Enterprise Client Strategy & Operations Manager

OverviewAt Addition Wealth, we are dedicated to transforming financial health by ensuring that personalized financial expertise is both inclusive and accessible to all. By leveraging cutting-edge technology and forming impactful partnerships with leading companies and financial institutions, we empower individuals with sophisticated digital tools, a comprehensive knowledge hub, and access to top-tier financial professionals, enabling them to navigate their financial decisions with confidence. Our initiatives not only alleviate stress and enhance productivity but also revolutionize how individuals perceive and manage their finances.We are more than just another financial wellness platform; we are spearheading a revolution in financial decision-making. By harnessing technology, we aim to create seamless, impactful, and life-altering experiences. At Addition Wealth, you will have the opportunity to tackle complex challenges, stretch the limits of innovation, and develop tools that genuinely create a significant impact.Our efforts have garnered global recognition. Supported by prestigious fintech venture capitalists such as Barclays, Anthemis, and Nyca, Addition Wealth has been recognized as one of Business Insider’s 54 Promising Fintech Companies to Watch, received the UBS Female Founder Award in 2023, and was honored as a Top Innovator by the World Economic Forum. Our work has been featured in leading publications including Bloomberg, TechCrunch, Insider, and Forbes. Together, we are building something remarkable—and we are just getting started.About the RoleAddition Wealth seeks an Enterprise Client Strategy & Operations Manager to cultivate and enhance relationships with our key enterprise accounts. You will serve as a vital partner to our clients, facilitating user adoption, ensuring a seamless and impactful experience throughout the client journey, and fostering trust with stakeholders to drive sustainable growth. This role is both product-oriented and technical, allowing you to influence our product roadmap, oversee rollouts and implementations, and manage product quality assurance for specific features.If you excel in relationship management, technical product implementations, and prioritization, possess a passion for optimizing operational processes, and enjoy addressing complex client needs with a strategic and hands-on approach, we would love to hear from you. Success in this role hinges on being client-focused, detail-oriented, data-driven, and eager to contribute to our Enterprise business expansion.

Become a Part of ShopMy – Shaping the Future of Digital MarketingAt ShopMy, we are at the forefront of transforming e-commerce by establishing a robust infrastructure for human-led curation at scale.We empower brands to launch and grow impactful, performance-driven creator programs while enabling influential creators to monetize their presence and collaborate directly with their favorite brands. Our innovative operating system enhances consumer experiences, allowing them to discover and purchase premier products through leading brands, cultural trendsetters, and genuine human curation.Having recently achieved unicorn status with a $1.5B valuation, backed by esteemed investors including Bessemer Venture Partners, Avenir Growth Capital, and Bain Capital Ventures, we are eager to meet professionals who are excited to influence the future of curated commerce at the dynamic intersection of technology, culture, and taste.Role Overview:The Enterprise Director is responsible for driving strategic growth and revenue within 8-12 key Fortune 500 accounts, acting as a trusted advisor to senior executives while executing proactive upselling strategies. A primary focus will be on expanding clients’ investment in our Opportunities product.Your Contribution to Success:Strategic Account ManagementManage and cultivate relationships with 8-12 of our highest-value enterprise accounts.Serve as the lead strategic advisor and trusted partner to senior decision-makers.Conduct regular business reviews and strategic planning sessions with key stakeholders.Analyze complex organizational structures to identify key influencers across various departments and business units.Revenue Growth & ExpansionAchieve ambitious annual upsell targets, concentrating on increasing quarterly investments in the Opportunities product.Develop and present compelling business cases that outline clear ROI and strategic value for expansion initiatives.Manage enterprise sales cycles to secure significantly larger investments by navigating complex organizations, building internal champions, and negotiating high-stakes deals.Cross-Functional LeadershipCollaborate closely with Sales, Product, Client Strategy, and Technical teams to deliver a seamless client experience.Advocate for client needs internally while driving product improvements.

About the TeamThe Advertising & Promotions team thrives at the crossroads of e-commerce and advertising, delivering and monetizing valuable content tailored to our primary audiences. Our mission is to offer innovative digital solutions that connect advertisers with DoorDash users effectively. In this pivotal role, you will spearhead the monetization strategy for our advertisements and promotions offerings.About the RoleDrive significant business outcomes by leading projects that maximize spending and deliver incremental value for top Enterprise advertisers and merchant partners.Utilize data analysis to track and enhance product performance through in-depth self-service analytics.Advocate for the requirements of Enterprise merchants and account teams to shape the Product roadmap for intricate, high-value use cases.Oversee collaborative initiatives with Product and Data Science teams to boost engagement and adoption rates among Enterprise advertisers.Collaborate closely with Enterprise Sales and Account Management to pinpoint opportunities and manage the comprehensive development and implementation of scalable processes.Launch advertising and promotions products for Enterprise clients, ensuring successful adoption both internally and externally.You're Excited About This Opportunity Because You Will…Build: Transform ideas from concept to execution in ambiguous environments, providing structure where none exists.Own: Proactively identify opportunities, define challenges, and drive solutions from start to finish.Analyze: Independently analyze data (SQL/Excel) to derive insights, assess impact, and guide strategy.Lead Cross-Functionally: Foster alignment across Product, Data Science, Sales, and Account Management to achieve results.Influence: Clearly communicate complex ideas to both technical and non-technical audiences.We’re Excited About You Because…You have 4+ years of experience in a relevant field, showcasing your expertise in driving results.

Join Verkada as the Sales Strategy & Operations Lead for our Enterprise team, where you will play a vital role in shaping our sales strategy and driving operational excellence. In this dynamic position, you will collaborate closely with cross-functional teams to identify opportunities for growth, streamline processes, and enhance our sales initiatives. Your analytical mindset and strategic approach will be instrumental in executing our vision and achieving ambitious targets.

As an Enterprise Delivery Lead specializing in Strategy & Operations at superdial, you will play a pivotal role in driving the success of our projects. Your expertise in managing enterprise-level delivery will ensure that our operational strategies are effectively implemented to meet client expectations and enhance overall business performance.You will collaborate closely with cross-functional teams, leveraging your analytical skills to identify opportunities for improvement and streamline operations. Your leadership will guide the team in delivering high-quality solutions, ensuring alignment with organizational goals.

Teamwork Makes the Stream Work. Join Roku in Revolutionizing TelevisionAs the leading TV streaming platform across the U.S., Canada, and Mexico, Roku is on a mission to transform how viewers engage with television. We are dedicated to connecting audiences with their favorite content, empowering content creators to reach vast audiences, and providing advertisers with innovative tools for consumer engagement.From day one, your contributions at Roku will be impactful and appreciated. In our dynamic environment, every team member plays a crucial role in delivering exceptional experiences to millions of global TV streamers while gaining diverse expertise across multiple domains. About Our TeamAt Roku, we operate with a sports team mentality, collaborating cross-functionally to achieve our objectives. The Client Marketing and Strategy team serves as the strategic backbone to sales, constructing long-term strategies and solutions that drive revenue growth and strengthen partnerships with key accounts. By working closely with sales, we ensure our clients continuously evolve their CTV strategies and embrace innovative products, collectively shaping the future of television.Role OverviewAs a Client Strategy Manager, you will craft tailored, brand-specific solutions that align with critical business goals. You will conceptualize top-tier streaming campaigns and collaborate with diverse teams to ensure our proposed strategies yield optimal performance. This role demands an individual who thrives in ambiguity, navigates uncertainty with confidence, wears multiple hats, and approaches challenges with a solutions-focused mindset in our fast-paced industry. Additionally, you will partner with the Ad Sales team to drive revenue and contribute to the evolution of streaming excellence in the CTV landscape.

Role: Founding Strategy & OperationsCompany: Our PartnerLocation: New York, NY (In-Person)Compensation: $110k - $160k plus equity About the Company Our Partner focuses on helping brands stand out in AI-driven search platforms. The team combines advanced AI research, custom-built software, and hands-on support to boost brand presence across conversational AI channels. With a small, highly skilled group based in New York, the company works closely with a select group of enterprise clients, offering tailored solutions and strong attribution systems that connect insights to measurable business results. The company currently reports about $1.5 million in annual recurring revenue and maintains a pipeline valued between $5 million and $10 million. Backed by $5 million in funding, they have built a reputation for high standards, early enterprise traction, and a focus on impactful, customized work. Role Overview This founding Strategy & Operations position blends client-facing consulting, product management, and hands-on execution. The role works directly with founders, engineers, and enterprise clients to turn software, data, and insights into clear value for customers. Expect to own projects from start to finish and shape both client outcomes and internal processes. Key Responsibilities Manage relationships with a focused group of enterprise customers Lead onboarding for new clients and guide them through custom platform setups Use the platform and data to deliver measurable results for clients Turn customer feedback into actionable product and platform improvements Work closely with founders and engineers to influence the product roadmap Research and test new strategies for AI-driven search Analyze large and sometimes incomplete datasets to extract insights Design new processes, products, or internal tools to support growth and scalability Take ownership of strategic, analytical, and operational projects, especially in ambiguous situations Who Will Succeed Strong academic or professional background Experience in consulting, investment banking, private equity, venture capital, product management, analytics, data science, or startup strategy and operations Comfort working directly with enterprise clients

Location: New York, NYWork Model: Onsite, 5 days per weekIndustry: Enterprise Software / B2B SaaSCompensation: $110,000–$160,000 base salary + bonus + equity About talentpluto talentpluto builds tools that help large organizations manage complex software deployments. As a fast-growing startup in the enterprise software space, the company focuses on execution, product quality, and operational efficiency. With demand rising, talentpluto is expanding its team, strengthening customer relationships, and investing in both people and systems to support its next phase of growth. Role Overview The Strategy & Operations Specialist will play a central part in scaling the business. Early responsibilities focus on recruiting operations and talent coordination, supporting efforts to attract and guide candidates throughout the hiring process. The role also takes on broader operational and strategic projects as the company grows. This position works closely with leadership and offers exposure to recruiting, process design, internal operations, and cross-functional projects. What You Will Do Support recruiting operations across the hiring process: schedule interviews, communicate with candidates, coordinate logistics, and help execute hiring steps. Design and refine hiring workflows to improve candidate experience and efficiency. Screen candidates for priority roles when needed. Work with internal teams to spot operational gaps and update workflows as the company scales. Help design onboarding and drive process improvements across internal operations. Track and improve key operational metrics. Contribute to strategic projects that support evolving business needs. Manage several workstreams at once, keeping a close eye on detail, urgency, and follow-through. What We Look For At least 1 year of experience in strategy, operations, recruiting, consulting, business operations, go-to-market, or a similarly demanding field. Clear and effective written and verbal communication. Strong organizational skills and attention to detail. Comfort working in a fast-moving, changing environment. Ability to collaborate across teams and solve problems.

Garner Health seeks a Senior Strategy & Operations Manager based in New York City. This position leads major projects aimed at improving how the company operates and delivers results. Role overview The Senior Strategy & Operations Manager partners with teams throughout Garner Health to identify areas for improvement and implement solutions that drive growth and efficiency. The work centers on both shaping strategy and ensuring strong execution across departments. Key responsibilities Lead strategic initiatives to enhance company operations Collaborate with cross-functional teams to identify and act on opportunities for improvement Develop and implement solutions that support organizational growth Location This role is based in New York City, New York.

Standard Bots is seeking a Strategy & Operations Manager based in New York City. This role centers on improving how the company operates and helping set the direction for future growth. Role overview The Strategy & Operations Manager works closely with teams across the company. The focus is on finding ways to make processes more efficient and supporting projects that move the business forward. What you will do Collaborate with colleagues from different departments to streamline operations Analyze current workflows to spot areas that could be improved Support new initiatives aimed at company growth Apply analytical thinking to develop and implement solutions Requirements Strong analytical skills Experience working with cross-functional teams Ability to identify and act on opportunities for process improvement

Join ShopMy – Shaping the Future of Digital MarketingAt ShopMy, we are pioneering the evolution of e-commerce by developing a robust infrastructure for human-led curation at scale.We empower brands to initiate and expand high-impact, performance-oriented creator programs, while also enabling influential creators to monetize their impact and collaborate directly with their favorite brands. Our operating system provides consumers with access to discover and purchase the finest products through premium brands, trendsetting tastemakers, and authentic human curation.Recently achieving unicorn status, ShopMy has secured funding at a valuation of $1.5 billion from esteemed investors such as Bessemer Venture Partners, Avenir Growth Capital, and Bain Capital Ventures. If you are passionate about influencing the future of curated commerce at the nexus of technology, culture, and taste, we are eager to connect with you.About the Role...We are seeking a Manager of Client Strategy to join our Success team, responsible for leading the strategic management of a portfolio of prestigious brands. In this client-centric role, you will act as a trusted advisor to marketing executives—particularly within the luxury fashion and beauty sectors—aiming to retain and grow their business through data-driven affiliate and creator strategies. You will also engage cross-functionally to deliver outstanding client experiences and help scale ShopMy’s brand success model.Your Impact in This Role:Act as a strategic advisor and relationship manager for high-profile brand accountsCollaborate with Sales to align on objectives and unlock upsell opportunitiesProvide data-driven insights and strategic recommendations that foster client growthIdentify and address day-to-day business challenges proactively across your portfolioEnhance discussions with brand stakeholders to maximize value and investment in ShopMyCommunicate significant product feedback to influence product developmentRepresent the client's voice internally, ensuring an exceptional experience across all touchpointsYou Are Driven By:Establishing enduring relationships with leading brands in fashion, beauty, and lifestyleBeing a key catalyst for business growth through data, creativity, and strategic insightCollaborating cross-functionally in a dynamic environment where your impact is immediateGuiding clients through affiliate and creator strategies that drive performance

About UsAddepar is a leading global data and AI platform designed to empower investment professionals in transforming intricate financial data into actionable insights. Our platform consolidates portfolio, market, and client information into a comprehensive view, delivering AI-driven insights seamlessly integrated into investment and client workflows. Trusted by over 1,400 firms across nearly 60 countries, Addepar manages an impressive $9 trillion in assets. Our open platform collaborates with nearly 650 software, data, and consulting partners, enabling efficient investment operations for organizations of every size and complexity. With offices located in New York City, Salt Lake City, London, Edinburgh, Pune, Dubai, Geneva, and São Paulo, we are dedicated to supporting our clients worldwide.The OpportunityThe Client Success Management (CSM) team at Addepar is responsible for the entire post-sales journey, ensuring that our clients derive maximum value from our platform. As a trusted advisor, you will develop a profound understanding of each client's business—encompassing their strategy, services, team dynamics, and technology—to assist them in achieving their objectives and fully utilizing Addepar's solutions.As a member of the CESM Enterprise Team, you will manage our largest and most complex clients, including global banks, private institutions, regional banks, wirehouses, and broker-dealers. Your role will involve providing strategic insights, nurturing strong partnerships, and spearheading engagement initiatives to drive client adoption, retention, renewals, and revenue growth, thus playing a crucial role in Addepar's expansion.In this position, you will leverage your sales acumen and technical expertise to conduct impactful client presentations and demonstrations, effectively communicating Addepar's value proposition while aligning our capabilities with client needs and business goals. Collaborating across various departments, you will identify opportunities to enhance engagement, accelerate adoption, and create and implement data-driven strategies to foster new annual recurring revenue for Addepar.Furthermore, you will facilitate change management, implement best practices, and optimize the use of our platform. Acting as an advocate for our clients, you will ensure an exceptional experience while gathering insights that will inform the development of the next generation of client-focused solutions at Addepar.

About EdraAt Edra, we're tackling one of the most complex challenges in enterprise AI: the disparity between generic AI models and specific company processes. We develop AI agents that learn the intricacies of operational workflows and execute them effectively.As a Series A startup backed by Sequoia and other prominent venture capital firms, we're expanding our presence in New York and London. Our team is composed of highly skilled engineers, AI researchers, and strategists, all united by a commitment to exceptional talent and the belief that great people are the cornerstone of our success.The RoleWe are on the lookout for our second operations hire: a versatile generalist ready to take full ownership of operational areas as we scale. This role is not about managing tasks or projects, but about enhancing the systems, processes, and outcomes that propel our company forward.Your responsibilities will evolve according to the company's needs and your unique strengths, with initial focus areas including finance operations, sales operations, SOC 2 compliance, and recruiting operations. As we grow, so will the scope of your role.A key aspect of this position is designing operational infrastructure that is inherently AI-native. Our small team aims to remain lean, meaning you’ll be integrating processes, systems, and workflows in a way that prioritizes AI, while ensuring stability, security, and reliability. We aspire to embed AI into our core operations rather than treating it as an afterthought.What You'll DoYou will manage functional areas end-to-end, not by executing every task personally, but by establishing the systems and processes that enable each area to function smoothly. Your responsibilities may include:Finance Operations: Establish operational frameworks for accounts payable, expense management, tax compliance, and vendor procurement to ensure smooth operations.Sales Operations: Develop deal support and contract workflows that empower the commercial team to operate swiftly.Compliance: Implement a compliance program that scales with the company, avoiding bottlenecks.Legal Operations: Create a legal coordination system (templates, workflows, triage) that streamlines the contract review process.Recruiting Operations: Design systems for agency management, pipeline operations, and candidate processing.Systems & Tooling: Integrate all aforementioned areas with AI-first infrastructure that is secure, reliable, and supportive of a fast-moving team.

Role overview West Monroe Partners seeks a Managing Director, Enterprise Strategy & Execution (Outsourcing Advisory Services) for its New York office. This senior leader will play a key role in shaping and expanding the Operations Excellence (OpEx) and Enterprise Strategy & Execution (ES&E) services. The position requires close collaboration with other firm leaders to drive practice growth and client impact. The Managing Director will guide client organizations through the full lifecycle of outsourcing advisory services. Core responsibilities span outsourcing assessments, RFx processes, vendor selection, contract negotiations, transition planning, vendor governance, and optimizing service delivery models. Main responsibilities Lead teams across multiple industries, maintaining executive presence and building strong relationships with senior client stakeholders. Guide multidisciplinary teams to align client business needs with effective IT outsourcing and business process solutions. Ensure quality assurance and maintain consistent communication with client executives to deliver engagement value. Analyze business processes and technologies to recommend strategies for scalability, cost savings, and improved business process support. Oversee project management economics, including budgets, invoicing, and collections. Practice development Collaborate with local and national leaders in the OpEx practice and across West Monroe to develop and deliver outsourcing advisory offerings. Support growth initiatives related to strategy, methodologies, staffing, skills development, and new account acquisition. Engage with local offices to enhance service delivery and client satisfaction.

About the Role Bluefish is on the lookout for an outstanding Strategy & Operations Manager to join our dynamic team. In this pivotal role as part of the Chief of Staff's team, you will spearhead strategic and operational initiatives that will drive the growth and scalability of our early-stage organization, all while gaining invaluable visibility and ownership that will propel your career forward. Your Responsibilities Act as a vital link between various functions (product, finance, go-to-market, and HR), identifying gaps, aligning teams, and ensuring critical initiatives remain on course. Lead the end-to-end execution of strategic projects: defining scopes, conducting analyses, crafting recommendations, and overseeing the decision-making and implementation processes. Develop analytical frameworks and quantitative models that guide the company's key decisions. Prepare high-impact materials for executive, board, and investor meetings, simplifying complex topics into clear and engaging narratives. Manage the operational cadence of the Chief of Staff function, which includes leadership team meetings, strategic planning cycles, and quarterly objectives. Take ownership of special projects with a sense of urgency, often navigating ambiguous and fast-paced environments. Qualifications 5+ years of professional experience in strategy consulting (at a top-tier firm), investment banking, or an internal strategy or operations role at a high-growth company. Exceptional quantitative and analytical skills to convert data into actionable insights. Advanced proficiency in PowerPoint and Excel; capable of creating polished, executive-level presentations and intricate models. Excellent written and verbal communication skills; comfortable interacting with C-suite executives directly. Proven track record of managing cross-functional initiatives without formal authority and building trust among diverse teams. Highly resourceful, self-motivated, and able to thrive in any area of the business. Ability to flourish in a fast-paced, high-pressure environment, with comfort in working within a small team. Willingness to operate at any level and tackle whatever challenges the business presents. Experience with early-stage companies is preferred. Proficiency in AI tools, with practical experience in leveraging them for operational enhancement is a plus.

OverviewAt Addition Wealth, we're transforming the landscape of financial health by making personalized financial expertise accessible to everyone. Through cutting-edge technology and strategic partnerships with leading companies and financial institutions, we equip individuals with powerful digital tools, an extensive knowledge base, and access to top-tier financial professionals, enabling them to confidently navigate their financial journeys. Our mission not only alleviates stress and enhances productivity but also reshapes how people perceive and manage their finances.We’re more than just another financial wellness platform; we're at the forefront of a financial decision-making revolution. By harnessing technology, we create seamless, impactful, and life-altering experiences. At Addition Wealth, you’ll have the chance to tackle intricate challenges, expand the horizons of what's achievable, and develop tools that genuinely make a difference.Our global impact has earned us prestigious recognition. Supported by top fintech VCs such as Barclays, Anthemis, and Nyca, Addition Wealth has been featured among Business Insider’s 54 Promising Fintech Companies to Watch, awarded the UBS Female Founder Award 2023, and recognized as a World Economic Forum Top Innovator. Our work has also been highlighted in leading publications like Bloomberg, TechCrunch, Insider, and Forbes. Join us as we build something extraordinary—and this is just the beginning.About the RoleWe are seeking an Enterprise Client Success Manager to develop and strengthen relationships within our key enterprise accounts. As a vital partner to our clients, you will drive user adoption, ensure a seamless and impactful client experience throughout their journey, and foster trust with stakeholders to promote long-term growth. If you are passionate about relationship management, enjoy enhancing operational processes, and are adept at addressing complex client needs with both strategic insight and a hands-on approach, we want to hear from you. Success in this role requires being client-centric, detail-oriented, data-driven, and enthusiastic about shaping the future of our Enterprise business.

Allara Health is a women’s health provider focused on delivering comprehensive care for hormonal, metabolic, and reproductive health. More than 60,000 women nationwide trust Allara for conditions like PCOS, insulin resistance, and perimenopause. The team’s multidisciplinary approach has improved outcomes, as detailed in their health outcomes report. Allara continues to address long-standing gaps in women’s healthcare, growing rapidly across the U.S. Role overview The Manager of Strategy & Operations will play a central role in driving Allara’s strategic and operational initiatives. This is a cross-functional position based in New York City, working closely with leaders across the organization to identify opportunities, solve complex problems, and turn insights into tangible improvements. What you will do Conduct structured analyses to surface key performance drivers Build decision-making models to help prioritize projects and initiatives within operations Streamline workflows and refine processes to improve team efficiency Lead and support operational improvements that advance business goals Facilitate the launch of new clinical service lines through project management and collaboration with other teams Who thrives here People who enjoy tackling ambiguous challenges and working across disciplines Those who use data and operational insights to drive business performance and expand reach Individuals comfortable balancing analysis with hands-on execution Location and schedule This is a hybrid role based in New York City. Allara values in-person collaboration, aiming for at least three days per week in the NYC office, with flexibility as needed.

We are seeking a highly skilled and motivated GTM Strategy & Operations Manager to join our dynamic team at Justworks. In this pivotal role, you will be responsible for driving our go-to-market strategies, optimizing operations, and ensuring that our initiatives align with our overall business objectives. You will collaborate closely with cross-functional teams to develop and implement effective strategies that enhance our market presence and operational efficiency.

Join ShopMy – Pioneering the Future of Digital MarketingAt ShopMy, we are transforming the landscape of e-commerce by developing infrastructure that enables human-led curation at an unprecedented scale.We empower brands to launch and expand impactful, performance-driven creator programs, while providing the most influential creators the opportunity to monetize their influence and directly collaborate with brands they admire. With our innovative operating system, ShopMy facilitates consumers in discovering and purchasing premier products through renowned brands, culture-defining tastemakers, and authentic human curation.Recently achieving unicorn status with a valuation of $1.5B, backed by esteemed investors such as Bessemer Venture Partners, Avenir Growth Capital, and Bain Capital Ventures, we are eager to meet individuals passionate about shaping the future of curated commerce at the convergence of technology, culture, and taste.About the Role…As a Senior Manager of Client Strategy, you will be a vital partner to ShopMy's clients (brands), ensuring effective day-to-day management and outstanding client satisfaction. The retention of our brands is paramount to our mission at ShopMy, and your contributions will be pivotal in our growth, scalability, and overall success. To excel in this position, you must be organized, engaged, detail-oriented, and proficient in advising on affiliate marketing programs. You will also enhance our brands' experiences and successes on our platform. The ideal candidate will demonstrate ownership and the ability to think strategically from a business perspective. Our top Senior Managers in Client Strategy are self-starters who thrive in a fast-paced environment with minimal guidance.

Our MissionAt Zocdoc, we believe healthcare should be accessible and efficient for patients. Unfortunately, many face outdated insurance directories and long wait times, leading to frustration and poor experiences. In contrast to other industries, where companies are held accountable by consumers, patients often have to accept subpar service in healthcare. Our mission is to empower patients by providing a leading healthcare marketplace that enables them to easily find and book both in-person and virtual care across all 50 states, covering over 200 specialties and more than 12,000 insurance plans. By enhancing patient choice, we are transforming healthcare into a competitive market that prioritizes quality and affordability. With 18 years of experience and a leading position in our field, we continue to innovate and grow. If you're passionate about tackling complex issues and collaborating with thoughtful and driven teammates, we invite you to join us. Your Impact on Our MissionAs an Enterprise Customer Success Manager, you will play a crucial role in helping healthcare providers maximize their utilization of Zocdoc. Your focus will be on building proactive relationships with key stakeholders in large healthcare organizations to enhance their success within our marketplace. Acting as a trusted consultant, you will provide timely, data-driven insights that lead to favorable outcomes for our clients. Our ECSMs embrace challenging discussions, promote innovative ideas, and push boundaries to strengthen Zocdoc's most significant partnerships. You’ll Thrive in This Role If You Are...Goal-oriented: You understand the importance of setting ambitious targets and breaking them down into actionable steps.Process-driven: You excel in environments where clear guidance directs your focus and efforts.Intellectually curious: You continuously seek opportunities for personal and professional growth in enhancing provider and user success.