Deployment Strategist - New Business

Role overview The Deployment Strategist at govwell focuses on advancing new business initiatives in New York, NY. Collaboration across teams is central to this position, with an emphasis on refining how deployments are managed and building strong client connections. The strategist shapes solutions that fit client needs and helps reinforce govwell’s presence in the market. What you will do Partner with teams from different areas of the company to design and implement strategies for new business growth Work on improving deployment processes to achieve better outcomes for clients Share insights and contribute to solutions that address specific client requirements Support projects that increase client engagement and satisfaction

About ValonValon is pioneering an AI-driven operating system designed for regulated financial sectors, beginning with mortgage servicing. As a Series C enterprise backed by a16z, we are reshaping industries often deemed too complex for innovation. Instead of relying on outdated legacy systems, we've established our own mortgage servicing business, currently managing over $110 billion in loans. This strategic approach has provided us with profound insights into the complexities required for creating effective software in regulated environments.Our achievements are evident: we have revolutionized mortgage servicing from a 0% margin operation to achieving margins exceeding 60%, all while significantly enhancing customer experiences. Major enterprise contracts are being rolled out across the industry.Our flagship platform, ValonOS, streamlines processes to be structured and programmable, making it exceptionally suited for the AI era. With a unified system that leverages rich data, our AI agents not only automate tasks but also continuously optimize overall operations. Our ambition extends beyond mortgage servicing as we aim to transform regulated industries and more.

ABOUT GOVSIGNALSAt GovSignals, we are at the forefront of revolutionizing government contracting through innovative AI-driven solutions. We are transforming a multi-billion dollar industry, enabling private sector technologies to secure government contracts with unprecedented speed, thereby enhancing national security and stimulating economic growth.Our advanced government contracting AI platform empowers contractors, ranging from small businesses to Fortune 500 companies, to pursue more opportunities and create fully compliant, successful proposals in mere hours instead of months. As a leading aggregator of U.S. government data, we set the trends that others follow.THE ROLEWe are on the lookout for a Deployment Strategist who will act as a trusted advisor and strategic partner for our largest enterprise accounts. This individual will oversee the complete customer journey from onboarding to expansion, ensuring that clients derive maximum value from the GovSignals platform and uncovering opportunities for deepening partnerships.The ideal candidate embodies startup spirit and possesses fluency with enterprise environments. We seek someone who thrives in dynamic situations, builds trust with senior stakeholders, and translates customer workflows into effective platform adoption strategies. You will analyze complex organizational processes, train various user groups, and identify expansion opportunities that foster mutual growth. This role requires a high level of customer engagement and the ability to function as both a strategist and an executor.KEY RESPONSIBILITIESCustomer Onboarding & ActivationOversee the entire onboarding process for enterprise accounts, from kickoff to go-live.Conduct discovery sessions to identify customer workflows, pain points, and success criteria.Develop and implement customized deployment plans that expedite time-to-value.Collaborate with cross-functional teams (product, engineering, support) to eliminate obstacles.Training & EnablementCreate and deliver training programs tailored for diverse user personas (capture managers, business development teams, proposal writers, executives).Develop account-specific playbooks, guides, and best practices documentation.Foster champions within customer organizations to encourage internal platform adoption.Host regular office hours and enablement sessions to reinforce platform proficiency.

Why Choose Auctor?At Auctor, we are revolutionizing the professional services and software implementation landscape by developing an advanced AI layer. We serve as the intellectual force behind top solution engineers, forward-deployed engineers, and onboarding teams, streamlining documentation, discovery, and decision-making processes that influence over $400 billion in services work. Join us in tackling one of the most significant software categories of the decade!Your Role as a Deployment StrategistIn your capacity as a Deployment Strategist, you will collaborate closely with our founding team of engineers and product leaders to address some of the most challenging issues in enterprise software delivery. Your primary goal will be to integrate customer workflows, implementation methodologies, and product capabilities into transformative solutions that redefine project execution.You will dive deep into the complexities of customer implementation processes—from initial discovery calls to the final go-live phase. Partnering with consulting teams, you will identify their documentation hurdles and tailor our platform to enhance their operational efficiency. This role demands a curious, analytical mind, strong product intuition, and profound empathy for the professionals engaged in this work daily.Expect Variety in Your Daily Tasks:Engage with customer teams to gain insights into their implementation methodologies, challenges, and essential deliverables.Customize and configure Auctor's AI agents to align with customer workflows and artifact needs.Facilitate onboarding and training sessions, ensuring teams achieve productivity from day one.Identify avenues to enhance Auctor's value across various project types, teams, and use cases.Collaborate directly with engineering to convert field insights into product enhancements.Create and present demos to prospective customers across multiple sectors.Document best practices and develop playbooks to scale our deployment strategy.Deliver presentations of results and proposals to a diverse audience, including consultants, practice leaders, and C-suite executives.Travel to customer locations and industry conferences to represent Auctor.Our Core ValuesIntellectual curiosity—your drive for in-depth solutions ensures you thoroughly understand customer challenges.Humility—what matters most is the outcome, not individual credit.Adaptability—thriving in uncertainty and navigating complex situations is second nature to you.

About ValonValon is pioneering an AI-native operating system tailored for regulated finance, focusing initially on mortgage servicing. Supported by a16z, our Series C company is redefining industries often deemed too intricate for innovation.Instead of relying on outdated legacy systems, we’ve created and manage our own mortgage servicing enterprise, overseeing more than $110 billion in loans. This hands-on experience has equipped us with the insights necessary to develop effective software solutions for regulated sectors.We’ve successfully transformed mortgage servicing from a business with marginal profits into one yielding over 60% margins while significantly enhancing customer satisfaction. Our groundbreaking ValonOS platform is designed for the AI era, streamlining processes and enabling continual operational improvements through rich data integration.Mortgage servicing is just the beginning; we envision a broader transformation across various regulated industries.Role OverviewAs a Deployment Strategist at Valon, you will play a pivotal role in launching our AI-driven platform for large enterprise clients within a complex, highly regulated environment. You will be the key liaison on-site with customers, ensuring a seamless connection between our innovative technology and operational success.This hybrid position combines elements of strategy, product development, business operations, and technical troubleshooting. You will engage with enterprise clients, translating intricate requirements into scalable workflows, resolving challenges in real-time, and collaborating with internal engineering and product teams to guarantee successful deployments.Expect to be deeply embedded with users during critical phases, comprehensively understanding their unique challenges and guiding the implementation process. This is a highly impactful role for individuals who thrive in dynamic environments and aspire to contribute to building a lasting legacy.

Join a Transformative OrganizationPalantir Technologies is at the forefront of developing cutting-edge software that revolutionizes data-driven decision-making and operational effectiveness. Our innovative platforms empower organizations to tackle pressing challenges, from developing life-saving pharmaceuticals to predicting supply chain disruptions and reuniting families with missing children.Our MissionThe role of a Deployment Strategist is fundamental to harnessing data for impactful real-world applications. Clients approach us with the belief that the key to safeguarding their personnel, enhancing product quality, formulating effective healthcare initiatives, or ensuring the safe delivery of humanitarian aid lies in optimizing their data utilization. Deployment Strategists play a pivotal role in transforming these insights into actionable solutions.Your ResponsibilitiesAs a Deployment Strategist, you will collaborate with a dynamic team of Engineers, Product Designers, and fellow Deployment Strategists to address some of the most critical challenges facing our society. Your objective will be to weave together disparate ideas into a coherent understanding of the core issues, interpret data insights, identify product requirements, uncover user motivations, and pinpoint potential impacts.Delving deeply into our clients' complex workflows, you will partner with their teams to analyze data and navigate the product landscape, facilitating scalable solutions. Selected Deployment Strategists may also engage with internal Palantir teams to address internal challenges. This position demands a curious and analytical mindset, a keen instinct for product development, and a profound understanding of user needs to empower our clients to make improved decisions.

About SequenceAt Sequence, our mission is to redefine and operate the companies that will shape the future of the American service economy by integrating advanced AI technologies. We believe that the true power of AI lies not just in improved models, but in fundamentally changing how businesses interact with their customers. Our goal is to enable faster decisions, offer personalized services at scale, and achieve better outcomes for the communities we serve. This is the defining opportunity of our generation.The conventional approaches to business transformation often fall short. SaaS solutions expect companies to adapt to their products, while consultants engage in limited-time projects without truly understanding the core operations of a business. At Sequence, we bridge that gap. We are a permanent holding company, investing in outstanding businesses and the talented individuals who lead them. Our strategy involves taking meaningful stakes, integrating our technology and engineering teams, and collaborating closely with management to transform operations from within — not as a vendor, but as genuine partners.We have successfully raised $75 million, with our seed round led by Conviction and 8VC, followed by a Series A round led by Lux Capital, with contributions from Definition Capital, Chris Re (Factory), and other esteemed institutional partners.About the RoleAs a Deployment Strategist, you will immerse yourself in the operations of the businesses we acquire, acting with the mindset of a founder. Your role will involve understanding business mechanics, identifying key change opportunities, and designing systems, workflows, and AI tools that will revolutionize company operations. This is a hands-on, high-ownership position with a clear mandate: build better companies using applied AI. As Sequence continues to expand, your influence will extend to shaping operational standards across entire sectors utilizing our technology platform, aiming to challenge the status quo and innovate operational models for various industries.

About GlimpseAt Glimpse, we empower top consumer brands to optimize their retail cash flow through innovative AI solutions. Our automated finance workflows streamline essential processes such as revenue recovery, accounting reconciliation, and trade spend management. We proudly collaborate with over 200 leading brands in food, beverage, health, and beauty, including notable names like IQ Bar, Sauz, and Bero.About the RoleWe are on the lookout for a pioneering Deployment Strategist to guide our most intricate enterprise clients through the entire process of problem discovery, solution scoping, successful deployment, and delivering measurable value.In this role, you will gain deep insights into consumer packaged goods (CPG) and retail systems specific to our enterprise customers, converting complex real-world workflows into precise technical requirements. You will collaborate with our engineering team to implement Glimpse’s AI solutions, ensuring seamless alignment between external and internal teams.The ideal candidate will possess a unique blend of technical expertise, customer-centric empathy, systems-oriented thinking, and strong project management skills.ResponsibilitiesLead discovery sessions with enterprise clients to identify pain points, existing workflows, limitations, and criteria for success.Transform ambiguous problems into clear requirements, milestones, and documentation for cross-functional teams encompassing customer, product, and engineering.Collaborate on solution design with clients and our engineering teams (including workflows, integrations, configurations, and edge cases).Ensure alignment among stakeholders on project scope (including what is included, timelines, resources, risks, and dependencies).Oversee cross-functional implementation: synchronize efforts from engineering, product, operations, and customer teams to achieve desired outcomes.Manage production deployment: including configuration, testing, rollout planning, and post-launch refinements.Communicate impact and results to both operational users and executive sponsors through progress updates, impact reports, and next-step suggestions.Work closely with Sales and Product teams to share customer insights, shape the product roadmap, and enhance our deployment playbook.Desired QualificationsEssential Skills:Minimum of 3 years of experience in customer discovery within ambiguous environments (such as founders, early-stage product managers, or deployment strategists).

Peregrine Technologies, supported by prominent Silicon Valley investors, is dedicated to empowering public safety organizations, governmental bodies at all levels, federal agencies, and private institutions to tackle societal challenges with unmatched speed and precision. Our innovative AI-powered platform transforms isolated and fragmented data into actionable operational intelligence, delivering crucial information that enables timely and informed decision-making, ultimately enhancing outcomes across various sectors. Currently, we serve hundreds of clients in over 30 states and two countries, positively impacting more than 125 million individuals, and we are excited to broaden our influence as we expand into enterprise solutions and international markets.Role OverviewIn response to the rapid adoption of Peregrine's solutions by government agencies, we are seeking proactive leaders to spearhead product deployment and ensure customer impact across our diverse client portfolio. As a Deployment Strategist, you will play a pivotal role in our business strategy, acting as the conduit for delivering our product platform to our customers, while also fueling our sales, marketing, and product development feedback processes.As a Deployment Strategist, your responsibilities will include:Identifying workflows where our solutions can drive operational improvements for clients.Creating products, data models, and pipelines that enable clients to effectively execute on identified workflows.Establishing strong relationships with customer executives to align Peregrine's offerings with their most pressing operational challenges.Delivering our product with exceptional quality and speed in complex, mission-critical environments, serving as a guiding star for our initiatives.Your ProfileYou are eager to develop code that ensures our clients receive pertinent information promptly.You possess a passion for crafting elegant solutions to intricate data modeling challenges, unlocking value from disparate data sources.You are an independent leader who thrives on discovering innovative products, workflows, and business opportunities.You nurture long-term relationships with clients and team members with care.You are an empathetic listener who values customer feedback deeply.You communicate with clarity and conciseness, with a knack for persuasive storytelling that resonates with executive audiences.

Normal Computing develops core software and hardware for the semiconductor sector and AI infrastructure, supporting technology advancement across several global hubs including New York, San Francisco, Copenhagen, Seoul, and London. The team’s products help power the systems that underpin modern industry. Location and Level This Deployment Strategist role is based in New York City. Other possible locations include Seoul, London, and San Francisco. The position is open to candidates at levels L4 to L5. Role overview The Deployment Strategist leads the rollout of Normal EDA, an AI-driven platform for silicon engineering, at major semiconductor companies. This role works onsite with customers, collaborating closely with engineering teams and acting as a bridge between clients, field engineers, and Normal Computing’s product and business groups. The strategist ensures clear communication and alignment throughout each deployment. Normal EDA combines large language models and formal logic to interpret design intent, generating and refining engineering artifacts as teams use and provide feedback. Success in this position is measured by the effectiveness of production deployments, ongoing customer value, improved verification workflows, user engagement, and strong stakeholder communication. What you will do Manage deployments from initial planning through production integration and ongoing support. Serve as the primary operational contact, ensuring product outcomes and positive customer impact. Collaborate with leadership and engineering to adapt to evolving customer needs. Work onsite to understand customer workflows. Collect information from conversations, product data, and stakeholder feedback to clarify deployment requirements and identify key issues. Act as the central communication point for each engagement. Transform unstructured meetings into clear summaries with assigned responsibilities and timelines. Track commitments and provide regular updates to keep all parties informed. Present results and proposals to diverse audiences, including integrated circuit engineers and executives. Lead customer enablement and training sessions to help teams fully utilize Normal’s solutions.

Join a Transformative CompanyPalantir Technologies is at the forefront of developing cutting-edge software designed for data-driven decision-making and operational excellence. By delivering critical data to the individuals who need it most, our platforms enable partners to innovate in areas such as life-saving drug development, supply chain forecasting, and child recovery operations.Our MissionThe Deployment Strategist role is fundamentally about leveraging data for actionable insights in real-world scenarios. Our clients approach us with the understanding that effective data utilization is essential for enhancing troop protection, producing superior goods, formulating impactful healthcare policies, and ensuring safe aid delivery to those in need. Deployment Strategists are instrumental in transforming these insights into actionable outcomes.Position OverviewThe Warp Speed initiative builds on a legacy of manufacturing excellence aimed at revitalizing the American Industrial Base. In this role, you will employ data to inform operational decisions. Clients rely on us to enhance product quality through better data management, and as a Deployment Strategist, you will play a crucial role in making this vision a reality.As a Deployment Strategist, you will collaborate with a talented and dynamic team of Engineers, Product Designers, and fellow Strategists to tackle some of the most pressing challenges faced by our world today. Your goal will be to integrate disparate ideas into a coherent understanding of key issues, interpret data meaningfully, identify product needs, grasp user motivations, and pinpoint potential impacts.Your engagement will involve delving deep into our customers' complex workflows. You will work closely with customer teams to analyze data and navigate the product landscape, driving scalability and effectiveness. Some Deployment Strategists may also engage with Palantir's internal teams to address unique challenges. This role demands a curious and analytical mindset, a strong intuition for product development, and a keen understanding of user needs to empower our clients to make better-informed decisions.

Tabs is revolutionizing the finance and accounting landscape with its cutting-edge AI-native revenue platform. Designed for modern finance teams, Tabs automates the entire contract-to-cash lifecycle, from billing and collections to revenue recognition and reporting, empowering teams to eliminate manual processes and enhance cash flow efficiency.Esteemed growth companies, such as Cursor and Statsig, trust Tabs to streamline their invoicing directly from contracts, facilitate real-time payment reconciliation, and ensure compliance with ASC 606.Founded in 2023, Tabs has successfully secured over $91 million in funding from prominent investors including Lightspeed Venture Partners, General Catalyst, and Primary. Headquartered in New York, our team boasts extensive expertise in finance and artificial intelligence.About the RoleWe are seeking a knowledgeable Deployment Strategist to facilitate implementation and onboarding processes for our valued clients until they achieve full go-live status. As an integral member of Tabs' Implementation Team, you will play a pivotal role in establishing and expanding the department.In this position, you will act as a subject-matter expert in accounting systems, ensuring smooth implementations. You will effectively convey intricate accounting concepts and the functionality of Tabs' platform to controllers, AR leaders, and finance teams, guaranteeing that customers comprehend and adopt the platform efficiently. Additionally, you will mentor the internal team on accounting best practices, offer change management strategies, and collaborate with Product, Engineering, and Operations teams to drive successful project outcomes.This role is essential for customer success, as effective implementation lays the groundwork for long-term utilization of Tabs. You will engage cross-functionally with Go-To-Market (GTM), Customer Success, and Operations, while closely partnering with Product and Engineering to influence the product roadmap based on customer feedback.

Location: New York, NYWork Model: Onsite, 5 days per weekIndustry: Enterprise Software / B2B SaaSCompensation: $130,000–$230,000 base salary + bonus + equity About talentpluto talentpluto builds enterprise software that helps organizations manage complex deployments and streamline operational workflows. The company is growing quickly, with a focus on delivering solutions that address real customer needs and support large-scale system adoption within enterprise teams. As the team expands, talentpluto is investing in customer-facing roles to improve implementation outcomes, drive product adoption, and build lasting customer relationships. The culture values ownership, collaboration, and meaningful engagement with clients. Role Overview The Deployment Strategist works onsite in New York, partnering directly with customers to guide implementation, rollout, adoption, and expansion projects. This role translates customer requirements into effective workflows on the talentpluto platform, leads deployments, and serves as a strategic advisor throughout the customer journey. This position bridges implementation, customer strategy, and product feedback. It suits someone who enjoys tackling operational challenges, collaborating with clients, and shaping product direction based on real-world use. The role provides broad exposure to delivery, relationship management, rollout planning, and cross-team collaboration. Key Responsibilities Work directly with customers to understand their processes and ensure successful platform deployment. Translate customer needs into scalable workflows and implementation plans. Lead adoption and rollout efforts so customers see value quickly. Manage daily communication and coordination across customer projects. Spot opportunities for wider rollout, expansion, and long-term account growth. Share actionable feedback with internal teams to improve product features and priorities. Collaborate with product, operations, and leadership to support implementation success. Approach complex customer challenges with a strategic, execution-focused mindset.

About ValonValon is pioneering an AI-native operating system tailored for regulated finance, with a focus on revolutionizing mortgage servicing. As a Series C startup backed by a16z, we are reshaping industries that have been deemed too intricate for innovation.Instead of relying on outdated legacy systems, we forged our own path by creating and managing a mortgage servicing business that oversees over $110 billion in loans. This venture was not merely a means to an end; it provided us with invaluable insights into the complexities involved in developing effective software for regulated sectors.Our achievements speak volumes. We have transformed mortgage servicing from a low-margin industry into one boasting margins exceeding 60%, while significantly enhancing customer experience. Major enterprise contracts are now being implemented across the sector.ValonOS is our integrated platform designed to streamline every process and make it programmable, perfectly positioned for the AI revolution. With all operations flowing through a single system enriched with data, our AI agents do more than just automate tasks; they continuously optimize entire workflows. Mortgage servicing is merely the beginning of our mission to revolutionize regulated industries and beyond.About the RoleAs we expand our AI-driven platform to large enterprise clients within a heavily regulated and operationally complex industry, we are seeking a Deployment Strategist to be at the forefront of this transformation. This role involves direct engagement with customers, bridging the gap between our innovative technology and real-world operational success.This hybrid role merges strategic thinking, product insight, business operations, and technical troubleshooting. You will collaborate directly with enterprise clients, translating their intricate needs into scalable workflows, resolving issues on the spot, and working alongside internal engineering and product teams to ensure successful deployments—both technically and organizationally.Your role will involve being on-site during critical phases, deeply engaging with users to comprehend specific challenges and guiding the implementation process. This is a high-impact role that requires a strong sense of ownership and a flair for navigating ambiguity, aimed at building something enduring.Key ResponsibilitiesLead Enterprise Deployments: Oversee and manage the successful implementation of Valon’s platform across our clients' intricate business sectors, ensuring adoption, usability, and sustained value. Eventually, lead a team of Deployment Strategists to extend success across a broader area.Address Complex Challenges: Spearhead initiatives to tackle our clients' most challenging operational issues, developing practical solutions.

Join amperos as an AI Deployment Strategist, where you will play a pivotal role in implementing cutting-edge AI solutions that drive efficiency and innovation. You will collaborate with cross-functional teams to tailor AI systems to meet our clients' specific needs, ensuring seamless integration into their operations.

Normal Computing is seeking a Lead Deployment Strategist based in New York City to guide deployment efforts for the Normal EDA platform. This senior-level role (M5-M6) centers on delivering successful implementations for major semiconductor clients, shaping how the platform is adopted and used in production environments. What you will do Build and lead a team of deployment strategists, setting standards for process, communication, and operational excellence. Develop playbooks and routines to guide customer engagements, ensuring each deployment meets high quality benchmarks. Act as the main point of contact for customer engineering teams, bridging communication between clients, internal engineers, product teams, and business leaders. Oversee the full deployment lifecycle, from planning and rollout to evaluation and ongoing support, adapting strategies as customer needs evolve. Continuously review and refine deployment approaches to improve customer satisfaction and operational efficiency. Role focus This position requires direct involvement with customer engineering teams and a hands-on approach to problem-solving. The strategist is responsible for recruiting and mentoring team members, as well as sharing insights and learnings across the group. The Normal EDA platform combines AI and formal logic to optimize silicon engineering workflows, evolving in response to user feedback. Success measures Production deployments completed with major semiconductor clients Value delivered to customers through improved verification workflows Effective communication with stakeholders across engineering, product, and business functions Operational excellence in every customer interaction

Join Us at Forerunner! At Forerunner, we recognize that climate adaptation is a critical necessity, not a luxury. We are dedicated to providing communities with robust software solutions that enable them to plan effectively for the challenges posed by climate change. This complex issue affects how municipalities strategize, manage resources, and communicate with citizens and governmental bodies. Our mission is to empower local communities by offering scalable access to vital flood risk data, enhancing their planning and response capabilities. About the Role As a Deployment Strategist, you will be responsible for overseeing the complete deployment journey for our clients—from initial discovery through to successful launch. Your role will integrate strategic insight, project management, and operational execution, working closely with customers, internal teams, and technical experts to ensure a high-quality, repeatable deployment process that drives impactful outcomes. Your Responsibilities Customer Discovery & Planning Facilitate structured workshops with clients to identify business goals, operational challenges, and success indicators. Convert insights from these workshops into a comprehensive deployment plan and set of actionable deliverables. Establish project scope, key milestones, dependencies, and governance structures. Project Leadership Act as the primary contact for clients throughout the deployment process. Coordinate with cross-functional teams, including Implementation Specialists, Forward Deployed Engineers, and Customer Success Managers, to maintain alignment and progress. Anticipate potential risks, manage dependencies, and escalate issues as needed. Provide regular updates on project status to both clients and internal leadership. Solution Design & Oversight Collaborate with Implementation Specialists to ensure that system configurations are aligned with client business objectives. Work alongside Forward Deployed Engineers to define the scope of integrations and customizations. Ensure that all deployment outputs are aligned with established business requirements and success metrics. Customer Enablement & Handoff Lead user acceptance testing (UAT) and facilitate a smooth transition to the client's operational team.

About AssembledAt Assembled, we believe that exceptional customer support is achieved through a perfect synergy between human agents and artificial intelligence. As the only integrated platform capable of scaling this collaboration, we empower companies like Canva, Etsy, and Robinhood to unify their entire support operations—combining in-house agents, BPOs, and AI—into a single cohesive system. Our AI Agents handle cases from start to finish, while our AI Copilot offers crucial assistance to agents and AI-driven workforce management optimizes both human and AI resources. With backing from $70 million from NEA, Emergence Capital, and Stripe, we are committed to creating a platform that truly enhances human-AI teamwork.The RoleWe are seeking a dedicated Enterprise Deployment Strategist to spearhead the technical deployment process and cultivate customer relationships during the onboarding phase for our mid-market and enterprise clients. As a vital member of our Solutions Team, you will play a key role in shaping our deployment methodologies as we grow. From managing customer projects to executing technical setups, your efforts will drive revenue conversion, retention, and overall customer satisfaction. Your engagements with customers will provide valuable insights that will help us define deployment best practices, enhance our product offerings, and refine our operational processes as we scale.ResponsibilitiesBuild and maintain strong customer relationships while guiding technical deployment projects across various customer segments, focusing on mid-market and enterprise.Explore and document the functionality of our product across all areas, including our web application and API, to enhance your product knowledge and assist both customers and internal teams.Develop and refine best practices for deployment based on your comprehensive product expertise.Enhance internal processes and improve the overall customer experience during the deployment phase.Collaborate cross-functionally with Sales, Customer Success, Product, and Engineering teams to ensure successful customer launches.Act as a liaison between our customers and the product organization to influence the product roadmap.Establish and promote effective customer engagement strategies to maximize customer value.About You6+ years of experience in technical deployment or related fields.Proven track record of managing customer relationships effectively.Strong technical acumen and understanding of SaaS products.Excellent communication and interpersonal skills.Ability to work collaboratively in a fast-paced environment.Demonstrated problem-solving skills and a proactive approach to challenges.

Who Are We?At Kaizen Labs, we believe that government technology has consistently underperformed, leaving citizens with outdated digital experiences even for crucial public services.Our mission is to rebuild trust in American public services by creating effective technology solutions. We collaborate with governmental agencies at all levels to modernize legacy systems, replacing them with cutting-edge, AI-driven software designed for the public it serves. Starting from Parks and Recreation, our vision is to create a comprehensive software layer that facilitates how Americans engage with the services their government provides.Currently, our platform serves over 40 million residents across 50+ agencies in 17 states.Founded in 2022 and headquartered in New York City, we have successfully raised $35 million from esteemed investors including NEA, A16z, Accel, 776, and Carpenter Capital. Our team of builders, designers, and operators believes that beautifully designed software is essential for regaining public trust in government.

The Role:As an AI Deployment Strategist, you will collaborate across customer success, sales, and engineering teams to ensure technical clarity and seamless execution throughout the lifecycle of our innovative F2 product. You will establish yourself as the go-to authority on AI prompting within the organization, forming the essential technical foundation of our go-to-market strategy.Your Responsibilities:Facilitate the F2 sales process by participating in prospect and client discussions to address technical product inquiries.Lead customer due diligence efforts: complete InfoSec questionnaires and enhance our due diligence knowledge repository.Review reports generated by users, identify issues for engineering, and assist customers in deriving maximum value from our AI solutions.Create prompt engineering: design natural language prompts tailored to client needs to guarantee precise and relevant report generation.Implement basic technical solutions, such as configuring Single Sign-On (SSO) or establishing custom data retention policies.Maintain CRM integrity: ensure clean and structured data to enable the customer success and sales teams to scale efficiently.Act as the customer advocate to the engineering team, providing valuable feedback to enhance the product offerings.