CRM Manager - Braze Specialist

Join ten-group as a CRM Manager (Braze Expert) and become an integral part of our dynamic team, driving the success of our Customer Relationship Management initiatives across the Americas, EMEA, LAC, and APAC regions. This pivotal role involves collaboration with global stakeholders to enhance our CRM capabilities while directly managing team members as needed. You will take complete ownership of the CRM strategy for the Americas, coordinating with a cross-functional team to oversee day-to-day CRM planning, management, and execution.Your primary aim will be to foster sustainable growth through the continuous optimization of tactical and strategic campaigns, underpinned by regular performance analysis and effective communication of insights back to the business.Key Responsibilities:CRM Program Management: Lead and own the execution of a world-class CRM strategy across the customer lifecycle using Braze as your core platform to facilitate personalized, timely, and high-impact customer communications.Oversee the end-to-end performance of the CRM program across the Americas, EMEA, LAC, and APAC.Define the strategic direction for the CRM agenda, ensuring efficient planning and execution.Translate business objectives and customer insights into actionable CRM plans and roadmaps.Promote a customer-first, value-driven approach to CRM in accordance with best practices.Act as the primary authority for all CRM-related activities within the region.Lead significant data, technology, and marketing automation initiatives that enhance CRM capabilities and impact.Conduct performance analysis and reporting, offering clear, actionable insights to guide strategy and business decisions.Establish expertise in Braze, managing campaign builds, Canvas journeys, segmentation, and orchestration.Design and implement multi-channel CRM activities leveraging Braze's advanced features to enhance relevance and performance.Collaborate with technical teams to optimize data feeds, integrations, and event schemas.Enhance personalization efforts using behavioral, transactional, and preference data.

Role overview K Health Careers seeks a CRM Manager with practical experience using Braze. The focus is on strengthening customer connections and supporting marketing and engagement efforts through Braze. What you will do Oversee and improve CRM processes to ensure clear and effective communication with clients Build and manage marketing campaigns in Braze to boost customer retention and loyalty Collaborate with teams across the company to coordinate and launch CRM projects Review customer data to spot trends, preferences, and opportunities for more tailored outreach Location This role is based in New York, NY.

Braze is growing its Partnerships team with a Senior Director of Partner Accounts based in New York City. This individual contributor role centers on shaping and executing Braze’s global strategy for its partnership with Snowflake. The position calls for a leader who can spot growth opportunities within the Snowflake ecosystem, set ambitious partnership goals, and bring together executive stakeholders from both Braze and Snowflake to pursue shared commercial objectives. Collaboration sits at the heart of this role. The Senior Director will work closely with Sales, Product, Marketing, and Engineering teams at both companies. The focus: turn strategic plans into tangible results, set priorities for product and integration efforts, and ensure the partnership continues to deliver value across the broader ecosystem. What you will do Define and lead Braze’s global strategy for the Snowflake partnership Find and pursue structural growth opportunities within the Snowflake ecosystem Set long-term partnership goals and align executive stakeholders from both organizations Shape product and integration priorities to strengthen the partnership Work closely with Sales, Product, Marketing, and Engineering teams at Braze and Snowflake Translate partnership strategy into measurable business outcomes Requirements Deep knowledge of the Snowflake Data Cloud Experience with customer engagement platforms Proven ability to develop and execute partnership strategies Strong collaboration and stakeholder management skills Comfort working independently and taking accountability Curiosity and openness to new ideas

Join our dynamic team at Sonsoft, Inc. as a Taleo CRM Specialist. In this pivotal role, you will leverage your expertise in Taleo to enhance our customer relationship management processes, driving efficiency and improving user experience. You will work closely with cross-functional teams to align technology solutions with our business objectives.

Join Braze as an Engagement Manager II, where you will play a pivotal role in enhancing customer relationships and driving engagement strategies. You will collaborate with clients to understand their needs, deliver tailored solutions, and ensure successful implementation of our innovative platform. Your expertise will be crucial in helping clients maximize their engagement and achieve business objectives.

Braze is expanding its accounting team in New York City and seeks an Accounting Manager to lead daily operations and guide a group of financial accountants. This position reports to the Senior Manager of Corporate Accounting and plays a key role in both routine and project-based accounting work. The company values autonomy, accountability, and a collaborative spirit, creating an environment where curiosity and openness are encouraged. Role overview The Accounting Manager takes ownership of month-end and quarter-end close processes, ensuring accuracy and compliance with GAAP. The role involves hands-on work and regular collaboration with senior leadership. Expect to oversee daily accounting for several legal entities, manage a range of financial activities, and support both statutory compliance and audits for international operations. What you will do Lead month-end and quarter-end close, including preparing GAAP-compliant journal entries, reconciling accounts, producing financial reports, and conducting flux analyses. Manage daily accounting operations for multiple legal entities, covering cash management, accruals, payroll and benefits, operating expenses, cost of revenue, software expenses, and headcount allocations. Coordinate and support statutory compliance and audits for international entities. Assist in developing and implementing accounting policies and procedures aligned with US GAAP. Drive process improvements, including automation initiatives and SOX compliance enhancements, while documenting and monitoring internal controls. What Braze looks for Strong accuracy, organizational skills, and proactive problem-solving. Demonstrated ownership and initiative in daily responsibilities. A mindset focused on continuous improvement of systems and processes. Comfort working with senior leaders and contributing to team success.

Role overview The Senior Account Manager - Enterprise at Braze, Inc. is based in New York City and focuses on managing a portfolio of significant enterprise clients. This position centers on building and maintaining strong relationships with senior stakeholders, including C-level executives. Working closely with internal teams, the Senior Account Manager supports client objectives and aims to ensure their long-term satisfaction with the Braze platform. What you will do Manage a group of key enterprise accounts, serving as the main point of contact Develop and sustain trusted partnerships with C-level client contacts Work alongside cross-functional teams to address client requirements Promote client retention and help clients get the most value from the Braze platform Use account management skills and strategic insight to support clients in achieving their business goals

About the Role Braze is looking for an Engineering Manager to join the Platform Engineering division in New York City. This role involves leading a skilled team focused on building and improving the core platform that supports Braze’s customer engagement products. What You Will Do Guide engineers through project planning, technical decisions, and software delivery. Collaborate with cross-functional teams to clarify technical requirements and align on priorities. Oversee project timelines and ensure platform projects launch smoothly. Encourage a collaborative, high-performing team culture. Support ongoing improvements to the platform’s reliability and capabilities. What Braze Looks For Leadership experience in engineering, with a track record of guiding teams through complex projects. Strong communication skills for working across technical and non-technical groups. Ability to inspire and develop engineers at various career stages.

Join ten-group as a CRM Manager and lead our Customer Relationship Management initiatives across the Americas, EMEA, LAC, and APAC regions. This pivotal role involves collaborating with worldwide stakeholders to enhance our CRM capabilities while providing leadership to team members. You will take ownership of the CRM landscape in the Americas, working closely with a global, cross-functional team to ensure effective planning, management, and execution of CRM strategies.Your primary objective will be to drive sustainable growth through the optimization of tactical and strategic campaigns, supported by regular performance analysis and insightful communication of findings back to the business.Key Responsibilities:CRM Program Management: Lead the development and execution of a world-class CRM strategy across the customer lifecycle, utilizing Braze as the core platform for personalized and effective customer communications.Oversee the delivery and performance of the CRM program throughout the Americas, EMEA, LAC, and APAC regions.Establish the strategic direction for the regional CRM agenda, ensuring efficient planning, management, and execution.Translate business goals and customer insights into actionable CRM plans and roadmaps.Advocate for a customer-centric, value-driven approach to CRM, aligned with industry best practices.Act as the primary regional authority and escalation point for all CRM-related activities.Lead the planning and execution of significant data, technology, and marketing automation projects to enhance CRM capabilities.Conduct CRM performance analysis and reporting across the region, providing clear insights and recommendations to inform strategy and optimization.Serve as a Braze subject-matter expert, managing campaign builds, Canvas journeys, segmentation, and orchestration.Design and implement multi-channel CRM initiatives utilizing Braze's features to improve relevance and performance.Collaborate with technical teams to enhance data feeds, integrations, and event schemas.Drive advanced personalization using behavioral, transactional, and preference data.

About Braze Braze, Inc. is growing quickly on a global scale. The team values approachability, kindness, and a shared commitment to meaningful work. Collaboration and a healthy work-life balance are central as the company expands and pursues greater equity and opportunity both inside and outside the organization. People at Braze set high standards for themselves and encourage those around them to do the same. Autonomy, accountability, and openness to new perspectives all play a part in the company’s ongoing progress. Curiosity and a willingness to share diverse interests help shape a vibrant community. Those who are proactive and adaptable will find opportunities to make a real impact, supported by a thoughtful and driven team. For those who thrive in this kind of environment, Braze welcomes the chance to connect.

THE OPPORTUNITYAt Swish Breaks, we are revolutionizing the live shopping experience on a large scale, processing over 100,000 orders each month across platforms like Whatnot, Fanatics Live, and TikTok, as well as our own digital channels. In this pivotal role, you will leverage data to inform daily decisions related to customer relationship management (CRM), VIP strategies, inventory distribution, and margin enhancement. Your contributions will be vital in translating insights into actionable strategies, driving lifecycle campaigns, and holding the organization accountable for performance metrics.ABOUT THE ROLEYou will take ownership of the systems and programs designed to transform customer data into meaningful actions. This involves managing our CRM and customer engagement roadmap, developing loyalty and personalization initiatives, and collaborating with our digital product teams to link behavioral signals with customer outreach moments. You will architect the customer journeys, triggers, and touchpoints that guide individuals from their first purchase to repeat buying and ultimately into long-term community membership. Unlike typical lifecycle roles that merely oversee existing tools, this position requires you to manage the entire system.RESPONSIBILITIESIn this role, you will:Lead the CRM and customer engagement strategy, prioritizing and executing initiatives across email, SMS, and platform interactions.Design and oversee lifecycle programs that encompass onboarding, customer engagement, re-engagement, and win-back strategies to foster long-term loyalty.Collaborate with digital product teams to integrate web and mobile behavioral data into personalized customer experiences.Develop a robust loyalty and VIP program that offers tiered experiences, rewarding high-value customers and enhancing their sense of community.Convert customer insights and platform activities into targeted segments and triggered initiatives that enhance retention and drive revenue.Manage retention metrics, including repeat purchase rates, customer lifetime value (LTV), engagement rates, and churn indicators, utilizing this data to inform decision-making.Work closely with streaming and content teams to create timely, personalized interactions aligned with live events and channel milestones.EXPERIENCE & QUALIFICATIONSYou possess:5-8+ years of experience in lifecycle, CRM, or retention marketing, with a proven track record of managing customer journey systems beyond mere campaign execution.Comprehensive experience in overseeing CRM and lifecycle infrastructure from end to end, including setting priorities and executing strategies.

As a Senior Director of Creative Strategy at Braze, you will lead our innovative team in crafting compelling and effective marketing strategies that resonate with our diverse clientele. You will be responsible for identifying creative opportunities and driving the overall vision for our creative direction. Your expertise will shape the brand narrative and maintain our reputation as a leader in customer engagement solutions.

Join Braze as a Strategic Enterprise Account Executive, where you will play a crucial role in driving our business forward. You will be responsible for cultivating relationships with key enterprise clients, understanding their needs, and providing tailored solutions that enhance their customer engagement strategies. Your expertise will not only contribute to our growth but also empower our clients to achieve their business goals.

Join Braze, a leading customer engagement platform, as an Account Executive for Emerging Enterprise. In this role, you will be responsible for driving sales growth and building relationships with emerging businesses. You'll leverage your expertise to identify customer needs and present innovative solutions that enhance customer engagement.

Join Braze as a Principal I in Strategic AI Sales, where you will leverage your expertise in artificial intelligence and sales strategy to drive innovative solutions for our clients. In this pivotal role, you will be responsible for leading sales initiatives, collaborating with cross-functional teams, and influencing the direction of our AI-driven products to enhance customer engagement. Your strategic mindset and ability to build relationships will be integral in expanding our market presence.

Braze, Inc. seeks a Senior Lead AI Solutions Consultant based in New York City. This position centers on using artificial intelligence to enhance client customer engagement and experience. Role overview The Senior Lead AI Solutions Consultant works with internal teams to develop and implement AI-driven strategies tailored to client needs. Success in this role means understanding client challenges and translating them into effective, data-informed solutions. Collaboration Expect frequent collaboration with colleagues from various departments. Together, teams design and deliver strategies that use AI to support client goals and improve outcomes.

Join Braze, a leading customer engagement platform, as an Account Executive focused on Strategic Enterprise accounts. In this role, you will drive sales and cultivate relationships with large organizations, ensuring they leverage our innovative solutions effectively.

Join our dynamic team at Braze as a Senior Account Executive, Scale. In this pivotal role, you will leverage your expertise in customer engagement solutions to drive growth and foster strong relationships with our clients. You will collaborate closely with cross-functional teams to ensure the success of our clients and enhance their experience with our innovative platform. Your strategic insights will be vital in expanding our market presence and achieving revenue targets.

About Braze Braze is growing globally and values a team built on approachability, kindness, and high standards. The company supports an environment where collaboration, autonomy, and accountability help people do their best work. Braze aims for equity and opportunity, both within the organization and in the broader community. Role Overview The Account Executive, Emerging Enterprise, joins the General Business team in New York City. This role manages the full sales cycle, from prospecting to closing, for both prospective and existing customers in Braze’s Emerging Enterprise segment. These clients typically have between 1,000 and 2,000 employees and span industries such as Quick Service Restaurants (QSR), Health & Life Sciences, Travel & Hospitality, Technology, and more. What You Will Do Own the sales process from initial outreach through contract close for assigned accounts Manage a portfolio of emerging enterprise clients and prospects across multiple industries Develop new business and grow existing relationships within the segment Engage stakeholders from both IT and business functions during the sales process What We Look For At least 5 years of SaaS sales experience, focused on enterprise clients Proven track record of generating new business and strong prospecting skills Experience with deal sizes ranging from $200K to over $1M annually Minimum 5 years of overall industry experience Background in selling to enterprise companies, preferably in smaller sales teams Experience with solutions involving analytics, CRM, marketing automation, digital media publishing, or content marketing is a plus Location This position is based in New York City.

Role overview Braze, Inc. is hiring a Senior Staff Platform Infrastructure Engineer based in New York City. This position centers on designing and improving the core infrastructure that supports Braze’s products and services. The engineer will guide complex technical projects and partner with teams throughout the company. What you will do Design and enhance platform infrastructure to strengthen Braze’s offerings Take the lead on technical projects, managing them from initial planning through execution Work closely with colleagues across departments to deliver reliable and scalable solutions Share ideas and technical knowledge to help drive improvements and innovation in the platform