About the job
Join Us at Forerunner!
At Forerunner, we recognize that climate adaptation is a critical necessity, not a luxury. We are dedicated to providing communities with robust software solutions that enable them to plan effectively for the challenges posed by climate change. This complex issue affects how municipalities strategize, manage resources, and communicate with citizens and governmental bodies. Our mission is to empower local communities by offering scalable access to vital flood risk data, enhancing their planning and response capabilities.
About the Role
As a Deployment Strategist, you will be responsible for overseeing the complete deployment journey for our clients—from initial discovery through to successful launch. Your role will integrate strategic insight, project management, and operational execution, working closely with customers, internal teams, and technical experts to ensure a high-quality, repeatable deployment process that drives impactful outcomes.
Your Responsibilities
Customer Discovery & Planning
- Facilitate structured workshops with clients to identify business goals, operational challenges, and success indicators.
- Convert insights from these workshops into a comprehensive deployment plan and set of actionable deliverables.
- Establish project scope, key milestones, dependencies, and governance structures.
Project Leadership
- Act as the primary contact for clients throughout the deployment process.
- Coordinate with cross-functional teams, including Implementation Specialists, Forward Deployed Engineers, and Customer Success Managers, to maintain alignment and progress.
- Anticipate potential risks, manage dependencies, and escalate issues as needed.
- Provide regular updates on project status to both clients and internal leadership.
Solution Design & Oversight
- Collaborate with Implementation Specialists to ensure that system configurations are aligned with client business objectives.
- Work alongside Forward Deployed Engineers to define the scope of integrations and customizations.
- Ensure that all deployment outputs are aligned with established business requirements and success metrics.
Customer Enablement & Handoff
- Lead user acceptance testing (UAT) and facilitate a smooth transition to the client's operational team.

