Enterprise Customer Success Manager

About Connecteam: Connecteam is a dynamic startup based in Tel Aviv, dedicated to transforming the work experience for the 80% of the global workforce that operates without a desk. Our innovative business management platform empowers thousands of companies by simplifying workforce management and enabling teams to concentrate on what matters most: growing their business. Position Overview: The Enterprise Customer Success Manager will play a pivotal role in managing Connecteam’s relationships with large business and enterprise clients, ensuring their ongoing success and satisfaction. The ideal candidate will have a profound understanding of workforce management processes in extensive business settings and will showcase exceptional interpersonal skills to act as a trusted advisor to our customers. Utilizing their expertise in digital transformation, they will identify challenges, design customized solutions, and implement innovative strategies to enhance product adoption and deliver outstanding value. This is a fully remote opportunity. Key Responsibilities: Develop and implement tailored customer success plans aligned with clients' strategic business goals. Maximize customer value from their Connecteam investment and ensure effective utilization of their licenses. Provide consultative support to clients in resolving issues and achieving their objectives. Analyze customer data to monitor progress and pinpoint areas for enhancement. Stay informed on industry trends and best practices to provide top-tier support. Collaborate closely with various departments to drive customer success initiatives. Partner with clients to develop new use cases and success stories. Quickly address any escalated client issues using resources from across the organization.

Role Overview Prolific is looking for an Enterprise Customer Success Manager to join the team in a hybrid role based in New York City. This position centers on building and maintaining strong relationships with enterprise clients, helping them reach their objectives with Prolific’s solutions. What You Will Do Develop and nurture partnerships with enterprise customers, acting as their main point of contact. Provide strategic advice tailored to each client’s goals and business needs. Advocate for client interests within Prolific, ensuring their feedback and requirements are heard. Drive engagement and retention by managing accounts proactively, conducting regular check-ins, and offering personalized support. Spot opportunities for upselling and cross-selling services that align with client needs, contributing to company growth. Location This is a hybrid position based in New York City. Some in-office presence is expected.

Role Overview probook is hiring an Enterprise Customer Success Manager based in Manhattan. This role centers on building and maintaining strong relationships with enterprise clients. The goal: help clients get the most from probook’s products and services, and support their long-term success. What You Will Do Develop and sustain trusted partnerships with enterprise customers Guide clients through challenges and help them optimize their use of probook’s offerings Work with teams across the company to represent client needs and priorities Use data and insights to inform client strategy, satisfaction, and retention

Join Dealpath as a Customer Success Manager and be a pivotal part of our dynamic team in New York City!In this role, you will be instrumental in guiding our customers to fully leverage Dealpath's capabilities, ensuring they achieve their business objectives with our platform.What You Will Be Doing:Engaging with customers to understand their business processes, establish success metrics, and develop a tailored customer journey.Providing training, onboarding, and ongoing support to facilitate customer adoption of Dealpath.Creating and delivering both virtual and in-person training sessions.Responding to customer inquiries via phone and email to resolve issues effectively.Contributing to the development of self-service documentation and video training resources.Collaborating across Dealpath's Sales, Marketing, and Product teams to communicate customer use cases and enhance product support.Maintaining the satisfaction, growth, and retention of a portfolio of customer accounts.Assisting the Customer Success team in refining processes and metrics to accelerate the growth of our function.

About Sigma Computing Sigma Computing builds cloud-based analytics and business intelligence tools that help organizations turn complex data into clear business insights. The platform is designed for users at any technical level, making it easier for teams to ask questions of their data and act on what they find. Role Overview: Enterprise Customer Success Manager This role focuses on helping enterprise clients get the most out of Sigma Computing’s platform. The Enterprise Customer Success Manager works closely with high-value accounts, aiming to strengthen relationships, drive adoption, and improve Net Dollar Retention (NDR) through thoughtful account management and growth strategies. What You Will Do Strategic Account Management: Build and maintain strong relationships with decision-makers and influencers at key enterprise accounts. Analytics Guidance: Use expertise in analytics and business intelligence to help clients make the most of Sigma Computing’s platform, supporting them as they analyze data and uncover insights. Drive NDR Growth: Develop and carry out plans to increase NDR by identifying upsell and cross-sell opportunities, and by reducing churn through proactive support. Customer Advocacy: Serve as the link between clients and the product team, representing customer needs and suggesting features or improvements to boost satisfaction and retention. Success Planning: Collaborate with clients to create and implement plans that connect Sigma Computing’s capabilities to their specific business goals. Education and Enablement: Lead training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement among users. Location This position is based in New York City, NY.

Similarweb is hiring a Senior Customer Success Manager to support enterprise clients in New York, NY. This position focuses on building strong relationships and helping organizations get the most value from Similarweb’s solutions. Role overview The Senior Customer Success Manager works directly with a portfolio of enterprise customers. The goal is to drive engagement, address client needs, and maintain high levels of satisfaction. Success in this role comes from understanding each client’s objectives and ensuring their ongoing partnership with Similarweb is productive and valuable. What you will do Develop and maintain long-term relationships with enterprise clients Guide customers to maximize the value of Similarweb’s solutions Promote customer engagement and satisfaction across a diverse client base Requirements Experience managing enterprise customer relationships Strong communication and relationship-building skills Strategic mindset with a focus on client success

About RadarRadar stands as the global leader in geolocation technology, offering innovative geofencing SDKs, maps APIs, and AI-powered solutions tailored for marketing, fraud prevention, and operational teams.Why Choose Radar?We are trusted by industry giants, ranging from dynamic startups to Fortune 500 companies.Our scale is impressive: we handle over 1 billion API calls daily from hundreds of millions of devices.We are well-financed, with $85.5 million raised from top-tier investors like Accel and Insight Partners.Our culture promotes high performance, with ambitious and entrepreneurial individuals in every role.Our new office in Flatiron, Manhattan, NYC is a fantastic place to work.Crain's recently recognized us as one of the top 10 best places to work in NYC.We are just beginning our journey, and we need you to help us grow.About the RoleWe are seeking an Enterprise Customer Success Manager to nurture our expanding Fortune 500 clientele and enhance the value of our customer partnerships. In this role, you will act as a consultative business partner, assisting customers in leveraging our location-based products and solutions to create significant impacts and transform their business operations.You will report directly to our Chief Customer Officer. This position is based in our New York City headquarters, with in-office work from Monday to Thursday and the flexibility to work from home on Fridays.For U.S.-based candidates, the base salary for this full-time position ranges from $120,000 to $140,000 per year, with On Target Earnings (OTE) projected between $140,000 and $160,000 annually. Additional performance bonuses and incentives may apply.In addition to competitive cash compensation, we offer full-time employees an attractive equity plan, including stock option grants. This represents a meaningful ownership stake in Radar as we build a category-defining company together.Salary ranges are determined by role, level, and location. The range displayed in this posting reflects the minimum and maximum target for new hire salaries across all U.S. locations. The exact offer may vary based on market location, job-related skills, experience, and relevant education or training.

As an Enterprise Customer Success Manager at findigs, you will play a pivotal role in ensuring our enterprise customers achieve their desired outcomes while using our platform. You will be responsible for building strong relationships, providing strategic guidance, and facilitating the overall success of our clients. Your expertise will help drive customer retention and satisfaction, ultimately contributing to the growth of our business.In this dynamic position, you will collaborate closely with our sales and product teams to streamline processes and ensure a seamless customer experience. You will analyze customer data to identify trends and proactively address potential challenges. Your passion for customer success and your ability to communicate effectively will make you a key asset to our team.

Role Overview Synthesia is hiring an Enterprise Customer Success Manager in New York City. This role focuses on supporting enterprise clients who use Synthesia’s AI video technology. The position centers on helping customers reach their goals, guiding them through onboarding, and building strong, lasting partnerships. What You Will Do Onboard new enterprise clients and ensure a smooth start with Synthesia’s platform Provide ongoing support to address questions and resolve issues as they arise Build and maintain long-term relationships with key customer contacts Identify client needs and work proactively to solve challenges Help customers get the most value from Synthesia’s video technology What Matters for Success Experience working with enterprise customers Strong communication and relationship-building skills Ability to understand business goals and align solutions accordingly Proactive approach to problem-solving

About FLORA: At FLORA, we are redefining creativity with our innovative tools designed for the modern creative class. Our intelligent canvas integrates cutting-edge AI models to enhance professional craftsmanship. With a compact team of around 20, we have successfully raised $52 million from renowned investors such as Redpoint Ventures, Hanabi Capital, Menlo Ventures, Justin Kan, and Gabe Whaley, the founder of MSCHF. Our diverse clientele includes industry leaders like Pentagram, Lionsgate, and Nike.About the Role: As an Enterprise Customer Success Manager at FLORA, you will be the key relationship steward for a portfolio of enterprise accounts. Your role will encompass driving product adoption, ensuring client retention, managing renewals, and serving as a trusted advisor to pivotal stakeholders. You should be adept at establishing processes from the ground up, adaptable to wearing multiple hats, and excel in a dynamic environment—while consistently delivering outstanding customer results.Your Responsibilities Include:Overseeing the complete customer lifecycle for a range of enterprise accounts, from the onboarding process to renewals and expansions.Cultivating deep, trusted relationships with executive sponsors, champions, and day-to-day users within customer organizations. Leading intricate, cross-functional projects to boost platform adoption and ensure that clients realize measurable business outcomes.Formulating and implementing tailored Customer Success Plans that align with each account’s objectives, KPIs, and growth trajectories.Collaborating with Account Executives to proactively identify renewal risks and opportunities for expansion within your account portfolio, thereby driving net revenue retention and growth.Managing the entire renewals process—including forecasting, negotiation, and timely closure—in partnership with Sales and Finance. Conducting regular Executive Business Reviews (EBRs) to communicate value, progress, and alignment with the roadmap.Acting as the internal advocate for the customer, collaborating with Product, Engineering, and Marketing teams to influence the FLORA roadmap.Proactively tracking customer health scores, usage data, and engagement metrics to mitigate the risk of churn.Contributing to the development of scalable Customer Success playbooks, processes, and best practices.Skillfully navigating complex organizational structures and multi-threaded stakeholder relationships.

Join Dealpath as a Senior Customer Success Manager and be a pivotal part of our expanding team in New York City!In this role, you will be instrumental in driving customer adoption and utilization of Dealpath's innovative platform, ensuring they leverage its full potential.Your Responsibilities:Maintain and enhance retention, growth, and satisfaction across a diverse portfolio of customer accounts.Collaborate closely with the Implementation Manager to align customer success criteria with system configurations during onboarding.Work alongside customers to map out their journey, guiding them toward their business objectives.Develop comprehensive post-implementation strategies for enterprise accounts to promote robust adoption among current and new employees.Facilitate engaging web-based and in-person training sessions, along with strategic review meetings for clients.Provide responsive support through phone and email for customer inquiries.Coordinate with Dealpath’s Sales, Marketing, Product, and Executive teams to share customer insights, create case studies, and address product-related issues.Champion and innovate Customer Success processes to effectively support large teams at scale.

About NablaAt Nabla, we are a passionate team of entrepreneurs, clinicians, and engineers dedicated to revitalizing the joy in medical practice. Collaborating with a network of clinician innovators, we leverage advanced machine learning technology to create Nabla, the premier AI assistant designed to restore the human connection central to healthcare. By simplifying clinical documentation, Nabla enables clinicians to prioritize what truly matters—their patients. Currently, over 85,000 clinicians across more than 130 healthcare organizations rely on Nabla to enhance their daily care delivery.We are embarking on an ambitious journey where ambient listening, dictation, coding, and command functionalities will converge into an intuitive assistant that seamlessly enhances clinical and financial workflows.Supported by a recent $70 million Series C funding round, we are expanding our team to build the next generation of clinical AI, aiming to improve the lives of clinicians and patients everywhere. This is an exciting time to join us!Job OverviewWe are on the lookout for a seasoned and enthusiastic Enterprise Customer Success Director to become a vital part of our expanding team. In this pivotal role, you will serve as the main point of contact for our key enterprise accounts, ensuring their success and satisfaction with Nabla’s offerings. You will cultivate relationships with enterprise customers, drive product adoption, oversee retention and growth initiatives, and collaborate closely with our product team to inform the product roadmap based on valuable customer insights.

About hyperexponential (hx)At hyperexponential, we are revolutionizing decision-making in the $7 trillion insurance industry through our AI-driven platform. Our technology empowers insurers to make informed decisions that influence critical outcomes, from successful rocket launches to the deployment of autonomous vehicles, and even the recovery of communities after natural disasters.Historically, the insurance sector relied on outdated tools for billion-dollar decisions. We are changing that narrative. Our platform integrates data, AI, and human expertise to streamline the process from submission to decision, enabling insurers to act swiftly and confidently.Supported by renowned investors like a16z, Highland Europe, and Battery Ventures, we are on a global scaling journey. Our platform is already trusted by nearly 50 of the world's largest insurers, boasting zero churn and billions in premiums.What started as a singular product has swiftly evolved into a comprehensive, multi-product platform that enhances every facet of pricing and underwriting. At the core of our mission is AI, exemplified by innovations such as our domain-specific AI peer programmer designed for the insurance sector.At hx, we believe that impact is determined by the challenges you tackle and the discipline you bring, not by titles or tenure. Here, you will collaborate with inspiring peers and engage in some of the most meaningful work of your career within a resilient company.If you resonate with this vision, we invite you to join us in shaping the future.About the Customer Success TeamThe Customer Success team is pivotal to hx’s expansion, ensuring that our largest and most intricate enterprise clients in the U.S. derive lasting value from our platform. By fostering deep partnerships with top-tier insurers, we significantly influence renewals, revenue growth, and long-term customer health.We act as trusted advisors, working closely with Sales, Product, Delivery, and Business Value Consulting teams to enhance adoption, tackle complex issues, and provide insights that drive the evolution of the hx platform. Our success metrics include customer outcomes, net revenue retention, and enduring executive relationships.As an Enterprise Customer Success Manager, you will oversee a portfolio of strategic accounts, ensuring customer satisfaction, renewals, and expansion. Your efforts will directly affect revenue retention, customer advocacy, and hx’s standing in the U.S. insurance market.

Yext (NYSE: YEXT) stands as the premier brand visibility platform designed for an era where discovery and engagement span across AI search, traditional search, social media, websites, and direct communications. With over 2 billion trusted data points and a comprehensive suite of integrated products, Yext empowers brands with clarity, control, and confidence to excel across digital channels. Our capabilities, ranging from real-time insights to AI-driven recommendations and scalable execution, transform a brand’s digital presence into a competitive edge — all thanks to our team of innovative and passionate collaborators. Join us to experience why we are consistently celebrated as a ‘Best Place to Work’ worldwide by industry leaders like Built In, Fortune, and Great Place To Work®!We are in search of a Customer Success Manager, Enterprise - Financial Services to enhance adoption and maximize the value derived from the Yext platform with an unwavering commitment to learning. Your primary responsibility will be to collaborate with enterprise-level clients in the Financial Services sector, grasping their priorities and pain points to ensure they optimize their investment in Yext. As a vital member of our organization, CSMs work closely with sales, solution engineers, product management, and go-to-market teams.

Cloaked is an innovative privacy startup committed to restoring consumer confidence in the use of personal data. Our mission is to create a user-centric internet where individual privacy and opt-in preferences are paramount. Our flagship product is a virtual 'cloak' that allows users to navigate any website—be it Facebook, Amazon, or others—while selectively sharing their personal information according to their preferences.

Why join usBrex is an innovative AI-powered spend management platform that empowers businesses to manage expenses confidently. Our integrated solutions, which include corporate cards, banking, and global payment services, are designed to streamline travel and expense management. Trusted by a diverse range of companies from startups to large enterprises, including renowned names like DoorDash, Flexport, and Compass, Brex enables clients to optimize spending, reduce costs, and enhance operational efficiency on a global scale.At Brex, we foster an environment where you can challenge your limits, innovate beyond the norm, and collaborate with some of the brightest minds in the industry. We are dedicated to cultivating a diverse and inclusive workplace, believing that your potential should only be restricted by your ambitions. We support your professional growth by providing you with the necessary tools, resources, and support.Sales at BrexThe Sales team is the driving force behind Brex's growth. We are responsible for acquiring new clients, nurturing existing relationships, and positively impacting the company’s revenue. With limitless opportunities and territories, your aspirations dictate your success. We celebrate achievements together and consistently reward high performance. If you're eager to sell a groundbreaking product and take ownership of your role, this is the team for you.What you’ll doAs an Enterprise Customer Success Manager, you will act as a trusted financial technology advisor to Brex’s most significant clients, collaborating closely with CFOs, Controllers, and finance operations teams to unlock the full potential of Brex’s offerings. You will develop and implement tailored account strategies that align with each client's business objectives, ensuring impactful results across their financial operations.You will oversee the complete lifecycle of customer success, from onboarding to renewal, utilizing product usage insights, stakeholder engagement, and cross-functional teamwork to enhance product adoption, minimize churn, and increase account value.Where you’ll workThis position is based in our New York City office, operating within a hybrid model that merges the vibrant atmosphere of in-office work with the flexibility of remote arrangements. A minimum of two office days per week is required, specifically on Wednesdays and Thursdays, with the added benefit of up to four weeks of fully remote work each year!ResponsibilitiesFormulate and manage strategic account plans aimed at driving retention, expansion, and adoption within your portfolio of enterprise customers.Serve as a trusted advisor to finance stakeholders by offering guidance on best practices in spend management, credit policies, and more.

Our MissionAt Zocdoc, we believe healthcare should be accessible and efficient for patients. Unfortunately, many face outdated insurance directories and long wait times, leading to frustration and poor experiences. In contrast to other industries, where companies are held accountable by consumers, patients often have to accept subpar service in healthcare. Our mission is to empower patients by providing a leading healthcare marketplace that enables them to easily find and book both in-person and virtual care across all 50 states, covering over 200 specialties and more than 12,000 insurance plans. By enhancing patient choice, we are transforming healthcare into a competitive market that prioritizes quality and affordability. With 18 years of experience and a leading position in our field, we continue to innovate and grow. If you're passionate about tackling complex issues and collaborating with thoughtful and driven teammates, we invite you to join us. Your Impact on Our MissionAs an Enterprise Customer Success Manager, you will play a crucial role in helping healthcare providers maximize their utilization of Zocdoc. Your focus will be on building proactive relationships with key stakeholders in large healthcare organizations to enhance their success within our marketplace. Acting as a trusted consultant, you will provide timely, data-driven insights that lead to favorable outcomes for our clients. Our ECSMs embrace challenging discussions, promote innovative ideas, and push boundaries to strengthen Zocdoc's most significant partnerships. You’ll Thrive in This Role If You Are...Goal-oriented: You understand the importance of setting ambitious targets and breaking them down into actionable steps.Process-driven: You excel in environments where clear guidance directs your focus and efforts.Intellectually curious: You continuously seek opportunities for personal and professional growth in enhancing provider and user success.

Join Harvey as the Head of Customer Success for our Enterprise division across the Americas. In this pivotal role, you will lead our efforts to ensure that enterprise clients achieve maximum value from our solutions, fostering relationships and driving customer satisfaction. You will be responsible for establishing best practices, developing customer success strategies, and leading a talented team dedicated to exceeding customer expectations.As a key member of the leadership team, you will collaborate closely with sales, product, and support teams to enhance the customer journey and drive retention. Your strategic vision will shape our customer engagement initiatives, ensuring that we not only meet but exceed our clients' needs.

Who are we?Smarsh is a pioneering leader in helping organizations manage risk and harness valuable intelligence from their digital communications. With a robust community of over 6,500 clients in regulated sectors, Smarsh provides essential tools to identify compliance, legal, or reputational risks across more than 80 communication channels, ensuring that potential pitfalls are addressed before they escalate into regulatory penalties or negative media coverage. Our commitment to relentless innovation has earned us consistent recognition as a leader by analysts such as Gartner and Forrester, and our sustained growth has placed Smarsh on the Inc. 5000 list of fastest-growing American companies since 2008.Position OverviewWe are currently seeking an accomplished Strategic Senior Customer Success Manager to join our Enterprise Customer Success team. In this pivotal role, you will be responsible for driving customer outcomes for our premier enterprise clients, collaborating with Fortune 500 companies globally. Your responsibilities will encompass managing the complete customer lifecycle, facilitating customer adoption and growth, ensuring health and governance, and fostering retention in partnership with your Account Executives. As a trusted consultant and partner, you will adeptly navigate complex business objectives and cultivate Smarsh advocates within the organizations you serve.

Ramp is seeking an experienced and dynamic Head of Customer Success for our Enterprise & Strategic Accounts division. In this pivotal role, you will lead a team dedicated to ensuring our enterprise clients receive exceptional service and value from our solutions. Your leadership will drive customer retention, satisfaction, and engagement, as well as help identify opportunities for growth and expansion within our key accounts.You will work closely with cross-functional teams to develop strategies that enhance customer experiences, optimize product usage, and deliver on our commitment to excellence. This is a unique opportunity to play a crucial role in shaping the future of customer success at Ramp.