Customer Experience Agent - Evening Shift

Join Ramp as a Customer Experience Agent on the Evening Shift, where you will play a crucial role in enhancing our customers' experiences. In this position, you will engage with clients, address their inquiries, and ensure they have a seamless experience with our services.We are looking for individuals who are passionate about customer satisfaction and are eager to contribute to our mission of providing exceptional service. Your problem-solving skills and ability to communicate effectively will be key in helping our customers achieve their goals.

INTRODUCTIONBRAVO is a collaboration between Velocity Architectural and Engineering Services and Bradford Construction Corporation (WBE). This partnership unites some of the industry's most respected leaders and technical experts, collectively leveraging decades of experience in modernizing critical infrastructure and iconic facilities throughout the New York metropolitan region. BRAVO offers unparalleled value to clients by providing a comprehensive range of architectural, engineering, and construction management services, all while promoting attentive client service and high-quality project delivery. With offices located in New York City and Newark, NJ, BRAVO serves both public and private clients across diverse sectors including education, government, transportation, healthcare, industrial, power, and water.WHY CHOOSE BRAVO?At BRAVO, we foster an environment rich with opportunities for career growth. We empower our employees by cultivating a supportive atmosphere that encourages success. BRAVO thrives on collaboration, bringing together talented individuals to achieve remarkable outcomes. Our diverse team of thinkers and doers remains dedicated to being client-focused, agile, responsive, and accountable to the communities we serve.BRAVO provides an exceptional benefits package which includes:Medical, Dental, and Vision Insurance401(k) with MatchAccident InsuranceLife InsuranceReimbursement for Professional Licenses and MembershipsShort-Term DisabilityCommuter BenefitsEmployee Assistance ProgramLocation: New York, New York (multiple locations)Job Type: Full Time, Evening Shift (3:30 PM - 11:30 PM)Bradford Construction is seeking an experienced Superintendent to oversee multiple projects with one of our clients, a NYC Public Agency.Roles & Responsibilities:Coordinate, schedule, and manage all subcontractors and vendors.

About CookUnity:At CookUnity, we believe that food is more than just a necessity; it’s a source of nourishment, inspiration, and connection. Established in 2018, we are the pioneering platform that links food lovers with world-class chefs, delivering over 50 million chef-prepared meals annually to homes across the nation. Our meals are fresh, ready-to-eat, and crafted with the utmost passion to nourish both body and soul.As we grow, CookUnity is evolving from a delivery service into an innovative marketplace with a singular mission: to empower chefs to nourish the world.If you share this passion, we invite you to explore this opportunity.The RoleThe Culinary Operations Supervisor is a hands-on leader for our evening shifts, responsible for overseeing kitchen production and ensuring seamless execution of operations. This role mandates strict adherence to Standard Operating Procedures (SOPs), Good Manufacturing Practices (GMPs), and food safety regulations, while actively supporting Culinary Operations Leads and production teams on the floor.You will be tasked with monitoring real-time operations, swiftly addressing issues, escalating risks as needed, and maintaining workflow consistency across production zones. Success in this role is gauged by operational consistency, compliance, quality execution, and effective shift-to-shift communication.

INTRODUCTIONBRAVO, a collaboration between Velocity Architectural and Engineering Services and Bradford Construction Corporation (WBE), is at the forefront of modernizing vital infrastructure and iconic facilities in the New York metropolitan area. Our distinguished leaders and technical experts combine decades of experience to provide comprehensive architectural, engineering, and construction management services. With offices in New York City and Newark, NJ, we serve both public and private sectors across diverse markets such as education, government, transportation, healthcare, industrial, power, and water.WHY JOIN BRAVO?At BRAVO, your career aspirations can flourish. We are dedicated to fostering an environment that empowers our team members to succeed. Our diverse group of innovators and doers is committed to being client-focused, agile, and accountable to the communities we serve.Benefits:Medical, Dental, and Vision Insurance401(k) with MatchAccident InsuranceLife InsuranceReimbursement for Professional Licenses and MembershipsShort-Term DisabilityCommuter BenefitsEmployee Assistance ProgramLocation: New York City (Bronx or Queens)Job Type: Full Time, Second Shift (2:30 PM - 11:00 PM)Bradford Construction is seeking experienced construction management professionals for multiple evening-shift Construction Project Management positions. These roles will support public agency clients/projects and are based in field offices in New York City.

Join our team at Accor Hotels as a dedicated Overnight Guest Experience Agent, where you will be the welcoming face for our guests during the night. Your role is crucial in ensuring guest satisfaction and comfort, as you will assist with check-ins, answer inquiries, and provide exceptional service. We are looking for individuals who are passionate about hospitality and eager to create memorable experiences.

As a Guest Experience Agent at Accor Hotels, you will play a vital role in ensuring our guests enjoy exceptional service during their stay. Your responsibilities will include welcoming guests, addressing inquiries, and providing personalized assistance to enhance their experience. You will be the face of our brand, showcasing our commitment to hospitality and guest satisfaction.

About Us: ether.fi stands at the forefront of the cryptocurrency revolution as one of the world's leading crypto companies, managing over $10 billion in assets. Our dedicated team of 30 technical experts has driven our profitability from day one, as we focus on developing impactful consumer applications.We envision a future centered on on-chain banking, with innovative products like Stake, Liquid, and Cash that allow users to earn yields through diverse DeFi strategies and utilize their assets in the real world via our credit cards. For insights into our offerings, explore public analytics on Dune for Cash and Stake.Position Overview: We are in search of a driven and seasoned Senior Customer Experience Manager to spearhead our Customer Experience function as we expand. You will manage support operations and craft the strategy, systems, and team necessary to deliver exceptional service across chat, email, and community channels. This hands-on leadership role involves coaching team leads and individual contributors, enhancing processes, and closely collaborating with product, risk, and engineering teams to enhance the end-to-end journey for all ether.fi members.

Join Our Growing Team at Silna HealthSilna Health is on an exciting journey of rapid expansion, and we are currently looking for a dedicated Customer Experience Associate to be part of our mission-driven team. This is an exceptional opportunity for an empathetic individual with a strong operational background to play a pivotal role in enhancing our customer support framework. You will be responsible for understanding customer needs, mastering effective communication, and efficiently managing support tickets with care and professionalism.Reporting directly to our leadership team, you will act as a passionate advocate for our customers, collaborating across departments to reduce support demand and develop self-service solutions. Your contributions will be crucial in establishing a robust customer support function at a fast-growing startup.Key ResponsibilitiesProvide outstanding, empathetic support to healthcare providers using our platform.Efficiently manage increasing ticket volumes with precision and care.Identify customer needs and areas for enhancing their experiences.Act as the internal voice for customers, advocating for their interests and challenges.Operational ExcellencePrioritize and triage support tickets, escalating issues to specialized teams as needed.Provide personalized responses while handling tickets efficiently.Create and maintain response templates for consistency and efficiency.Develop scalable processes and workflows to accommodate our growing customer base.Cross-Functional CollaborationCollaborate with Product, Engineering, and Operations teams to address and resolve systemic issues.Transform customer feedback into actionable insights for product enhancements.Partner in developing our help center and self-service resources.Work with teams to proactively minimize support needs through innovative solutions.Communication & DocumentationAdapt communication styles to suit various customer scenarios.

Are you passionate about enhancing customer satisfaction and driving engagement? Join Dandy as a Customer Experience Manager and play a pivotal role in shaping our customer journey. You will lead initiatives aimed at improving customer interactions and ensuring that our clients receive exceptional service at every touchpoint.

Parachute Health is revolutionizing post-acute care with our cutting-edge digital ordering platform that streamlines the procurement of medical equipment and supplies. We replace outdated, error-prone paper and fax methods that impact over 30 million patients annually, delivering a system that is ten times faster. Our platform connects an extensive network of Home Medical Equipment (HME) providers, clinicians, and payors across all 50 states, ensuring millions of patients receive the essential products they need swiftly and efficiently. Join our team and contribute to enhancing patient care. About this Role: At Parachute Health, we believe in the transformative power of technology in healthcare, making it more efficient and accessible for everyone—especially patients. As a Customer Experience Associate, you will be instrumental in ensuring that healthcare providers, suppliers, and patients receive the necessary support to navigate our platform seamlessly. You will gain an in-depth understanding of the healthcare landscape while delivering exceptional customer support. As a proficient user of the Parachute Platform, you will assist users through various channels: phone, chat, and email, troubleshooting issues and ensuring smooth order management. Whether addressing questions, solving problems in real-time, or collaborating with internal teams to enhance workflows, your efforts will directly impact patient care. As a Customer Experience Associate, you will:Engage new users of the Parachute platform via live chat, email, and phone, establishing a relationship and ensuring they feel welcome and comfortable while knowing where to find assistance.Provide top-notch customer support, addressing inquiries and resolving issues efficiently.

About EliseAIAt EliseAI, we are dedicated to transforming essential industries such as housing and healthcare. We believe that everyone deserves a stable home and access to quality healthcare, yet these crucial services can often be difficult to navigate. By integrating advanced AI agents into existing workflows, we enhance efficiency, lower costs, and elevate the overall experience for users.Housing: We streamline the process for renters to tour apartments, sign leases, submit maintenance requests, and maintain communication with property teams—bringing all essential services into one convenient platform.Healthcare: We simplify appointment scheduling, streamline intake forms, and facilitate effective communication between patients and providers, allowing everyone to focus on health rather than paperwork.With EliseAI, organizations can minimize manual tasks, enhance accessibility, and deliver a seamless experience across vital services. We recently secured a $250 million Series E round led by Andreessen Horowitz to further accelerate our mission.About The RoleEliseAI is on the lookout for a Customer Experience Enablement Manager to architect, implement, and continuously refine training and enablement programs for our Customer Success Managers (CSMs). You will be responsible for CSM onboarding, ongoing skills enhancement, certification, and performance metrics, ensuring that each CSM is fully equipped to promote adoption, retention, and growth across our customer base.

About Futu US Inc.:Futu US Inc. is a leader in the financial services sector, comprising two SEC-registered broker-dealers and a cryptocurrency brokerage, all under the esteemed Futu Holdings Limited (Nasdaq: FUTU).Our mission is to transform the investing landscape through our innovative digital brokerage and wealth management platform, enhancing the investment experience for our clients.Key Entities:Futu Clearing Inc.: An SEC-registered FINRA member providing premium clearing and execution services globally.Moomoo Financial Inc.: An SEC-registered FINRA member offering retail investors access to both U.S. and Asian securities markets, backed by our team's expertise.Moomoo Technology Inc.: Delivering a data-rich trading platform that provides unparalleled insights and tools for enhancing trading strategies (note: not a licensed broker-dealer).Explore more about our entities and affiliates to discover the future of investing with confidence and innovation.About the Role:We are seeking a dynamic and licensed Financial Customer Experience Associate to spearhead moomoo’s in-person activations at our NYC Brand Store. This role involves driving sales, fostering customer relationships, and providing live support. You will combine your financial knowledge, client management skills, and leadership in events to create an exceptional in-person experience for our customers. Responsibilities include overseeing store operations, acquiring clients, offering licensed investment advice, and ensuring adherence to FINRA and SEC regulations. This hands-on role is ideal for individuals who thrive in energetic environments, excel in client engagement, and possess a strong passion for finance and the U.S. stock market.

The Office of the District Attorney, Bronx County (BXDA) is dedicated to ensuring public safety while advocating for equal justice for the vibrant community of over 1.4 million residents in the Bronx. Our mission, 'Pursuing Justice with Integrity,' emphasizes support for crime victims and fairness for defendants, striving to find the right balance between accountability and justice.We are currently seeking a motivated and seasoned Administrative Supervisor for the Early Case Assessment Bureau (ECAB), who will oversee operations during evening shifts. The ECAB consists of three critical units: the Complaint Room, the Desk Appearance Ticket Unit (DAT), and Arraignments. As the supervisor of the Complaint Room, you will lead a dedicated team to ensure efficient service delivery.Key Responsibilities:Oversee the professional staff assigned to ECAB, operating 24/7, including holidays.Ensure optimal staffing levels for all shifts to meet unit objectives.Maintain expertise in District Attorney and ECAB policies and procedures.Evaluate staff performance and implement disciplinary actions as necessary.Act as a liaison between NYPD’s BLAP unit and BXDA’s ECAB.Facilitate communication between Court Arraignment Clerks and BXDA’s ECAB.Review and process Police Department arrest paperwork promptly.Train staff on ECAB processes, policies, and case management.Assist Assistant District Attorneys with complaint folder tracking and docket requests.Troubleshoot operational issues and collaborate with relevant parties for resolution.Perform additional tasks and responsibilities as assigned.Note: This position requires flexibility to work nights, weekends, and holidays. Shifts include:4:00 p.m. to 12:00 a.m., Sunday to Thursday (1 opening)4:00 p.m. to 12:00 a.m., Tuesday to Saturday (1 opening)

About Nabis Nabis is the leading licensed cannabis wholesale platform globally, distributing over $1 billion worth of cannabis products each year from a diverse range of brands to retailers in California, New York, and Nevada. Our mission is to facilitate cannabis discovery by enhancing choice, access, and innovation. Through cutting-edge and scalable infrastructure, we aim to revolutionize the cannabis landscape. At the forefront of this dynamic sector, we are developing a technology-first platform designed to scale the entire cannabis industry. Supported by Y Combinator and influential investors, including Stanley Tang (Co-Founder of DoorDash), Joe Montana (NFL Hall of Famer), Paul Buchheit (creator of Gmail), and Justin Kan (co-founder of Twitch), Nabis is swiftly expanding in the U.S., with aspirations to become the most extensive and impactful cannabis distribution network worldwide. Why Join Nabis? Competitive hourly wage ranging from $20 to $23, paid weekly (note: NYC minimum wage is $17.00/hr as of January 1, 2026). Be part of the fastest-growing cannabis startup! Comprehensive medical, dental, and vision benefits available for all full-time employees. Paid safe and sick leave in accordance with NYC’s Expanded Earned Safe and Sick Time Act (ESSTA). Collaborate with a diverse team that shares a common goal, fostering a vibrant and energetic workplace culture! The RoleThis position is based in New York and supports Nabis' expanding presence in the New York market, collaborating with brands and retail partners compliant with New York State Office of Cannabis Management (OCM) regulations. The Customer Experience Associate will serve as a vital extension of Nabis operations, ensuring alignment between our brand partners and daily operational activities. The ideal candidate is punctual, detail-oriented, empathetic, and possesses excellent communication skills. They will thrive in customer service scenarios and operational settings. Key Responsibilities: Deliver exceptional support to both internal and external Nabis partners, including brands and retailers. Assist customer experience managers with various projects as needed. Provide general support to Operations Managers. Handle multiple inbound and outbound communications via calls, emails, and chats. Maintain key performance indicators, including response times and missed call rates, at or above team averages. Oversee communications to keep other departments informed and responsive.

Join the Ramp RevolutionAt Ramp, we are redefining the landscape of finance for modern teams by harnessing the power of AI. We believe that AI is not just a trend; it is the cornerstone of future business operations. We are committed to investing in this transformative future and in the visionary individuals who will help shape it.Ramp is an innovative financial operations platform that empowers companies to conserve both time and costs. Our comprehensive solution integrates payments, corporate cards, vendor management, procurement, travel arrangements, and automated bookkeeping with intelligent features to optimize every dollar and hour spent. More than 50,000 businesses—ranging from family-owned farms to e-commerce leaders and space tech innovators—have collectively saved $10 billion and 27.5 million hours using Ramp. Established in 2019, Ramp is recognized as the fastest-growing corporate card and bill payment platform in the United States, facilitating over $100 billion in transactions annually.Our investors include renowned firms such as Lightspeed Venture Partners, Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, Redpoint, and ICONIQ, alongside over 100 angel investors who are founders or executives from top companies. The Ramp team is composed of exceptional leaders hailing from prestigious financial services and fintech organizations—such as Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, and Capital One—as well as tech giants like Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.Ramp has earned accolades including Fast Company’s Most Innovative Companies and LinkedIn’s Top U.S. Startups for over three consecutive years, as well as recognition in the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine’s Most Influential Companies.About the PositionRamp is seeking a dynamic Associate Manager to spearhead our Customer Experience (CX) team—the frontline representatives who embody the Ramp ethos for thousands of customers daily. This pivotal leadership role emphasizes our live phone support while ensuring that our standards are upheld across various channels, including chat and email. As a leader, you will cultivate a high-performance culture and set the tone for excellence and engagement, guiding your team to deliver outstanding service and support to our valued customers.

Join the Siena TeamAt Siena, we are pioneering the first intelligence layer for enhancing customer experience. Our vision is to develop an operating system powered by AI agents that learn, remember, and engage seamlessly across all customer touchpoints—from support interactions to shopping journeys, including voice and social media channels.Siena goes beyond mere automation of support tasks; we empower shopping agents, cultivate enduring customer memory, derive actionable business insights, and foster empathetic engagements that resonate on a human level.We are redefining how businesses comprehend and engage with their customers, ensuring that every interaction is an opportunity for improvement and intelligence.About Our TeamOur team is compact yet highly effective, making significant impacts through strategic leverage in our processes. Each team member contributes to our success, resulting in a dynamic and enjoyable work environment.If you are passionate about creating groundbreaking solutions in the AI domain, we invite you to explore this opportunity. We are developing agents that not only respond to customers but also remember their preferences, learn from interactions, and unify experiences across various channels.Your RoleAs the Product Manager for AI Agent Deployment, you will be directly involved with our strategic accounts, taking ownership of deployment outcomes while enhancing platform capabilities. This role combines the responsibilities of a forward-deployed product manager with technical account management. You will deploy agents and translate insights into scalable product enhancements.You thrive on the deployment cycle: implementing agents → achieving outcomes → identifying opportunities → enhancing the platform → and repeating the process.Who You Are3+ years of experience in Product Management, Solutions Engineering, Implementation, Technical Account Management, Customer Success Engineering, or Product OperationsProficient in working with technical products and enterprise-level clientsAI-native mindset, familiar with tools like Claude Code and Cursor, and comfortable maximizing LLM capabilitiesAbility to scope webhooks, OAuth flows, and complex integrationsExperience in shipping features, writing documentation, conducting demonstrations, and measuring key metricsFamiliar with the challenges customers face and what constitutes exceptional customer experienceSkilled at diagnosing whether challenges are technical, operational, or stakeholder-related, and prioritizing tasks accordinglyComfortable advising customer experience leaders on organizational design, process optimization, and transformation strategiesWillingness to work during North American time zones

Join Headway as the Director of Product for Customer Experience, where you'll spearhead innovative strategies to enhance user engagement and satisfaction. We're looking for a visionary leader who can leverage data-driven insights to develop cutting-edge products that cater to our diverse clientele. This role will be pivotal in shaping the future of our customer experience initiatives.

The City of New York seeks a part-time Customer Support Call Agent for its Long Island City office. This role is the first point of contact for people reaching out to city services by phone. Agents answer questions, address requests, and help resolve customer concerns. Key responsibilities Respond to customer inquiries with professionalism and care Share accurate information about city services Troubleshoot issues and resolve concerns efficiently Document call details and follow up when needed Requirements Clear and effective communication skills Ability to manage several tasks and shift priorities as needed Comfort working in a call center or similar setting Interest in helping others and solving problems This part-time position offers the opportunity to support the community and gain customer service experience with the City of New York.

Role overview The City of New York seeks a part-time Customer Support Call Agent for its Long Island City office. This role centers on assisting residents by handling incoming calls and providing information about city services. What you will do Answer calls from residents who need information or support Address questions and concerns in a clear, professional manner Guide callers through the process of accessing city services Requirements Strong communication and listening abilities Dedication to offering helpful, courteous service Dependable and comfortable working part-time hours

ABOUT US: Founded in 2020, Regal is at the forefront of revolutionizing customer engagement through our AI Agent Platform. We empower businesses to enhance their customer interactions with intuitive AI Agents that seamlessly integrate with your data, are highly customizable, and always available to drive action. Our founders, Alex Levin and Rebecca Greene, propelled Angi (Angie’s List, HomeAdvisor, and Handy) to over $1.5B in revenue.Headquartered in the heart of Manhattan, Regal fosters an entrepreneurial culture that thrives on innovation and meaningful impact. Supported by esteemed investors such as Founder Collective, Homebrew, and Emergence Capital, we are on a mission to redefine the customer experience landscape.Join us in our journey to build a groundbreaking organization and follow Regal's company updates on LinkedIn to stay informed about our progress and career opportunities!As we accelerate our growth, here are some key achievements:- Collaborated with major brands like Google, AAA, Ro, and Coursera- Secured $82M in funding from top-tier investors including Emergence & Homebrew- Facilitated over 250 million calls- Generated $7 billion in revenue for clients- Achieved significant ARR growth- Cultivated a vibrant in-office culture in NoMad, NYCABOUT THE ROLEWe are looking for a dynamic Manager of Customer Support & Experience to spearhead our support operations as we expand our B2B omnichannel & AI Agent platform. This pivotal role will ensure our customers receive exceptional and reliable support as they integrate Regal into their operations.As the Manager, you will take a hands-on approach to scale daily support operations, manage SLAs, oversee escalation and incident management, and foster team development. Collaborating closely with departments such as Customer Success, Implementations, Product, and Engineering, you will address complex challenges, extract valuable customer insights, and drive continuous enhancements to both customer experience and internal processes.