and drive business results. Your expertise will play a pivotal role in shaping the AI strategy and ensuring its alignment with our organizational goals.Key responsibilities include overseeing the development and implementation of AI initiatives, collaborating with cross-functional teams, and fostering a culture of continuous improvement and learning. The ideal candidate will have a strong background in AI technologies and a passion for leveraging data-driven insights to enhance decision-making.

Are you a strategic thinker with a passion for operational excellence? Join us at via as a Principal Strategist for Fleet Operations. In this pivotal role, you will lead initiatives to optimize our fleet operations, ensuring efficiency and effectiveness in delivering our services. You will collaborate with cross-functional teams to develop and implement strategies that enhance our operational capabilities, drive innovation, and improve customer satisfaction.

Lead Content & Social Media StrategistLocation: New York (Office)On-site | Full-timeCompensation: $100K - $140KWe are seeking a dynamic Lead Content & Social Media Strategist to amplify the digital voice of our client, a premier accelerator for cryptocurrency innovators. With a successful track record of supporting over 300 startups since 2020—including notable brands such as Rain, Synthetix, and Pendle, which now boast a combined valuation exceeding $10 billion—this role is pivotal in attracting and engaging the next wave of visionary founders.As the direct liaison to the co-founder, you will embody the organization's voice, transforming raw stories—such as founder successes, cohort achievements, and community highlights—into a robust content engine. This position demands agility, creativity, and a passion for storytelling. Your responsibilities will include:Platform Management: Overseeing the organization’s presence on X and LinkedIn, including developing voice, posting frequency, and growth strategies.Creative Content Development: Crafting compelling narratives from internal data, success stories, and engaging content into high-impact posts, clips, and short-form videos.Strategic Copywriting: Generating and polishing copy for the website, email campaigns, event promotions, and DAO announcements.Content Systems Oversight: Maintaining an efficient content calendar with defined themes and repurposing strategies, while managing contractors as necessary.Data-Driven Strategy: Monitoring engagement metrics (e.g., DMs, application initiations) and optimizing based on performance insights.Success Metrics for Your First 90 Days:Establishing a regular posting schedule on social media with repeatable, high-engagement formats.Achieving a noticeable increase in inbound engagement and attributions indicating social media referrals.Creating a content pipeline that operates independently with minimal oversight.

Join Thread AIAt Thread AI, we are on a mission to revolutionize how enterprises and public sector agencies harness the power of AI through our cutting-edge orchestration engine. Our team is dedicated to simplifying infrastructure to help our clients maximize their potential with AI and AI agents.Based in New York, our dynamic team comprises experts with a proven history of crafting and executing complex workflows and infrastructure solutions. We pride ourselves on our lean structure, comprising engineers, strategists, and product innovators, including a co-founding team that has spent nearly a decade developing AI/ML products at Palantir.We believe that a small, passionate team with a flat hierarchy can outperform larger organizations by fostering a collaborative culture. Our commitment is to ensure that AI transforms the way we work in a manner that is trustworthy, verifiable, and centered around human values. This philosophy underpins everything we create and how we operate.About the RoleWe are seeking a Business Operations Strategist to shape the internal operating framework of Thread AI. In this pivotal role, you will assess the needs of a rapidly growing team, transitioning from 30 to over 50 employees while serving Fortune 500 clients across regulated sectors and public agencies. You will critically evaluate: What systems are needed but currently absent? What decisions are being made by default that should be intentional? Where are we over-allocating resources and where do we need to invest more?As the architect of order amidst ambiguity, you will create processes, tools, and operational rhythms grounded in first principles, distinguishing between urgent tasks and those that truly matter.Your ResponsibilitiesYou will play a key role in scaling the internal operations of a company at a critical juncture. Be prepared to navigate a spectrum of tasks from high-level strategic planning to hands-on execution, sometimes within the same hour.Establish scalable operational infrastructure: Design and implement systems that dictate how we plan, prioritize, allocate resources, track commitments, and ensure effective internal communication.Create and manage cross-functional operational rhythms: Develop the rhythms that align engineering, product, commercial, and leadership teams, ensuring information flows seamlessly, decisions are made in the right context, and critical tasks do not fall through the cracks.Eliminate operational friction: Identify and systematically reduce inefficiencies within operations. Build tools, automate workflows, and streamline processes to enhance productivity.

Join our team as a Lead UX Strategist for our client, a dynamic software development company in the B2B SaaS sector. In this pivotal role, you will take full ownership of the user experience from start to finish. Collaborating closely with both product and engineering teams, you will help shape the overarching vision, define strategic direction, and turn complex challenges into seamless, effective, and impactful user experiences.Your ResponsibilitiesDevelop a comprehensive UX vision and strategy that aligns design choices with user needs and business objectives.Transform strategy into tangible outputs by designing user flows, wireframes, prototypes, and high-fidelity designs.Conduct user research, analyze market insights, and leverage product data to inform and guide design direction.Create experience principles, journey maps, and frameworks that will steer product roadmaps.Work collaboratively with product managers and engineers to ensure that strategic insights are effectively implemented.Adapt between macro-level planning and detailed design execution as necessary.Assess the effectiveness of your UX strategies through usability testing, collecting feedback, and analyzing metrics.

Lead Growth Strategist Customer Experience · New York City Full-time NYC-based $145,000–170,000 Hello! I'm Lisa, the leader of the Customer Experience team at Mutiny. Our team is responsible for the most critical metrics in our business: time to value, customer retention, and the growth of our customer base. Above all, we are deeply passionate about our customers. We strive to ensure that every interaction leaves our clients feeling empowered and knowledgeable about our products, making their experience with Mutiny truly unique compared to other vendor relationships. As the core of the Customer Experience team, we are both creators and custodians of our culture. We set the standard for what it means to work in Customer Experience at Mutiny, crafting the foundational DNA that will be passed down to future team members. I am looking to hire our first Lead Growth Strategist—a role that merges senior-level customer ownership with the operational prowess of someone prepared to build and lead a team. Our clients are among the fastest-growing B2B companies globally, including notable names like Snowflake, Figma, and GitLab, among others. They are ambitious, quick-moving, and require a partner who drives them to excel rather than just maintaining status quo. If you have the expertise, are ready to take the lead, and wish to shape the future of world-class customer success at a growing company, I would love to meet you. Your Responsibilities You will manage Mutiny's portfolio of accounts, particularly those not on a self-serve plan, and lead our technical solutions function. You will oversee the entire post-sales journey: onboarding, adoption, retention, and expansion, ensuring our most intricate clients receive hands-on support that significantly impacts their success. You will also identify successful strategies across various accounts and translate them into scalable resources for the entire team—creating playbooks, frameworks, and processes that maintain high-quality standards for our customers. Your goal will be to leave everything in a better state than you found it. As our team expands, you will have the chance to hire and mentor Growth Strategists under your leadership. This journey begins now. Who Should Apply You think systemically, not just about individual accounts. You recognize patterns across customers and have developed frameworks—playbooks or processes—rather than addressing the same issue multiple times. You’ve built trust with...

About SequenceAt Sequence, our mission is to redefine and operate the companies that will shape the future of the American service economy by integrating advanced AI technologies. We believe that the true power of AI lies not just in improved models, but in fundamentally changing how businesses interact with their customers. Our goal is to enable faster decisions, offer personalized services at scale, and achieve better outcomes for the communities we serve. This is the defining opportunity of our generation.The conventional approaches to business transformation often fall short. SaaS solutions expect companies to adapt to their products, while consultants engage in limited-time projects without truly understanding the core operations of a business. At Sequence, we bridge that gap. We are a permanent holding company, investing in outstanding businesses and the talented individuals who lead them. Our strategy involves taking meaningful stakes, integrating our technology and engineering teams, and collaborating closely with management to transform operations from within — not as a vendor, but as genuine partners.We have successfully raised $75 million, with our seed round led by Conviction and 8VC, followed by a Series A round led by Lux Capital, with contributions from Definition Capital, Chris Re (Factory), and other esteemed institutional partners.About the RoleAs a Deployment Strategist, you will immerse yourself in the operations of the businesses we acquire, acting with the mindset of a founder. Your role will involve understanding business mechanics, identifying key change opportunities, and designing systems, workflows, and AI tools that will revolutionize company operations. This is a hands-on, high-ownership position with a clear mandate: build better companies using applied AI. As Sequence continues to expand, your influence will extend to shaping operational standards across entire sectors utilizing our technology platform, aiming to challenge the status quo and innovate operational models for various industries.

About ValonValon is pioneering an AI-driven operating system designed for regulated financial sectors, beginning with mortgage servicing. As a Series C enterprise backed by a16z, we are reshaping industries often deemed too complex for innovation. Instead of relying on outdated legacy systems, we've established our own mortgage servicing business, currently managing over $110 billion in loans. This strategic approach has provided us with profound insights into the complexities required for creating effective software in regulated environments.Our achievements are evident: we have revolutionized mortgage servicing from a 0% margin operation to achieving margins exceeding 60%, all while significantly enhancing customer experiences. Major enterprise contracts are being rolled out across the industry.Our flagship platform, ValonOS, streamlines processes to be structured and programmable, making it exceptionally suited for the AI era. With a unified system that leverages rich data, our AI agents not only automate tasks but also continuously optimize overall operations. Our ambition extends beyond mortgage servicing as we aim to transform regulated industries and more.

Normal Computing is seeking a Lead Deployment Strategist based in New York City to guide deployment efforts for the Normal EDA platform. This senior-level role (M5-M6) centers on delivering successful implementations for major semiconductor clients, shaping how the platform is adopted and used in production environments. What you will do Build and lead a team of deployment strategists, setting standards for process, communication, and operational excellence. Develop playbooks and routines to guide customer engagements, ensuring each deployment meets high quality benchmarks. Act as the main point of contact for customer engineering teams, bridging communication between clients, internal engineers, product teams, and business leaders. Oversee the full deployment lifecycle, from planning and rollout to evaluation and ongoing support, adapting strategies as customer needs evolve. Continuously review and refine deployment approaches to improve customer satisfaction and operational efficiency. Role focus This position requires direct involvement with customer engineering teams and a hands-on approach to problem-solving. The strategist is responsible for recruiting and mentoring team members, as well as sharing insights and learnings across the group. The Normal EDA platform combines AI and formal logic to optimize silicon engineering workflows, evolving in response to user feedback. Success measures Production deployments completed with major semiconductor clients Value delivered to customers through improved verification workflows Effective communication with stakeholders across engineering, product, and business functions Operational excellence in every customer interaction

About Alpaca HealthAt Alpaca Health, we empower clinicians to become entrepreneurs in the field of autism care. Our mission is to transition the power in healthcare from large, consolidated entities back to individual clinicians.We provide innovative AI-powered software, payer contracting, and comprehensive back-office infrastructure to help clinicians successfully launch and scale their own clinics. Our commitment is to tackle complex operational challenges that are crucial for families.We are rapidly expanding into new states and have raised over $14 million from prominent early-stage investors, including Core Innovation Capital, Adverb Ventures, and South Park Commons. Our growth trajectory is impressive, serving hundreds of patients while achieving a 30% month-over-month growth rate. Role: Strategy and Operations LeadWe are seeking a Strategy and Ops Lead who can navigate the complexities of insurance processes. In this role, you will transform disorganized insurance feedback into streamlined processes and scalable systems, bridging operations and product to leverage technology for standardizing workflows and enhancing execution reliability.Ideal candidates will be detail-oriented, finding intrigue in unusual edge cases rather than being deterred by them.What You’ll DoManage Prior Authorization OperationsOversee daily workflows for prior authorizations across various providers and payers, partnering with them to resolve issues and ensure timely submissions and approvals.Enhance the Prior Authorization SystemCollect and analyze provider feedback to pinpoint process failures, translating insights into product and workflow enhancements that boost approval rates and processing speed.Standardize Payer RequirementsDevelop and maintain an organized repository for payer-specific documentation requirements, continuously refining standards to minimize denials and rework.Oversee Reassessments and Authorization TimelinesMonitor authorization periods and reassessment deadlines for patients, ensuring proactive renewals to avoid gaps in care and revenue loss.Research Complex Payer PathwaysExplore and operationalize single case agreements and out-of-network billing strategies, crafting playbooks for unique cases and non-standard payer situations.

Join a Pioneering CompanyAt Palantir, we are at the forefront of developing cutting-edge software solutions that enhance data-driven decision-making and operational efficiency. Our platforms are instrumental in enabling our partners to tackle significant challenges, from discovering groundbreaking pharmaceuticals to optimizing supply chains and even reuniting missing children with their families.About the PositionAs a Talent Acquisition Strategist, you will be an integral part of one of our business or product development teams, working towards a unified mission with a distinct and complementary toolkit. You will embody the essence, urgency, and significance of our work, driving the identification and recruitment of exceptional talent that our teams require to excel.We thrive on innovation and continuously adapt our hiring strategies to meet the evolving demands of our teams. You'll be responsible for designing and implementing creative and efficient recruitment processes that respond to challenges as they arise. By consistently analyzing what strategies succeed and which ones fall short, you will leverage both data insights and your intuitive judgment to refine our approach.Your proficiency in sourcing outstanding candidates and evaluating their fit for teams is paramount. This role necessitates deep collaboration with a diverse array of stakeholders across the organization, from executive leadership to engineering teams. The challenges are significant, impactful, and ever-evolving. If the prospect of such a rewarding yet demanding role excites you, we welcome your application.

At Prosper Health, we are dedicated to enhancing the lives of autistic and neurodivergent adults by providing innovative mental health solutions.Over the last 25 years, the number of autism diagnoses has increased significantly, yet autistic adults continue to be largely underserved. This neglect has resulted in alarming outcomes, including high rates of concurrent mental health issues and reduced life expectancy. Prosper Health is committed to changing this narrative.We offer specialized mental health services for autistic adults that are covered by insurance. Our approach has empowered tens of thousands to receive their first autism diagnosis, collaborate with neurodivergent-affirming therapists, and foster a sense of community. Our results significantly surpass traditional care methods, showing marked improvements in mood, anxiety, and overall quality of life.As we continue to grow—tripling our growth rate year over year and achieving mid-double-digit millions in revenue with thousands of active clients and over 400 clinicians—we are a high-ownership, mission-driven team pioneering unprecedented solutions for autistic and neurodivergent adults.The RoleWe are seeking a Strategy and Operations Lead to oversee Prosper Health’s assessment business from start to finish.Our autism assessment service has revolutionized the diagnostic process for neurodivergent adults by making high-quality evaluations widely accessible. The assessment is a crucial moment for our clients, and your role will be vital in maintaining the highest clinical standards as we scale.Assessments are a key driver for Prosper and serve as a significant strategic differentiator. In the coming years, we aim to expand our assessments from thousands to hundreds of thousands annually, all while enhancing clinical quality, rigor, and client support.You will work closely with both company and clinical leadership to ensure the ongoing success of the assessment business, including broadening the range of conditions we assess, enhancing psychologist support, fortifying clinical quality systems, streamlining assessments, and developing the infrastructure needed to support our expanding clinician network.

Join RAPP New York as an Experience Strategist!About Us:At RAPP, we are pioneers in precision marketing, transforming growth through empathy and innovation. We are a global agency that harnesses the power of data, creativity, and technology to propel our clients forward. Our unique approach champions individuality, tailoring strategies to meet the specific needs, beliefs, and aspirations of consumers.We take pride in fostering an inclusive workplace that prioritizes personal well-being.Our Methodology:Our team of fearless superconnectors crafts value from personal brand experiences, focusing on connected data, content, and decision-making. Our data analysts pinpoint customer identities, our strategists uncover desires, and our talented technologists and creatives bring it all to life, enabling authentic connections for our clients.As part of Omnicom's Precision Marketing Group, RAPP comprises over 2,000 creatives, strategists, technologists, and marketing scientists across 15+ global markets.Your Role:We seek a strategic thinker with experience in marketing, advertising, customer experience, or CRM. A passion for engaging brands and a knack for generating fresh ideas are essential. You will collaborate across diverse accounts, initially focusing on the automotive sector, delivering innovative strategies that result in impactful outcomes.Your Responsibilities:Develop comprehensive CRM strategies to engage consumers throughout their brand journey, utilizing various channels such as web, email, mobile, direct mail, and social media.Conduct primary research and analyze third-party data to extract insights that inform strategic initiatives and creative briefs.Craft compelling, insight-driven narratives by translating complex strategies and data into clear, visually engaging stories that foster alignment and inspire creativity.Create and communicate creative briefs to internal teams, inspiring exceptional work.Formulate content and communication strategies that personalize engagement at scale for different customer segments.

As the Business Operations Lead at rain, you will play a pivotal role in driving operational excellence and strategic initiatives across our organization. You will collaborate with cross-functional teams to optimize processes, enhance productivity, and implement innovative solutions that support our growth and success.

About ClarionAt Clarion, we believe that accessing healthcare should be seamless. Patients often face challenges like long wait times and overwhelming administrative tasks, leading to burnout among medical staff and significant revenue losses for clinics. We recognize this as a capacity issue rather than a failure in care.Our mission at Clarion is to tackle this issue head-on. We leverage advanced AI technology to enhance the patient experience, managing everything from appointment scheduling to referrals and prescription refills. Our AI solutions not only simplify complex workflows but also provide a friendly, human-like interaction that patients appreciate.With substantial backing of $5.5M from notable investors like Accel, Y Combinator, and Sequoia (Scout), and a founding team with extensive healthcare expertise, we are quickly advancing our goals to ensure that every patient receives timely care.

About the Opportunity Join Contentful’s Professional Services team as a Senior Personalization Solution Architect, where your expertise in personalization and experimentation will shine. This role is tailored for an accomplished practitioner who has successfully built, operated, and scaled personalization initiatives in production environments. Your technical proficiency will be essential in implementing these initiatives within modern, composable architectures. This is not a conventional Solution Architect position; it demands a strong foundation in audience strategy, decision-making, experimentation, and measurement, coupled with the ability to design and execute high-quality technical implementations utilizing Contentful Personalization. In this role, you'll collaborate closely with customer engineering, product, and marketing teams to design and implement sophisticated personalization and experimentation solutions. You will also act as a customer-facing liaison to Contentful’s Product and Engineering teams, helping to mitigate implementation risks, expedite time to value, and cultivate tighter feedback loops into product development—especially for intricate personalization use cases. What to Expect? Personalization & Experimentation Domain Leadership Take ownership of the comprehensive design of personalization and experimentation programs, including: Audience and segmentation strategies based on behavioral, contextual, and first-party data. Experience decisioning models that balance relevance, performance, and governance. Experimentation frameworks (A/B, multivariate, holdouts) with defined hypotheses and success metrics. Craft personalization strategies that scale responsibly, incorporating: Guardrails to avoid over-personalization, bias, and diminished user experience. Methods for global, multi-brand, or multi-region deployments. Trade-offs concerning targeting precision, latency, and operational complexity. Establish measurement methodologies that connect: User behavior → decisioning logic → exposure → business results. Serve as a recognized authority on personalization and experimentation during customer interactions, effectively guiding both technical and non-technical stakeholders through best practices, constraints, and trade-offs. Technical Solution Architecture & Hands-On Delivery Design and implement end-to-end personalization solutions, ensuring robust technical delivery and alignment with client objectives.

About UsAt Simile, we believe that critical decisions should be informed by data and insights, not left to chance. Our revolutionary AI simulation of society enables organizations to model human behavior with unprecedented accuracy, empowering them to make informed choices before they act.With $100 million in funding from notable investors such as Index Ventures and leading AI experts like Andrej Karpathy and Fei-Fei Li, we are at the forefront of AI-driven innovation, helping companies navigate complex scenarios, from financial forecasting to policy testing.Your RoleWe are looking for a Finance & Operations Lead who will take charge of establishing robust financial and operational frameworks as we scale following our Series A funding. You will bring your expertise in creating best-in-class financial systems and processes, starting from a solid assessment of our current infrastructure.In this pivotal role, you will collaborate with leadership to refine our operational strategies and oversee the implementation of your recommendations, ensuring that we build a sustainable and efficient finance function.Key ResponsibilitiesFinance Systems & Controls: Evaluate existing financial and operational systems, develop a strategic roadmap, and lead the selection and deployment of necessary tools.Financial Operations: Manage the chart of accounts, oversee the closing process, financial reporting, AP/AR workflows, vendor payments, and expense management.External Partnerships: Act as the main point of contact for external accountants, tax advisors, and auditors, ensuring effective communication and timely deliverables.

Join Camber as the Insurance Operations Lead, where you will play a pivotal role in enhancing the efficiency and effectiveness of our insurance operations. You will oversee operational initiatives, lead process improvements, and ensure compliance with industry regulations. Your expertise will help drive our strategic goals and elevate customer satisfaction.

Join us as a Social and Culture Strategist at Oliver USA, where you will play a pivotal role in shaping and enhancing our brand's social narrative. In this dynamic position, you will be responsible for developing innovative strategies that resonate with diverse audiences, fostering a vibrant organizational culture while driving engagement across multiple platforms.