About the job
Squarepoint Capital is seeking a dedicated Desktop Support Analyst who will play a vital role in supporting a global user base of over 500 individuals within a Windows environment. This position involves both onsite and remote interactions to assist users with various workstation applications including Microsoft Exchange/Outlook, Microsoft Office (both on-premise and cloud-based), access control policies via Windows Active Directory, remote access support, and hardware troubleshooting.
- Deliver 24x5 support to a diverse global user community of 500+ as needed by the business.
- Participate in weekend on-call support on a rotational schedule.
- Effectively manage incoming requests and incidents in a timely manner, adhering to established internal runbooks and incident management protocols.
- Collaborate with Level 2 and Level 3 internal teams and vendors to troubleshoot complex issues.
- Engage in proactive alert management to resolve failure alerts, degraded services, and service outages using internal monitoring tools.
- Automate routine tasks to enhance efficiency and boost productivity.
- Work closely with internal and external teams to devise strategic solutions.
- Execute additional responsibilities as needed.
