Director of Product Operations

About UsAt Metropolis, we are at the forefront of transforming the real world through innovative artificial intelligence. Our mission is to shape the Recognition Economy, creating a future where everyday tasks become effortless, and individuals experience a sense of belonging and accessibility wherever they go. From revolutionizing parking experiences for our Members to enhancing the intelligence layer across retail and hospitality, we are crafting a world that feels intuitive and extraordinary. The future is not a distant dream; it is our reality, and we are seeking builders, innovators, and problem solvers to join us in this journey.Your RoleWe are looking for a highly motivated Director of Product Operations to spearhead the rollout, adoption, and evaluation of our products. This position combines operational excellence with analytical insights, ensuring seamless execution from concept to launch while integrating customer feedback into the product development cycle. You will lead cross-functional releases, quantify value creation, and drive continuous product and process enhancements.Your ResponsibilitiesAct as the primary owner of product releases, cultivating strong partnerships with product management, engineering, tech ops, design, marketing, operations, analytics, finance, and other key teams for effective coordination and alignment throughout the product lifecycle.Lead the Product Operations team (currently consisting of four members, with opportunities for growth), including two dedicated Product Operations Managers responsible for executing product releases and analysis, along with a product support team of two focused on resolving internal inquiries and generating insights from Operations and other stakeholders.Develop and implement comprehensive project plans, timelines, and milestones to guarantee successful and timely product launches while proactively identifying and addressing potential risks that may hinder product development or delivery.Document and maintain all training materials, policies, and procedures related to the operation of new or improved products and features.Collaborate with Analytics and Data Engineering to establish key product KPIs, define metrics, and generate dashboards for ongoing monitoring of product health and feature adoption.Create frameworks for post-release impact reviews (e.g., adoption metrics, GPV/ARR attribution models) to assess realized value, identify variances from forecasts, and incorporate learnings into future product roadmaps.Gather, synthesize, and act on product feedback from internal teams and end-users, ensuring timely resolution of inquiries, bugs, and escalations while enhancing the scalability and efficiency of product support.Execute go-to-market strategies through prompt and effective product launches.

Join Our Mission to Break Barriers in Mental Health.At Spring Health, we are dedicated to transforming mental healthcare by eliminating obstacles that hinder individuals from accessing the support they need when they need it. Our clinically validated technology, Precision Mental Healthcare, enables us to provide personalized care—be it therapy, coaching, medication, or more—tailored to the unique needs of each individual.We proudly collaborate with over 450 organizations, ranging from innovative startups to prestigious Fortune 500 companies, serving as a leading provider of mental health services for 10 million individuals. Our esteemed clients include well-known brands such as Microsoft, Target, and Delta Airlines, all of whom trust us to deliver exceptional outcomes for their workforce worldwide. Through our cutting-edge platform, we have achieved a net positive ROI for employers, and we stand out as the only company in our field to receive external validation of net savings for our clients.With significant investment from renowned firms like Generation Investment, Kinnevik, Tiger Global, Northzone, and RRE Ventures, we have secured a valuation of $3.3 billion following our latest Series E funding round. Our journey to make mental healthcare accessible to all is just beginning—come be a part of it!Reporting directly to the Chief Product Officer, we seek an accomplished and results-driven Director of Product Operations to spearhead core product operating procedures, performance management, and foster collaboration across teams. This is a hybrid role based in New York City, with an expectation of being in the office 2-3 days per week at our location on 60 Madison Avenue.Your Responsibilities:Lead and coordinate critical planning and decision-making processes within the Product organization, including solution assessments, roadmap prioritization, and annual strategic planning.Identify, implement, and manage product management tools, processes, and best practices to improve efficiency and effectiveness within the product team.Establish and monitor key performance metrics to ensure product alignment with organizational goals and objectives.

Join Hinge: The Dating App Crafted to Be DeletedIn an age where forging meaningful connections can be a challenge, Hinge is dedicated to fostering genuine relationships and reducing loneliness worldwide. Our passion lies in comprehensively understanding user behavior to facilitate love, with our success measured by a singular goal—creating amazing dates. With millions of users globally, we proudly stand as the most reliable platform for finding a relationship.Role OverviewThe Director of Product and Technology Operations is a pivotal leadership role aimed at shaping and advancing the integrated operational framework of our Product and Technology teams. Reporting directly to the Chief Product and Technology Officer (CPTO), you will architect how we collaborate, ensuring our teams operate with increased speed, clarity, and effectiveness on a larger scale.This role unifies Product and Technology operations into a streamlined organization. Your objective is to minimize organizational clutter and redundancy, empowering our functional leaders to concentrate on strategic planning and innovation while you ensure the company functions with unmatched precision.

Job Title: Director of OperationsReports To: The Director of Operations will report to the Managing Vice President or an equivalent leadership role.Job Overview:The Director of Operations is accountable for ensuring the operational and financial well-being of high-profile clients, while delivering strategic solutions for client, site management, and personnel-related matters.Duties and Responsibilities:Oversee daily operations and ensure client satisfaction.Develop and implement operational strategies that align with client needs.Manage relationships with key stakeholders and facilitate communication.Analyze performance metrics and generate reports for leadership.Lead a team to drive efficiency and effectiveness in service delivery.

Job OverviewWe are seeking a meticulous and innovative Head of Operations to spearhead our operational strategies as we aggressively expand our customer base. In this role, you will be responsible for managing the workflows and systems essential for seamless service delivery while continuously optimizing processes and tools to enhance throughput and quality.QualificationsOver 6 years of experience in a fast-paced startup environment.A proactive approach to problem-solving, with a willingness to engage in detailed operational tasks.Proven experience in leading and developing a service-oriented team.Demonstrated capability to drive operational efficiency and effectiveness within a team.Strong decision-making skills with the ability to navigate ambiguity and adapt quickly.Experience in cross-functional collaboration across various departments.Exceptional verbal and written communication skills.Familiarity with Consumer Packaged Goods (CPG) retail operations.Willingness to work full-time from our New York office.Key ResponsibilitiesLead the operations team to achieve key performance indicators (KPIs) and metrics related to service delivery.Identify and experiment with innovative approaches to enhance the operational capabilities of the business.Conduct data analysis relevant to projects; create queries, dashboards, and Pivot Tables to track performance.Develop and document Standard Operating Procedures (SOPs).Why Join Us?Become an integral part of a fast-growing Series A startup backed by Y Combinator.Work alongside experienced founders who have a track record of building and scaling successful startups.Contribute to solving significant challenges faced by renowned brands in the retail sector.Enjoy a collaborative and vibrant in-person culture at our NYC headquarters.BenefitsCompetitive salary and equity options.Relocation assistance available for moving to NYC.Comprehensive medical, vision, and dental insurance plans.401(k) retirement plan.Unlimited Paid Time Off (PTO).

About David EnergyDavid Energy is revolutionizing the energy sector by providing cost-effective and sustainable energy solutions that traditional Retail Electricity Providers (REPs) cannot match. Our innovative approach leverages renewable resources, such as solar power and controllable capacities like batteries, to bring cleaner energy directly to our customers, even behind their electricity meters. As a Series A company, we are committed to operating the grid on renewable energy 24/7/365.We are aggressively expanding our "Beat the Utility" product, which promises small commercial clients that their overall electric expenses will be lower than those of their current utility providers. This promise is backed by our unique technology and risk management strategies that create value not available to traditional utilities. Currently active in NYC (NYISO Zone J), we are on track to add hundreds of new customer locations each month and plan to extend our reach into other zones and ISOs throughout the Northeast.We seek a results-oriented, technically skilled Director of Operations to lead and enhance our field operations, hardware implementation, enrollment processes, billing systems, and customer support during this crucial growth period.Reporting to the COO, the Director of Operations will establish the operational framework necessary for the swift deployment of permissionless Distributed Energy Resources (DERs), such as batteries and smart thermostats. This role involves ensuring precise enrollment, accurate billing, and dependable customer support as our business expands. You will be hands-on in executing current operations while also building robust systems, processes, and teams to manage increasing complexity.Collaboration with Product, Engineering, and Sales teams is essential to ensure that our hardware, systems, and workflows are optimized for real-world application, auditability, and scalability—eliminating the need for manual interventions.

Kapitus is on the lookout for a dynamic and strategic Director of Product to spearhead impactful product initiatives across our organization. This pivotal role will closely collaborate with executive leadership and cross-functional teams to define product strategy, drive quantifiable business results, and ensure robust execution across our diverse product offerings.This role is designed for a seasoned professional who will initially function as a senior individual contributor, taking full ownership of the product portfolio. This leader will seamlessly blend strategic vision with execution, and as our product function evolves, they will be responsible for building and leading a team of Product Owners and Business Analysts.In this capacity, you will act as a vital connector between business objectives and technical delivery, ensuring that our product investments yield improvements in revenue, operational efficiency, scalability, and enhance customer experience.

We are seeking an experienced and dynamic Director of Operations to lead our operational strategy and execution at Accor Corporate. In this pivotal role, you will oversee the daily operations, ensuring that all processes run smoothly and efficiently. You will work closely with various departments to enhance productivity and drive overall organizational performance.Your leadership will be crucial in fostering a culture of excellence, innovation, and accountability. As a key member of the executive team, you will also be responsible for aligning operations with our strategic objectives and driving continuous improvement initiatives.

Role Overview human is hiring a Director of Product Marketing in New York, NY. This leader will guide product marketing strategy and execution, shaping how our products are positioned in the market and how our brand connects with customers. What You Will Do Lead the development and rollout of product marketing plans that support business objectives. Work closely with teams across the company to ensure marketing efforts reflect our products’ strengths and meet audience needs. Direct market research and analyze competitors to inform product positioning and messaging. Translate customer insights into actionable marketing strategies. What We Look For Experience leading product marketing or similar functions. Strong skills in market research, competitive analysis, and customer insight gathering. Ability to collaborate with cross-functional teams and drive alignment on marketing initiatives. Clear, persuasive communicator who can shape messaging and strategy.

The mission of The New York Times is to seek the truth and help people understand the world. Our commitment to independent journalism drives our operations and shapes our impact across nearly 160 countries. We prioritize enhancing our readers' experiences with our journalism, spanning print, audio, and digital platforms. Our strategy is to deliver journalism of such quality that it becomes indispensable.Position Overview & Responsibilities:The New York Times is on the lookout for an innovative Product Director to spearhead our Multimodal product team within the News Product division. Our ambition is to become the primary source of news for millions globally, serving as their go-to platform for reading, watching, or listening to news daily.With a long-standing dedication to making journalism accessible through innovative formats, we are eager to enhance this experience. Our vision is to create an engaging environment where users can interact with significant and captivating journalism in a manner that suits them best every day.The Multimodal team aligns closely with our editorial team, working in sync with our journalists to respond swiftly to the news cycle. We seek a product leader who is passionate about news, thrives in a dynamic environment, and is committed to developing product experiences that mirror the excellence of our journalism.Reporting to the VP of News Product, you will lead a talented team of product managers. Your collaboration with newsroom leaders, journalists, engineers, designers, and other stakeholders will be crucial in crafting strategies and delivering high-quality multimodal experiences across our platforms.This role is hybrid, based in our New York City office, with an expectation of in-office work at least two days a week.

Join Appian as a Director of Business Operations, where you will lead strategic initiatives and optimize operational processes to drive growth and efficiency. This pivotal role requires collaboration with cross-functional teams to implement innovative solutions that enhance productivity and performance.

We are seeking a visionary and dynamic Director of Investment Products to lead our investment product strategy at Mercury. This role is pivotal in shaping our offerings and driving innovation in the investment landscape. You will be responsible for overseeing product development, enhancing client engagement, and optimizing our investment strategies to align with market trends.As a key member of our leadership team, you will work closely with cross-functional teams to ensure our products meet the evolving needs of our clients while adhering to regulatory standards. Your expertise will be essential in identifying opportunities for growth and differentiation in a competitive market.

Role Overview The City of New York seeks a Director of Operations to oversee key operational functions across departments. This leadership role focuses on improving efficiency and effectiveness in city services, supporting both residents and visitors. What You Will Do Direct operational teams and guide daily activities across multiple city departments. Implement strategies that improve processes and service delivery. Align operational goals with the city’s mission and public service objectives. Foster collaboration among teams to achieve organizational priorities. Location This position is based in New York City.

Join Match Group as the Director of Product, Growth, where you will lead innovative product strategies to drive user acquisition and engagement across our portfolio of brands. We are looking for a visionary leader with a deep understanding of product management and growth strategies in the tech industry. In this role, you will collaborate with cross-functional teams to develop and implement initiatives that enhance our user experience and optimize our growth trajectory.

WHO WE AREZeta Global (NYSE: ZETA) is a leading AI-Powered Marketing Cloud that harnesses the power of advanced artificial intelligence (AI) and vast consumer insights to streamline customer acquisition, growth, and retention for marketers. Our Zeta Marketing Platform (ZMP) embodies our mission to simplify sophisticated marketing practices by integrating identity, intelligence, and omnichannel activation into a cohesive platform, supported by one of the industry's most extensive proprietary databases and AI. Founded in 2007 by David A. Steinberg and John Sculley, Zeta is headquartered in New York City and operates globally. To explore more, visit www.zetaglobal.com.THE ROLEAs we expand our mobile capabilities into a core Communications Platform as a Service (CPaaS) vertical, Zeta seeks an innovative Mobile & Conversational Messaging Product Lead. This role will be pivotal in defining and scaling our strategy across SMS, RCS, WhatsApp, and Mobile Push, while spearheading the development of a next-generation Conversational Messaging Platform, optimized by our Athena intelligence layer and seamlessly integrated into Zeta's unified infrastructure.The ideal candidate will navigate the intersection of product strategy, platform development, and go-to-market execution, fostering collaboration with Product, Engineering, Activations, Sales, and Marketing teams to drive product innovation and enterprise adoption. This role redefines CPaaS not merely as a set of channels, but as an intelligent, identity-driven engagement system orchestrated by Athena.

ABOUT THE ROLEPeloton is seeking a strategic and dynamic leader to join our Legal team as the Director of Product Safety, located at our headquarters in New York City. In this pivotal role, you will establish and guide Peloton's legal strategy concerning the safety of our cutting-edge hardware and software products. You will collaborate closely with our Product, Engineering, and Safety & Compliance teams throughout the entire product lifecycle, serving as the primary legal advisor for product safety issues within the organization, including interactions with senior management and the Board of Directors.This position demands a leader capable of functioning at both strategic and tactical levels, offering sound, business-oriented judgment to navigate complex regulatory environments while advocating for the safety of our Members. You will play a crucial role in overseeing and advancing our exceptional consumer product safety program, enabling innovation while safeguarding Peloton and its community.The ideal candidate will possess extensive subject matter and regulatory expertise, with prior experience in CPSC matters strongly preferred; demonstrate sound business judgment; and be able to deliver practical, actionable advice in a fast-paced setting. You must quickly learn and comprehend Peloton's multifaceted business, including its partners, Members, and products, to support our business goals while prioritizing Member safety.

Tabs is at the forefront of revolutionizing finance and accounting through our AI-native revenue platform. Our innovative solutions automate the entire contract-to-cash lifecycle, covering billing, collections, revenue recognition, and reporting, enabling teams to streamline processes and enhance cash flow.Top-performing companies like Cursor and Statsig trust Tabs to directly generate invoices from contracts, reconcile payments in real-time, and ensure seamless compliance with ASC 606.Established in 2023, Tabs has successfully secured over $91 million in funding from esteemed investors such as Lightspeed Venture Partners, General Catalyst, and Primary. Our headquarters is located in New York City, and our team boasts profound expertise in finance and artificial intelligence.About the RoleTabs is excited to welcome its inaugural Director of People Operations! We seek a proactive and foundational leader capable of building and scaling our People function as we expand from approximately 130 to 200 employees and beyond.This pivotal role encompasses all facets of People Operations, Employee Experience, Compliance, and Development, creating the systems and culture that will support Tabs' growth trajectory. You will adeptly balance strategic leadership with hands-on execution—from onboarding and benefits management to coaching managers and establishing scalable programs. Initially, the team will consist of just one member during this funding round.You will report directly to the Head of Operations and Finance and collaborate closely with the VP of Talent and the executive team to ensure that our People strategy aligns with and enhances company performance.This role is perfect for a strategic builder who thrives in dynamic environments and is eager to craft the employee experience from the ground up.

About MomentiMomenti is at the forefront of revolutionizing digital interaction through our cutting-edge interactive video technology. We cater to diverse audiences across B2B and B2C sectors, aiming to create an unparalleled media platform. Join us in our mission to redefine how creators and viewers engage with digital content.Key ResponsibilitiesOversee strategic planning and management of our comprehensive product portfolio.Formulate and execute product strategies that resonate with the company’s overarching vision.Establish and track company OKRs, ensuring alignment with targeted objectives.Lead and inspire our global product management team toward continuous enhancement in product offerings.Design and manage products with a focus on delivering an optimized user experience.Identify and nurture emerging talent within the organization.

Sixt SE seeks a Director of Rental Operations to lead branch performance in New York. This position centers on driving operational efficiency and maintaining high levels of customer satisfaction across multiple rental locations. Key Responsibilities Direct daily branch operations, ensuring all rental processes run smoothly Support and guide teams to uphold strong operational standards Manage fleet availability and costs, aiming for optimal utilization Foster a service-focused culture throughout all branches Requirements Proven experience leading teams in rental, mobility, or similar service sectors Track record in improving operational performance and processes Skilled at balancing efficiency with a commitment to customer satisfaction

About the Team Datadog’s Product Operations team supports product excellence across a platform that brings together more than thirty standalone products. The team’s mission: build consistency, efficiency, and quality into every stage of the product lifecycle. Role Overview The Senior Product Operations Manager helps shape how Datadog’s product organization operates. This role focuses on designing and refining operational processes, frameworks, and collaborative workflows. The goal: equip Product Managers and their partners to deliver strong products, from initial idea through launch and beyond. What You Will Do Develop and improve operational processes and frameworks for the product organization Manage key touchpoints across inbound, delivery, and outbound product development workstreams Bridge teams to drive alignment and remove blockers Strengthen the operational foundation needed to support Datadog’s ongoing growth Work Environment Datadog values in-person collaboration and the relationships built in the office. The team works in a hybrid model from New York, New York, balancing time together with flexibility for individual work-life needs.