About RampAt Ramp, we are revolutionizing the operations of modern finance teams in the era of artificial intelligence. We see AI not just as a trend but as the fundamental backbone of contemporary business operations. Our commitment lies in shaping this future and empowering the visionaries who dare to innovate.Ramp offers a comprehensive financial operations platform that streamlines processes to save organizations both time and money. Our integrated solution encompasses payments, corporate cards, vendor management, procurement, travel arrangements, and automated bookkeeping, all enhanced by intelligent features designed to optimize every dollar and hour spent. With over 50,000 businesses—from family farms to e-commerce leaders and space startups—having saved $10 billion and 27.5 million hours using Ramp, we are proud to be at the forefront of financial innovation. Founded in 2019, Ramp is recognized as the fastest-growing corporate card and bill payment platform in the U.S., facilitating over $100 billion in transactions annually.Our esteemed investors include Lightspeed Venture Partners, Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, Redpoint, and ICONIQ, along with more than 100 angel investors who are founders or executives of top-tier companies. Our team is comprised of exceptional leaders from renowned financial services and fintech firms—including Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, and Capital One—as well as technology leaders such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.Ramp has earned accolades including a spot on Fast Company’s Most Innovative Companies list and LinkedIn’s Top U.S. Startups for over three consecutive years, as well as recognition in the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine’s 100 Most Influential Companies.About the RoleRamp is in search of an Integrations Specialist to enhance our Customer Experience team, with a focus on ERP and HRIS integrations. Our ERP integrations serve as a pivotal differentiator for our platform, empowering finance teams to save valuable time and resources through seamless and automated coding and synchronization of financial data between Ramp and their essential systems. As an Integration Specialist, you will play a crucial role in ensuring these integrations run smoothly and effectively, contributing to the overall success of our clients’ financial operations.

Join DoorDash as a Senior Product Designer focused on enhancing customer experiences and ensuring integrity across our platform. As part of the Customer Experience & Integrity (CXI) Design team, you will lead innovative design solutions that safeguard millions of customers from financial harm while fostering trust with every interaction. Your role will involve collaborating with cross-functional teams to create user-centered designs that not only address critical pain points but also elevate the overall customer journey. This hybrid position offers the flexibility of working 1-2 days a week onsite at one of our design hubs, with the remainder from home.

About Us: ether.fi stands at the forefront of the cryptocurrency revolution as one of the world's leading crypto companies, managing over $10 billion in assets. Our dedicated team of 30 technical experts has driven our profitability from day one, as we focus on developing impactful consumer applications.We envision a future centered on on-chain banking, with innovative products like Stake, Liquid, and Cash that allow users to earn yields through diverse DeFi strategies and utilize their assets in the real world via our credit cards. For insights into our offerings, explore public analytics on Dune for Cash and Stake.Position Overview: We are in search of a driven and seasoned Senior Customer Experience Manager to spearhead our Customer Experience function as we expand. You will manage support operations and craft the strategy, systems, and team necessary to deliver exceptional service across chat, email, and community channels. This hands-on leadership role involves coaching team leads and individual contributors, enhancing processes, and closely collaborating with product, risk, and engineering teams to enhance the end-to-end journey for all ether.fi members.

Join Our Growing Team at Silna HealthSilna Health is on an exciting journey of rapid expansion, and we are currently looking for a dedicated Customer Experience Associate to be part of our mission-driven team. This is an exceptional opportunity for an empathetic individual with a strong operational background to play a pivotal role in enhancing our customer support framework. You will be responsible for understanding customer needs, mastering effective communication, and efficiently managing support tickets with care and professionalism.Reporting directly to our leadership team, you will act as a passionate advocate for our customers, collaborating across departments to reduce support demand and develop self-service solutions. Your contributions will be crucial in establishing a robust customer support function at a fast-growing startup.Key ResponsibilitiesProvide outstanding, empathetic support to healthcare providers using our platform.Efficiently manage increasing ticket volumes with precision and care.Identify customer needs and areas for enhancing their experiences.Act as the internal voice for customers, advocating for their interests and challenges.Operational ExcellencePrioritize and triage support tickets, escalating issues to specialized teams as needed.Provide personalized responses while handling tickets efficiently.Create and maintain response templates for consistency and efficiency.Develop scalable processes and workflows to accommodate our growing customer base.Cross-Functional CollaborationCollaborate with Product, Engineering, and Operations teams to address and resolve systemic issues.Transform customer feedback into actionable insights for product enhancements.Partner in developing our help center and self-service resources.Work with teams to proactively minimize support needs through innovative solutions.Communication & DocumentationAdapt communication styles to suit various customer scenarios.

Are you passionate about enhancing customer satisfaction and driving engagement? Join Dandy as a Customer Experience Manager and play a pivotal role in shaping our customer journey. You will lead initiatives aimed at improving customer interactions and ensuring that our clients receive exceptional service at every touchpoint.

Parachute Health is revolutionizing post-acute care with our cutting-edge digital ordering platform that streamlines the procurement of medical equipment and supplies. We replace outdated, error-prone paper and fax methods that impact over 30 million patients annually, delivering a system that is ten times faster. Our platform connects an extensive network of Home Medical Equipment (HME) providers, clinicians, and payors across all 50 states, ensuring millions of patients receive the essential products they need swiftly and efficiently. Join our team and contribute to enhancing patient care. About this Role: At Parachute Health, we believe in the transformative power of technology in healthcare, making it more efficient and accessible for everyone—especially patients. As a Customer Experience Associate, you will be instrumental in ensuring that healthcare providers, suppliers, and patients receive the necessary support to navigate our platform seamlessly. You will gain an in-depth understanding of the healthcare landscape while delivering exceptional customer support. As a proficient user of the Parachute Platform, you will assist users through various channels: phone, chat, and email, troubleshooting issues and ensuring smooth order management. Whether addressing questions, solving problems in real-time, or collaborating with internal teams to enhance workflows, your efforts will directly impact patient care. As a Customer Experience Associate, you will:Engage new users of the Parachute platform via live chat, email, and phone, establishing a relationship and ensuring they feel welcome and comfortable while knowing where to find assistance.Provide top-notch customer support, addressing inquiries and resolving issues efficiently.

About EliseAIAt EliseAI, we are dedicated to transforming essential industries such as housing and healthcare. We believe that everyone deserves a stable home and access to quality healthcare, yet these crucial services can often be difficult to navigate. By integrating advanced AI agents into existing workflows, we enhance efficiency, lower costs, and elevate the overall experience for users.Housing: We streamline the process for renters to tour apartments, sign leases, submit maintenance requests, and maintain communication with property teams—bringing all essential services into one convenient platform.Healthcare: We simplify appointment scheduling, streamline intake forms, and facilitate effective communication between patients and providers, allowing everyone to focus on health rather than paperwork.With EliseAI, organizations can minimize manual tasks, enhance accessibility, and deliver a seamless experience across vital services. We recently secured a $250 million Series E round led by Andreessen Horowitz to further accelerate our mission.About The RoleEliseAI is on the lookout for a Customer Experience Enablement Manager to architect, implement, and continuously refine training and enablement programs for our Customer Success Managers (CSMs). You will be responsible for CSM onboarding, ongoing skills enhancement, certification, and performance metrics, ensuring that each CSM is fully equipped to promote adoption, retention, and growth across our customer base.

About Futu US Inc.:Futu US Inc. is a leader in the financial services sector, comprising two SEC-registered broker-dealers and a cryptocurrency brokerage, all under the esteemed Futu Holdings Limited (Nasdaq: FUTU).Our mission is to transform the investing landscape through our innovative digital brokerage and wealth management platform, enhancing the investment experience for our clients.Key Entities:Futu Clearing Inc.: An SEC-registered FINRA member providing premium clearing and execution services globally.Moomoo Financial Inc.: An SEC-registered FINRA member offering retail investors access to both U.S. and Asian securities markets, backed by our team's expertise.Moomoo Technology Inc.: Delivering a data-rich trading platform that provides unparalleled insights and tools for enhancing trading strategies (note: not a licensed broker-dealer).Explore more about our entities and affiliates to discover the future of investing with confidence and innovation.About the Role:We are seeking a dynamic and licensed Financial Customer Experience Associate to spearhead moomoo’s in-person activations at our NYC Brand Store. This role involves driving sales, fostering customer relationships, and providing live support. You will combine your financial knowledge, client management skills, and leadership in events to create an exceptional in-person experience for our customers. Responsibilities include overseeing store operations, acquiring clients, offering licensed investment advice, and ensuring adherence to FINRA and SEC regulations. This hands-on role is ideal for individuals who thrive in energetic environments, excel in client engagement, and possess a strong passion for finance and the U.S. stock market.

About Nabis Nabis is the leading licensed cannabis wholesale platform globally, distributing over $1 billion worth of cannabis products each year from a diverse range of brands to retailers in California, New York, and Nevada. Our mission is to facilitate cannabis discovery by enhancing choice, access, and innovation. Through cutting-edge and scalable infrastructure, we aim to revolutionize the cannabis landscape. At the forefront of this dynamic sector, we are developing a technology-first platform designed to scale the entire cannabis industry. Supported by Y Combinator and influential investors, including Stanley Tang (Co-Founder of DoorDash), Joe Montana (NFL Hall of Famer), Paul Buchheit (creator of Gmail), and Justin Kan (co-founder of Twitch), Nabis is swiftly expanding in the U.S., with aspirations to become the most extensive and impactful cannabis distribution network worldwide. Why Join Nabis? Competitive hourly wage ranging from $20 to $23, paid weekly (note: NYC minimum wage is $17.00/hr as of January 1, 2026). Be part of the fastest-growing cannabis startup! Comprehensive medical, dental, and vision benefits available for all full-time employees. Paid safe and sick leave in accordance with NYC’s Expanded Earned Safe and Sick Time Act (ESSTA). Collaborate with a diverse team that shares a common goal, fostering a vibrant and energetic workplace culture! The RoleThis position is based in New York and supports Nabis' expanding presence in the New York market, collaborating with brands and retail partners compliant with New York State Office of Cannabis Management (OCM) regulations. The Customer Experience Associate will serve as a vital extension of Nabis operations, ensuring alignment between our brand partners and daily operational activities. The ideal candidate is punctual, detail-oriented, empathetic, and possesses excellent communication skills. They will thrive in customer service scenarios and operational settings. Key Responsibilities: Deliver exceptional support to both internal and external Nabis partners, including brands and retailers. Assist customer experience managers with various projects as needed. Provide general support to Operations Managers. Handle multiple inbound and outbound communications via calls, emails, and chats. Maintain key performance indicators, including response times and missed call rates, at or above team averages. Oversee communications to keep other departments informed and responsive.

Join the Ramp RevolutionAt Ramp, we are redefining the landscape of finance for modern teams by harnessing the power of AI. We believe that AI is not just a trend; it is the cornerstone of future business operations. We are committed to investing in this transformative future and in the visionary individuals who will help shape it.Ramp is an innovative financial operations platform that empowers companies to conserve both time and costs. Our comprehensive solution integrates payments, corporate cards, vendor management, procurement, travel arrangements, and automated bookkeeping with intelligent features to optimize every dollar and hour spent. More than 50,000 businesses—ranging from family-owned farms to e-commerce leaders and space tech innovators—have collectively saved $10 billion and 27.5 million hours using Ramp. Established in 2019, Ramp is recognized as the fastest-growing corporate card and bill payment platform in the United States, facilitating over $100 billion in transactions annually.Our investors include renowned firms such as Lightspeed Venture Partners, Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, Redpoint, and ICONIQ, alongside over 100 angel investors who are founders or executives from top companies. The Ramp team is composed of exceptional leaders hailing from prestigious financial services and fintech organizations—such as Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, and Capital One—as well as tech giants like Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.Ramp has earned accolades including Fast Company’s Most Innovative Companies and LinkedIn’s Top U.S. Startups for over three consecutive years, as well as recognition in the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine’s Most Influential Companies.About the PositionRamp is seeking a dynamic Associate Manager to spearhead our Customer Experience (CX) team—the frontline representatives who embody the Ramp ethos for thousands of customers daily. This pivotal leadership role emphasizes our live phone support while ensuring that our standards are upheld across various channels, including chat and email. As a leader, you will cultivate a high-performance culture and set the tone for excellence and engagement, guiding your team to deliver outstanding service and support to our valued customers.

Join altanaai as a Product Expert in Customs and Entry Management, where you will play a pivotal role in enhancing our innovative solutions. You will collaborate with cross-functional teams to streamline customs processes and improve product offerings, ensuring compliance and efficiency in international trade.

Role Overview DoorDash is hiring a Customer Experience Manager for the Strategy & Operations team. This position focuses on improving customer satisfaction and strengthening operational performance across the delivery network. The role involves leading key initiatives and working closely with teams from different parts of the company to shape strategies that improve the customer journey. Locations San Francisco, CA New York, NY Chicago, IL Seattle, WA

Join Ramp as a Customer Experience Agent on the Evening Shift, where you will play a crucial role in enhancing our customers' experiences. In this position, you will engage with clients, address their inquiries, and ensure they have a seamless experience with our services.We are looking for individuals who are passionate about customer satisfaction and are eager to contribute to our mission of providing exceptional service. Your problem-solving skills and ability to communicate effectively will be key in helping our customers achieve their goals.

Customer Experience ManagerJoin Glimpse as we redefine customer experience in the CPG sector! Located in New York City, this full-time, in-person role is your opportunity to lead the success of our mid-market and enterprise customers.About GlimpseGlimpse stands at the forefront of AI technology for Consumer Packaged Goods (CPG) brands. We automate essential back-office processes such as deductions management, revenue recovery, and cash application. Since our inception in April 2024, we've rapidly grown to serve over 200 clients and secured $52 million in funding from esteemed investors like a16z, 8VC, and Y Combinator.Our AI agents efficiently handle deduction data retrieval, charge validation, cash application automation, and dispute resolution for invalid claims. For instance, a single Glimpse agent successfully reviewed 17,000 deductions in less than 24 hours, uncovering over $10 million in recoverable revenue for a $1 billion CPG brand.Role OverviewAs a Customer Experience Manager, you will take charge of ensuring our customers' success on our platform. This dynamic role requires hands-on project management to facilitate data integrations, coordinate with customers for the necessary materials for dispute processing, and proactively drive customer satisfaction and success.You will also continuously enhance the customer experience by identifying areas for improvement, eliminating manual processes, and streamlining operations. This individual contributor role suits those who excel in ambiguous environments, act swiftly, and are passionate about transforming complex operational challenges into effective solutions.Key ResponsibilitiesOversee the post-sale journey for mid-market and enterprise clients, ensuring quick time-to-value while keeping customers engaged and achieving measurable results.Manage complex onboardings that involve multiple stakeholders, working across internal teams and customer contacts to resolve data integration issues.Proactively engage with customers to gather essential context and materials for effective dispute workflows.Monitor customer health and usage, identify potential risks early, and intervene proactively to mitigate issues.Handle incoming support requests and escalations, responding promptly and effectively, while knowing when to involve other teams.Identify manual tasks and develop systems to automate or enhance these processes over time.Translate customer feedback into actionable insights for product development, acting as the voice of the customer within our engineering and product teams.Collaborate with Account Managers on renewal and expansion discussions using customer adoption and health metrics.Desired QualificationsTop Qualities We SeekThe ideal candidate will possess a strong passion for customer success, exceptional project management skills, and a proactive approach to problem-solving. We are looking for individuals who can navigate ambiguity and deliver results swiftly.

About WarpWarp stands at the forefront of AI-driven employee management, offering a seamless platform that automates payroll, multi-state compliance, benefits, and IT management. With the trust of over 1,000 companies, we believe that the future of successful enterprises lies in eliminating unnecessary work, not merely adding features. Our AI agents expertly navigate government portals, manage tax accounts, resolve compliance issues, and handle forms proactively, allowing companies to scale effortlessly from 5 to over 500 employees without the need for additional HR resources.Unlike traditional platforms that only track operations, Warp completely manages them, employing meticulous engineering and a philosophy focused on simplification to tackle complexities that others avoid. The goal is straightforward: our system operates in the background while you concentrate on growing your business.As one founder described it: "Using Warp is akin to the first time I experienced Linear or Superhuman — the epiphany that payroll can function seamlessly."Supported by a $25 million investment from Sound Ventures, Y Combinator, and founders from Dropbox, Replit, OpenAI, and Cruise, our team of approximately 34 members hails from top-tier companies like Stripe, Brex, Ramp, Google, Apple, Palantir, and MIT.About The RoleAs a Customer Experience Specialist at Warp, you will be the primary advocate for our customers and a product expert on the Warp platform. You will be part of our expanding Customer Experience team, reporting to the Head of Customer Success. Your role will involve providing comprehensive support to customers, guiding them through inquiries and challenges, and translating their feedback into actionable insights for our engineering and product teams. This is not a standard ticket-submission position; you will be a vital partner in resolving customer issues from start to finish, proactively addressing potential problems before they escalate.What You’ll DoEngage with customers in real-time through chat, Slack, and email, ensuring high-quality service and prompt responses.Assist new customers with payroll implementation and process setup.Resolve complex payroll issues, including tax notices and payment discrepancies.Cultivate deep knowledge of the Warp platform and act as an internal resource for the team.Collaborate with engineering on customer issues by setting context, replicating problems, and ensuring resolutions rather than just escalating cases.Convert customer-reported issues into clear, well-documented technical briefs for engineering and product teams to act upon.Identify recurring or significant issues and communicate them to leadership with actionable recommendations.

As the Director of Customer Experience Partnerships and Alliances at Miratech, you will play a pivotal role in shaping our customer engagement strategy. You will lead initiatives to build and maintain strong partnerships that enhance our customer experience, driving growth and innovation in our business development efforts.Your responsibilities will include developing strategic alliances, optimizing partner performance, and ensuring that our customer experience initiatives align with business objectives. You'll collaborate closely with internal teams and external partners to foster a culture of excellence and continuous improvement.

About EliseAIAt EliseAI, we are transforming critical sectors such as housing and healthcare. Securing quality housing and healthcare is a challenge for many, and our mission is to simplify this process. By seamlessly integrating AI agents into existing workflows, we enhance efficiency, reduce costs, and elevate the overall experience for all stakeholders.Housing: We revolutionize the apartment touring experience, streamline lease signing, facilitate maintenance requests, and ensure renters have continuous communication with their property management—bringing essential services into one accessible platform.Healthcare: We simplify appointment scheduling, assist with completing intake forms, and enhance patient-provider communication, allowing everyone to prioritize health over paperwork.With EliseAI, organizations can minimize manual tasks, boost accessibility, and provide a seamless experience across vital services. Recently, we secured a $250 million Series E funding round led by Andreessen Horowitz to accelerate our mission.About the RoleWe are seeking a dedicated CX Operations Manager to design, enhance, and scale the systems and processes that drive our customer support experience. You will serve as the operational partner for Support and Product leaders, managing workflows, tools, reporting, and AI-powered support capabilities, while consistently refining the flow of customer inquiries from intake to resolution.As the Zendesk administrator and CX tooling specialist, you will provide the technical foundation that enables our support team to scale efficiently while ensuring a consistently high-quality customer experience during this crucial growth period.

At HHAeXchange, we are a pioneering technology platform dedicated to enhancing home and community-based care. Established in 2008, our mission is to develop an all-encompassing end-to-end homecare solution that empowers individuals who are aging or living with disabilities to thrive within their own communities. Our passionate team is committed to revolutionizing the healthcare landscape by creating a comprehensive homecare ecosystem that seamlessly connects patients, personal care providers, managed care organizations, and state entities. We are currently in search of a seasoned professional to spearhead the automation, AI integration, and digital journey design throughout the customer lifecycle. Reporting directly to the VP of Customer Experience, this pivotal role will significantly influence the scaling of personalized and intelligent customer learning and adoption at each touchpoint. You will be the technical architect of CX Automation within our organization, with hands-on responsibilities to design, implement, evaluate, and refine processes independently. This is a hybrid role, requiring attendance at our Midtown Manhattan office three days a week (typically Tuesday, Wednesday, and Thursday). To perform effectively in this position, candidates must successfully execute all essential job functions with or without reasonable accommodations. We are committed to providing reasonable accommodations to support individuals with disabilities in fulfilling the essential functions of their roles.

About UsAt Rain, we are pioneering the future of payments on a global scale. Our dynamic team comprises enthusiastic innovators and seasoned entrepreneurs dedicated to transforming financial transactions through the practical application of stablecoins. We facilitate seamless card transactions, international payments, B2B transactions, remittances, and more, in partnership with fintech companies, neobanks, and institutions. Join us at this hypergrowth company backed by prestigious investors in the fintech, crypto, and SaaS sectors, including Sapphire Ventures, Norwest, Galaxy Ventures, Lightspeed, and Khosla. If you are driven by curiosity, boldness, and a passion for creating a borderless financial future, we welcome your interest.Our EthosWe promote an open and inclusive work environment where employees can thrive and develop in roles that align with their aspirations. Every team member has the freedom to share ideas and contribute to the vision and direction of our company.Role OverviewWe are seeking a Customer Experience (CX) Team Lead to enhance and expand our user support services. You will lead a team responsible for managing customer interactions via chat, email, and phone. The ideal candidate is a proactive leader with a blend of empathy and efficiency, committed to operational excellence and collaborative improvement of the customer experience.Revolutionize the usage of stablecoins in everyday financial transactions.Join a purpose-driven team that prioritizes accuracy, transparency, and customer trust.Enjoy a hybrid work model allowing collaboration at our New York office while offering flexibility.Explore opportunities for advancement into CX leadership, operations, or cross-functional roles.Your ResponsibilitiesLead and mentor a team of CX Associates by establishing goals, providing consistent feedback, and nurturing a culture of accountability, empathy, and growth.Manage daily operations to ensure adherence to service level agreements (SLAs), quality assurance standards, and escalation procedures.Analyze key performance indicators (CSAT, QA, first response time, resolution time) and translate findings into actionable strategies for improvement.

Join dualentry as an ERP Implementations Lead specializing in Customer Experience. In this pivotal role, you will spearhead the implementation of our ERP systems, ensuring that our clients receive exceptional service tailored to their needs. Your expertise will guide project teams through the complexities of ERP solutions, driving successful outcomes and enhancing customer satisfaction.