Customer Support Specialist | Travel Industry | Remote

Join our dedicated team at destinationknot, where we provide exceptional customer support in the travel industry. As a Customer Support Specialist, you will assist travelers with inquiries, bookings, and resolutions, ensuring a seamless travel experience. This remote position allows you to work from anywhere while being part of a dynamic team.

destinationknot is looking for a Remote Client Service Associate to help travelers and clients manage their journeys. This position centers on providing support throughout the travel planning process, ensuring each client receives attentive and friendly service. Key Responsibilities Answer client questions and handle requests using digital communication tools Assist with booking travel and updating reservations as needed Troubleshoot issues and work to deliver a positive client experience Remote Work Details This is a fully remote role for candidates based in New York.

destinationknot is looking for a Remote Reservation Support Specialist to join the team in New York. This role acts as the primary contact for clients seeking help with travel reservations. The focus is on making each interaction smooth and removing stress from the booking process. Key responsibilities Answer client questions about travel reservations using phone, email, or chat Help clients book, change, or cancel their reservations Resolve customer concerns quickly and professionally Keep accurate records of all client communications Requirements Strong customer service background Keen attention to detail Clear and effective written and verbal communication Ability to work independently in a remote setting

Join our dynamic team at destinationknot as a Remote Travel Booking Specialist. In this role, you will assist clients in planning and booking their dream vacations, ensuring a seamless and enjoyable experience from start to finish. Your expertise in travel logistics will help guide our customers through the booking process, providing them with personalized recommendations and support.

Join our dynamic team at destinationknot as a Travel Booking Specialist. This fully remote position offers an exciting opportunity to assist clients in planning and booking their ideal travel experiences. You will leverage your passion for travel and customer service to guide clients through the booking process, ensuring a seamless experience from start to finish.Your role will involve consulting with clients to understand their travel needs, recommending suitable travel packages, and managing bookings efficiently. If you have a flair for problem-solving and a love for travel, we want to hear from you!

destinationknot is seeking an Entry-Level Remote Client Support Representative to assist clients with travel arrangements. This fully remote position is based in New York and centers on supporting travelers through the booking process and beyond. Previous experience in the travel industry is not required. destinationknot offers a structured onboarding program and ongoing training to help new hires build skills and confidence in the role. What you will do Answer client questions about travel options, reservations, and itinerary details. Assist with booking and confirming accommodations, cruises, and vacation packages. Verify travel dates and traveler information for accuracy. Keep clients informed with timely updates before and after their trips. Maintain organized client records and documentation. Provide professional customer support in a remote setting. Requirements Based in New York and able to work remotely. No prior travel industry experience needed. Training and Support New team members receive structured onboarding and ongoing training to ensure success in the position.

Role overview Destination Knot is expanding its remote travel division and hiring an Online Hotel Reservations Specialist. This full-time position is open to candidates based in the U.S. and offers flexible remote work. The role centers on supporting guests with hotel bookings, managing itineraries, and delivering customer service throughout the reservation process. Specialists help clients choose accommodations, handle reservations, and work to ensure each traveler has a smooth experience from booking through their stay. What you will do Process and confirm hotel reservations with travel partners. Communicate details about rates, availability, and bookings to clients. Provide customer support by phone, email, or live chat. Research hotels and amenities to match client preferences. Keep accurate records of reservations and client needs for future reference. Requirements Strong communication and organizational skills. Interest in travel, hospitality, and guest service. Self-motivated and reliable in a remote work environment. Basic computer skills and willingness to learn new tools. Benefits Fully remote work with flexible scheduling. Professional travel training and certification opportunities. Mentorship and options for career growth at Destination Knot. Exclusive industry discounts available after onboarding. This is a chance to start a travel industry career with a team that values service, growth, and professionalism.

destinationknot seeks a Remote Customer Service Agent to assist travelers with booking and planning. This role centers on supporting customers through each stage of their travel experience, aiming to make every interaction smooth and positive. Key responsibilities Answer questions about travel options and reservations Help customers book travel arrangements Resolve issues and offer solutions to maintain customer satisfaction Location This is a remote position for candidates based in New York.

Destination Knot specializes in creating personalized travel experiences for clients ranging from vacationers to corporate groups. The company is dedicated to making trip planning straightforward and memorable, with a focus on service that encourages clients to return. As the team expands, it welcomes those who find satisfaction in helping others explore new destinations. Role overview The Remote Travel Coordinator organizes travel logistics for individuals, families, and groups. This fully remote role covers every detail of trip planning, from booking flights and hotels to arranging ground transportation and activities. Success relies on strong organizational skills, comfort with digital tools, and a genuine enthusiasm for travel. What you will do Build complete travel itineraries, including flights, accommodations, local transportation, and excursions. Communicate directly with clients to learn about their preferences, goals, and budgets. Research and recommend destinations, resorts, and experiences tailored to each client. Book and confirm travel arrangements through online platforms. Manage changes, cancellations, and special requests with a proactive mindset. Maintain accurate records of bookings and all client communications. Keep up to date with travel trends, policies, and partner promotions. Ensure a positive and smooth planning experience for every client. Requirements Background in travel planning, hospitality, or customer service is helpful but not required. Strong written and verbal communication skills. Attention to detail and ability to manage multiple tasks simultaneously. Comfort with digital tools, booking systems, and communication platforms. Ability to work independently in a remote setting with minimal supervision. Must be at least 18 years old, have reliable internet access, and a personal computer. Genuine interest in travel and supporting others in planning meaningful trips. Benefits Flexible, fully remote schedule. Comprehensive training and onboarding in the travel industry. Access to travel discounts and exclusive supplier perks. Opportunities for career growth within the travel team. Supportive and collaborative company culture.

Join our dynamic team at destinationknot as a Remote Destination Travel Specialist. In this role, you will provide exceptional travel experiences for our clients while working flexible hours that suit your schedule. Your passion for travel and expertise in destination knowledge will help our clients create unforgettable memories.

Role overview destinationknot seeks a Social Media Marketing Assistant to support its remote team. This position focuses on digital marketing for a travel advisory brand. Daily work includes creating content, building audience engagement, and helping to grow the company's social media presence. The company provides comprehensive training and clear brand guidelines, so prior travel industry experience is not necessary. Curiosity about travel, marketing, and storytelling is valued. Main responsibilities Draft and schedule content for multiple social media platforms. Assist with posts, captions, short-form videos, and promotional graphics. Monitor and respond to comments and messages in a professional manner. Research current travel trends, destinations, and relevant hashtags. Help maintain a consistent brand voice and visual style. Track social media metrics and share insights on engagement. Collaborate with the team on marketing campaigns and promotional projects. Requirements Strong written communication skills. Comfort using Facebook, Instagram, TikTok, and LinkedIn. Basic understanding of content creation and digital marketing concepts. Experience with scheduling tools and basic design software. Organized, self-motivated, and able to work independently. Background in marketing, communications, or content creation is a plus but not required. What destinationknot offers Thorough onboarding and brand training. Flexible, fully remote work arrangement. Hands-on experience in travel marketing and digital branding. A supportive, collaborative team culture. Who thrives in this role This position fits those interested in marketing, communications, or digital media, as well as creative professionals looking to work in the travel industry.

Job Title: Virtual Personal Travel AssistantCompany: Destination KnotEmployment Type: Full-time, Remote About Us:At Destination Knot, we pride ourselves on being a premier travel company that specializes in crafting unique and hassle-free vacation experiences. Whether it’s a luxurious escape, a family adventure, or a significant celebration, our dedicated team is passionate about delivering personalized travel solutions with expertise and care. Job Description:We are looking for an enthusiastic and detail-oriented Virtual Personal Travel Assistant to join our dynamic remote team. In this pivotal role, you will assist Travel Advisors by managing client communications, coordinating trip logistics, and organizing various travel-related tasks. If you have a love for travel, thrive in a supportive environment, and enjoy working behind the scenes, this position is perfect for you. Key Responsibilities:Facilitate booking confirmations, itinerary modifications, and document preparationAssist in managing calendars, sending payment reminders, and tracking client timelinesCommunicate with clients professionally regarding trip details and updatesMonitor supplier communications and follow up on requests or alterationsOrganize and uphold client records and travel preferencesProvide administrative and customer service support to the team as required Qualifications:Exceptional attention to detail with strong multitasking capabilitiesOutstanding communication and customer service skillsProficient with email, online tools, and cloud-based platformsAbility to work autonomously while maintaining organizationA genuine passion for travel and hospitalityNo prior travel industry experience is necessary as training will be provided Compensation & Benefits:Flexible remote work scheduleCustomized training and continuous supportIncome potential based on project contributions, client interactions, and team performanceAccess to exclusive travel industry discounts and perks post-trainingCareer growth opportunities in travel advising or operations How to Apply:If you’re organized, enjoy helping others, and are excited about exploring the travel industry, we want to hear from you! Apply today and embark on a new journey with Destination Knot!

Join our dynamic team at destinationknot as a Remote Customer Service Representative specializing in hotel bookings. In this role, you will be the first point of contact for our valued customers, assisting them with their travel arrangements and ensuring a seamless booking experience.Your responsibilities will include answering customer inquiries, providing detailed information about hotel options, and resolving any issues that may arise during the booking process. You will play a crucial role in enhancing customer satisfaction and loyalty.

Join Replit as a Customer Support Specialist and play a crucial role in enhancing our user experience! In this dynamic position, you will provide exceptional support to our users, helping them navigate our platform effectively. Your expertise will drive user satisfaction and foster a vibrant community of creators.

Role Overview Mercury is looking for a Customer Support Learning & Enablement Specialist to strengthen the skills and knowledge of our customer support team. This role shapes how our team helps clients by building and delivering training programs that keep support practices sharp and effective. What You Will Do Design and roll out training initiatives for the customer support team Equip team members with the tools and knowledge needed to assist clients confidently Promote a culture where learning and continuous improvement are part of daily work Location This position is open to candidates in San Francisco, CA, New York, NY, Portland, OR, or remote within Canada or the United States.

Join our dynamic team as a Customer Support Specialist, where you will be the first point of contact for our valued customers. Your main responsibilities will include assisting customers with inquiries, troubleshooting issues, and providing exceptional service. This role is crucial in ensuring customer satisfaction and fostering positive relationships.

About BettermentBetterment is a premier technology-driven financial services firm specializing in investment and retirement solutions for both retail investors and financial advisors. We are dedicated to providing financial wellness tools, including a 401(k) plan for small and medium-sized enterprises. Our mission is to empower individuals to build wealth with confidence and ease. With our headquarters located in NYC, we offer hybrid work arrangements (four days in the office per week). About the RoleBetterment is seeking a Customer Support Specialist, Licensed Support to join our Human Advice team—a group of highly skilled professionals focused on delivering exceptional service to our valued clients. This team not only addresses inquiries but also crafts personalized experiences that instill confidence in our clients' financial journeys.As a member of our Tier 2 Support Team, you will leverage your FINRA licenses to provide compliant financial guidance and support to clients as they navigate critical milestones in their retirement and wealth management paths. You will interact with clients through phone and email, assisting them in understanding our platform, products, and portfolios, ultimately guiding them to make informed decisions—always prioritizing quality, clarity, and meaningful impact.This is a salaried, non-exempt position available for remote work, with the exception of candidates located in the New York City metro area, San Francisco, Los Angeles, Seattle, Boston, Washington, D.C., and Orange County, CA. Below, we provide the base salary range for this role in locations with specific city or state requirements. For applicants in other areas, actual compensation will be based on experience and geographic location. The base salary listed is just one component of Betterment’s total compensation package.$54,000 - $65,000We offer a competitive equity package, comprehensive health, dental, and vision benefits, life and AD&D insurance, short-term and long-term disability coverage, EAP, commuter and parking benefits, FSA/HSA options, and a 401(k) plan with employer match, in addition to a generous paid time off policy. A Day in the LifeAct as a licensed resource for clients, providing expert advice on portfolios, tax-efficient strategies, and platform features while enhancing client adoption and engagement.

destinationknot specializes in hotel and resort bookings, helping travelers secure the right accommodations for everything from romantic getaways to group trips. The team aims to make each journey smooth and memorable by handling the details from start to finish. Role overview The Remote Travel Scheduling Coordinator supports the hotel booking team by connecting with potential clients and arranging consultations. This entry-level role is fully remote and fits those who enjoy engaging with people, are comfortable working from home, and have an interest in travel. Main responsibilities Contact prospective clients by phone, email, and social media to introduce hotel booking services. Qualify leads and schedule appointments for travel advisors and hotel specialists. Keep accurate records of outreach, client conversations, and appointment statuses. Answer basic questions and forward complex inquiries to the right team member. Follow up with previous contacts to maintain engagement. Collaborate with the team to improve outreach strategies and increase lead conversion. Requirements Strong verbal and written communication skills. Comfort speaking with clients via phone or video calls. Highly organized with good time management. Friendly, professional, and attentive to client needs. Basic computer skills, including experience with online calendars or CRM tools. Self-motivated and able to work independently in a remote setting. At least 18 years old, with reliable internet access and a personal computer. Interest in travel, hospitality, or customer service is helpful. Benefits Flexible, fully remote work schedule. Comprehensive training and ongoing support. Opportunities to move into travel planning or sales roles. Access to travel industry resources and exclusive perks. Supportive, collaborative team environment. Work environment This remote position requires strong self-management and communication skills. It suits those who enjoy building relationships and want to contribute to a team focused on excellent travel service.

destinationknot seeks a Travel Appointment Coordinator to join the team remotely from anywhere in New York. This position plays a key part in helping clients organize and manage their travel plans. Role overview The coordinator schedules travel appointments and supports clients as they plan their trips. Attention to detail and strong organizational skills help ensure each arrangement stays on track. What you will do Organize and schedule travel appointments for clients Assist clients throughout the planning process Help maintain accurate travel arrangements and timelines Remote work This role is fully remote within New York. All work can be performed from home or any location in the state.

About UsAt Justworks, we foster a friendly and relaxed atmosphere where employees can thrive. Our comprehensive employee benefits, wellness programs, company retreats, and opportunities to learn from industry leaders make us a unique workplace. We prioritize our most valuable asset — our people.Justworks is dedicated to empowering businesses, allowing them to concentrate on their core operations while we handle HR challenges. Our approach is data-driven, and we are committed to continuous improvement. If you are looking for a supportive, entrepreneurial environment where you can contribute to meaningful projects while enjoying your work, we want to hear from you!Our team is united by shared goals and values, which guide our product and influence our collaborative spirit.Explore Our ValuesIf this resonates with you, we encourage you to apply.Your RoleYou are passionate about assisting others and have a customer-centric mindset with a demonstrated ability to exceed customer expectations. You approach your interactions with empathy and understanding, always presuming positive intent. Your excellent communication skills enable you to distill complex concepts into straightforward language. You enjoy troubleshooting and have a keen curiosity about how things work. As a proactive self-starter, you thrive in a dynamic startup environment and embrace challenges to drive change.The Customer Support team at Justworks handles all customer inquiries, regardless of size. We take ownership of our customers' concerns and diligently pursue resolutions. Our collective positivity strengthens our team, and we strive to elevate each other. In this role, you will assist small business administrators and executives with a wide range of inquiries related to payroll, taxes, benefits, compliance, the Justworks platform, and other HR issues. While this role is demanding, the satisfaction derived from positively impacting our customers and their businesses is immensely rewarding.