Director of Customer Success in Healthcare - B2B

Join Clear as the Director of Customer Success in the Healthcare sector, where you will play a pivotal role in driving customer satisfaction and retention. In this leadership position, you will oversee a dedicated team, developing strategies to enhance customer engagement and ensure our B2B clients achieve their goals.Your innovative approach will help us deliver exceptional value and service to our healthcare partners. You will collaborate closely with product and sales teams to align customer needs with our offerings, fostering a culture of continuous improvement.

CLEAR is at the forefront of creating the secure identity company of tomorrow. Our mission revolves around making experiences safer and simpler—both physically and digitally. With over 38 million members and an expanding network of global partners, CLEAR's secure identity platform is revolutionizing the way individuals live, work, and travel. Whether at airports, stadiums, or in everyday life, CLEAR enables seamless experiences.The Senior Customer Success Manager for Healthcare Identity will foster enduring relationships within CLEAR1’s Healthcare division. This role offers the chance to collaborate with prominent healthcare executives to further CLEAR’s mission of minimizing friction for our members.

Yext (NYSE: YEXT) stands at the forefront of brand visibility, empowering organizations to engage with customers across various platforms—be it AI search, traditional search, social media, or direct communications. With access to over 2 billion reliable data points and a suite of integrated products, Yext equips brands with the clarity, control, and confidence needed to excel across digital environments. Through real-time insights, AI-driven recommendations, and scalable execution, we transform a brand's digital presence into a competitive edge. Join our team of innovators and enthusiastic collaborators and discover why we are consistently named a ‘Best Place to Work’ by esteemed entities such as Built In, Fortune, and Great Place To Work®!In the capacity of Director of Customer Success - Healthcare, you will spearhead a team of Customer Success Managers (CSMs) dedicated to driving substantial business outcomes while ensuring exceptional customer retention through your extensive industry knowledge. You will establish ambitious retention targets, oversee key performance indicators (KPIs), and promote cross-departmental collaboration with Sales, Support, and Services.Your role will involve fostering a team of thought leaders who remain ahead of industry trends and customize client interactions using tailored language. Collaborating closely with Sales leadership, you will improve forecasting accuracy, proactively detect risks, and implement effective mitigation strategies. Furthermore, you will champion CSM development, ensuring that presentations and engagements are both industry-specific and client-centric while equipping the team with forward-thinking insights and emerging trends.

About NablaAt Nabla, we are a passionate team of entrepreneurs, clinicians, and engineers dedicated to revitalizing the joy in medical practice. Collaborating with a network of clinician innovators, we leverage advanced machine learning technology to create Nabla, the premier AI assistant designed to restore the human connection central to healthcare. By simplifying clinical documentation, Nabla enables clinicians to prioritize what truly matters—their patients. Currently, over 85,000 clinicians across more than 130 healthcare organizations rely on Nabla to enhance their daily care delivery.We are embarking on an ambitious journey where ambient listening, dictation, coding, and command functionalities will converge into an intuitive assistant that seamlessly enhances clinical and financial workflows.Supported by a recent $70 million Series C funding round, we are expanding our team to build the next generation of clinical AI, aiming to improve the lives of clinicians and patients everywhere. This is an exciting time to join us!Job OverviewWe are on the lookout for a seasoned and enthusiastic Enterprise Customer Success Director to become a vital part of our expanding team. In this pivotal role, you will serve as the main point of contact for our key enterprise accounts, ensuring their success and satisfaction with Nabla’s offerings. You will cultivate relationships with enterprise customers, drive product adoption, oversee retention and growth initiatives, and collaborate closely with our product team to inform the product roadmap based on valuable customer insights.

Director of Customer Success About Connecteam: Connecteam is a dynamic startup based in Tel Aviv, dedicated to revolutionizing the work experience for the world’s deskless workforce, which accounts for 80% of global employees. Our innovative business management platform empowers thousands of companies by simplifying team management, allowing them to focus on growth and operational efficiency. Position Overview:The Director of Customer Success will oversee the post-onboarding phase for our mid-market enterprise and strategic accounts, driving long-term customer retention, product utilization, and overall satisfaction. This leader will manage three specialized teams to ensure seamless product implementation across all levels of large organizations, from executive leadership to frontline staff. The Director will be instrumental in fostering customer relationships, optimizing success outcomes, and enhancing the overall client experience. Key Responsibilities: Post-Onboarding Ownership: Fully responsible for customer success after onboarding, driving adoption, retention, and engagement for mid-market and strategic accounts. Team Leadership: Mentor and manage three teams dedicated to ensuring successful product implementation and customer success across key accounts, fostering a high-performing team environment. Customer Retention & Expansion: Drive customer retention and expansion through strategic engagement tailored to individual customer needs. Product Adoption & Implementation: Utilize extensive expertise in large-scale product implementation to guide organizations from the C-suite to end-users, ensuring the smooth integration of Connecteam’s platform into daily workflows. Customer Journey Management: Take ownership of the customer journey post-onboarding, ensuring smooth transitions to long-term success and ongoing value realization from Connecteam. KPI Monitoring: Monitor and report on key success metrics such as retention rates and product adoption, proactively addressing any issues impacting customer satisfaction.

About EliseAIAt EliseAI, we are transforming the critical sectors of housing and healthcare. Recognizing that everyone deserves a safe place to live and access to quality healthcare, we strive to make these essential services more accessible and efficient. By seamlessly integrating AI agents into existing workflows, we enhance efficiency, lower costs, and elevate the overall user experience.Housing: We streamline the rental process by simplifying apartment tours, lease signing, maintenance requests, and ensuring constant communication with property teams—all in one convenient platform.Healthcare: We facilitate appointment scheduling, streamline intake forms, and enhance communication between patients and providers, allowing everyone to prioritize health over paperwork.With EliseAI, organizations can eliminate manual tasks, improve service accessibility, and deliver a cohesive experience across essential services. We recently secured a $250 million Series E round led by Andreessen Horowitz to further our mission.About The RoleIn this pivotal role, you will collaborate across departments to ensure customer revenue retention. You will engage in both strategic business discussions and technical conversations with stakeholders at all levels, including C-suite executives.Key ResponsibilitiesLead and mentor a high-performing team of Customer Success Managers (CSMs) through continuous coaching and training, helping each individual set and achieve their professional development objectives.Collaborate with HR and other leaders to recruit exceptional mid-market and enterprise CSMs, scaling the team as the company expands.Work alongside CSMs to identify customer challenges and goals, ensuring effective implementation of EliseAI solutions across their real estate portfolios.Take ownership of customer success, overseeing onboarding, product adoption, and retention strategies while collaborating with our Chief Revenue Officer to develop and execute account plans.Facilitate a weekly review of performance metrics to identify areas for improvement.Partner with product and engineering teams to drive the adoption of new features and products.

At Anaplan, we are a dynamic team of innovators dedicated to enhancing business decision-making through our advanced AI-driven scenario planning and analytics platform, empowering our clients to outperform their competition.What brings Anaplanners together across various teams and regions is our unwavering dedication to our clients’ success and our Winning Culture.Our esteemed clientele includes some of the most recognized names in the Fortune 50, such as Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer, among over 2,400 global companies that trust our top-tier platform.Our Winning Culture fuels our innovative teams. We embrace diverse thoughts and ideas, act as leaders regardless of our titles, strive for ambitious goals, and take pride in celebrating our achievements—both large and small.Guided by principles that prioritize strategy, values, and disciplined execution, you will find inspiration, connection, development, and rewards here. Your unique qualities are welcome; join us in building the future together!AMER Portfolio Leader - Director of Customer SuccessAnaplan is a pioneering enterprise planning platform relied upon by the world’s most sophisticated organizations to enhance financial, operational, and strategic decision-making processes. Supported by Thoma Bravo, a leading software-focused private equity firm, Anaplan operates with speed, intensity, and a relentless commitment to operational excellence and measurable performance.As we embark on our next growth phase, we are refining our go-to-market post-sales coverage model to improve segmentation, execution rigor, and recurring revenue security. Historically, accounts were managed within blended portfolios, but as our business has evolved, it has become clear that differentiated customer segments require tailored strategies, scrutiny, and leadership focus.To facilitate this evolution, we are establishing a dedicated AMER Portfolio Leader (CSD) role responsible for four segmented portfolios. This strategic investment aims to enhance renewal discipline, operational command, and risk transparency for fiscal year 2027 and beyond.This highly visible role is at the heart of Anaplan’s post-sales go-to-market engine, perfect for a seasoned post-sales GTM leader eager to thrive in a fast-paced, high-performance environment, initiate a new GTM strategy, and significantly impact both the business and the operational model.The ideal candidate is an operator at heart; gritty, action-oriented, and relentless in their pursuit of customer outcomes and value delivery.

Runwise is hiring a Director of Customer Success based in New York, NY. This senior leader will guide the team that helps customers achieve long-term results with the Runwise platform, which improves building performance and energy efficiency. Role Overview This is a pivotal leadership role as Runwise expands into new markets and manages a growing portfolio of buildings. The Director of Customer Success will oversee a group responsible for monitoring building performance, optimizing system settings, and delivering measurable energy savings for customers. The position involves close collaboration with Customer Support, Field Operations, and Engineering to resolve issues and keep systems running smoothly. Runwise is looking for someone experienced in scaling customer success teams within a combined hardware and software environment. The right candidate will develop processes, metrics, and operational playbooks to support ongoing growth. Key Responsibilities Customer Success Leadership Lead and mentor Customer Success Managers as they oversee large portfolios of buildings. Set up frameworks for managing portfolios and establishing performance benchmarks. Design processes that encourage proactive engagement with customers. Building Performance Optimization Ensure buildings operate efficiently and deliver expected energy savings. Find opportunities to further optimize systems within customer portfolios. Develop monitoring and reporting systems to track building performance. Customer Relationship Management Build strong relationships with property owners, operators, and asset managers. Serve as the main technical point of contact for large customer portfolios. Identify ways to expand Runwise deployments within existing client portfolios. Operational Scaling Create playbooks and processes for managing large building portfolios. Introduce software tools that help the team scale efficiently. Improve systems for reporting, monitoring, and tracking performance. Collaborate with Customer Support and Field Service teams to solve operational challenges.

Who is Heidi?Heidi is revolutionizing healthcare with an AI Care Partner that assists clinicians at every step, from documentation to care delivery.Our mission is to double the capacity of healthcare while ensuring a deeply human approach. In just 18 months, Heidi has saved over 18 million hours for clinicians and facilitated more than 73 million patient visits. Currently, Heidi powers over two million patient visits weekly across 116 countries in more than 110 languages.Founded by healthcare professionals, Heidi unites clinicians, engineers, designers, scientists, and creatives, all dedicated to enhancing the human connection at the core of healthcare.With nearly $100 million in funding, Heidi is expanding its reach across the USA, UK, Canada, and Europe, partnering with leading health systems such as the NHS, Beth Israel Lahey Health, MaineGeneral, and Monash Health.We prioritize speed and proven methodologies, driving the future of healthcare. Are you ready to take on this challenge?The RoleWe are seeking a proactive and visionary leader to establish and scale our Customer Success function in the US, also supporting our Canadian teams. As the Head of Customer Success, you will be the primary advocate for this function, ensuring its value and importance are recognized across all customer segments, from SMB to Enterprise.This is an opportunity to create a world-class customer success framework that enhances loyalty, advocacy, and business outcomes. Your leadership will be crucial in developing a function that not only retains customers but also fosters growth and drives product enhancements.Key Responsibilities:Develop and lead the Customer Success function, crafting its strategy and converting it into actionable plans, operational models, and performance KPIs.Spearhead the creation of an exceptional customer experience, setting high standards for quality and accountability.Formulate a framework for customer segmentation, customized engagement strategies, and scalable lifecycle programs.Cultivate a thorough understanding of customer needs across all segments, acting as the executive sponsor...

Join Zeta Global as a Senior Director of Customer Success, where you will lead our customer success initiatives, driving engagement and satisfaction among our valued clients. In this pivotal role, you will collaborate with cross-functional teams to enhance our customer experience and ensure the successful implementation of our solutions. Your strategic vision will guide the development of our customer success strategies and initiatives, ultimately impacting the overall growth and retention of our customer base.

CLEAR is at the forefront of redefining secure identity solutions for the future. Our mission is to streamline and enhance experiences, both physically and digitally. With over 38 million members and a rapidly expanding network of partners globally, CLEAR’s innovative identity platform is revolutionizing how individuals engage with their surroundings—whether at airports, stadiums, or in daily life. We are committed to unlocking seamless experiences for everyone.Position Overview: As the Director of Business Development for our Healthcare sector, you will spearhead enterprise sales and forge strategic partnerships within the healthcare ecosystem, including health systems, providers, and health plans. Your role will involve cultivating executive relationships, guiding intricate enterprise sales processes, and assisting healthcare organizations in modernizing identity workflows to enhance access, security, and the overall patient/member experience.Key Responsibilities:Lead the end-to-end execution of deals, from initial pitch to contract and pricing negotiations.Collaborate cross-functionally with teams in Product, Partner Success, Legal, and Security to align business needs with current and future capabilities.Manage and expand your own pipeline while overseeing the existing sales pipeline.Conduct market research and deliver insights on competitive healthcare business trends, including capability development and internal forecasting support.Identify and secure new B2B opportunities, expanding CLEAR's influence within client organizations.Deepen your understanding of CLEAR’s current offerings and future developments.

About Connecteam: Connecteam is a dynamic startup based in Tel Aviv, dedicated to transforming the work experience for the 80% of the global workforce that operates without a desk. Our innovative business management platform empowers thousands of companies by simplifying workforce management and enabling teams to concentrate on what matters most: growing their business. Position Overview: The Enterprise Customer Success Manager will play a pivotal role in managing Connecteam’s relationships with large business and enterprise clients, ensuring their ongoing success and satisfaction. The ideal candidate will have a profound understanding of workforce management processes in extensive business settings and will showcase exceptional interpersonal skills to act as a trusted advisor to our customers. Utilizing their expertise in digital transformation, they will identify challenges, design customized solutions, and implement innovative strategies to enhance product adoption and deliver outstanding value. This is a fully remote opportunity. Key Responsibilities: Develop and implement tailored customer success plans aligned with clients' strategic business goals. Maximize customer value from their Connecteam investment and ensure effective utilization of their licenses. Provide consultative support to clients in resolving issues and achieving their objectives. Analyze customer data to monitor progress and pinpoint areas for enhancement. Stay informed on industry trends and best practices to provide top-tier support. Collaborate closely with various departments to drive customer success initiatives. Partner with clients to develop new use cases and success stories. Quickly address any escalated client issues using resources from across the organization.

As the Director of Customer Success for Live Services at Playtech, you will play a pivotal role in ensuring our clients achieve their business objectives through our innovative gaming solutions. You will lead a dynamic team, fostering strong relationships with our clients and driving customer satisfaction to new heights.

The Machine is a cutting-edge, enterprise-grade marketing intelligence and operations platform driven by AI. It seamlessly integrates with the tools marketers already use, providing capabilities to observe, interpret, and coordinate actions across the marketing toolchain, all while ensuring full governance and auditability. We are seeking a Senior Director of Customer Success to architect and lead our post-sale customer organization, overseeing Account Management, Implementations, and Customer Support as key reporting functions. This pivotal leader will guarantee that our Fortune-class clients derive significant value from our complex, agent-based software system, which deeply integrates into their existing workflows and data environments.

Join Our Team at Reality DefenderAs a leader in the cybersecurity landscape, Reality Defender excels in helping enterprises and governments detect deepfakes and AI-generated media. Our award-winning platform employs a patented multi-model approach that stands resilient against the latest generative technologies producing video, audio, imagery, and text. With a robust API-first deepfake detection system, we empower developers and teams to combat fraud and misinformation in real time.Supported by prestigious investors such as DCVC, Illuminate Financial, Y Combinator, Booz Allen Hamilton, IBM, Accenture, Rackhouse, and Argon VC, we collaborate with top-tier enterprises, financial institutions, and government bodies to prevent the misuse of AI-generated content.Watch our Youtube: Reality Defender Wins RSA Most Innovative Startup to learn more about our innovative solutions.The Role of Director of Customer SuccessAs the Director of Customer Success, you will spearhead the strategy and execution of our customer success initiatives. Your primary focus will be on ensuring that clients across various sectors can effectively deploy and utilize our deepfake detection platform, achieving measurable outcomes and value.This position demands exceptional leadership skills, operational expertise, and a comprehensive understanding of complex enterprise and public-sector environments. You will cultivate and expand a high-performing team dedicated to enhancing customer outcomes, retention, and partnership longevity. Key responsibilities include:Define and implement a cohesive Customer Success strategy that aligns with our growth and retention objectives.Recruit, lead, and mentor a team of Customer Success Managers and onboarding specialists.Establish scalable processes for customer onboarding, adoption, health monitoring, renewals, and expansion.Drive growth within existing accounts by upselling and cross-selling our capabilities and enhancing customer utilization.Set and monitor KPIs, including retention rates, net revenue retention (NRR), adoption metrics, and customer satisfaction (CSAT/NPS).Collaborate closely with Sales, Solutions Engineering, Product, and Support teams to facilitate seamless customer lifecycle management.Ensure compliance with security and operational standards for regulated customers.Create and manage low-touch/tech-touch programs to enhance customer experiences effectively.

Overview: Join Guidepoint's mission to drive success in healthcare. Guidepoint is looking for a dynamic and entrepreneurial professional to lead our Insights expert call and transcript library initiatives for our Corporate Healthcare clientele. As a key liaison between clients and our sales team, you will be instrumental in enhancing engagement and facilitating revenue growth within our expanding Insights product suite. Utilizing your strong CRM capabilities, exceptional organization, and meticulous attention to detail, you will collaborate across departments to optimize engagement among our active trial participants and current subscribers. This prominent role will require close cooperation with the Insights group leaders to create strategic plans that boost client engagement and retention. This position offers a hybrid work arrangement based in New York City. Key Responsibilities: Act as a champion for the Insights product among corporate healthcare clients, cultivating multifaceted relationships with key stakeholders. Create tailored engagement strategies for each client based on their therapeutic interests, ongoing clinical trials, and competitive landscape to effectively promote Insights content. Proactively drive client engagement through targeted outreach efforts, including direct emails, product demonstrations, and both virtual and in-person meetings. Collaborate with the sales team to ensure timely contract renewals and identify upsell opportunities. Gather valuable feedback and insights from clients to guide product development, marketing initiatives, and sales strategies.

About Stellar Health:Stellar Health is transforming the landscape of US healthcare by shifting from a traditional fee-for-service reimbursement model to a system that prioritizes patient health outcomes. Our innovative platform combines cutting-edge technology, dedicated personnel, and advanced analytics to empower primary care providers to focus on what matters most: the health of their patients. By utilizing the Stellar App, a comprehensive web-based tool, healthcare practices receive actionable recommendations that aid in delivering top-tier patient care. As providers complete these recommended actions, they are rewarded with monthly incentives, all while helping payors reduce healthcare expenditures.Backed by prestigious venture capital firms such as General Atlantic, Point72, and Primary Venture Partners, Stellar Health boasts a proven operational model and a history of positive impact on both physician practices and patient outcomes.As the Director of Provider Success for Market Performance, you will spearhead efforts to enhance the performance of our most significant markets. Reporting directly to the Senior Director of Market Performance, your key responsibilities will include:Team Leadership: Cultivate a high-performing team of managers and individual contributors, driving provider engagement and performance.Relationship Development: Establish and nurture relationships with executive stakeholders in strategic provider organizations to foster engagement and growth.Provider Network Performance Management: Leverage data to monitor market trends and provide actionable recommendations to enhance provider performance.Cross-functional Collaboration: Collaborate effectively with counterparts in Customer Success, Enterprise Growth, and across various departments such as Operations, Network Growth, and Product Teams to solve problems and enhance service delivery.

Join Campfire as a Customer Success Manager, where you will take charge of a diverse portfolio of clients, driving their adoption of our platform and ensuring sustained success. As the primary liaison for finance and accounting teams, your role will be pivotal in helping customers realize significant value from Campfire, instilling confidence in their financial operations.You will collaborate closely with teams across Implementation, Product, Support, and Sales to provide an exceptional customer experience, while identifying opportunities for growth and expansion.Key ResponsibilitiesCustomer Ownership & SuccessOversee post-implementation success for a portfolio of clients.Forge strong relationships with Controllers, Accounting Managers, and Finance leaders.Promote adoption and engagement, ensuring clients derive maximum value from our services.Proactively monitor account health and mitigate churn risks.Conduct QBRs, success planning sessions, and regular check-ins.Retention & GrowthManage renewals for your assigned accounts.Identify and facilitate expansion opportunities across various dimensions (seats, modules, entities, geographies, use cases).Collaborate with Sales to scope and secure upsell and cross-sell opportunities.Maintain precise renewal forecasts and risk assessments.Product Adoption & EnablementLead customer training sessions and workflow optimization reviews.Support the rollout of new product features and enhancements.Ensure clients adhere to best practices and obtain maximum value from Campfire.Cross-Functional CollaborationWork closely with Implementation to guarantee seamless transitions and successful go-lives.Coordinate with Support and Product teams to address issues and escalate customer feedback.Advocate for the customer’s voice internally to enhance processes throughout the customer journey.

Are you passionate about driving customer satisfaction and success? Join Pearl Health as a Customer Success Manager! In this pivotal role, you will cultivate strong relationships with our clients, ensuring they derive maximum value from our innovative healthcare solutions. Your expertise will help guide our customers through their journey, from onboarding to ongoing support, fostering long-term partnerships.

Merge is at the forefront of providing innovative agentic tools and customer-facing integrations for leading frontier LLMs, Fortune 500 enterprises, and B2B SaaS companies. Our platform boasts two primary offerings: Merge Unified, allowing businesses to seamlessly integrate hundreds of tools via a single API, and Merge Agent Handler, which equips AI agents with secure access to a multitude of third-party services. Our enterprise-grade platform efficiently manages the complete integration lifecycle, from authentication and security to ongoing monitoring and maintenance. Countless organizations rely on Merge to expedite product development, enhance sales potential, minimize customer attrition, and conserve engineering resources, enabling them to concentrate on their core products. We are seeking a dedicated Customer Success Manager to establish a robust foundation for sustainable revenue growth. The ideal candidate will be driven, flexible in the face of change, and innovative in testing new strategies to foster a genuinely customer-centric approach. This position represents an excellent opportunity to significantly impact an organization that prioritizes delivering outstanding customer experiences.