Delivery and Support Lead

As the Delivery and Support Lead at Valstro, you will play a crucial role in ensuring our clients enjoy an outstanding experience from the onboarding stage to their daily operational use of our services. This role is ideal for an individual who thrives on problem-solving, enjoys customer interaction, and is eager to take on greater operational leadership responsibilities.You will be responsible for key aspects of delivery and support execution, maintaining organized and predictable go-live processes, and establishing best practices (processes, communication, metrics) that guarantee high-quality customer outcomes.This newly created position will be based at our New York office, with in-person work required on Tuesdays, Wednesdays, and Thursdays.Learning OpportunitiesMaster structured client onboarding and end-to-end go-live readiness.Learn how to convert customer needs into actionable internal tasks.Manage incidents and escalations with composure and clarity.Develop scalable support processes, runbooks, and feedback loops.Use metrics effectively to identify early issues and promote continuous improvement.Key ResponsibilitiesDelivery and Support ExecutionDefine and manage the onboarding process for new clients, setting clear plans, timelines, and entry/exit criteria.Track cross-team action items involving Sales, Product, Engineering, Connectivity, and Platform, ensuring stakeholder alignment.Support initial client relationships during onboarding by identifying issues, documenting decisions, and ensuring resolution.Conduct L1 support duties during the growth phase.Train and mentor new L1 support team members.Customer Coordination and CommunicationEngage in regular customer interactions, including status updates and readiness checks.Produce clear updates and summaries for clients and internal teams.Translate customer requirements into prioritized tasks for internal teams.Support OperationsEnhance support processes, runbooks, and escalation protocols.Ensure consistent handling and communication during incidents.Collaborate with tooling owners to maintain efficient workflows.Customer Advocacy and Continuous ImprovementGather structured feedback to inform Product and Engineering backlogs.Conduct root-cause analyses on recurring issues and track follow-up actions.Metrics and ReportingDefine and maintain KPIs for delivery, onboarding, and support, such as time to onboard and SLA performance.Generate weekly reports highlighting status, risks, and next steps.

The future of AI — whether in training or evaluation, classical ML or agentic workflows — begins with high-quality data.At HumanSignal, we are developing a cutting-edge platform that facilitates the creation, curation, and evaluation of data. Our tools empower leading AI teams to fine-tune foundational models and validate agent behaviors, ensuring that models are based on genuine real-world signals rather than noise.Our open-source product, Label Studio, has emerged as the de facto standard for data labeling and evaluation across diverse modalities — from text and images to time series and agents in environments. With over 250,000 users and hundreds of millions of labeled samples, it stands as the most widely adopted open-source solution for teams dedicated to advancing AI systems.Label Studio Enterprise enhances this foundation with essential features for security, collaboration, and scalability, supporting mission-critical AI pipelines — from training datasets to evaluation test sets and continuous feedback loops. We were pioneers before foundation models became mainstream, and with AI's transformative impact growing, we are committed to leading this revolution. If you are passionate about empowering AI teams to build smarter and more accurate systems, we invite you to join us.Position Overview: As the Operations and Delivery Lead at HumanSignal, you will play a pivotal role in our mission to revolutionize AI development through our Data Creation Laboratories. Here, we produce specialized datasets that drive innovative AI applications for frontier labs and Fortune 500 enterprises. You will act as a vital connector among Engineering, Product, and Design, designing and scaling systems, processes, and operational frameworks that facilitate hyper-growth. From managing knowledge in Notion to optimizing cross-functional delivery, your efforts will enhance product development speed, quality, and predictability. This is a high-impact role ideal for someone who excels at the intersection of product, people, and processes, embodying the entrepreneurial spirit of a founder alongside the disciplined execution of a world-class operator to turn visionary ideas into reality at one of the most exciting companies in AI infrastructure.

Strategic Delivery LeadInfinity Constellation · New York, NYAbout Infinity ConstellationInfinity Constellation is pioneering the AI services landscape as the first holding company dedicated to leveraging artificial intelligence to create industry leaders that revolutionize the $9 trillion+ professional services market. Our focus is to empower exceptional operators with a unique 12-month head start, providing them with capital, shared infrastructure, a customer base, back-office support, and shared equity to launch transformative, outcome-focused businesses that redefine their sectors.The OpportunityAs a founding team member at a cutting-edge data and AI company, you will enjoy significant ownership, a direct impact on client outcomes, and a unique opportunity to shape the operational and growth strategies of the company.You will spearhead complex, from-scratch engagements: translating ambiguous objectives from mid-market leadership teams into effective data systems and quantifiable business results. Your role requires seamless interaction between executive stakeholders and engineering teams, managing the client relationship throughout the process, and contributing to the development of internal playbooks that enhance Paradox’s scalability. You will report directly to the CEO of Paradox, propelling your career to new heights.If you seek a role where you are executing predefined processes, this position may not be suitable for you. If you aspire to build innovative solutions, this is the right fit.Your ResponsibilitiesEnd-to-End Client Engagements — You will be the primary contact for clients, leading the discovery process, aligning stakeholders, defining project scopes, and ensuring accountability from launch through adoption. The challenges you will tackle are real and often complex, such as integrating sales data across various business units, developing AI capabilities within operational systems, and moving beyond traditional spreadsheet reporting to effective solutions.Translating Business Needs into Operational Systems — You will convert collaborative discussions with clients into precise specifications for engineers, including ETL pipelines, semantic models, metric definitions, and evaluation criteria, remaining engaged throughout prioritization, testing, and deployment.Building the Company Alongside Clients — As a core member of the founding team, you will identify successful strategies across engagements and transform them into scalable assets such as delivery frameworks, data models, and internal tools. You will contribute to proposals and shape solution strategies for prospective clients, helping Paradox continuously improve with each project. We are excited to support your growth and learn alongside you.

Join our innovative team at sia as an AI Delivery Lead. In this pivotal role, you will spearhead projects that leverage artificial intelligence to drive business transformation and operational efficiency. You will collaborate with cross-functional teams to ensure successful implementation and delivery of AI solutions that align with our strategic objectives.

Join Kraken as a Client Delivery Lead and play a pivotal role in transforming the energy sector through innovative technology. In this position, you will lead client projects focused on technology migration and long-term support, ensuring that our clients successfully harness the power of our Kraken platform. Collaborate with cross-functional teams to deliver cutting-edge solutions that meet client needs, all while contributing to a sustainable energy future.

About Wealth.com Wealth.com is an advanced planning platform serving a broad range of clients in wealth management. Trusted by major financial institutions, the company blends proprietary AI with deep technical expertise. Recent recognition includes: Top Estate Planning Technology and Top Estate Planning Implementation at the 2025 WealthManagement.com Industry Awards 2024 Best Technology Provider in the Trust category Top estate planning market share in the 2025 Kitces AdvisorTech Study Wealth.com fosters a collaborative workplace, encourages innovation, and has been certified as a Great Place to Work for 2025. Role Overview: Client Support Team Lead Location: Hybrid (New York City, Tempe, or San Francisco) The Client Support Team Lead will build and guide a high-performing support team at one of the fastest-growing fintech platforms. This position goes beyond day-to-day management. The Team Lead will shape the support experience, develop team members, and redesign support processes using AI, automation, and data. The goal: move from reactive troubleshooting to proactive client success, ensuring support scales efficiently as Wealth.com grows. What You Will Do Design, implement, and manage the support infrastructure. This includes ticketing systems, routing logic, escalation paths, SLAs, and a tiered support structure. Systematize current processes and introduce new solutions as needed. Lead, mentor, and support Client Support Associates. Set clear performance goals, define career paths, and establish specialization tracks as the team grows. Shift the support approach from reactive to proactive. Use product instrumentation, analytics, and client feedback to improve the client experience.

Join Gradient Labs as an AI Delivery Lead, where you will spearhead the deployment of innovative AI solutions that transform business processes and enhance operational efficiency. You will lead cross-functional teams in delivering high-quality projects that meet our clients' needs while ensuring adherence to timelines and budgetary constraints.

Role Overview Squarepoint Capital is seeking a Lead Trading Infrastructure Support Specialist to guide its global Trading Infrastructure Support (TIS) team. This leadership role focuses on keeping essential infrastructure, systems, and application services highly available across APAC, EMEA, and AMER regions. The position can be based in Montreal, London, New York, or Singapore. What You Will Do Manage a 24x5 global support schedule, including participation in a weekend on-call rotation. Set policies, processes, roadmaps, and best practices that align with service-level agreements and support business growth. Work with service teams to build automation, self-service tools, and runbooks. Ensure the team is trained and equipped to remove obstacles and improve efficiency. Identify and resolve workflow and operational inefficiencies before they impact the business. Lead and coordinate technical projects and initiatives across the global support team. Take a hands-on approach to troubleshooting and lead recovery efforts during major outages to reduce business disruption.

Join Kraken, a pioneering technology company revolutionizing the energy sector. As a Senior Client Delivery Lead, you will play a crucial role in guiding North American clients through transformative technology journeys. Your expertise will be vital in managing key technology domains such as billing, finance, and communications for client projects, whether migrating to our innovative Kraken platform or addressing ongoing technology needs. Collaborate closely with our technology and operational teams to ensure the successful delivery of business outcomes, while fostering strong partnerships with clients to refine solutions that leverage Kraken’s capabilities. Your role will also involve supporting clients in adopting best practices aligned with our agile development style.

Waymo seeks a Project Delivery PMO Lead to drive project delivery strategies and ensure that project objectives align with the company’s larger goals. This position centers on coordinating efforts across multiple teams and refining how projects move from planning to completion. What you will do Lead and coordinate project delivery activities with cross-functional teams Ensure project plans reflect organizational priorities Spot opportunities to improve workflows and put those changes into action Promote collaboration among stakeholders to support successful delivery Locations Mountain View, CA, USA San Francisco, CA, USA New York, NY, USA

Join us in leveraging cutting-edge technology to create a significant green impact on the planet! At Kraken, we are at the forefront of global energy innovation, dedicated to developing a smart, sustainable energy system. Our mission is to optimize renewable energy generation, enhance grid intelligence, and empower utilities to deliver exceptional customer experiences. As a leader in the energy transformation, we invite you to be part of a revolutionary journey towards a more sustainable future. You will become a vital member of the Residential Flex client delivery team, supporting North American clients as they embark on their technology transformation journeys and navigate both new and long-term migration projects.

As an Enterprise Delivery Lead specializing in Strategy & Operations at superdial, you will play a pivotal role in driving the success of our projects. Your expertise in managing enterprise-level delivery will ensure that our operational strategies are effectively implemented to meet client expectations and enhance overall business performance.You will collaborate closely with cross-functional teams, leveraging your analytical skills to identify opportunities for improvement and streamline operations. Your leadership will guide the team in delivering high-quality solutions, ensuring alignment with organizational goals.

Join Peregrine Technologies as a Northeast Regional Lead in Customer Delivery, where you will play a pivotal role in enhancing customer satisfaction and operational efficiency. You will oversee the delivery process across the Northeast region, ensuring timely and effective service delivery while collaborating with cross-functional teams to drive success.

About AirOpsAirOps is pioneering the first comprehensive content engineering platform designed for the AI age. As the landscape of discovery transitions from traditional search to AI-centric platforms, we empower brands to enhance their visibility and maintain relevance. In the past year, we've seen a remarkable 5-fold revenue increase by assisting marketing teams from notable companies like Ramp, Chime, Carta, and Rippling in transforming their content quality into a sustainable competitive edge.Our innovative platform empowers marketers to adeptly navigate the evolving discovery landscape, focus on high-impact opportunities, and produce precise, brand-aligned content that garners citations from AI and trust from consumers. Supported by esteemed investors such as Greylock, Unusual Ventures, Wing VC, and Founder Collective, we are crafting intelligent systems that will equip the next wave of marketing leaders. Our offices are located in San Francisco, New York, and Montevideo.About the RoleWe are in search of a Technical Support Lead who will take charge of our post-activation customer support. This role combines hands-on problem-solving with leadership responsibilities, as you will address complex technical issues while also building and guiding a high-performing support organization. Your efforts will directly influence revenue retention, account expansion, and overall customer satisfaction by ensuring clients harness the full potential of AirOps.In this position, you will refine and enhance our current support processes, develop AI-driven support systems that can scale across both enterprise and mid-market segments, and create feedback mechanisms to continuously improve our product. This role is crucial at the intersection of customer success, product evolution, and revenue growth.Key ResponsibilitiesBuild & LeadRecruit, hire, onboard, and mentor a high-performing technical support team, establishing scalable procedures and best practices.Embrace a player-coach model, actively solving intricate customer issues while also developing systems that empower your team to thrive.Create career progression pathways and mentorship initiatives that attract and retain top technical support talent.Transform the Support ExperienceCraft and execute an AI-driven support strategy that utilizes automation, self-service, and intelligent routing to provide outstanding support experiences at scale.Develop a robust self-service support infrastructure, including documentation, knowledge bases, video tutorials, and community resources.Establish service level agreements and response time targets to ensure high-quality support.

About TWG Global TWG Group Holdings, LLC (TWG Global) is a leader in data and AI-driven business transformation. Our portfolio spans Investments, Securities, Insurance, Finance, Corporate Lending, Merchant Banking, and the fast-evolving worlds of Sports, Media, and Entertainment. Data forms the foundation of our work, and our focus on AI helps us turn information into a real competitive advantage. We are building a suite of data and AI services that deliver real-time intelligence to clients and our teams, supporting smart decisions within interactive, cloud-native business tools. As we move toward an AI-first, model-driven, and cloud-native approach, we prioritize responsible data and AI practices. Protecting clients, employees, and meeting regulatory standards is central to our mission. We aim to set a high bar for ethics, responsibility, and transparency while advancing AI/ML business applications across our diverse businesses. Role Overview: AI Client Engagement & Delivery Lead This role is central to our data and analytics transformation. The AI Client Engagement & Delivery Lead partners with management teams to drive strategic initiatives and operational excellence. TWG Global operates with a decentralized structure, giving each business unit autonomy while providing strategic guidance from our central AI Solutions Group. What You Will Do Work closely with management to advance data and analytics goals across business units. Engage in projects with top data and AI vendors to transform marketing, distribution, customer acquisition, and internal operations. Support initiatives that improve productivity, reduce costs, and create sought-after offerings. Help develop advanced data systems that provide real-time performance insights for leadership, enabling quick, informed decisions and agile operations. Leverage strategic partnerships and equity positions in leading tech startups to maintain and extend our competitive advantage. Contribute to collaborations with universities and use cloud-based supercomputing to drive key technology initiatives. Impact and Growth TWG Global is committed to sustained growth and strong returns, targeting annual equity returns above 20% along with rising dividends. The work in this role directly supports our goal of delivering significant value across our portfolio and making a real impact in the industries we serve.

Join Wabtec Corporation, a leader in the transportation and logistics sector, as a Field Service Lead - Technical Support Specialist. In this pivotal role, you will lead technical support operations, ensuring that our field service teams deliver exceptional service to our clients. You will be responsible for troubleshooting complex technical issues, training staff, and enhancing customer satisfaction through your expertise.

Rockstar is seeking a passionate and innovative leader to join a prominent digital healthcare company dedicated to enhancing support for neurodivergent adults in their care, community, and daily lives. This organization is highly ambitious and mission-driven, emphasizing first-principles thinking, a meritocratic culture, and providing individuals with genuine ownership and responsibility. With a streamlined structure and a remote workforce, they can operate swiftly while upholding exceptional clinical standards within a nurturing and considerate environment.The RoleThe Strategy & Operations Lead will oversee the entire assessment business, playing a crucial role in the company's mission. Their autism assessment initiative has revolutionized diagnostic processes for neurodivergent adults, making high-quality evaluations widely accessible. As a pivotal moment for clients, the Lead will ensure the delivery of an outstanding experience that adheres to the highest clinical standards as the company scales.Assessments are a primary driver for the company and a significant strategic advantage. Over the next few years, the organization aims to expand from thousands to hundreds of thousands of assessments annually while enhancing clinical quality and efficacy, setting clients up for success.The Lead will collaborate closely with both organizational and clinical leadership to foster the ongoing success of the assessment business. Responsibilities include broadening the range of conditions assessed, improving psychologist support, reinforcing clinical quality systems, optimizing assessment efficiency, and establishing the necessary infrastructure to accommodate a rapidly growing clinician network.Your ResponsibilitiesOversee the operational performance of the assessment function, managing the delivery model, monitoring outcomes, and driving continuous improvement.Lead strategic initiatives that further the clinical mission, including cross-functional projects that expand clinical offerings, reduce assessment cycle times, and enhance post-assessment recommendations and support.Define and implement scalable clinical quality measures in collaboration with clinical leadership, transforming clinical standards into quantifiable processes and frameworks.Develop systems that facilitate clinical scaling, documenting successful practices, designing repeatable workflows, and implementing operational infrastructure to support growth.Guide and align a team of clinical experts, serving as a vital operational bridge across the organization while establishing clear priorities and rhythms for the clinical team.

Role overview The Service Desk Lead at ArdentMC manages daily service desk operations in New York, NY. This position guides a team dedicated to client support, shaping the approach to high-quality service and encouraging improvement throughout the group. What you will do Oversee the daily activities of the service desk Direct and support a team of service desk professionals Foster a culture focused on excellence and ongoing improvement Make sure clients receive prompt and effective support

As the Senior eDiscovery Analytics Lead at CGS Federal, you will leverage your extensive legal expertise to support a major federal agency in fulfilling its objectives. Your role will involve providing technical support for electronic discovery and contributing to both strategic and legal dimensions of the process using Relativity.CGS Federal is dedicated to bringing together highly motivated, skilled, and innovative individuals to address the government's most pressing challenges through advanced technology. We are looking for candidates who are enthusiastic about fostering government innovation, thrive in collaborative environments, and possess a strong ability to anticipate the needs of others.At CGS, we pride ourselves on creating a supportive workplace where employees are encouraged to grow professionally through diverse learning opportunities.

As the Lead eDiscovery Analytics Specialist at CGS Federal, you will leverage your legal expertise to support a major federal agency's mission. Your role will involve providing technical assistance in electronic discovery and addressing both strategic and legal concerns using Relativity. At CGS, we unite talented, driven, and innovative individuals to tackle the government's most pressing challenges through advanced technology. We seek candidates who are eager to contribute to government innovation, value teamwork, and are proactive in meeting the needs of others. We foster an inclusive environment where our employees feel valued and supported, encouraging professional development through a variety of learning opportunities.