Implementation Project Manager at Riskified | New York

About Us At Riskified, we empower businesses to accelerate their ecommerce growth by eliminating risk. Many of the world’s leading brands and publicly traded companies trust us for guaranteed protection against chargebacks, fraud prevention, and enhancing customer retention. Our AI-driven fraud and risk intelligence platform, developed by the largest team of ecommerce risk analysts and data scientists, analyzes individual interactions to provide real-time insights and decisions. We proudly partner with remarkable companies across various industries, including Acer, Gucci, Lorna Jane, GoPro, and many others. Our collaborative work environment fosters innovation and purpose, allowing us to create impactful products and experiences that matter. About the Role We are seeking an Implementation Project Manager to spearhead the onboarding journey for new merchants. This pivotal role requires you to be the primary accountability point for customer implementations, ensuring a seamless transition from integration kickoff to post-go-live stabilization. You will collaborate across various departments, including Sales, Integration, Analytics, Data Science, Product, and Merchant-facing teams to align efforts, mitigate risks, and deliver an exceptional onboarding experience for our high-value accounts. What You’ll Be Doing Project Leadership & Execution Manage the complete lifecycle of customer onboarding projects from initiation through 30 days post-go-live. Act as the sole point of accountability for project delivery, timelines, and results. Create and oversee detailed project plans, tracking dependencies across multiple teams. Implement a standardized Go-Live Checklist to ensure readiness for all high-value accounts. Stakeholder & Client Communication Serve as the central communication hub among internal teams, providing clear visibility into project status, risks, and next steps. Collaborate with Sales and Integration teams to manage merchant-facing communications regarding onboarding and technical requirements. Set clear expectations with stakeholders and ensure alignment throughout the project lifecycle.

About Us At Riskified, we empower businesses to fully harness the potential of eCommerce by mitigating risk. Our platform is trusted by some of the world’s leading brands and publicly traded companies to provide guaranteed protection against chargebacks, combat fraud, and enhance customer loyalty. With a robust team of eCommerce risk analysts, data scientists, and researchers, our AI-driven fraud and risk intelligence platform evaluates the nuances of each interaction to deliver real-time decisions and insightful identity-based analytics. We are proud to partner with remarkable companies across diverse industries, including Acer, Gucci, Lorna Jane, and GoPro, among others. We cultivate a collaborative work environment filled with passionate individuals dedicated to crafting and refining meaningful products. The ample opportunities to innovate and contribute instill a sense of purpose that transcends individual ambitions, allowing us to make a lasting impact. This is the reason we choose Riskified every day. About the Role At Riskified, our success is intrinsically linked to that of our merchants. As the key advocate for our clients within the organization, you will be instrumental in maximizing the value they derive from our solutions. You’ll manage a portfolio of approximately 5-10 clients, each with an Annual Contract Value (ACV) ranging from $6 million to over $15 million. Your clientele will include Fortune 500 companies, major retailers, travel merchants, and beyond. Daily collaboration with various teams across Riskified—such as Product, Analytics, Data Science, and Development—will be essential to your role. What You Will Be Doing Develop and implement comprehensive multi-year strategic account plans that align with client objectives and internal growth goals. Establish and nurture executive-level relationships across various functions within enterprise client organizations. Serve as the customer’s voice internally, advocating for their needs and driving influence across product, support, and operational teams. Identify and secure upsell, cross-sell, and renewal opportunities that create shared value. Collaborate with cross-functional teams to ensure prompt and effective delivery of solutions aligned with customer objectives. Utilize data and key performance indicators (KPIs) to evaluate account health, usage trends, and growth potential. Facilitate customer success by aligning product capabilities with business outcomes and continuously delivering value. Manage complex deal cycles, including pricing strategies, contract negotiations, and procurement processes. Handle escalations with professionalism and strategic insight.

Role Overview Riskified is seeking a Business Development Representative based in New York. This role focuses on building new client relationships and supporting the company’s growth. The position involves connecting with prospective clients, learning about their business needs, and presenting Riskified’s solutions. What You Will Do Reach out to potential clients and introduce Riskified’s offerings Listen to prospects to understand their challenges and requirements Communicate how Riskified’s solutions can improve client operations Develop and nurture relationships to identify new business opportunities What We’re Looking For Strong communication skills, both verbal and written Proactive approach to identifying and pursuing opportunities Interest in sales and business development Ability to build rapport and maintain relationships with clients

About UsAt Riskified, we empower businesses to drive eCommerce success by eliminating risk. Our AI-driven platform is trusted by some of the world's largest brands and publicly traded companies for guaranteed protection against chargebacks, fraud prevention, and enhancing customer retention. Our team, consisting of top-tier eCommerce risk analysts, data scientists, and researchers, works diligently to analyze user interactions in real time, providing identity-based insights. Collaborating with remarkable companies across various industries, including Acer, Gucci, Lorna Jane, and GoPro, we take pride in our impactful partnerships.We thrive in a collaborative environment, working alongside exceptional individuals to innovate and enhance meaningful products. Our work is imbued with purpose, allowing us to create a lasting impact, which is why we choose Riskified every day.About the RoleWe are seeking a proactive, detail-oriented HR Operations Specialist to join our dynamic team! Reporting directly to the Senior Manager of HR Operations & Experience, you will play a crucial role in supporting every phase of the employee lifecycle, ensuring our internal HR processes are efficient and effective, while maintaining accurate internal data. The ideal candidate is an independent thinker with a keen eye for detail who can engage with both internal and external stakeholders to promote best practices. This position requires adaptability and the ability to collaborate across teams and geographical areas, as well as a customer-service mindset towards employee needs.What You Will Be DoingAct as the first point of contact for employee inquiries regarding benefits, policies, and programs.Facilitate onboarding and offboarding processes, working with various teams to ensure a seamless transition for new hires and departing employees.Assist in the implementation and management of HR policies and procedures throughout the organization.

About ValonAt Valon, we are pioneering the development of an AI-native operating system tailored for regulated finance, focusing initially on mortgage servicing. As a Series C company, we are supported by a16z and are committed to transforming industries that have long been deemed too complex for innovation.Instead of relying on outdated legacy systems, we took a unique route by establishing and managing our own mortgage servicing business, overseeing over $110 billion in loans. This initiative has equipped us with the insights necessary to create software that seamlessly operates within regulated environments.The results are remarkable: we have successfully turned mortgage servicing from a 0% margin business into one boasting margins exceeding 60%, all while significantly enhancing customer experience. Major enterprise contracts are now being rolled out across the industry.Our platform, ValonOS, integrates all processes into a cohesive and programmable system, ideally suited for the AI era. Through this unified system, AI agents not only automate tasks but also enhance operational efficiency continuously. Mortgage servicing is merely the starting point of our broader vision to revolutionize regulated industries and beyond.Position Overview: Implementation ManagerIn the role of Implementation Manager at Valon, you will spearhead the deployment of ValonOS, our cutting-edge AI-native operating system designed for complex, regulated operations. You will implement a high-touch model that combines exceptional software with excellent on-the-ground execution. As the Implementation Manager, you will ensure that multifaceted programs involving multiple stakeholders progress smoothly, maintaining clarity, speed, and trust. You will serve as the primary partner for clients on a day-to-day basis, while also coordinating with internal teams across Deployment Strategy, Engineering, Product, and Operations to deliver rapid and safe outcomes.

At CLEAR, we are pioneering the future of secure identity. Our vision is to enhance safety and ease in both physical and digital experiences. With over 38 million members and an expanding global partner network, CLEAR's secure identity platform is revolutionizing how individuals live, work, and travel. Whether at airports, sports venues, or in daily activities, CLEAR enables seamless experiences that unlock the magic of convenience. As the Healthcare Implementation Manager at CLEAR, you will play a critical role in ensuring the successful launch and adoption of our healthcare solutions. You will manage the comprehensive implementation process—from initiation to launch—acting as the key liaison between our healthcare partners and CLEAR's customer success, solution engineering, and operations teams.

About MoabMoab is revolutionizing the equipment dealer and rental industry by developing a comprehensive, modern software platform tailored for equipment dealers and rental businesses. As a venture-backed startup, we aim to disrupt a long-underserved market dominated by outdated solutions dating back to the 1980s and 1990s.Our goal is to connect all participants in the equipment ecosystem—those who sell, buy, rent, service, or utilize equipment. We are starting with a new system of record for equipment rental businesses, designed to enhance back-office efficiency and boost front-office revenue.At Moab, we pride ourselves on our small, dynamic team of passionate professionals. We are looking for team members who are not only willing to take on hands-on tasks but who can also think creatively about broader strategies. If you thrive in a collaborative environment and are eager to make a tangible impact for our customers and the business, you will find ample opportunities for career growth in our meritocratic culture, which emphasizes individual and team development.About the RoleThe Implementation Manager will play a critical role in overseeing the complete training and implementation processes that allow Moab to onboard new customers effectively. We are seeking a proactive individual to lead training initiatives, manage implementations, and ensure customer success at ground level.This position requires balancing rapid execution with structured processes to meet aggressive growth and efficiency goals. You will often be expected to perform at the level of someone two ranks above you (such as meeting with CEOs) as well as below (like handling customer support inquiries). This role is tailored for those who are driven to take action.What You’ll DoDesign and deliver both virtual and in-person training sessions for new customers.Travel 10-50% of the time, depending on the month.Oversee and facilitate user training and support throughout the implementation lifecycle.Simultaneously manage multiple implementation phases.Create comprehensive training and implementation plans, coordinating virtual and in-person sessions with customers.Build strong relationships with customers, ensuring their success during the onboarding process.

About BleeAt Blee, we are revolutionizing traditional workflows that typically rely on spreadsheets and emails by introducing AI-driven software that enhances organizational collaboration to achieve compliance requirements more efficiently and transparently. We are proud to support thousands of active users from numerous enterprise-level clients on both pledged and paid long-term contracts. Our leadership team comprises professionals from prestigious organizations such as Adobe, Chime, PayPal, AWS, Wachtell, Harvard Law, and Columbia Law.We have developed the first platform designed to address the unique challenges our customers encounter from start to finish. The ideal candidate for Blee will not only be a natural problem solver but will also relish the opportunity to uncover the specific needs of our users, many of whom are experiencing a product like Blee for the first time.Our team operates from our downtown San Francisco office, with an additional location opening soon in New York City, while the majority of our staff is distributed between the Bay Area and NYC.The RoleWe are seeking an Implementation Manager who thrives at the intersection of technical complexities and customer relations. You will be responsible for overseeing end-to-end enterprise implementations from the signed contract to the platform go-live, collaborating closely with legal and marketing teams at some of the world's largest organizations.What You'll DoOwn complete enterprise implementations – Manage the process from contract signing to platform launch for legal and marketing teams.Conduct stakeholder mapping – Identify executive sponsors, key users, potential blockers, and champions within each client's organization.Build and manage implementation project plans – Establish milestones, assign owners, and set a weekly status cadence.Scope and sequence deployment – Determine the order of rollout across departments, regions, and use cases.Coordinate technical integrations – Oversee SSO, data flow configuration, API setup, and security reviews in collaboration with customer IT teams.Navigate organizational dynamics – Manage competing priorities among stakeholders to unblock implementation milestones and sustain project momentum.Create implementation-specific documentation – Develop configuration documents, initial training materials, and runbooks to support the rollout process.

Role overview The Project Manager at City of New York plays a key role in guiding municipal projects from early planning stages through to completion. The position centers on coordinating teams, managing project schedules, and making sure resources are used efficiently to achieve defined goals. What you will do Monitor project progress and ensure initiatives remain on schedule Facilitate clear communication among stakeholders and team members Allocate resources and adjust project plans to meet deadlines Contribute to strategic planning for city initiatives Location This position is based in New York City.

About Latent HealthLatent Health is revolutionizing healthcare by harnessing the potential of clinical data. Our AI-driven platform enhances clinical workflows, alleviates clinician workload, and boosts health system efficiency. We collaborate with top hospitals and health systems to provide quick, reliable, and impactful implementations that elevate patient care.Role OverviewAs the Implementation Project Manager – 340B, you will oversee comprehensive onboarding and deployment projects for health systems integrating Latent’s 340B solutions.This role demands a robust background in healthcare project management, alongside familiarity with 340B program compliance, pharmacy operations, split-billing systems, and contract pharmacy settings. You will orchestrate timelines, technical coordination, stakeholder synchronization, and operational preparedness across pharmacy, compliance, IT, revenue cycle, and executive leadership teams.Your goal is to facilitate efficient go-lives for customers, enabling them to realize measurable value swiftly and ensuring their readiness for sustainable operational and compliance success.Key ResponsibilitiesProject Leadership & 340B Customer DeliveryDirect full-cycle implementation projects from kickoff to go-live and stabilization across health systems, focusing on 340B program contexts.Develop and oversee detailed project plans that include 340B-specific workflows, compliance checkpoints, and audit-readiness strategies.Lead cross-functional meetings with pharmacy executives, 340B program administrators, compliance teams, IT, and clinical operations.Act as the principal project contact, ensuring outstanding communication and alignment among all stakeholders.Identify 340B environment-specific risks (e.g., diversion risk, duplicate discount risk, contract pharmacy complexities) and proactively implement mitigation plans.340B Workflow & Technical CoordinationOversee the collection and validation of essential technical inputs, including pharmacy data feeds, split-billing configurations, accumulator logic, and EHR integrations.Collaborate with Latent sales, account management, engineering, and product teams to align system configurations with client-specific 340B policies and operational frameworks.Monitor EHR integration processes (Epic, Cerner, etc.) to ensure seamless transitions and functionality.

About Us At Riskified, we empower businesses to unlock their ecommerce potential by mitigating risk. Our platform is trusted by some of the world's leading brands and publicly traded companies for guaranteed protection against chargebacks, combating fraud, and enhancing customer retention. With a robust team of ecommerce risk analysts, data scientists, and researchers, our AI-driven fraud and risk intelligence platform evaluates each interaction, delivering real-time decisions and comprehensive identity-based insights. We take pride in collaborating with remarkable companies across various industries, including Acer, Gucci, Lorna Jane, GoPro, and many others. We thrive in a collaborative environment, working alongside talented individuals to develop and refine products that make a difference. Our commitment to innovation and contribution instills a sense of purpose that extends beyond ourselves, creating a lasting impact. This is why we choose to be part of Riskified every day. About the Role We are in search of a dynamic and strategic Revenue Enablement Manager to create, develop, and implement impactful enablement programs for our global Go-to-Market (GTM) teams, including Business Development (BD), Account Executives (AE), and Account Managers (AM). This role will bridge Sales Leadership, Product Marketing, and our cross-functional Integration teams. You will collaborate closely with our global Sales Representatives to ensure the GTM organization is equipped with foundational skills, core sales methodologies, and cohesive product messaging essential for driving revenue growth and optimizing merchant retention. The Global Revenue Enablement Manager will devise and execute a comprehensive global enablement strategy that enhances the entire revenue lifecycle—from prospecting and qualification to negotiation and expansion. You will prioritize scaling best practices, refining sales process fluency, and fostering the adoption of key product offerings. What You'll Be Doing Design and lead a global enablement strategy supporting the full revenue lifecycle. Identify knowledge and process gaps through data analysis, field insights, and stakeholder feedback. Develop scalable training materials such as playbooks, persona guides, competitive resources, and value-based messaging to facilitate effective training and development. Deliver live, virtual, and on-demand learning programs, including onboarding bootcamps and continuous skill enhancement. Introduce simulations and coaching programs to drive learning effectiveness.

Join Highbeam in revolutionizing business banking and cash management!Our innovative platform integrates AI agents, automated financial workflows, and a suite of financial products designed to optimize efficiency and reduce costs for our clients.We are proud to support renowned brands that have collectively generated billions in sales, including Cuts, Tushy, NYON, Sabah, Still Here, Alice Mushrooms, Original Grain, and birddogs.Our dynamic team features alumni from Shopify, Square, Toast, Rippling, and McKinsey, bringing a wealth of experience and innovation.We are backed by $42M in equity funding from top venture firms including Acrew, FirstMark, Mayfield, and Two Sigma Ventures.Position OverviewWe are looking for a proactive and talented Implementation Consultant to be a vital part of the Highbeam team. In this pivotal role, you will ensure the effective development and deployment of our products and services tailored to meet customer expectations. Acting as a liaison between clients and our product team, you will apply your strategic insights and problem-solving abilities, particularly in Excel, to enhance our delivery processes. Your role will involve cross-functional collaboration and direct client engagement, particularly in guiding them through essential cash flow management procedures.This position requires in-person attendance in New York.

We are seeking a highly skilled Senior Project Manager to join our dynamic team at the City of New York. As a Senior Project Manager, you will play a pivotal role in overseeing and executing various projects that enhance city operations and improve public services. You will be responsible for managing project timelines, collaborating with stakeholders, and ensuring that all projects align with the city’s strategic objectives.

Join the City of New York as a Senior Project Manager, where you will lead critical projects that shape the future of our vibrant communities. In this role, you will collaborate with various stakeholders to ensure project objectives are met efficiently and effectively. Your leadership will drive project success while adhering to budgetary and timeline constraints.

Role overview The Senior Project Manager at the City of New York leads complex city projects from initial planning through completion. Based in New York City, this position focuses on delivering results on time and within budget, while coordinating efforts across multiple departments. The role requires close collaboration with stakeholders to keep each initiative moving forward. Key responsibilities Manage the entire project lifecycle for major city initiatives Track progress to ensure deadlines are met and budgets are maintained Promote collaboration among teams and departments Work with stakeholders to align on project goals Impact This position plays a central role in shaping projects that affect New York City. Strong leadership and clear communication help set the standard for how city initiatives are delivered and maintained.

Role overview The Implementation Manager at healthee plays a key role in delivering health solutions for clients in New York, NY. This position leads the rollout process, working alongside teams from different parts of the company to ensure projects stay on schedule. Supporting clients throughout each stage is central to this role. Strong attention to detail and clear, effective communication are essential for success. What you will do Manage the end-to-end execution of health solution implementations for clients Coordinate with cross-functional teams to keep project delivery on track Guide and assist clients through every step of the implementation process Focus on improving client satisfaction and enhancing the user experience

We are seeking a detail-oriented and driven Project Manager to join our dynamic team at Mindlance. In this role, you will be responsible for overseeing and coordinating various projects from inception to completion, ensuring they are delivered on time, within scope, and within budget. Your expertise will guide our teams in meeting client expectations while fostering a collaborative environment.

As the Manager of Implementation and Delivery at Avoca, you will play a pivotal role in ensuring the seamless execution of our projects. You will lead a talented team, overseeing the implementation of our solutions and ensuring that they meet client needs. Your expertise will be essential in driving efficiency, fostering client relationships, and delivering exceptional service.

About Project Healthy MindsProject Healthy Minds is an innovative nonprofit organization dedicated to transforming the landscape of mental health through technology. We are creating a groundbreaking digital marketplace designed to make finding mental health services as effortless as booking a flight or making a restaurant reservation. Our mission is to alleviate the mental health crisis by connecting individuals with the resources they need.We collaborate with a diverse array of influential figures—including business leaders, tech innovators, clinicians, and artists—believing that complex social challenges require multifaceted solutions.Supported by a distinguished Board of Directors and an Advisory Council filled with passionate professionals, we dive into impactful work that makes a difference.Discover more at projecthealthyminds.com and follow us on social media @projecthealthyminds.About The RoleWe are seeking a dynamic Product Manager who will take ownership of the daily execution of our product roadmap. This role will involve managing sprints, utilizing data-driven insights, and delivering features that enhance user experiences and lead to improved mental health outcomes. Your contributions will be vital in ensuring a continuous stream of impactful achievements while allowing for strategic growth. This is a full-time, in-office position.Key Responsibilities:• Lead sprint planning and manage delivery timelines using Linear to keep engineering teams focused and accountable.• Identify opportunities for high-impact features with minimal effort through analytics and user feedback.• Draft and maintain Product Requirement Documents (PRDs) for new features, collaborating closely with product leadership.• Work in partnership with engineering and design teams to ensure rapid deployment of features with minimal overhead.• Facilitate cross-functional collaboration to achieve product goals efficiently.

About RiskifiedAt Riskified, we empower businesses to unlock their eCommerce potential by removing risk from the equation. Many of the largest global brands and publicly traded companies rely on us for comprehensive protection against chargebacks, fraud prevention, and policy abuse. Our advanced AI-driven fraud and risk intelligence platform, managed by the largest team of eCommerce risk analysts, data scientists, and researchers, analyzes each interaction to provide real-time decisions and valuable identity-based insights. We are honored to partner with remarkable companies across diverse industries such as Acer, Gucci, Lorna Jane, GoPro, and many more.We thrive in a collaborative work environment filled with passionate individuals dedicated to building impactful products. Our workplace culture fosters opportunities for creativity and contribution, giving us a sense of purpose that resonates beyond our professional goals.Role OverviewWe are in search of an enthusiastic and strategic Global Revenue Enablement Manager to spearhead the design, development, and execution of impactful enablement programs for our global Go-to-Market (GTM) teams, which include Business Development (BD), Account Executives (AE), and Account Managers (AM).This pivotal role lies at the crossroads of Sales Leadership, Product Marketing, and cross-functional Integration teams. You will work closely with our global Sales Representatives to ensure the GTM organization is equipped with essential skills, effective sales methodologies, and cohesive product messaging to drive revenue growth and enhance merchant retention.The Global Revenue Enablement Manager will create and implement a comprehensive global enablement strategy aimed at optimizing the entire revenue lifecycle, from prospecting and qualification through negotiation and expansion. Your focus will be on scaling best practices, enhancing sales process fluency, and promoting the adoption of key product offerings.Key ResponsibilitiesDevelop and implement a global enablement strategy that supports the entire revenue lifecycle.Identify knowledge and process gaps using data analysis, field insights, and feedback from internal stakeholders.Create scalable training content, including playbooks, persona guides, competitive materials, and value-based messaging for effective training and development.Facilitate live, virtual, and on-demand learning programs, including onboarding bootcamps and ongoing skill development.Introduce simulations and coaching programs to enhance learning outcomes.