Enterprise Engagement Manager - Remote Opportunity

Role Overview unframe is hiring an Enterprise Engagement Manager to help shape and maintain strong client relationships. This fully remote position centers on building engagement strategies and supporting service delivery for enterprise clients.

YOUR MISSION:At Parloa, we are revolutionizing customer experiences through innovative AI-driven agents. Our enterprise clients are transforming service delivery across contact centers, digital channels, and global operations.As a Senior Enterprise Engagement Manager, you will serve as the strategic leader for a complex portfolio of enterprise accounts. These clients often span multiple departments, regions, and stakeholder groups, necessitating a strong executive presence and structured approach to planning and execution.Your role will involve guiding clients from initial implementation to scaled adoption and measurable ROI, while also identifying avenues for growth and long-term partnerships. This position is highly cross-functional, requiring a blend of strategic insight and operational discipline.IN THIS ROLE YOU WILL:Enterprise Account Strategy & Executive PartnershipAct as the main strategic contact post-sale for assigned enterprise customers.Foster and sustain trusted relationships with technical, operational, and executive stakeholders (from Director to C-level).Create structured success plans aligned with customer business objectives and transformation initiatives.Lead Executive Business Reviews and Quarterly Business Reviews (QBRs) focused on measurable outcomes, ROI, and roadmap alignment.Proactively identify organizational risks and manage stakeholder alignment within complex environments.Enterprise Implementation LeadershipCollaborate with Implementation, Product, and Engineering teams to oversee enterprise deployments from kickoff to go-live.Establish governance structures, timelines, risk mitigation strategies, and accountability across various workstreams.Support change management efforts to promote adoption beyond the initial launch.Value Realization & KPI OwnershipDefine and monitor KPIs, including automation rates, containment metrics, cost savings, customer satisfaction (CSAT), and operational efficiency improvements.Convert product usage data and performance metrics into clear narratives for executive audiences.Spot adoption gaps and implement structured action plans to enhance outcomes.

Profound is a leading marketing platform specializing in AI search, empowering renowned brands like Ramp, Figma, Chime, Calendly, and DocuSign to effectively manage their AI presence. Supported by elite investors such as Sequoia, Kleiner Perkins, and Khosla Ventures, we have expanded our reach to thousands of customers, forming the backbone of their AI search initiatives—from insights to actions, automation, and impactful results.As the Engagement Manager, you will play a pivotal role in driving the AI search program for our enterprise clients, ensuring their successful implementation, adoption, and continuous engagement with the Profound platform. You will collaborate directly with customer stakeholders to provide strategic consultation, success planning, and tailored support to help achieve their AI search objectives. By working closely with our internal teams across Sales, Product, and Engineering, you will address customer needs, deliver significant outcomes, and act as a trusted expert guiding clients through the evolution of AI search with best practices and actionable strategies to enhance their AI visibility.Key ResponsibilitiesAct as the primary liaison and trusted advisor for a portfolio of 25 to 35 enterprise clients.Manage the entire customer journey from onboarding and implementation to driving measurable outcomes with the Profound platform.Conduct regular strategic business reviews, proactively identifying opportunities and addressing potential risks to each customer’s marketing and AI search initiatives.Develop an in-depth understanding of customer objectives while cultivating relationships with key stakeholders across marketing, operations, product, and executive teams.Become a knowledgeable expert in the AI search domain, gaining a solid understanding of large language models.Effectively manage multiple customer engagements to mitigate risks from stakeholder turnover.Work closely with the Account Management team to align value delivery with commercial goals.Collaborate with internal Sales, Product, and Engineering teams to optimize implementation and troubleshoot technical challenges.

Join Profound as an Enterprise Engagement Management Manager, where you will play a pivotal role in fostering relationships with our enterprise clients. In this dynamic position, you will lead a team dedicated to enhancing client engagement, strategizing effective solutions, and driving satisfaction. Your expertise will help shape our approach to enterprise partnerships, ensuring our clients receive exceptional service tailored to their needs.

Role Overview Gotham Enterprises is hiring a Licensed Marriage and Family Therapist (LMFT) for a remote, full-time position based in New York. This role centers on helping individuals, couples, and families address relationship concerns, family dynamics, and mental health challenges through telehealth services. Key Details Location: Remote , Long Beach, New York, United States Schedule: Monday to Friday, 9:00 AM to 5:00 PM Employment Type: Full-Time Salary: $115,000–$120,000 per year What You Will Do Lead virtual therapy sessions with individuals, couples, and families. Evaluate client needs through thorough assessments and conversations. Develop and update treatment plans based on client progress. Support clients facing relationship issues, family conflicts, and emotional challenges. Complete required documentation accurately and on schedule. Track treatment outcomes and adjust approaches as needed.

Similarweb is hiring a Senior Customer Success Manager to support enterprise clients in New York, NY. This position focuses on building strong relationships and helping organizations get the most value from Similarweb’s solutions. Role overview The Senior Customer Success Manager works directly with a portfolio of enterprise customers. The goal is to drive engagement, address client needs, and maintain high levels of satisfaction. Success in this role comes from understanding each client’s objectives and ensuring their ongoing partnership with Similarweb is productive and valuable. What you will do Develop and maintain long-term relationships with enterprise clients Guide customers to maximize the value of Similarweb’s solutions Promote customer engagement and satisfaction across a diverse client base Requirements Experience managing enterprise customer relationships Strong communication and relationship-building skills Strategic mindset with a focus on client success

Role overview Scrunch seeks a Senior Engagement Manager based in New York City. This position centers on developing strong client partnerships and supporting clients as they work toward their engagement targets. The Senior Engagement Manager leads a team, manages project delivery, and ensures clients receive attentive, high-quality service at every stage. What you will do Advise clients on ways to strengthen their engagement strategies and reach key goals Direct and mentor a team of professionals during all phases of project work Monitor project timelines and deliverables to uphold service quality Build and maintain client relationships through clear communication and consistent follow-up

Role overview h1 seeks an Engagement Manager to lead its Professional Services team in New York. The role centers on building strong client relationships, guiding customers through their experience with h1, and helping them get the most from the company’s services. Success in this position means driving engagement and ensuring projects deliver value for clients. What you will do Lead and support the Professional Services team on client projects Maintain active engagement with customers and nurture ongoing relationships Oversee projects to ensure they meet client goals and deliver successful results Work with cross-functional teams to address client needs Use strategic thinking and problem-solving to navigate complex client situations Location This position is based in New York.

Join Braze as an Engagement Manager II, where you will play a pivotal role in enhancing customer relationships and driving engagement strategies. You will collaborate with clients to understand their needs, deliver tailored solutions, and ensure successful implementation of our innovative platform. Your expertise will be crucial in helping clients maximize their engagement and achieve business objectives.

Role Overview Notion Labs Inc. is looking for a Services Engagement Manager based in New York, New York. This role centers on guiding clients through the implementation of Notion’s services, ensuring projects run smoothly and customers are satisfied with the results. What You Will Do Work closely with cross-functional teams to understand each client’s goals and requirements. Develop solutions tailored to individual client needs. Oversee projects from kickoff through completion, keeping delivery on track and stakeholders informed. Engage with a variety of clients, helping shape the direction of Notion’s services through your insights and feedback.

Join olo as our Loyalty & Engagement Strategy Manager, where you will play a pivotal role in developing and executing innovative strategies that foster customer loyalty and enhance engagement. You will work closely with cross-functional teams to analyze customer data, identify trends, and craft impactful loyalty programs that resonate with our audience.

Position Title: Engagement ManagerDepartment: Service DeliveryReports To: Director of Service Delivery Location: New York, NY, on-site Travel: Up to 75% travel to client sites and internal meetings Total Compensation Range: $140K - $160K About Us Jaan Health stands at the forefront of AI-driven care management, empowering healthcare providers for nearly a decade. Our innovative technology has enabled health systems, medical groups, and ACOs to deliver high-quality, proactive care to countless previously underserved patients. Phamily, our flagship technology platform, has revolutionized chronic disease management through user-friendly AI solutions, allowing physicians and care teams to provide personalized patient care that significantly reduces labor and overall care costs. Phamily transforms the lives of chronic condition patients while ensuring that healthcare providers receive fair recognition and compensation for their contributions. Position Summary The Engagement Manager is responsible for guiding provider clients through the successful implementation and continuous enhancement of Advanced Primary Care Models (APCM) and Chronic Care Management (CCM) programs. This role is pivotal in managing client relationships, overseeing service delivery through internal teams and client collaboration, and ensuring that programs yield quantifiable clinical and financial benefits for clients. The ideal candidate will possess 5+ years of experience in healthcare client management, value-based care operations, or care management program delivery, and will excel at coordinating multi-party stakeholders, including outsourced vendors and clinical service partners. Key Responsibilities Client Engagement & Relationship Management Act as the primary liaison for assigned clients, managing all communication and expectations on a daily basis. Foster strong, trusted relationships with clinical, operational, and executive stakeholders. Conduct regular meetings with service provider partners to discuss performance, challenges, and strategic objectives. Proactively seek opportunities for program enhancement, workflow optimization, and service expansion.

Role Overview Weedmaps is hiring a Senior Product Manager for Enterprise Business Applications. This fully remote position is based in New York City, NY. The focus: lead the integration of artificial intelligence into Weedmaps’ core enterprise systems. The role blends strategic product management with hands-on experimentation, driving new ways to automate business processes and improve data quality across platforms like Salesforce and SAP. This position calls for both strategic vision and technical skill. The Senior Product Manager will prototype, validate, and scale AI-powered solutions, using AI-native tools to quickly test ideas and support engineering teams. Expect to work at the intersection of advanced AI capabilities and real business results. What You Will Do Define the AI Roadmap: Build and own a roadmap for AI enhancements in SaaS platforms (Salesforce, SAP, Namely), focusing on automating internal business processes. Integrate Workflows: Partner with Finance, HR, and Sales to identify manual pain points, applying AI to streamline complex Order-to-Cash workflows. Prototype Solutions: Use AI-native tools (such as Cursor and Replit) to create and iterate on functional prototypes, demonstrating how AI agents interact with enterprise APIs (both standard and custom). Set Operational Standards: Define error budgets and accuracy benchmarks for AI outputs in business-critical systems, protecting both data quality and brand voice. Curate Golden Sets: Develop and maintain definitive internal datasets to measure AI performance in real-world business scenarios. What We’re Looking For Experience: At least 8 years in Product Management for Enterprise Applications or Business Systems Analysis. Experience at the Principal level (12+ years) is preferred. Domain Expertise: Demonstrated success delivering features within Salesforce, SAP, or Namely environments. Technical Skills: Hands-on experience with GenAI tools (vibe-coding) to build prototypes in constrained environments, supporting clear requirements for Engineering. AI Knowledge: Understanding of LLM limitations (context windows, hallucinations) and experience integrating Retrieval-Augmented Generation (RAG) into business workflows. Platform Experience: Deep familiarity with Salesforce AI (Einstein) or Namely. Business Process Transformation: Knowledge of Order-to-Cash (O2C) transformation and revenue operations.

Role overview The Engagement Manager at Scale AI leads AI projects from start to finish. The position centers on maintaining strong client connections, ensuring projects run smoothly, and confirming that final deliverables meet agreed expectations. What you will do Build and manage relationships with clients, understanding their goals and responding to concerns as they arise Oversee project execution, track progress against milestones, and ensure deliverables are completed to a high standard Coordinate with cross-functional teams to organize resources and keep everyone aligned on project requirements Location This role is based in San Francisco, CA or New York, NY.

The future of AI — whether in training or evaluation, classical ML or agentic workflows — is built on high-quality data.At HumanSignal, we are developing a cutting-edge platform that facilitates the creation, curation, and evaluation of such data. Our tools, ranging from fine-tuning foundation models to validating agent behaviors in production, are trusted by leading AI teams to ensure their models are grounded in real-world signals rather than noise.Our open-source product, Label Studio, has emerged as the de facto standard for labeling and evaluating data across various modalities — from text and images to time series and agents-in-environments. With over 250,000 users and hundreds of millions of labeled samples, it stands as the most widely adopted OSS solution for teams dedicated to building AI systems.Label Studio Enterprise enhances this success with the security, collaboration, and scalability features essential for supporting mission-critical AI pipelines — facilitating everything from model training datasets to evaluation test sets and continuous feedback loops. We started our journey before foundation models became mainstream, and we’re doubling our efforts now that AI is transforming the world. If you’re eager to empower leading AI teams to develop smarter, more accurate systems — we would love to speak with you.As a key member of our Customer Engagement team, you will be at the forefront of ensuring our rapidly expanding customer base becomes passionate, lifelong partners. You will be responsible for establishing robust customer relationships, driving revenue, meeting SLAs, and upholding the quality standards that power groundbreaking AI applications. Your role will involve close collaboration with HumanSignal's enterprise customers and frontier labs, managing end-to-end engagements from new projects and pilots, overseeing account execution, and working cross-functionally to guarantee that our Label Studio platform and Data Creation Laboratory services are delivered consistently and on time, while also fostering account growth.You will serve as the primary liaison between HumanSignal and our customers, advocating for data leaders and engineering/operations teams striving to push the limits of what’s achievable with AI. Your passion for how purpose-built, human-created data can unlock novel AI capabilities will drive your efforts. Rather than seeking one-off solutions, you will prioritize finding repeatable and scalable methods to ensure that we consistently deliver excellence. A proven track record in managing customer relationships and driving satisfaction is essential for this role.

Gotham Enterprises is hiring a Licensed Marriage and Family Therapist (LMFT) for a full-time remote position based in Utica, New York. This role centers on providing therapeutic support to individuals and families through virtual sessions. Role overview The LMFT will deliver counseling services designed to help clients navigate relationship challenges, personal issues, and family dynamics. The focus is on creating a supportive environment where clients can work toward healing and personal growth. What you will do Conduct remote therapy sessions with individuals, couples, and families Support clients in developing strategies for positive change Maintain a safe, confidential space for open communication Requirements Active LMFT license Comfort with providing therapy in a remote setting Commitment to supporting client well-being

Co-Op or Fellowship EngagementABOUT THE INNOCENCE PROJECTThe Innocence Project is dedicated to exonerating the innocent, averting wrongful convictions, and fostering a justice system that is fair, compassionate, and equitable for all. Our mission is anchored in scientific evidence and a commitment to anti-racism. Since our establishment, we have utilized DNA and other scientific breakthroughs to overturn wrongful convictions, successfully liberating over 250 individuals who collectively endured more than 3,600 years in prison. Our advocacy has also driven the enactment of over 200 transformative laws at both state and federal levels. Today, the Innocence Project remains steadfast in its pursuit of freedom, systemic reform, and promoting the innocence movement. For further details, please visit www.innocenceproject.org.ABOUT THE POSITIONWe invite students to submit proposals for structured learning engagements that resonate with our mission.Please note that this application is not for our standard semester-based internships, which are filled through a competitive recruitment process on our Careers page.This intake form is specifically for co-op or fellowship proposals from students.IMPORTANT CONSIDERATIONSAll requests will be evaluated on a case-by-case basis, considering our internal capacity and the alignment of student objectives with our institutional needs.Should your proposal align with our mission and if we have the capacity, a member of our People & Culture team will reach out to you.Proposals are reviewed continuously; however, please be aware that decision-making may take up to three months. If you have a specific timeline for your application and response, kindly indicate this in your proposal, and we will strive to accommodate your timeframe.KEY RESPONSIBILITIESIf approved, engagements may involve:Participating in structured departmental projectsSupporting existing departmental initiativesCompleting defined deliverablesEngaging in supervised learning activitiesAll responsibilities will be confirmed after an internal review and departmental approval.QUALIFICATIONSApplicants must meet the following criteria:Be currently enrolled in or affiliated with an accredited academic institution or a recognized fellowship programExhibit a strong interest in the mission and work of the Innocence ProjectPropose a well-structured co-op or fellowship engagement for considerationProvide information regarding any academic sponsorship, supervision, or credit structure associated with the proposalKEY COMPETENCIES + VALUESA passion for the mission of the Innocence Project and a commitment to social justice, including public interest advocacy

At Profound, we are dedicated to empowering organizations to comprehend and manage their AI footprint. As an Engagement Manager focusing on Agencies, you will collaborate closely with internal teams such as Sales, Product, and Engineering to meet customer needs, encourage platform adoption, and facilitate impactful outcomes through strategic consultations, success planning, and tailored support. You will be the go-to expert guiding clients through the evolving landscape of search, offering best practices and actionable strategies to boost their AI visibility while assisting them in making strategic decisions with the Profound platform.Your ResponsibilitiesAct as the primary point of contact and trusted advisor for marketing, digital, PR, and integrated agencies of varied sizes.Conduct regular strategic business reviews, proactively identifying growth opportunities and addressing potential risks.Gain an in-depth understanding of customer objectives and proactively nurture relationships with key stakeholders within their teams and clients.Effectively manage customer engagements to mitigate risks associated with stakeholder turnover.Collaborate with internal teams, including Sales, Product, and Engineering, to enhance customer implementation and resolve technical issues.Your ProfileA minimum of 3 years of experience in agencies within an account management role or the marketing department of a leading brand.Exceptional communication skills, capable of delivering impactful presentations and demonstrations.Self-starter with a strong passion for fostering robust customer relationships.Comfortable embracing challenges and navigating ambiguity.Analytical mindset with a solid aptitude for working with numerical data.Ability to manage processes from start to finish.Skilled in juggling multiple initiatives simultaneously and prioritizing effectively.Work EnvironmentThis position is based at our Union Square office in New York City, tailored for individuals who thrive on speed, innovation, and significant impact.The anticipated base salary for this role ranges from $80,000 to $160,000, excluding commission. Profound offers a comprehensive compensation package aimed at being competitive, which includes base salary, equity, and a wide array of benefits.

Gotham Enterprises is seeking a Licensed Marriage and Family Therapist (LMFT) for a fully remote position based in White Plains, New York. This role centers on supporting individuals and families through therapy sessions conducted online. Role overview As an LMFT, you will use your clinical training to guide clients through personal and relational challenges. Sessions are delivered remotely, allowing you to connect with clients from their own environments. What you will do Provide therapy to individuals, couples, and families in a virtual setting Help clients address and work through emotional and relational concerns Support personal growth and healthy communication within families Requirements Current license as a Marriage and Family Therapist (LMFT) Comfort working remotely and using online platforms for therapy

Gotham Enterprises seeks a Licensed Mental Health Counselor (LMHC) to provide counseling services to clients remotely. This position is based in Buffalo, New York, but all work is performed from home. Role overview This role centers on supporting individuals facing mental health challenges. The counselor offers professional guidance and care using secure virtual platforms, helping clients manage a range of concerns from a distance. What you will do Deliver remote counseling sessions to clients seeking mental health support Help clients navigate and address personal and emotional challenges Maintain a professional and confidential approach to all client interactions Requirements Active LMHC license Ability to work remotely from within Buffalo, New York, or the surrounding area